First American Title Chicago Metro Taking Flight Newsletter - Spring 2017

TAK I N G F L I G H T

S P R I N G 2017

A Quarterly Publication for the Chicago Metro Area in this issue

page

From the Top .......................................................... 1-2 Ask the Title Officer ................................................ 2-3 Best Practices ............................................................ 4 What's New at First American Title ........................ 5-9 The Practice of Marketing ........................................10 Your Point of View ....................................................11

FROM THE TOP By: Chris Poulsen IL Area Escrow Manager Last Impressions Can Leave “Lasting” Impressions; Let Our Office Be Your Office.

All too often an amazing experience is ruined by the very last thing that happens. The process of buying or selling real estate these days can stress out even the most seasoned professional.

At First American Title we take great pride in our branch offices and the way they welcome your client home. It’s not just about

Visit us online at www.il.firstam.com

the cookies; each of our offices is meticulously decorated down to the last detail. Over the course of the last year we’ve remodeled or relocated a number of branches, including Aurora, Arlington Heights, Gurnee, Oak Park, Vernon Hills & Westchester.

Extensive renovations are currently under way in our Loop and Warrenville locations.

Continued...

©2017 First American Financial Corporation and/or its affiliates. All rights reserved. | NYSE: FAF | 15121640517

First American Title Insurance Company, and the operating divisions thereof, make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

FROM THE TOP

Continued...

We continually strive to provide a relaxed, professional atmosphere, and never stop looking for ways to improve the closing experience. Leave the office without your phone charger or glasses? Worry not, each of our closing rooms is equipped with a universal charging system and an assortment of reading glasses to keep you powered up and focused.

We’re not just another pretty face; cutting edge technology

ASK THE TITLE OFFICER QUES T IO N I understand there will be an amendment to the Limited Liability Act. What do I need to know for my real estate practice?

ANS WER

keeps you seamlessly connected to our Centralized Services,

Yes, the legislature has undertaken a comprehensive rewrite of

Underwriting and New Construction Divisions. Our system is

the Illinois Limited Liability Act, which takes effect July 1, 2017.

securely integrated with many of our lender partners, providing a

It has been a multi-year effort to adopt a revised act based on the

smoother more efficient closing process. Disbursement checks for

Uniform Limited Liability Act. While there are many changes, a

construction escrow draws or closing proceeds can be printed in

few will be particularly relevant to real estate transactions and the

any of our 25 conveniently located Chicago Metro Offices.

title insurance industry.

Protecting the planet and your personal information go hand

Under the new act, the emphasis is on the operating agreement

in hand. Borrowers are offered the option of having their

as the primary instrument for determining the relationships, rights

closing documents placed on a password protected flash drive,

and obligations of the members. At the same time, the operating

eliminating excess printing and copying. Upon completion

agreement is permitted to be rather nebulous in nature. The

of the transaction, our files become paperless, allowing us to

definition includes an agreement, “whether or not referred to as

address post-closing requests with the click of a mouse instead

an operating agreement, and whether oral, in a record, implied,

of a trip to a warehouse.

or in any combination thereof, of all the members of a limited

The closing experience impacts the perception of the entire transaction; why let outdated offices, Y2K technology and piles of paper be the last thing your client remembers? Let First American Title’s well-appointed offices, modern technology and the smell of fresh baked cookies, leave a lasting impression on your client.

Let our amazing offices be your offices.

Think first, think First American.

liability company, including a sole member, concerning the relations among the members, managers and limited liability company.” It is essentially any agreement among the members governing their relationship, whether written or not. But while there is no requirement that a limited liability company have a written operating agreement, the importance given to it under the act suggests that it is advisable to do so.

In a departure from the current act, it will be the operating agreement which determines whether the company is managermanaged, rather than the articles of organization. A company will be considered member-managed, unless the operating agreement provides otherwise. Presently, the management arrangement is specified in the articles of organization. If Continued...

Spring 2017 | PAGE 2

member-managed, the names and addresses of the members

is material to the member’s decision.” This is significant, because

must be listed. If manager-managed, the names and addresses of

the failure to provide all material information could be used by

the initial manager or managers shall be shown. In the case of a

a member later to assert that his or her consent was not valid.

member-managed company, third parties are permitted to rely on

Attorneys are advised to have this conversation with the company

the agency of members in dealing with the company in the ordinary

regarding material information that should be disclosed at the time

course of business, unless the person has knowledge or notice of

consent is requested from a member, and may want to make a

the member’s lack of authority. This concept of statutory apparent

written record in the file of having done so.

authority is being eliminated from the new act.

A couple other items of note: the term “articles of dissolution”

Going forward, companies will be required to list in the articles of

will be replaced by “statement of termination.” A statement of

organization the names and addresses of any managers, or members

termination is filed after the winding up process has completed. It

with management authority, but are not required to publicly declare

terminates the company’s existence and removes the obligation to

the management structure. This is intended to allow for creativity

file annual reports or pay filing fees.

and hybrid management arrangements.

The ability to convert from one type of organization to another will

Companies may inform the public of the authority of its members or

be expanded, and it will be easier to domesticate a foreign LLC to

managers by use of a new device called a “Statement of Authority.”

an Illinois LLC. Presently, conversion is limited to partnerships. Under

This is a publicly filed document which defines the authority of

the new act, limited liability companies are able to be converted to

particular members or managers. The statement is filed with the

corporations, and corporations to companies. One of the conditions,

Secretary of State, and may contain either a grant of authority or a

however, is that the other organization’s governing statute must

limitation of authority. If the grant or limitation pertains specifically

permit the conversion. The Illinois Business Corporation Act and

to real estate, it may be recorded in the office of the Recorder of

the Illinois Not-For-Profit Business Corporation Act do not currently

Deeds. The statements may be open ended or contain an expiration

authorize this type of conversion, but amending legislation has been

date. A Statement of Denial may be filed (and recorded) to withdraw

proposed in the legislature.

a previous grant of authority which was granted either in the articles of organization or a statement of authority.

Presently, the only means for domesticating an LLC is through merger. There will now be a statutory process for a foreign

There are also new provisions relating to the rights of members to

company to become an Illinois company, and for an Illinois

information. Of particular interest is Sec. 10-15(c) which provides

company to become a foreign company. Similar to conversion, the

that whenever a member is required to give consent to a matter,

governing authority of the other jurisdiction must also permit the

the company shall “without demand (emphasis added), provide

domestication.

the member with all information that is known to the company that

Spring 2017 | PAGE 3

BEST PR AC TICES...

C O M M U N I C AT I O N • Accurately reflect the content of the email in your subject line.

Email Protocols for Better Business Communication By: Lou Pontani, VP, Sales and Marketing Agency Division

Email communication began as a helpful tool to exchange information and is quickly evolving into a leading cause of information overload. If your inbox has become a dreaded repository of unclear and unnecessary messages, utilizing these tips to streamline and improve the flow of information will result in a decrease in frustration and an increase in productivity.

• Add a qualifier such as Action Needed, Question, or FYI in subject line to help the receiver prioritize communication.

• Keep emails brief and to the point.

• Use bullets or sub-headers to make email easy to scan.

• Modify the subject line to reflect the conversation’s direction in lengthy exchanges.

• Use email for sending information that may need to be referenced later.

• Use the telephone for lengthy conversations or situations that need immediate attention.

PRODUCTIVIT Y • Don't use your inbox as a to-do list; there are better taskmanagement tools.

• Empower people to do their jobs by insisting they not copy you on items they can handle without your input.

• Add names to the CC or BCC lines only if all recipients need the information.

• Move all read messages to organized folders or delete.

• Limit your use of Reply All and encourage others to do the same.

• Reduce unnecessary responses by putting No Reply Necessary at the top of the message.

COURTESY • Include your contact information in all emails and replies.

• Use proper spelling, grammar and punctuation.

• Reply in a timely fashion.

• Do not send confidential information via unsecured email.

• Refrain from discussing sensitive issues in an email; tone and intention can be misunderstood.

• Initiating a five-minute phone call can often resolve email exchanges that go on for days and weeks at a time.

Using email in an effective and efficient manner decreases the volume of unnecessary communication and increases your capacity to process important information, prioritize tasks and focus more clearly on high-value, business-building activities.

Spring 2017 | PAGE 4

AT F I R S T A M E R I C A N T I T L E ?

Offices on the Move Our Oak Park office has moved down the street. This new location in the Shaker building is even more convenient for our customers!

The new address will be:

1100 Lake Street, Suite 265, Oak Park IL 60301 Phone: 708.386.6416, Fax: 866.242.3110, Email: escrow.oakpark.il@firstam.com

From Left to Right: Janie Hunt, Tyler Tosch, Debbie Ozanic and Colletta Ball

GURNEE & VERNON HILLS O FFI C E R E LO C AT I O N S Friendly Faces in New and Familiar Places.

Our Lake County offices have officially relocated and are ready to provide the same outstanding service you've come to expect from Sarah and her team of amazing pros!

The Gurnee Branch is now located at 1800 Nations Dr., Suite 221.

Vernon Hills is back in familiar territory having re-relocated to 3 Hawthorn Parkway, Suite 225.

Stop by anytime and say hi to Sarah, Abigail, Debbie & Liz and check out their new homes!

G U R N E E O PE N H O U S E An old Irish saying goes “May your troubles be less and your blessings be more and nothing but happiness come through your door”.

We had more than our fair share of happiness come through the door when we celebrated the grand opening of our new Gurnee location by throwing a St. Patrick’s Day open house.

Friends came from near and far to share in traditional Irish fare and help christen our new offices.

Spring 2017 | PAGE 5

E M PL OY E E A PPR ECI AT ION PA RT Y

FIRST AMERICAN NAMED TO THE “ F O R T U N E 10 0 B E S T C O M PA N I E S TO WORK FOR” FOR A SECOND YEAR IN A ROW Dennis Gilmore, CEO, First American Financial Services Financial Corporation, announced on March 9, that First American has been named to the FORTUNE 100 Best Companies to Work For® list in 2017. “To be named a Best Company for a second consecutive year validates what we’ve known for more than 125 years: First American has a culture that attracts and keeps the very best people in the industry. People who work at First American personify our values of integrity, commitment, service, leadership and teamwork.”

FIRST AMERICAN MAKES F O R T U N E ’ S 4 0 B E S T C O M PA N I E S IN FINANCIAL SERVICES

In his announcement to employees on March 28 Dennis Gilmore, CEO, First American Financial Corporation stated that “The results confirm what we’ve believed: Your commitment to our business and our customers has helped to establish us as a leader in financial services and insurance.”

Spring 2017 | PAGE 6

“ D A R L I N G I L O V E YO U B U T G I V E M E PA R K AV E N U E ”

A PA R T M E N T O W N E R S H I P AND TITLE ISSUES Not all homes are houses! Learn about conveying interests in Apartments, including Co-ops, Condos and Condo/ Leasehold Hybrids in this webinar.

1.5 MCLE credit hours Wednesday, June 14th, 2017 10:00 – 11:30am Central Time Wednesday, June 14th, 2017 1:00 – 2:30pm Central Time Webinar presented by: Irene Chase First American Title Underwriting Counsel

UPCOMING MCLE WEBINARS

Wednesday, June 14, 2017 - Coops Wednesday, July 19, 2017 - Financial Abuse and

Look for future email announcements or consult with your First American Title Sales Representative.

Dates subject to change.

Exploitation of Elders and Dependent Adults Wednesday, August 16, 2017 - Topic to Follow Thursday, September 14, 2017 - Topic to Follow Spring 2017 | PAGE 7

I LTA LO B BY DAYS Some of First American Title’s Leadership Team participated in the Illinois Land Title Association’s (ILTA) 2017 Advocacy Days April 25-26, and as in past years, we were not short on topics to discuss with our legislators.

A couple of the exciting takeaways from the meetings were the focus on predictable recording fees and SB65, a proposed amendment to the Title Insurance Act which is aimed at reducing the number of bifurcated closings. Both initiatives will reduce confusion and improve efficiencies for our customers.

From Left to Right: Chris Poulsen, Mojca Anaya, Ryan Pettengill

ILTA is a statewide organization providing valuable government advocacy for title underwriters and agents, in addition to coordinating education and industry networking. First American Title actively participates every year in ILTA, this year was as important as ever as our title industry navigates through always changing regulations. Both First American Title and ILTA share a priority to protect the consumers when buying and selling real estate.

Municipal Stamps Our Municipal Transfer Stamp Requirements Listing was updated earlier this year. Please visit our website to download the most current version.

www.il.firstam.com

Spring 2017 | PAGE 8

HEL PI NG T O CR E AT E T HE A MER IC A N DR E A M Did you know First American has a "KEY" prop to capture the moments after the closing is completed. The photo can be taken by our staff with the customer’s phone for a lifetime of memories.

Spring 2017 | PAGE 9

The Practice of Marketing First American Title is dedicated to supporting our clients,

First American Title’s main objective is to make sure that those

whether they are attorneys, lenders, realtors, or other real

coming to our closing table are informed, comfortable and

estate industry professionals. As a result, we are focused on

happy with their transaction. We offer myFirstAm as a tool to

providing every resource to our clients. This has led us to

help those that we partner with to provide value to their clients.

bring tools such as CostsFirst™ and myFirstAm® to Illinois.

This tool will answer questions a real estate agent might have

Both tools are used in real estate agent driven markets.

concerning their client’s property. By accessing this resource a

CostsFirst allows attorneys and lenders to work with their real estate agent base to provide closing costs to clientele. CostsFirst is an automated net closing sheet that allows the user to provide basic consumer and property information. In addition, it

user can give basic property information, deed information and transaction history as well as supply recorded documents. In addition, myFirstAm allows for farming specific areas to provide marketing information and labels for mailers in any selected area.

determines most of the closing figures that a client would want

At First American Title, we realize how important it is for you to

to know prior to coming to the closing table. Reviewing this net

surround yourself with those who are successful and passionate

sheet with a real estate agent helps to effectively communicate

within our industry. We focus not only by providing tools but also

which closing fees to highlight, and helps the real estate agent to

the means to connect with industry professionals. OUR focus is

understand what impact the sales price and closing fees will have

YOUR focus. According to Forrester Research, you have a 47%

on their client. This is a great way for all parties to be informed

chance of closing a deal if you’re the first vendor to create a

as well as increase the brand image for clientele.

viable vision for the future!

Like Us on Facebook www.facebook.com/FirstAm.Chicago

Spring 2017 | PAGE 10

Peter J. Balanzic, Attorney Law Office of Peter J. Bilanzic 11555 S. Harlem Ave., Suite A, Worth, IL 60482 The "BLUES BROTHERS" Visit the Law Students of John Marshall Law School.

Jim Leoris, Attorney Leoris & Cohen, P.C. 622 Laurel Ave. Highland Park, IL 60035 Ok, it’s no Elvis but here you go. We were of course avid followers and season ticket holders during the Chicago Bulls Jordan/ Pippen title runs of the 90’s. In one week during the first threepeat, I ran into Bulls center Will Perdue at the now closed Byerly’s supermarket in Highland Park. That same week I again by chance saw Will at Sunset Foods and at a local pizza parlor. Fittingly, also that same week while looking for my group’s lawn seat location at Ravinia, who do I almost stumble over? Will Perdue. I believe he recognized me from our previous encounters that week. All coincidental or do you sense a bit of stalker in all of this?

Attending John Marshall Law School as an evening student, one night in the spring of 1978 I concluded my class at about 9 p.m. and was leaving the building through the main front door of the school on Plymouth Court. As I made my way to the exit (a glass revolving door), I could see directly in front of me. To my amazement, standing in the street in front of the front door of the school by the curb were several JMLS students and the actors Dan Aykroyd and John Belushi!!! I exited the front door and joined the group, my eyes bugging out of my head in disbelief at what I am seeing in front of me. These were, of course, famous and wellknown actors, comedians from Second City comedy in Chicago, and huge personalities.

They were in town to film the movie "The Blues Brothers". Plymouth Court had been blocked off by police barricades, and there were dressing room-trailers parked on it for the actors. The elevated train (CTA) was out of action for the public as well along Van Buren Street: overhead/on the Van Buren street elevated tracks, the camera crews were filming a scene in which they were driving the elevated back and forth many times to get the right angles. There were many floodlights lighting up the night on Plymouth and Van Buren streets. The famous scene in which Carrie Fisher shoots a bazooka at the front door of a transient hotel on the corner of Plymouth and Van Buren (it no longer exists there today), blowing it wide open, was the scene de jour they were attempting to film. I watched in amazement as the elevated train was running overhead (using the old "green" elevated cars that were ancient), being used just for this movie, and the tracks being closed to the public.

On the street in front of the school, the actors Aykroyd and Belushi were smoking cigarettes since they were on a break from filming their scenes. As such they engaged in light-hearted and friendly conversation with us about the school, our careers and ambitions, and what it was like living in Chicago. We were asking them questions about being a movie star and living the life of an actor, and other topics that came up at random. After a while Carrie

Left to Right:

Fisher also came over and shook hands, briefly joining in. I was, of course, mesmerized by

Julia Louis-Dreyfus &

all this and hardly able to speak at all. This lasted about 20 minutes in the cool, spring night.

Andrew Eliot Porter

I was totally impressed by how friendly and casual the whole thing was. It was as if we had

Andrew Eliot Porter, Attorney Rachlis Duff Adler Peel & Kaplan, LLC

known each other for years. They were as interested in us and we were in them. They signed autographs for us, laughing the whole time in a lighthearted way. We asked if they could go across the street for a beer with us (Quincy's Tap was nearby) but they declined stating

542 S. Dearborn, Suite 900, Chicago, IL 60605

it is not allowed as they were working, on a break, and will resume filming a little later. I

Julia and I appeared in several high school plays together. We could both sing Earth Wind & Fire like nobody's business, and she was always clapping along as she bounced around the room. She was a fine comedic actress, yes, but she couldn't just stand in front of people and entertain, like Lily Tomlin or Carol Burnett. I, meanwhile, was much funnier, far more sarcastic and irreverent, and clearly better positioned for stardom. I even achieved semi-demi-hemi-god status as a stand-up comic in college. So here I am now, tracking the legal description for a condominium with "breathtaking" views (of an air shaft and the entrance to the Kennedy Expressway). And there's Julia Louis-Dreyfus, now estimated to be worth about a billions dollars, literally.

the Blues Brothers (she declined the proposal, being involved then with Paul Simon in a

found out later that Aykroyd had actually proposed marriage to Carrie Fisher on the set of relationship). Then they had to end it, as they sought refuge in their dressing room trailers to prepare for the next scenes. We parted amicably, wishing each other well, and wondering if this had all been a dream or was it reality.

Of course, John Belushi died a few years later of cocaine overdose, but the movie was released and a huge success. I have seen the movie and those scenes in it at least a dozen times since. Every time I see that scene when Carrie Fisher shoots the bazooka and blows open the door of that transient hotel, I recall that night fondly with amazement. What an experience that happened by pure chance! Like a lot of things in life, the best experiences are never planned but just present themselves to you.

Graduate of JMLS Class of 1980.

Spring 2017 | PAGE 11

Ron Ogorek, Title Services Manager First American Title, Warrenville, IL

L to R: Randy Hundley and Ron Ogorek

While attending a business convention in Las Vegas about 15 years ago and waiting in line for a cab, I suddenly realized former Cubs catcher Randy Hundley was standing alone behind me. He is regarded as one of the best defensive catchers of his era (the late 1960s and early ‘70s), and played the majority of his career with the (now) World Champion Chicago Cubs. Hundley is also one of my wife’s all-time favorite players so of course I had to get her on the phone with him, even though it was quite late by

now back in Chicago. Hundley promised her that he would be sure I didn’t get in too much trouble while in Vegas without her.

We eventually grabbed a cab together, and he shared numerous stories and anecdotes, particularly about Ernie Banks. The following year at the annual Cubs Convention, I formally introduced him to my wife, and he was again most gracious. For all you sports trivia enthusiasts out there, Randy’s son, Todd, also played with the (now) World Champion Chicago Cubs, in 2001-02.

Pat Weinstein, Illinois State Manager First American Title, Warrenville, IL In August of 1983, I attended the American Bar Association Annual meeting as a law student representative. The meeting was held in Atlanta, Georgia.

I remember going to one of the sessions, and I must have arrived very early because the ballroom doors were still locked. As I stood there, an older man arrived and since we were both waiting, we started talking.

The gentleman was very polite and asked me who I was, what state I came from and what law school I attended. I know he asked me about my background and I told him that I was married with two sons before I decided to go to law school and what a

challenge that was. He also asked what classes I enjoyed the most and I shared that with him. I know I was excited and talked so much, it was several minutes before I asked him his name. When he introduced himself, I was floored, because I had been babbling to Dean Rusk, former Secretary of State under John F. Kennedy and Lyndon Johnson. He told me what a pleasure it was to see more women attending law school and how much he enjoyed my enthusiasm.

He wished me luck with my career just as the doors opened. It is a conversation I will never forget and to this day, I feel lucky I had the honor of meeting such a distinguished figure in American history.

Susan Graj, Field Manager First American Title, Lombard, IL A few years back, my brother invited me as his guest to fly to San Francisco to see Brian Boitano, the 1988 US Olympic Gold Medalist skate to music sung by Barry Manilow at the San Francisco Giants Stadium. After the skate, we were invited to an after party, which was very exciting.

To my shock, I walked into a room filled with people I only saw on TV and to say I was star struck is an understatement. I was introduced to actress Judith Light, from One Life to Live and Who’s the Boss.

From across the room, I saw my brother

talking to a woman who looked familiar and realized it was Peggy Fleming, the 1968 US Olympic Gold Medalist. It was surreal to be having normal conversations with these celebrities. As the evening progressed, everyone was waiting for Brian Boitano to make his appearance, as I stood there, he came right up to me and said “you must be Susan Wilczynski (my maiden name) sister of Michael Wilczynski, it is so nice to meet you”. It was at that moment I almost fainted, those types of moments are never forgotten and always I will always treasure them.

Spring 2017 | PAGE 12

Looking for a form or document?

Check us out on-line! Go to: www.firstam.com/title/il/documents/index.html We have‌ Our current rate card and branch location list | Affidavit of Title | Bill of Sale | Wire Instructions | HOA Request Letter | Warranty Deed | HUD BSCA Addendum Just to name a few!

We would love to hear from you!

If you are interested in submitting an article to be considered for our newsletter, please contact your First American Account Representative.

Would you like to receive the Taking Flight Newsletter via email?

Please send your email address to: takingflight.il@firstam.com if you would like us to send you a copy of this newsletter to your inbox.

Spring 2017 | PAGE 13

F I RST A M E R IC AN TITLE CH IC AGO MET R O OF F IC ES ARLINGTON HEIGHTS

HICKORY HILLS

OAK PARK

WHEATON

85 W. Algonquin Road, Suite 390 Arlington Heights, IL 60005 phone 847.290.6370 | fax 866.563.7611

8707 West 95th Street Hickory Hills, IL 60457 phone 708.430.2932 | fax 866.596.4854

1100 Lake Street, Suite 265 Oak Park, IL 60301 phone 708.386.6416 | fax 866.242.3110

311 South County Farm Road, Unit F Wheaton, IL 60187 phone 630.653.4893 | fax 866.227.7148

escrow.arlingtonheights.il@firstam.com

escrow.hickoryhills.il@firstam.com

escrow.oakpark.il@firstam.com

escrow.wheaton.il@firstam.com

AURORA

HOFFMAN ESTATES

PARK RIDGE

WOODRIDGE

2363 Sequoia, Suite 119 Aurora, IL 60506 phone 630.907.0175 | fax 866.563.7689

2300 Barrington Road, Suite 120 Hoffman Estates, IL 60169 phone 847.885.2849 | fax 866.524.1656

1300 Higgins Road, Suite 101 Park Ridge, IL 60068 phone 847.653.1370 | fax 866.596.4851

1005 Internationale Parkway, Suite 215 Woodridge, IL 60517 phone 630.759.9090 | fax 866.563.7656

escrow.aurora.il@firstam.com

escrow.hoffmanestates.il@firstam.com

escrow.parkridge.il@firstam.com

escrow.woodridge.il@firstam.com

BENSENVILLE

JOLIET – DOWNTOWN

SAINT CHARLES

1035 South York Road Bensenville, IL 60106 phone 630.616.9444 | fax 866.741.5409

167 N. Ottawa Street, Suite 102 Joliet, IL 60432 phone 815.723.0640 | fax 866.240.0503

2435 Dean Street, Suite A Saint Charles, IL 60175 phone 630.377.4661 | fax 866.524.8730

CHICAGO METRO CONSTRUCTION ESCROW

escrow.bensenville.il@firstam.com

escrow.joliet.il@firstam.com

escrow.stcharles.il@firstam.com

CHICAGO – LOOP

JOLIET – WEST

SKOKIE

30 North LaSalle Street, Suite 2220 Chicago, IL 60602 phone 312.750.6780 | fax 866.563.2766

3492 Caton Farm Road, Unit I Joliet, IL 60431 phone 815.439.1800 | fax 866.596.4853

escrow.chicago.il@firstam.com

escrow.westjoliet.il@firstam.com

5215 Old Orchard Road, Suite 250 Skokie, IL 60077 p h o n e 847.470.3190 | fa x 866.524.3882 escrow.skokie.il@firstam.com

CHICAGO – IRVING PARK

LOMBARD

TINLEY PARK

4230 West Irving Park Road Chicago, IL 60641 phone 773.481.7589 | fax 866.425.8271

1 East 22nd Street, Suite 205 Lombard, IL 60148 phone 630.627.6334 | fax 866.242.3159

18501 Maple Creek Drive, Suite 950 Tinley Park, IL 60477 phone 708.429.0044 | fax 866.524.5676

escrow.irvingpark.il@firstam.com

escrow.lombard.il@firstam.com

escrow.tinleypark.il@firstam.com

CRYSTAL LAKE

MOBILE CLOSING UNIT

VERNON HILLS

265 Exchange Drive, Suite 110 Crystal Lake, IL 60014 phone 815.356.8900 | fax 866.596.4858

27775 Diehl Road Warrenville, IL 60555 phone 630.799.7389 | fax 866.583.4812

300 Center Drive, Suite 107 Vernon Hills, IL 60061 phone 847.573.8800 | fax 866.524.8737

escrow.crystallake.il@firstam.com

mcu.warrenville.il@firstam.com

escrow.vernonhills.il@firstam.com

ELGIN

NAPERVILLE

WARRENVILLE

2250 Point Blvd., Suite 125 Elgin, IL 60123 phone 847.551.9396 | fax 866.596.4835

552 South Washington Street, Suite 217 Naperville, IL 60540 phone 630.355.1864 | fax 866.241.7360

27775 Diehl Road Warrenville, IL 60555 phone 630.799.7000 | fax 866.225.0823

escrow.elgin.il@firstam.com

GURNEE 6475 Washington Street, Suite 105 Gurnee, IL 60031 phone 847.662.1520 | fax 866.596.4860 escrow.gurnee.il@firstam.com

escrow.naperville.il@firstam.com

NORTHBROOK 40 Skokie Blvd Suite 420 Northbrook, IL 60062 phone 847.272.5945 | fax 866.240.8811

escrow.warrenville.il@firstam.com

27775 Diehl Road Warrenville, IL 60555 phone 866.831.2341 | fax 866.799.6770 build.il@firstam.com

Wire To

First American Trust, FSB 5 First American Way Santa Ana, CA 92707

ABA

122241255

For Credit To

First American Title Company Deposit Account

Account Number Based on Closing Location Chicago Metro Illinois: 3023560000

Central/Downstate Illinois: 3010920000 Chicago Metro: New Construction Draws: 3015010000

WESTCHESTER 2400 Wolf Road, Suite 102 Westchester, IL 60154 phone 708.531.0051 | fax 866.225.0824 escrow.westchester.il@firstam.com

escrow.northbrook.il@firstam.com

One email address for all closing packages and figures: figures.il@firstam.com Spring 2017 | PAGE 14

KE Y C O N TACT INFORM AT ION TITLE

SPECIAL SERVICES

ESCROW

CUSTOMER SOLUTIONS

1031 EXCHANGE

SCHEDULING

Title Order Status/Inquiries/General Information phone 877.295.4328 | fax 866.892.1147 customercare.il@firstam.com

1031 Inquiries phone 888.625.1031 1031exchange.chicago.il@firstam.com

Schedule Closing/Closing Confirmation phone 877.295.4328 | fax 866.583.5219 scheduling.il@firstam.com

TITLE UNDERWRITING

CHICAGO WATER & ZONING

E-HUD

Title Underwriting Guidance phone 877.295.4328 | fax 866.675.7593 tu.il@firstam.com

Water & Zoning Requests/Inquiries phone 877.295.4328 | fax 866.238.9937 chicagowatercert.il@firstam.com

HUD-1 Preparation/ Inquiries phone 877.295.4328 | fax 866.212.2305 figures.il@firstam.com

EXAMINING SEARCH PACKAGE HELP LINE

CLAIMS

RECORDING

Agent Search Package Assistance phone 877.295.4328 | fax 866.892.1147 customercare.il@firstam.com

Claim Filing/Inquiries phone 877.295.4328 | fax 866.606.8167 claims.nic@firstam.com

Recording Inquiries phone 877.295.4328 | fax 866.606.8187 recording.il@firstam.com

UNDERWRITING COUNSEL

EAGLE SERVICES UNIT

TITLE INDEMNITY

Marty Cann phone 630.799.7309 | fax 866.606.8168 mcann@firstam.com

Lender Services Team phone 877.295.4328 | fax 866.946.0940 eagleservices.il@firstam.com

Title Indemnity Inquiries phone 877.295.4328 | fax 866.525.5530 ti.il@firstam.com

TITLE ORDER DESK

FORECLOSURE

CONSTRUCTION ESCROW

Order Title Product phone 877.295.4328 | fax 866.892.1147 orders.il@firstam.com

Foreclosure Updates/Inquiries phone 877.295.4328 | fax 866.563.7657 fcl.searchpackage.il@firstam.com

Construction Payouts/Inquiries phone 866.831.2341 | fax 866.799.6770 build.il@firstam.com

POLICY

HOLD HARMLESS

Policy Inquiries phone 877.295.4328 | fax 866.892.1198 policy.il@firstam.com

Hold Harmless Requests/Inquiries phone 877.295.4328 | fax 866.678.3744 holdharmless.il@firstam.com

AGENT ADVANTAGE

ANTI-PREDATORY LENDING DATABASE

Agent Advantage Inquiries phone 877.295.4328 agentadvantage.warrenville.il@firstam.com

Closing Inquiries phone 877.295.4328 | fax 866.933.2753 apld.il@firstam.com

www.firstam.com/title/il

MOBILE CLOSING UNIT Mobile Closings phone 630.799.7389 | fax 866.583.4812 mcu.il@firstam.com

COMMERCIAL Chicago Metro Commercial Center phone 866.563.7707 | fax 877.315.1066 cmcc.il@firstam.com

REO ESCROW DEPARTMENT HUD Buyer/Select phone 630.799.REO1 (7361) reoescrow.il@firstam.com

Spring 2017 | PAGE 15

Illinois Spring 2017 Taking Flight Newsletter (REV 05/2017) Š2017 First American Financial Corporation and/or its affiliates. All rights reserved. | NYSE: FAF