Learning and Development Q4

Be your BEST Learning and Development Q4 October-December 2022

Introduction We have been delighted to see so many of you attend a variety of training sessions over the last quarter. Your appetite for learning and development continues to be incredible.

In Q3 we received a record 197 individual requests for internal training and welcomed nearly 50 colleagues on our Induction programme.

As we continue to support you in being your BEST we are thrilled to share with you our Learning and Development Calendar for Q4 2022. Our programme of learning has a clear focus to help you achieve your career goals, explore your career path and of course, support you to be the BEST you can be in your role at Tandem.

You will see over the next three months there is a jam-packed schedule of courses and programmes that have been designed to help you develop a level of competence, confidence and knowledge in your role.

Some of you will recognise the topics whilst others are brand new initiatives that we are excited to deliver across Tandem.

This quarter sees us launch a one-bank Induction where we will welcome all new colleagues from across the bank to attend Induction on the first Monday of every month.

We have extended the Induction to three days for our colleagues in Operations before handing them over to their T&C Supervisors to embark on their Journeys to Competency. Our colleagues in Support functions will leave Induction after lunch on Tuesday.

As Tandem continues to grow and succeed, it has been a joy to see so many colleagues promoted this year. We want to support existing and newly promoted Team Leaders, alongside those who have aspirations for promotion. We are really excited to launch a brand new Team Leader Development Programme in Q4, please read on to find out more about this fantastic initiative that has been especially developed for Tandem’s current and aspiring Team Leaders.

Some of these sessions are hugely popular and fill up quickly. Wherever possible we will add extra sessions to meet demand.

Another highlight to watch out for is the brilliant session ‘Having good conversations’ run by the effervescent Andrew Rios-Hall. A session that will really help you manage conversations with both customers and colleagues in a structured way. This session is interactive, fun and will really help you provide brilliant service to all your customers.

Best wishes,

Please feel free to contact us if there’s any specific topics or areas of development you feel we should be considering at Tandem, now or in the future or if you just want to find out more of what we have on offer.

Nicolette, Andrew & Kanchana

'Licence to' Programme 2022...

We want you to have access to a range of learning and development programmes this year.

Below is a taste of what we plan to deliver in 2022.

Licence to Recruit

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How to effectively review a CV and conduct engaging competence and value-based interviews.

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How to assess candidates skills and knowledge and explore their potential as well as helping to explain our culture and our values so that we recruit the right people for the journey we’re on at Tandem.

Note: This will become a mandatory course for all colleagues who may be involved in recruiting new colleagues into our business.

Licence to Coach

Licence to Progress

Licence to Perform

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Helping managers and team leaders to develop your skills in several coaching models.

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Giving you the tools to help you or your teams overcome business issues and challenges.

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Coaching can really motivate you and your team, improve performance and unlock and really power potential and results.

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A new workshop specifically designed to help you take control of your career and progress at Tandem.

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Understand the importance of performance, mindset and our core values and a successful career as a result.

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Build a career plan and ‘path’ to achieve your ambitions at Tandem!

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Getting the most benefit out of performance reviews, both for your team and you as the manager.

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How to ensure your actions and discussions are both effective and outcome based.

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How to acknowledge successes, as well as areas for improvement and how to do so positively and with real action-based objectives.

Also in 2022...

But that’s not all... how about...

Email Ettiquette

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Designed for Tandem people, to help you create effective emails and get results. You’ll discover how to follow a proven formula for structuring effective emails, apply simple layout tricks to adapt your emails for readers on mobile and other tips to maximise the chances of your email being read.

Time Management

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Open to all Tandem people who wants to take control of their mindset and energy levels to increase their productivity. This session will help you discover your personal productivity and develop a plan to improve it.

Identifying Fraud

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A session specifically designed to help you understand the different types of Fraud and how you can identify potential Fraud at Tandem.

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This session will provide you with the tools you need to prevent fraud with lots of hints and tips and case studies.

Having Good Conversations

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This workshop is designed to provide you with a new approach to communicating with our customers. We all have our comfort zones, whether we’re at home or at work. The topics raised in this session will allow us all to explore our own personalities and see where those comfort zones lie in relation to customers and where we may need to flex our colourful personality styles to truly have better connections, and ultimately, better conversations.

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It’s psychological, scientific, introspective and a whole lot of fun.This session will be run face to face and lasts around 2.5 hours.

Brand new for Q3 Tandem's Team Leader Development Programme The Learning and Development team have put together a bespoke programme for team leaders and identified team talent. Team leaders are vital to the success of our organisation. They are in a pivotal role dealing with teams, customers, suppliers and other levels of management. This central position puts great demand on their skills and knowledge and therefore is a brilliant and essential series of experiences for a management career. This 3 month programme will offer a blended learning approach so that you can get as much out of it as possible. If you would like to register your interest or further information, please contact the learning and development team as soon as possible. Locations will be offered to suit but numbers will be limited. Speak to your line manager and register today for this great opportunity.

This programme will: �

Offer you a solid start to your management career

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Give you assignments to challenge your abilities

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Provide a diagnostic for you to identify your strengths and build on them

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Build your confidence

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Be a combination of learning approaches

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Include NO powerpoint - the programme is all learner based

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Include interactive workshops

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Be supportive of our values and our brand aspirations

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Give you lots of online content to research and investigate

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Assess your development from start to finish

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Allow you to build relationships and support with your peers

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Cover what we know to be the essentials of a team leader role

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Build your knowledge AND your practical skills

Continual Professional Development in Tandem We will always look to consider any requests for ongoing professional development and external qualifications that are vital to your progression in key parts of our business.

Some of the examples here might be suitable for you over the coming months and years at Tandem.

If it’s right for you and the business, we are most certainly here to help you be your BEST.

Collector Accreditation Initiative SUCCESS Code™ Leadership Programme

Programmes run by CIPD

Be your BEST! Agile Project Management

Accountancy Qualifications

Technical Apprenticeships

CeMap Qualifications

So What Happens Next...

Read on to discover our quarterly schedule of the programmes and sessions due to be delivered in Q4. We’ll also explain how you can register your interest to attend, the duration of the programme along with the location.

We have colour-coded the training sessions by location for those sessions we deliver face to face.

There are plenty of sessions that will be held virtually so your location won't hinder your access to learning with us.

If you’ve spotted something you want to consider for your own progression and growth within your role, ensure you have a chat with your line manager and get yourself registered - it's really easy to do.

In the meantime...

I hope this prospectus has given you a sense of understanding of how much we want to help you be your BEST at Tandem.

I look forward to speaking to and meeting many more of you over the weeks and months to come.

October Overview In-house Training

20

Induction 3-5

Tandem Induction

Productivity & Time Management VC 3 Refresher (Invitation Only)

21 25

27

Email Etiquette VC 3 Refresher (Invitation Only) Licence to Coach

Other External Training: Apprenticeship LMS CeMAP

Team Leader Development Programme 1

CIPD

October 2022 Monday

Legends Face to Face Virtual

Tuesday

Wednesday

3.

4.

5.

Induction (11am-5pm)

Induction (10am-5pm)

Induction (10am-5pm)

10.

11.

17.

18.

6.

7.

12.

13.

14.

19.

20.VC 3 Refresher F2F (Invitation Only)

21.

Email Etiquette (10am-11:30am)

24.

25.

Licence to Coach (1pm-4:30pm) [F2F]

31.

Friday

Thursday

26.

Productivity & Time Management (2pm-3:30pm)

27.

Team Leader Development Programme 1 (9:30am-4pm) [F2F]

VC 3 Refresher F2F (Invitation Only) Email Etiquette (10am-11:30am)

28.

November Overview

Induction

In-house Training 2

TriLine (Full & Portal User)

3

Licence to Perform & Having Better Conversations

4

Having Better Conversations

10

Licence to Coach

11

TriLine (Full & Portal User)

15

Email Equette

16

Identifying Fraud

17

Licence to Progress

22

Team Leader Development Programme 2

24

Licence to Recruit

7-9

Tandem Induction

VC 3 Refresher (Invitation Only)

Other External Training: Apprenticeship LMS CeMAP CIPD

November 2022 Monday

Legends Face to Face Virtual

Tuesday 1.

Wednesday 2.

VC 3 Refresher F2F (Invitation Only) TriLine - Portal (10am-11am)

7.

8.

9.

Induction (11am-5pm)

Induction (10am-5pm)

Induction (10am-5pm)

Friday

Thursday 3.

Licence to Perform (10am-12:30pm) [F2F] Having Better Conversation (2pm-4:30pm) [F2F]

10.

Licence to Coach (10am-1pm) [F2F]

4.

Having Better Conversation (10am-12:30pm) [F2F]

11.

TriLine - Full (10am-11am) TriLine - Portal (2pm-3pm)

14.

15.

Email Etiquette (10am-11:30am)

21.

22.

16.

Identifying Fraud 10am-11:30am

23.

Team Leader Development Programme 2 (10am-4:30pm) [F2F]

28.

29.

17.

Licence to Progress (10am-11am)

24.

Licence to Recruit (10am-1pm) [F2F]

30.

18.

25.

December Overview In-house Training

Induction 5-7

9

Productivity & Time Management

13

Team Leader Development Programme 2

14

Having Better Conversations

Tandem Induction

Other External Training: Apprenticeship LMS CeMAP CIPD

December 2022 Monday

Legends Face to Face Virtual

Tuesday

Wednesday

5.

6.

7.

Induction (11am-5pm)

Induction (10am-5pm)

Induction (10am-5pm)

12.

13.

14.

Team Leader Development Programme 3 (10am-4:30pm) [F2F]

Having Better Conversation (10am-12:30pm) [F2F]

19.

20.

26. [Boxing Day Bank Holiday]

27. [Christmas Holiday Lieu]

Friday

Thursday 1.

2.

8.

9.

Productivity & Time Management (2pm-3:30pm)

15.

16.

21.

22.

23.

28.

29.

30.

Fancy joining some of the training sessions?

Click here to register Please check with your line manager before registering for any training sessions