Action Deafness - IMPACT REPORT 2021-2022

IMPACT REPORT 2021/2022

Creating BETTER FUTURES

HELLO & WELCOM ...to Action Deafness’ Impact Report!

We are proud of our 2021 successes and how we were able to deliver essential services during extremely challenging times.

We want to say a huge thank you to our partners, supporters, stakeholders and to our staff team.

I know so many people have worked tirelessly during times of great disruption and uncertainty.

Our exciting impact report demonstrates how we were able to work effectively to meet the needs of our clients. It includes examples of human stories, highlighting the difference our provisions make to people’s everyday lives.

We have also included some statistical information which shows how we have implemented service improvements.

As we look towards 2022, we are encouraged by our exciting plans to create a better and brighter future for our clients.

Craig Crowley MBE CEO

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We worked with

19

organisations from the health and social care sector.

ME

Looking forward to

2022

we are encouraged by our exciting plans to create a better and brighter future for our clients.

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OUR ACHIEVEMEN ...in 2021

Gained Cyber Essentials Plus Certificate Became UK’s first Deaf Organisation to obtain ISO18841 Interpreting accreditation Completed a merger with Walsall Deaf People’s Centre Acquired Scottish Charity Registration status Personal Care 24/7 provision established in Derbyshire Over 35,000 hours of Community & Care Support achieved Over 11,000 assignments completed by Communications Interpreting Pioneered Terp TV remote support with St Andrew’s Healthcare during covid 19 Secured Lottery Funding for Generation Communication (support for older Deaf people) Obtained prestigious NHS’s Shared Business Services (SBS)Framework status Obtained North-East Procurement Organisation Framework (NEPO) status Confirmed Partnership with SignVideo

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Over

35,000

hours of Community & Care Support delivered

Over

11,000

assignments completed

by Communications Interpreting

NTS

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LOOKING AFTER ...those around us

We care for our clients and services users. When people learn about the exceptional level of support we are able to provide, they want access to the same service provisions.

As part of our excellent staffing structure, members of the AD team are offered opportunities for career progression and personal development.

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Interpreting Services Community & Care Services Staff Working for Action Deafness

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OUR PEOPLE ...at Action Deafness

We know that exceptional services are delivered by well trained, compassionate and enthusiastic people.

We support over

Our consumers, partners, staff, stakeholders and supporters are at the heart of everything we do.

They are key to our continued success.

sevice users

500

Stakeholder Numbers Our Service Users: Our Staff: Partner Organisations: Our Commissioned Contracts: Sub-contracts:

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500 112 9 13 6

We have

112

members of staff

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OUR PLANS FOR ...and beyond!

In 2022 we plan to build upon our already excellent services and: Create a new Hub Connect project to promote local community engagement and wellbeing Establish a bespoke digital fundraising and marketing portal so stakeholders and service users can access our services with increased ease Continue vital development of Deaf Extracare so Deaf people need not worry about their future care Continue current, and develop new, collaborative initiatives with like-minded organisations Support and grow leadership within AD Establish and grow new and evolving business & innovation

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Support and grow

leadership within Action Deafness

Prioritising

Business & Innovation

2022

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OUR FINANCES ...Action Deafness

Well-run finances are essential for any sustainable charity. Effective financial management allows us to invest in our staff, thereby enhancing our offerings to service users.

AD’s expenditure for 2020-2021

£4.3 million

Our strong financial position enables us to invest in imaginative new ventures that allow us to grow and adapt to the ever changing needs of our service users.

AD’s income for 2020-2021:

£4.4 million

Key: Service Provision Legacies, Grants & Donations

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Overheads & Staff Costs

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CREATING IMPAC ...through enterprise

We believe that when we work with other organisations we can share good practice and benefit the lives of more Deaf, Hard of Hearing, Deafblind and visually impaired people.

Our Thanks to Partners, Stakeholders and Supporters in 2021-2022

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B righton and Hove Clinical Commissioning Group (CCG) D eaf & Hearing Trailblazers CIC D eafKidz International D epartment of Works & Pensions (Kickstart Scheme) D erby City Council D erbyshire County Council E ast Sussex County Council E veson Trust F utures Housing Group G DA H erefordshire County Council H erefordshire & Worcestershire Health & Care NHS H ertfordshire County Council L eicester City Council L eicestershire County Council Nottingham City Council N ottinghamshire County Council O xford City Council O xfordshire County Council

R are Rockets CIO R NID S ignVideo VRS St Andrew’s Healthcare Trust S ussex Partnership MH NHS T he National Lottery Community Fund (Coronavirus) U niversity Hospitals of Leicester NHS U niversity Hospitals Sussex NHS Foundation Trust V ision Links (Herefordshire) W arwickshire County Council W ayforward Brighton W orcestershire Acute Hospitals NHS W orcester City Council W orcestershire County Council

In the last year we have worked with nine organisations and we look forward to working with more like-minded organisations to generate positive impact in the year to come.

Our Thanks to

Partners and Supporters

CT

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CONTACT US ACTION DEAFNESS

Registered Office: Peepul Centre, Orchardson Avenue, Leicester, LE4 6DP Tel: 0116 2533200 Mobile: +(44) 07947 714040 (24 hour voice/sms number) Email: enquiries@actiondeafness.org.uk Website: www.actiondeafness.org.uk Registered Charity No:

1163758 (England & Wales); SC050670 (Scotland)

Company (limited by guarantee) Registration No: 06706042