Project Coordinator Overview The Project Coordinator’s role is to interact with customers and internal departments of Automated Circuit Design (ACD) to ensure that projects flow through the ACD process as smoothly as possible; and to achieve quality results by the customer’s requested deadline. Project Coordinators receive input from customers that is used to produce the end product. It is the responsibility of the coordinator to distribute the inputs to the proper departments at ACD to complete the work. The coordinator sets up schedules for the project based on the customer’s needs and ACD workload. The coordinator takes feedback from customers and employees to improve processes for future projects. Experience Two years of office experience preferred. Two years of MS Office preferred. Knowledge of Printed Circuit Board (PCB) industry a plus but not required. Responsibilities
Process requests for quotes from customers. Convert quotes into active orders. Ensure accurate customer and billing information to prepare orders for invoicing when completed. Receive data from customers and distribute to appropriate departments to complete the project. Track and maintain updates or changes to data received from customers for in process work. Set schedule for each phase of the project, and adjust schedule as needed. Monitor the projects in process and alert customer of any problems, questions, or issues that arise during the course of the work. Maintain customer orders and ensure correctness of information prior to project completion. Ensure that billing information is confirmed and entered on customer orders prior to project completion. Oversee overall project flow. Follow up with customers to verify satisfaction with the product received, and encourage continued business. Other duties as assigned.
Qualifications
Professional, pleasant and clear communication skills Ability to handle multiple tasks simultaneously Ability to return to tasks after numerous interruptions Strong organization skills
Ability to be both customer advocate and company advocate Ability to work in fast-paced, stressful environment Willing to take initiative to complete tasks and objectives Willing to work as a team to assist other coordinators with overflow work or special tasks Computer literate – extensive use of e-mail, web, MS Office products, and other software programs Basic understanding of accounting principles
Promotion Path The Project Coordinator position can promote to a Lead Project Coordinator position. ACD will make promotions or fill vacancies from within whenever practical. Please contact MyJob@acdusa.com.