Interactive Software Guide

Interactive Software Guide The questions you have about our software and services, answered by our community of human service professionals.

More than an electronic record‌

footholdtechnology.com

Interactive Software Guide | 1

Thank you for your interest in Foothold Technology and our AWARDS software!

Founded in June 2000 within a human service agency, Foothold’s mantra has always been “by human service professionals for human service professionals.” As such, we understand that there are a wide variety of factors and decisions that go into selecting a new software product. This guide is designed to assist you with the concerns and questions that come with embarking on a project of this magnitude.

In addition to information about our system, our vast client network of over 1,000 organizations offer the best testament to the quality of work you can expect from Foothold. In their own words they will give you a sense of why we are “more than an

electronic record.”

How to Use the Software Guide

We understand it takes a robust team working together to successfully run an organization. This guide is designed as a “choose your own adventure” tool to address the primary challenges you face in your specific and unique role. It is not designed to be read cover-to-cover, but rather to give you point-and-click information on the topics of interest to you. It’s as easy as 1-2-3: 1. Choose your role - You’ll start off with a list of 8 roles that reflect broad functions in a typical human services agency. Click on the one that’s of interest to you.

2. Choose an issue or challenge - Drill down further by clicking on an issue commonly faced by someone in the role you’ve selected.

3. Learn how AWARDS can help - For each topic, you’ll find content that illustrates how AWARDS addresses the challenge or issue area.

More than an electronic record…

Interactive Software Guide | 2

Want to Learn More?

At the end of each section you’ll find an option to jump to the other roles in our guide.

You can also take a look at our glossary for a wider look at key system functionality.

We hope this guide helps you select the right software for your agency! If you have any further questions, please don’t hesitate to reach out to your Foothold Technology sales representative, or connect with us at sales@footholdtechnology.com.

The Foothold Team

More than an electronic record…

Interactive Software Guide | 3

My role is: Click the icons below to explore the goals and challenges for that particular role.

Board Member

Chief Executive Officer

Chief Financial Officer

Chief Operating Officer

More than an electronic record‌

Interactive Software Guide | 4

Chief Information Officer

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record‌

Interactive Software Guide | 5

Board Member We have worked with many board members throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a board member might be concerned about, including:

Reputation & Mission How much of an impact are we making? How are we working with our partner agencies to deliver the best results for our clients? Are we being faithful to the mission?

Sustainability What is our long-term strategy? What is our short-term strategy? How do we know we are going to be here to serve those who are most vulnerable?

Agency Performance How do we measure success? What are the day-to-day metrics we want to review? Are we hitting the goals we have set for ourselves? Do we recognize any gaps in the way we’re providing services?

Funding What services do we provide that give us the best return? There may be a new funding opportunity for our agency, but are we going to be able to capture that work in our current system? Are we capturing the requirements for our funders?

Agency Wellness We have a lot of staff turnover, so how do we keep up with training new hires?

Are staff engaged in their work? Can we make our employees’ lives easier?

More than an electronic record…

Interactive Software Guide | 6

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Reputation & Mission

Sustainability

Agency Performance

Funding

Agency Wellness

More than an electronic record‌

Interactive Software Guide | 7

Reputation & Mission Board Member

Reputation & Mission – Sustainability – Agency Performance – Funding – Agency Wellness

As a human services agency, your mission is at the core of everything you do. That is why we provide our clients with the tools they need to drive their agency forward and deliver exceptional services in their communities.

Blog | From Paper Charts to an Electronic Record – Camelot Counseling Since 1971, Camelot Counseling, located in Staten Island in New York City, has been working with

“Our implementation went great. We've replaced our timeconsuming, internal system

individuals and families to address the adverse

with AWARDS and look forward

effects of alcoholism and substance use. Chief

to saving hundreds of hours of

Executive Officer Luke Nasta, a Staten Island

work for our entire services

native, has helped lead the organization for over

department.”

four decades. Mr. Nasta has used his own personal

Brett Jones, Evaluation and Compliance Manager, Avalon Housing

struggle with addiction and his journey of recovery to help inform Camelot’s programs, including operating

the

only

residential

chemical

dependency treatment program in Staten Island.

Read More

More than an electronic record…

Interactive Software Guide | 8

Testimonial | 60 Seconds on AWARDS

AWARDS is equipped to handle your pressing needs, and flexible enough to handle your future needs. Some of our most widely used and powerful tools include: •

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

BillingBuilder™ – Determine what are billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Referral / Provider Agencies – Create, track, and report on referrals from other agencies.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 9

Sustainability Board Member

Reputation & Mission – Sustainability – Agency Performance – Funding – Agency Wellness

Sustainability is a constant challenge for organizations; the pressure to stay in business and stay relevant is tremendous. One key aspect of that is understanding and learning from your service data. AWARDS provides easy access to all of that data, allowing your agency to generate its own customized reports for the purposes of analyzing agency performance and adhering to strategic goals.

Blog | Not Just a Vendor: Making Foothold Technology Your PARTNER

by Ivy Raff, Implementation Consultant & Laura Marshall, Senior Project Manager “We’ve been accredited since 1999…, with programs that are in AWARDS it takes mere minutes to pull out the

A common but bothersome issue: your office copy machine breaks. The solution is pretty much one-sizefits-all. You call your copy machine vendor and they deploy a technician who disappears into the copy room, diagnoses the problem, and applies a proscribed fix.

information we need to

In the complex and constantly shifting world of

keep up with our

behavioral healthcare, not all of your technology is or

accreditation.”

should be so formulaic. Several agencies have

Susan Steinhardt, Director of Compliance and Quality, Options for Community Living

partnered

with

Foothold

Technology,

integrating

AWARDS into all of their workflows, for more than ten years. Here are a few things we’ve learned about fruitful and rewarding partnerships along the way.

Read More

More than an electronic record…

Interactive Software Guide | 10

Testimonial | Dana Diamond, Exponents

AWARDS provides easy workflows, simplifying data entry from intake through discharge.

A few of the AWARDS tools specifically designed to make your work more sustainable in these key ways include: •

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

•

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Outcomes – Access dashboard metrics and service utilization reports so you can easily see if you are hitting your agency’s goals.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 11

Agency Performance Board Member

Reputation & Mission – Sustainability – Agency Performance – Funding – Agency Wellness

In today’s world, being able to see where you are and where you want to go requires tools that can keep up. AWARDS provides a real-time system that allows you to capture the data you want and access the information you need.

Webinar | Turning Papercuts into Shortcuts: Lessons Learned from an Electronic Record Implementation

“Before AWARDS we weren’t able to report on an agency wide level. Everything was reported within each department. AWARDS gives us the ability to run reports for all programs and give us a broader outlook of our agency.”

Courtney Molinari, Assistant Director, Data Compliance, The Arc of Essex County

More than an electronic record…

Interactive Software Guide | 12

Case Study | Using Data to Measure Success - Bowery Residents’ Committee (BRC) Founded:

1971

Location:

New York, NY

Clients Served:

Over 700 annually

Services:

Housing, Homeless, Substance Use Disorder, Mental Health, Employment

Annual Operating Budget:

$65m

Read the Case Study

AWARDS can help you quickly enter and pull client and services information, while also allowing you to review how the day-to-day metrics are meeting your agency performance needs. Key system functionality includes: •

ReportBuilders™ – Create your own ad hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 13

Funding

Board Member

Reputation & Mission – Sustainability – Agency Performance – Funding – Agency Wellness

Critical to the success of any agency is the ability to capture data in order to bill and report, based on funding requirements. AWARDS can handle billing from a variety of payer sources – Medicaid, MCOs, states, counties, third party insurance, grants, and more.

Testimonial | Michelle Velardo & Theresa Lucero, CCC of Southern Nevada

Whitepaper | Proven Savings of Time and Money Foothold clients report saving an average “Because of our success using AWARDS for billing, we were able to instill confidence in our funders.”

Yvette Brissett-Andre, Executive Director, Unique People Services

of 88% and even up to 98% of time on documentation with AWARDS Software for Human Service Providers.

Read More

More than an electronic record…

Interactive Software Guide | 14

Because funding streams and the requirements needed to fulfill them can vary tremendously, AWARDS has built in flexibility to handle each of them. This flexibility applies whether you need to pull information around a target population or narrow down your data to see if outcomes are being met. The tools that can help pull this together include: •

BillingBuilder™ – Differentiate between billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 15

Agency Wellness Board Member

Reputation & Mission – Sustainability – Agency Performance – Funding – Agency Wellness

While AWARDS can’t directly stop staff turnover, it is an easy-to-use and easy-to-learn system that allows for quick adaptation by new staff. Foothold provides regular and ongoing support, so when staff leave, you have a resource to fall back on. AWARDS also provides free FootholdConnect™ webinars offering additional training.

Blog | Illinois-Based Little City Shares Its Electronic Record Implementation Story

by Meghan Branca, Implementation Consultant Choosing an electronic record is the first step towards implementing change in organizational processes. Change often creates anxiety and causes many to question if it’s even necessary. I recently sat with Theresa Moran, Deputy Chief of Centralized Support Services at Little City in Illinois, to share her successes and challenges

“AWARDS has made my job much easier. We’re able to coordinate services our clients need. We were using paper and filling everything out [by hand], but with AWARDS we can share the information across the agency as a whole.”

LaShaunda Carter, Sanctuary Services for Veterans, New Jersey

implementing an electronic record and gaining staff buy in.

Read More

More than an electronic record…

Interactive Software Guide | 16

Case Study | Electronic Record Keeping Instills Confidence and Leads to More Funding - Unique People Services Founded:

1991

Location:

New York and Westchester

Services:

I/DD, Supportive Housing, Mental Health, HIV/AIDS

Clients Served:

Over 500 Annually

Annual Operating Budget

$22m

Using AWARDS Since:

2009

Read the Case Study

•

Human Resources - Track staff information, including staff trainings and credentials.

•

AWARDS Online Help - Give staff the information they need to get the job done, using our searchable interactive Help tool, including recordings and step-by-step instructions on how to use the system.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Agency File Cabinet - Store important agency documents directly within AWARDS for greater staff accessibility.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 17

Chief Executive Officer We have worked with many CEOs throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a CEO might be concerned about, including:

Agency Performance How do we measure success? What are the day-to-day metrics we want to review? Are we hitting the goals we have set for ourselves? Do we recognize any gaps in the way we’re providing services?

Funding What services do we provide that give us the best return? There may be a new funding opportunity for our agency, but are we going to be able to capture that work in our current system? Are we capturing the requirements for our funders?

Reputation & Mission How much of an impact are we making? How are we working with our partner agencies to deliver the best results for our clients? Are we being faithful to the mission?

Sustainability What is our long-term strategy? What is our short-term strategy? How do we know we are going to be here to serve those who are most vulnerable?

Agency Wellness We have a lot of staff turnover, so how do we keep up with training new hires?

Are staff engaged in their work? Can we make our employees’ lives easier?

More than an electronic record…

Interactive Software Guide | 18

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Agency Performance

Funding

Reputation & Mission

Sustainability

Agency Wellness

More than an electronic record‌

Interactive Software Guide | 19

Agency Performance Chief Executive Officer

Agency Performance – Funding – Reputation & Mission – Sustainability – Agency Wellness

In today’s world, being able to see where you are and where you want to go requires tools that can keep up. AWARDS provides a real-time system that allows you to capture the data you want and access the information you need.

AWARDS can help you quickly enter and pull client and services information, while also allowing you to review how the day-to-day metrics are meeting your agency performance needs.

Testimonial | Susan Steinhardt, Options for Community Living

“Before AWARDS we weren’t able to report on an agency wide level. Everything was reported within each department. AWARDS gives us the ability to run reports for all programs and give us a broader outlook of our agency.”

Courtney Molinari, Assistant Director, The Arc of Essex County

More than an electronic record…

Interactive Software Guide | 20

Case Study | Using Data to Measure Success - Bowery Residents’ Committee (BRC) Founded:

1971

Location:

New York, NY

Clients Served:

Over 700 annually

Services:

Housing, Homeless, Substance Use Disorder, Mental Health, Employment

Annual Operating Budget:

$65m

Read the Case Study

Key system functionality includes: •

ReportBuilders™ – Create your own ad hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 21

Funding

Chief Executive Officer

Agency Performance – Funding – Reputation & Mission – Sustainability – Agency Wellness

Critical to the success of any agency is the ability to capture data in order to bill and report, based on funding requirements. AWARDS can handle billing from a variety of payer sources – Medicaid, MCOs, states, counties, third party insurance, grants, and more.

Testimonial | Community Counseling Center of Southern Nevada

Whitepaper | Proven Savings of Time and Money

Foothold clients report saving an average of 88% and even up to 98% of

time

AWARDS

on

documentation

Software

Service Providers.

Read More

for

with

Human

Blog | Playing with the House’s Money: How to Work with Instead of Against Your Funders Seven

Nevada

electronic

health

agencies

found

an

record

(EHR)

to

streamline workflows and meet funder requirements.

Read More

More than an electronic record…

Interactive Software Guide | 22

Because funding streams and the requirements needed to fulfill them can vary tremendously, AWARDS has built in flexibility to handle each of them. This flexibility applies whether you need to pull information around a target population or narrow down your data to see if outcomes are being met. The tools that can help pull this together include: •

BillingBuilder™ – Differentiate between billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 23

Reputation & Mission Chief Executive Officer

Agency Performance – Funding – Reputation & Mission – Sustainability – Agency Wellness

As a human services agency, your mission is at the core of everything you do. That is why we provide our clients with the tools they need to drive their agency forward and deliver exceptional services in their communities.

Testimonial | 60 Seconds on AWARDS

Blog | Healthy Agencies Create Healthy Communities

By David Bucciferro, Senior Advisor As the behavioral health landscape continues to change, we know providers are seeking stability and tools to maneuver change, while maintaining the best possible support and care to those they serve. We also know changes are causing us to examine what we do, how we do it, how we evaluate the work we do, and how we can improve.

Read More

More than an electronic record…

Interactive Software Guide | 24

AWARDS is equipped to handle your pressing needs, and flexible enough to handle your future needs. Some of our most widely used and powerful tools include: •

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

BillingBuilder™ – Determine what are billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Referral / Provider Agencies – Create, track, and report on referrals from other agencies.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 25

Sustainability

Chief Executive Officer

Agency Performance – Funding – Reputation & Mission – Sustainability – Agency Wellness

Sustainability is a constant challenge for organizations; the pressure to stay in business and stay relevant is tremendous. One key aspect of that is understanding and learning from your service data. AWARDS provides easy access to all of that data, allowing your agency to generate its own customized reports for the purposes of analyzing agency performance and adhering to strategic goals.

Blog | Not Just a Vendor: Making Foothold Technology Your PARTNER

by Ivy Raff, Implementation Consultant & Laura Marshall, Senior Project Manager A common but bothersome issue: your office copy machine breaks. The solution is pretty much one-size-fits-all. You call your copy machine vendor and they deploy a technician who disappears into the copy room, diagnoses the problem, and applies a proscribed fix.

Read More

Think Tank | The Challenges and Opportunities of Care Coordination Involving Behavioral Health Data

by Marlowe Greenberg, CEO, Foothold Technology As an electronic health record (EHR) vendor, we know there are challenges and opportunities related to care coordination in an ever-evolving landscape. There are challenges related to data, workflows, resources, and understanding and implementing the concept of coordinated care. To address these challenges, Foothold Technology continues to enhance our software, but we also continue to collaborate with partners, leading experts, and our customers on issues related to healthcare IT and interoperability.

Read More

More than an electronic record…

Interactive Software Guide | 26

Testimonial | Angela Hebner, Baltic Street AEH

AWARDS provides easy workflows, simplifying data entry from intake through discharge.

A few of the AWARDS tools specifically designed to make your work more sustainable in these key ways include: •

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

•

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Outcomes – Access dashboard metrics and service utilization reports so you can easily see if you are hitting your agency’s goals.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 27

Agency Wellness

Chief Executive Officer

Agency Performance – Funding – Reputation & Mission – Sustainability – Agency Wellness

While AWARDS can’t directly stop staff turnover, it is an easy-to-use and easy-to train system that allows for quick adaptation by new staff. Foothold provides regular and ongoing support, so when staff leave, you have a resource to fall back on. AWARDS also provides free FootholdConnect™ webinars offering additional training.

Blog | Illinois-Based Little City Shares Its Electronic Record Implementation Story

by Meghan Branca, Implementation Consultant Choosing an electronic record is the first step towards implementing change in organizational processes. Change often creates anxiety and causes many to question if it’s even necessary. I recently sat with Theresa Moran, Deputy Chief of Centralized Support Services at Little City in Illinois, to share her successes and challenges

“AWARDS has made my job much easier. We’re able to coordinate services our clients need. We were using paper and filling everything out [by hand], but with AWARDS we can share the information across the agency as a whole.”

LaShaunda Carter, Sanctuary Services for Veterans, New Jersey

implementing an electronic record and gaining staff buy in.

Read More

More than an electronic record…

Interactive Software Guide | 28

Case Study | Electronic Record Keeping Instills Confidence and Leads to More Funding - Unique People Services Founded:

1991

Location:

New York and Westchester

Services:

I/DD, Supportive Housing, Mental Health, HIV/AIDS

Clients Served:

Over 500 Annually

Annual Operating Budget

$22m

Using AWARDS Since:

2009

Read More

Key system functionality includes: •

Human Resources - Track staff information, including staff trainings and credentials.

•

AWARDS Online Help - Give staff the information they need to get the job done, using our searchable interactive Help tool, including recordings and step-by-step instructions on how to use the system.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Agency File Cabinet - Store important agency documents directly within AWARDS for greater staff accessibility.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 29

Chief Financial Officer We have worked with many CFOs throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a CFO might be concerned about, including:

Agency Performance How do we measure success? What are the day-to-day metrics we want to review? Are we hitting the goals we have set for ourselves? Do we recognize any gaps in the way we’re providing services?

Funding What services do we provide that give us the best return? There may be a new funding opportunity for our agency, but are we going to be able to capture that work in our current system? Are we capturing the requirements for our funders?

Billing Are our day to day services matching up to what we need to bill? How do we track and handle billing rejections? Can you work with our state system of billing?

Resource Allocation Are we using the limited resources we have effectively? Can we work smarter and do more with less? How can we make the most of our resources?

More than an electronic record‌

Interactive Software Guide | 30

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Agency Performance

Funding

Billing

Resource Allocation

More than an electronic record‌

Interactive Software Guide | 31

Agency Performance Chief Financial Officer

Agency Performance – Funding – Billing – Resource Allocation

In today’s world, being able to see where you are and where you want to go requires tools that can keep up. AWARDS provides a real-time system that allows you to capture the data you want and access the information you need.

AWARDS can help you quickly enter and pull client and services information, while also allowing you to review how the day-to-day metrics are meeting your agency performance needs.

Testimonial | Susan Steinhardt, Options for Community Living

“Before AWARDS we weren’t able to report on an agency wide level. Everything was reported within each department. AWARDS gives us the ability to run reports for all programs and give us a broader outlook of our agency.”

Courtney Molinari, Assistant Director, The Arc of Essex County

More than an electronic record…

Interactive Software Guide | 32

Case Study | Using Data to Measure Success - Bowery Residents’ Committee (BRC) Founded:

1971

Location:

New York, NY

Clients Served:

Over 700 annually

Services:

Housing, Homeless, Substance Use Disorder, Mental Health, Employment

Annual Operating Budget:

$65m

Read the Case Study

Key system functionality includes: •

ReportBuilders™ – Create your own ad hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 33

Funding

Chief Financial Officer

Agency Performance – Funding – Billing – Resource Allocation

Critical to the success of any agency is the ability to capture data in order to bill and report, based on funding requirements. AWARDS can handle billing from a variety of payer sources – Medicaid, MCOs, states, counties, third party insurance, grants, and more.

Blog | Playing with the House’s Money: How to Work with Instead of Against Your Funders Seven

Nevada

electronic

health

agencies

found

an

record

(EHR)

to

streamline workflows and meet funder requirements.

“We were just awarded a federal grant for project expansion from SAMHSA at $500,000/year for five years. The grading we received was “outstanding” in the category of

Read More

Health Record Management System, which, of course, is due to us using AWARDS.” Kay Velardo, Agency Administrator, Community Counseling Center of Southern Nevada

Video | Billing & State Data Transmission

More than an electronic record…

Interactive Software Guide | 34

Because funding streams and the requirements needed to fulfill them can vary tremendously, AWARDS has built in flexibility to handle each of them. This flexibility applies whether you need to pull information around a target population or narrow down your data to see if outcomes are being met. The tools that can help include: •

BillingBuilder™ – Differentiate between billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 35

Billing

Chief Financial Officer

Agency Performance – Funding – Billing – Resource Allocation

With the merging worlds of healthcare and human services, billing departments are being asked to take on new challenges, especially when it comes to Medicaid and 3rd party insurance.

Testimonial | Community Counseling Center of Southern Nevada

Study | Finding $171,000 lost in the couch

How a typical human service agency lost “Without BillingBuilder, billing for services would take a lot of time and staff to generate the bills and reconcile the payments. BillingBuilder generates

money due to staff turnover but turned that loss into a windfall through AWARDS. Read More

numerous invoices into batch claim files in only a few, simple steps.”

Cal Hedigan, CEO, Community Access

More than an electronic record…

Interactive Software Guide | 36

AWARDS was specifically designed to help meet these billing challenges; for instance, because service data is tied so closely to billing, AWARDS seamlessly pulls that data from credentials to demographic information and more - directly and immediately from service records to the billing module. Tools designed to make this process effortless include: •

BillingBuilder™ – Differentiate between billable and non-billable services, and generate bills monthly, weekly, or even daily.

•

Clearinghouse - Leverage our clearinghouse partner - integrated seamlessly with BillingBuilder™ - to manage claims, and payers. Also create views and dashboards using tools available via the clearinghouse website.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 37

Resource Allocation Chief Financial Officer

Agency Performance – Funding – Billing – Resource Allocation

Organizations using AWARDS can do more with less. First, let’s talk about your number one asset - your staff. AWARDS users are more efficient with their time, spend less time searching for charts, and have fewer data entry errors. Your second most valuable asset - your data - is safe, secure, confidential, and of course, HIPAA-compliant.

Testimonial | Michael Iwaneczko, Vanderheyden

“I can't imagine doing my work without AWARDS. In terms of agency oversight, the ready accessibility of data from a vast range of programs is essential and immeasurably useful in my work.”

Cal Hedigan, CEO, Community Access

Whitepaper | Proven Savings of Time and Money

Foothold clients report saving an average of 88% and even up to 98% of time on documentation with AWARDS Software for Human Service Providers.

Read More

More than an electronic record…

Interactive Software Guide | 38

Human services staff rely on AWARDS tools such as: •

ReportBuilder™ - Build effective reports around staff time and the services staff are performing, providing real-time feedback of missing data.

•

Operations - Track agency property and repairs including, but not limited to, vehicles, computers, properties, and more.

•

Housing - Track and report on housing information including vacancy rates and room utilization.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 39

Chief Operating Officer We have worked with many COOs throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a COO might be concerned about, including:

Staff Management Are we putting our staff in a position to succeed? Are our staff serving our client base to the best of our ability? How can we coordinate our teams to work more effectively and to communicate more effectively?

Scalability & Growth Our team just received a big contract/new grant. Now what? Our reputation is fueling more demand for our services - how are we going to handle the growth? There is a national, state or local human services challenge that needs to be met. Are we ready?

Agency Performance How do we measure success? What are the day-to-day metrics we want to review? Are we hitting the goals we have set for ourselves? Do we recognize any gaps in the way we’re providing services?

Agency Efficiency We are struggling to find things quickly - is there a better way? How do we eliminate or minimize double data entry? Can we build better workflows? Is there an easier way to capture this workflow and report on it?

More than an electronic record‌

Interactive Software Guide | 40

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Staff Management

Scalability & Growth

Agency Performance

Agency Efficiency

More than an electronic record‌

Interactive Software Guide | 41

Staff Management Chief Operating Officer

Staff Management – Scalability & Growth – Agency Performance – Agency Efficiency

AWARDS offers numerous ways for staff to communicate more effectively. Because of its web-based nature, AWARDS provides real-time information around client services. If staff have the appropriate permission, they can access the most current information for their clients in seconds.

Blog | An Animated and Welcoming Approach to Change

by Meghan Branca and Jeremiah Dameron

“Our implementation went great. We've replaced our timeconsuming, internal system

With growth, comes the opportunity to reflect

with AWARDS and look forward

and the opportunity for change. Any agency

to saving hundreds of hours of

implementing new software is also introducing a

work for our entire services

change in its processes. We’ve shared some

department.”

insight about how some agencies prepare for

Brett Jones, Evaluation and Compliance Manager, Avalon Housing

change before, and as Meghan Branca recently experienced, new members of the Foothold community continue to welcome change in refreshing and fun ways.

Read More

More than an electronic record…

Interactive Software Guide | 42

Case Study | Electronic Record Keeping Instills Confidence and Leads to More Funding - Unique People Services Founded:

1991

Location:

New York and Westchester

Services:

I/DD, Supportive Housing, Mental Health, HIV/AIDS

Clients Served:

Over 500 Annually

Annual Operating Budget

$22m

Using AWARDS Since:

2009

Read the Case Study

Leveraging other pieces of AWARDS, such as those listed here, also allows teams to work together to help serve the community at large.

•

ReportBuilder™ - Build effective reports around staff time and the services staff are performing, providing real-time feedback of missing data.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 43

Scalability & Growth Chief Operating Officer

Staff Management – Scalability & Growth – Agency Performance – Agency Efficiency

Organizational structures and funding streams evolve, and being able to operate on your current systems is not always sustainable. Moving to an easily scalable, web-based system provides the infrastructure to handle that challenge.

Info Doc | Implementation and Change Management Foothold clients report saving an

average of 88% and even up to 98% of time on documentation with

AWARDS

Software

for

Human Service Providers.

“The process of upgrading and automating case management and client tracking is not an easy process. We're a social service agency, not a software company. Having the benefit of a software provider who understands the way

Read More

social service agencies work was an invaluable asset in this process.”

Larry Grubler, Executive Director, Transitional Services for NY

Testimonial | Michael Blady, The Bridge

More than an electronic record…

Interactive Software Guide | 44

In particular, keep your agency running smoothly over time using fundamental AWARDS tools such as: •

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 45

Agency Performance Chief Operating Officer

Staff Management – Scalability & Growth – Agency Performance – Agency Efficiency

In today’s world, being able to see where you are and where you want to go requires tools that can keep up. AWARDS provides a real-time system that allows you to capture the data you want and access the information you need.

AWARDS can help you quickly enter and pull client and services information, while also allowing you to review how the day-to-day metrics are meeting your agency performance needs.

Testimonial | Vicki Ronda, Rehabilitation Support Services

“Before AWARDS we weren’t able to report on an agency wide level. Everything was reported within each department. AWARDS gives us the ability to run reports for all programs and give us a broader outlook of our agency.”

Courtney Molinari, Assistant Director, The Arc of Essex County

More than an electronic record…

Interactive Software Guide | 46

Case Study | Using Data to Measure Success - Bowery Residents’ Committee (BRC) Founded:

1971

Location:

New York, NY

Clients Served:

Over 700 annually

Services:

Housing, Homeless, Substance Use Disorder, Mental Health, Employment

Annual Operating Budget:

$65m

Read the Case Study

Key system functionality includes: •

ReportBuilders™ – Create your own ad hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 47

Agency Efficiency Chief Operating Officer

Staff Management – Scalability & Growth – Agency Performance – Agency Efficiency

Doing more with less is a constant challenge for most human service agencies. AWARDS allows for a number of workflows to help lead staff through your processes efficiently, ensuring a high level of data integrity, and making sure the data talks to every part of the database.

Testimonial | June Noto, NJAMHAA

“Over the course of two to three years, we used an in-house system to bring 4 programs into one database. We made the decision to switch to AWARDS, and at one point we had over 80 programs all in one database.”

Jasper deGuzman, Client Information System Manager, Catholic Charities of Santa Clara County

Case Study | Many Regulations, One Electronic Record - Keystone Community Resources Founded:

1964

Location:

Pennsylvania

Clients Served:

Over 600 annually

Services:

I/DD, Housing, Day & Vocational Services, Health Services, Clinical Services

Annual Operating Budget:

$30m

Using AWARDS Since:

2013

Read the Case Study

More than an electronic record…

Interactive Software Guide | 48

If your agency is transitioning from paper, we can build in many time-saving features to create efficiencies. If you already have a data system, AWARDS is easy-to-use and navigate, and can save the organization countless hours. Just a few of the beneficial tools available to you through AWARDS include: •

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Demographics - Work with data in a holistic way. AWARDS has over 5000 data fields,

and

client

demographic

data

stays

consistent

across

programs/services/forms so that you don’t have to enter it twice. If data changes in one area, it automatically changes all related records.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 49

Chief Information Officer We have worked with many CIOs throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a CIO might be concerned about, including:

Access to Data Are we able to exchange data with other human service providers, hospitals, and/or other care organizations? Sure we have data, but we are not able to connect - is this going to leave us out of the new paradigm? Our community is talking about HIEs (Health Information Exchanges) - are we able to be part of that?

Security Are we exposed to a potential PHI (Protected Health Information) leak? Are we keeping our clients’ sensitive information safe? Is our agency data protected? If we had a risk assessment today, would we pass?

Staff Management Are we putting our staff in a position to succeed? Are our staff serving our client base to the best of our ability? How can we coordinate our teams to work more effectively and to communicate more effectively?

Scalability & Growth Our team just received a big contract/new grant. Now what? Our reputation is fueling more demand for our services - how are we going to handle the growth? There is a national, state or local human services challenge that needs to be met. Are we ready?

Agency Efficiency We are struggling to find things quickly - is there a better way? How do we eliminate or minimize double data entry? Can we build better workflows? Is there an easier way to capture this workflow and report on it?

More than an electronic record‌

Interactive Software Guide | 50

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Access to Data

Security

Staff Management

Scalability & Growth

Agency Efficiency

More than an electronic record‌

Interactive Software Guide | 51

Access to Data

Chief Information Officer

Access to Data – Security – Staff Management – Scalability & Growth – Agency Efficiency

AWARDS is leading the way with Interoperability and has the technical power to talk to most systems you might need to connect to.

Testimonial | Charlela Lacewell, Sarah Carbone, BronxWorks

Article | How Much Money is Wasted by Ignoring Behavioral Health: Thoughts on Interoperability

by Marlowe Greenberg, CEO, Foothold Technology Anyone who has been involved in any type of conversation about the state of the healthcare industry over the past couple of years, especially on the behavioral health side, comes away with two overarching questions. First, how much money is being lost by our healthcare system because behavioral health hasn’t been properly integrated and leveraged? And second, when will the primary care community begin the process of actually integrating behavioral health services into its workflow?

Read More

More than an electronic record…

Interactive Software Guide | 52

For instance, we are able to connect to a secure direct exchange or a query-based exchange, providing users with key data exchange tools, including: •

Interoperability Center - Connect to HIEs and query-based exchanges. Receive and upload CCD-A and CCD formats.

•

Referral/Provider Agencies – Create, track, and report on referrals to and from other agencies.

•

Direct Messages - Use AWARDS to interact with any agency that can use the HL7 messaging format.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 53

Security

Chief Information Officer

Access to Data – Security – Staff Management – Scalability & Growth – Agency Efficiency

AWARDS is the most secure web-based system on the market. We work with a national cybersecurity firm, GreyCastle Security, to meet or exceed compliance standards set out

by NIST, HIPAA, and other key regulatory bodies.

Video | Performing Effective Risk Assessments

“Foothold Technology's compliance score currently stands at 100% across all 18 control groups prescribed by HIPAA and the Federal Department of Health and Human Services.

While compliance scores can change as time passes and technologies evolve, this score is among the highest we've ever seen. I can say without reservation that Protected Health Information (PHI) is as safe or safer with Foothold Technology than it is any other vendor in the Behavioral Health market.”

Reg Harnish, CEO, GreyCastle Security

More than an electronic record…

Interactive Software Guide | 54

We extend cybersecurity best practices to our customer base as well - through periodic external awareness initiatives and essential system security tools, including: •

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

System Setup - Control who has access to AWARDS, which parts of the database are available to them, and what they can or can’t do with data.

•

Audit Trail ReportBuilder™ – Ensure that you’re meeting the “minimum necessary” standard of access by review data change and report viewing information that is automatically captured by the system. Get the details, including who, when, and what.

•

Block Login Access - Stop unauthorized people from accessing your data system quickly and easily, whether in the event of time sensitive staff turnover or any other event requiring moment-to-moment access adjustments.

•

FootholdConnect™ - Post announcements for staff to keep them up to date on current security policies and procedures.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 55

Staff Management

Chief Information Officer

Access to Data – Security – Staff Management – Scalability & Growth – Agency Efficiency

AWARDS offers numerous ways for staff to communicate more effectively. Because of its web-based nature, AWARDS provides real-time information around client services. If staff have the appropriate permission, they can access the most current information for their clients in seconds.

Testimonial | Stan Chotkowski, Keystone Community Services “Our new tools for communication help staff feel connected and supported, help our management team hear directly from staff to inform our decision-making, and in essence, help us keep the focus where it should be on those we serve.”

Liz Smith, Executive Director, Unity House of Cayuga County

More than an electronic record…

Interactive Software Guide | 56

Case Study | Electronic Record Keeping Instills Confidence and Leads to More Funding - Unique People Services Founded:

1991

Location:

New York and Westchester

Services:

I/DD, Supportive Housing, Mental Health, HIV/AIDS

Clients Served:

Over 500 Annually

Annual Operating Budget

$22m

Using AWARDS Since:

2009

Read the Case Study Leveraging other pieces of AWARDS, such as those listed here, also allows teams to work together to help serve the community at large.

•

ReportBuilder™ - Build effective reports around staff time and the services staff are performing, providing real-time feedback of missing data.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 57

Scalability & Growth Chief Information Officer

Access to Data – Security – Staff Management – Scalability & Growth – Agency Efficiency

Organizational structures and funding streams evolve, and being able to operate on your current systems is not always sustainable. Moving to an easily scalable, web-based system provides the infrastructure to handle that challenge.

Case Study | Building Transparency in Communication - Unity House of Cayuga County Founded:

1977

Location:

Central New York

Services:

I/DD, Mental Health, Substance Use Disorder

Clients Served:

Over 700 Annually

Annual Operating Budget

$15m

Using AWARDS Since:

2003

Read the Case Study

“The process of upgrading and automating case management and client tracking is not an easy process. We're a social service agency, not a software company. Having the benefit of a software provider who understands the way social service agencies work was an invaluable asset in this process.”

Larry Grubler, Executive Director, Transitional Services for NY

More than an electronic record…

Interactive Software Guide | 58

Testimonial | Lynn Manning, Fidelity House Human Services

Testimonial | Community Counseling Center of Southern Nevada

In particular, keep your agency running smoothly over time using fundamental AWARDS tools such as: •

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 59

Agency Efficiency

Chief Information Officer

Access to Data – Security – Staff Management – Scalability & Growth – Agency Efficiency

Doing more with less is a constant challenge for most human service agencies. AWARDS allows for a number of workflows to help lead staff through your processes efficiently, ensuring a high level of data integrity, and making sure the data talks to every part of the database.

If your agency is transitioning from paper, we can build in many time-saving features to create efficiencies. If you already have a data system, AWARDS is easy-to-use and navigate, and can save the organization countless hours.

Testimonial | Charlela Lacewell, Sarah Carbone, BronxWorks

“When you put data in one place [in AWARDS] it carries over everywhere – we didn’t have that with paper and pen forms. And so we ended up having to capture a lot of different information in a lot of different places.”

Theresa Moran, Deputy Chief of Centralized Support Services, Little City

More than an electronic record…

Interactive Software Guide | 60

Case Study | Many Regulations, One Electronic Record - Keystone Community Resources Founded:

1964

Location:

Pennsylvania

Clients Served:

Over 600 annually

Services:

I/DD, Housing, Day & Vocational Services, Health Services, Clinical Services

Annual Operating Budget:

$30m

Using AWARDS Since:

2013

Read the Case Study Just a few of the beneficial tools available to you through AWARDS include: •

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine if the agency is meeting established.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Demographics - Work with data in a holistic way. AWARDS has over 5000 data fields,

and

client

demographic

data

stays

consistent

across

programs/services/forms so that you don’t have to enter it twice. If data changes in one area, it automatically changes all related records.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 61

Quality Assurance We have worked with many QA personnel throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas QA staff might be concerned about, including:

Audits We just received notification that we have a state auditor coming. Where are the files we need? What is the cost and time of compiling the information to prepare for an audit? If we receive a call for an audit tomorrow, how will that impact our workflow?

Compliance Are we meeting the standards we set for ourselves? Are things getting missed that we don’t even know about? How are we measuring the quality of our services?

Agency Efficiency We are struggling to find things quickly - is there a better way? How do we eliminate or minimize double data entry? Can we build better workflows? Is there an easier way to capture this workflow and report on it?

Access to Data Are we able to exchange data with other human service providers, hospitals, and/or other care organizations? Sure we have data, but we are not able to connect - is this going to leave us out of the new paradigm? Our community is talking about HIEs (Health Information Exchanges) - are we able to be part of that?

More than an electronic record‌

Interactive Software Guide | 62

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Audits

Compliance

Agency Efficiency

Access to Data

More than an electronic record‌

Interactive Software Guide | 63

Audits

Quality Assurance

Audits – Compliance – Agency Efficiency – Access to Data

Start with the ability to limit who has access to which clients and what data. Factor in the automatic time and date stamp AWARDS places on data entry and report viewing. The result: smoother and easier audits.

For internal oversight purposes you can quickly and easily see what changes have been made to data in the system, when, and by whom. Not only that, but AWARDS allows you to create an auditor login for access to specifically assigned records in read-only format.

Testimonial | David Ruiz, Baltic Street, AEH

“The biggest impact to date has been eliminating most of our paperwork. We have quicker access to our data and less time spent reading case notes and deciphering handwriting. The reporting feature has allowed us to establish an effective auditing process which has led to an improvement in our data collection.”

Mary Abbate, Queens Community House

More than an electronic record…

Interactive Software Guide | 64

Case Study | How One Agency Switched Software Vendors and Galvanized its Services and Staff – Beacon of Hope House Founded:

1982

Location:

New York City

Total Staff:

125

Services:

Mental Health

Annual Operating Budget:

$12m

Using AWARDS Since:

2006

Read the Case Study

Key AWARDS tools when it comes to being audit-ready include: •

Audit Trail ReportBuilder™ – Review data change and report viewing information automatically captured by the system, along with the details for both - including who, when, and what.

•

System Setup - Control who has access to AWARDS, which parts of the database are available to them, and what they can or can’t do with data.

•

Client Lookup - View a complete client history, based on agency-defined information sharing rules, to get a holistic view of what work has been done with each client.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 65

Compliance

Quality Assurance

Audits – Compliance – Agency Efficiency – Access to Data

When thinking about compliance and quality assurance, determining the standards you want to uphold and the metrics you'll use to track them is key. Beyond metrics, organizations need to understand the data behind what they’re measuring.

Testimonial | Lynn Manning, Fidelity House Human Services

Video | How AWARDS Supports Accreditation

“Before AWARDS–when we needed numbers, we had to go to each program and get them from each manager. Now, we can just go in and extract those numbers, and we don't need to wait two to three weeks.”

Jasper De Guzman, Client Information Systems Manager, Catholic Charities of Santa Clara County

More than an electronic record…

Interactive Software Guide | 66

AWARDS provides a range of tools with which to support the flow of data (collecting it, compiling it, and developing metrics around it), only a few of which are listed here. If your agency is looking to address some of its compliance and quality assurance challenges, AWARDS is a key partner.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success

•

Outcomes – Access dashboard metrics and service utilization reports so you can easily see if you are hitting your agency’s goals.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 67

Agency Efficiency Quality Assurance

Audits – Compliance – Agency Efficiency – Access to Data

Doing more with less is a constant challenge for most human service agencies. AWARDS allows for a number of workflows to help lead staff through your processes efficiently, ensuring a high level of data integrity, and making sure the data talks to every part of the database.

If your agency is transitioning from paper, we can build in many time-saving features to create efficiencies. If you already have a data system, AWARDS is easy-to-use and navigate, and can save the organization countless hours.

Blog | An Animated and Welcoming Approach to Change

by Meghan Branca and Jeremiah Dameron With growth, comes the opportunity to reflect and the

opportunity

for

change.

Any

agency

implementing new software is also introducing a change in its processes. We’ve shared some insight about how some agencies prepare for change before, and as Meghan Branca recently experienced, new members of the Foothold

“When you put data in one place [in AWARDS] it carries over everywhere – we didn’t have that with paper and pen forms. And so we ended up having to capture a lot of different information in a lot of different places.”

Theresa Moran, Deputy Chief of Centralized Support Services, Little City

community continue to welcome change in refreshing and fun ways.

Read More

More than an electronic record…

Interactive Software Guide | 68

Case Study | Many Regulations, One Electronic Record - Keystone Community Resources Founded:

1964

Location:

Pennsylvania

Clients Served:

Over 600 annually

Services:

I/DD, Housing, Day & Vocational Services, Health Services, Clinical Services

Annual Operating Budget:

$30m

Using AWARDS Since:

2013

Read the Case Study Just a few of the beneficial tools available to you through AWARDS include: •

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine if the agency is meeting established criteria.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Demographics - Work with data in a holistic way. AWARDS has over 5000 data fields,

and

client

demographic

data

stays

consistent

across

programs/services/forms so that you don’t have to enter it twice. If data changes in one area, it automatically changes all related records.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 69

Access to Data Quality Assurance

Audits – Compliance – Agency Efficiency – Access to Data

AWARDS is leading the way with Interoperability and has the technical power to talk to most systems you might need to connect to.

Blog | From Paper Charts to an Electronic Record – Camelot Counseling Since 1971, Camelot Counseling, located in Staten

“There is so much that I can do with AWARDS that I wouldn't

Island in New York City, has been working with

be able to do without AWARDS.

individuals and families to address the adverse

Access to data is so easy. If

effects of alcoholism and substance use. Chief

somebody says to me, "What

Executive Officer Luke Nasta, a Staten Island

percentage of the consumers

native, has helped lead the organization for over

that you serve are veterans

four decades. Mr. Nasta has used his own personal struggle with addiction and his journey of recovery to help inform Camelot’s programs, including operating

the

only

residential

chemical

dependency treatment program in Staten Island.

who also have a sexual abuse history and are in recovery? I can get you that answer in a matter of seconds.

Rachel Krieger, Director of Quality Assurance and Training, Advance Housing

Read More

More than an electronic record…

Interactive Software Guide | 70

Testimonial | Susan Steinhardt, Options for Community Living

For instance, we are able to connect to a secure direct exchange or a query-based exchange, providing users with key data exchange tools, including: •

Interoperability Center - Connect to HIEs and query-based exchanges. Receive and upload CCD-A and CCD formats.

•

Referral/Provider Agencies – Create, track, and report on referrals to and from other agencies.

•

Direct Messages - Use AWARDS to interact with any agency that can use the HL7 messaging format.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 71

Clinical Director We have worked with many Clinical Directors personnel throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas a Clinical Director might be concerned about, including:

Audits We just received notification that we have a state auditor coming. Where are the files we need?

What is the cost and time of compiling the information to prepare for an audit? If we receive a call for an audit tomorrow, how will that impact our workflow?

Compliance Are we meeting the standards we set for ourselves? Are things getting missed that we don’t even know about? How are we measuring the quality of our services?

Agency Wellness We have a lot of staff turnover, so how do we keep up with training new hires? Are staff engaged in their work? Can we make our employees’ lives easier?

Security Are we exposed to a potential PHI (Protected Health Information) leak? Are we keeping our clients’ sensitive information safe? Is our agency data protected? If we had a risk assessment today, would we pass?

Access to Data Are we able to exchange data with other human service providers, hospitals, and/or other care organizations? Sure we have data, but we are not able to connect - is this going to leave us out of the new paradigm? Our community is talking about HIEs (Health Information Exchanges) are we able to be part of that?

Staff Management Are we putting our staff in a position to succeed? Are our staff serving our client base to the best of our ability? How can we coordinate our teams to work more effectively and to communicate more effectively?

More than an electronic record…

Interactive Software Guide | 72

What are the most pressing issues facing your agency? Click the icons below to find out how AWARDS can help.

Audits

Compliance

Agency Wellness

Security

Access to Data

Staff Management

More than an electronic record‌

Interactive Software Guide | 73

Audits Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

Start with the ability to limit who has access to which clients and what data. Factor in the automatic time and date stamp AWARDS places on data entry and report viewing.

The result: smoother and easier audits.

For internal oversight purposes you can quickly and easily see what changes have been made to data in the system, when, and by whom. Not only that, but AWARDS allows you to create an auditor login for access to specifically assigned accounts in read-only format.

Whitepaper | Proven Savings of Time and Money Foothold clients report saving an

Turning Papercuts into Shortcuts: Lessons Learned from an Electronic Record Implementation

average of 88% and even up to 98% of time on documentation with

AWARDS

Software

for

Human Service Providers.

Read More

More than an electronic record…

Interactive Software Guide | 74

Video | The Need for an Electronic Record

Key AWARDS tools when it comes to being audit-ready include: •

Audit Trail ReportBuilder™ – Review data change and report viewing information automatically captured by the system, along with the details for both - including who, when, and what.

•

System Setup - Control who has access to AWARDS, which parts of the database are available to them, and what they can or can’t do with data.

•

Client Lookup - View a complete client history, based on agency-defined information sharing rules, to get a holistic view of what work has been done with each client.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 75

Compliance

Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

When thinking about compliance and quality assurance, determining the standards you want to uphold and the metrics you'll use to track them is key. Beyond metrics, organizations need to understand the data behind what they’re measuring.

Blog | Value-Based Care: The New Healthcare Landscape

There is little doubt that the movement “Before AWARDS–when we needed

toward a new era of healthcare is upon us,

numbers, we had to go to each program

with the next paradigm shift being one to

and get them from each manager. Now,

a model based on value over volume. The

we can just go in and extract those

days of volume-based reimbursement

numbers, and we don't need to wait two to three weeks.”

Jasper De Guzman, Client Information Systems Manager, Catholic Charities of Santa Clara County

methodologies that have for years dictated the landscape, delivery systems, and often quality of care, will be replaced with a system that is structured to achieve savings,

and

measure

quality

and

customer satisfaction.

Read More

Testimonial | Jaymonde Errico, Project Renewal

More than an electronic record…

Interactive Software Guide | 76

AWARDS provides a range of tools with which to support the flow of data (collecting it, compiling it, and developing metrics around it), only a few of which are listed here. If your agency is looking to address some of its compliance and quality assurance challenges, AWARDS is a key partner.

•

ReportBuilders™ – Create your own ad-hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Outcomes – Access dashboard metrics and service utilization reports so you can easily see if you are hitting your agency’s goals.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 77

Agency Wellness Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

While AWARDS can’t directly stop staff turnover, it is an easy-to-use and easy-to-learn system that allows for quick adaptation by new staff. Foothold provides regular and ongoing support, so when staff leave you have a resource to fall back on. AWARDS also provides free FootholdConnect™ webinars offering additional training.

Testimonial | Bob Cannata, Buffalo Federation of Neighborhood Centers

“AWARDS has made my job much easier. We’re able to coordinate services our clients need. We were using paper and filling everything out [by hand], but with AWARDS we can share the information across the agency as a whole.”

LaShaunda Carter, Sanctuary Services for Veterans, New Jersey

More than an electronic record…

Interactive Software Guide | 78

•

Human Resources - Track staff information, including staff trainings and credentials.

•

AWARDS Online Help - Give staff the information they need to get the job done, using our searchable interactive Help tool, including recordings and step-by-step instructions on how to use the system.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Agency File Cabinet - Store important agency documents directly within AWARDS for greater staff accessibility.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 79

Security

Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

AWARDS is the most secure web-based system on the market. We work with a national cybersecurity firm, GreyCastle Security, to meet or exceed compliance standards set out

by NIST, HIPAA, and other key regulatory bodies.

Video | Performing Effective Risk Assessments

Whitepaper | Next Generation Patient Safety in Healthcare

Healthcare has had many cyberattacks in the last year. Making this a top safety issue in a healthcare organization is challenging – a challenge that executives must make a top priority. When developing new innovative programs to serve our patients and competing in an ever-complicated environment, we don’t often stop for a minute and ask ‘are we protecting our patients’ privacy thoroughly?’

Read More

More than an electronic record…

Interactive Software Guide | 80

We extend cybersecurity best practices to our customer base as well - through periodic external awareness initiatives and essential system security tools, including: •

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

System Setup - Control who has access to AWARDS, which parts of the database are available to them, and what they can or can’t do with data.

•

Audit Trail ReportBuilder™ – Ensure that you’re meeting the “minimum necessary” standard of access by reviewing data change and report viewing information that is automatically captured by the system. See who did what, in which records, and when, for a comprehensive picture of system activity.

•

Block Login Access - Stop unauthorized people from accessing your data system quickly and easily, whether in the event of time sensitive staff turnover or any other event requiring moment-to-moment access adjustments.

•

FootholdConnect™ - Post announcements for staff to keep them up to date on current security policies and procedures.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 81

Access to Data Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

AWARDS is leading the way with Interoperability and has the technical power to talk to most systems you might need to connect to.

Testimonial | Kristina Akbar, Baltic Street, AEH

“The amazing thing about AWARDS is the easy access it provides to all our data. The time I save in not going through piles of paper files, means that our clients can get the appropriate attention much sooner.”

Mike Gelfand, Director of Quality Assurance, Mental Health Association of Columbia-Greene Counties

More than an electronic record…

Interactive Software Guide | 82

For instance, we are able to connect to a secure direct exchange or a query-based exchange, providing users with key data exchange tools, including: •

Interoperability Center - Connect to HIEs and query-based exchanges. Receive and upload CCD-A and CCD formats.

•

Referral/Provider Agencies – Create, track, and report on referrals to and from other agencies.

•

Direct Messages - Use AWARDS to interact with any agency that can use the HL7 messaging format.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 83

Staff Management Clinical Director

Audits – Compliance – Agency Wellness – Security – Access to Data – Staff Management

AWARDS offers numerous ways for staff to communicate more effectively. Because of its web-based nature, AWARDS provides real-time information around client services. If staff have the appropriate permission, they can access the most current information for their clients in seconds.

Testimonial | Colleen Welder, Hopewell “With AWARDS, our supervisors have the ability to view their entire programs’ documentation in one location with ease, eliminating the need for cumbersome paper records and unnecessary travel from site to site. Before AWARDS, this level of oversight would have been impossible.”

Brianne Page, QI Manager, Sequel Alliance Family Services

More than an electronic record…

Interactive Software Guide | 84

Case Study | Electronic Record Keeping Instills Confidence and Leads to More Funding - Unique People Services Founded:

1991

Location:

New York and Westchester

Services:

I/DD, Supportive Housing, Mental Health, HIV/AIDS

Clients Served:

Over 500 Annually

Annual Operating Budget

$22m

Using AWARDS Since:

2009

Read the Case Study

Leveraging other pieces of AWARDS, such as those listed here, also allows teams to work together to help serve the community at large.

•

ReportBuilder™ - Build effective reports around staff time and the services staff are performing, providing real-time feedback of missing data.

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 85

Direct Staff We have worked with many direct staff throughout the years we have been in business. They have come to us with questions and concerns, trusting us to answer their most complex needs. We have made an effort to summarize the challenges that have been confided to us and look at how data systems can affect some different areas direct staff might be concerned about, including:

Individual Impact Am I making an impact? Is my client improving from the work that I am doing?

If so, how do I know?

Access to Data Are we able to exchange data with other human service providers, hospitals, and/or other care organizations? Sure, we have data, but we are not able to connect - is this going to leave us out of the new paradigm? Our community is talking about HIEs (Health Information Exchanges) - are we able to be part of that?

Agency Efficiency We are struggling to find things quickly - is there a better way? How do we eliminate or minimize double data entry? Can we build better workflows? Is there an easier way to capture this workflow and report on it?

More than an electronic record‌

Interactive Software Guide | 86

What are the most pressing issues affecting your work? Click the icons below to find out how AWARDS can help.

Individual Impact

Access to Data

Agency Efficiency

More than an electronic record‌

Interactive Software Guide | 87

Individual Impact Direct Staff

Individual Impact – Access to Data – Agency Efficiency

Working with individuals is at the core at everything you do. AWARDS makes the process of documenting that work as simple as possible and still allows you to pull quality information out of the system.

Testimonial | Tracy Faulkner, Federation of Organizations

Blog | Supported Employment: Focus on CHCNJ

by Jeremiah Dameron Since the onset, CHCNJ has

“Service delivery has improved exponentially

operated under a philosophy and

because we have better information concerning

belief that everyone has the right

the treatment of our customers…it’s probably

to

be

an

active,

productive

member of the community.

Read More

the best process change we've ever made here, and I highly recommend it.”

Robert Davison, Executive Director, MHA of Essex and Morris Counties

More than an electronic record…

Interactive Software Guide | 88

AWARDS was built by human service professionals for human service professionals, reflecting the needs of front-line workers in the design of key functionality, including: •

Individual/Group Notes – Capture service information quickly and easily, using a variety of formats that work for your staff.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Daily Activity Log - Have AWARDS generate records for you by efficiently turning captured service data into notes.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 89

Access to Data Direct Staff

Individual Impact – Access to Data – Agency Efficiency

AWARDS is leading the way with Interoperability and has the technical power to talk to most systems you might need to connect to.

Testimonial | Jennie Ash, Advancing Opportunities

“The amazing thing about AWARDS is the easy access it provides to all our data. The time I save in not going through piles of paper files, means that our clients can get the appropriate attention much sooner.”

Mike Gelfand, Director of Quality Assurance, Mental Health Association of Columbia-Greene Counties

More than an electronic record…

Interactive Software Guide | 90

For instance, we are able to connect to a secure direct exchange or a query-based exchange, providing users with key data exchange tools, including: •

Interoperability Center - Connect to HIEs and query-based exchanges. Receive and upload CCD-A and CCD formats.

•

Referral/Provider Agencies – Create, track, and report on referrals to and from other agencies.

•

Direct Messages - Use AWARDS to interact with any agency that can use the HL7 messaging format.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 91

Agency Efficiency Quality Assurance

Individual Impact – Access to Data – Agency Efficiency

Doing more with less is a constant challenge for most human service agencies. AWARDS allows for a number of workflows to help lead staff through your processes efficiently, ensuring a high level of data integrity, and making sure the data talks to every part of the database.

If your agency is transitioning from paper, we can build in many time-saving features to create efficiencies. If you already have a data system, AWARDS is easy-to-use and navigate, and can save the organization countless hours.

Testimonial | Angela Hebner, Baltic Street AEH

“Over the course of two to three years, we used an in-house system to bring 4 programs into one database.

We made the decision to switch to AWARDS, and at one point we had over 80 programs all in one database.”

Jasper deGuzman, Client Information System Manager, Catholic Charities of Santa Clara County

More than an electronic record…

Interactive Software Guide | 92

Case Study | Many Regulations, One Electronic Record - Keystone Community Resources Founded:

1964

Location:

Pennsylvania

Clients Served:

Over 600 annually

Services:

I/DD, Housing, Day & Vocational Services, Health Services, Clinical Services

Annual Operating Budget:

$30m

Using AWARDS Since:

2013

Read the Case Study

Just a few of the beneficial tools available to you through AWARDS include: •

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

•

Demographics - Work with data in a holistic way. AWARDS has over 5000 data fields,

and

client

demographic

data

stays

consistent

across

programs/services/forms so that you don’t have to enter it twice. If data changes in one area, it automatically changes all related records.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

Jump to:

Board Member

CEO

CFO

COO

CIO

Quality Assurance

Clinical Director

Direct Staff

More than an electronic record…

Interactive Software Guide | 93

Glossary - AWARDS Functionality AWARDS includes hundreds of features to help your agency run more efficiently and effectively. AWARDS was designed to handle everything from intake to discharge, and touch on every aspect of your organization. Below is a full list of the features mentioned in this Interactive Software Guide.

Please keep in mind that this list just scratches the surface of the AWARDS features and functionality available to our customers. If you are interested in seeing more of the system, please reach out to your Foothold Technology sales representative, or email sales@footholdtechnology.com.

•

Agency File Cabinet - Store important agency documents directly within AWARDS for greater staff accessibility.

•

Audit Trail ReportBuilder™ – Ensure that you’re meeting the “minimum necessary” standard of access by reviewing data change and report viewing information that is automatically captured by the system. See who did what, in which records, and when, for a comprehensive picture of system activity.

•

AWARDS InSights – Generate information from your data and understand your impact in the community using our business intelligence tool.

•

BillingBuilder™ – Determine what are billable and non-billable services, and generate those bills monthly, weekly, or even daily.

•

Block Login Access - Stop unauthorized people from accessing your data system quickly and easily, whether in the event of time sensitive staff turnover or any other event requiring moment-to-moment access adjustments.

•

Calendar - View information across staff, program, location, and client schedules.

Leverage availability functionality to see who is free to meet at certain times.

•

Charting Timetable - Schedule and track assessments and ensure events are being completed in a timely manner. Receive automatic reminders for scheduled events.

More than an electronic record…

Interactive Software Guide | 94

•

Clearinghouse - Leverage our clearinghouse partner - integrated seamlessly with BillingBuilder™ - to manage claims, and payers. Also create views and dashboards using tools available via the clearinghouse website.

•

Client Lookup - View a complete client history, based on agency-defined information sharing rules, to get a holistic view of what work has been done with each client.

•

Daily Activity Log - Have AWARDS generate records for you by efficiently turning captured service data into notes.

•

Demographics - Work with data in a holistic way. AWARDS has over 5000 data fields,

and

client

demographic

data

stays

consistent

across

programs/services/forms so that you don’t have to enter it twice. If data changes in one area, it automatically changes all related records.

•

Direct Messages - Use AWARDS to interact with any agency that can use the HL7 messaging format.

•

Entitlements – Determine if authorizations have been used, how many are left, and get reminders when thresholds are met.

•

FootholdConnect™ - Post announcements for staff to keep them up to date on current security policies and procedures.

•

FormBuilder™ – Build your own forms and assessments and place them in any of numerous areas within the system to accommodate your unique workflows.

•

Housing - Track and report on housing information including vacancy rates and room utilization.

•

Human Resources - Track staff information, including staff trainings and credentials.

•

Individual/Group Notes – Capture service information quickly and easily, using a variety of formats that work for your staff.

•

Interoperability Center - Connect to HIEs and query-based exchanges. Receive and upload CCD-A and CCD formats.

More than an electronic record…

Interactive Software Guide | 95

•

Messages - Communicate with other AWARDS users at the agency (individuals and groups) quickly, efficiently, and with HIPAA compliance. Receive automated alerts and reminders for important triggers or events.

•

Operations - Track agency property and repairs including, but not limited to, vehicles, computers, properties, and more.

•

Outcomes – Access dashboard metrics and service utilization reports so you can easily see if you are hitting your agency’s goals.

•

PlanBuilder™ – Create the framework and workflow of your plans - be they care, life, treatment, service, or goal focused. Once plans have been entered, use a variety of methods to determine whether the agency is meeting established criteria for success.

•

Referral/Provider Agencies – Create, track, and report on referrals to and from other agencies.

•

ReportBuilders™ – Create your own ad hoc reports, as well as templated reports, using any of the 70+ ReportBuilders™ throughout the system. o Build effective reports around staff time and the services staff are performing, providing real-time feedback of missing data.

•

System Setup - Control who has access to AWARDS, which parts of the database are available to them, and what they can or can’t do with data.

More than an electronic record…

36 East 12TH Street, 5TH Floor New York, NY 10003 T: 212.780.1450 F: 646.365.3066 footholdtechnology.com