Panda - Home Recycling Welcome Pack

Welcome To Panda

Thank you for choosing us as your waste management partner. We’re delighted to have you with us!

You are now one of over a quarter of a million satisfied customers who enjoy our unparalleled value, customer service and peace of mind knowing that Panda is continuously investing in sustainability and putting the circular economy at the heart of everything we do.

This welcome pack contains information to help you on your way, we hope you find it useful.

We believe in making it as easy as possible for our customers to leave a greener footprint.

Paying Your Bill

Direct Debit

This is the quickest and easiest method to ensure that you enjoy an easy and efficient service. If you wish to set up or switch to Direct Debit, please contact us on 01 829 8992, Monday to Friday 8am-6pm and one of our agents will be happy to assist. Please note, if you have set up a prepaid waste account that requires top up in advance, this option will not be available.

Online Or 24/7 Payment Service

You can make a payment by registering on our customer portal (click ‘MyPanda Login’ at the top right of our website homepage) Information on how to register your account is included on Page 10 of this welcome pack. Call our automated service at 01 864 9797 any time and make a payment using your Debit/Credit card

Other Ways To Pay

Please request a payment card or a barcoded bill from us to enable you to pay at any retail outlet with Payzone or PostPoint signs or at any post office.

Overdue Accounts

If you are facing any difficulties in keeping your account up to date, please call us on 01 829 8992 (Monday to Friday 8am - 6pm) and we will help you in any way we can.

Understanding Your Bill

We appreciate that invoices can look different with each supplier. To help you with this, we have broken down the important sections of the invoice to help make it clearer.

Your Panda account number.

The details of your charges. Depending on the price plan you set up, you will see a price breakdown on your invoice.

If a service charge is calculated, this shows the period it covers.

This details the payment due date for your invoice.

This is the total balance due on your account.

This is a payment slip that can be used at a Post office or Payzone terminal to make a payment.

Customer Portal & App

You can manage your waste account online through our customer portal at www.panda.ie using your email address and password. Click ‘MyPanda Login’ at the top right hand side.

How To Register

If it’s your first time visiting our MyPanda Portal, you’ll need to create an account. To do this, click the “Register Now” button and enter the email address associated with your Panda account and choose a password.

Forgot Your Password?

Not to worry, just select “Forgotten password” and we will email you a link to your registered email address to reset your password. If you require any help registering or logging into the Panda Portal, please contact portalsupport@panda.ie

Panda Waste App

To use our app, simply download it in the App Store or Play Store, and login using your account number and pin. These can be found on the top right of your invoice.

The following are some of the many benefits available to app users:

24/7 Payment Service

You can make a payment by logging into our ‘Panda Waste’ app any time and make a payment using your Debit/Credit card. No more hassle travelling to the post office or shop to make a payment.

Never Miss A Bin Collection

Get free notifications the night before collection is due to take place (Make sure to tap “Accept” for push notifications).

Plan Ahead

Check your next collection day in the app.

Manage Your Bin Usage

View your recent lifts and weights to see how your household is managing their waste.

Reduce Your Carbon Footprint

Signing up means you go paperless by receiving invoices directly to your phone through the app.

Review Your Transaction History 24/7

View your transactions, payments and invoices.

Moving House

If you are planning to move out, give us a call in advance of your move, at 01 829 8992. We can arrange settlement of the account and take note of a forwarding address for your final invoice. Please make sure your bins have had their final collection before you call.

Transferring Your Account

We serve many parts of the country and may be able to service your new address. Don’t worry about the bins at your current house, we will make sure to deliver bins to your new address for a seamless service.

What Goes Into Your Bins

Pssst! Print or pull this handy guide out and place it on your fridge.

Recycling

To keep up with international standards in recycling we have drawn up a list of the materials you can put in your recycling bin. Please make sure items are clean, dry and loosely placed.

Aluminium:

Aerosol cans (empty & separate plastic lid)

Aluminium drink cans

Aluminium foil (clean & unused)

Disposable aluminium baking/food trays (clean & unused)

Foil takeaway trays (clean & unused)

Lids from glass jars

Tetra Pak:

Juice cartons (rinsed out)

Milk cartons (rinsed out)

Please take lids off and place loose in bin

Soup cartons (rinsed out)

Paper:

Catalogues

Envelopes

Flyers & junk mail

Magazines

Newspapers

Plastic:

Clean yoghurt tubs

Detergent/fabric softener bottles

Drink bottles

Fruit and vegetable trays

Milk bottles

Shampoo/shower gel bottles

Washing up liquid bottles

Household cleaning containers

Now Accepting - Soft Plastics

Bread & pasta bags

Bubble wrap

Cling film

Crisp & Sweet packets

Plastic bags

Salad Bags

Sandwich containers

Toilet roll & kitchen roll packaging

Cardboard Packaging:

All clean and dry cardboard

Cardboard egg boxes

Fibreboard (e.g. cereal boxes)

Steel Packaging:

Biscuit tins

Soup tins

Steel food tins

Please do not put general waste, compost or hazardous materials in your recycling bin.

General Waste

Your general waste bin can hold general refuse such as the items listed below.

Aero board/Styrofoam

Animal faeces

Butter Containers

Coffee cups (Paper & Polystyrene)

Cold ashes

Dirty plastic and tin foil

Food contaminated material

General refuse

Hoover bag contents

Nappies

Netting from oranges/onions

Sanitary waste

Wallpaper

Wax-paper wrappings

Wooden material

Please do not put recyclables, compost or hazardous materials in your general waste.

Compost

Did you know...

We convert 100% of black bin waste into green energy.

Your compost bin can hold food waste and garden waste such as the items listed below.

Food Waste:

All cooked & raw foods

Small bones (meat & fish)

Breads, cereals, pasta

Coffee grounds, filters, teabags

Dairy (cheese, yoghurt etc.)

Eggs, egg shells, egg boxes

Fruit & vegetables

Out of date food

Table & plate scraps

Shellfish

Garden Waste: Cut flowers & plants

Grass cuttings

Hedge clippings

Leaves Moss

Up to finger size plant trimmings

Weeds

Other Compostable Waste: Wet cardboard & paper

Paper towels/napkins

Please do not put recyclables, general waste, or hazardous materials in your compost bin.

Additional information is also available via the My Waste Ireland website and their ‘A-Z of all things waste’.

Did you know...

80% of our food waste is composted and put back into the earth. 20% of our food waste is processed into electricity and power for homes.

Our Other Services

Civic Amenity Centres

Panda and our parent company Beauparc, own and operate 18 sites across Ireland. We can accept everything from general items to electronic goods and even hazardous materials. There’s no need to book. Available 5-7 days a week, all you need to do is find the one that’s closest to you and check online for local opening times and site restrictions.

Skips

With skips of all shapes and sizes, Panda is your perfect partner for any home improvement project.

Metal skips are suitable for mattresses, carpets, tubs, tiles and furniture. With great deals for skip hire we’ve got you covered with mini, midi and standard skips. Our team is ready to collect, recycle and repurpose everything you’ve got. As a home recycling customer you can call us to get a discount on skip hire. So call us on 01 829 8992 or book online now.

Not sure what you need? Check out www.panda.ie for more information on skips!

Skip Bags

Need to do a clear out of your home or garden? Panda also offers skip bags delivered to your door at no extra cost and collection in most areas. When you order and receive a skip bag you can store it until you are ready to use it. Panda skip bags are ideal for small clean outs and are suitable for general and garden waste.

With no set collection date, you can fill your skip bag at your own convenience, and when you call, we will collect your skip bag in 1-5 working days.

To order your Panda skip bag collection or delivery go to www.panda.ie or give us a call on 01 829 8992.

As an extra bonus, every time we collect your skip bag, we will leave a complementary replacement Panda skip bag for your convenience, so you will always have one for when you need it.

Bin Washing

Panda provides a bin washing service to customers living in the Fingal and Dun Laoghaire-Rathdown regions of Dublin. Registered customers will receive a text message once every quarter (a few days in advance of your collection) advising you to leave your bin out after your waste has been collected.

Our team will only wash and return bins that have been left out for us to do so. There is no recurring service charge. Want us to do yours? Signing up is easy. Just email our team at customercare@panda.ie or book with our Live Chat service online.

Our Sustainability Commitment

Actions speak louder than words. That’s why Panda doesn’t just talk about sustainability. We do it. More than just a tick-box exercise, this means putting the environment at the heart of everything we do. Leading the way in sustainable waste management solutions, Panda is committed to shaping the best-possible future for our families and friends.

Your Waste

At the centre of the circular economy, Panda processes and manages three million tonnes of ‘waste’ a year. Here’s how, we:

- Recycle and repurpose waste

- Compost biodegradable waste

- Reuse and recover steel and wood

- ’Wash-and-return’ plastic packaging

Just because we can’t reuse, recycle, or repurpose it, it doesn’t mean we send it to landfill. Instead, we turn non-recyclable items, food waste and biogas into:

- Refuse Derived Fuel (RDF)

- Renewable energy

- Solid Recovered Fuels (SRF)

Did you know Panda brought in Ireland’s first ever fully electric, zero emission refuse collection vehicles (eRCV)? We now have 5 electric bin trucks in our fleet, with plans to grow this number. We installed solar panels to power our recycling facility (Irelands largest household recycling facility) in Ballymount, which also charges our electric vehicles, making the entire process of collecting and recycling waste completely carbon-free. We are also installing solar panels in many other areas of our business. In addition, we introduced Compressed Natural Gas (CNG) vehicles to our fleet. As CNG has lower emissions than diesel making it the more sustainable alternative.

Old Materials… To… New Recycled Materials

Old Materials… To… New Recycled Materials

Organic Waste

Organic Waste

Processed

Processed

Organic Waste… To… Compost & Electricity

Organic Waste… To… Compost & Electricity

General Waste… To… Electricity

Recyclable Materials

General Waste… To… Electricity

Recyclable Materials

Separated

Separated

Recycling bin

Recycling bin

Collected

Collected

Old Materials… To… New Recycled Materials

Old Materials… To… New Recycled Materials

Electricity

Electricity

Organic Waste

Organic Waste

Contact Us

As a valued customer, you have chosen to trust us. We value your custom above everything else and aspire to bring you a service that is environmentally friendly, great value and easy to use. Our friendly Customer Care team are here to answer any questions you may have. Email customercare@panda.ie

www.panda.ie

Phone (Monday to Friday 8am-6pm) 01 829 8992

Please have your account number to hand when you contact Panda. We can only discuss account information with the account holder.

Keep Up To Date

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Privacy Policy

Here at Panda we take your Data Protection rights very seriously. All data processor activities are conducted in compliance with National and Data Protection Laws, namely the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Panda have a full time dedicated Privacy Officer who can be contacted any time via privacy.officer@pandagreen.ie . We also deploy robust technical and organisational measures at the Company to ensure your personal data is secured.

For a complete copy of our Panda Privacy Notice, please request this via customercare@panda.ie or privacy.officer@pandagreen.ie . We are also very happy to answer any data protection related queries that you may have regarding our privacy programme and/or data management activities.