summer 2006
Fall 2007
spring 2007
WINTER 2011 Fall 2012
Welcome to
Taking Flight ! Welcome to the first edition of “Taking Flight”, First American Title’s quarterly newsletter. Our goal is to provide you with timely information and articles that will keep you abreast of what is happening in the real estate and legal communities as it pertains to the title industry, as well as keeping you up to date on First American. We will feature regular columns such as: Ask the Title Officer, What’s New at First American, Marketing Tips, What’s New in the Industry, and Tips for Your Practice. We also welcome suggestions from you on any topics you would like to see in future issues, and we invite you to submit articles for publication. Feedback and ideas can be emailed to: takingflight.il@firstam.com
Ask the Title Officer…
effect, the following should apply when using the form:
Answer:
1. The date of signing should exactly match the notary date. 2. If representing the seller, the name and address of the principal should exactly match the name and address on the deed. If representing the buyer, they should exactly match the mortgage. If it is a cash deal, they should exactly match the grantee clause of the deed. 3. Please ensure that the following selections are not stricken out: Ê Uʺ,i> ÊiÃÌ>ÌiÊÌÀ> Ã>VÌ Ã» Ê Uʺ > V > Ê ÃÌ ÌÕÌ ÊÌÀ> Ã>VÌ Ã» Ê UÊʺ/> } L iÊ«iÀà > Ê«À «iÀÌÞÊÌÀ> Ã>VÌ Ã»Ê (for the personal property affidavit) Ê Uʺ ÀÀ Ü }ÊÌÀ> Ã>VÌ Ã»Ê Ê UÊ ÞÊ Ì iÀÊ«À «iÀÌÞÊ« ÜiÀÃÊ 4. The POA should always include the property address and legal description, which can be attached on a separate page. 5. The POA should terminate “upon the completion of the closing”. Entering a specific date could terminate the POA prematurely, should additional documents need to be signed at a later date. 6. The agent should be listed by name, not by the name of the law firm or other entity. 7. The signature should exactly match the name of the principal. 8. The POA must be notarized, with the notary paragraph filled in completely. The notary cannot be the principal, agent or witness. 9. The POA must be witnessed, and the witness cannot be the principal, agent or notary. 10. The “Prepared by” name and address must be filled in.
Although the presence of the parties at the closing is preferred, powers of attorney are often utilized to facilitate a closing. Unless it is not possible, the original signatures of the grantor(s) should still be obtained on the deed
If representing a borrower, the lender must approve the use of a POA. When signing as the agent, the agent must sign the principal’s name by the agent as his or her attorney-in-fact. If i h d i h i
Question: What should an effective Power of Attorney for property contain?
At First American, our goal is to create a culture that sets us apart from our competitors. We believe it is our people that make the difference, and in support of that belief, our employees participate daily in our Customer Delight program, which is dedicated to the continual improvement of the closing experience. It utilizes a process that actively promotes all aspects of customer service. Our ultimate goal is to ensure that your experience here will be efficient, effective and friendly. We will discuss this program in more detail in our next issue. Have a safe and happy summer!
TA KIN G FLIGHT
S U M M E R 2015
A Quarterly Publication for the Chicago Metro Area IN THIS ISSUE
PAGE
From the Top .............................................................. 1-3 Ask the Title Officer ................................................... 4-5 What’s New at First American Title ........................ 6-14 Items of Interest .......................................................... 15 Your Point of View ....................................................... 16
Visit us online at www.il.firstam.com
From the Top Harry E. Stirmell, Supervisor of the Title Insurance Section of the Illinois Department of Financial and Professional Regulation
Professional Regulation, has asked every Title Company to remind their title insurance agents who are registered as a Corporation or as a Limited Liability Company to maintain
“ As a result of their failure to file their annual reports, the Secretary of State website will show these companies as: “Not in Good Standing”
F R O M T H E TO P... Three Things By: John Hollenbeck EVP, Corporate Business Director Wow - just weeks away from the implementation of TRID, the TILA RESPA Integrated Disclosure Rule. As we approach October 3rd, here are three personal observations to consider as you prepare to implement the new rule: 1. Notwithstanding the constant drumbeat to the contrary, the new Closing Disclosure is not exactly a replacement for the existing HUD-1 Settlement Statement. 2. Most lenders will produce and deliver the initial borrower’s Closing Disclosure. Most lenders will also produce later versions of the Closing Disclosure but may rely upon the settlement agent to deliver an amended Closing Disclosure at closing. 3. Doing our work early will be important. Borrower’s Closing Disclosure is not a replacement for HUD-1 Settlement Statement. The existing HUD-1 Settlement Statement is mandated by Regulation X, the federal regulation implementing the Real Estate Settlement Procedures Act, or RESPA. It requires the settlement agent to issue the final HUD-1, which reflects what happened at closing. The key here is the HUD-1 is a settlement statement.
Memorandum From The DFI Harry E. Stirmell, Supervisor of the Title Insurance Section of the Illinois Department of Financial and
their “Good Standing” status each year. In a Memorandum issued on April 23, 2007, Stirmell stated, “It is becoming more and more common for corporations and limited liability companies not to file their annual reports with the Illinois Secretary of State. As a result of their failure
?
Ask the Title e Officer…
Question: How can an attorney utilize lize a “Short Sale” to assist a seller eller who is in default but does es not have enough money to close? l ?
of transaction is referred to as a “short sale”. A short sale occurs when the lender agrees to write off the portion of a mortgage that is higher than the fair market value of the the home, provided pro ovvided there the r is re a bu buyer uy uyer willing i to ing
to file their annual reports, the Secretary of State website will show these companies as: “Not in Good Standing”, “Dissolved”, or “Involuntary Dissolution”. “In In order for these corporations and limited liability companies to operate lim in the t State of Illinois, they must be in “Good Standing” with the Illinois Secretary of State. Therefore, effective Se immediately, when our office finds im that tha a registered corporate or LLC title titl insurance agent is not in good standing with the Secretary of State, sta a cancellation letter will be sent to the title insurance agent, with a copy to the title insurance company.” The status of an Illinois corporation or LLC can be found at the Illinois Secretary of State Website: http://www.ilsos.gov/corporatellc/
property. Other options besides the short sale are bankruptcy, assumption, and deed-in-lieu of foreclosure. If your client knows that there will not be enough funds, the realtor should list the property as “commission and offer subject to short sale”. The same verbiage should be in the sales contract. Ask the seller if a workout package
W I N T E R 2015
TAKING FL IGHT A Quarterly Publication for the Chicago Metro Area IN THIS ISSUE
PAGE
F R O M T H E T O P. . .
From the Top .............................................................. 1-2 Ask the Title Officer ................................................... 2-3
By: Michael T. Koors
Best Practices ............................................................. 4-5
Senior Vice President, Direct Division - East Region First American Title
Whats New at First American Title ........................... 6-9 The Practice of Marketing ..................................... 10-11
First American Title Insurance Company traces its roots back to 1889 in Southern California. Having celebrated our 125th anniversary this past year it is a great time to reflect on the company and the title insurance industry. You might say that if one has been in the title insurance and settlement services industry for while you have seen a lot of changes. Actually, it is continually changing, so let’s take a look at the recent past and what we might expect for the coming year.
Items of Interest .......................................................... 12 Your Point of View .................................................. 13-15
Visit us online at www.il.firstam.com
I think we would probably all agree that the challenges since around 2007 have been some of the most trying. The real estate market and lending environment have been tested time and again. Those that provide quality service and reinvest in the industry that we enjoy so much are the ones that have survived and even thrived during these past years. First American is one of these companies. We remain focused on our employees, our customers and the long-term health of our industry and those associated with it. After a very successful 2013, the many dedicated l t Fi t A i i dt ti
Summer 2008
From the Top
“The Role of an Attorney in a Real Estate Transaction: Is an Attorney Really Necessary?” In the majority of states, lawyers are not involved in the real estate transactional practice. In many states, escrow companies close the transaction and prepare the documents, and no lawyers are involved. In other states, there are no escrows, and title or escrow companies facilitate the transaction by preparing seller documents to finalize the transaction. In Illinois, the Chicago metropolitan area real estate transaction normally will have attorneys for both the buyer and the seller. On the other hand, outside the Chicago metropolitan area, the normal real estate transaction will be devoid of legal representation for either party. The reason for this lack of representation is the cost of lawyers whose services are viewed as unnecessary. Is an attorney necessary in a real estate transaction? For years lip service has been paid to the fact that “the purchase of a
home is the single most expensive purchase people make in their lives, and they should be represented by counsel”. However, the legal community still has failed to appropriately foster this concept with the public. The answer to the preceding question is a resounding “yes”, and the following are just some of the reasons:
“ The answer to the preceding question is a resounding ‘YES’ ” 1. Real estate contracts have become more complex. State-mandated disclosure requirements must be reviewed with the client since they are the foundation of the contract and carry with them various obligations and potential liabilities. Utilizing the attorney approval provisions found in most contracts, the attorney can properly “blue print” his or her client’s understanding of the transaction. By maintaining time
Ask the Title Officer… Question: What documents are required for closing when representing a limited liability company, corporation, partnership, religious organization, or not-forfit i ti ?
limits for inspections, financing, notices, and other contingencies, the attorney can protect the client’s rights during the contract phase. The attorney can also address potential tax liabilities of the seller. 2. Many issues, including but not limited to financing, need to be discussed with the purchaser. 3. Financing has become more specialized over the years. Having a lawyer’s guidance at this point in the transaction will avoid problems at the closing and after the purchase is consummated. If a person cannot afford the property without “exotic” financing, proper advice should be given to the client. 4. Municipalities have imposed various requirements that must be satisfied before the real estate transfer can be accomplished. Some municipalities require inspections and repairs, zoning certificates, water certifications and payments, and payment of transfer or purchase taxes before a property can be transferred. Advising a client of these requirements, in advance, will avoid later confusion and frustration.
SPECIAL EDITION
A Quarterly Publication For The Chicago Metro Area In This Issue
FROM THE TOP While we are not completely out of the woods from an economic standpoint, it appears that we have begun the steady climb towards recovery. Recent data shows lower mortgage delinquency rates, reduced foreclosure activity, and an increase in home values. The Mortgage Bankers Association John Paku is anticipating a 16 percent increase in VP, State Manager, purchase originations from 2012 to 2013 Illinois and Indiana Direct and they are forecasting that interest rates Operations will remain below 4 percent through at least the middle of 2013. That sounds encouraging!
(continued on page 3)
For those entities that have a statutory filing requirement with the State of Illinois, the Illinois Secretary of State has a website for “good standing” verification at http://www.ilsos.gov/corporatellc/. h On-line O verification is free, although t there is a charge if you request a certified c copy.
Page
From the Top
As 2012 begins to wind down and we look forward to 2013, I’d like to take a few moments for reflection.
I want to express my gratitude to all of our business partners; we have stood together to weather the storm. It has taken patience, perseverance and hard work from our employees and our customers to endure and I am proud to have come this far with you.
1
Ask the Title Officer
2-3
Ready. Set. Grow!
4-5
What’s New at First American
6-8
Where to begin with Real Estate Tax Issues?
9
FHFA Announces New Standard Short Sale Guidelines for Fannie Mae and Freddie Mac
10-13
Your Point of View
17
All First American Title offices will be closed Tuesday, January 1st
We still have a long road ahead of us but we know the path that we have to take and will continue to follow it, working hard to earn your
Fall 2008 08 0 8
spring 2007
SUMMER 2010
FROM THE TOP
Ask the Title Officer
From the Top By Mojca Anaya Illinois State Escrow Lead First American Title
Question: Is a survey required by the title insurance company for the purchase of residential real estate?
Empowering the First American Escrow Team At First American, we search for new technology, resources and ideas to improve the quality and performance of our closing process. Empowering the First American escrow team in Illinois is the daily focus of the Illinois State Escrow Lead so that your closing experience with us is pleasant, quick and accurate. Residential closings require that closers represent First American Title as well as the interests of the lender. Closers are responsible for verifying that documents are properly executed while ensuring lender funds are disbursed in accordance with their instructions. As the State Escrow Lead, I oversee the escrow processes throughout the State of Illinois for First American Title, including the development of new closing practices and procedures. With the support of the Chicago Area Escrow Services Manager, Kelli Winsky, and the Area Managers, Mary Glavac, Jill Pasko and John Rekart, my ultimate goal is to ensure that all regulatory and compliance matters are adhered to at the closing table
Answer: The title insurance company
“ In my role, I regularly seek opportunities to educate ” RS Form1099-s Forrm rm1 m1099 1099 0 99-ss and d IRS I Form FFo Form 83 8300 3000 and a do oth ottther IRS other title underwriting issues which could result in claims. More recently, the understanding of the processes and the title company’s liability under SB1167, the Predatory Lending Database Program, has been a focus within the escrow field so that we are prepared for the impact this new law has on our closings and it’s effect on all of the parties at the closing table.
will not require a survey in order to close a residential real estate transaction. However, if extended coverage over the standard exceptions in the title insurance policy is desired by the buyer, a boundary survey is necessary. Standard real estate contracts, such as the multi-board residential real estate contract 4.0, require surveys. Many lenders also require survey coverage. The Standard Exceptions are as follows: 1. Rights or claims of parties in possession not shown by the public records. 2. Easements or claims of easements, not shown by y the public records.
As of July 1st, all mortgages recorded in Cook County require a certificate from the state Anti Predatory Lending Database Although
From the Top The New ALTA Documents
On June 17, 2006, the American Land Title Association adopted the 2006 ALTA Owner’s and Loan policies, along with new endorsement forms. These policies and endorsements will be available in the Illinois marketplace in the near future. The 1992 ALTA Owner’s and Loan policies will remain valid ALTA forms until June 17, 2007, to allow time for the transition to the new forms, both locally and nationally. Some of the significant changes in the 2006 documents are as follows: • The “Exclusion to an Exclusion” issue has been resolved – coverages that were previously given as a “carve out” from an exclusion are restated as “Covered Risk”. • Previously existing coverages that continue to exist in broadly worded fashion are expanded by the use of additional “Covered Risks”, to better explain the coverage. • Creditors’ Rights coverage for transactions in the prior chain of title is specifically given. • Survey coverage is expressly given, unless specifically excepted. • Gap coverage is given. • Coverage is given for loans created byy electronic transactions. • The definition of “Insured” is broadened ened to i t t i f th
• The non-cumulative liability clause has been eliminated from the Loan Policy. • The “Insured” is now given the right, under certain circumstances, to elect the point in time at which the amount of loss is determined, electing either the date when the claim is made or when the claim is settled and paid, and under those same circumstances the Insured will benefit from an automatic increase in the “Amount of Insurance”. • In the Loan Policy, frequently used endorsements can be issued by use of a “check the box” procedure. A comparison of the 1992 and 2006 ALTA Owner’s and Loan policies is being prepared for distribution, together with the new endorsement forms. Samples of the updated documents can be found on the ALTA website at: http://www.alta.org/standards/ index.cfm
Robert J. Duffin,
First American VP and Midwest Regional Counsel, and recently elected President of the Illinois Land Title Association (ILTA).
From the Top
Ask the Title Officer…
To make consistency possible, I conduct special-issue training meetings as often as needed and also lead our Underwriting School. At the Underwriting School, ten employees endure extensive training one morning every week for a year. All the enrolled employees are willing volunteers, to various degrees, although I was asked at the end of the first day this year if we really were going to have a quiz every single week. Well, my answer was yes, making me think of one of my esteemed Ohio State University law professors who used to say: “the beatings will continue until morale improves”.
Heard it all? Not Yet... My position as Illinois State Underwriting Counsel for First American Title Insurance Company is perhaps a bit complicated to define, but it is one of the most interesting places to be in the title insurance industry. I focus on the underwriting portion of the transaction, which is basically the risk assessment functions of title clearance and assumption of risk by endorsement or other methods.
Answer:
Property of four units or less used for residential purposes is considered residential property. All other types of property are considered commercial. This includes: factories, apartment buildings of more than four units, retail stores, storage facilities, and farm land, to name a few.
I am privileged to manage a team of
experienced, capable senior underwriting staff of our title and hold harmless departments.
The team includes Joyce Chatman, Megan Dunn, Linda Kozlowski, Alice Lange, Walter Lesus, Sandy Pyle, Kay Senneke, Cindy Topps and John Wolff. Their wealth of knowledge and experience makes managing this senior staff personally rewarding and I learn a lot from them. The most challenging thing is making sure all the title officers are on the same page in order to avoid “title officer shopping” –
PAGE
Ask the Title Officer ................................................... 2-3 Customer First Team ..................................................... 4 What’s New at First American ...................................... 5 Offices on the Move ..................................................... 6 Looking for a Form or Document? .............................. 6 Parking Validation ......................................................... 6
I have spent the better part of my career working in state government as a regulator. Prior to joining the Title Insurance Section of DFI in 1999, I examined consumer and mortgage lenders for the Consumer Credit Division. I also have regulated other non-banking financial institutions with DFI. My background has provided me with the foundation necessary to properly understand and implement the duties of my new position. For example, in 2006, I worked for an Illinois-based title insurance underwriter, and later for an Illinois-based title insurance agency. For more than six years I worked in the title insurance industry, which has provided me a great learning opportunity. I have experienced the “title insurance world” from all sides.
MCLE Seminar ............................................................... 7
in a fifive-attorney Joliet law firm, I had the good for fortune of spending the first few years of my titl title careerr under the tutelage of a 40-yearr veteran of the title industry. Hee was ding an outstanding d teacher and mentor. Hee often told me that youu will be an
From the Top
Recently I accepted the position of Title Insurance Supervisor of the Division of Financial Institutions (“DFI”) at the Illinois Department of Financial and Professional Regulation. The duties of the position are statutorily mandated, but allow for the holder to develop initiatives that seek to enhance the oversight of the industry. Maintaining financial stability and governance of Title Insurance Companies and their requisite agencies is vital to the protection of Illinois consumers.
From the Top .............................................................. 1-2
un underwriting. Following seven years of ge general practice transacting and litigating
process customer friendly”
Ask the
IN THIS ISSUE
Besides internal training, I enjoy teaching be because I understand the importance of it ffor confident, flexible, and reasonable
“ My goal is to keep our underwriting
My goal is to keep our underwriting process customer friendly by making it efficient, clear, reasonable, and if need be, creative when possible. To achieve this, I serve as a resource for attorneys, lenders, and builders. I also oversee training and procedures that integrate new legislation, case law and current trends in real estate into our workflow.
In a typical residential closing with loan proceeds being used to purchase the property, First American acts as the agent for the lender and must follow the lender’s instructions as agreed to in a Closing Protection Letter. In a
A Quarterly Publication for the Chicago Metro Area
especially by the sales reps!
By Martin Cann Illinois State Underwriting Counsel First American Title
Question: How does a commercial closing differ from a residential closing?
By: Phil Stein Title Insurance Supervisor Illinois Department of Financial and Professional Regulation
TA K I N G F L I G H T
Best Practices ................................................................ 7
Visit us online at www.il.firstam.com
Answer: With the demise of several large builders and a rising A An
M b
k
dh
id d
FALL 2009
“The Role of an Attorney in a Real Estate Transaction: Is an Attorney Really Necessary?” In the majority of states, lawyers are not involved in the real estate transactional practice. In many states, escrow companies close the transaction and prepare the documents, and no lawyers are involved. In other states, there are no escrows, and title or escrow companies facilitate the transaction by preparing seller documents to finalize the transaction. In Illinois, the Chicago metropolitan area real estate transaction normally will have attorneys for both the buyer and the seller. On the other hand, outside the Chicago metropolitan area, the normal real estate transaction will be devoid of legal representation for either party. The reason for this lack of representation is the cost of lawyers whose services are viewed as unnecessary. Is an attorney necessary in a real estate transaction? For years lip service has been paid to the fact that “the purchase of a
home is the single most expensive purchase people make in their lives, and they should be represented by counsel”. However, the legal community still has failed to appropriately foster this concept with the public. The answer to the preceding question is a resounding “yes”, and the following are just some of the reasons:
“ The answer to the preceding question is a resounding ‘YES’ ” 1. Real estate contracts have become more complex. State-mandated disclosure requirements must be reviewed with the client since they are the foundation of the contract and carry with them various obligations and potential liabilities. Utilizing the attorney approval provisions found in most contracts, the attorney can properly “blue print” his or her client’s understanding of the transaction. By maintaining time
Ask the Title Officer… Question: What documents are required for
ith th
limits for inspections, financing, notices, and other contingencies, the attorney can protect the client’s rights during the contract phase. The attorney can also address potential tax liabilities of the seller. 2. Many issues, including but not limited to financing, need to be discussed with the purchaser. 3. Financing has become more specialized over the years. Having a lawyer’s guidance at this point in the transaction will avoid problems at the closing and after the purchase is consummated. If a person cannot afford the property without “exotic” financing, proper advice should be given to the client. 4. Municipalities have imposed various requirements that must be satisfied before the real estate transfer can be accomplished. Some municipalities require inspections and repairs, zoning certificates, water certifications and payments, and payment of transfer or purchase taxes before a property can be transferred. Advising a client of these requirements, in advance, will avoid later confusion and frustration. (continued on page 3)
For those entities that have a statutory filing requirement with the State of Illinois, the Illinois Secretary of State has a website for “good standing” verification at
FROM THE TOP
In This Issue
Page
From the Top
1
Ask the Title Officer
2-4
First American Completes Corporate Spin-Off
Focus On: Customer First Promise
5
What’s New at First American
6
By: Mike Mills Senior Vice President, Regional Manager First American Title Insurance Company
The Practice of Marketing Championship Marketing
7
Items of Interest
8-18
Your Point of View
19
On June 1st, 2010 the First American Corporation split into two separate companies. For over 120 years, First American has worked hard to bring unparalleled title insurance services to our customers. Over the past 20 years, we have also built the preeminent real estate information business. Our company, which will include our title insurance and closing/settlement services -- along with our specialty insurance services (which include but is not limited to homeowners insurance, home warranty, and 1031 Exchange) -- will be known as First American Financial Corporation (NYSE: FAF) and will be commonly referred to as First American. The corporation that will include our current real estate information and analytic services businesses is named Corelogic, Inc. (NYSE: CGLX) First American and Corelogic, Inc. will operate independently of one another and without a common parent company.
First American’s dedicated focus to your needs combined with our financial strength will ensure a long lasting and mutually beneficial partnership.
FALL 2011
Winter 2012
Spring 2012
TA KING FL IGHT
FROM THE TOP A Quarterly Publication For The Chicago Metro Area
FROM THE TOP We would like to share this recent memo from Rich Cannan, First American’s Eastern Division leader. It expresses our commitment to being the industry standard in providing customer delight.
There are times when I like to turn my brain off and rest, but I can’t seem to do that lately. Recently, I did a lot of thinking about the company and our division, and there are many things that have become very apparent to me that I would like to share with you. Despite operating in a still-challenging market, the Eastern Division was profitable in 2011. Our increased efficiencies have helped us aggressively manage our expenses, and we find ourselves at the beginning of this year to be a company that is streamlined and poised to take advantage of any improvement in the economy, in general, and the housing industry, in particular. All of this is positive, but at the same time, we must execute a clear strategy for growing our customer base as well as preserving our existing business. I believe that the best way to accomplish this is to become a company that is 100% customer-focused. In the fall of 2011, First American Title conducted a customer survey for our agency and direct operations to learn what key elements are necessary to create highly-satisfied customers. Conducted on a blind basis, the questionnaires were developed with input from First American management and completed by h f h h l l
In This Issue
Page
From the Top
1-2
Memorial Day Independence Day
2
Ask the Title Officer
3
The Customer First Team
4-5
What’s New at First American Give Your Business a SWOT in the Arm
6 7-8
Items of Intrest
9
CoreLogic® Introduces HARP 2.0 Refinance Data Services
10
Management Matters in the Title Insurance Industry
11-16
Your Point of View
Parker S. Kennedy Chairman and Chief Executive
First American Celebrates 120-Year Anniversary As It Prepares To Split Into Two Publicly Traded Companies
17
- Separation of Financial Services Companies from Information Solutions Companies Will Enable Both to Grow and Prosper America’s largest provider of business information, announced a yearlong celebration to mark its 120th year of service to the real estate and mortgage industries. The company also reaffirmed its plan to separate its Information Solutions and Financial Services businesses, creating two new publicly traded companies, as soon as the first half of 2010. From its roots as an Orange County, Calif., abstract company, First American has grown to become an industry leader, delivering a vast array of products and services used in real estate transactions, risk management, insurance and consumer marketing. Today, 90 percent of all real estate transactions in the United States involve at least one First American product or service. The company’s primary businesses include one of the nation’s largest title insurance
SUMMER 2014
A Quarterly Publication for the Chicago Metro Area IN THIS ISSUE
FROM THE TOP
PAGE
From the Top ............................................................ 1 - 2
In This Issue
Page
From the Top
1-2
Asks the Title Officer
3-4
Eagle Services Unit
5
Soaring High
5
What’s New at First American
6
Know the Way...
7
(RESPA Reform Webinar) (John Wolf Set to Retire)
(TIL & RESPA Reform)
Office Moves to Note
FROM THE TOP
What’s New at First American Title ...................... 4 - 10
By: Patricia Weinstein Illinois State Manager
The Practice of Marketing .......................................... 11 Focus On ..................................................................... 12 Items of Interest ................................................... 13 - 19 Your Point of View ................................................ 20 - 21
Visit us online at www.il.firstam.com
7
Best Practices
Ask the Title Officer ................................................. 2 - 3
Well guess what? It’s not magic. Walt Disney had a vision for a theme park that would be better, cleaner and nicer to experience than any other amusement destination in the world. Since the opening of Disneyland in the 1950s and Disney World in the 1970s, the Disney organization has worked relentlessly to improve the experience every day.
8
Items of Interest
9-12
The Practice of Marketing
13, 15-21
Your Point of View
14
(Basic Ethics for The Real Estate Attorney)
Ever been to Disneyland or Disney World? If you have you probably went with your family and have dozens of memories from those trips. Why go to an amusement park thousands of miles away, spend a ton of money, spend hours in lines to experience rides that do not compare to the wildest roller coasters in the world? As anyone who has gone to either Disney Park may tell you, it is the experience. For some people it is the awe and excitement of their children and/or grandchildren, for some people it is their own personal enjoyment of the parks and attractions. Many people will share that the reasons they go to Disneyland and Disney World is because that is where the magic happens.
John Paku Vice President and State Manager Illinois and Indiana Direct Operations First American Title Insurance Company In my 20+ years with First American Title, I have had the pleasure of working with talented First American employees and our valued customers. My new opportunity, as state manager of Illinois and Indiana direct operations, comes at a time when Mike Mills, senior vice president and regional manager, is now responsible for direct operations in Florida, Ohio, Pennsylvania, New Jersey, Michigan, Indiana, and Illinois. I am honored to be leading our team of title, escrow, and sales professionals and continuing to serve our highly-respected customers.
In This Issue
Page
From the Top
1
Ask The Title Officer
2-4
The Customer First Team
5-6
What’s New at First American
7
Items of Interest
8-10
The Short Sale Bankruptcy Relationship
11-12
TA KING FL IGHT IN THIS ISSUE
PAGE
From the Top .............................................................. 1-2 Ask the Title Officer ................................................... 2-3 Best Practices ................................................................ 4
New Chicago Ordinance: Secure and Maintain Vacant Buildings
12-13
What's New at First American Title ........................ 5-10
Your Point of View
14
The Practice of Marketing ..................................... 11-12 Items of Interest .......................................................... 13 Your Point of View ....................................................... 14
One of the core operating principles of First American Title is to exceed our customers’ expectations. Our focus will be to continually improve the experience you and your clients’ have with First American. Our goal is for you to use our knowledgeable and experienced team to garner repeat business from your clients. Recently, Customer First workshops for all employees were conducted. We reviewed customer service skills and behaviors and shared best practices designed to provide you with exceptional service. In addition, First American conducted a survey of our lender customers to collect feedback on how our various departments and offices are performing. We have used this data to focus our efforts on improving and customizing service based on the feedback we received. Furthermore, First American will continue to seek customer feedback through surveys and in person to meet your needs and exceed your expectations
S U M M E R 2016
FROM THE TOP
A Quarterly Publication for the Chicago Metro Area
Visit us online at www.il.firstam.com
In This Issue
In this edition of Taking Flight, we focus on the new year and renew our commitment to provide superior service to you, our valued customer.
F R O M T H E TO P... By: Patricia Weinstein
We resolve to earn your business by providing you with unparalleled customer service on each and every transaction, and we look forward to hearing from you and working together in 2012.
IL State Manager I am not sure if my attitude about people in general was a product of my upbringing or a personality trait. But in my life and over the length of my career, I have always felt that all people deserve respect, courtesy and dignity. That is why I love that First American Title has worked so hard to recognize we should always place our “People First”. For those of you who have visited our offices, you may have seen posters or banners with those words in our offices. This is not just a slogan to management at First American Title; it is a commitment to putting our employees first and is an integral part of our culture. Corporate leadership thinks of the employee experience as the interactions they have within the company that influence their performance from “hire to retire”. Positive employee experiences are vital to our company’s success. By providing employees with what they need to do their job to the best of their abilities, we empower them to deliver outstanding customer service that drives growth.
John Paku VP, State Manager, Illinois and Indiana Direct Operations
We hope you enjoy this edition of Taking Flight and have a joyous and prosperous New Year!
Page 1
From the Top Resolutions
1-4
Daylight Saving Time The Customer First Team
4 5-6
What’s New at First American Items of Interest Your Point of View
7 8-11 12
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Our New Year Resolution is for you – our valued customer!
Our Illinois leadership has embraced this philosophy wholeheartedly. On corporate, regional and state levels we have a myriad of training programs employees are encouraged to use. We have multiple online l h ff h
SPRING 2010 Winter 2013
TAK I N G F L I G H T
FA L L 2 0 1 4
A Quarterly Publication for the Chicago Metro Area IN THIS ISSUE
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From the Top ............................................................ 1 - 2 Ask the Title Officer ...................................................... 2 Best Practices ................................................................ 3 Whats Old at First American Title ................................ 4 Whats New at First American Title .............................. 5 The Practive of Marketing .......................................... 13 Items of Interest .......................................................... 14 Your Point of View ....................................................... 20
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F R O M T H E T O P. . .
TA KI NG F LI GH T IN THIS ISSUE
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From the Top .............................................................. 1-2
By: Patricia Weinstein Illinois State Manager
Ask the Title Officer ...................................................... 4
We have a lot of offices located throughout Illinois with a heavy concentration in the Chicago Metro Area. With Metro’s broad diversity, we see a lot of different cultures in our closing rooms. I am sure that as real estate professionals you have had to deal with clients from different cultures. I always assumed that if our First American staff were pleasant to all our guests, helpful and efficient that we were doing just fine even if English was not their first language. So it came as a surprise to me when I met with members of our Strategic Markets Department that perhaps we were falling short of the WOW moments in our Customer Care for different cultures. Two wonderful ladies from Strategic Markets came to Chicago in July and spoke to our sales staff and escrow
First American Looks Back at 2015 ......................... 5-15 Items of Interest ..................................................... 16-19
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From the Top
S P R I N G 2016
A Quarterly Publication for the Chicago Metro Area
S T R AT E G I C M A R K E T I N G
F R O M T H E TO P... IL State Escrow Lead
In This Issue
Page
From the Top
1-3
Ask the Title Officer Customer First Team
Spring is nearing its end with summer right around the corner. How can the time be moving forward so quickly? Wasn’t it just yesterday we were nodding our heads wondering how TRID, the TILA RESPA Integrated Disclosure Rule aka Know Before You Owe rule, was going to impact our market? Well, here we are. More than 6 months into implementation and buyers and sellers are still purchasing and selling homes – YAHOO!
4 5-6
What’s New at First American
7-8
Tax Considerations for Real Estate Investors Purchasing Residential Properties in Cook County
9-10
Items of Interest
11-13
Integrity
14
Your Point of View
15
Pictured from left to right: Mary Glavac, Jim Stucker, Amy Michalak, Carie Holzl, Ryan Pettengill, Mojca Anaya, Marty Cann
FROM THE TOP
First American is More Than Title Insurance!
A Quarterly Publication For The Chicago Metro Area
FROM THE TOP
Happy New Year from the staff of Taking Flight
By: Mojca Anaya
When asked to accept the role as our State Escrow Lead 10 years ago, I knew I would miss the direct interaction I shared with you, our customers. It was one of the aspects I enjoyed so often when working in closing branches. Thus, 2015 was an exceptionally exciting year for me as I had the opportunity to see and talk with so many attorneys and realtors, whether through a TRID presentation or webinar. I met with lenders to discuss what might need to be done differently so the lending community could meet the deadlines and requirements of TRID. Internally, we updated our title and settlement software system and our diverse customer calculators. We held full-day staff trainings with every employee in Illinois. We not only wanted to know the rule but understand how TRID was going to affect each and every customer, what could we do to assist keeping the closing experience with us pleasant, quick, accurate and compliant.
Summer 2012
The First American Corporation traces its roots back to 1889, and we have spent the last fifteen years aggressively assembling businesses that have enabled us to diversify from our title insurance roots. This diversification has led to First American becoming the nation’s leading provider of advanced property and ownership information, analytics, and services; our database covers more than 98 percent of the nation’s real estate transactions. The services provided by our five business segments -(1) title insurance and services, (2) mortgage information, (3) property information, (4) specialty insurance, and (5) risk mitigation and business solutions -- fuel the major economic events of your clients’ lives through businesses that use our information to help people buy a house, get a mortgage, build their business, and live their lives. Owning a home remains an American dream. First American Title is committed to helping many Americans make their dream come true. In addition to our title and escrow services, we also provide homeowners with high quality property and casualty coverage (First American Property & Casualty Insurance Companies) and renewable home warranties (First American Home Buyers Protection). We are the industry leader in helping first-time and under-served homebuyers learn more about the home buying process through our national and community educational outreach programs (First American Homeownership Foundation)
What’s the Rush? By: Leanne Zinn-Cox Director of Strategic Initiatives First American Title
Ask the Title Officer…
Question: How do I close a real estate sale if a title holder is deceased?
It is said that it takes a village to raise a child. Well, some of the same
I think we can all agree that our housing market is causing many to rethink processes and strategies while aiming at meaningful improvement. When business is good we have a tendency to lose our sense of direction, sometimes forgetting that what goes up must come down. In the leaner times, many businesses will force rapid change in almost a “knee-jerk” reaction. Many companies have rushed to correct past sins, rushed to scale down, rushed to automate and/or outsource. You will read quotes by the leadership of companies denouncing the old traditional ways of running their businesses and making new commitments to explore emerging frontiers. They claim they can “instantly” revolutionize an industry by processing their workloads from remote locations, breaking up bricks and mortar, cutting fat and running lean organizations.
enhances our standard practices and enables us to elevate our service in the following areas:
First American is a financially strong, methodical and deliberate company. Regardless of good or lean times, unlike our competition, we have not had to make rush decisions that could potentially put our customers’ experience at risk. Why? Because First American Title Insurance Company agrees with
The outcome of our planning, pooling of talent and customization will create the
x x x x x x x
In This Issue
Page
From the Top
1
Ask the Title Officer
2-4
Focus On: The Suburban Metro Area
4-5
What’s New at First American
6-8
The Practice of Marketing
9
Items of Interest
10-17
Best Practices
18
Your Point of View
19
Knowledgeable personnel available to answer your question every time you call Proactive Communication Customer Preferences Error Free Production Workgroup Team Approach Service Level Agreements to deliver product with consistent turn around time Extraordinary Closing Experience
TAKIN G FLIGH T
A Quarterly Publication For The Chicago Metro Area FROM THE TOP
In This Issue
Page
Honoring the Memory of Donald P. Kennedy 1918 - 2012
From the Top
1-2
Ask the Title Officer
2-3
We would like to dedicate this feature of From the Top to the memory of the man who was instrumental in transforming First American Title from a single county operation in California into a national and international giant in the industry. They say a corporation mimics the traits of its leader. If that is the case, Donald P. Kennedy was the perfect role model. Don Kennedy served the company his grandfather founded with remarkable distinction for more than 60 years. During this time, the company grew from a oneoffice firm in Santa Ana, Calif., to a FORTUNE® 500 company with hundreds of offices around the world. He did it by picking great people, setting a course and allowing people to succeed in their own way. He was tough, but never mean; smart but never condescending. He led with humor and grace and always found time for fun. “The real strength behind First American is our people,” he once said. “We’ve made it through some tough times and came out stronger for it. I am consistently amazed by the talent and dedication of the great people we have in our Company.” Don Kennedy was a textbook example of how innovative thinking, combined with grit and longevity, can revolutionize not only a company, but an entire industry. Continued...
TAK I N G F L I G H T
IN THIS ISSUE
PAGE
From the Top .............................................................. 1-2
The Hidden Costs of Not-To-Exceed Acreage on an ALTA
4
The Customer First Team
5
First American Financial Strength
6
Ask the Title Officer ................................................... 2-3 What's New at First American Title ........................ 4-10 The Practice of Marketing ..................................... 11-12
What’s New at First American
7-8
Items of Interest
9-10
Discownts
11
Your Point of View
12
Items of Interest ..................................................... 13-15 Your Point of View ....................................................... 16
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F R O M T H E TO P... A Time for Finishing Strong By: Jim Stucker IL State Sales Manager “Finish strong” – a phrase we commonly hear in sports. It’s the focus of teams as the baseball season winds down to the playoffs, it’s the added push a swimmer makes at the end of a race or the kick a marathon runner makes toward the finish line, even when there doesn’t seem to be any “gas left in the tank." But what does it mean to us in the real estate industry? Although many of the following points seem to be sales related, you will find that all or most of them can be applied to any aspect of your business, whether you are an attorney, a Realtor, a lender or a builder. As the year end draws closer, take time to review your goals
W I N T E R 2017
A Quarterly Publication for the Chicago Metro Area in this issue
page
From the Top ............................................................... 1-2 Ask the Title Officer .................................................... 2-3 Best Practices ................................................................. 4 What's New at First American Title ......................... 5-11 Items of Interest ...................................................... 12-17 Your Point of View ........................................................ 18
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F R O M T H E TO P... By: Jim Stucker IL State Sales Manager Newsletters are often very much like New Year’s resolutions. Often they are good ideas borne from good intentions. Unfortunately, like our promise to lose weight, quit smoking, spend less, save more, etc., newsletters are frequently started and quickly neglected. Not so with Taking Flight. In 2017, we are proud to be celebrating our 10th year of publication! In our very first publication in the summer of 2006, we announced that the goal of Taking Flight was “to provide you with timely information and articles that will keep you abreast of what is happening in the real estate and legal communities as it pertains to the title industry, as well as keeping you up-to-date on First American”. That goal remains firm today as we are driven to keep the publication relevant with columns that focus on topics that keep you abreast of the underpinnings of title underwriting, news about First American Title’s local people and operations, marketing tips and tricks, items of interest to our industry, and best practices. What you won’t find is an overabundance of “fluff” material that often resides in newsletters. While crossword puzzles and recipes have
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First American Title Insurance Company, and the operating divisions thereof, make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.
Continued...
F A L L 2016
A Quarterly Publication for the Chicago Metro Area