Tips to Provide the Best Omnichannel Customer Services
Phone, SMS, Email, Apps, Website, Social Media - These are the endless channels used to interact and deliver a quality experience.
Years ago, there were only two modes of communication phone and fax. Today, however, the tech-savvy customer has become more powerful and knowledgeable than ever before. They demand more channels through which they can engage with the company at their own convenience, also known as omnichannel. The
year-over-year
customer
retention
is
91%
higher
for
companies that adopt omnichannel strategies than companies that don’t.
Omnichannel customer service is an integrated model where all the business’s communication channels are positioned together to
deliver
consistent
support.
The
goal
of
adopting
an
omnichannel strategy is not just to be accessible but also to deliver consistent, quality experiences across all the channels.
Provide LIVE Chat Support Improve Self-Service Feature Reduced Social Media Response Time Enable Email Automation
FiveS Digital, a data and technology-led company, offers omnichannel customer contact center solutions that can revamp each user’s journey by providing a personalized response within a short time. With 24*7 customer support.
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