Fifteen Group - Technology Solutions for Business

Technology for Business fifteengroup.co.uk

Inside

2

3

Introduction

21

Internet Security

4

The Fifteen Group Commitment

22

Office 365

6

Technology for Business

23

Accounting Software

8

Telephone Systems

24

Data Cabling / Server Solutions

9

Lines and Calls

10

Voice over IP (VOIP)

25

Device Solutions Disaster Recovery & Back Up

11

Unified Calls and Communications (UC&C)

26

Digital Signage

12

Telephone System Support

27

Print Management Solutions

13

Telephone Fraud Protection

28

Bespoke Software Solutions

14

Mobile

29

Track and Trace

15

Vehicle Tracking / Handsets

30

Hosting and Email

16

Connectivity

32

Fire Alarms & Emergency Lighting

17

Leased Line

33

CCTV

18

WiFi

34

Intruder Alarms / Access Control

19

Site to Site

35

Fire Extinguishers & PAT Testing

20

Managed IT Support

36

Sector Solutions

We make businesses smarter through Technology...

Since the business was established in 2006, there has been a huge growth in technology solutions. This has allowed us to seize many opportunities and show small to medium sized businesses and larger organisations how technology can really transform the way they operate.

We make businesses Smarter through Technology. With Communications, IT and Software solutions, we are able to introduce an audience to new possibilities, which they have never explored before.

We operate across many industry sectors and understand the challenges each sector faces. We provide end to end solutions and ongoing support that enable businesses to work smarter and achieve real value that goes beyond technology.

Improving productivity Increasing efficiency Working smarter For all your communications, IT and software requirements, please browse through our services to see how we can make technology work for you and your organisation.

or all your communications, IT and software F requirements, please browse our services to see how we can make technology work for you and your business.

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The Fifteen Group Guarantee We meet the challenges businesses face by following a clear set of principles.

“Through strong customer relationships and a clear company ethos, we work together to provide bespoke, innovative and flexible technology solutions.

We listen to the customer, we understand how their organisation works and with our expertise, strong ethics and commitment to designing, delivering and supporting technology solutions, we ensure businesses and organisations are always Smarter through Technology.

We never give the customer a problem and not only do we satisfy customer expectations, we work to exceed them.”

Trust

Our client relationships are built on trust. We are your trusted advisor. Trust that we will deliver on time, every time. That trust is never broken and is part of our promise to you.

Flexibility

We understand flexibility is of key importance to businesses, both large and small. We provide a flexible, tailored approach to individual requirements.

Commitment

We remain committed throughout the delivery and after installation, so as the business grows, your systems can adapt with ease.

Innovation

We provide innovative solutions and no matter what obstacles your organisation faces, we make sure you are always Smarter through Technology solutions.

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Fifteen Group were very understanding and informative when offering solutions. We have always received first class service from the team at Fifteen Group and will continue this partnership.”

Barbara Morris, Salop Leisure

“ We partner with the best to bring you the best… we work with technology partners to bring our clients the very best in technology solutions.”

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Technology for Business When businesses think of technology, they often focus on IT, the internet, voice and mobile communications.

We look at the bigger picture.

We consider the technology infrastructure and how this supports your business, now and in the future. The business environment changes and technology has to adapt. If the fundamentals are not right then this process becomes much more complex and costly.

A quality network starts from installing a reliable cabling network. From the high speed internal cabling infrastructure to the user’s device, we don’t leave anything to chance.

We design...

We design a solution that works for the business you are in.

Every business or organisation is different and therefore the technology requirements will never be the same.

We take the time to understand the current situation and what the objectives are within the business. We then design a solution that precisely fits those requirements.

Technology always brings new opportunities and it is crucial that businesses are able to capitalise and use new technology to their advantage. We all rely on it too much not to make it an integral part of our business growth plans.

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We deliver...

We operate across the UK with a team of dedicated engineers who are experts in their field.

We deliver to empower an organisation to have a more mobile workforce and to be able to respond to customer demand quickly and more efficiently.

Having a well-equipped workforce that is able to operate remotely whilst also being able to meet customer demand is sometimes the difference between success and failure.

“ Fifteen Group can build and deliver a solution that works for your business.”

We support...

We support technology solutions after delivery, so they continue to protect and connect devices, people and data.

A modern business needs to be able to rely on its systems and we provide maintenance, support and technical advice so businesses stay ahead of the game. *Out of hours IT support is subject to contract.

*Out of hours IT support is subject to contract

“ Our support extends to out of office hours and over weekends, so no matter what sector you operate in, we can support your technology.”

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Telephone Systems Whatever sector your business operates in, there’s a telephone system to get the conversation started.

People like to talk and we encourage our customers to talk more. With any organisation, an exceptional customer service has never been so important.

Working in partnership with NEC and BT, we provide the very best in telecommunications systems, supported by technical assistance to ensure your investment continues to work and adapt to your business.

Our solutions include: • NEC SV9100 • NEC SL2100 • NEC Univerge 3c • Hosted Voice Select

Initially, Fifteen Group installed a new telephone system here at Perryfields so we had a fully integrated voice and data communications system that was reliable, flexible and provide a good image to anyone who calls. A couple of years later, they continued the good work by saving us over £300 per month when we switched the lines and calls over to them! We can’t recommend them enough!

Fifteen Group have always gone above and beyond to assist us and maintain the telephone system to provide an exceptional level of service.”

Mr Simon Tanner, IT Manager

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Lines & Calls Whether you are looking for cost effective phone lines, advanced call handling features or disaster recovery options, Fifteen Group will make sure calls are never missed and your customers can always get in touch.

Our solutions include: • Telephone Systems and VoIP Solutions • Business lines and calls packages • SIP Trunking • Inbound solutions and audio conferencing • Telephone System Support • Fraud Protection • Analogue lines • ISDN2e and ISDN30e

Fifteen Group carried out an assessment and came up with a total solution that suited all of our requirements, their advice was very beneficial and the service from the installation engineers was second to none. Not only was the project completed within time and budget, but the after sales service was excellent.”

Louise Paul, Practice Manager, Little London Surgery 9

Voice over IP ( VOIP) Harness the power of Internet technology. VoIP Solutions allow you to communicate over the telephone or by video with simplicity.

By replacing (or merging) traditional analogue or ISDN connection with SIP Trunks to your telephone system, you gain numerous operational and affordable benefits.

VoIP Solutions are ideal for start up businesses, growing organisations that have a need to relocate between sites and multi site organisations that frequently transfer calls.

Our solutions include: • A cost effective method that is entirely flexible as a business grows • A variety of supported call features • Effective integration with other business systems • The ability to deploy and relocate to anywhere in the world • Conversation Recording (MiFID II Compliant)

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Unified Calls & Communications (UC&C) You can’t manage if you don’t measure.

Break down barriers and improve productivity.

Merge your communications platforms into one effective solution, so customers are able to communicate through whichever means they choose.

Fifteen Group provide on premises or cloud based solutions to ensure you remain contactable at all times, no matter what devices are used.

Our solutions include: • Hosted VoIP • Telephone systems • Video conferencing, IM and presence • Conversation recording • Call statistics • Collaboration with multimedia

Sales are booming and are up 12% so far. The call centre is up £30k on this month when compared with the same month last year and with a few days to go!”

Craig Green, Commercial Manager, Pondkeeper 11

Telephone System Support It isn’t just an insurance policy, it adds value to your investment.

Make sure your telephone system has the right maintenance and support, so it carries on working for your business and adapts to any changes within the internal and external environment.

Our solutions include: • Guaranteed call out response times • All call out charges and hardware replacement is included • Highly specialised and manufacturer trained engineers • An effective response due to direct relationships with hardware suppliers • Access to support 8am to 6pm, 7 days a week • Free remote programming

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Telephone Fraud Protection Protect your telephone system and your business with telephone fraud protection from Fifteen Group.

The threat from this type of fraud is increasing year on year and can cost businesses and other organisations thousands of pounds.

Fifteen Group are partnered with NEC to bring the very best in telecommunications to businesses and organisations both large and small.

Our solutions include: • Inbuilt Toll Guard with SV9100 and SL1000 systems • An effective defence 24 hours a day, 7 days a week • A low cost solution with no PC required • A tailored solution to your business or organisation

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Mobile Business is no longer done on site. In today’s world, the workforce has to have flexibility and be able to operate remotely.

However, that workforce needs to work remotely in an effective way and the business needs to have that crucial control.

Fifteen Group provide simple and easy ways to control your mobile workforce, set usage limits and integrate mobile technology with other systems.

Our solutions include: • Business contracts and tariffs • Handsets, hardware and accessories • Mobile device management • Impartial advice on which mobile solution best fits your workforce • Simple and easy to understand tariffs

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Vehicle Tracking Support employees and retain control over vehicle use with Fifteen Group’s vehicle tracking solutions.

Our solutions include: • Accurate reporting • An improvement to productivity levels • Increased accountability to customers.

• Reliable vehicle tracking solutions.

Handsets If your organisation deploys a remote a remote workforce, then you will need a range of handsets and mobile devices that support the more flexible approach.

Our solutions include: • Mobiles and tablets all with a 12 month guarantee • Operating systems that are effective and efficient so employees are able to work remotely and securely • Full technical support

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Connectivity Never let a poor internet connection hold your business back.

Your business can embrace whatever technology opportunities arise by our superfast broadband, fibre or leased line solutions.

Our solutions include: • ADSL and fibre broadband • Ethernet • Wide Area Network • Site to Site • General Ethernet Access • Technical support • A strong defence against cyber security

Thank you to Fifteen Group for solving the mystery of our slow/ not running broadband problem that has plagued us over the last two weeks... thank you as always for your support and wisdom.”

Will Spendilow, New Life Church

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Leased Line A leased line is a permanent fixed bandwidth, symmetrical data connection.

Delivered over fibre, it gives organisations dedicated internet access services with guaranteed upload and download speeds.

Our solutions include: • FTTC General Ethernet Access • EFM Leased Line Circuit • Ethernet Leased Line Circuit • MPLS and Technical Support • Competitive priced packages • 24/7 UK based technical support • Fully managed Service Level Agreement

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WiFi WiFi is an essential part of every business.

It’s a part of everyday life which your customers, visitors and staff expect to be of high quality. Create a seamless experience through public or internal WiFi.

Our solutions include: • Public WiFi • Site to site WiFi • Content filtering systems • Tailored solutions and support • Captive portals to turn WiFi into a valuable resource

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Site to Site Link your locations together with Fifteen Group’s site to site solutions.

A point to point leased line is a dedicated circuit that goes from one customer location to another, as a flexible and scalable solution. It ensures the security of data transferred between two locations, and if necessary at a much higher speed.

Our solutions include: • Connectivity to multiple sites • Increased high speed connectivity • Wireless • Leads to a reduction in operating costs • A simple way to overcome environmental barriers • Upgradable speeds • One reliable network without the need for cable integration.

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Managed IT Support The cost of unplanned downtime can start to have a negative impact on organisations and businesses.

With a team of UK based dedicated engineers, our IT Managed Support Agreements mean that any issues will be resolved as quickly as possible, limiting any impact technical problems may have on the business.

Our solutions include: • Desktop PCs & laptop maintenance • Mobile device maintenance • Server maintenance • Printer maintenance • Network security • Disaster recovery and back up • UK based engineers • Complete flexibility based on your exact requirements

NG Healthcare have worked with Fifteen Group for many years now.

We have always been impressed with the way they have dealt with any technical issues swiftly and efficiently, meaning no real impact has been felt on the day to day activities that staff need to undertake. The Managed IT Support Agreement that we have in place, gives us the peace of mind that we need as an organisation in the challenging healthcare sector.

They have recently ensured there was a seamless transition of our email hosting to Office 365 which also included Advanced Threat Protection. We now use Fifteen Group for much more including some digital signs which were recently installed in our reception and staff areas.”

Richard Hammond, NG Healthcare

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Internet Security Organisations lose data and suffer workforce productivity dips, due to viruses, malware and attempts to hack into their IT systems.

Fifteen Group’s internet security solutions provide businesses and organisations with peace of mind that they are protected against any possible cyber attacks.

Our solutions include: • Encryption

• Data loss prevention

• Secure Authentication

• Email Security

• Access control

• Mobile device security

• Firewall

• Wireless security

• Intrusion detection

• Out of office hours IT Support

• Antivirus and malware solutions

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Office 365 With Office 365, your staff have the right tools to collaborate and work better with colleagues, customers and business partners.

Work anywhere and anytime from whichever device.

We’re a Microsoft Gold partner and have the skills and expertise to find a low cost plan that meets the needs of your budget.

Our solutions include: • Business Premium • Exchange online Plan • Threat Protection • Full technical support

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Accounting Software Fifteen Group provide accounting software that comes with full technical support to ensure you get the most out of it.

Xero • Transform operational efficiency • Keep all accounting information in one place • Paperless • One efficient system

Sage • Make better informed decisions • Manage people and payroll • Gain greater control over your business • Accept and make payments

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Data Cabling We install high speed internal data cabling, because that’s where a high quality network begins.

We ensure all your systems within your organisation are networked together to provide one complete efficient and effective system.

Our solutions include: • Working with original cabling • Computers • Printers • Till Systems • Wi-Fi

Server Solutions Whether it is onsite or in a data centre, we have the complete solution for communications, data access, resource sharing, remote access and centralised data back up.

Our solutions include: • Set up of user roles, groups and accounts • Joining of existing or new computers • Migration of user profiles and program settings • Implementation of back ups and security features • Maximisation of company productivity • Affordable options • Compliant with all GDPR guidelines

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Device Solutions End to end security together with flexible solutions for a remote and onsite workforce.

Our solutions include: • Desktops • Laptops • Tablets • Thin Client

Disaster Recovery & Back Up Businesses need to plan for the unexpected.

In a world when anything can happen, Fifteen Group ensure your data is always protected and your customer service commitment never falters.

With our remote and onsite support, your business carries on, no matter what unexpected challenges it faces.

Our solutions include: • Disaster recovery plan creation • Disaster planning support • Data back up • Data protection and recovery • Multiple back up scenarios

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Digital Signage We provide digital signage solutions for any sector.

In a world where there is plenty of noise, digital signage allows businesses and organisations to create a different message and stand out from the crowd. Whether you are informing, promoting or engaging with your audience, communicate in a clear and simple manner with digital signage.

Our solutions include: • Digital menu boards • Information displays • Expert installation • Full technical support

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Print Management Solutions Fifteen Group provide one centralised system for all your printer requirements, improving productivity and reliability of printing in-house.

Ensure printers are where they need to be, with a floor plan that maximises employee productivity.

Access practical data and build a true financial picture of in-house printing.

Xero • Take control of print costs • Reduce waste • Replace parts before they run out • Access detailed usage reports • Maximise employee productivity

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Bespoke Software Solutions Make an investment in your future growth with Fifteen Group’s bespoke Digital Transformation and AI software solutions.

With our team of in-house developers, we work alongside each client to design, create and implement software systems.

With our innovation and your vision, we create fully functioning systems that maximise operational efficiency, provide accurate reporting and allow for full accountability for each process stage, all of which dramatically improve profitability.

Our solutions include: • More accurate reporting. React to situations in real time • Integration and management systems, effectively providing easy to use systems • Minimisation of human error • Improvement in process efficiency • Track and trace products at different stages of the manufacturing process • Better accessibility of data from multiple devices from remote locations • Integration of staff timesheets with other internal sheets

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Track & Trace Track and trace solutions provide data and transparency to help businesses put in place the correct measurements.

Invest in a track and trace solution and identify any part of the process.

Our solutions include: • Reinforcement of processes • Ability to track products from the raw material to the finished product • Important information about where and how the products are made • Effective measurement of performance • An increase in efficiency and reduction in costs

The system has revolutionised Mercian, elevating our whole supply chain and moving the business forward. The apps have streamlined our processes and procedures, simplifying the workload and most importantly, encouraging a co-operative partnership between growers, hauliers and customers. Fifteen Group have supported us with creating and producing a solution that allows us to predict essential future figures and data and ensures that we meet vital food safety standards, this has rewarded Mercian with proven rapid business growth.”

Jonathan Kemp, Mercian 29

Hosting & Email Having connectivity anywhere means cloud computing is as important as ever.

Fifteen Group provide a full cloud service including hosting and email that allows businesses to access email and applications conveniently and efficiently all with 24/7 technical support.

Host your applications in the cloud and access them anywhere.

Our solutions include: • Data Backup & Recovery • Email services • Desktop: Including office 365 applications • Email Protection • Web Protection • Disaster Recovery • Virtual Servers

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“ Host your applications in the cloud and access them anywhere.�

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Fire Alarms Whatever the sector and whatever the risk, Fifteen Group has a fire alarm system that will provide the most protection.

It’s essential that premises are protected with a reliable and effective fire alarm system and our experts will assess the premises and design a system that is fit for purpose.

Together with our Intruder Alarms and CCTV Systems, we provide the complete security system for every business.

Our solutions include: • Fire alarm systems from the leading manufacturers • A long lasting, reliable and professional system • Maintenance and support

Emergency Lighting Have emergency lighting for an emergency situation.

It ensures a safe evacuation of personnel in the event of the main power supply failing.

Our solutions include: • Illuminated escape routes • Exit route lighting • Emergency lighting

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IP CCTV IP CCTV Surveillance systems give business owners the peace of mind that their premises are being safely monitored 24 hours a day, 7 days a week.

We advise, install and support expert CCTV systems that are of the highest quality, making your business not only smarter but more secure.

Our solutions include: • 24 hour surveillance systems • Network Video Recorders • Network Cameras • PTZ Cameras • SSAIB certificated Engineers • Complete peace of mind

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Intruder Alarms No matter what your budget, location or industry sector, we have a dedicated team of professionals ready to install the protection your business needs.

We will advise you on the best level of protection for your business, and as we are SSAIB certified, we give assurance that every intruder alarm system is fitted to the highest of standards.

Our solutions include: • Standard alarms • Complex alarms • Temperature monitoring • Flood detection • SSAIB certificated Engineers

Access Control All businesses whether small, medium or large have assets that need to be protected from theft.

Electronic access control provides the most efficient and convenient way of securing your building and assets.

Access Control Systems can adapt easily and quickly to a change in the layout of the premises and also changes within the workforce.

Have control over who has authorised access to the business premises and what parts of the building they can gain access to.

Our solutions include: • Preventing unauthorised access • Secure each building, its contents and employees • SSAIB certificated engineers • Systems fitted to the highest of standards.

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PAT Testing & Fire Extinguishers Some electrical safety defects can only be found by portable appliance testing (PAT).

All test results are recorded in an asset register and our test equipment is calibrated to ensure all test results are accurate.

Fire safety legislation states that fire extinguisher servicing should be carried out at least once a year. We will undertake the required inspections and advise of any necessary action to keep equipment in good working order.

Our solutions include: • Reliable and high quality inspections • Fully qualified engineers • Expert knowledge and experience

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Sector Solutions Our work across many industry sectors provides Fifteen Group with the expertise to deliver and support a wide range of businesses.

Some of these sectors include:

Quick Service Restaurants

Hospitality

Healthcare

GP Practices

No matter what type of organisation you are in or which sector you operate within, we have a technology solution for you.

We understand: • The challenges you face • What you are aiming to achieve • Which technology strategy works for your business • Expert solutions need to be specifically designed for your sector AND your business • How vital and important technical support is to maximising operational efficiency • The unexpected can happen • Data is your biggest business asset

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Education

Customer Contact Centres

Health & Fitness Clubs

“With Fifteen Group, you are always smarter through technology.”

Fifteen Group provide everything you need from technology.

If you are a small business looking for help and guidance together with a solution that is easy to manage in monthly budgets, then Fifteen Group can deliver.

If you are a medium to large sized business looking for the total end to end solution for your communications, IT and software, then Fifteen Group can design, deliver and continue to manage expert solutions. So you can get on with making sure your business is seizing every opportunity available.

With Fifteen Group, you are always Smarter through Technology: • End to end technology solutions • 24/7 support • UK based team of expert engineers • Strong relationships with technology partners • Experience within a wide variety of sectors 37

Recommendation 38

The system has revolutionised Mercian, elevating our whole supply chain and moving the business forward. The apps have streamlined our processes and procedures, simplifying the workload and most importantly, encouraging a co-operative partnership between growers, hauliers and customers. Fifteen Group have supported us with creating and producing a solution that allows us to predict essential future figures and data and ensures that we meet vital food safety standards, this has rewarded Mercian with proven rapid business growth.�

Jonathan Kemp, Mercian

NG Healthcare have worked with Fifteen Group for many years now.

We have always been impressed with the way they have dealt with any technical issues swiftly and efficiently, meaning no real impact has been felt on the day to day activities that staff need to undertake. The Managed IT Support Agreement that we have in place, gives us the peace of mind that we need as an organisation in the challenging healthcare sector.

They have recently ensured there was a seamless transition of our email hosting to Office 365 which also included Advanced Threat Protection. We now use Fifteen Group for much more including some digital signs which were recently installed in our reception and staff areas.�

Richard Hammond NG Healthcare

Fifteen Group were very understanding and informative when offering solutions. We have always received first class service from the team at Fifteen Group and will continue this partnership.

Barbara Morris Salop Leisure

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Intruder Alarms

CCTV Systems

Fire Safety

Access Control

Other Services

Telecoms & Mobile

Network Cabling

Intruder Alarms

Communications Systems

CCTV Systems

Fire Safety

Information Technology

Software Development

Access Control

Other Services

Telecoms & Mobile

Network Cabling

info@fifteengroup.co.uk fifteengroup.co.uk

MH2, Park Hall Business Village, Stoke-on-Trent Staffordshire ST3 5XA

Communications Systems

Information Technology

Software Development