RESULTS OF FAMILY SATISFACTION SURVEYS FISCAL YEAR 2007-2008 Introduction All families (parents/ guardians/relatives) listed as a primary contact for the individuals receiving services from Supported Living Services (SLS) were encouraged to provide their feedback on the services received by completing and returning a survey. The survey was mailed in July 2008, and 85 of the 244 surveys mailed were completed. This means that more than 3 out of every 10 families (35%) provided feedback. The questionnaire consisted of three parts: Part One asked five questions that addressed the following areas of an individual’s quality of life: 1. 2. 3. 4. 5.
Community Participation, Choice, Relationships, Safety and Development of Independence.
Part Two consisted of five questions that focused on the families’ satisfaction with the staff involved in various services. The areas covered were: 1. 2. 3. 4. 5.
General Satisfaction with the Particular Service, Communication Style, Follow-through, Information on Progress Made, as well as Level of Skills and Competencies Manifested.
Questions were asked separately for each service and, to help parents identify the service, the name of the person or the agency providing the particular service was written alongside the service (e.g., Case management –Chelsea at Foothills Gateway).
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