Food Industry News® — October 2023
foodindustrynews.com
Total Capacity is a Game-Changer in the Restaurant Industry Where employee performance can significantly impact customer satisfaction Rick Fazio and overall profit, the Total Capacity Employco USA formula can optimize your restaurant’s Former Restaurant Owner profit and performance. In the restaurant context, Total Capacity refers to an employee’s maximum ability to deliver exceptional service by combining their core responsibilities with discretionary efforts. This formula can be expressed as follows: Minimum Requirement + Discretionary Effort = Employee’s Total Capacity. The Minimum Requirement includes fundamental tasks that employees must fulfill to ensure smooth restaurant operations, such as taking orders, serving food, and maintaining cleanliness. On the other hand, Discretionary Effort encompasses going the extra mile for customers, anticipating their needs, and creating memorable dining experiences. Recognizing and leveraging an Employee’s Total Capacity can bring various benefits. By aligning servers with their expertise and interests, you can optimize work assignments, leading to better service, increased efficiency, and reduced errors. Empowering employees to offer discretionary effort translates to enhanced customer satisfaction, as personalized experiences keep customers returning and generate positive word-of-mouth. Furthermore, acknowledging and nurturing employees’ Total Capacity fosters a positive work environment, resulting in greater job satisfaction and reduced turnover. By harnessing the Total Capacity formula in the restaurant industry, you can transform your staff into a well-coordinated team that delivers outstanding customer experiences. This, in turn, drives repeat business and sets your establishment apart from the competition. Embracing the power of Total Capacity unlocks your employees’ potential and paves the way for success. – Find Employco in our directory under HR/Human Resources
Activist Buys 10% Stake in Bloomin’ Brands
Activist investor Starboard Value has amassed a 9.9% equity stake in Outback Steakhouse parent Bloomin' Brands, according to a regulatory filing. Starboard's past deals include a $200 million investment in Papa Johns and a stake in Darden Restaurants nearly a decade ago that led to a reorganization of the company's board. – The Wall Street Journal
“I've been all over the world and – Leonard Bernstein I've never seen a statue of a critic.”
Page 19