Launch Resources

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Launch Resources How to launch our programming at your organization




Onboarding Checklist


Helpful Links


Fast Facts


Print & Digital Marketing


Impactful Dates


Keynote Talking Points


Email Templates


Social Media Templates


Charitable Partners


Six Tips to Drive Engagement


App Video Tutorials


Success Stories



Welcome to the Fill it Forward Community Thank you for joining our mission to inspire the world to reuse. Together we've made an incredible impact, diverting over 6 million single-use items from our landfills and oceans, while also funding 360+ giving projects globally. From special events, to corporate teams, and university + college campuses—we are grateful to have you as a partner as we help move sustainability forward. Your successful rollout is our top priority. Start by reviewing our Onboarding Checklist to stay on track! Be sure to bookmark these resources for easy access to photos, videos, social media templates and more! For additional support, please contact or phone 1-888-824-7375, ext 107.

Jasmine Ing Customer Experience Specialist BOOK A CALL

Onboarding Checklist Congratulations! You have successfully placed an order with Fill it Forward. Here are your steps for a successful launch.

STEP 1 Complete Setup Forms (1 month before launch) Based on your purchase, you will receive a form(s) from Jasmine Ing, to be completed within 48 hours. This form will reflect your enhanced feature: Private Group, Custom GIving, Teams, and/or Rewards. Review Success Hub Resources

STEP 2 Book A Success Call (3 weeks before launch) Schedule a 15 minute onboarding call with Jasmine. Confirm launch date, program goals, and distribution strategy.

STEP 3 Prepare and Educate Your Team (2 weeks before launch) Incorporate talking points at registration / distribution / keynote speakers. Send internal email communications. Download and print posters.

STEP 4 Build Excitement (1 week before launch) Share the How it Works video. Promote on social media.

LAUNCH + Celebrate Your Collective Impact

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Helpful Links Links to Resources Helpful Bookmarks SUCCESS HUB Access helpful marketing tools, photos, videos, and social media templates to help celebrate your impact. HELP CENTER Review the knowledge base to get answers to some of the most frequently asked questions (FAQs) about Fill it Forward products and the app experience. CLIENT PORTAL For clients using Enhanced App Features, you will receive a unique link asking you to register a login with your email address.

Download Marketing Tools PHOTOS & GRAPHICS Access print and digital resources to help promote the Fill it Forward app. VIDEOS Download the ‘How it Works’ and ‘Inspiring Reuse’ video series as well as ‘App Tutorials’. SOCIAL MEDIA Promote events such as Earth Day and World Water Day with these templates. LOGO & BRAND GUIDELINES Access the Fill it Forward logo for use with your communications. PRODUCT DESIGN TEMPLATES Use these helpful templates and examples for co-branding Fill it Forward products.

Fill it Forward About Us Success Stories Product Catalog Technology Reusable Products Privacy Policy Charitable Giving

Fast Facts Install the Fill it Forward App The Fill it Forward app is available on the Apple App Store and Google Play. Scan the helpful QR code to download the app. How it Works 1) Download the free Fill it Forward app on your mobile device. 2) Create a login & personalize your user account. 3) Scan the QR code every time you reuse. 4) A minimum two-cent donation will be made to the giving project featured. 5) Track your Environmental Footprint (water consumption, waste diverted, emissions saved, and ocean pollution prevented). Cupanion Bottle Made sustainably in New York out of a clear material called Tritan, this looks like glass and is extremely durable. • Reuse the 2x to offset the emissions. • 100% made in the USA, which significantly reduces transportation emissions. • Dishwasher safe / holds carbonation. • BPA Free and does not contain bisphenol S or any other bisphenol compounds. How do I create a login? Press “SIGN UP” on the bottom left and then “SIGN UP WITH EMAIL.” Email: Please use your work email address. Nickname: Enter your first and last name. Password: Must contain 10 characters (including letters and numbers) If you do not sign up with a recognizable email or nickname, the app will automatically assign you a randomized name OR use your Apple ID. Troubleshooting • Email or submit support tickets through the app. • First, try exiting the app and then going back in. • Remember to ensure you’ve given the app access to your camera. 1) Clear app caches by going to Account Setting > App Caches. 2) Exit and re-enter your app. (You may need to do this twice). 3) If steps 1 and 2 do not work, delete and reinstall the app.

Two ways to track your impact





Scan the QR Code using your phone camera.

Install the free app and use it to scan the QR code every time you reuse.

See the impact of a single reuse.

Personalize and track your ongoing impact.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Three Core App Features 1 Eliminate Single-Use Waste

CO2 Emissions

Energy Use

Ocean Plastic

Landfill Waste

Land Use

Every scan shows the impact of 5x environmental metrics. Together our community has diverted 6+ million single-use items from the landfills and oceans. Certified by WSP.

2 Give Back to Charity Projects

Every scan unlocks a $0.02 - $10.00 donation, which is funded by 2% of product sales. Our community has donated over $1 million to trusted charitable partners worldwide. Certified by 1% for the Planet.

3 Connect to Community Groups

Connect app users through a Private Group and leaderboard. Customize the experience with a logo and group description.

Print & Digital Marketing Access print and digital resources in the Success Hub to promote the Fill it Forward app. VIDEO: How it Works

VIDEO: The Power of Reuse

Registration Signs

Water Refill Station Posters

Product Photography

App Images

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Impactful Dates Throughout the year there are many special days/weeks/months that are perfect to launch or re-engage your community.

January 24

International Day of Education

February 17

Random Acts of Kindness Day

March 8

International Women’s Day

March 16

Companies that Care Day

March 22

World Water Day

April 7

World Health Day

April 22

Earth Day

April 29

Arbor Day

May 2-8

Drinking Water Week

June 5

World Environment Day

June 8

World Oceans Day

June 16

World Refill Day

June 23

National Hydration Day


Plastic Free July

July 1-7

Clean Beaches Week


National Wellness Month

September 5

International Day of Charity

September 16

National Clean Up Day

September 21

Zero Emissions Day

October 15

Global Handwashing Day

October 24

International Day of Climate Action

November 15

National Recycling Day

November 28

Giving Tuesday

December 10

Human Rights Day

Keynote Talking Points Share these helpful talking points about Fill it Forward with your keynote speakers and registration staff to help promote the program and encourage participation.

Scan your Fill it Forward bottle (or cup or bag or container or tag) every time you reuse, to give back to people and the planet. At our event, we’re proud to help make a difference for people and the planet. You will receive a reusable Fill it Forward bottle (or cup or bag or container or tag) at registration. Fill it Forward is a B-Corp that is on a mission to inspire the world to reuse. Together at this event, we are helping to eliminate single-use plastics and giving back to charity. It’s really easy to make a difference. Fill it. Scan it. Give it. Please take out your phone and scan the QR Code printed on your reusable. Use the free Fill it Forward app OR use your phone camera and continue to scan each time you reuse—throughout the event and after—to keep the giving going. Each scan unlocks a donation to a global charitable project and contributes to clean water, nutritious food, and reforestation projects.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Email Templates PRE-LAUNCH Subject: Fill it. Scan it. Give it. At <<organization>> we care about sustainability and eliminating single-use waste. This year at <<event name>> we’ve teamed up with Fill it Forward to amplify our impact. Every time you refill your reusable <<bottle/cup/bag>> use your phone to scan the Fil it Forward Tag. Each scan tracks your environmental impact and unlocks a donation to a charitable project around the world! Watch this short How It Works video to learn more. Together we can make a positive difference on people and the planet. #AlwaysGiving


LAUNCH Subject: Help make a positive impact on people and the planet Join us as we Fill it Forward and help bring clean water to communities around the world! Pick up your reusable <<bottle/cup/bag>> at <<registration/location>> and remember to use it and scan it throughout the event. Every scan unlocks a donation and tracks your environmental impact. Check out the How it Works video to learn how it works. Use your phone camera to scan or download the free Fill it Forward app on the App Store and Google Play. Thank you for helping eliminate single-use waste and making a difference!


POST-EVENT CELEBRATION Subject: Keep Reusing Thank you for helping Fill it Forward and choosing to reuse. Remember every time you scan your reusable <<bottle/cup/bag>> we’re making a difference. Our community is helping fund clean water, nutrition, and reforestation projects in communities around the world! Learn more about the impactful Charitable Partners. Let’s keep the giving going!


RE-ENGAGE Subject: Together we made a difference! Choosing to reuse is a simple act of generosity that shows love for our planet and the people on it. Together we’ve diverted <<total scan count>> single-use items from our landfills and oceans! We couldn’t have done it without your help. Remember you can continue to scan your Fill it Forward Tag after the event, to track your environmental impact and unlock donations to giving projects around the world. #AlwaysGiving


2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Social Media Templates Follow us on social media Please be sure to tag us, using the hashtags #FillitForward #AlwaysGiving to amplify your posts and engage with our network. Facebook Instagram Twitter LinkedIn Vimeo Popular Hashtags #AlwaysGiving #Sustainability #BCorp #People #Planet #Giving #UNSDG #Reuse #App Download Templates

General Promotion Our community is helping @FillitForward to make a sustainable impact. Choosing to reuse is a simple act of generosity that shows love for our planet and the people on it. <<Organization>> is teaming up with @FillitForward to help make a positive impact. To help make the world a better place, <<organization>> is eliminating single-use plastics and providing more sustainable solutions with @FillitForward. We're eliminating single-use waste! If you forgot to bring your reusable, visit <<location>> to pick up your reusable <<bottle/cup/bag>>. @FillitForward is a B-Corporation helping inspire the world to reuse.

Environmental Impact At <<organization>> we care about promoting sustainability and eliminating single-use waste. This year we’ve teamed up with @FillitForward to amplify our impact! Every scan in the @FillitForward app tracks your positive environmental impact and calculates metrics including Co2 emissions, land use saved, ocean plastic pollution prevented, landfill waste diverted, and energy saved.

Charitable Giving Every time you reuse, we give. Together with @FillitForward, we support charitable projects providing clean water, nutritious food, and reforestation in communities worldwide. Our community is helping fund a charitable giving project in support of <<charity name>>. Together we are helping make a difference on people and the planet.

Charitable Partners & Projects Our trusted charitable partners are making a difference around the world. Learn more about Custom Giving Projects here.

WaterAid has teams in 35 countries, changing millions of lives every year with clean water, decent toilets, and good hygiene.

charity: water is a nonprofit organization bringing clean and safe drinking water to people in developing countries.

DigDeep is a nonprofit organization working to ensure that every American has clean, running water forever.

Water First is dedicated to working with First Nations communities to resolve local water challenges through education, training, and collaboration.

Wine To Water is a nonprofit organization committed to supporting life and dignity for all through the power of clean water.

Second Harvest is one of the largest food recuse charities with a dual mission of environmental protection and hunger relief.

One Tree Planted is a nonprofit on a mission to make it simple for anyone to help the environment by planting trees and creating an impact for nature, people, and wildlife.

The Arbor Day Foundation is a nonprofit organization using reforestation and urban forestry to solve issues of climate change, community, and biodiversity.

Frequently Asked Questions How are Custom Giving Projects selected? Projects featured in the app are predefined by our charitable partners, who focus on sustainable (5-10 year) development in high priority communities. How are Custom Giving Projects funded? Charitable donations are funded through product and program sales. When are funds donated to the charity partner? Funds are collected and then donated to charity partner when a project is funded in the app, or at the end of the year (depending on size and scale of project). What happens when the Custom Giving Project is complete? Your organization can fund another Custom Giving Project, or app users roll into the global app experience helping unlock additional giving projects. Are other Custom Giving Projects available? Yes, each of our charitable partners work in a variety of locations and often have multiple projects that need support. What is the value of each scan? To have the biggest impact, we recommend the scan value is set at $1 per scan. This can range depending on the size and scale of program. Can our organization receive a tax receipt? For all Custom Giving Projects over $10,000 we can help facilitate a receipt with the charitable partner. Can we support a different charity? Yes, we are always open to exploring partnerships that make an impact! What charities are featured in the Fill it Forward App? Our current charitable partners are WaterAid, Wine To Water, charity: water, DigDeep, Water First, Second Harvest, One Tree Planted and Arbor Day. What is WASH? Safe drinking-water, sanitation and hygiene (WASH) are crucial to human health and well-being. Safe WASH is not only a prerequisite to health, but contributes to livelihoods, school attendance and dignity and helps to create resilient communities.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Six Tips to Drive Engagement 1

Appoint a Champion It may seem obvious, but it’s always important to have a main point of contact. This person can be an on-site champion of the program, who helps to manage any administrative needs. This person should have a strong understanding of the Fill it Forward App experience and actively work to drive engagement. HELPFUL RESOURCES Success Hub App Video Tutorials FAQ Help Center


Choose Impactful Dates While Fill it Forward can be rolled out at any time of year, it is always helpful to build off a larger event or a celebration to bring focus to the launch. We have a few favorite dates, which can help to connect your launch to an environmental or philanthropic initiative, including World Water Day (March 22), Earth Day (April 22), Global Handwashing Day (October 15), and Plastic-Free July. HELPFUL RESOURCES World Water Day Earth Day


Build Excitement in Advance Help get your community excited about Fill it Forward before your launch. This may include sending an email, posting on social media, adding a section to your website, or leveraging our How it Works video. You may also want to include a link to the App experience and communicate why this initiative is important to your organization. HELPFUL RESOURCES Logo & Assets App Download Link How it Works Video Social Media Templates


Distribute & Promote There are a number of effective ways to distribute your products, such as swag bags or handing out items at registration desks. This is an important moment to get people excited about the potential impact they could make through the simple act of reuse. Once people are using the product, consider where you can promote scanning near water refill stations, cafeterias, or high traffic locations. HELPFUL RESOURCES Digital Poster Print Poster


Celebrate Your Impact After all of your hard work, stop and celebrate your collective impact on people and the planet. Share your environmental impact, while encouraging users to continue scanning and keep the giving going. This is also a great opportunity to recognize your top reusers! HELPFUL RESOURCES Client Portal


Enhanced App Experience There are always opportunities to re-engage your community by adding an enhanced app feature to your Fill it Forward app. Consider leveraging Custom Giving Projects, Rewards, or Teams to help inspire reuse. HELPFUL RESOURCES Enhanced App Features

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Amplify your app experience with enhanced app features

(additional fees apply)

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

PRODUCT HIGHLIGHTS • Feature your logo, photo, and description. • Track up to five environmental metrics. • View the in-app leaderboard.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Start with a Private Group

Customize your Private Group with a group picture and description

WATCH DEMO Additional fees apply.

Custom Giving Project Sponsor a charitable partner and location

PRODUCT HIGHLIGHTS • Set a giving goal and track the impact of your Group. • Feature your brand logo 'in support of' the project. WATCH DEMO Additional fees apply.

Choose from one of our charitable partners, or support a charity of your choice

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Additional app features available Teams Create healthy competition with Teams

WATCH DEMO Additional fees apply.

Rewards Reward engagement with draws and prizes

WATCH DEMO Additional fees apply.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

Success Stories







See how Salesforce diverted 200,000 single-use bottles at their Dreamforce event.

See how Radford University used Fill it Forward as part of the climate change action plan.

See how Boston College is using Fill it Forward to engage students in their dining facilities.

See how Bloomberg tackled single-use waste at their office while funding a project in Rwanda.

See how Swag Up is using quality sustainable products to inspire and engage their clients.

See how we are collaborating with retailers to help eliminate single-use plastic bags.

Fill it Forward brought our community together for a great cause. Melissa Hara Event Marketing Manager, NetApp

See more Success Stories at

Together, we’re Always Giving. Thank you.

2023 Fill it Forward Patented, Patent Pending, Proprietary and Confidential

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