Thinking of tomorrow today Helpful tips and advise to help you manage your energy effectively
Helping you prepare... At Flogas Energy we want to ensure all our customers have access to practical tips and advice to help them throughout the year. No matter what size your home is, we have compiled a practical guide to help you maximise your energy usage, effectively and efficiently. 2
3 We are here to help Supporting Vulnerable Customers We have been living through uncertain times and many customers may be anxious about their energy supply, bills and keeping up with Atpayments.FlogasEnergy we are here to help...that is why we have pulled together some information to help you deal with any concerns regarding your energy supply and let you know how we, and other organisations, can provide further support. Pensionable age, disabled or chronically sick. Our Customer Care Register has a range of services which may be of help, whether that's a note so that the meter readers know to allow you more time to answer the door, passwords to protect from bogus callers, or help setting up a carer as an alternative bill payer. For further information for details of all the support we can provide see our Code of Practice for the Provision of Services for Persons who are of Pensionable Age or Disabled or Chronically Customerhttps://www.flogas.ie/residential/flogas-natural-gas/vulnerable-customers.htmlsick.CareRegister
4 Difficulty keeping up with bills Energy Advice To find out how to reduce your energy usage, actions you can take to improve the energy efficiency of your home, information on grants and assistance that may be available to help with the cost of making your home more energy efficient. Please visit: Ifwww.seai.ie/home-energy/home-upgrades/orwww.flogas.ie/energy-aware.htmlyouarehavingdifficultiespayingforyour energy, please get in touch with us as soon as possible. Our trained staff are on hand to support all customers and will consider your individual circumstances to help manage your energy needs
5 Free and confidential advise If you are struggling, or worried about making ends meet this winter you should consider getting free, confidential and independent debt advice. You can contact: You can contact the Citizens Information board on 0818 07 4000 or email info@ciboard.ie The Money, Advice and Budgeting Service (MABS) about your personal finances. . MABs provide impartial advice to help you manage your money and take control of debt. They offer support online, over the phone and face to face. The Citizens Information Board is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services. This service is completely free, and totally independent. They can help you with things like: Getting a better deal on your energy Providing an idea of what to expect from your supplier Advice if you're struggling to pay your bills
6 Prepare for the unexpected During winter there can often be a power cut due to severe weather. Although they can happen at any time you can be prepared by; If your power is off and you want more information, contact ESB Networks 1800 372 999 or visit www.esb.ie Knowing where your household fuses and trip switches are. Having a torch, oil or gas lamp (all preferable to candles) ready and easy to reach. If you have young children, having a supply of formula baby milk & preparing a flask of hot water to heat bottles and baby food. Check if your neighbours have lost supply. If you can, check on vulnerable neighbours to make sure they are ok. Turn on and reset appliances (e.g timers, water heater, burglar alarm). Check appliances and machinery are switched off at the wall. Leave one light on so you know when power is restored. If there is a power cut If your electricity goes off When your electricity comes back on
Do not block radiators with furniture. Never leave the hot water tap running. In very cold weather, set the heating to come on earlier, rather than turning the thermostat up. This means you won't be cold while you wait for your home to heat up. Ensure your boiler is serviced and any repairs are seen to before the winter – don't get caught out in a cold snap.
Keep warm and well - energy top tips Try to heat your main living room to around 21C and the rest of the house to at least 18 C. Make sure you keep your living room warm throughout the day and heat your bedroom before going to bed. Turning your central heating down by one degree could cut your heating bills by up to 10%. Close curtains at night to keep the heat in.
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Use energy efficient light bulbs. Try to remember to switch the lights off every time you leave a Useroom.“task” lighting rather than whole room lighting when only a small amount of light is required. Don't leave mobile phones on charge overnight. Make sure computer equipment is switched off and unplugged when not in use. Electrical appliances on standby cost money - switch the appliance itself or turn it off at the plug if possible.
8 We aim to offer all our customers the best possible service. We understand that some of our customers may require additional support. By completing and returning our vulnerable customer registration form we will support you and your family in the most suitable way. Please see back page, for registration form. Vulnerable Customer
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