Doorstep Delivery Of Services To Citizens Of Udaipur By UIT
Challenges
Multiple manual documentation work for appliers. Customer dissatisfaction due to delay in ETA and multiple visits/follow ups to development office. Scope of digital revolution in the field of public services and solution for five core services to its citizen. Creation of Property ID | Mutation of Properties | Lease Exemption Certificate | Building Plan Approval.
Solutions
Established end to end “Doorstep Service Management System” which include call center filed-Operations, CRM-digital documentations. Enabled E-Assistant services for citizens Complete Digital Documentation Enquiry System – Complaint and Grievance Handling
Result
Handled 650+ request and closed 434 till date Achieved 100% CSAT Saved average time upto 40% 100% secure Payment Transaction
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