The name Lufthansa need no introduction. As a world renowned air carrier, it is well regarded for being a premium airline with emphasis on quality and customer satisfaction. Hence, the UAE flag carrier strives to make air travel more comfortable, within its means. Thus, it offers Manage Booking to aid passengers with their flight reservations and management. Today a traveler on Lufthansa can easily cancel his flight and avail a refund. The following write-up will examen, indepth, Lufthansa flight cancellation and the policies surrounding it.
Generally, we all get annoyed by the term “cancellation”. This is not just about the lengthy process as many of us are unsure about how to get a refund for the canceled flight. If you booked your flight ticket with Lufthansa then we got all the secret sauce that switches the bothersome cancellation into a happy refund.
How Can I Cancel My Lufthansa Ticket Online?
The very first solution is Lufthansa cancel flight online, using the official website. Passengers can now head to the web and initiate cancellations as long they adhere to the Lufthansa cancellation policy. Here’s how to do it:
1. First, visit the official Lufthansa website
2. Then, you have a choice:
o You can either log in to your Lufthansa Skywards account.
Doing so will make managing your booking much easier, as it allows users to access all of their pre-booked flights at once.
o Or, you can simply continue as a guest.
3. As many do not have access to Skywards, we will demonstrate using the guest approach.
4. Then, click on the Manage tab on the top of your screens, and from the drop-down menu, select Retrieve Your Booking.
5. Now, you have to enter your booking details to view the pre-booked trip. Hence, fill in the following details:
o Passenger’s last name, as on the ticket.
o And your booking reference number. You can find it on the email you received at the time of booking confirmation.
6. After that, click on Retrieve Booking.
7. Now select your flight and scroll down.
8. Here you will find a link, Cancel Flight, click it.
9. Now, the website will redirect you to the check-out page.
10. You can view your refund amount after the deduction of cancellation fee.
11. Lastly, you will get a credit note when you proceed with the cancellation. You can either you the credit note for future travel or refund it by filling an online form or going to the local Lufthansa office.
Lufthansa Cancel Ticket with Phone Number
If you do not want to follow the online approach, contacting the airline can be the best way as customer care will assist you and helps in coping up and solving your issue. You can simply place a call at Lufthansa Flight Cancellation Phone Number to get answers to all your queries. Lufthansa cancel flight is also possible over a phone call. All you have to do is:
First, call the Lufthansa customer care services at +1-888-504-1105.
Then, follow the on-call instructions and wait for an airline representative to connect.
After that, request a flight cancellation by providing your booking details.
Now, confirm your cancellation fee and refund amount and get your credit note accordingly.
Lufthansa Flight Cancellation via Mobile App
Similarly, passengers can use the exclusive mobile app for Lufthansa flight cancellation. The app is available on both popular mobile platforms, Android and iOS. Here’s how you can do this:
1. First, go to the Google Play Store or the Apple App Store and search for the Lufthansa app.
2. Then, download it and go to your device home screen.
3. Now, tap the app to launch it.
4. You can either log in to your Lufthansa Skywards account or continue as a guest.
5. After that, click on Manage and the fill in your booking details, such as:
o Passenger’s last name
o Your booking reference.
6. Now, look up your pre-booked flight and click on Cancel.
7. On the checkout page, confirm your refund amount and cancellation fee and get your credit note for future refund.
Lufthansa Flights Cancel at the Airport
Surely Lufthansa cancel flight is also possible at the airport. However, it can be a hassle if there is a long line. But most passengers keep it in mind in case of emergencies. You can also do so by contacting the airline representative at the ticketing counter and requesting a cancellation after providing your booking details.
How to Reschedule My Lufthansa Flight?
Before rescheduling a flight, the passenger needs to understand that a rebooking is only possible after changing or canceling a flight. Here’s how you can do it:
First go to the official Lufthansa website.
Then log in to your account as it is easier to cancel and rebook after logging in.
Now select your pre-booked flight.
After that, click on Modify flight and choose to either change your flight or cancel it.
Once you are done make sure to check the refund amount.
Now go to Manage Booking and select the changed or canceled flight.
And then click on Rebook Flight.
After that, create a new itinerary and proceed with payment.
You have to pay the change fee and fare difference if applicable.
You can also use the credit you received when changing/canceling flight.
Lufthansa Cancellation Policy (Updated Policy)
As per the Lufthansa cancellation policy, the following rules and guideline clearly state the following:
You are free to cancel and Lufthansa flight, as long the ticket was purchased from the airline.
Although, the flight must directly operate under Lufthansa.
However, any ticket purchased via a third party can’t be cancelled through the airline.
Furthermore, said cancellations are subject to fare type, cabin class, origin and destination of the flight.
You can cancel a flight online and offline.
The refund amount is subject to fare type.
Also, a cancellation fee may apply.
But the airline also offers a 24-hour risk-free period from initial booking. During which, any cancellation will be a subject for a full refund at zero cancellation costs.
Said period must have a gap of 7 days or more between booking and scheduled flight departure.
Group bookings and Holiday bookings are exempt from the cancellation policy.
Only a refundable ticket merit a full refund outside the risk-free period.
The refund will be in the form of travel credits that can be further refund in cash.
However, you have to request for it separately. A refund request can be made online or offline.
A refund request should be made within 2 years of flight cancellation.
A refund can take 7 to 10 business days.
You can’t cancel a flight after its departure. Failing to cancel a flight under such circumstances will be treated as a no-show.
In case you failed to confirm a flight, it will be cancelled, and you won’t get any refunds.
Lufthansa 24 Hours Cancellation Policy
As per the US DoT, any flight to and or from the United States will have to offer a risk free period of 24 hours from initial booking. Lufthansa cancellation policy states that:
Any cancellations made during the risk-free period will warrant a free refund.
Also, such cancellations will be free of cost.
However, there has to be difference of 7 days or more between the booking and scheduled flight departure.
Lastly, only tickets purchased directly from the airline will qualify for Lufthansa cancel flight during the risk-free period.
A cancellation after these 24 hours will be treated as normal cancellation.
Lufthansa Airlines Cancellation Policy Due to Bad
Weather
Lufthansa can initiate a flight cancellation due to bad weather. Since it is an uncontrollable reason, it won’t offer a compensation, but you will qualify for a full refund, regardless of your ticket. As such, the Lufthansa cancellation policy states the following, in respect to bad weather:
You won’t be charged with a cancellation fee.
You will get a full refund.
And you can request a refund both online and offline.
Lufthansa Flight Cancellation Policy Due to Covid-19 (Latest)
Cancellation policy for COVID-19 is clear:
1. For any tickets purchased on or after October 12, 2021, and the travel date is on or before May 31, 2022:
o The validity of a ticket has been increased to 2 years.
o You can also store it for future use.
o Flight changes are free during the period if the new flight is also for the same destination, with the same cabin and class.
2. For tickets that were purchased between April 1, 2021, and October 11, 2021, with the travel date on or before 31 May 2022:
o You can freely change a flight, if the cabin and class remains same, to any destination within the same region/area.
3. For tickets purchased between October 1, 2020, and March 31, 2021, you can do the following if the travel date is on or before 31 May 2022:
o The ticket has been extended by 3 years.
o The extension is from the day of booking.
o You can change your flight for free if it’s the same class, cabin or destination.
4. For tickets that were purchased on or before September 30, 2020, to be used on or before 31, May 2022:
o The ticket has been extended by 36 months from the original booking.
o You are free to change your flight for free to any flight going to the same region.
Lufthansa Holidays Cancellation Policy
Lufthansa Holidays cancellation policy clearly states the following:
You can cancel a Holiday at any time, but corresponding fees will apply.
If you fail to cancel in advance, you can also incur a no-show penalty.
Some reservations are non-refundable, if you cancel them, no refunds will be made.
Separate charges may apply for extra facilities like:
o Transportation
o Cruise Holiday
o Safaris, etc
During peak time such as special holidays like EID, Christmas, New Year, Public Holidays, extra charges can be applied.
Lufthansa Flight Refund Policy
As we already know, as per the Lufthansa cancellation, only Flex Plus fares enjoy full refunds. But there are certain situations that allow passengers to claim a refund with Lufthansa unequivocally. Hence, the Lufthansa refund policy states that:
You can claim a full refund for any cancellations made within the 24-hour risk-free period.
However, there must be a bag of 7 days or more between your booking and flight departure.
Also, the flight must depart or head to the US.
If Lufthansa cancels your flight, due to any reason, you can claim a full refund.
If your flight is more than 5 hours late and it originates from the EU.
A Flex Plus ticket, as we already said, will also fetch you a refund.
In case Lufthansa denies you boarding on a confirmed flight for no fault of your own.
Any cancellation due to a bad weather will warrant refunds.
Cancellations under special circumstances like a sudden illness or death of a close one can be granted a refund.
You must cancel the ticket before flight departure.
Generally the airline provides credit notes. If you want cash refunds you have to request it manually.
A refund request can be made online and offline.
A refund can be cleared within 7 to 10 days while a refund request needs at least 14 days.
Any refund will revert to the original source of purchase.
And you can make a refund request at least 2 years later from the day of cancellation.
In case you do not qualify for a full refund, you can also request for an extension of your ticket validity.
Any refund, (partial refund) will be subject to fare rules.
Step-by-step Instructions for Requesting a Refund for Your Lufthansa Flight Online
In order to request a refund you have to first cancel your booking. Given below is the procedure to request a refund.
Request Refund Online if the Ticket is Yet to be Cancelled
First, go to the Lufthansa website.
Then login to your account and view your pre-booked flights.
Now select the flight you want to cancel.
Scroll down and cancel your flight.
On the check out page you will find your refund amount.
After you cancel your flight you will get the credit note.
Now go back to the Lufthansa homepage.
After that, login to your Skywards account.
Then, go to Manage Booking and view your cancelled flight.
Now, select the flight and scroll down.
Lastly, click on Refund and proceed to fill in the Refund Request form.
Request a Refund Online if the Ticket is Already Cancelled
First, go to the Lufthansa website.
Then, click on Help.
Now, click on Travel Support and select Request a Refund.
After that, proceed to fill in the online refund request form.
Request Refund Offline
First, call Lufthansa customer care at the phone number provided above.
Then, wait for the agent to connect.
Now, request a refund, provided you have already cancelled your ticket.
Then give your booking details.
Policy for Lufthansa Cancelling Flights
Lufthansa can also initiate a cancellation due to various reasons. Hence, let us look at the Lufthansa policy for cancelling flights:
Lufthansa can cancel a flight under various reasons.
In case of such cancellations, it has to provide a full refund and compensation depending on the situation.
If the cancellation is due to unforeseen events it only has to provide a refund.
If it was due to controllable reasons, the airline will have to compensate passengers.
In case of a delay the airline offers complimentary refreshments and meals.
Lufthansa can also rebook you on a different flight for free.
Lufthansa needs to notify the user at least 14 days or more in advance of any cancellation, otherwise it has to pay compensation.
If you miss your connecting flight due to Lufthansa cancellations, the airline will rebook you on a new flight. But the same is not true when you miss Lufthansa flight due to other connecting flights.
If Lufthansa denies you boarding due to overbooking you can claim a compensation.
Lufthansa Delayed Flight Compensation
You can claim a compensation from the airline under the following conditions:
The flight is late by 3 hours or more.
The delay has to be due to any controllable reasons.
You can also claim additional benefits such as:
o Meals and refreshments
o Transportation
o Hotel accommodation
o Contact with family/friends
The airline will deny compensation
o If you missed the boarding deadline.
o You refused an alternate flight.
o You didn’t confirm your booking.
Lufthansa Cancelled Flight Compensation:
You can also claim compensation under flight cancellation.
The airline has to cancel the flight due to controllable reasons.
The airline offers an alternative flight in case of such cancellations.
But if the flight doesn’t suit you then you can get compensation.
Lufthansa Cancelled Flight Compensation
Boarding Denied Compensation
You can get a compensation if the airline denies you boarding due to overbooking. In such cases, contact the customer care for further assistance.
How to Claim Lufthansa Flight Compensation
In order to get compensated by Lufthansa, you have to follow certain actions. Also, you have to manually file to said compensation as the airline will not take the initiative to compensate you. Any compensation needs to be requested via a Flight Cancelled Certificate that the airline issues. But before that, you can do the following to make sure you are well prepared:
Try to get updates of your flight.
Always arrive early at the airport to be prepared for any unscheduled delays or cancellations.
Keep up-to-date with your passenger rights.
In case of delayed or cancelled flights, request complementary services and vouchers.
Always inform the airline that you need a compensation if the situation allows it.
Save every flight related.
Keep a record of the scheduled and actual departure and arrival.
Keep scanned copies of any expenses occurred due to said delay or cancellation.
Have your booking details prepared and on hand.
Now, let us proceed with the compensation request.
First, visit the Lufthansa website and click on Help.
Then, go to travel control and click on Refund/Compensation.
After that, look up the Delay/Cancellation certificate and claim one.
Now, contact the customer care via email or phone call and attach your proof alongside the certificate.
The process will only take 10 to 15 minutes to be completed and if eligible your compensation will be cleared within 14 working days.
Lufthansa Flight Cancellation Frequently Asked Questions (FAQs)
Q1. What would happen if my Lufthansa flight got canceled?
Distance Amount Less than 2000 Km $300 Between 2000 and 4000 Km $400 Greater than 4000 Km $600
Don’t worry! If Lufthansa canceled your flight then the airlines will immediately help you by providing another flight but if that doesn’t fulfill your requirements then you can pay compensation. However, if the flight got canceled due to bad weather then it will not provide any kind of compensation.
Q2. Can I cancel my Lufthansa flight and get a refund?
Yes!! One can get a refund without paying any cancellation fee only if you cancel your ticket in the next 24 hours from the point of booking. You can also get a complete refund without any cancellation fee if you booked a refundable ticket as this type of ticket will allow you to cancel your ticket until the day of departure.
Q3. Are Lufthansa flights refundable?
Yes!! Lufthansa will give a complete refund if you cancel your ticket within 24 hours from the point of booking. but, this is only applicable if you cancel your ticket within 24 hours.
You can get a refund if you booked a refundable ticket as you will be benefited from the feature of canceling your ticket any time till the day of departure.
On the other hand, for a non-refundable ticket, things work in a different way. If you book a nonrefundable ticket you cannot get away without paying a cancellation fee, if you want to avoid the cancellation fee then you must cancel your ticket within 24 hours.
If you fail to cancel within 24 hours then the cancellation fee will be deducted from the paid ticket and the rest will be refunded in an e-credit form that you can use for your upcoming plans.
Q4. Can I cancel my Lufthansa flight ticket for free?
Not really, but you can avoid the cancellation fee by canceling your ticket in the next 24 hours from the point booking.
You can also avoid the cancellation fee if you booked a refundable ticket Other than these two situations there is no way to avoid a cancellation fee.
Q5. What is the time taken by Lufthansa to complete a refund?
If you paid through a debit or credit card Lufthansa may take 7 days to complete the refund the passenger can also choose the way of payment they want.
Q6. Is there a chance of getting a refund when I cancel an Lufthansa ticket within 24 hours of booking?
Yes!! As per the 24-hour policy, you can get a complete refund if you happen to cancel your ticket within the next 24 from the point of booking. You can also avoid the cancellation fee with this policy.
Q7. What happens if I cancel my ticket after 24 hours of booking?
Unfortunately, you will be asked to pay a certain amount of cancellation fee if you haven’t booked a refundable ticket. You can play safe if you booked a refundable ticket as this will allow canceling your ticket anytime before the day of departure.
Q8. Do I get compensation for a canceled flight?
Yes!! Normally an airline will not cancel its flight unless it is an emergency. In this kind of situation, Lufthansa will take full responsibility and provide an alternate flight for the passenger. But, if you are not comfortable with the alternative flight then you can ask for compensation.
There are two things that you need to keep in mind before asking for compensation
Lufthansa will not offer any kind of compensation if the flight is canceled due to bad weather
Lufthansa will only compensate if the flight is canceled or delayed more than 6 hours from the departure schedule.
Q9. When can you Cancel Lufthansa Flights?
Ans. Lufthansa flight cancellation can be done 3 hours prior to scheduled flight departure at the latest.
Q10. Is it possible to cancel my Lufthansa Airlines booking?
Ans. Yes, you can cancel your booking with Lufthansa as long the ticket was purchased directly from the airline, and you follow the cancellation policy.
Q11. What are the best ways for Lufthansa refund requests?
Ans. The airline will always offer credit notes automatically after any Lufthansa flight cancellation. You can then fill a refund request form online or offline to get a cash refund.
Q12. Can I cancel my Lufthansa flight and get a full refund?
Ans. Yes, but you have to either cancel the flight within the 24-hour risk-free period or the flight must be booked with Flex Plus.
Q13. What is Lufthansa 24 Hour Cancellation Policy?
Ans. As per the policy, you can cancel a flight within 24 hours of initial booking for free and still get a full refund, no matter the fare type. However, there must be at least 7 days or more between said booking and your flight departure.
Q14. How much refund will I get for Lufthansa flight cancellations?
Ans. If the airline initiates a cancellation, you are entitled to a full refund.
Q15. What are the Lufthansa cancellation charges for Flex fares?
Ans. On Lufthansa, the cancellation charges for Flex ticket ranges from $200 to $1000.
Q16. What are Lufthansa Saver cancellation charges for Economy Class?
Ans. The Saver is a non-refundable ticket. Hence, if you cancel it you have to forfeit the whole travel fund for said ticket.
Q17. How do I cancel my Lufthansa flight offline?
Ans. You can contact the Lufthansa customer care services or the airport ticketing counter for any cancellation, as long as you adhere to the policy.
Q18. What Happens If Lufthansa cancel booking?
Ans. No matter the reason, if Lufthansa cancels your flight, you can get a full refund, regardless of fare type.
Q19. Explain Lufthansa ticket cancellation via mail?
Ans. You can write to the Lufthansa local office and request them to cancel your flight.
Q20. What to do if your flight is delayed?
Ans. In case of a flight delay, you have to know your rights and request a compensation if the situation allows, at the very least you can ask for a full refund.
