30 minute read
Women in Business - Cath Fowler
by Focus
focus_contributor. SARAH
WOMEN
SANDERS
IN BUSINESS
THE PROVEDORES
with CATH FOWLER
FROM THE DIGITAL LANEWAY
Can you tell us a little bit
about your business?
The Provedores turn fi ve in October, so it’s still our baby! We started with three founding staff: Ron Walker, Paul Sanders and me. Since then we’ve grown the business to over two sites and a hundred employees now.
As an all Australian, family run and operated business, we’re a wholesale food distributor that caters to the needs of various sectors; Cafes, Restaurants, Schools, Clubs, Pubs, Hotels, Motels, Nursing Homes, Service Stations, Tourist Parks. Servicing areas from the Central Coast to Kingscliff and out west to Armidale.
What’s your favourite part of the work you do?
Going to work to see what challenges that day will bring! I hate doing the same thing, so once it feels like groundhog day, I look for new things to do.
My highlight of my day is always walking in and seeing the staff. They are like family. I always say they are like having more children.
Who is your greatest infl uence in business?
Hands down my parents! I was an only child and I always looked up to them. They were hard workers and gave anything and everything a go. I saw them go through the ups and downs of business ownership, but they never gave up. I was lucky growing up I was allowed free rein at their workplaces so I was instilled with a good work ethic.
Have you always lived on the Coffs Coast?
I moved here when I was ten years old because my parents bought businesses in the area. After uni, I did a stint in Sydney before returning to Coffs Harbour with children in tow, to give them the privilege of growing up on the coast.
Even when I was away, I’ve always called Coffs home. We love the outdoors and spend our weekends discovering new tracks and swimming places. The accessibility for quick trips is a big tick for us. So after a big week at work we can hook up the caravan and have mini breaks.
The people and community also make living here feel special. I love that I can go out and always see someone I know, whether it’s a customer, someone I went to school with or another friendly business owner.
I love shopping locally and that country town feel. Shop owners know your name and remember what you like before you do! I love that local businesses support each other. Especially Covid has shown that when times are hard, we all truly care how each of us are faring.
What piece of advice would you give women making their way in the business world?
• You can’t do everything. I’m a control freak, yes I’ve admitted it in print! But you can’t run the perfect family, house, business and life by yourself. Have a great support network and be organised. My husband is my number one supporter. I’m very lucky, ladies, that he cooks every night. We also have a great business partner (Ron) and together we’ve identifi ed our strengths and weaknesses and work to these. • Embrace change. If you don’t, you won’t survive. Covid has been a great reminder of this! • Remember why you went into business. For me it was foremost fl exibility. Having four children and working full time, I love being able to leave work when I need to be there for them. I also love watching my kids’ independence grow because of us having a hectic life. • Never stop listening to other people in business. Learn from their successes and mistakes. Surround yourself with people who you can always bounce ideas off.
STRATEGY & SUPPORT BORN FROM EXPERIENCE
SARAH
POOLE
Working with Business Owners to design success, plan well and accomplish big things. We chat with Sarah Poole to fi nd out more about her business One Fine Day.
What is your area of
expertise?
I am a Business Strategist who helps business owners to gain clarity around what is needed to achieve success in their business, we then deliver the support to help them get there.
I believe it’s critical for a Business Strategist, Consultant or Coach to have walked the walk and I have been a business owner for the majority of my adult life, becoming the Director of a Professional Services Consulting business at the age of 23.
My Business and Communications degrees have always led me to a passion for customers and marketing – but I have held roles in Operations, Business Development and General Management on my business journey. As well as building a large business across Australia and New Zealand, I co-founded an online Women’s Health Platform and headed up the operations for a Shark Tank start-up that we took National within 12 months. All this life and business experience has led me to being able to deliver the services offered at One Fine Day.
When and why did you start your business?
I started One
ONE FINE DAY
I started One Fine Day so that I could really help business owners navigate the crazy journey of business and share some of the lessons – good and bad – that I have learnt along the way. I fully appreciate the juggle of business, family, life and everything in between and I have a passion for supporting people to fi nd success in whatever form that looks like for them.
What is the best thing about your job?
The thing I love the most about the work I get to do is most certainly the people, and the breadth of business and industry we reach in any given week. I have an incredible team, and together we provide support to business owners in all sectors – from Online Training and Commerce to Health & Wellbeing, Councils, Community-based organisations, retailers… you name it.
To me it’s not about the type of business, but the ability of the business owner to have the clarity to create a plan, and the commitment to execute and adapt. We work with business owners locally, as well as across Australia.
What makes your business stand out?
Flexibility and Experience are the two words I would use to describe the difference of our business model. We lead and support from a place of deep experience, knowledge and understanding and we do not have a cookiecutter approach to the
way we engage.
We fully appreciate that every business is different and the need of every owner varies – and we tailor our support to work in the best way for both parties.
We can provide additional services such as graphic design and marketing support – and we have built relationships and partnerships with incredible businesses in areas such as workplace health, HR and People Management and Technology so that whatever skills and services are required we are able to deliver upon.
What plans do you have for 2021/2022?
At the start of 2022 we will be releasing several online courses, offering a mentorship program for marketing managers, and focusing on some technology solutions for business.
We also have a very special adventure which will involve a small group of business owners heading to Tasmania for an incredible immersive business experience. This is something I have wanted to do for many years, and it really feels like the right time to encourage business owners to take time out and refocus. Watch this space for more details – or get in touch!
And you have a family as well – how do you juggle it all?
We make it work! There is no simple answer for that one but I have learnt over time to ask for help when I need it, and not to be my harshest critic when it comes to doing everything… I have always been ‘on the go’ so my family are used to an adaptable week. It certainly helps to have a supportive husband and network of family and friends who are always around to help.
Share some expert advice with our readers?
The two top tips I share regularly, and remind myself of, are to ask for help and to not overthink things, just get them done.
No matter where you are in business, or how long you have been in business, we all need support and guidance at various times. Having the right person to help you to clarify your goals and make a plan to achieve them can be the most valuable time and money you have ever spent.
Overthinking things is also a very common challenge I see with business owners, and often leads to them feeling ‘stuck’. Often the best course of action is action and trusting yourself to make the right decisions.
What do you enjoy most about working on the Coffs Coast?
Living in such a beautiful part of the world really does encourage you to spend as much time as possible outside, so for me it’s all about being able to go for a swim, a surf or a walk on the beach before and after work!
How can we get in touch?
0417 113 026 sarah@onefi neday.org.au onefi neday.org.au
focus_interview interview
VAULT
MOVING AND AND STORAGE STORAGE
Vault Moving and Storage is the epitome of a family owned the epitome of a family owned business. With almost 50 years’ With almost 50 years’ combined experience, they are the combined experience, they are the experts in their fi eld. Previously experts in their fi eld. Previously known as Co s Harbour known as Co s Harbour Relocations and Storage, Vault Relocations and Storage, Vault Moving and Storage are proud Moving and Storage are proud AFRA members and specialise in AFRA members and specialise in relocations, expert packing and relocations, expert packing and long and short term storage. long and short term storage.
Who makes up your team?
I (Sam) and my wife Chloe own Vault Moving and Storage, along with our little guy, Zeike. We also have a great team who do an amazing job – Paul (or Pom as we call him), Dave, Dan, Robbo, Darren, Frosty, Seth, Masyn are our experienced removalists, and then we have Lil and Hannah who share the running of the offi ce and the marketing.
Can you tell us a little bit about your background and experience in this industry?
I bought Vault Moving and Storage (formerly known as Coffs Relocations and Storage) in February this year. To be honest, I knew nothing about this industry! I have owned quite a few other businesses in the past though, so love a new opportunity to learn, grow and adapt. John and Joy (previous owners) have decades of experience, and they were crucial in teaching me the ropes before they left. I jumped in... sink or swim... and am proud to say... I am still swimming!
What services do you provide?
We are your one stop shop for all things removals and storage. We are one of a kind on the Coffs Coast... because we offer removals (pretty much anywhere in Australia), mobile module storage (both long and short term) and we have our own (huge) warehouse and depot based in the heart of Coffs Harbour.
Since taking over the reins at Vault Moving and Storage, what are some of the things you have changed and improved?
We have grown so quickly since I took over in February this year. There have been a few key focuses: 1. Mobile module storage. We have really focused on this as it is the safest and most effi cient way to move and store, and saves the customer time and money. Modules are mobile
Our services are premium and unique, so we storage units – unlike a wanted our branding storage shed (which is to refl ect this. We a slab of concrete with spent quite a few a thin tin roof over it) months developing a they are constructed to brand-new look and name, new website, new uniforms, new maintain a consistent temperature by allowing air to fl ow but excluding dust from entering. This signage and branding keeps things cool in on our trucks. summer and warm in winter, and your goods avoid mould, mildew and dampness. They are mobile too, we have a purpose built truck that transports the modules. We bring empty modules directly to your home, load your goods straight into the module, bolt it up and take it to our storage facility. It can then be re-delivered anytime, upon your request – no double handling! We have actually put a really great video together to explain it: https://youtu.be/pYuOZT_IvKw 2. New branding. We identifi ed an opportunity to set ourselves apart in our industry. Our services are premium and unique, so we wanted our branding to refl ect this.
We spent quite a few months developing a brand-new look and name, new website, new uniforms, new signage and branding on our trucks. Formerly ‘Coffs Harbour Relocations and Storage’, we are now ‘Vault Moving and Storage’. We worked with some great local businesses to bring it to life; Giant Media, One Printing and Signage, and Zevo Global. We are so proud of our new name, look and feel... we believe it really encapsulates who we are. A premium, safe, reliable and unique business. 3. Lastly... we have moved to a huge new warehouse! We outgrew our last premises quite quickly so when this new warehouse became available, we knew it was for us. The demand for storage has been huge, so this new warehouse means we can continue to offer storage solutions for customers, have a much bigger depot space for our trucks and a better retail/offi ce space to greet customers and sell packing supplies. New address is: 3/14 Wingara Drive, Coffs Harbour.
What makes Vault Moving and Storage different from other companies in the local area?
We are your one stop shop – and this really sets us apart. We can manage your entire move (and any storage that may be required, short or long term) from start to fi nish. Our mobile modules mean no double handling, so again, it is the safest and most effi cient way to move and store.
Having our own central warehouse also means there is a place for customers to come and see us, discuss their needs, grab anything they may need that is stored, pick up some packing supplies and generally have peace of mind that everything is secure (and monitored through all of our security systems).
What is the best advice you can give to a prospective customer?
One step at a time. Moving can seem overwhelming, but we can make the process as simple and hassle-free as possible. Everyone’s situation is unique, so we provide solutions for whatever those situations are. Give us a call, send us an email or pop in and see us and we can help get you started!
What are your plans for the future of Vault Moving and Storage?
We plan to continue serving our customers, helping them move from A to B in the most effi cient way possible and providing the best move and store solutions on the Coffs Coast.
How can we get in touch with you?
02 66500123 3/14 Wingara Drive, Coffs Harbour vaultmoving.com.au https://youtu.be/pYuOZT_IvKw
Vault Moving and Storage @vault_movingandstorage
JOB ON THE
GeorgiaRose APPRENTICE HAIRDRESSER
Georgia Rose is a third year apprentice at Outpost Hair in Bellingen who is fast tracking through her training with passion, dedication and excellence. DURING THE LOCKDOWN LAST YEAR SHE USED HER SPARE TIME TO PRACTICE EVERY DAY AND GET ALL HER TAFE WORK COMPLETE SO IT REALLY PUT HER AHEAD OF THE GAME. Not only is she a talented hairdresser in the making, her management and business skills are beyond her years, which is no surprise really with both her parents being savvy local business owners!
Have you always wanted to be a hairdresser? What was it that made you decide to start an apprenticeship?
I have always had a feel for hairdressing and loved doing and playing with hair. I did work experience and being in the salon and watching the seniors doing hair made me love it more and that made the decision easy that I wanted to be a hairdresser. So after doing work experience for a few weeks I decided I would love to do an apprenticeship at Outpost Hair!
What is one of your favorite things about your job?
One of my favourite things about being a hairdresser is making people feel good. Giving people good hairstyles and making them feel good about themselves also makes me feel good knowing that the client is happy.
Has there been anything about hairdressing that has surprised you or that you wouldn’t have expected before starting at the salon?
There is definitely a lot to learn in hairdressing. It has surprised me how many amazing colours you can do and make yourself. Learning all about the products is amazing, just knowing all about them and what they can do to help your hair is also great.
What do you find most challenging about hairdressing?
What I find challenging is being in COVID lockdown and not being able to treat my beautiful clients and do their hair! I miss cutting and colouring hair so much and can’t wait to get back into the salon.
What does a day on the job look like for you?
A day on the job is getting to the salon at 8:45am to get the salon clean and organised for the day to start at 9. Clients start rolling in at 9am and if I don’t have any clients booked in the morning I help the senior and master stylists (passing foils up, helping rinse colours and getting the clients’ hair prepared for their haircut). Throughout the day I will be doing clients’ hair and then the day flies by and it will be time to do the afternoon jobs and get the salon clean and ready for the next day.
For training days our boss Hanna lets us get clients into the salon who are happy to sit and let us train on them. At the moment I am up to men’s and ladies’ haircuts so I will get at least 4-5 clients in throughout the day. I will start with my consultation and Hanna will be there to listen too, then I will give the client a lovely blue oil ritual massage and a nice wash at the basin including a lovely head massage. I will take them back to the chair and I will then start my cut. Hanna will continuously come over and check how I am going and will also give me any tips about what I can do to make it easier
ONE OF MY for myself and to perfect my results.
FAVOURITE What extra roles have you taken on in THINGS ABOUT the salon that aren’t just part of your BEING A apprenticeship? HAIRDRESSER IS I also manage stock control at the salon MAKING PEOPLE and have recently taken on a lot of the social FEEL GOOD. media marketing. I really enjoy these roles as something a bit different but still a really important part of keeping the salon running smoothly. It has challenged me a bit learning all about how to make the most of our social media, but it can actually be quite fun.
What are some of your career goals heading into the future?
Some of my goals in hairdressing are to always continue to learn and be able to do all the fun colours and haircuts! To make clients happy and feel good about themselves. And just to be the best I can be at my job!
Thanks Georgia.
BARRY HOCKEY
ACCOUNTANTS
TAX TIP - DO YOU HAVE A VALID WILL?
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From a fi nancial and legal view, it is very important to have a valid will so that when you pass, your nancial and legal a airs can be dealt with in an e cient and tax-e ective way.
If you are a member of a self-managed super fund (SMSF), the legislation allows for a legal personal representative (LPR) to “step into their shoes” as trustee (or director) of the SMSF which can ensure the administration of the fund continues uninterrupted. In addition, the LPR can also assist with directing to whom the deceased’s death benefi ts are paid out tax- effectively.
You may not be aware that an LPR for these purposes means only the executor of the will OR the administrator of the estate if
the person did not leave a valid will. Where the deceased member left a valid will, their executor should be readily ascertainable. However, if the deceased did not have a will, then there will be no executor. You may not be aware that an LPR for these purposes means only the executor of the will OR the administrator of the estate if the person did not leave a valid will. Instead, their LPR will have to be the administrator of the estate, which can only be determined by the Supreme Court issuing “Letters of Administration”. Obviously, a member of an SMSF can therefore minimise disruption for their family by ensuring they have made a valid Will appointing an executor.
Coffs Coast
BUILDER t MONTH CAN AUSSIE BUILDING & CARPENTRY
Aussie Can
BUILDING & CARPENTRY
CanAussie Building & Carpentry specialise in New homes, Renovations, Extensions, Framing, Decks, Pergolas and Project Management. We had a chat with director, Dustin Wilhelm to find out more...
Hi Dustin, CanAussie Building
& Carpentry has had a busy year so far, can you tell us a bit about what you’ve been up to?
Yes, it’s been a great year, with the government incentives in full effect we have had a bumper year and aim to keep the ball rolling.We started the year with a cute little granny flat to help get our clients out of Melbourne lockdowns. Once they got cosy we started on their main dwelling.
Locking in multiple contracts, we hit the ground running and have now nearly completed the two custom homes with a third on the way.
What is the history behind CanAussie
Building & Carpentry?
In 2006 after finishing my carpentry trade in Canada, I became a journeyman, a traditional way for tradesmen to share their knowledge and pass it on, a way to learn new skills and techniques. So this is how I ended up here, extending my experience as a carpenter in beautiful Australia.
After 11 years of building high-end carpentry projects in the northern beaches area of Sydney, learning the Aussie ways andworking with beautiful Aussie hardwoods, I decided I had had enough of city life and decided to move the family here to Coffs. CanAussie was born, the rest is history...
Tell us about your team and their areas of
expertise?
I have been a one man band for the last 5 years, on average building one custom home a year. Always quality over quantity, only taking on a full-time apprentice and carpenter in the last year. We have a hands-on approach, actually building and fabricating or milling materials. We are not just installers of pre-fabricated goods. Custom builds create unique situations and we enjoy tackling each project with an open mind. All work is carried out in-house and by us, only contracting out specialist trades such as plumbers and electricians etc... This way we have complete control over specific details and can ensure the project finishes just the way we like it.
We have a small team really, recently built up in the last year. Our 2nd year apprentice
I have been a carpenter for 21 years now. On the tools and working in all aspects of the construction industry, from industrial mining Zane is a classic Coffs local, always keeping us laughing. Tommy is a strong young chippy sites, commercial with a great eye development, and and a hard working high-end multi-million background, who dollar residential. works alongside us as a strong and capable team of three. As I mentioned, before that it was just me and the odd labourer. Our team includes all our legendary local trades and suppliers who we use on each and every job. All of them are top notch and go the extra mile to ensure a smooth project on every job. I have been a carpenter for 21 years now. On the tools and working in all aspects of the construction industry, from industrial mining sites, commercial development, and high-end multi-million dollar residential. I have been lucky to be part of some great projects over the years, and am still yearning for the next challenge. >>>
What is the process when a client approaches you about a build or renovation?
First off we get to know the client and their needs and why they are choosing us, what we can do for them specifically that will help their dreams come true.
What part of the process do you most enjoy and why?
The whole thing really, building each project by hand, taking imagination into creation through design. Each project is work in motion, constantly changing and creating new challenges along the way. The best part is doing something different and out of the box. In the end, making the client’s dream possible.
What sorts of trends have you been seeing recently in home design?
We don’t follow trends, we set them... lol nah we build custom homes so each one is very unique to itself. Lots of hardwood and metals are being used these days as the BAL ratings have defined these materials to be used. Clean lines and exposed structural elements are always fun.
You work alongside many other trades and suppliers here on the Coffs Coast and seem to have a great working relationship with many of them, why is this important to you?
Each of the trades we use, we use on every job. This way we all know what needs to happen and can all work together. We are one big family now! Each of the trades we use, many of whom are supporting us in this month’s Focus edition, and you know who you are!You are invaluable to our success and we are stoked to have each of you with us for these past 5 years. Legends!
What are some common challenges you have to face as a building company?
Keeping up with demand these days, and material supplies have been an issue as of late.
Each project is work in motion, constantly Let’s hope things don’t changing and come to a halt any time creating new soon, at least wait until challenges along the Xmas break! way. e best part is What advice would doing something you give to people di erent and out of considering building or the box. renovating? It all comes down to the relationship you have with your builder. Personal service goes a long way. Trust is key to an enjoyable building process.
What can people expect from a CanAussie Building & Carpentry home?
The best quality materials available and highest degree of craftsmanship one can ask for.We are passionate about what we do, building is all we have ever done.
Tell us about some new, exciting projects you are working on now and in the future?
Currently, we have a rammed earth build in Karangi which has been a great adventure.Very unique and enjoyable, labour
intensive but worth all the effort. This project will be award winning, mark my words! I just finished a house in Bello and started a granny flat in Sawtell, and have a few renovations in the works and plenty more coming in. Next year will be just as busy I’m sure.
What are the
standout features or the benefits of working with CanAussie Building & Carpentry?
A lifetime in the building industry means we are experienced and passionate. We don’t lock you in or specify suppliers or providers or finishes. We work with the client’s requirements/preferences and budgets to tailor a scope of works that will achieve the best results for the best price.
How important is sustainability when designing a new home?
KEY!!! Creating a sound and economic building envelope will ensure a lifetime investment of returns and comfort. Buildings need upkeep, which will cost money in the long run. Plan ahead. Function over fashion.
What do you enjoy most about living on the Coffs Coast?
All of it. Coffs is the best place in Australia and we are so happy to call Coffs home. The community, the beaches, the mountains, the lifestyle, what’s not to love!
How can we get in touch?
Give me a call on 0413 055 599 or email me dustin@canaussiebuilding.com
Homes i
We cha ed to Tamzin Pike from Hibbard Homes to FIND OUT WHY THEY ARE A STAND OUT BUILDER in our community.
What services do you
provide?
Hibbard Homes builds and sells brand new homes. The homes are absolutely complete with nothing left to do except turn the key and move straight in. Our homes can be purchased in two ways: at the end of the build when it’s complete; or before it has started in a two-part payment system. It’s the same high-quality product no matter which way you decide to buy, however the way in which you purchase can have advantages and disadvantages depending on your fi nancial situation.
We also provide the service of helping people purchase their home. Having built and sold over 6,000 homes across regional NSW, we’ve got the process down pat.
What are the stand out features or the benefi ts of building with Hibbards?
Your own brand-new home in the easiest and most effi cient way possible. Anyone that has ever contracted a builder for themselves has experienced some terrible events that affect them fi nancially (with unexpected extras), emotionally (with relationship stress), and incomplete work or unfi xed damage, extended timelines, and unfulfi lled expectations that certain things are just included but in fact are not. Many couples and families endeavour to build their dream home, full of excitement – only to be met with so many challenges that are diffi cult to work through. The process with Hibbard Homes eliminates all of this.
An added benefi t of coming through one of our homebuying programs is that you get to purchase a home before it hits the market. Chances are you’ll be settled in and enjoying your brand-new home before the neighbouring construction sites have even fi nished choosing their colours and door handles.
Our after-sales Service Department is also a major benefi t when purchasing a Hibbard Home.
ARLO Timber Wall Hung Vanity With Matte White Drawer
900mm (ARL900T) RRP $690 1200mm (ARL1200T) RRP $840 1500mm (ARL1500T) RRP $1050 Vanity Tops Sold Separately
NOW $480 NOW $670 NOW $840
CHIARA Round LED Mirror w/ Matte Black Frame
800x800mm (MVL800FR-MB)
RRP $569 NOW $399
CHIARA Round Mirror w/ Matte Black Frame
800x800mm (MV800FR-MB)
RRP $469 NOW $330
MELDON Rimless Wall Faced Toilet Suite
WELS 4 Star, 4.5L/full, 3L/half, 3.4L/avg flush (6066-W) RRP $449 NOW $249
Prices valid only while current stock lasts. ZANE LED Mirror w/ Matte Black Frame
500x900mm (MVL500X900-MB)
RRP $529 NOW $370
ZANE Mirror w/ Matte Black Frame
500x900mm (MV500X900-MB)
RRP $429 NOW $299 MARCOOLA Bench Mount Basin
410x410x150mm Gloss White (MC115-W) RRP $129 NOW $89
