August 2024
In this issue:
ISG’s John Carpenter calls on the FM industry to support the 2027 Invictus Games
Pareto on the changing face of Health and Safety in FM
Keynetics talks about carbon neutral strategies in security and facilities management
At Pioneer FM we provide cleaning, security, reception, waste and grounds maintenance services you can rely on. We work with our partners to create comfortable, enjoyable and secure workplaces.
That’s the Pioneer FM way.
Over the last few weeks I’ve really enjoyed getting to know some of our partners and readers and hearing about the issues that are affecting the FM industry at the moment. I look forward to getting to know more of you over the coming weeks and months.
Just some of the issues we cover in this issue includes Health and Safety within FM, and maintenance. Matthew Montague, Health and Safety Manager for Pareto FM talks exclusively to us about his role, how H&S has changed over the years, and the challenges of managing H&S in a large FM company such as Pareto.
With regards to maintenance, we also have an interesting insight from Steve McGregor, Group Managing Director at DMA Group on super prime maintenance for super prime properties.
In addition, we have an exclusive interview with John Carpenter, ISG Live strategic partnerships lead, whose company supported Birmingham’s winning bid to host the Invictus Games 2027. Here he tells us about how it felt to win, what preparations are underway for the Games and how he’s now calling on the FM industry for commercial support.
We are also delighted to bring you a special 16-page supplement from our sponsors, PTSG, giving you an in-depth insight into their team, services and values.
I hope you enjoy this edition of FM Director and look forward to bringing you more news and insights next month!
Thank you,
Claire Middleton
claire.middleton@businessdailygroup.co.uk
The Changing Face of Health and Safety in FM
Health and Safety is huge within the FM industry. The number of H&S issues to take into consideration in this sector are almost too vast to count. From fire safety to first aid, and from hi-vis wear to hand sanitiser – the list of responsibilities of a Health and Safety professional within FM is endless
Managing Editor
Claire Middleton
Technology, Service and Growth
Premier Technical Services Group Ltd (PTSG) is a multinational, multidisciplinary building compliance business specialising in access and safety, electrical services, façade maintenance and cleaning, fire solutions and water treatment
How much do employers understand the health and wellbeing needs of their employees?
Recent research by Towergate Health & Protection shows that the majority (58%) of employers do not have a good understanding of employees’ health and wellbeing needs
The Changing Face of Health and Safety in FM
The challenges of providing super prime maintenance for super prime properties
From a battersea startup to revenues topping £25 million: the 20-year journey of aspect
Strengthening airport security: The imperative role of standards and certifications
The Cleaning Company with a Conscience: How The Clean Space are helping local communities
Maintenance and Cleaning Priorities Before the Onset of Autumn
People, Technology, Service and Growth
Making a splash
The Power of partnership
Resolving the EV Charge Point Helpline Headache!
Birmingham celebrates Invictus Games win and calls on FM industry for support
How much do employers understand the health and wellbeing needs of their employees?
YorPower provides emergency service for healthcare provider
Health and Safety is huge within the FM industry. The number of H&S issues to take into consideration in this sector are almost too vast to count. From fire safety to first aid, and from hi-vis wear to hand sanitiser – the list of responsibilities of a Health and Safety professional within FM is endless
Here, we speak to Matthew Montague, Health and Safety Manager at Pareto FM. He tells us all about the growth of Health and Safety within FM, the challenges of his work and how the sector will evolve over the next few years.
Matthew is one of two dedicated health and safety advisors for Pareto FM, who are further supported by a wider network of people trained in NEBOSH (The National Examination Board in Occupational Safety and Health). Together they are responsible for all the Health and Safety issues for both Pareto and their clients.
Having been in his current role for a year and a half, Matthew has worked in Health and Safety for the last 12 years, having gotten a taste for the industry from his dad, who also worked in H&S.
He explained: “I’d been working with cars – that’s all I’d ever wanted to do - but then one day my dad suggested I go and work with him for a week to see how I got on. I loved it! I took to it straight away and knew there and then that I wanted to make a career out of it.”
“I love my job,” Matthew added. “It’s very rewarding and no two days are the same.
“There’s so much to consider when it comes to Health and Safety, and very often it’s things that the client hasn’t even thought about.
“For example, if we’re refurbishing an external staircase, you must make sure you’ve told all the tenants that the staircase will be closed for a while.
There’s so much to consider when it comes to Health and Safety, and very often it’s things that the client hasn’t even thought about
“You also need to consider whether you’re putting plastic sheeting around any scaffolding, and whether or not you’ve considered the wind loading effect.
“Our job is to make sure that there is a proper and full design and that the business is educated enough to know which questions should be asked in terms of H&S.”
Matthew added: “There are a lot of risks that we need to control. That’s where we as a department get fully involved because it’s just that next step of thinking in terms of what happens in certain cases.
“For example, I’ll consider that although the weather is lovely now in the summer, what happens when it comes to winter and someone’s using that staircase in icy weather wearing high heels?
There are a lot of risks that we need to control
“Have we made sure that the tiles we’re laying on those staircases are compliant to everything that we need to in terms of what the building regulations state?
“Because ultimately, if someone slips and falls, we’re liable because we haven’t done our job properly. That’s the level of detail we’re looking at.”
Are businesses more accepting of Health and Safety now?
Health and Safety has, in the past, received a somewhat unfair reputation. It wasn’t rare to read about ridiculous things in the press followed by the words, ‘it’s health and safety gone mad’. But has that changed? Are businesses more accepting of Health and Safety regulations now?
“A lot of our clients are very health and safety orientated, which is great. It makes it easy to work with them when they understand that we must do what we do,” Matthew explained.
“It’s our job to highlight what needs to be done, and to explain why. As long as we set out clear boundaries, tell the clients the reasons behind everything and cost it correctly, they are very prohealth and safety and there are no issues.”
Keeping on top of Health and Safety in an FM company like Pareto obviously has its challenges, with so many different plates needing to be juggled at once. So just how does Matthew do it?
“It’s definitely an exciting role,” he said. “The nice thing about Pareto is that we’re small enough to care, but big enough to cope.
“When we recruit new staff, we go through a rigorous process of inducting our employees into the company, making sure they’re right for us and ensuring they know all about health and safety right from the word go.
“I’ve just recently rewritten our induction presentation and used 40 slides to cover Health and Safety; previously there were five or six!
“So, it’s now a very rigorous process which helps us keep on top of H&S issues. It’s ingrained in all our staff across the company, with everyone looking at safety all the time.”
A simple, yet effective feature of Pareto’s induction process in relation to Health and Safety is the issuing of health and safety reporting cards.
Matthew explained: “Every new employee is given one of these cards which contains information on how to report accidents and incidents, near misses and observations.
“It also carries a message from the CEO that nothing is so important that we can’t take the time to do it safely.
A lot of our clients are very health and safety orientated, which is great
“We go through everything on these cards as part of the induction process, ensuring that we convey to our employees the message that if ever they don’t feel capable of carrying out a task, be it through a lack of training, lack of equipment, lack of information or instruction, then they have the absolute right and backing from the Health and Safety Department to stop that job immediately.”
The evolution of Health and Safety
Health and Safety is a fast-paced and ever-changing field. Matthew explained that it’s changed considerably over the years he’s been in it.
He said: “Every time I go to a Health and Safety expos I can see it changing. For example, the amount of tools and equipment out there now, and the level of safety we go into is crazy compared to what we used to do.”
And within the FM industry specifically? “I think Health and Safety is definitely at the forefront of the FM sector now,” Matthew said.
“Everyone is getting to the right level of knowledge in terms of what they need.
“For example, when we go for tenders, when the health and safety questions are asked, everyone has their response ready to go because it is just an absolute standard now.”
The future of Health and Safety
And what do the next 5-10 years hold in store for the Health and Safety world? “For Pareto, I’d like to get to a point where my phone never rings,”
Matthew said. “That will mean that we’ve given all our employees absolutely everything they need to monitor and manage Health and Safety for themselves.
“I want to completely remove the fear that’s sometimes associated with H&S; you say the words ‘risk assessment’ and everyone panics. But there’s no need. We carry out risk assessments in our lives every day – every time you hop in the car or cross a road –it’s just a part of life. And that’s what it should be like at work as well.”
For more information about Pareto FM, please visit paretofm.com
I think Health and Safety is definitely at the forefront of the FM sector
Super prime properties in the UK represent the pinnacle of the luxury real estate market, typically valued at £10 million or more. These properties are often located in prestigious areas of central London, particularly Mayfair, Chelsea and Knightsbridge
In recent years, super prime properties have attracted ultra-high-net-worth individuals (UHNWIs), seeking both status and a secure investment, often from affluent regions like North America, Asia, and The Middle East. As a result, super prime properties continue to command high prices, with some landmark deals exceeding £150 million. Steve McGregor, group managing director, DMA Group tells us more.
As the market demands high-calibre properties, the maintenance of them must also be of high quality. FM and building maintenance teams are expected to pull out all the stops to ensure these buildings run seamlessly, all while meeting safety and compliance regulations.
Often serviced by luxury facilities, the make-up of super prime properties is complex, where spas, restaurants, bars, swimming pools, gyms, and members’ lounges are commonplace. Properties with contemporary architecture also face specific challenges due to irregular shapes, specialised materials, and bespoke system integration.
A building’s design may impede the planned maintenance activity or make repairs more difficult; a situation at odds with a customerbase that expects nothing less than perfection. Noise, downtime, unsightly works, and facilities out of action will not be tolerated by discerning super-prime customers.
Planning maintenance in this environment should centre around creating schedules that are the least disruptive. For example, properties with international owners may have periods where their properties are unoccupied. This would be an ideal time to conduct routine maintenance. Occupiers who are celebrities or leading businesspeople are also likely to have commitments that leave a residency empty for a period of time.
Equipment may aid in reducing the impact on owners and the image of the building. Scaffolding can be avoided by employing cherry pickers, rope access, or even drones for hard-to-reach areas.
Super prime properties are more likely to have larger teams working for them. As a result, communication must be optimal between everyone involved. Collaboration breakdown occurs when different parties don’t provide each other with sufficient access, or don’t communicate complete information.
Maintenance specialists need to understand the expected standards, service levels, frequency of works, and required tasks. An assessment of what is installed in a building and any plans for additional upgrades, will help works to be planned and costed appropriately. An inventory list (also known as an asset register) that fails to contain correct or complete results will cause delays, unsatisfactory outcomes, and the potential for pre-defined budgets to be exceeded.
Property owners, particularly UHNWI’s, may not fully appreciate the importance of effective maintenance strategies. Their desire for excellence and sometimes privacy and security (particularly celebrities) can hinder maintenance professionals from performing essential preventative tasks, some of which are necessary to meet legal requirements.
As a result, maintenance is often deferred until after issues have arisen, leading to a situation where multiple faults can develop.
These overlapping issues can obscure the root causes, making it difficult for them to be addressed effectively on the first attempt, ultimately resulting in increased costs, delays and owner frustration.
The harsh reality is despite the size and splendour, these are people’s homes. Emotions can run high when things don’t go to plan, whatever the reason might be.
To communicate effectiveness, maintenance teams should point out that the upkeep of a building protects its value. Preventative, proactive maintenance can save money in the long run by avoiding major issues.
Technology plays a crucial role in maintaining super prime properties, enhancing efficiency, reducing disruption, and ensuring the highest standards of upkeep. Building Management Systems (BMS) monitor and control various aspects of the property, such as heating, ventilation, air conditioning (HVAC), lighting, and security.
Maintenance specialists need to understand the expected standards, service levels frequency of works, and required tasks
Equally, the very best in home entertainment systems, including home cinemas and the very best kitchen and hospitality equipment, means technology is embedded throughout theses residences.
Some maintenance companies have developed their own digital service management platforms to provide automation and make their own workflows more efficient. This will help with unobtrusive maintenance practices that ensure a building runs as it should, minimising the impact on residents as far as practical.
A building’s design may impede the planned maintenance activity or make repairs more difficult
Our service management platform, BiO®, tracks and manages all parts of the maintenance service, including our own staff and service partners, helping to identify when works can be carried out in the least disruptive fashion. Providing live operational status and performance data through our BiO® platform to every stakeholder is transformational.
This approach also leads to high levels of ‘right first time’ repairs and maintenance, ensuring engineers turn up to their site with the appropriate tools and qualifications.
By selecting an experienced, integrated maintenance provider, owners and occupiers of super prime buildings can be assured of a responsive, high-quality service. They will also benefit from access to skilled resources and the ability to leverage technology that simplifies and streamlines maintenance, while ensuring complete transparency. This approach not only saves time but also reduces the need to coordinate with multiple contractors.
Establishing early collaboration among all stakeholders is crucial in this marketplace. Where the figures run into the hundreds of millions, everyone needs to be on the same page to create a seamless experience for some of the world’s most discerning customers.
As a Supporter Member, you not only align with SSIP but champion the highest standards in health and safety within your industry. Supporter membership is completely free and demonstrates your organisation’s commitment to ensuring a safer working environment for all.
Shape the future of procurement by offering sector specific guidance.
Free attendance to Full Forum Meetings and other SSIP events.
Full access to the SSIP portal, gaining access to further detail.
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Cornwall Council uses the SSIP Portal to assist us, not only as part of our own Procurement process, but also in support of external clients, such as schools, who wish to employ suitably competent contractors. The Portal has also proved beneficial during an audit of contractors and recent incident investigations undertaken by the Council.
Founded in 2004 by former investment Banker, Will Davies, and his business partner Nick Bizley, Aspect is widely recognised as a leading property care and maintenance firm for London and the home counties. Here, CEO of Aspect, Davies reflects on the digital transformation, strategic innovation and unwavering people-centric focus that has enabled the firm to thrive in the FM sector
The idea to provide a higher level of service within what is traditionally an underserved market first emerged when myself and Nick Bizley, who worked in a small maintenance firm at the time, sat down to discuss a brand-new business prospect, Aspect.
Quickly identifying a gap in the market, we set out to fill it – with the business starting life as a modest two-man operation, with two rented computers, in a shed in a Battersea business park.
Fast forward 20 years, and we now stand as London’s leading maintenance provider with a team of over 200 highly reputable skilled tradespeople, possibly most recognisable by our signature yellow and blue vans.
When we first set out, many thought that our promise of delivering a service where professionals are on-site within two hours, for 90% of all bookings, was either overly ambitious or wildly naive.
However, Nick and I benefited from each other’s experience, bringing complementary skills to the table. Together, with the help of our professionals, we turned that bold promise into a reality and built Aspect into what it is today.
The early days were all about being hands-on, involving a steep learning curve as we familiarised ourselves with the industry and the needs of the customers, all the while building a team that shared the same enthusiasm. There were no shortcuts. We had to earn our reputation through relentless dedication to quality service.
Our ascent to becoming London’s leading maintenance company didn’t happen overnight. It was far from instantaneous – it was a strategic journey.
To meet the mass-scale of demand for a quick and quality maintenance service, we invested heavily in digital technologies relatively early on.
Most notably, the integration of our AI-assisted in-house digital job management system, Chumley, has become a central component of the company’s tech platform.
Using custom-developed, state-of-the-art job management software, our end-to-end digital solution is redefining the property maintenance industry – enhancing customer experience through omnichannel client communication, efficient job scheduling and delivery.
Technical investments such as these have set us apart in an industry that is often slow to adopt innovation. Digital automation has freed up unrivalled amounts of time for our hard-working professionals, enabling them to focus more on delivering quality customer service that keeps clients coming back.
Our promise was to provide an exceptional and prompt service to London and through continual investments in technology and our people
With this, a pivotal element of our growth strategy has always been a keen focus on people. We firmly believe that our team is our greatest asset, and as such we’ve invested heavily in training, development and cultivating a work culture that promotes growth and accountability. This people-focused approach has inevitably been instrumental in our success.
Reflecting on Aspect’s journey, it’s clear that adaptability and investment have been key.
Digital automation has freed up unrivalled amounts of time for our hard-working professionals
In an industry subject to evolving technologies, shifting customer expectations and macroeconomic fluctuations, FM businesses must be agile. The ability to pivot and adjust strategies in response to challenges, while also adhering to core promises and values, is crucial.
Our promise was to provide an exceptional and prompt service to London and through continual investments in technology and our people, we have upheld this commitment.
When Aspect grew to the point of being able to provide emergency maintenance service attendance anywhere in Greater London in under an hour, we really knew we were making tracks. But, to now have the mass of tradespeople to be able to offer these quick responses across the whole of the South East of England, we know we’re able to deliver the exact level of care and services our customers deserve in their time of need.
Aspect’s journey from a small start-up to a leading maintenance provider, exceeding revenues of £30 million, underscores the importance of vision, strategic investment, and a relentless focus on quality service.
As we look to the future, with plans to double our market share in coming years, we remain committed to the principles, ensuring we meet and exceed the expectations of our customers.
In today’s interconnected world, the importance of airport security cannot be overstated. Airports are not just for travellers; they’re critical hubs facilitating global travel and commerce, making them prime targets for various security threats including trespassing, protests, and terrorism
Ensuring the safety and security of these facilities is paramount. Appropriate security fencing is essential in the long-term protection of airports. One of the most effective ways to bolster airport security is by implementing robust security standards, such as the LPS 1175 standard or NPSA certification. Peter Jackson, Managing Director of Jacksons Fencing tells us all about it.
LPS 1175 (Loss Prevention Standard) is issued by the LPCB (Loss Prevention Certification Board), part of BRE Global. This standard focuses on the physical security of buildings and facilities, particularly in deterring and delaying unauthorised access via forced entry. It sets rigorous criteria for the design, performance, and installation of security products, including doors, windows, barriers, and enclosures.
LPS 1175 certification is divided into various security ratings, with 48 possible combinations ranging from A1 to H20, including the previous SR1 to SR8. Each classification indicates the level of resistance a product provides against different types of forced entry attempts. These ratings are determined through rigorous testing, simulating real-world attack methods and tools. For airports, this means having security measures that can withstand both opportunistic and determined attacks.
The need for enhanced airport security
Airports are attractive targets for a range of threats, from terrorism and smuggling to vandalism and theft. The vast number of people passing through airports daily, combined with high-value assets and critical infrastructure, necessitates a multifaceted approach to security. Traditional security measures, such as surveillance cameras, access control systems, and security personnel, are essential, but not sufficient on their own.
In light of the recent airport breaches, serious concerns have been raised about the robustness of high-security protocols, particularly around the physical security measures in place to protect critical infrastructure. Ensuring that key entry points, perimeters, and critical areas are fortified against forced entry can significantly reduce vulnerabilities. This is where LPS 1175 and NPSA certification become invaluable, providing a benchmark for the effectiveness of physical security solutions.
Benefits of LPS 1175 and NPSA certification for airports
1. Enhanced protection against intrusion:
Tested and certified products offer a proven level of resistance against forced entry. For airports, this means that critical areas such as control rooms, fuel stores, baggage handling areas, and secure perimeters are better protected against unauthorised access. The certification ensures that these areas can withstand attempts to breach them using tools and methods typical of criminal activity.
2. Deterrence factor:
The visible presence of certified security measures can act as a significant deterrent to potential intruders. Knowing that an airport is equipped with high-security barriers, doors, and windows can discourage attempts at forced entry, reducing the likelihood of security incidents.
3. Compliance and assurance:
Certification assures that security products meet rigorous standards. For airport operators, this means compliance with best practices and regulatory requirements. It also facilitates smoother security audits and inspections, as the certification is recognised and respected within the industry.
4. Comprehensive security strategy:
Integrating tested and certified products into an airport’s security infrastructure contributes to a holistic security strategy. These products work in tandem with electronic security systems, surveillance, and personnel to create multiple layers of defence. This layered approach enhances overall security and resilience against threats.
5. Adaptability and scalability: LPS 1175 and NPSA certifications cover a wide range of security products, allowing airports to select solutions that best fit their specific needs and threat profiles. Whether upgrading existing infrastructure or constructing new facilities, approved products can be tailored to provide the necessary level of security without compromising operational efficiency.
Given the evolving threat landscape, airports must adopt robust security measures. Integrating LPS 1175 and NPSA-certified solutions can provide a higher level of security, ensuring that perimeter defences are capable of resisting attempts similar to recent protests. This is not just about preventing disruptions but also about safeguarding the safety of passengers, staff, and the broader community.
These are certifications that define the requirements and testing procedures for the resistance of physical security products against unauthorised access. Products that meet the requirements have been rigorously tested to withstand attacks using a wide range of tools, from simple hand tools to sophisticated power tools. Implementing tested and certified barriers and fencing systems at airports can significantly enhance their ability to deter and withstand breaches.
Strengthening airport security is a complex and ongoing process that requires a multifaceted approach. Certifications play a vital role in this effort by providing a benchmark for physical security products that are resistant to forced entry. By incorporating LPS 1175-certified and NPSA-approved solutions, airports can enhance their protection against various threats, deter potential intruders, ensure compliance with security standards, and contribute to a comprehensive security strategy.
While the implementation of these measures requires investment and careful planning, the benefits of enhanced security and resilience make it a worthwhile endeavour. In an age where security threats are ever-evolving, LPS 1175 and NPSA certifications represent a critical component in safeguarding our airports and ensuring the safety of travellers worldwide.
By Wesley Smith, Sales & Marketing Director at The Clean Space
In a time where environmental, social, and governance (ESG) factors are rapidly moving up the corporate agenda, organisations must understand how they can help their local communities.
Not just as a tick box exercise, but to actually be a force for good in the places they work and live.
The Clean Space has a clear mission to become the best, most successful cleaning company in the UK through a focus on making the world a better place for our customers, our people, and our environment.
We want to make the spaces in which we live, work and learn, better, more enjoyable and safer, and as such we’ve embarked on a new ESG drive with a clear focus on helping our communities.
Early in 2024 we appointed an internal committee to engage in community outreach programs, partnering with local organisations and charities to contribute to social welfare initiatives.
The team are responsible for gathering resources and involving people across the business to support their chosen projects with the aim of making a tangible difference in the lives of those around them.
In this quarter the committee have chosen to support The Trussell Trust, a network of food banks across the UK who provide emergency support to people facing hardship; The L&Q Social Initiative who are creating positive, lasting change for their residents; and Ronald McDonald House Charities who provide free accommodation to the families of children staying in hospital.
The Trussell Trust are striving to end hunger in the UK and our committee are donating essential food items to support those facing food insecurity.
They are focusing their support on the Southwark food bank, which remains one of the hardest-hit boroughs from the recent recession and is one of the areas that we work in.
L&Q Living care for the most vulnerable people living across a range of properties, tenures and communities across London, the South East and North West of England.
They support people with mental health illnesses, people with learning disabilities, and older and young people. The Clean Space committee decided to support the L&Q Social Initiative because they felt it would have a direct impact on people within the communities that we work and live.
The team have arranged the removal of tyres, mattresses and a litter pick at Beacon House in Kensington.
Beacon House supports 16 single homeless young people from 1625 years of age with varying support.
The committee also arranged a litter pick at KHM and provided a deep clean for all external areas at Cray House, one of L&Q’s corporate offices in Sidcup; and a refresh of the roof terrace at West Ham Lane, their Head Office in Stratford.
Ronald McDonald House Charities provide accommodation for families to stay close to their child whilst they are in hospital.
The Clean Space are undertaking a deep clean for Camberwell House at King’s College Hospital London which is equipped with 24 bedrooms, communal areas and a children’s play area.
The team will carry out a deep clean of their bathroom and toilet facilities, their kitchen and dining area and high-pressure cleaning of external areas.
Our commitment to the new Living Wage Rate Ethics and empathy have been at our core since we started. We don’t just believe in helping our local communities, this ethos goes deeper for us, and it includes providing a better future for our employees.
In line with this commitment, we’ve actively supported the Living Wage Foundation and its initiatives since 2015 and our Founder and CEO, Charlie Mowat, sits on the Living Wage Recognised Service Provider Leadership Group (RSPLG). His dedication to helping more employees receive the real living wage is a cornerstone of our approach to staff wellbeing and respect.
Over the past year we’ve added 272 new clients who are committed to paying their cleaners the living wage rate. By paying a fair wage, we’re setting a positive example for the broader cleaning industry, helping to raise the standard of living not only for our team, but for cleaning workers across the UK.
By prioritising local hiring practices, we not only support the local economy but also strengthen our community ties. This approach ensures that employees are familiar with the areas they serve, fostering a sense of ownership and pride in their work.
The Clean Space has made significant strides in fostering positive social impacts within local communities and we’re very proud of our team for driving these projects forward.
We’re committed to advancing our ESG agenda, expanding our positive impact on the communities we live and work in and will continue to lead by example within the commercial cleaning sector, advocating for industry-wide adoption of responsible practices.
We want to make the spaces in which we live, work and learn, better, more enjoyable and safer
As Autumn beckons, it is the natural time of year to start looking at outdoor maintenance and care
Last Winter was one of the wettest on records and Summer seemed to continue that theme. This may mean many people have held off cleaning and maintenance but exterior cleaning is a year-round task. It’s just as important in the winter months even if the darker evenings make it more difficult for cleaning teams to operate safely.
While premises users are not congregating in the outdoors so much, the wetter, colder conditions can mean more dirt quite soon after cleaning, with more mud and fallen leaves making their way onto pavements and pathways.
The season where exterior cleaning is done less, is often the time when the most accidents can happen, and the most muck and mulch can build up.
Here, Martin Beaumont, Director at Monty Miracle, tells at how maintenance and planning need to be a part of every cleaning routine.
Safety first
Steps can become slippery with leaves and algae, which can build up in wetter weather.
We’ve had a series of milder but wet winters here in the UK and while that can feel like a treat from a temperature point of view, it can prove a headache as the humidity provides a breeding ground for moss, algae and blackspots, and without the below zero temperatures, there is less frost to kill this organic growth off naturally. In addition, if these are allowed to build up they can cause cracks, which can become trip hazards.
Kerb appeal
Paths get muddy and entrances in general look unappealing as Autumn moves in. Premises will still be seen by colleagues, clients and customers, so the facilities need to look good, while surfaces need to be protected from leaves, mud and organic growth. The cleaning needs to be tackled now.
Aggressive jet washing might seem appealing thanks to its immediate visual effect, but it can take the top layer off stone, and it can splinter wood, leaving these areas vulnerable to the elements.
It can also blast away jointing between stones and doesn’t deep clean the organic growth, instead just pushing the roots deeper, so it comes back year on year, meaning it needs to be done more frequently - using more effort, creating a thankless task.
Wooden decking, fencing and furniture also need to be considered; they can get particularly slippery and unsightly if organic growth is allowed to build up.
Depending on their age, they may have been impacted by all the wet weather – so again, a gentler cleaning approach is needed so as not to split or splinter the wood.
This is not just about cleaning, it’s also all about maintenance and protection. By prepping the surfaces correctly now, they will last a lot longer through Autumn and winter and be easier to bring back to life next year.
People will be grabbing time in the sun while they can during the early Autumn months before Winter arrives, so people need to be looking into products that will clean landscaped areas as quickly as possible.
With less daylight hours, this is even more of a challenge. Facilities Managers have a lot of different things to juggle but cornering off huge sections of offices, car parks or gardens to give a deep clean is not terribly practical. If there are larger premises to consider, work in smaller sections and get the most visual and used areas done now.
Depending on the approach, exterior cleaning can mean disruption - larger spaces to block off, more noise, larger kit and therefore more manpower. This is far from ideal if you are managing a facility that requires a quiet atmosphere and needs the job doing more efficiently.
Hospitals, libraries, educational establishments and a lot of workplaces are not always receptive to distracting and noisy equipment, and require access at all times, so it’s better to consider soft-washing, which can be applied and quickly rinsed with no hassle.
Exterior surfaces need to be safe – clean from slippery mud and leaves that could cause accidents. Clearing debris away is vital. But surfaces also need to be protected in advance of the dampest, coldest months of the year.
Pressure washing stone, cement and wooden surfaces can erode or damage them and pointing, gravel and sealants can suffer under the high pressure of the spray. This can lead to hollow areas that are prone to letting in water which can then freeze, or result in more vulnerable or porous surfaces, leading to cracks which could develop into larger issues over time. A soft wash is a much gentler approach and one which offers protection against the elements in the coldest months of the year.
Black spot, algae, lichen and other organic stains build up on most external hard surfaces over the Summer and Autumn months – and into Winter if mild – but by using the right kind of product and equipment, followed by the right type of sealant, cleaning teams will be leaving the areas looking better, helping them resist more of these building up again quickly, eliminating the growth of organic stains on a range of surfaces, from wood to concrete, tarmac to stone.
There’s still time to get smaller exterior cleaning tasks done before the Autumn weather arrives. Facilities Managers should plan ahead for the larger ones so that surfaces are smart and safe all year round.
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Certified to ISO 17081:2014 (Hydrogen Permeation)
Premier Technical Services Group Ltd (PTSG) is a multinational, multidisciplinary building compliance business specialising in access and safety, electrical services, façade maintenance and cleaning, fire solutions and water treatment
“It is my pleasure to welcome you to Premier Technical Services Group, or PTSG as we are more commonly known. I’m Nikhil Varty, PTSG’s CEO.
We are a multinational, multidisciplinary building compliance business. We specialise in access and safety, electrical services, façade maintenance and cleaning, fire solutions and water treatment.
With over 170 building-critical compliance and maintenance services in our portfolio, we have a reputation for providing the best knowledge, best know-how and best solutions in the sectors we serve. It is our highly trained and immensely skilled people who set us apart. Operating UK-wide and overseas, we are always wherever our customers need us…whenever they need us.
Our commitment to the highest possible standards in safety and compliance is unwavering. It can’t be anything less. We pride ourselves on delivering exceptional service in everything we do. We protect our customers’ assets, safeguarding building users and ensuring the safety of the general public. The world is a safer and better place because of the work our 3,000 people deliver every single day of the year.
One of our key advantages is the PTSG Total Cost of Ownership model. This approach allows us to significantly enhance the lifecycle value of our customers’ assets saving them money in the longer term. By offering more than 170 services, we continuously invest in additional or new activities that are important to our customers, ensuring we always meet and exceed their needs.
Our success is built on four vital pillars: People, Technology, Service, and Growth. These strategic pillars guide us to always be the best we can be. It is these priorities that help make sure we are always a great place to work, so we can consistently be a great place to do business with.
To all of my colleagues, our valued customers, our supply chain partners and all other PTSG stakeholders, I want to extend my heartfelt thanks. Your role in our ongoing journey is invaluable. We truly appreciate your contributions in helping us to be recognised as best in class across the great many sectors we serve.
We look forward to working with you. Together, we will continue to achieve great things. In the meantime, I hope you enjoy learning more about our business over the next several pages.”
PTSG has always worked collaboratively, forming an extension of its customers’ teams in order to achieve best-in-market quality. In its commitment to being the best, the Group has created five independent business divisions from which its 3,000 specialists serve over 30,000 customers throughout the UK and overseas.
Headquartered in Castleford, West Yorkshire, PTSG has an extensive network of offices and depots nationwide, ensuring that its services can be delivered to customers whenever and wherever they want or need them.
This enables its experts to be mobilised to any site, regardless of the location. Whether it’s an emergency call for the dismantling of a damaged chimney, as demonstrated in the chemical plant in Glasgow where PTSG provided a solution in a matter of urgency, or a 40-year contract to offer multiple specialist services, as seen with Newcastle Council through first-tier contractor Engie, PTSG is ideally positioned to address such demands. PTSG aims to be the best in all endeavours, setting the standard for quality, safety and compliance for the specialist building services its teams deliver 24 hours a day, seven days a week all year round.
A short history – an incredible journey PTSG was founded in 2007 to fulfil an industry need for a single provider of multiple specialist services to the construction and FM sectors.
Since then, it has experienced exponential growth and is now known as the UK’s leading expert in: Access & Safety, Electrical Services, Building Access Specialists, Fire Solutions and Water Treatment. This has been achieved through a combination of organic growth and the strategic acquisition of businesses that add greater scope and value to its services.
The capability of delivering a full range of services from ‘under one roof’ has positioned PTSG as offering something extra compared to its single-service competitors.
Although many contracts start with a single specialist service or product, PTSG can often identify additional services that are either crucial for the safe operation of a building or could provide additional benefits. Moreover, these additional services come at a lower cost than hiring multiple companies for each specialised service.
Above all else, PTSG aims to deliver outstanding customer service. For the past few years, the Group’s contract renewal rate has been around 90 per cent, speaking of the satisfaction amongst customers, who are happy to keep returning to PTSG for the same high standard of service.
Clarity, PTSG’s unique proprietary software system, has raised the level of service even further since it began to be rolled out. Engineers are able to generate worksheets, certificates and invoices in seconds, so that as soon as their work is finished, customers can carry on with theirs.
Demarcation systems
Freestanding edge protection
Consultancy
Automated gates, barriers
Door entry systems
Flagpoles
Fall proof covers
Fixed ladders
Fixed walkways
Loft ladders
Steel stairs
Step over units
Chandeliers
Desk surfers
Disabled person hoists
Electric chain hoists
Hand chain blocks
Jib cranes
Lifting accessories
Lifting points
Light cranes
Lighting rigs
Runways
Wire rope hoists
Christmas decoration fixings
Ladders ties
PFPS fall protection anchors
PFPS mobile man anchors
PFPS safety line systems
Rope Access anchor systems
Rope access anchors
Cradles
Permanent suspended access systems
Roof trolleys
Travelling gantries
Travelling ladders
Training – fall rescue training
Training – PFPS user training
Training – SAEMA user training
PTSG Access & Safety Ltd is the UK’s trusted name in fall arrest and fall protection solutions. With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.
Fixed Wire Testing
Portable Appliance Testing PAT)
Lightning Protection Design and Installation
Lightning Protection Consultancy
Lightning Protection Retrofit Upgrades
Lightning Protection Testing and Inspection
Lightning Protection Remedial Repairs
Electrical Earthing System Design
Soil Resistivity Surveys
Soil Modelling and Analysis
Touch and Step Potential Calculations
Electrical Earthing System Testing
PTSG Electrical Services Ltd is the UK’s leading provider of lightning protection services and electrical compliance services.
With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.
PTSG Building Access Specialists Ltd is the UK’s leading provider of cleaning and maintenance services for the built environment.
With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.
Fire Hydrants
Sprinkler Systems
Fire Detection and Life
Safety Systems
Dry and Wet Riser Installation
Fire and Smoke Damper
Inspection and Testing
Security Systems
Support Service and Maintenance
Dry and Wet Riser Maintenance and Remedial Repairs
Dry and Wet Riser Servicing and Maintenance
Dry and Wet Riser Six-month Visual Inspection – Checking
Fire Hydrant Flow Test
Fire Hydrant Static Pressure Test
Fire Hydrant Visual Inspection
Fire Hydrant Wet Pressure Test
Commercial Sprinklers – Design, Supply and Installation
Commercial Sprinklers – Testing, Inspection and Maintenance
Domestic Sprinklers – Design, Supply and Installation
Domestic Sprinklers – – Testing, Inspection and Maintenance
Emergency Voice Communication Systems (VCS)
Fire Detection & Alarm Systems
Fire Suppression Systems
Portable Fire Extinguishers
Public Address/Voice Alarms (PA/VA)
Passive Fire Services
Sprinkler Pump Maintenance
Ventilation and Ductwork
Dry and Wet Risers
Fire and Smoke Damper Inspection and Testing
Access Control
CCTV
Door Entry Systems
Intruder Alarms
Compliance & Asset Management
Fire Risk Assessment
Fire Training
Planned & Preventative Maintenance
Fire Doors
Fire Rated Glazing Systems
Fire Compliance Surveys
Fire Stopping and Penetration Sealing
Fire Compartmentation Surveys
Fire Curtains and Cavity Barriers
Sprinkler Pump Maintenance
Ventilation and Ductwork
PTSG Fire Solutions Ltd offers an unrivalled breadth and depth of fire safety and security services.
With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.
Water treatment
Core service areas
Water hygiene
Individual services
Temperature monitoring
Outlet flushing, expansion vessel flushing
Legionella risk assessment
Written schemes
Cleaning and disinfection of tanks and water systems
CWST replacement / refurbishment
TMV/TMT/TMS installation, maintenance and replacements
Isolation and drain valves to expansion vessels.
Installation of ‘byelaw 30’ kits like screened lid vents, overflow insect/rodent screens
Tank lining / painting
Tank insulation
Tank lids replacements/installations
Water sampling
Replacement of hollow PVC lid supports
Pipework re-routing
Hot and cold-water system disinfection
Remote temperature monitoring
Pressure testing
Chlorination/Dechlorination
Swabbing of new mains
Flushing
Water sampling
Digital certificates
Mains installation
Service connections
Groundworks and moling
Industrial Noise Assessment
Local Exhaust Ventilation Testing
Stack Emissions Monitoring
Occupational Exposure Monitoring
Indoor Air Quality
Hand-Arm Vibration Studies
DSEAR Assessments
Mechanical engineering
Heating and chilled closed systems
Pre-treatment maintenance installation and commissioning
Steam quality testing
Steam boiler maintenance
Water softening services
RPZ testing
ClO2 testing and maintenance
Chemical dosing treatment and maintenance
X-POT installation and maintenance
Microbiological and chemical analysis
Cooling tower maintenance treatment programmes
Installation and maintenance of chemical dosing
ENWA side stream filtration
Closed water treatment / chemical cleaning
Rapid APT testing
Product chemical supplies
Additional Services
Zeta safe /simPRO portals
Legionella training courses
Legionella consultancy services
PTSG Water Treatment Ltd is trusted by clients throughout the UK for the safe management of water systems and compliance with regulations. With five independent business divisions delivering the full range of specialist services, PTSG ensures buildings of all kinds are safe, clean and compliant – in all sectors.
Structuring for growth
PTSG is a company with ambitions to increase its presence within the market sectors it operates, and over the last year it has restructured its leadership team to create an unparalleled blend of entrepreneurial expertise spanning multinational organisations.
The most significant part of the restructure took place in April 2023, when Paul Teasdale – one of the co-founders of PTSG and the company’s Chief Executive Officer (CEO) for more than 16 years –became the Group’s Executive Chairman.
This role sees Paul focusing on Board leadership and governance. He does, however, continue to lead the acquisition programme and remains personally involved as founder of the PTSG strategy and branding, given his passion for the business and the customers it serves.
Nikhil Varty took on the role of CEO on 17 April 2023 and has been central to the restructuring of the leadership team and the renewed drive for greater growth and success, which has taken effect at all levels and departments of the Group.
Nikhil is a senior and experienced CEO spanning manufacturing and services, listed companies and private equity firms.
The Group will continue to deliver a best-in-class service for its customers and strong growth for its stakeholders and investors
He has built a highly successful career in international business with more than 35 years leading organisations including: Honeywell International, WABCO, ServiceMaster Global and Coopers & Lybrand – with four years spearheading efforts private equity firms, Nowus Capital and TPG Capital, supporting clients with large-scale investments.
He is a proven leader of winning teams within complex multinational organisations, with an ability to drive a highperformance culture and deliver results for our customers.
Since joining PTSG, Nikhil has been building on the strategic foundations that have been laid since the Group was formed in 2007. His commercial expertise and track record for creating significant value for the people and organisations he serves are crucial as PTSG moves to the next level in terms of market growth.
Investing in people, in technology and data and constantly and consistently meeting customers’ expectations are the priorities of PTSG, driven by its leadership team. In doing so, the Group will continue to deliver strong profitable growth for its customers and other stakeholders.
Some might see this growth as counter-intuitive given the current economic climate, which is being compounded by challenges in getting people back into the workplace.
However, the construction, building and facilities management world is flexible, fast-changing and increasingly quick to adapt and that is why the industry needs a trusted partner like PTSG – helping them to flexibly navigate in this ever-changing landscape.
PTSG will continue to invest smartly for the long-term – creating sustainability in all its operations. The Group is committed to delivering its service and performance ambition and in doing so it will build quality and sustainable growth. Its specialists are key to success, as they will deliver a world-class performance – always with health and safety the first priority.
The power of PTSG – PEOPLE, TECHNOLOGY, SERVICE, GROWTH – will build a better future for PTSG’s people, its customers and the communities in which it works.
Investing in people, culture and values, ensuring PTSG is the natural home for the best and brightest talent.
Harnessing the capabilities of technology and data, enabling PTSG to augment its specialist skills and services, helping the company to accelerate its corporate strategy.
What makes PTSG unique PTSG stands out by providing a range of specialist services under one roof. This distinction has positioned the Group as offering something extra compared to its single-service competitors.
Although many contracts start with a single specialist service or product, PTSG can often identify additional services that are either crucial for the safe operation of a building or could provide additional benefits. Moreover, these additional services come at a substantially lower cost than hiring multiple companies for each specialised service.
To be the UK’s leading specialist services provider, PTSG must be able to attend any location in the UK, often at a moment’s notice. That’s exactly what its network of offices allows its engineering teams to do. PTSG has a network of office and depot locations spanning the length and breadth of the UK. This really does give the Group an unrivalled ability to meet its customers’ needs whatever they are and wherever they are based.
One building may have become structurally unsound, posing an immediate danger to people in the area; another may have been the victim of graffiti damage; or one of a whole range of assets, from ladders and walkways on a building’s roof to the fire pump in a building’s basement may have developed a fault and become unsafe.
PTSG has responded to every kind of call, mobilising specialists from one or more of its five independent business divisions to deliver the necessary services quickly and efficiently, enabling the customer’s building to be fully operational once more, with little or no downtime incurred.
Working safely, being consistently reliable and delivering a great service first time, every time, earning PTSG an enviable reputation as a customer-centric organisation with existing customers buying more and new ones wanting to do business here.
PTSG works in a very attractive industry with a runway for quality growth.
The building world is flexible, fast-changing and increasingly quick to adapt and that is why the industry needs a trusted partner like PTSG
Paul Teasdale, Executive Chairman
Paul Teasdale is the Chairman and co-founder of PTSG. Sharing the story of his incredible journey and the values that have driven him and the company to where they are today, Paul explains:
“When I co-founded PTSG in 2007, I was driven by a vision to create a company that not only excelled in niche specialist services but also set new standards in safety, quality, and customer service. From the very beginning, we were committed to providing innovative solutions that our customers could trust.”
Paul’s journey has been nothing short of remarkable. From a small start-up, PTSG has grown into a near £1 billion enterprise with a turnover exceeding £300 million. This growth has been fuelled by its dedicated team, innovative approaches and an unwavering commitment to being the best for its customers.
Paul continues: “I am incredibly proud of what we have achieved together. The success of PTSG is a testament to the hard work and dedication of every member of our team. Each milestone we’ve reached has been a collective effort, and I’m grateful to everyone who has contributed to our success.
“Today, in my role as Chairman, my focus is on guiding our strategic direction and ensuring that we continue to uphold the values that have been central to our success. I am committed to fostering innovation, maintaining our high standards and supporting our talented team as they drive the company forward.
“I am indebted to our people and to our customers for being part of the PTSG journey. In Nikhil, we have a fantastic leader, a CEO with an incredible track record who is already taking us forward apace as part of our next chapter.”
The journey is far from over. Looking to the future, the team at PTSG remain dedicated to leading the industry with cutting-edge solutions and exceptional service. Together, they intend to continue to build on their success and strive for even greater achievements.
Nikhil Varty, Chief Executive Officer
At the helm of PTSG is Nikhil Varty, CEO. Nikhil is more than just a leader; he is a visionary who deeply values the company’s 3,000 people and the >30,000 customers that they care for every hour of every day, every year. He is committed to ensuring that every service delivered by PTSG’s people is nothing short of best-in-class. His dedication is evident across PTSG’s five divisions and within the business’s support services, where he has shaped a culture of excellence, consistency and innovation.
“Our customers are at the heart of everything we do,” Nikhil says. “It’s not just about meeting their needs; it’s about anticipating them and delivering a service that consistently exceeds their expectations.”
Understanding that customer satisfaction is the cornerstone of PTSG’s success, Nikhil places immense importance on creating strong, lasting relationships. “I believe in the power of a well-trained, motivated team. Our technicians are the backbone of this company, and their commitment to excellence is what drives us forward,” he says.
With the recent acquisition of Flame Control, PTSG’s reach now extends overseas, and the commitment to quality remains unwavering. “Consistency is key,” Nikhil emphasises.
“Whether we’re working in the UK or abroad, our standards do not change. We are here to lead the way, ensuring that our customers receive the best service possible, every single time.”
Under Nikhil’s leadership, PTSG has not only set the standard for compliance services but also shown what it means to lead with vision, integrity and a genuine commitment to customer satisfaction.
As Group Health and Safety Director at PTSG, Heath Ralphson’s role is pivotal one in ensuring the Group not only upholds its strong track record in this area, but looks to build on it so that PTSG is seen as the standard bearer by the rest of the industry.
“It may seem like on overused cliché but safety is our number one priority. If it can’t be done safely, our people will not do it. Our goal is to ensure everyone arrives home safely every day,” says Heath, explaining the Group’s simple mantra that has been so effective.
To achieve this, everyone at PTSG focuses on several key priorities:
PTSG creates and updates comprehensive safety policies that comply with all regulations and reflect the latest industry standards.
Regular risk assessments help the Group identify and mitigate potential hazards, particularly in high-risk activities like working at height.
Extensive training programmes ensure all PTSG People are wellequipped to work safely, with specialised training for high-risk environments.
“Compliance monitoring is another area of great importance,” continues Heath. “We regularly monitor compliance with safety regulations and conduct frequent audits to identify areas for improvement.
“Regarding incident management, clear procedures for reporting and investigating incidents let us learn and prevent recurrence.
Victoria Moore, has more than 22 years of experience in contract management, mergers and acquisitions, business/legal compliance, employment law and risk mitigation.
“My job is to ensure that PTSG continues to grow while adhering to all legal requirements and maintaining the highest standards of compliance,” explains Victoria.
“Every contract we enter into, every merger or acquisition we consider, and every aspect of our business operations involves legal considerations. It’s my responsibility to manage these areas with care and attention to detail. This helps protect PTSG and ensures that we operate within the law at all times.”
PTSG is a compliance specialist; therefore, compliance is far from simply a box-ticking exercise, it’s about fostering a culture of integrity and responsibility.
“Whether it’s navigating employment law or mitigating risks, my goal is to provide the best legal advice possible, tailored to our unique business needs,” continues Victoria.
“If anyone in the Group needs guidance or advice on any legal or compliance matter, they know they can reach out to me.
“Overall, we foster a strong safety culture, encouraging open communication about safety concerns and suggestions for improvement. It is vital that we are prepared for emergencies and our response plans and regular drills ensure we are always ready for any scenario. Part of this involves providing the correct personal protective equipment (PPE) and safety resources.”
“One thing that has always put PTSG at the leading edge of its profession is the proactive approach it takes to mental health and wellbeing. There are now over 40 fully trained and qualified mental health first aiders throughout the Group. The aim is to give every one of the 3,000 employees free and confidential access to an expert, so they can tackle issues before they can become overwhelming problems.
“At PTSG, safety is not just a priority – it’s a core value. We are dedicated to ensuring that every member of our team, every customer and every stakeholder feels secure and protected.”
“Whether they have questions about contract terms, need assistance with employment issues, or require support on any legal documentation, part of my just is to help. It is better to be safe than sorry and I am here to provide expert advice and guidance.
“PTSG is committed to being the best in all that it does, and ensuring its legal compliance standards are met is a crucial part of that commitment.”
John Irvine, Chief Financial Officer
The role of the Chief Financial Officer’s role is to create is a highly important one within a large organisation like PTSG. John Irvine thrives in this role, aiming to create the best finance function possible, serving as business enablers rather than blockers, which can be how finance teams are perceived.
John says: “The finance team at PTSG is here to support every aspect of our business operations. From budgeting and forecasting to financial analysis and reporting, we ensure that the company’s financial health is strong and resilient. Our goal is to provide the insights and tools necessary for informed decisionmaking at every level of the organisation.
“One of the key responsibilities of the finance team is budgeting. We work closely with all departments to develop budgets that align with our strategic goals. This involves forecasting revenue and expenses, monitoring financial performance, and making adjustments as needed to keep us on track.
“Another critical function is financial analysis. We analyse financial data to identify trends, opportunities, and areas for improvement This analysis helps us make strategic recommendations to the leadership team, ensuring that we are maximising our resources and driving growth.”
John and his team are also responsible for financial reporting. They produce accurate and timely financial statements that provide a clear picture of the company’s financial performance.
The role of Chief Transformation Officer signals the Group’s intent to leverage new approaches to enhance its operational effectiveness and capabilities. Dean Zia Dar is highly experienced in transformation projects spanning investment banking, commodities trading, telecoms and AI. Having charted PTSG’s current position and plotted its trajectory, he is now devising and implementing strategies to drive the business forward.
“My role involves identifying and implementing innovative technologies that drive efficiency and improve our processes,” explains Dean. “Transformation is not just about adopting the latest tech; it’s about strategically integrating these tools to create meaningful improvements across the business.
“A significant part of my job is to analyse our current operations, identify areas for improvement, and then implement solutions that streamline our workflows. This can range from automating routine tasks to deploying advanced analytics that provide deeper insights into our performance.
Our transformation work programme is designed to be dynamic and impactful. By integrating new technologies, we can enhance our service delivery, improve our responsiveness to customer needs, and ultimately increase our competitiveness in the market.”
For instance, Dean is implementing state-of-the-art management tools that provide real-time updates and streamline communication across teams. This ensures that everyone is on the same page and can respond swiftly to any changes or challenges.
This transparency is essential for maintaining trust with PTSG’s stakeholders, including our people, customers and, of course, our investors.
In addition to these core functions, the finance team offers valuable support in areas such as tax compliance, payroll and accounts payable and receivable. They ensure that all financial transactions are processed efficiently and in accordance with legal requirements.
“Whether it’s understanding a budget, planning for expenses or seeking advice on financial best practices, our team is here to help,” concludes John. “We strive to be approachable and supportive, making it easier for our people to do their jobs.”
Another key area of focus is data analytics. “By harnessing the power of data, we can make more informed decisions, predict trends, and optimise our operations.
“This proactive approach allows us to stay ahead of the curve and deliver exceptional value to our customers,” continues Dean.
“Transformation is a continuous journey towards excellence. At PTSG, we are committed to embracing change and innovation so that we become more agile, efficient and forward-thinking. The big difference that a well-executed transformation programme can have is profound. It can significantly enhance our operational capabilities, improve customer satisfaction and drive long-term growth.”
Wayne Davies brings over 25 years of extensive experience in global human resources leadership to PTSG. He shares, indeed drives, the company’s unconditional commitment to caring for and supporting PTSG’s people in a professional and compassionate manner.
“With years of experience in all matters related to people, my team and I are dedicated to creating and implementing HR policies that truly support our organisation. We exist to oversee all people-related initiatives, from recruitment and onboarding to managing performance, promotions and conducting exit interviews.
“At PTSG, we strive to onboard the best talent. Our goal is to bring in individuals who are not only skilled but also align with our values and culture. Once you join our team, you can expect comprehensive onboarding that sets you up for success from day one.”
PTSG provides everyone with continuous training and development opportunities. This investment empowers them to deliver exceptional services to their 30,000 customers.
Wayne continues: “Our HR policies are designed to support your growth and career progression. We actively manage performance, ensure fair promotions, and provide clear pathways for development. Our aim is to help our people to achieve their full potential within PTSG.
Phil Brown has a proven track record of leading digital and technological transformations across some of the UK’s top businesses. With a career spanning more than 30 years, he brings a wealth of experience and know-how to PTSG.
“We are dedicated to driving PTSG’s digital agenda forward. We have a proven track record in digital and technical transformation in large businesses, and we’re here to apply that expertise to enhance our operational efficiency and strengthen our market position.
“One of my key goals is to create a collaborative culture within PTSG. By fostering teamwork and strategic insight, we can tackle challenges head-on and implement innovative solutions that support our business objectives…especially around efficiency.”
Phil is responsible for overseeing PTSG’s information technology and computer systems. His role involves planning, implementing and managing the IT strategy to ensure that it aligns with the overall business objectives.
PTSG’s IT team is tasked with maintaining and enhancing the company’s infrastructure. This includes everything from managing its networks and ensuring cybersecurity, to developing new software and systems that improve productivity and efficiency. But that’s not all,as Phil explains.
“We understand that a great place to work goes beyond professional development. It’s also about providing the care and support our people need to thrive. My team and I are always here to listen, offer guidance, and ensure everyone feels valued and appreciated.”
PTSG is dedicated to creating an environment where everyone feels respected, supported, and motivated to do their best. When people are happy and fulfilled, they are motivated to deliver their best performance, which benefits everyone – most importantly, customers!
“We’re also focused on digital transformation initiatives that will help us to stay ahead. By leveraging the latest technologies, we can optimise our operations, enhance our service delivery and provide better support to our people and our customers.
“An ability to create a collaborative culture, coupled with strategic insight, will enable us to not only meet but exceed our operational goals.
“Together, we will drive innovation and continue to position PTSG as an industry leader. Our IT strategy not only supports but drives our business forward.”
Dack,
Andrew Dack joined PTSG in 2011. With over 40 years of industry success, he is a proven business leader who has constantly exceeded profit and revenue expectations.
Andrew explains: “We are a small team dedicated to driving the growth and success of PTSG. We focus on identifying new business opportunities, building strong relationships with business prospects and ensuring that we continue to deliver value to our existing customers.
“Our primary responsibility is to generate revenue by selling our extensive range to the bigger customers who are looking to buy bundled services. This involves everything from prospecting new customers, understanding their needs, and presenting tailored solutions, to closing deals and providing excellent after-sales support.”
As well as looking after existing customers, and doing more for them, new business is the lifeblood of any organisation. By securing new contracts and expanding PTSG’s customer base, Andrew and his team not only grow the business but also enhance the company’s market presence and competitive edge. This growth enables investment back into the business, improving services technology and overall capabilities.
“The importance of Group Sales to PTSG cannot be overstated,” continues Andrew. “We are on the front line, representing the company to the market and ensuring that we stay ahead of the competition.
“Our efforts directly impact the company’s ability to innovate and lead in the industry. So, how does new business help us grow? Each new client brings not only revenue but also the opportunity to develop longterm relationships that can lead to repeat business and referrals.
Eugene is a decisive leader who has demonstrated the commercial agility to profitably grow businesses across numerous sectors. He takes an analytical, measured and innovative approach to his work, and consistently demonstrates commercial skills of the highest level.
He is experienced in negotiating with organisations with multibillion turnovers.
Eugene’s most notable success has been at NSS Group, which became part of PTSG in January 2022.
He was the leader of the commercial function for this large organisation, responsible for sales and marketing, including winning new business and retaining and developing existing customers, while introducing new processes to support growth and working collaboratively with all functions across the company
Eugene was instrumental in helping to take NSS Group from £5m per annum to a £50m per annum business.
“This continuous cycle of acquiring and nurturing clients fuels our growth and allows us to achieve our strategic objectives. Our goal is to ensure that PTSG remains a trusted partner for all our customers.
“We are committed to understanding their unique needs and delivering solutions that exceed their expectations. By doing this, we help secure the future of our business and create a stable foundation for continued success.”
Contact Andrew Dack to find out more about PTSG and how it can meet your complete specialist services requirements, adding significant value to your business.
Chris Peirce has a successful track record in delivering operational improvements and growth in challenging and competitive environments through customer focus, clear structure and defined goal setting. He has built strong teams across multiple business lines and countries to allow progression, growth and development from within these companies.
“Our Building Access Specialists division employs a large number of operatives who are highly trained and skilled in all the main techniques for accessing buildings,” Chris explains.
“This allows us to reach every corner of all kinds of buildings to deliver cleaning, installation, maintenance and decoration services to keep them safe, clean and fully functional.”
Rope access is generally acknowledged to be the safest and most effective method for reaching all areas of buildings, and PTSG’s IRATA-trained operatives use rope access to deliver a great many of their services, from window cleaning to steeplejack services.
PTSG Building Access Specialists Ltd has a large number of services on its roster to which it is adding all the time. Recently, the Steeplejack section of the business devised a unique lateral access system.
This enables operatives to carry out maintenance work to the underside of large roofs without any interruption to the normal operation of people below. The result is huge savings for clients –as well as an extremely high level of workmanship in every project.
“The work of our Building Access Specialists is vital for the upkeep of any building,” concludes Chris. “Ultimately, the regular cleaning and maintenance work of our operatives also improves the ‘kerb appeal’ of buildings, giving them that extra wow factor which is important for any organisation.”
Matthew is a highly experienced business leader with a successful track record across the manufacturing, service and construction sectors nationally and internationally. He started his working career in manufacturing, progressively working up from a shop floor engineer to sales and ultimately to general manager. It was here that Matthew first developed an understanding of how robust, repeatable processes throughout every part of business deliver strong results with continuous improvement. This enabled him to ‘hit the ground running’ when he joined PTSG in February 2022.
“Fire Solutions is the largest and arguably the most critical part of our operation, dedicated to keeping buildings safe from the risk of fire,” explains Matthew. “Our team is committed to delivering top-tier fire safety services that protect people and property across the UK.”
Fire detection and life safety systems are essential for early warning and effective response. PTSG provides comprehensive solutions including installation, inspection, and maintenance. Fire suppression, which includes sprinkler systems, dry and wet risers, fire hydrants and fire extinguishers, are the essential systems and equipment for stopping fires as quickly as possible before they can cause any harm to people or buildings.
+30,000 1,800
Passive fire is another crucial area of PTSG Fire Solutions Ltd. It comprises components and systems in a building that slow or impede the spread of the effects of fire or smoke without system activation.
Our team is <3,000 strong and counting
PTSG Fire Solutions Ltd also provides a full suite of security services, from simple stand-alone solutions to intelligent, complex, integrated systems. PTSG’s bespoke solutions give every customer an individual level of fire and security protection.
“Staying compliant with fire safety regulations is non-negotiable,” concludes Matthew. “Planned & Preventative Maintenance ensures that all fire safety systems remain in optimal condition, reducing the risk of system failures and enhancing reliability.
“Regular maintenance is the backbone of fire safety. Our proactive approach ensures that every system is ready to perform when it’s needed most.”
Bill Taylor, Managing Director of PTSG Installs Bill is an experienced Managing Director both in listed international companies and private equity organisations encompassing the construction, infrastructure, energy, regeneration, house building, facilities management, building management and maintenance sectors. A Chartered Surveyor, Bill has over 30 years’ operational and commercial experience building and leading high-performing teams to serve customers in the UK, Europe, and the United States.
“Safety is our top priority,” explains Bill. “With our fall arrest systems, we provide peace of mind to both the workers and the building owners, knowing that every precaution has been taken to prevent accidents.
PTSG Installs comprises Fall Arrest Installs, Lightning Protection Installs and Mechanical Fire Installs. Bill and his highly trained and professional team ensure the highest standards of service are achieved by the individual businesses whilst delivering strong growth for the Group. He brings the optimum level of focus and discipline to drive quality by serving PTSG’s customers efficiently, energising and engaging its talent base and streamlining its process capabilities.
“We’re proud of the work we do and the difference it makes,” concludes Bill. “Every installation we complete adds value not just to the building, but to the people who live and work there.”
Simon Taylor, Group Marketing Director Marketing plays a vital role in the success of an organisation like PTSG.
A big part of what Simon and his team do is internal marketing. This involves using technology and face-to-face methods to drive the Group’s cultural messaging and shape the desired behaviours amongst PTSG people.
As Simon explains: “We want everyone at PTSG to feel connected and informed about our mission, our vision and our values. We want everyone to continually share their ideas of what works as well as what doesn’t work so well in their part of the business. And use them as learning points to make us better in the future.”
Simon and his team create and manage most of the internal communication channels. Externally, corporate marketing is vital in supporting the business in growing, and Simon and his team work closely with PTSG’s sales team to communicate who PTSG are, what they do and how they do it – both among customers and business prospects.
“We want PTSG to stand out as the industry leader,” continues Simon, “so that we can do more business with existing customers and attract new ones nationwide. Our team performs an important part of the growth machinery.
“Creating and reinforcing our brand is another important aspect of our work. Our brand is more than just a logo; it’s a promise of quality, safety and excellence. Living up to our brand values means delivering on that promise every single day.
“Our aim is to be the best in all that we do. As the story tellers at PTSG, we touch every part of the Group. This allows us to share the incredible things that we’re doing both internally and with the outside world.
Your potential knows no bounds at PTSG. From personalised development programmes to career advancement pathways, we’re committed to supporting your professional growth every step of the way. The sky’s the limit - and even then, we’ll help you reach beyond!
Multiple leadership and managerial positions and professional services and engineer roles available right now.
Apply today and let’s create something extraordinary together! #UnlimitedPotential #JoinTheTeam #EndlessOpportunities
01977 668771 recruitment@ptsg.co.uk www.ptsg.co.uk
In this guest writer piece Lecico Bathrooms’ Managing Director Antony Thompson discusses the company’s new product range, its exclusive partnership with REPEAT Materials, the importance of water conservation and how great customer service creates value
As Managing Director at Lecico Bathrooms my role is to provide the tools and resources to enable our team of very experienced and enthusiastic people to develop and deliver our longterm strategy for the business.
The cornerstone of our business is our great people. Whether you’re selling, specifying, or fitting bathrooms, our customers want a manufacturer that offers more than just a great deal, they want great products, from people who are great to work with.
Atlas Space Saving WC Suite powered by Quantum Technology
Atlas
The Problem
Leaking toilets waste between 215 and 400 litres of clean drinking water on average every day.
Between 5 and 8% of toilets in the UK are leaking, mostly dual flush toilets.
A principle cause of a leaking toilet is a faulty button operated flush valve.
Atlas Square Comfort Height WC Suite powered by Quantum Technology
Syphons cannot leak when they fail, however syphons traditionally use lever control which is seen as outdated.
Atlas Square comfort height WC pan with square push button cistern powered by Quantum Technology
COMSQQMPK
Quantum – Technology Overview
• Superior flow rate of 2.2L/sec (compared to standard syphons)
• 10,000 hours of product development with leading Fluid Dynamics (CFD) experts
£532.27
A syphon operated cistern actuated with a push button.
A product that has no joint beneath the waterline.
A product that lifts water up.
A leak free, low flush syphon operated WC using a push button.
• The only product to use self-recharging air lock technology
• No dynamic joints beneath the water, syphonic in nature
• No assisted power source required
• Manual activation; mechanically operated
• User friendly flush button - 25mm button travel
• Choice of three button caps: 1. Flush design, 2. 5mm Protruding design, 3. Palm push button
• Single flush sub 4L
• BS EN 997 compatible with specified WC pans
LECICO BATHROOMS IN PARTNERSHIP WITH
Despite the challenging period we have recently faced, years of strong growth have seen us consistently outperform the market.
Affordability has contributed to restricting growth in the UK housing market for both new housing and refurbishments. But this has not been a surprise. We are hopeful that the second half of 2024 will see a return to more normalised market conditions.
When faced with economic challenges purchasing behaviour changes. Thankfully we are trusted by merchants, retailers, specifiers, installers, and homeowners to produce stylish, reliable, and innovative bathroom solutions that offer unbeatable value for money.
Many brands talk about value, but few deliver it like Lecico Bathrooms
The passion and commitment of our team helps us deliver our vision. This has made us one of the UK’s favourite bathroom brands and 2024 is an exciting year for us. We have undertaken a brand strategy review which involved an extensive exploration of who we are. The outcome is the creation of an exciting new brand identity which we launched at the Installer Show in June.
Sustainability is an integral part of operations and product development at Lecico Bathrooms. We know that water is a unique and limited resource. We’re committed to water conservation, continuously pursuing innovation, and the development of cuttingedge bathroom products. Lecico Bathrooms product development and technical roadmaps contain many innovations and initiatives to support the conservation of water.
We are proud of our exclusive partnership with REPEAT Materials whose innovative products are made from recycled PET (plastic bottles). REPEAT Materials bathroom products are renowned for strength and durability and are also sustainable. We’re committed to developing environmentally friendly products you can trust.
REPEAT Materials® recycle plastic waste into high performance building materials. The innovative range of products available from Lecico includes shower trays, shower panels, shower walls and floors, all of which are made from recycled PET. REPEAT Materials® product range delivers a robust, tough, and waterproof material renowned for its strength and durability.
All panels are 100% circular, with transparent sustainability data. Every layer is made from PET with no metals, glass-fibres, or wood. This means that the complex and costly process of separating and sorting can be eliminated from recycling. Damaged panels, cut-offs and even milling dust can be recycled, delivering a fully circular solution.
The benefits of REPEAT Materials products include:
Reduced installation costs
Simple customisation
Easy handling as the products are lightweight
The ranges are also strong, waterproof, lightweight, and dimensionally stable meaning they are anti-vandal and impact resistant.
REPEAT Materials® proudly holds an Environmental Product Declaration (EPD) to back its green credentials. The EPD gives credible insights into the sustainability of our products. It’s the result of rigorous life cycle assessments (LCA) conducted by independent experts, ensuring you can rely on the environmental claims we make.
In partnership with REPEAT Materials we aim to transform the outdated “take-make-use-dispose” nature of construction materials usage and transform this into a journey of “recycle-use-repeat.”
In addition to our sustainable product ranges, we are also a Carbon Neutral Company, accredited by THG ECO – independent sustainability assessors.
Low flush WCs – Powered by Quantum® Technology
Our drive to develop and evolve our range of solutions for a more sustainable future provides additional meaning to the work we do.
Our technical innovations and partnerships have seen us launch award winning and groundbreaking new sustainable bathroom solutions that will contribute to tackling climate change and manage our scarce water supply more effectively in the future.
One of the more interesting new innovations being launched at the Installer Show is another exclusive to Lecico Bathrooms. We are bringing to market a range of leak free syphon technology, low flush WCs – Powered by Quantum® Technology from Thomas Dudley.
Leaking toilets can waste between 215 and 400 litres of clean drinking water on average every day. Between 5 and 8% of toilets in the UK are leaking, mostly dual flush toilets.
A principal cause of a leaking toilet is a faulty button operated flush valve. Syphons cannot leak when they fail, however syphons traditionally use lever control which is seen as outdated.
The solution is a syphon operated cistern, actuated with a push button, a product that has no joint beneath the waterline, that lifts water up.
Quantum® Technology delivers a leak free syphon, and a low flush (4L), which is operated using a push button. Our range of Quantum® Technology WCs are available to view on our stand at the Installer Show.
Stylish bathroom solutions
The Design Series from Lecico Bathrooms consists of families of bathroom solutions to suit all tastes and budgets, from contemporary to classic. As well as ceramics, this series offers high quality pre-built furniture, brassware, baths, and shower trays and enclosures for any design conscious installation of bathroom products – at an affordable price.
New to Design Series in 2024 is Layla short projection furniture in beautiful colours including Ice Blue and Leaf Green. In addition, we are launching a new range called Shani which boasts a wide range of square and round designs and comfort height WC’s. We are also complementing our existing Zara range with a new range of round sanitaryware. Together this increases style and design options in our Design Series range, and we very much look forward to showcasing the new products at the Installer Show.
Product and service excellence
Many brands talk about value, but few deliver it like Lecico Bathrooms. And when we say value, we mean so much more than a very attractive price. We mean quality, design, water efficiency, reliability, service, warranty, support… all the things you actually buy when you think you’re just buying a product.
Our culture is what sets us apart, every single person working for Lecico Bathrooms has a clear purpose – to deliver the best possible products and service to our customers. That remains our consistent goal, not just for 2024, but into the future.
For more information on Lecico Bathrooms visit www.lecico.co.uk
By fostering long-term partnerships and collaborating closely with tier one clients, Integral Cradles continues to set the standard for complex façade access solutions
For more than 20 years, the Integral Cradles brand has been synonymous with trust and excellence, delivering advanced and complex façade access solutions for the UK’s most iconic buildings.
The firm has been involved in many façade access installation projects, spanning London’s iconic skyline, including The Leadenhall Building, 30 St. Mary’s Axe, One Blackfriars Tower, and 52 Lime Street, famously known as The Scalpel, to name a few. One of Integral Cradles’ competitive advantages is its record for repeat business. The firm has a long and proud history of delivering engineering and safe solutions for tier one clients, as managing director Kevin Walton explains:
“We’ve always worked with the approach that everything we do should be collaborative. We work with our clients to develop solutions that begin at concept and continue through to the building’s end-of-life. Providing that assurance throughout the building lifecycle means we build lasting partnerships with our clients, some of whom have worked with us for more than 20 years.”
Integral Cradles works with its tier one clients to design and develop bespoke access solutions for skyscrapers of all kinds. The equipment is built by the firm’s manufacturing partner GIND UK at the company’s dedicated facility before the system is then rigorously tested before being delivered to site.
There, the specialist team from Integral Cradles will install it at the specified position on the building, navigating any access challenges along the way through meticulous project management. The ongoing maintenance of the systems is then supported by GIND UK – the warrantied maintainer of all of Integral Cradles’ installed equipment.
Some prime examples of Integral Cradles’ key clients and long-term project partners are global construction giants MACE and Multiplex, and leading London firm Canary Wharf Contractors Limited (CWCL).
These companies deliver the construction of high-profile and prestigious landmarks across London and for many years have placed their trust in Integral Cradles to develop and install their façade access systems safely and efficiently.
During 2024, Integral Cradles has been working at the Wood Wharf development located at Canary Wharf, installing equipment on behalf of CWCL. Billed as ‘Canary Wharf’s new neighbourhood’, Wood Wharf will provide up to 3,600 new homes, 2 million square feet of office space, 350,000 square feet of retail space and over nine acres of public spaces, squares and parks. There will also be a GP surgery and a school.
Discussing this collaboration, Kevin said: “Our ongoing partnership with Canary Wharf Contractors Limited is a testament to our expertise and dedication to providing bespoke solutions to the client’s needs. During our work with CWCL, we work with the project architects, contractors, and facilities management teams to ensure the façade access solution becomes a seamless part of the building’s operation.”
“CWCL trusts us to deliver a solution that begins from the building’s inception and will last right through to completion. Working closely with the team then ensures we can manage any challenges throughout the programme.”
Recent work from Integral Cradles has seen the installation of three BMUs across various buildings at the development with Building B2 and Building E4 each receiving one BMU and Building J1/J3 receiving one BMU along with one Abseil Davit System.
In June, Integral Cradles returned to the Wood Wharf development for a project at the E3/E4 building. The work involved factory testing of access equipment, with the team currently underway with the installation of a BMU track and access systems to enable access to all of the building’s façades.
Discussing the work, Integral Cradles managing director Kevin Walton said: “Work continues to progress well at Wood Wharf E3/E4 following the completion of factory testing of our system. Due to Wood Wharf’s bowed elevations, our BMU track system has been specially designed to curve around the building, enabling full façade access.
Kevin added: “It’s testament to our team’s capabilities that CWCL has awarded us further works at the Wood Wharf development. Our bespoke system design provided the client assurance that maintenance can be carried out to all of the building and we are now well underway with the BMU track installation.”
Working on behalf of MACE, Integral Cradles recently completed product installation and factory testing services for the new Woolgate Exchange building in the City of London. The nine-storey building, newly named Woolgate, has been reimagined by architecture practice Stiff + Trevillion to meet the needs of modern occupiers. Integral Cradles completed the installation of the initial monorails systems at the site in February 2024 and in March 2024 completed factory testing on the internal powered twin-beam gantry at its factory in Madrid.
For key client Multiplex, Integral Cradles has delivered many complex installations over the last decade. The firm has recently celebrated new contract wins with Multiplex at two prestigious and high-profile London buildings. The first, New Zealand House, is a historically significant building owned by the Crown Estate and housing the New Zealand High Commission.
After receiving an early works order early in 2024 to allow design to commence, Integral Cradles has since been awarded the full package of works to complete the installation of significant, largescale complex access equipment at the 18-storey building at 80 Haymarket, which was designed by RMJM and completed in 1963, before being given a grade II listing in 1995.
The second contract award with Multiplex is for the provision of façade access equipment at One Exchange Square for LaSalle Investment Management. Located seconds from Liverpool Street Station and the Elizabeth Line, One Exchange Square is a sustainable workspace development billed as ‘one of the best-connected buildings in London’.
Upon its anticipated completion in early 2026, One Exchange Square will boast exemplary environmental credentials, including a BREEAM Outstanding rating, NABERS 5* and Well Platinum.
Discussing the contract award at One Exchange Square and how it supports Integral Cradles’ sustainability commitments, Kevin said: “The building’s exceptional environmental credentials dovetail perfectly with our commitment to ESG and we’ll be working to design an eco-friendly solution that supports the development’s net zero ambitions.”
With more projects in the pipeline for the remainder of 2024 and looking ahead to 2025, Integral Cradles is prepared to deliver some of the most impressive building maintenance units and storage solutions for some of the construction industry’s largest and most respected clients. The key to this objective is once again, collaboration, Kevin explains:
“Working together is how we achieve great things. We’ll continue to align our way of working with our contractual partners in the construction industry, so that our solutions are factored into the design and become part of the fabric of the buildings we work on.
“It is this approach that has helped us win and retain work with our long-term partners, and this is how we hope these partnerships will continue to thrive for years to come.”
For more information visit i-cradles.com
Charge Point Operators (CPOs) responsible for setting up and managing public Electric Vehicle (EV) charging infrastructure are facing a November 2024 deadline to comply with legislation regarding the provision of a 24/7 manned charge point helpline and reporting mechanisms
The Public Charge Point Regulations 2023 come in to force with the looming threat of fines for noncompliance and this is where outsourced contact centres, like Lemon Contact Centre, can play a pivotal role in ensuring that CPOs become legally compliant prior to the November date.
Leveraging two decades of contact centre expertise, Lemon’s services provide the 24/7/365 availability of a staffed telephone helpline, ensuring EV users can receive assistance at any time, whether they are dealing with issues related to charging stations or have general enquiries and, with Lemon’s customer-centric approach, you can be confident of a smooth experience for your helpline support.
Acting as a natural extension of your business, contact centres like Lemon are highly skilled to assist users with troubleshooting common issues such as connectivity problems, charging errors and can often identify and resolve technical issues without the need for on-site visits, saving you the cost of expensive technician call-outs.
The ability to resolve faults on first-call also, critically, supports the drive to achieve the target of 99% reliability as dictated by the imminent regulations.
Contact centres also support CPOs by providing the required reporting to satisfy Public Charge Point Regulations and, in a highly data-driven industry, Lemon stands out by providing timely and accurate statistics. Transparency is also delivered through live performance dashboards, allowing stakeholders to see the contact centres performance in real-time. This data-driven approach enables CPOs to not only satisfy regulations but to make informed decisions that enhance operational efficiency and customer satisfaction.
In the ever-evolving EV industry, Lemon has etched its name as a contact centre leader, boasting the highest level of ISO and industry accreditations as well as being a Real Living Wage employer. Lemon’s commitment to 24/7/365 service, seamless communication, and insightful reporting isn’t just a promise – it’s a benchmark for others to follow.
lemoncontactcentre.co.uk | 0800 612 7595
The city of Birmingham celebrated last month as it was announced that it had clinched the coveted title of Invictus Games host 2027
Fighting off fierce competition from around the world to host the 2027 games, the final two in the running were Birmingham and Washington D.C, with Birmingham pipping the American city to the post in July.
Celebrating its 10th anniversary this year, the Invictus Games represents the growing awareness of the sacrifices made by service men and women around the world in their selfless efforts to protect society.
Back in May, FM Director met up with ISG Live strategic partnerships lead John Carpenter, whose company supported the Government bid team for Birmingham to host the Invictus Games 2027 at the official launch of the IWFM Veterans in FM Networking Group that took place at the RAF Club in London’s Piccadilly.
The
Speaking exclusively to FM Director after the event, John talked about the huge support for the UK’s bid to host the Games: “We know that we have major competition from Washington DC in the US, but we’re confident we have acompelling bid which can deliver a world class Invictus Games in 2027 and that our bid will be chosen.
“The city has long-established links with the armed services and support for the veteran community, which is the reason it was chosen as the next potential host after the Canadian games next year.”
The result was announced on July 22nd at an unveiling event with Invictus Games Foundation CEO Dominic Reid OBE, Defence Veterans Minister Al Carns, and the Invictus Games bid 2027 CEO Helen Helliwell at the National Exhibition Centre in Birmingham.
Competing against bids from six cities around the world, Birmingham won the bid through its strong commitment to the welfare and recovery of serving personnel and veterans.
Following presentations from both Birmingham and Washington D.C. earlier this year, the Birmingham bid was awarded the Games, highlighting the venue choice of the National Exhibition Centre, the innovative new sports and the demonstration by the bidding team of their commitment to the welfare and recovery of the international cohort of wounded, injured and sick service personnel and veterans.
Commenting on the result, Lord Allen, Chair of the Invictus Games Foundation, said: “Congratulations to Birmingham! The Trustees were very taken by the depth of passion in the bidding team, the experience they brought to the planning and preparations and to the concept of the NEC as a one-site Games. Our thanks go to the team behind the Washington DC bid who were able to demonstrate the city could be a fantastic location for the future.
“As the Foundation looks to the next ten years, we’re excited about the Games pipeline we are building, and for the next ten years of Invictus!”
In addition, The Duke of Sussex, Patron of the Invictus Games Foundation, said: “Congratulations to Birmingham, UK, on winning the bid to host the Invictus Games 2027. Your city’s strong ties to the Armed Forces community made it a formidable contender from the very start.
“Over the years, we’ve seen each city bring a unique spirit and vision to life for competitors, their families, and spectators. We have no doubt the people of Birmingham will join in celebrating the unwavering respect and admiration we have for our veteran and service community, showing the world how their courage ignites hope and unites us all—something your city knows well.”
Following on from the win, FM Director caught up with John Carpenter again to find out how he was feeling after the victory and what the FM industry can do to help Birmingham get ready for its next big sporting moment.
“It was unbelievably exciting to win the bid,” John said. “Especially given the competition of Washington D.C. which is renowned for hosting big events with big budgets.
“However, we were fairly confident we’d win because we had such a compelling pitch. Everyone involved is committed to delivering a world class event and we’re so excited because we have lots of plans surrounding legacy programmes and the impact we’ll have on the wider community.
“We want to make the region proud. Birmingham does a lot for wounded service men and women – it has The Queen Elizabeth Hospital which treats nearly all injured service men and women coming in from warzones such as Afghanistan and Iraq, and there’s also Fisher House, which provides accommodation for the families of injured service members while they are receiving treatment at the hospital.
“The area does so much for the armed forces, we really wanted to give something back, and we’re thrilled to have won.”
Now that Birmingham has won the bid, and the Invictus Games are coming back to the UK for the second time, the hard work really begins. We asked John what’s next on his to-do list.
“We now need commercial support to be able to deliver the games as we want to,” John explained.
“As part of our bid we had to prove we have commercial support because it’s a big risk for the Games Foundation to present the games to a host nation if there’s a potential for it to not be financially viable for them or if there’s a risk of financial disruption.
“To that end, we set up a business briefing event at the NEC in March of this year, where we hoped to get around 60 to 80 businesses who were interested in investing.
“We ended up with around 200 which was wonderful. We had a really warm response, and it was a very clear indication of the level of support we had.”
But now’s the time to walk the walk, not just talk the talk. John explained that his main task now is to get businesses to sign up to offer their financial support in return for being associated with this prestigious event, and he’s looking at FM companies in particular.
The FM sector is a big employer of ex-service personnel and a huge supporter in a variety of other ways too. There is a growing awareness of the advantages of engaging with organisations, government departments and armed services to offer employment to the thousands of people that leave the forces each year to return to civilian life. In addition to this, there are also many and varied social activities of FM clients and their service provider partners, including charitable activities of all types.
“I didn’t realise quite how big the FM sector was for employing veterans, but there’s a huge link and a clear synergy between the two worlds, John explained. “People seem to just find themselves in FM after leaving the forces, and we’d like to call on the industry now to help us with the 2027 Invictus Games.”
He added: “We’re now looking to initiate some conversations within FM to engage further with the industry and work on which companies would like to become a part of it and how.”
John and his team have put together a tiered system for the structure of commercial support for the Games. He explained how it’s a little like the Champions League or the UEFA World Cup, with eight founding partners, followed by gold, silver and bronze level supporters. This type of system will allow FM businesses of all sizes – and all budgets – to be involved to some extent.
We’re excited about the Games pipeline we are building, and for the next ten years of Invictus!
“It will enable companies who want to support us to leave a legacy, as well as giving them the pride of being an official partner, no matter how big or small the organisation is,” John said.
“Plus, the partnerships will be in place as soon as people are ready to become involved, and the sooner they come on board, the more of the three years of build-up they’ll be associated with us for.
“It’s great exposure and given the FM industry’s support in employing ex-servicemen and women it felt like it felt like an obvious move to reach out and get some support from the industry.”
For more information about becoming a commercial partner of the Invictus Games 2027, please visit invictusgamesfoundation.org
Recent research by Towergate Health & Protection shows that the majority (58%) of employers do not have a good understanding of employees’ health and wellbeing needs
Debra Clark, head of wellbeing at Towergate Health & Protection explains that just 44% of employers strongly agree they have a good understanding of employees’ financial needs, followed by 43% who strongly agree they have a good understanding of their employees’ mental health needs, 42% their physical health and wellbeing needs and 40% their social wellbeing needs.
She says: “Recognition of the challenges with which employees may be struggling could be better across all four pillars of health and wellbeing. It is vital that employers obtain a better insight into the needs of their workforce, so they are able to better support them.”
Discovering needs
The survey went on to ask about how employers find out what health and wellbeing support their employees would find beneficial:
Debra explains that employers are using a number of methods to find out what support their employees require in terms of their health and wellbeing, but it is clear that more could be done to ensure that the right assistance is being given.
It is vital that employees are asked how they are and what support they need, and that employers do not just second-guess. Utilising both formal and informal feedback is a good idea; indeed, a spread of methods is the best option for capturing the most information.
Recognition of the challenges with which employees may be struggling could be better across all four pillars of health and wellbeing
It is also important to ensure that employees are regularly asked about their health and wellbeing support needs, as requirements can change quite often and quickly.
The support that is available also constantly evolves and there is an ever-wider array of areas in which employees can be assisted to keep them healthy and productive.
For this reason, it is sensible for employers to talk to experts about what is available in terms of support, and how best it can be implemented.
Tailoring the support towards the specific workforce is important too as different demographics will have different needs. And, of course, communication of what is available and how it can be accessed is always vital.
“Our research shows that employers do not have a great understanding of the health and wellbeing needs of their employees, but they are making efforts to change this.
Our research shows that employers do not have a great understanding of the health and wellbeing needs of their employees
“With a little guidance on what support is available and how best to ensure this fits the needs of their workforce, employers will be able to benefit from healthier, happier and more engaged and productive employees,” Debra concludes.
Back-up power sources are vital to organisations of all kinds; for some, a power outage can spell disaster. The following is an example of how the ability to maintain continuous power through an outage can literally be the difference between life and death
YorPower provides back-up power solutions for clients in a wide range of industry sectors throughout the UK, and previously worked with a hospital in the south of England.
Like most healthcare facilities, the hospital depends on continuous electricity to power a range of life-saving equipment such as ventilators and refrigerators for storing blood and blood components.
When the UPS (uninterruptible power supply) system at the hospital failed in the middle of the night, the current back-up power contractor was unable to respond until the next day.
This was catastrophic as the blood bank refrigerator was unable to keep the blood at the required temperature (between 20C and 6 0C) and it had to be disposed of. All elective operations had to be cancelled the following day as a result.
As the UK’s back-up power specialists, that’s what our customers value most from us. Customers throughout the UK and beyond trust us with their back-up power solutions.
NHS Blood and Transplant supplies approximately 1.6 million units of blood per year to all hospitals in England – an essential service for patient care across a wide range of acute clinical specialties.
An amber alert was triggered on 12 October 2022 for the first time due to a shortage of red blood cells.
At 9:00 the following morning, the site engineer was able to restore mains power to the blood bank refrigerator via the external bypass.
The refrigerator has to be powered up for a minimum of 24 hours before more blood was able to be stored in it – and crucially, only if a back-up power system could be put in place.
Immediate mobilisation to site from YorPower
YorPower received a call from the hospital at 13:30 the afternoon after the UPS system failed, and was on site by 17:00 hours.
Its engineers installed a temporary UPS system allowing more blood and blood components to be delivered by 11:00 the following morning.
YorPower’s UPS Technical Manager, Annmarie Wakefield, advised the client that the best solution going forward would be to have a separate UPS System installed to the blood bank refrigerator to ensure power never fails again and no more blood is lost in the future. YorPower has since received a purchase order to supply and install the UPS.
As a result of the fast response and expert service and advice provided by YorPower, the hospital will be renewing its contract with the West Yorkshire-based contractor.
YorPower has over 60 years of experience as a provider of specialist back-up power services.
It is now relied upon by customers nationwide (and worldwide for the export of generators) for the full range of UPS, generator and control panel solutions.
About YorPower
YorPower is one of the industry’s most trusted providers of back-up power solutions for customers in a wide variety of sectors, both in the UK and around the world.
‘Trusted’ is a word that has always been integral to the YorPower. In the back-up power industry, companies depend on continuous power – any power failure, even momentary, can be disastrous.
That’s why having a reliable and trusted provider of back-up power solutions is so important and YorPower is proud to be that trusted name for a growing number of customers.
YorPower has over 60 years of experience as a provider of specialist back-up power services
Achieving tangible sustainability benefits by implementing minor operational changes in keyholding, by Stuart Wheeler,
Managing Director at Keynetics
Sustainability is a hot topic. Everyone knows about it. Governments have active Net Zero strategies and implementation plans, while organisations are establishing plans and activities to reduce their environmental impact. In many instances, it is evident that failing to act can also have an effect on a company’s reputation, culture, and brand perception.
In most cases, businesses are not shy about promoting their achievements through different communication channels, understanding that being a pioneer of the Net Zero approach might offer a competitive advantage as well as ‘doing the right thing’.
Even though the UK has been the first major economy to reduce its emissions by half 1, the Climate Change Committee highlights that the country is not on track to hit the 2030 target and urgent actions are required 2. According to the UK Government’s Net Zero Strategy, transport emissions are among the issues that must be tackled, and the delivery pathway of reducing them includes a widespread usage of zero emission vehicles to decarbonise travel 3
As a result, some travel-heavy sectors are actively transitioning to electric fleets. Royal Mail, for example, has over 5,000 electric vehicles on the road 4, matched by Mitie with 66% of its fleet now switched to electric 5. However, this transformation presents considerable challenges for many other businesses.
Both Security and FM industries heavily revolve around travel, whether it is for patrolling or delivering services at customer premises. Managing security patrol fleets is particularly complex in terms of sustainability; in order to respond swiftly to alarm callouts, patrol vehicles must be equipped with heavy key lockers that hold a large number of keys. This also implies that vehicles must be reinforced to protect such valuable stock, making it exceptionally difficult to transition to lighter EV alternatives.
FM service delivery may appear less polluting in this respect. However, travel and time are still required for key collection, especially when subcontractors are involved in the process. Excessive emissions may be passed on through the supply chain; in practical terms, the emissions are not actually reduced and the impact on the environment remains the same.
The views on the topic seem to be quite polarised across the security industry. The “Sustainability and the Security Industry” survey by asmag.com-Hivkinson reveals that 47% of respondents view green and low carbon initiatives as very important while 30% believe they are fairly unimportant 6. According to the Statista report, nearly a fifth of physical security professionals worldwide may be concerned about the initial cost and return on investment when adopting low carbon solutions 7 The
With such statistics, it is no surprise that carbon offsetting is becoming so popular as it does not require any operational change while ‘green claims’ can be made. This approach is questioned by both Greenpeace and the Institute of Applied Ecology, questioning the effectiveness of the method and calling it “lip service to action” 8
Yet the tables appear to be turning in recent years, and a serious approach to sustainable actions is becoming a must. The end users are stepping up and becoming more demanding in terms of service provider sustainability. For example, Better Buildings Partnership (BBP), a collaboration of leading property owners focused on improving sustainability of commercial buildings, has created guidance notes for property managers on embedding sustainability into security services procurement, focusing on both environmental and social issues 9
Therefore, it only makes sense that both security and FM firms take feasible actions towards ensuring a more sustainable business model in order to secure the contract at the tendering stage. While many corporate activities can contribute to carbon neutrality, one particular element associated with travel can have a positive impact on the journey to their Net Zero targets. Changes to the keyholding model, which is often overlooked as an insignificant element of the overall operational mix, can reduce travel by half and enable the implementation of an EV fleet.
The tried and tested approach: A case study of CO2 reduction through keyholding improvements in FM delivery
With the UK Government’s commitment to Net Zero, it was only logical for each department to set specific targets to ensure that this goal is met across all their services.
When selecting an external company for FM service delivery, most of which required contractor after-hours access to public buildings, one Government department wanted to ensure that carbon emissions were taken into serious consideration when awarding the contract.
They were aware that demonstrating strategies for reducing emissions would benefit them as well as create a chance for their suppliers to do the same.
As a solution, they opted to implement a new keyholding method by Keynetics, which allowed them to store keys at the point of entry in commercial grade secure key safes at 280 locations.
The Keynetics key management solution incorporates mobile access via an app and a platform for remote access management that also allows audits, which was a critical element for this tender.
Gathering visit data and analysing metrics, such as visit duration, vehicle utilisation, and travel time between facilities and key storage areas, allowed this Government Department to quantify the improvements in service metrics and reductions in carbon emissions.
The deployment of the Keynetics key management solution resulted in a 50% decrease in visit-related trips and a corresponding 50% reduction in carbon emissions, removing 784 tonnes of CO 2 within the first year of the implementation.
Furthermore, the demand for service vehicles dropped with staff adopting alternative modes of transportation to required locations.
Further developments: Alarm response provider transitioning to EV fleet
Meanwhile a globally recognised security company adopted Keynetics’ SentriGuard® solution at different customer sites to improve their response times. Not only did it provide improvements to their keyholding approach, it also helped to achieve environmental benefits and reduce operational costs.
In Germany, the Keynetics system is being used by a worldleading provider of integrated electronic security solutions to reduce the number of keyholding patrols by 40% over the next three years.
The Security Factor: Conducting Due Diligence
Despite all of the benefits, one of the major obstacles when discussing key storage at the point of entry is dispelling objections around the security of key safes.
To address this understandable and genuine concern and demonstrate that Keynetics key safes exceed all industry requirements, the company has earned LPS 1175 C1 and C3 rating certificates from the Loss Prevention Certification Board (LPCB).
The certification process includes audits of all product elements, from the initial design and manufacturing site inspections to rigorous attack tests conducted by BRE.
This has led to adoption of SentriGuard® across multiple sectors, including Retail, Banking, Vacant and Void Property Management and Commercial Real Estate, to name a few.
Therefore, while selecting an access control system for a sustainability score, the procurement team must complete thorough product accreditation checks as well as examine the certifying body’s reputation.
View Keynetics’ Loss Prevention Standard (LPS) 1175 certificates on the RedBookLive and learn more about the mentioned key management solutions on keyneticsltd.co.uk
References
1 UK half way to net zero -Department for Energy Security and Net Zero and The Rt Hon Claire Coutinho
2 Climate Change Committee – 2024 Progress Report to Parliament
3 The journey to Net Zero - GOV.UK (www.gov.uk)
4 Sustainability – Royal Mail
5 Mitie reaches 5,000 EV milestone - FMJ
6 Green and sustainable practices: How much does the security industry know?HIKVISION
7 What can be challenges/barriers to adopting green and low carbon solutions in the security industry? - Statista
8 What is carbon offsetting? – World Economic Forum
9 GN 9.6: Embedding sustainability within security services - BBP
FM Director will publish an overview of the industry’s latest senior new starters and details of their roles in each of its monthly publications
Leading contract caterer Elior UK has announced the appointment of Laura Kendrick, who joins the business as Chief Information Officer.
Laura brings extensive cross-sector experience in leading IT Operations and delivering large complex transformation programmes. She joins Elior UK from IPG Mediabrands where she led IT and Technology for the EMEA region and was responsible for bringing together the UK and European IT teams to move completely to the cloud for all infrastructure and applications. In her role, she also introduced new automated ways of working for key teams to improve their efficiency and integrate solutions to deliver a competitive edge.
Laura will be responsible for leading digital strategy and technology innovation across the Company, reinforcing Elior’s position as a market leader in the use of technology in the contract catering and hospitality sector.
Hospitality business BaxterStorey has promoted Hannah Carter to the position of head of learning and development to fuel the company’s new talent and learning strategy as it expands.
Carter has been working for BaxterStorey for the last two years, having initially joined as a senior learning and development manager. Reporting to Arran McDowell, people director for BaxterStorey UK and Europe, Carter has been tasked with creating and implementing the company’s talent, learning strategy, and leading the L&D team. This will involve implementing a new talent platform to deliver succession planning as the business expands, evolving the industry leading leadership and service academies, and creating equitable learning experiences for team members.
Her 30-year career in hospitality and retail, which began with her working as a chef, has included various learning and development roles at Sainsbury’s, Travelodge and Whitbread.
Jane McCarron, a Trainee Planner at GRAHAM, recently returned from Canada upon completion of an ‘Optimizing High Performance Building Design’ course at Humber College Toronto.
Jane was selected to attend the course following an application and interview process, giving her the unique opportunity of learning from leading Professors in sustainability and high-performance buildings.
While there she became Carbon Literacy Certified and developed a deeper understanding of the built environment’s role in supporting climate change mitigation, adaption, and resilience. She also gained extensive knowledge in the principles of Passivhaus and highperformance design techniques and how they can benefit the construction industry and society. To cap it all, she ended her trip by representing the students at the closing ceremony.
MK2 Real Estate has bolstered its property management team with three new appointments.
Henry Gyselman and Gordon Davies have joined the Birminghambased real estate consultancy as facilities managers, while Shreya Yadev joins as a newly qualified surveyor from Colliers.
Henry has 20 years’ experience in facilities management. Prior to joining MK2 he worked for 14Forty, part of the Compass Group, as the embedded facilities manager for Heineken. Henry was also a FM for Lambert Smith Hampton in Birmingham for seven years, where he managed a portfolio of industrial, office and residential properties.
Gordon joins from developer St Modwen, where he worked as an FM for 11 years. He has more than 20 years’ experience in the property industry. MK2 Real Estate’s property management team employs 18 people. It currently has more than £1 billion of assets under management, with 210 properties and 1,300 tenants on its roster.
Marcello Della Croce, director and head of MK2’s property management team, said: “We are continuing to grow the property management business, following a number of significant new instructions. As a result, we needed to expand the team to service the new contracts and bolster resource for future planned growth.
The Royal Institution of Chartered Surveyors (RICS) has appointed Victor Olowe as the Chair of its new Valuation Assurance Committee (VAC).
Victor is a governance consultant, board reviewer and a former Chief Executive of the Council for Licensed Conveyancers with expertise in professional regulation, consumer protection, quality assurance and board governance.
Victor is highly experienced and currently Chairs the Quality Assurance Scheme Committee at the Institute and Faculty of Actuaries, CGMA Examination Board at CIMA/AICPA, and Water UK’s Independent Sewerage and Water Adoption Panels. He also serves as Vice Chair of Morley College London.
The appointment of the VAC Chair comes as RICS also launches its consultation response on the regulation of valuation practice and a proposed Valuation Compliance Officer (VCO) role. Once the VAC is established, they will make decisions on the next steps to progress this.
Koba, the new flexible workspace company creating premium, evidence-based sustainable workplaces, has appointed Christopher Griffin as the new General Manager at Koba @ 100 Barbirolli Square, Manchester.
This strategic hire is a key step in Koba’s ongoing commitment to delivering unparalleled service and operational excellence to its residents. Chris brings over 15 years of experience in the property management and hospitality sectors, having held senior property roles at several prestigious companies. His expertise in operational management, combined with a strong focus on customer experience and team leadership, makes him the perfect fit to lead Koba’s flagship Manchester location.
Paul Nellist, Managing Director, Koba, said: “We are excited to welcome Chris to the Koba family. His extensive background in Manchester flex and hospitality sectors and his passion for creating exceptional tenant experiences align perfectly with our vision for Koba @ 100 Barbirolli Square. We are confident that under his leadership, Koba will continue to set the standard for sustainable luxury office spaces in Manchester and beyond.”
300 North is a team of Facilities Management (FM) recruitment experts who source permanent, temporary and fixed term contract solutions for the UK Facilities Management, Mechanical & Electrical and Construction sectors. Marketing@300nr.co.uk https://www.300northrecruit.co.uk 0113 336 5161
360 Sport Finance and Mentoring is dedicated to helping professional and semi-professional sporting clubs and venues with sustainable financial growth, including non-event day business. help@360accountants.co.uk www.360accountants.co.uk 01482 427360
A service provider for the future, Advance Facilities Solutions Ltd delivers complete building solutions to customers in the industrial, commercial, and domestic sectors. helpdesk@advance.fm www.advance.fm 01622 720 888
AURA is a technology enabled security response network that enables anyone to access the closest vetted private security officer to their location, anywhere, anytime. ukteam@aura.services
We create, maintain, and monitor healthy spaces –using pioneering online and apps-based technology. This includes working with suppliers and products in the marketplace to deliver long lasting and scientifically tested air and surface protection. info@envelo.solutions https://envelo.solutions 020 7096 1941
Specialist contractor Composites Construction UK operates throughout the UK and Europe. Using innovative methods, we carry out structural strengthening and repairs to concrete, timber, and masonry structures. contact@fibrwrap-ccuk.com www.fibrwrap-ccuk.com 01482 425250
When it comes to pest control in London, Dyno-Pest understands how to handle your problems. We offer a simple solution, using the latest methods to deal with pests effectively and responsibly. info@dynopest.co.uk www.dynopest.co.uk 0800 802 1246
FASET is the established trade association and training body for the safety netting and temporary safety systems industry. We support members with guidance, training, and exclusive benefit schemes. enquiries@faset.org.uk www.faset.org.uk 01948 780652
GIND UK delivers ambitious projects in challenging environments. Our London-based engineering and design team specialises in bespoke access system maintenance for the world’s most iconic buildings. info@gind.uk www.gind.uk 0800 448 8884
Integral Cradles Ltd. delivers permanent façade access solutions across the UK, specialising in high buildings with unique specifications and demands. A whole life-cycle solution. kevin@i-cradles.com www.i-cradles.com 0845 074 2758
For almost 30 years Julius Rutherfoord has been passionate about providing professional cleaning services to some of the most prestigious organisations in the London area. info@juliusrutherfoord.co.uk https://www.juliusrutherfoord.co.uk/ 020 7819 6700
Established over 70 years ago, KCS has rapidly grown from its roots as a respected local window cleaning business, to a nationwide commercial cleaning company. info@kingstoncleaningservices.co.uk www.kingstoncleaningservices.co.uk 01482 648 737
Lemon Contact Centre is a leading contact centre for the FM industry. Leveraging 20 years’ of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business. Lemoncontactcentre.co.uk 0800 612 7595
neutral carbon zone (NCZ) is a full-service platform that gives you the tools your company needs to make the transition to a carbon neutral business and beyond. gozero@neutralcarbonzone.com www.neutralcarbonzone.com 0845 094 5976
Launched in 2008 following the merger of two 50-year-old companies, Magicccote provides a range of expert commercial cleaning solutions to customers across the UK. info@magiccoteuk.com www.magiccoteuk.co.uk 01482 211033
Pace Security is a London-based privately owned company managed by some of the UK security industries’ most experienced and respected security industry professionals. Lindsay@pacesecurity.co.uk https://pacesecurity.co.uk/ 0208 529 3888
Mobilityways is on a mission to make zero carbon commuting a reality. Our ground-breaking climate tech helps large employers to measure, reduce and report commuter emissions. team@mobilityways.com
Project Management Global is a media platform and community for professional project managers. Providing informative news, industry insights, career support, resources and jobs for project managers across the globe. news.pm-global.co.uk
PPSPower (PPS) is one of the industry’s largest and most respected providers of generator and UPS (uninterruptible power supplies) installation, maintenance and repair solutions. sales@ppspower.com
https://www.ppspower.com/ 0345 200 9888
Premier Technical Services Group Ltd (PTSG) is the UK’s leading provider of specialist services to the construction and facilities management sectors. info@ptsg.co.uk https://www.ptsg.co.uk/ +44 (0) 1977 668 771
Working with globally recognised organisations, we are specialists in creating Online Induction Systems, Turnkey and Bespoke Software Solutions, Websites, Mobile Apps and a lot more. hello@res.digital https://res.digital 01724 376002
With over a decade of experience in safety solutions for working at height, we are the ideal partner for solving your roof safety problems, and we pride ourselves on having the highest level of commitment to ensuring safety at work. info@roofsafetysupplies.co.uk https://www.roofsafetysupplies.co.uk 07889 572315
SAEMA has a long history in delivering the best training and guidance in the temporary and permanent suspended access industry. We are committed to advancing safety through raising the standards in best practice. info@saema.org https://www.saema.org/ 01948 838616
Safe Electric is an NICEIC-approved Electrical Contractor, serving Peterborough, Milton Keynes, and Cambridge. With 48 years of industry experience, our electricians and compliance experts can undertake any project. sales@safe-electric.com https://www.safe-electric.com/ 01487 813 600
Contact Cheryl Ellerington cheryl@fmbusinessdaily.com
At Safety Inspection Solutions Ltd (SIS Ltd) we’ve been helping companies to stay legal for over ten years. Our qualified engineers provide fair, efficient, and flexible onsite inspection services, working closely with clients to understand their needs. enquiries@sis-ltd.org.uk https://sis-ltd.org.uk/ 0800 6696 018
Seddon Management Services strives to offer the best solutions for trade associations to keep their members safe and compliant. becky@managementandauditing.co.uk www.seddonmanagementservices.co.uk 07854 226251
Family-owned and run for over four decades, Andron has earned its reputation as a trusted soft FM partner. From day one, our focus has been on building lasting customer partnerships, consistently delivering on promises and providing our services with a personal touch.
Today, we recognise our client's unique challenges and design bespoke, scalable solutions that meet the demands of the new working world. By combining technology with our vast experience, we help our clients control costs, meet ESG goals, and ensure exceptional on-site experiences.
Contact us to learn how we can support your facilities management needs.
With a national presence and over 2,500 colleagues, we can provide bespoke single- and multi-site soft FM solutions for:
Managing Agents, Financial Offices, Workplaces, Manufacturing, Distribution, Residential and Mixed-use Developments, Business Parks, Public Sector, Banks, and Critical Environments.
www.andron.co.uk hello@andron.co.uk