2023 August FFS Magazine

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THE PUBLICATIONOFTHE FLORIDA FIRE CHIEFS’ASSOCIATION August 2023 • VOLUME 31 NUMBER 8
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F L ORIDA FIRECHIEF S ’ ASSOCIATION

Florida Fire Service is the monthly publication of the Florida Fire Chiefs’ Association, provided to Florida Fire Chiefs’ Association (FFCA) members, by the Florida Fire Chiefs’ Association.

Florida Fire Chiefs’ Association

221 Pinewood Drive Tallahassee, FL 32303

Phone:(850) 900-5180

Email: info@ffca.org • www.ffca.org

FFCA Staff

Ngoc Huynh- Interim Executive Director

Denise Holley - Office Manager

FFCA Board of Directors

Harold Theus - President

Michael Choate - 1st Vice President

Trip Barrs - 2nd Vice President

Douglas Riley - Immediate Past President

Carlos Aviles - Secretary/Treasurer

Ryan H. Crawford-Northwest Region Director

Brady Rigdon - Northeast Region Director

Michael Johansmeyer - East Central Region Director

Chantal Botting - Southeast Region Director

Ian Kemp - West Central Region Director

Gregory DeWitt - Southwest Region Director

Ngoc Huynh- Interim Executive Director

James White - Foundation Chair

Leland Greek - Senior Member

Editorial Submissions magazine@ffca.org

(850) 900-5180

Advertising

Scott Leisen, Editor in Chief scott@ffca.org

(386) 717-0055

Subscription rate for members is $36, which is included in member dues. Archived electronic monthly editions of Florida Fire Service magazine are available at www.ffca.org. Log in as a member and click on the Publications tab.

Florida Fire Service

August 2023, Volume 31, Number 8

USPS # 016-759

Periodical postage paid in Daytona Beach, Florida, and additional post offices.

POSTMASTER: Send address changes to Florida Fire Service, 221 Pinewood Drive Tallahassee, FL 32303. Statements of fact and opinion are the responsibility of the authors alone and do not imply an opinion on the part of the officers or the members of FFCA.

Copyright 2023 by the Florida Fire Chiefs’ Association. All rights reserved. Materials may not be reproduced without written permission.

FLORIDA FIRE SERVICE August 2023 4 Message from the FFCA President . . . . . . . . . . . . . . .6 Message from the Foundation Chair . . . . . . . . . . . .10 FROM THE SECTIONS
Meet the PIO. . . . . . . . . . . . . . . 12 What Firefighters Need to Know About CSST Fires...........14 FFCA New Members. . . . . . . . . 14 Meet the EVT. . . . . . . . . . . . . . . 16 Mar tin County Fire Rescue Welcomes New Firefighters. . . 24 Enhancing Mass Casualty Care Training. . . . . . . . . . . . . 26 Polk County Fire Rescue Celebrates 50th Anniversary. . . 28 Seminole County Firefighter Honored. . . . . . . . . . . . . . . . . 29 Meet the Assistant Chief. . . . . . . 30 Squad Academy TrainingTrench Rescue. . . . . . . . . . . . . 32 Depar tment Spotlight ..........33 The Value of Financial Literacy: A Lifeline for Public Safety Departments. . . . . . . . . . . . . . 34 Seminole County’sBack to School Bash. . . . . . . . . . . . 35 In brief . . . news from around the state............36 Advertisers Index. . . . . . . . . . . . 40 Featured Vendor. . . . . . . . . . . . . 40 FURTHERMORE JUDGE NOT, LEST YOU BE JUDGED. . . . . . . . . . . . . . . . 8 What Would They Say?. . . . . . . 16 South Walton Junior Lifeguard Program. . . . . . . . . . 20 Ten Steps to Better Collaboration Between Finance Officers and FireChiefs. . . . . . . . . . . . 22 FEATURES 8 16 12 14 20 22 16 24 26 28 29 30 32 33 6 10
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Iwould like to begin by stating my appreciation for the opportunity to serve you as your 2023-2024 President of the Florida Fire Chiefs’ Association. It is an honor to represent an association that is so rich in history, and I take on the role respectfully. I would like to extend my appreciation to off going board members Ty Silcox and Chuck Bogle for their commitment and service to the association and welcome new board members Trip Barrs and Michael Johansmeyer. I would also like to welcome Ngoc Huynh to her new position as the Interim Executive Director.

For 65 years, the Florida Fire Chiefs’ Associations has served the men and women ofFlorida’s fire service. Our association is focused on promoting and supporting excellence in fire and emergency medical ser vices. FFCA programs help members maintain and develop their management and leadership skills.

Our Mission Statement says that we are to advance the profession of fire and emergency services through proactive leadership, education, and advocacy.

Your Board of Directors and I are

committed to these principles. We recognize and are thankful for the men and women who have built such a successful association and are ready to take on the challenges that the future holds.

We are facing significant challenges in our association.

Since the Executive Development Conference, the board has been meeting regularly to review and evaluate our financial situation and to develop a roadmap for moving forward. Our financial accounts have been slow to recover from the fraudulent activity which has given us the need for caution in moving forward. Currently, we have decided to wait and not fill the Executive Director position. In the meantime, we have had preliminar y discussions with a management/administrative firm who may be able to provide some temporary administrative assistance.

In conference news, it was great seeing ever yone in July at the Executive Development Conference. We had wonderful speakers and networking with great food and accommodations in beautiful Naples. Chief Eloy Ricardo and the North Collier Fire

District were super hosts and of course, our loyal vendors were there to provide funding and support. Later in July, the FFCA sponsored the Summer Gator Fire Games in Alachua County for the Cadet Program. This year, the games had over 150 competitors from 11 departments.

In legislative news, the Association is positioning itself to support legislation to benefit the fire service industry. Some of those priorities are recruitment and retention, COPCN for ALS-non-transport providers and increased funding through the PEMT program.

In membership news, if you haven’t done so already, it is time to renew your membership. It is also a great time to include other members of your department who would benefit from all that the Association provides.

In closing, the staff and board are here to ser ve you. If you have any questions or if there is anything we can do, please do not hesitate to reach out to us.

Thank you,

FLORIDA FIRE SERVICE August 2023 6
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JUDGE NOT, LEST YOU BE JUDGED

My wife and I waited for over 12 years before we decided to have children. We waited because for such a long time, we did not think we wanted to expand our family. I think that decision had a lot to do with how we saw other people interact with their kids. Most of our friends seemed miserable and chronically tired after they had their own children. It was not until God changed and softened our hearts that we finally decided to have children. Once we made the decision, my wife and I would often discuss how our children were going to be different. We were not going to have the discipline and attitude problems with our children that other parents had with their kids. In our mind, we knew what other parents were doing wrong and we would NEVER EVER do those things. We knew how to raise children: you simply tell them what they need to do and discipline them if they do not follow your instructions. I am so embarrassed looking back at that time in our life.

First thing, we had twins, a boy and a girl, so we were each outnumbered from the beginning. Our twins were not ‘normal’ kids. We quickly found out that they were extremely high achievers, highly emotional, and extremely strong-willed. I think they started arguing with us during the delivery and have not stopped. We tried everything, taking parenting classes, taking away things they valued, putting them in a room by themselves; these were just some of the things we did in order to get them to follow our instructions. It seemed that when they were not arguing with us, they were arguing with each other. And it was usually at the most inopportune time, at church, movie theaters, shopping malls, or some other public event.

The reason I tell this story is that I was very judgmental towards other parents and how they raised their children. I mistakenly thought that I could raise children much better than what they did. It had to be that they were doing something wrong in their parenting. Once we had children of our own, I realized that every parent is doing the best they can under their circumstances. No parent intentionally raises

their children to misbehave or teaches them to be a disruptive force in society. Whether we think they should have been more firm or lenient in their parenting style, each parent is doing the best that they are capable of, and who are we to sit in judgement of them?

It got me to thinking about other ways we may be judgmental. Maybe I was not only being too harsh in my opinion of other people’s parenting skills, there may be other instances in which I made a judgement about someone. We often have an unfavorable opinion of someone when they cut us off on the highway We tend to think less of someone when they use vulgar language in public settings. When someone is acting irrationally in a public setting, we often have an idea as to what type of person they are. I hope I can make this clear, we are right to judge someone’s behavior as being wrong. But we are not to make a judgement as to what they hold in their heart. That is a judgement that is left to God and God alone. Just because someone cuts me off in traffic, it does not make them a bad person. In fact, some of the more careless drivers I have seen have been ones leaving our church parking lot. I don’t think anyone reading this has not heard words in a fire station that you can’t say on non-cable TV. Some of the best people I have ever met would use salty language at times. On rare occasions, I have even heard such words in my own home, allegedly. Today, more than ever, we have a very strong mindset when it comes to people who vote differently than us. I don’t think any political party has a monopoly on Christian or non-Christian voters. (Although this is probably contrary to what you hear on social media sites.) Differences of opinion do not equal bad behavior worthy of judgement.

By now, most of you are wondering, “Rick, does the Bible address a situation similar to this?” Well, I’m glad you asked, because it does. The main group of people Jesus was ever critical of were the Pharisees. They were the religious leaders of the time and very often led hypocritical lives. They would frequently say

prayers like, ‘thank God I am not like these other sinners’ and ‘please God, don’t let me live like them.’ These men had no empathy toward others and rarely offered help to the less fortunate. If more people had acted like the Pharisees, Christianity might not have ever gotten out of the middle east. Fortunately, Jesus was able to expose the Pharisees for what they were and grow His ministry around them. Jesus treated ALL people the same way, with love and respect, regardless of their actions or behavior. I will be the first to admit that I often do not measure up to His standard. But that does not mean I should stop trying. What type of Christian man would I be if I treated the poor, the outcast, and the less fortunate among us like the Pharisees did? Not much of one. So, I am trying to have more empathy and understanding of those who are different than me. Occasionally,I have to get out of my comfort zone to do this.

In the book of Matthew this is written in red ink, meaning it is a direct quotation from Jesus. Matthew 7:2 “For with the judgment you pronounce on others, you will be judged, and with the measure you use, it will be measured to you.” When I think of this verse, it makes me realize that I have been too harsh in forming my opinions of others. I can only hope that other people did not judge me with the same standard I used toward them.

Rick Spence retired as Assistant Chief from the Reedy Creek Fire Department after 30 years. Heis currently the Chaplain for the Florida Fire Chiefs’ Association, Central Florida Fire Chiefs’ Association,Reedy Creek Fire Department, Lake County Fire Department, Clermont Fire Department, Maitland Fire Department, and the Florida Professional Firefighters. He serves as Sergeant of Arms for the Florida Professional Firefighters and International Association of Firefighters.He was selected Florida Professional Firefighter of the Year in 2018.He has been married to his wife Alecia for 36 years.

FLORIDA FIRE SERVICE August 2023 8

Wow, where do I start? By now, most of our members have settled back into their desks and command units after another highly successful Florida Fire Chiefs’ Executive Development Conference. The participation was, once again, off the charts and the programs were truly second-to-none. It’s definitely become one of the annual events of the Florida fire service that you don’t want to miss. The Florida Fire Chiefs’ Association celebrated many successes at this year’s EDC and said goodbye to our Executive Director, Chief Ray Colburn. From the FFCF Board of Trustees, thank you for your steadfast leadership over these past seven years.

Excellent programs and fellowship were not the only items on the EDC agenda this year. Once again, our Cadet Section stole the silent

auction with fantastic items that drew the attention of all. Not to be outdone, the FFCA Board found their way into the festivities during what has become the auctions “power hour” and closed out the donations with a new 50/50 opportunity. Along with the now famous, “Dollars for Scholars” donations, the Foundation raised over $6,000.00, with another $9,600.00 going to the Foundations primar y fund, the Vigiles Sociates, soon to be known under its new name, “Friends of the Foundation”.

The Foundation greatly appreciates all the support received from the FFCA staff, and attendees who made this all possible. Now it’s time for us to grow the opportunities for additional scholarships for our young and aspiring firefighters. After a complete review of our current financial situation, the Foundation anticipates opening our scholarship application platform later this year

As members of the Florida Fire Chiefs’ Association this is where you come in. As the fire chief, I am fairly confident that you receive requests, or you find yourself in a situation where you want to sponsor a young person through the firefighter certification program. Your Florida Fire Chiefs’ Foundation can offer you that opportunity. Once opened, you will be able to direct candidates to complete the application process to be considered for up to $3,500.00 to be used towards tuition, books, and/or qualifying supplies towards their Firefighter Standards or EMT Training and certification. A criteria-based selection process helps to award the scholarships we have available to those who are in the greatest need. We also look very hard at the support the applicants receive from their fire chiefs. Each applicant must be sponsored by a member of the Florida Fire Chiefs’ Association. Once a scholarship is awarded, the student and the supporting fire chief are notified, and a proper awards ceremony is scheduled. This is an exciting moment for both the fire chief and the young student firefighter.

Those fire chiefs who have experienced a scholarship award ceremony can relate to the experience. You are truly making a difference in a young person's life. Setting them up for future success in a career we all know is still the best in the world. Take time now to become familiar with your Florida Fire Chiefs’ Foundation Scholarship awards program so that when that knock comes to your office, you’ll be ready to say yes, I, and the Florida Fire Chiefs’ Foundation, can help you. Together, let’s make this happen.

FLORIDA FIRE SERVICE August 2023 10
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Meetthe PIO

Describe your PIO philosophy.

A Public Information Officer has a huge responsibility in an often fast-paced and highstress environment. As a PIO, my goal is to ensure that I am telling the story of the agency that I represent and to serve the many stakeholders who need information from us.

As the PIO for North Port Fire Rescue, I have an obligation to the residents and businesses of North Port, the media, City leaders, and to the fire department itself. The public expects and deserves to know what their fire department is doing, what their capabilities are, and what services and programs they provide. They deserve to receive accurate and timely information about emergency incidents, but they also appreciate information about events

or happenings of a non-emergency nature which may affect them or be of general interest. They deserve information that could keep them, their families, and their property safe from fires and other hazards.

In addition to communicating these and many other narratives, a priority for me when I come to work each day is to enhance the brand of North Port Fire Rescue. When we think about branding, many definitions may arise. Regarding fire service branding, our brand is developed in the minds and hearts of those we serve. What do people think and feel when they encounter our department or personnel in any way? When they are at a stoplight and see our fire rig pass by in front of them, do they have any feelings or thoughts about us? When they meet one of our firefighters in the grocery store, how did that encounter make them feel? When they see our logo (which is not our brand but merely a visual representation of the brand) on television or elsewhere, does that impact them in some way?

Our interactions with the public are what builds, or destroys, our brand. I never received a phone call, an email, or a social media message from a resident who said, “Your firefighters caught that hydrant and laid that line better than anyone I’ve ever seen!” No one ever said, “Wow, the way your crew cut a hole in that roof today was just incredible.” No, instead we hear things like, “When you were at our house last night, your firefighters took the time to show my son your fire truck after you treated my mother for difficulty breathing. My son was very scared at the time, and you made a scary situation much better for him and took great care of my mom.”

It’s always how we treat people, on and off duty, that matters, and those actions define our brand. As a PIO, it is my job to show the world all the great things our firefighters do every day, and it is an honor to do so.

What is the most challenging issue facing the public information function today?

I feel one of the biggest challenges for Public Information Officers today is dealing with system overload. Every business, every government entity, every news agency, and every product compete for precious seconds of our time every single day. Our social media feeds are inundated with ads, information, and pitches all designed to grab the viewer’s attention. Public Information Officers are also competing for the attention of our stakeholders in a growing and crowded field. We must be more diligent and dedicated than ever to ensure our message is not lost in all the noise. In another way, system overload may affect

the PIO personally. Today’s PIO wears many hats and has such a wide variety of tasks and responsibilities. Projects, requests, correspondence, and information come from so many directions, and the responsibility does not end when the 5 p.m. whistle blows. Necessarily maintaining a constant state of situational awareness can lead to burnout for busy Public Information Officers. For a PIO, it can often feel as though they are in a silo that few others understand because few others have done or fully understand the job.

How has public information changed?

Technology and the 24-hour news cycle have changed so much. As we all know, news never sleeps. It is constant. Consequently, with every single person now having a phone/camera and social media accounts, narratives - whether accurate or not - ride fast horses these days. Public Information Officers must continually monitor social media and traditional media stories and be prepared to clear up any misconceptions. On the front end, a PIO must be quicker than ever to get out the information. We do not have the luxury of dragging our feet and getting behind a false narrative or allowing someone else to tell our story. We now must get our information out quickly, while still being spot-on accurate, as we establish our agency as the official, go-to source of information.

What skills do you feel a PIO should possess?

While common sense and strong people skills come to mind first, today’s PIO must be proficient in many areas. We are professional writers, professional speakers, special event planners, speech writers, social media professionals, website administrators, reporters, collaborators, videographers, photographers, graphic designers, crisis communicators, and more. Not only are the skills necessary but having in-depth knowledge of the discipline you are in and being able to speak to anything and everything related to that function is paramount.

What are some unique aspects of your PIO function?

Being brand new to North Port, and to Florida for that matter, I am adjusting to many new things. I started with North Port Fire Rescue on June 26 after retiring from the Oklahoma City Fire Department on February 1 of this year.A 30-year career in the Oklahoma fire service was very rewarding, and I was proud to serve as the PIO for OKCFD for the last eight years of my career there. Oklahoma City, being the largest city in the state with 621 square miles, 700,000 residents, and approaching 100,000 calls per year was a very busy place to

FLORIDA FIRE SERVICE August 2023 12
Benny Fulkerson, Public Information Officer, North Port Fire Rescue

be a Public Information Officer.I was accustomed to frequent, if not daily, media interaction and story collaboration.

I have discovered a huge and noticeable difference between Oklahoma City and North Port as it relates to proximity to the local media. North Port is geographically located in such a way that media contact is less frequent. Being at the southern end of the Sarasota and Tampa media markets and towards the northern end of the Fort Myers market, I am learning that reporters are not standing on the corner where an emergency incident is taking place eagerly awaiting sound bites from me as they did in OKC. My plan is to be proactive to feed the media quality video assets, including interviews from the scene and supporting footage, so they will still be able to package stories and air them as they deem appropriate. Being brand new to this market, I am still learning how to best operate and be most effective in this new environment.

What do you think is the most challenging issue facing the Fire Service?

When I speak to fire service leaders from around the country, I continue to hear that it is harder to attract quality firefighters nowadays. 30 years ago, people lined up at the door to get into this profession. Great candidates are still out there, but they are in high demand, especially if they are paramedics. We now see

departments offering very attractive sign-on bonuses which is something that those of us who have been around the fire service for a while are unaccustomed to seeing. Looking at this through the prism of a Public Information Officer, it further demonstrates the need for a PIO to continually develop appealing content which could assist with recruiting efforts.

What changes do you think are coming to the Fire Service?

This is an interesting question. During my 30year career, change has been the only thing so constant. As members of all-hazards response agencies, firefighters are constantly learning new things and adapting to new technologies. Ten years ago, many did not realize electric vehicles and lithium-ion batteries would pose such a challenge. Now, how are we prepared to deal with potential changes ten years from now due to artificial intelligence?

There is always something new on the horizon. I suppose that element of constant learning, in a sense, is part of the reason we keep coming back every day. Just when we feel we are close to having it all figured out, we realize we certainly do not! Challenge accepted – back to work tomorrow to grow and learn more!

What’s the future for PIOs?

The position of PIO has changed as much as any position in the fire service. It went from

being a bit of an afterthought, to being a necessary evil, to being recognized as a function which brings great value to those we serve and our departments alike. The fire service, in my opinion, needs to plant the seed in the minds of young firefighters that there are other positions within the fire service that are extremely important. Most young firefighters do not come on the job saying, “I’m going to be the PIO someday.” Similarly, they seldom say, “I’ll be a fire investigator or a code compliance officer.” Perhaps, we are approaching the place where we collectively realize that we all have a role to play. We are all pulling on the same rope and are striving for the same outcome – to save lives and property. Hey, new person – go be a PIO!

Visit us at WWW.FFCA.ORG 13
Start your job search or placement at www.ffca.org

What Firefighters Need to Know About CSST Fires

Corrugated stainless steel tubing (CSST): Ever heard of it? It’s possible you haven’t. And if you haven’t, now is the time to learn about the dangers CSST presents to the people in your community and to yourself and your colleagues in the fire service. In recent years, the fire service has seen multiple LODDs resulting from CSST-related fires. There is a unique danger that is only exacerbated by the lack of knowledge of CSST and the role it plays in these tragic and destructive incidents.

In a recent Lexipol webinar, the wives of two firefighters who died in CSST-related fires, along with leaders from their fire departments, discuss what CSST is, how it played a role in these LODDs, and how firefighters can protect their homes and themselves from this kind of tragedy in the future.

CSST Fires: The Risks

Originally developed in Japan to mitigate the risk of gas lines breaking due to earthquakes, CSST offers a relatively simple and cost-effective material for residential natural gas lines. Because CSST is relatively inexpensive, lightweight and easy to install, millions of new homes have been built with CSST gas lines over the last two decades. Not only is it used in new home construction, CSST has also been applied retroactively to outfit existing homes with natural gas. But the problems of CSST in electrical storms have become apparent with widespread use in the U.S., where cloud-to-ground lightning strikes are much more common.

CSST has varying grades of protection from

lightning strikes. The most inexpensive type of CSST is identified by a yellow jacket; this CSST is the least resistant to lightning strikes. “The average lightning strike in the United States is between 24 and 28 coulombs of energy,” explains Capt. Craig Matthews of Howard County (MD) Department of Fire and Rescue Services. CSST is “only tested to about four and a half coulombs, about a thousand amps.” Compare that to lightning strikes, which typically contain tens of thousands of amps of electrical current, and you can see there’s a problem. CSST is simply not created or tested to withstand power surges from lightning strikes.

These power surges can puncture the membrane of the CSST, allowing the natural gas to escape and ignite—either from the heat caused by the lightning or another heat

What Firefighters Can Do

“If our husbands would have known about [CSST] and this really very simple information,” they would have survived, says Sara Laird, the wife of Battalion Chief Josh Laird, who died in a CSST fire.

“It’s not a matter of if, but when—we know it will save lives.” Firefighters must take care when responding to fires following electrical storms. First, rule out the possibility the fire is related to CSST before entering the structure. Because these fires can be difficult to find and don’t present like typical a basement fire, firefighters searching for the source are at an increased risk of falling through the floor

source in or around the home. Many of these fires start in basements, but don’t present as typical basement fires. Because they can also have multiple points of origin, these fires can significantly damage the structure of the home without any obvious degradation visible from the ground level. This is where maydays can occur. Firefighters fall through the floor of the home, become trapped and can lose their lives.

Take precautions and engage in best practices: Use your thermal imaging device, speak with the homeowner and glean any information you can about whether the home has gas or uses CSST lines, and try to determine how long the fire has been burning. Improved safety may be as simple as being diligent in your size-up and taking care to feel the floor before putting your weight on it. “Quick utility control and starting at the lowest level are two very important tactics on any structure fire following an electrical storm,” explains Chief Thomas Coe from the Frederick County (MD) Division of Fire and Rescue Services.

Firefighters can improve their own safety by being aware, but you also play an important role in growing awareness of CSST and its risks in your communities. Fire service leaders must also remain committed to collecting data on these fires and advocating for legislative change. “Understand what the issues are locally for you and your geography,” says Celeste Flynn, the wife of Lt. Nathan Flynn. “Just spread that awareness and keep that message going, make sure you’re sharing the knowledge.”

Learn more about CSST fires and review the after-action reports of two CSST-related incidents that led to these firefighter LODDs in the on-demand webinar, “What Is CSST? And Why Firefighters Must Know Lessons Learned from 2 LODDs.”

FLORIDA FIRE SERVICE August 2023 14
Dustin Adams . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Joshua Bass . . . . . . . . .Division of Investigative and Forensic Services Henry Bernard . . . . . . . . . . . . .Plantation Fire Department Cadet Post Brayden Brady . . . . . . . . . . . . .Plantation Fire Department Cadet Post Ayden Campbell . . . . . . . . . . . .Plantation Fire Department Cadet Post John Curd . . . . . . . . . . . . . . . . . . . . . . . . . .Riviera Beach Fire Rescue Carlos Delacruz . . . . . . . . . . . .Plantation Fire Department Cadet Post Mark Dewalt (Advisor) . . . . . . .Plantation Fire Department Cadet Post Christopher Escobedo . . . . . . . .Plantation Fire Department Cadet Post Jose Figueroa . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Calvin Foust . . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Cebastian Foust . . . . . . . . . . . .Plantation Fire Department Cadet Post
. . . . . . . . . . . . . .Skylands
Fire Equip. & Training
Grivalsky . . . . . . . . . . . .Skylands Area Fire Equip. & Training
Hancock . . . . . . . . . . . . . . . . . . . . . .Public Risk Underwriters
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Post
. . . . . . . . . . . . . . . . . .North Collier Fire and Rescue District Sophia Liy . . . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Justin Martin . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Zoe Meza . . . . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Andrell Miller . . . . . . . . . . . . . . . . . . . . . . . . .North River Fire District Keiarra Morgan . . . . . . . . . . . .Plantation Fire Department Cadet Post Eoin O’connor . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Joshua Palacios . . . . . . . . . . . .Plantation Fire Department Cadet Post Zachary Palacios . . . . . . . . . . .Plantation Fire Department Cadet Post Abby Sigal . . . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Mark Watters (Advisor) . . . . . .Plantation Fire Department Cadet Post Kyler Wolf . . . . . . . . . . . . . . . .Plantation Fire Department Cadet Post Frank Zingale (advisor) . . . . . .Plantation Fire Department Cadet Post There is a unique danger that is only exacerbated by the lack of knowledge of CSST and the role it plays in these tragic and destructive incidents.
John Grivalsky
Area
Justine
Pamela
Tomas Leon
Fire Department Cadet
Sean Lintz

Many of us have seen our senior officers experience that moment of a reluctant pause as they approach the end of the road, close to the day of retirement. Throughout the years, we often joke, “I can’t wait to get out of this place; I can’t wait to be able to sleep in; I can’t wait to not have to put this uniform on again.”

But are we REALLY preparing for the moment when we will retire?

The day comes when we look at our retirement clock. We may even have it on our phone as an event on our calendar. We may have it set to some sort of countdown in an app. We are counting down the days...maybe even down to the minute. We have such excitement. We are so eager with all the dreams, all the things that we are going to do, all the trips and the different places we are going to see and experience. At that moment we look in the mirror and we are unsure of what legacy we will leave.

The “legacy moment” cannot be talked about, cannot be learned; it can only be observed, and hopefully supported by the other fire service personnel. This concept of learning a legacy goes hand in hand with those within the military service. We use the term legacy ubiquitously. Yet legacy means –quite literally – the long-lasting impact of particular events and actions that took place in a person’s past. A legacy may come from

What Would They Say?

our character, reputation, and the life we lead – setting an example for others and guiding their futures.

The legacy that we leave is generated from how our mind operates. It is extremely important to try to be the best version of us that we can be throughout our career.

Do we want to always be the person remembered for doing the right thing, even when no one was watching?

Do we want to be remembered as the person who cared about other colleagues? Are we the person who gave a phone call to someone out on injury or suffering from an extended illness?

We always want to be the person that cared about the organization as a whole. As we approach retirement—all of those little things, those little legacies—that is how we will be remembered. The little moments are not moments that can enhance our last year, our last six months. The moments comprise the moral foundation and compass for our careers as a whole. We have to be genuine.

I have seen individuals leave organizations and return to them. When they return to visit a fire house, a social gathering, or even a funeral, they are embraced because all of the random good times remembered at the kitchen table. The younger folks can identify these exemplary people because they were engaged while they were present, still a member of the organization and “on the books.”

And yet on the flip side, I have seen members retiring without even an announcement for a last call on the radio without any comments from the troops or well wishes. I can’t even imagine what a somber moment that is. You gave over 25

years of your life, away from your family, missing the special moments – birthdays and all the dates and milestones that really matter. You may not be given the “good luck and enjoy your retirement. It’s well deserved.”

I promise you—that at this very moment while you are reading this, you must start creating those legacy moments, the ones that matter. Legacy moments will forever leave an impact on who you are and not what title you were.

If we forget to leave a positive legacy, then we will be forgotten before we are even gone.

I was once told an anecdote by a very wise Chief. I take it with me and reflect often about what it means. He said, “Stick your finger in a bowl of water. When you pull your finger out, wait for the ripples to stop. That is how long it takes for people to forget you.” Twenty-five years gone in a matter of seconds.

So, I leave you with this: make each moment matter, always do your best even when no one is watching, and always keep the pulse on your moral compass.

Chantal Botting is a deputy fire chief for Fort Lauderdale FireRescue. Chantal has been with the department for more than 27 years, having ser ved in every rank within operations, as well as various administration bureaus, including Operations/Emergency Services, EMS, Training, and Support Services. She has a bachelor’s degree in organizational leadership and a master’s degree in executive management. Chief Botting has retained the CFO designation, is a graduate of the Fire Service Executive Development Institute (FSEDI) through the IAFCand is also the Florida Fire Chiefs Association’s Southeast Regional Director.

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Form of Government: Independent Special Fire District Fire Service Tenure: 27years

Career Journey: ASE Master Automotive, ASE Master Heavy Truck, Master EVT Technician, Orange County Technical, Lee Vocational Technical

(Auto body Repair/Refinish), Seminole Community College A.S, South Western State College A.S., Hodges University A.S., Wood Badge Training, Scout Master Trained

What is your favorite part of the job?

I enjoy the variety of work I get throughout the day and the feeling that I am part of something that is more than just a paycheck. I enjoy the challenge that working on Fire District assets gives me and the satisfaction of a job done well. I enjoy meeting seasoned veterans of the industry and learning from them. The continued training and resources that are available to me are a great asset.

What are some of the biggest challenges of the job?

The biggest challenge for me is navigating the politics of the Fire Industry. Another challenge is juggling taking trucks out of service with keeping enough units in service to complete the mission. One of the biggest challenges is keeping up with the everchanging technology in the fire industry. Keeping up with the tools, techniques, and skill is always a challenge in this everchanging field.

How would you describe your work and management style?

I enjoy a teamwork management style with some individual freedoms. I do sometimes lose track of time trying to get a job completed and in a timely manner.Itryto learn as much about the job I am tasked with before tackling it. I prefer to use a coaching style of management, helping others in my team to find strengths and weaknesses and help them improve their skills and confidence.

What are some unique things you get to do in your line of work?

I have had opportunities to do things I would never have done in the private sector. I have been able to fabricate, radio communication, and being involved in local emergencies. I have been exposed to management opportunities and learned new management skills. I get to work with outside vendors on projects and learn more about the industry. I get to learn finance, shipping and receiving, budgeting, and State contracts.

What do you do for fun?

I enjoy playing competitive sports such as paintball and airsoft on weekends with my son. I enjoy camping with the Boy Scouts and receiving new training from my peers. I enjoy riding my motorcycle on long trips with friends and being a part of the community I live in.

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Mark Records, Lead Technician, Greater Naples Fire Rescue District

South Walton Junior Lifeguard Program Building Community-Wide Surf Rescue Culture

In South Walton, the summertime wave of enthusiasm for sur f rescue is undeniably contagious.

This wave first started building 20 years ago, when the Emerald Coast experienced one of its darkest days, known locally as Black Sunday. Numerous people fatally drowned due to rough surf and rip currents along a coastline where professional lifeguard programs were not yet established.

The community desperately needed a change, and public safety agencies along the coast began cultivating resources and implementing beach safety programs. Fastforward to 2008, when a few dozen of South Walton’s youngest community members took a chance and participated in the first-ever South Walton Fire District (SWFD) Junior Lifeguard Program. Their community was lacking general knowledge and respect for safety in the open

water, but their willingness to learn created a ripple at the right time for a successful and strong initiative to grow.

Fifteen years later, more than 150 children, ages 9-16 years old, spend weeks of their summer learning what it takes to protect a beach community that boasts more than six million annual visitors.

“As soon as we think we have reached the limit of potential interest in our program, it explodes with popularity once again,” said SWFD Beach Safety Director David Vaughan. “We have seen record registration numbers now for several years in a row without doing much advertising. The community has embraced us. The demand for this program is leaps and bounds beyond what most of us ever expected.”

The SWFD Junior Lifeguard Program not only experienced massive registration numbers in 2023, but it also evolved to offer a pathway to future employment for its oldest participants.

For the first time, 16-year-old junior lifeguards had the opportunity to participate and earn their Open Water Lifeguard Certification through SWFD Beach Safety and the United States Lifesaving Association (USLA).

SWFD’s goal through this certification process is to make the transition from junior lifeguard to professional lifeguard as seamless as possible. Once a certified junior lifeguard turns 17-years-old, they can move from the summer program into a paid lifeguarding job with SWFD Beach Safety.

“My experience as a Junior Lifeguard on the Emerald Coast is a major reason why I considered a job in surf rescue after college,” said SWFD Beach Safety Lieutenant and Program Instructor Brandon Brown. “The Junior Lifeguard Program is our chance to shape the future of beach safety. Along with that, it gives kids a fun way to spend their summer while making friends and enjoying the beach.”

The current program consists of two, three-

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week sessions throughout June and July. Brown and the cohort of program instructorsLifeguards Cameron Clements, Joey Strubhar, Erin Hartsel, and Rory Leaf- create hours of training activities for the participants based on the day’s surf conditions. The training aims to test not only a junior lifeguard’s physical abilities, but also their mental stamina and character.

At the conclusion of the three-week program, the junior lifeguards develop an irreplaceable skillset that will serve them well for the rest of their life on the Gulf Coast. They can identify and explain rip currents, rescue swimmers in distress, understand and follow the beach flag warning system, perform CPR and lifesaving first aid, and swim confidently in the open water.

“Ultimately, we want these kids to take what they have learned and tell their friends, tell their families, tell people who they have never met before if they are down at the beach and see people getting into trouble,” explained Director Vaughan. “We are reaching these children at an impressionable and crucial time

in their lives, they develop the confidence they need to be difference makers in our community and advocate for beach safety.”

Despite the growth of local junior lifeguard programs, the understanding of the value of beach safety efforts is still growing along the Emerald Coast. Adversity comes nearly every summer for area public safety agencies when millions of people who are unfamiliar with the innate hazards of open water flock to Emerald Coast beaches. It only takes a few weeks of this tourism bump for drowning fatalities to begin splashing across local and national news headlines.

Families visiting the area ultimately return home without a loved one in tow, despite relentless messaging from local lifeguards about the dangers of rip currents, swimming near a lifeguard, and the beach flag warning system.

It is the smiling face of an exuberant junior lifeguard, covered in sand and breathless while begging for another round of practice rescues, that serves as an inspiring reminder for even the most seasoned surf rescue professionals that the future of beach safety is in capable hands.

Visit us at WWW.FFCA.ORG 21

Ten Steps to Better Collaboration Between Finance Officers and Fire Chiefs

GFOA and the International Association of Fire Chiefs (IAFC) are working together to develop resources to promote better collaboration between finance officers and fire chiefs. An introductory public finance curriculum geared toward firefighters is in the works, along with checklists that finance officers can use when meeting with their counterparts in the fire department (and vice versa for fire chiefs).

As a first step, the working group, which is made up of GFOA and IAFC staff and members, developed this list, with items geared toward both central office finance professionals and fire department executives. We encourage you to share this list with your colleagues in the fire department to precipitate a larger conversation about how to work together better.

1. For both: Go to lunch or have coffee together without specific work-based tasks in mind. These meet-ups can occur at the neighborhood coffee shop or at a fire station with the fire crews. Get to know each other as individuals, not just as representatives of your respective departments. This allows you to build a relationship and earn each other’s trust, which is an important precursor to effective collaboration.

2. For Fire Department staff: Get Finance involved early with purchases outside the norm.

If you need to purchase a new fire engine or fire truck (yes, Finance folks, there is a difference—see #3 below), talk to your Finance colleagues as soon as the need arises. Even better, work with Finance to develop a longterm equipment replacement schedule for all gear and apparatus.

3. For Finance Department staff: Ask questions and do some basic due diligence to learn more about firefighting. Start by learning the difference between a fire engine and a fire truck! In the simplest terms, an engine that holds water and hoses, and a truck is a mobile toolbox that can include very large ladders that extend from the truck and don’t come off. Continue by learning the lingo! For example, the predominant designation for aerial-ladder trucks is “Ladder,” as in “Ladder 49.” Some jurisdictions refer to “Trucks,” as in “Truck 10.” Find out what verbiage your fire department uses.

4. For both: Express your gratitude and appreciation for each other’s work. For example, when warranted, send accolades in their direction or give public thanks at meetings of your governing board.Send a thank-you or good-job note (hand-written, preferably!) when appropriate. This demonstrates you are paying attention and genuinely appreciate each other’s contributions.

5. For Fire: Invite Finance Department staff to get an up-close-and-personal view of your department. Host them to see fire stations, gear, and apparatus. Invite them to come out and see new equipment when it arrives. Give them a tour of your facilities. Ask them to go on inspections with you. These efforts will give finance folks a much better understanding of your job and the challenges you face.

6. For Finance: Build a more collaborative budget process. Involve the Fire Department early in the process. Ask them to provide a representative to participate in any multidepartment committee work, opportunities, or initiatives. Provide a project plan or road map to show how the budget will be developed and the steps needed for the governing body to approve the budget. Provide assistance in budget development if needed. When Fire Department staff come to you for help, do your best to help them. Too often, Finance is thought of as “The Department of No,” meaning they say no to every request that comes to them. When a department makes you aware of a concern and wants to work together to develop solutions, embrace the opportunity to do so. If you do have to say “not now” to a request, be clear and transparent about the reason for the answer and work toward understanding the urgency of the request. After the need and urgency are understood, you can assist with developing a plan for future approval.

7. For both: Hold monthly meetings with Finance staff and Fire Department staff. Review Fire Department budget reports and performance indicator reports to gain a better understanding of how much money is being spent and what benefits the community is

FLORIDA FIRE SERVICE August 2023 22

getting as a result. Also, share information about revenue collections, expenditures, and community priorities across the entire government in these meetings so the Fire Department staff can see how they fit into the bigger picture.

8. For Fire: Don’t be afraid to ask for advice from Finance staff when needed. If you anticipate a need for additional funding or foresee a decrease in revenue, reach out to Finance sooner rather than later. They will find out eventually, and making them aware earlier allows them to be involved in helping you develop solutions.

9. For Finance: Know your fire department’s staffing model. Fire suppression, rescue, and emergency medicine are 24-hours-a-day, 365-day-per-year jobs. This constant need for staffing usually requires a unique shift work schedule where firefighters work up to 24 hours a day and either 48- or 56-hours per week. Are the firefighters full-time paid, volunteer, or a combination of both? Does your jurisdiction have a mandate to staff a certain number of firefighters per apparatus? If so, this mandate might require the fire department to utilize more overtime and acting pay to fill these positions. If you really want to see this schedule in action, ask to do an extended ride along with a fire crew.

10. For both: Be open to questions and finding new ways of doing things. Don’t be offended if someone asks questions about processes. Model this behavior at all levels of your department to promote an organizational culture that promotes curiosity, learning, and innovation. And when new people are appointed as your counterpart be the first to reach out and offer to get them trained and oriented. Build relationships and understanding through training and collaboration. This will make the partnership real and the work easier going forward.

Michael Johansmeyer, CFO, EFO is a 28-year fire service veteran and currently serves as Fire Chief –City of Lake Mary Fire Department, FFCA East Central Director and CFFCA Board Member (Seminole). He earned his Master’s degree from the Naval Postgraduate School, Center for Homeland Defense and Security and a Bachelor’s degree from the University of Central Florida (UCF). He is a graduate and instructor for Executive Services Leadership Institute (ESLI) through the Florida Fire Chiefs Association and a graduate of the Fire Services Executive Development Institute (FSEDI).

Visit us at WWW.FFCA.ORG 23

Martin County Fire Rescue Welcomes New Firefighters

Marking the department’s largest recruit class in years, Class 42’s graduation was celebrated during a ceremony held on July 14, which was attended by dozens of state and local officials, first responders, and community members.

Each recruit underwent a grueling 9-week academy, during which they gained the education and skills necessary to meet the standards of Martin County Fire Rescue.

Fire training for each recruit was extensive and in-depth, and featured lessons in search and rescue, live fire exercises, water supply, vehicle extrication, vertical ventilation, VES, PPE, SCBA, radio communications, and more.

The recruits also spent 4 weeks dedicated to EMS training, ensuring their education met the proficiency level for Martin County Fire Rescue’s advanced medical protocol.

Fire Chief Chad Cianciulli presented each recruit with their badge on-stage and presented videos that both commemorated their journeys and featured career advice from retired firefighters.

Thomas Galucci, Class Leader, was given the award for Most Outstanding Recruit due to his work ethic and achievements.

Class 42 also presented a gift to the MCFR Training Department for the help and guidance it provided during the academy

Congrats, Martin County Fire Rescue Recruit Class 42!

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Enhancing Mass Casualty Care Training: A Proactive Approach To Community Safety

In an era defined by evolving threats and crises, staying prepared for any eventuality is paramount for emergency response organizations. The St. Lucie County Fire District, situated in Port Saint Lucie, Florida, has taken a pioneering step in this direction. Collaborating with Strategic Operations, Inc., a San Diego-based leader in hyper-realistic training and simulations, the Fire District recently concluded a six-day intensive mass casualty care-training program.

The program’s core objective was to bolster the district’s proficiency in managing mass casualty incidents. By focusing on effective triage, treatment, and transportation of victims, the training aimed to equip emergency responders with the skills needed to make a tangible difference during highpressure scenarios.

In the face of an ever-evolving landscape of crises, the partnership between the Saint Lucie County Fire District and Strategic Operations, Inc. stands as a testament to proactive readiness. By addressing the challenges posed by mass casualty incidents head-on, the district is reinforcing its commitment to the safety and well-being of its residents.

Strategic Operations, Inc. orchestrated a comprehensive training curriculum, blending cutting-edge techniques with best practices. Participants engaged in lifelike simulations mirroring mass casualty situations, enabling them to refine

their responses within controlled environments. Such immersive training experiences prove invaluable, ensuring that real-life situations can be met with efficient and strategic reactions.

The significance of this training initiative is underscored by statistics that shed light on the grim reality of mass casualty incidents. According to data spanning 2014 to 2022, Public Safety Organizations within the state of Florida responded to 237 mass shootings. These incidents, defined by the Gun Violence Archives as involving four or more individuals shot or killed, excluding the shooter, underscore the pressing need for preparedness.

The St. Lucie County Fire District’s proactive approach to enhancing mass casualty care training reflects its unwavering dedication to the safety and resilience of the community. By embracing innovative training methodologies and collaborating with industry experts like Strategic Operations, Inc., the district is fortifying its capacity to respond effectively to emergencies.

As the six-day training initiative concludes, it marks a significant milestone in the district’s ongoing commitment to offering top-tier emergency services to its residents. With a steadfast mission to ensure community safety in the face of adversity, the St. Lucie County Fire District sets a noteworthy example for emergency response organizations everywhere.

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Visit us at WWW.FFCA.ORG 27

Polk County Fire Rescue Celebrates 50th Anniversary

Polk County Fire Rescue (PCFR) is celebrating its 50th anniversary serving the residents of Polk County. PCFR began providing Emergency Medical Services (EMS) in 1973 under the tutelage of EMS Chief Bill Casey and Fire Services in 1975 under Fire Chief Robert Polk.

Following EMS Chief Casey’s term, four others held the distinction of being PCFR’s EMS chief before merging with the Fire Department in 2011 and rebranding as Polk County Fire Rescue. After Fire Chief Polk’s tenure, eight others have served in the top position, with its current leader being Fire Chief Hezedean Smith, D.M.

PCFR has grown since its humble beginnings. It is now one of the nation’s largest departments, with 45 stations and a workforce of more than 700 people. In 2022, the EMS-based fire department responded more than 122,000 calls for service.

“It is my honor to lead the Polk County Fire Rescue members during such an important time in this department’s history,” said Fire Chief

Hezedean Smith. “Over the years, this department has made significant strides in serving Polk County and this is a testament to our unwavering commitment and diligence. We take pride in the progress we’ve made and the achievements we’ve garnered. We pledge to strive relentlessly for even greater accomplishments as we look ahead.”

“As I reflect on the rich history of the Polk County Fire Rescue, it is humbling to see where it began to where it is now as a full-service department. Unequivocally, our Fire Rescue/EMS personnel are simply the best with the responsibility of providing innovating and cutting-edge emergency medicine to our residents. As a result, daily they are saving lives, enhancing the quality of life, and making Polk County a better place to live, play and raise a family,” said Deputy County Manager Joe Halman, Jr.

PCFR is accredited by the Commission on Accreditation of Ambulance Service (CAAS), which defines the gold standard for the medical transportation industry.

PCFR members will take time to reflect over the coming days about not only their personal contributions to the department but that of their past, present and future coworkers.

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Left: Polk County Fire Rescue’s EMS vehicles circa 1970’s Below Polk County Fire Rescue’s first fire truck parked outside its station’s bay doors circa 1970’s

Seminole County Firefighter Honored

The Children’s Safety Village of Central Florida recently hosted its 6th Annual Community Heroes Celebration Awards Gala. The event consisted of celebrating those who continue to make the Central Florida area a safe community for children and families.

The honorees included Firefighter Chris Martin of the Seminole County Fire Department who was honored with the “First Responder Award for Seminole County.” Martin was a former UCF Knight and NFL football player who chose to become a Seminole County firefighter after the tragic pool drowning of his two-year-old son Gunner

on April 6, 2016.

Chris along with his wife Christina founded The Gunner Martin Foundation to raise awareness and educate others on drowning prevention. The Foundation partners with Seminole County Government and the Seminole County Fire Department on drowning prevention initiatives, including distributing free door/pool alarms.

“We are extremely thankful that our Seminole County Fire Department Firefighter Chris Martin and his wife Christina Martin. Both serve as strong advocates in our community to educate others about drowning prevention,” said Fire Chief Matt Kinley of the Seminole County Fire Department. “The Martin family has been through a tremendous

amount of pain and loss, and in my opinion, he is the definition of brave and he is a true asset as a first responder.”

Martin graduated EMT/Fire school from Seminole State College in 2022 and resides in Orlando.

Other award honorees included:

Young Hero Award presented to Omari Griffin, Edgewater High School student who saved his brother after a shooting during a basketball game.

The Safety Educator Award presented to Gina Thomas who founded the Goldfish Swim School and has provided swimming lesson to over 8,000 young swimmers.

Central Florida Community Ambassador Award presented to Gary Cain, CEO of the Boys & Girls Club of Central Florida. He has worked to grow the organization from serving 2,750 children to more than 11,000 per year.

First Responder Award for Orange County was presented to Deputy William Puzynski who saved a two-year-old child’s life from an apartment building fire.

First Responder Award for Osceola County to Deputy Michael Cabassa, CSO Jessica Navy and CSO Supervisor Amaryllis Rivera. These first responders worked collectively to resuscitate an unconscious 16-year-old girl.

Visit us at WWW.FFCA.ORG 29

Meetthe AssistantChief

Fire Service Tenure:

The Assistant Chief of Special Programs position was created as part of a department endeavor to expand administrative leadership and management support to operational teams and administrative services.

Chief Dorsey oversees hazardous materials and technical rescue operations, marine rescue operations, tactical paramedics, honor guard, the department wildland fire mitigation program, bicycle team, and lifeguard division.

Career Journey:

Dorsey started his role with Sarasota County Fire Department (SCFD) in September 2022. Within his first week, the county’s Emergency Operations Center activated in response to Hurricane Ian.

Dorsey joined SCFD from the Lake Ozark Fire Protection District in Missouri, where he served recently as Division Chief since 2017. His more than 30 years of fire service also includes more than eight years as Deputy Chief of training and special operations for West County EMS and Fire Protection Division. In addition, Dorsey served as acting captain and firefighter/paramedic at Creve Coeur Fire Protection District and City of Berkeley Fire Department.

Dorsey has been a Rescue Team Manager for FEMA/Missouri Urban Search and Rescue Task Force 1 since 2004 and a member of the FEMA US&R Incident Support Team since 2016 where he was deployed to numerous National incidents including Hurricane Katrina, Hurricane Irma, and the Chaplain Towers Collapse in Sur fside, FL.

Sources of Funding for Jurisdiction:

County Fire Tax and Ad Valorem EMS Tax

Population served including square miles covered:

Population 450,000

575 Square Miles

Composition of Department:

547 Commissioned, 68 Non-Commissioned

Department Equipment:

Staffed Daily - 22 Engines, 24 Rescues, three ladder trucks, five wildland units, two tenders, one heavy rescue squad plus a compliment of special operations support vehicles, one fire boat, one air truck, one command vehicle, three EMS captains, one medic truck, four battalion chiefs, and one shift assistant chief.

Call Summary:

Sarasota County Fire Department responded to over 68,000 emergency incidents in 2022 and transported over 35,000 patients to area hospitals.

What is the most challenging issue facing your department today?

As Sarasota County Fire Department (SCFD) works to meet our community’s ever evolving and changing response needs, standards, and goals, we are focusing on the growth of the organization and our scope of operations. This includes evaluating our staffing and recruitment models, as well as looking into current and new succession

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Timothy Dorsey, Assistant Chief of Special Programs, Sarasota County Fire Department

planning. We have formed committees dedicated to these focus areas as part of our ongoing Center for Public Safety Excellence Accreditation (CPSE) efforts.

Describe your management style.

My management style is engaging and participatory. It’s important for me to be actively engaged with management and training and to experience the same duties our men and women are asked to do. This allows me to ensure the team is integrated, ready, functions well as one unit, and comes to a successful and safe solution.

Does your department have a formal, long-range strategic plan?

Yes, this is available on our website, scgov.net, as part of working toward the CPSE Accreditation certification.

Explain how you are doing things differently because of the economy?

To be responsible stewards of taxpayer dollars, we ensure all of our spending and operational requests will directly benefit the safety and security of our personnel, residents, and visitors in Sarasota County.

What challenges do you see facing the fire service today?

The largest challenges facing the fire service today are the everchanging and evolving missions and operations departments around the state and nation are expanding into to keep our personnel and

communities safe.

As an industry, we are a full-service profession from firefighting and EMS to Urban Search and Rescue or Active Shooter/Hostile Event Response, our firefighters’ roles and education are constantly evolving based on community needs and threats.

What do you look for in a new recruit?

Ina new recruit I look for someone who is excited, respectful and eager to constantly learn. I want to see someone who is committed to evolving to meet the current and future needs of our community with the expectation of staying safe and retiring after many years of enjoyable service in this career.

How do you view training?

As a former training chief with a previous agency, training is paramount and the cornerstone to everything we do in our profession. The training we put our firefighters through is constantly changing and evolving and includes a variety of topics and delivery methods to meet our everchanging needs.

Describe your relationship with neighboring departments.

We have good working relationships with our partnering departments in Sarasota County as well as our neighboring jurisdictions. I started my role with SCFD in

September 2022 and look forward to learning and navigating through mutual projects and needs while collaborating with area departments and agencies.

What’s the future for the fire service as you see it?

The future of the fire service is we continue to grow and expand. We must do so to address the myriad of challenges the future holds to best meet the needs of our community and continue providing the most excellent customer service that we can.

Visit us at WWW.FFCA.ORG 31

Squad Academy Training - Trench Rescue

On top of the ongoing training and duties of being Firefighters and Paramedics, members of the Orange County Fire Rescue (OCFRD) Squad Program are proficient in six additional disciplines: Rope rescue, Vehicle and Machinery rescue, Hazmat, Structural collapse, Confined Space rescue, and Trench rescue.

Trench Rescue is a specialized form of confined space rescue that involves shoring up the sides of a trench and digging out a trapped patient from under dirt, gravel, or other material that collapsed into the trench. One cubic foot of soil weighs 100 pounds, so any kind of collapse could be deadly and requires a fast and efficient response. OCFRD Squad

Technicians train several times a year to provide positive outcomes on Trench rescue calls. This training involves general knowledge of trench anatomy, classification and dynamics of soil, several shoring techniques and devices, patient packaging, dewatering, and ventilation.

This time of year is especially important for the Squad program as they are currently in the middle of Squad Academy. The 12 Candidates in the Academy have taken the classes to earn their certifications in all six disciplines. They will receive advanced training in all disciplines for the next three months. If successful, the candidates will earn the honor of being part of the OCFRD Squad Program.

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This year, North Lauderdale Fire Rescue is proudly celebrating 50 years as a provider to the citizens and visitors of North Lauderdale, Florida. Established in 1973, North Lauderdale Fire rescue is a full Advanced Life Support provider with two Fire Stations serving a population of approximately 50,000 residents. NLFR has 47 full time employees, three part time employees, administrative assistant and two logistic managers. The department is set to open a brand new, state-ofthe-art fire training tower on November 8, 2023. This facility will allow, not only North Lauderdale Firefighters to improve their skills and obtain valuable ISO hours, but also provide a regional facility to the other municipal providers in Broward County

North Lauderdale Fire Rescue is involved in a number of additional programs including a growing Fire Explorer post that provides an avenue for scholarships for members to enter the profession and serve the community in which these young adults live. In addition, North Lauderdale has been involved in extrication competition teams and a successful Advanced Life Support Team that has won local, state, and national competitions.

North Lauderdale Fire Rescue is led by Fire Chief Rodney Turpel and

Deputy Chief Dave Sweet. The department has a clear mission: treat all residents and visitors of North Lauderdale with the highest standard of care, compassion and respect, promote the professional development of all fire rescue personnel, provide a positive work environment, expand public education to include fire safety issues, as well as, emergency medical issues and work together with neighboring cities to enhance their services as well as our own.

The fire department responds to over 5500 calls in the City per year plus an additional 700 automatic/mutual aid calls with two suppression units, two rescues and a Battalion Chief. The agency has been recognized for several accomplishments including the most recent award for the 5th year in a row as an American Heart Association Mission Lifeline EMS Gold with Target; Heart Attack Honor Roll. The Fire Prevention Division conducts over 1000 Commercial Fire Inspections per year.

The Chiefs have commented, “The department over the past 10 years has been able to accomplish incredible goals for a two-station department. 25 promotions, a common rank structure, new trucks and equipment, two stellar union contracts, and cohesion between our City and its firefighters. The chiefs recognize the tremendous support from our Mayor’s and Commission and the City Manager to move us into a place of truly being a full-service community Fire Rescue Department with the ability to uplift our community and our residents into the next 25 years.”

Visit us at WWW.FFCA.ORG 33

The Value of Financial Literacy: A Lifeline for Public Safety Departments

In the realm of public safety, the phrase

“knowledge is power” takes on a whole new meaning. It’s not just about knowing the ins and outs of fighting fires or maintaining public order—it’s about having the financial savvy to navigate life’s unpredictable financial rapids.

When we think of our brave firefighters and law enforcement officers, financial stress isn’t the first thing that comes to mind. However, a financial literacy program within public safety departments could be a game-changer—a catalyst for not only a stronger team but also a more resilient community.

Financial Stress: The Silent Threat

It’s no secret that financial stress can leak into professional per formance. Recent studies, such as the one by Northwestern Mutual in 2018, suggest that financial stress can cause anxiety, disrupt sleep, and reduce productivity. In high-stakes professions like firefighting and law enforcement, these factors can make the difference between life and death (Northwestern Mutual, 2018).

Empowerment through Education

Implementing a financial literacy program in your department is like giving your team the power to navigate financial storms with confidence. It’snot about turning firefighters into finance gurus, but about imparting the basics—understanding debt, effective

budgeting, planning for retirement—that contribute to a healthier financial life.

Creating a Financial Literacy Program: The First Steps

Implementing a financial literacy program doesn’t have to be a Herculean task. With available resources such as financial wellness platforms, it becomes less about inventing the wheel and more about fitting the right wheel to your vehicle (National Financial Educators Council, n.d.).

The crucial first steps involve understanding your team’s financial needs, establishing your objectives, and finding a program that aligns with these goals.

A Call to Action

Today, I urge you to take the first step. Consider the potential impact on your team, their families, and your community. As leaders in public safety, your influence expands beyond ensuring safety—it’s about providing a foundation of stability.

And as you embark on this journey, remember: You’re not alone. Share this piece with your peers, discuss it at your meetings, and let’s create a ripple effect that leads to a more financially literate public safety community

So, why not invest in the well-being of those who invest so much in serving our community? After all, financial literacy is a lifeline we all

need to hold on to.

References:

Northwestern Mutual. (2018). Planning and Progress Study 2018.

https://news.northwesternmutual.com/plannin g-and-progress-study-2018

National Financial Educators Council. (n.d.). Financial Wellness Defined.

https://www.financialeducatorscouncil.org/fina ncial-wellness/

Daniel Rey is committed to providing customized financial solutions for fire service members and their families. With a passion for helping others and a deep understanding of the financial landscape, Daniel created the Retirement Navigator–a disciplined and written plan that is proprietary to Voyage for the benefit of the people they serve. If you're interested in meeting to discuss your financial future, you can email Daniel atHello@VoyageRetirement.comor call Voyage at888501-3063. When you call, ask us about setting up free educational workshops for your department or station. Securities and Advisory Services offered through GWN SECURITIES, INC. aRegistered Investment Advisor 11440 N Jog Road, Palm Beach Gardens, FL 33418 561-472-2700 Member FINRA, SIPC. Voyage Retirement Solutions and GWN Securities, Inc. are not affiliated.

FLORIDA FIRE SERVICE August 2023 34
64% ofAmericans BREAKINGDOWNTHE DEBT 38% ofAdults 28% saidtheyhave no onetoask feeltheyare notgood at livingwithintheirmeans Whenaskedwhotheyturn tofor financial advice? totalamountof debt that consumers owe THE STATEOFFINANCIALLITERACYINAMERICA 11.52 TRILLION believe they wont haveenough saved byretirementtime creditcarddebt 38% 36% 28% 20% 17% studentloans autoloans homeloans personalloans Don’tletyourdepartmentbecomeastatistic.Startboostingyourfinancialliteracytoday. Sources:(Guardian)StudyofFinancialandEmotionalConfidence2016,(JumpStart.org)MakingTheCaseforFinancialLiteracy,(CNN)Emergency Savings, (Experion)

Seminole County’s Back to School Bash

The Seminole County Fire Department recently partnered with the Boys & Girls Clubs of Central Florida’s East Altamonte Club to host a Back to School Bash. The West Sanford and Oviedo Club branches also participated and there were more than 150 Club members at the event.

More than 100 free backpacks and school supplies were distributed, along with free haircuts to the kids, lunch served, and firefighters who volunteered for the day played sports and games with the kids. Special thanks to Revamp Barbershop and Ace of Fades for providing free haircuts to the kids and to Action Church for food donation. G.R.O.W. Central Florida also provided free sports balls to the kids.

The event was organized by Lieutenant Chris Torres, who was a Boys & Girls Club alumnus when he lived in New York. His late father also served as an Altamonte Police Officer and instilled in him the importance of mentoring and giving back.

“The Boys & Girls Club is such a positive place for kids and makes a tremendous impact on

setting kids up for a good future,” said Lt. Torres. “I am thankful to the Seminole County Fire Department and for our generous sponsors who made this event possible.”

“We are thankful to the Boys & Girls Club for their partnership as our Station 11 in Altamonte is right down the road,” said Fire

Chief Matt Kinley of the Seminole County Fire Department. “Our Department recently hired a Boys & Girls Club member right here from the Altamonte Club named Machel Davis and he is proudly serving the area. We hope to also show kids that there is a great career opportunity for them in public service.”

Visit us at WWW.FFCA.ORG 35 SecuritiesandAdvisoryServicesofferedthrough GWNSecurities,Inc. aRegisteredInvestmentAdvisor.11440NJogRoad,PalmBeachGardens,FL33418.Ph. GWNSecurities,Inc noraretheyaffiliatedwiththeFloridaRetirementSystem(FRS). bit.ly/DeptCheckUp 888.501.3063 WWW.ASKVOYAGE.COM RevitalizeYourTeamWith FrontLineFinancials fromVoyage Helpyourdepartmentmembersbecomemorefinanciallyliterate. Newsle ers Podcasts Classes Periodicals Webinars One-On-One’s Leapbeyondfinancialstresswith FrontLineFinancials.Our turn-keysolutiono ersrobust tools-newsle ers,workshops,webinars,andmore,tohelpyouempoweryourteam. This unique o ering is complimentary to all local departments. SCANTHEQRCODETOSEEIFYOURDEPARTMENTCOULDBENEFIT>

Palm Coast Adds New Firefighters

The Palm Coast Fire Department is pleased to announce the recent addition of seven new firefighters to its team. Bruce Adams, Timothy Auerbach, Caleb Dann, Veronica Fernandez, Zachary Mahaney, Gunner Pemberton, and Cameron Sena have successfully completed their new hire orientation in June and began their first official shifts in July.

The recruitment of these new firefighters is part of the department’s ongoing efforts to address open vacancies resulting from budgeted increases in firefighter numbers, as well as recent promotions and retirements. The Palm Coast Fire Department remains committed to delivering the best service to the community, every time.

These new firefighters represent the most significant component of PCFD’’s approach to fire protection – exceptional staff committed to the organizational culture of services.Fire Chief Kyle Berryhill expressed his excitement at the new recruits joining PFCD’s family and committed to investing in their success over a long career.

Deputy Fire Chief Bradd Clark stressed the crucial role of maintaining the department’s hard-earned reputation. “Since 1973, the Palm Coast Fire Department has built a strong reputation,” stated Clark. “Today,the responsibility lies with each and every one of us to uphold and preserve that reputation.” He encouraged the new firefighters to embrace this responsibility, understanding that they play a vital part in maintaining the department’s legacy of excellence.

Treasure Island Recognizes 30 Years of Service

The son of a retired police officer, Jason Howard is no stranger to public service. On July 26, 1993, Jason started work as a Service Worker II in the Beautification Division in Public Works for the City of Treasure Island. In 1995, he transferred to Water Pollution Control as a Service Worker II.The following year, Jason was promoted to Crew Chief and reassigned back to Beautification Division.

In 1999 Jason left Public Works and started as a Firefighter/EMT with the Treasure Island Fire Department. In 2004, he completed his paramedic certification and has been working to keep the residents of Treasure Island safe ever since. During his tenure with the fire department, Jason has become qualified to operate all fire apparatus, function as an acting officer, and most recently earned his boat operator qualification. He is also a state certified fire safety inspector, fire service instructor, and fire officer. We are proud to work alongside such a dedicated public servant and congratulate Jason Howard on 30 years’ service to our citizens.

Sarasota CPR Training

Training is an invaluable asset not just in the fire and emergency medical service profession but for our community members. Teaching them lifesaving skills like bystander cardiopulmonary resuscitation (CPR) makes our relationship with communities stronger and gives our patients a better chance at surviving an out-of-hospital cardiac arrest.

Sarasota County Fire Department (SCFD) partners with the Sarasota County School Board and the cities of North Port and Venice fire rescue departments to provide local high school students Hands Only CPR training.

Throughout Sarasota County, students in eleventh grade are taught by SCFD or other agency representatives using the CPR in Schools by the American Heart Association program, which delivers current, evidence-based training.

In 2022, all six Sarasota County public high schools were provided instruction, reaching approximately 2,478 students. So far in 2023, SCFD personnel have already provided training at five local high schools.

The training emphasizes early recognition of cardiac arrest, activation of the 911 system, early initiation of hands-only CPR, and automated external defibrillator (AED) training. Students demonstrate the skills they have learned by practicing on specialized manikins, which simulate how it may feel to perform chest compressions.

“We’re not only empowering young adults in our community to help someone in an emergency, but we’re also helping improve the chances a patient has to survive a major medical emergency,” said Sarasota County Fire Department Assistant Chief of EMS Brian Kehoe.

At the end of the training, students reported to SCFD trainers they felt confident in recognizing the signs of cardiac arrest and using what they learned in an emergency.

“While they learn to help others, it’s also an opportunity for our firefighters to interact with students and teach them about being an EMT or paramedic for the fire department, shedding some light for them how they too can give back to their community,” said Kehoe.

Students are also taught about the PulsePoint application, which can be downloaded on their phone. The app’s push notifications can alert users to a cardiac arrest nearby for potential bystander CPR. The app also allows users to register AEDs located in the community. Call-takers at the 911 Dispatch Center in Sarasota County can also use these registered AED locations as a resource when a caller is reporting a sudden cardiac arrest.

The program in Sarasota County has expanded since its start in 2018 from schools into community businesses and homeowner’s associations, reaching 104 residents in 2022.

FLORIDA FIRE SERVICE August 2023 36
Visit us at WWW.FFCA.ORG 37

Phoenix Awards

The Phoenix is the mythological bird who died and rose, renewed from its ashes. The Collier County Emergency Medical Services Department has adopted the Phoenix Award to recognize those Paramedics, EMTs, Firefighters, Law Enforcement Officers, and civilians who, through their skills and knowledge, have successfully brought back to life individuals who have died. Greater Naples Fire Rescue District recipients of the Phoenix Award include (Some not pictured) DE Torrence Andrews, FF Shane Barron, FF Alexandra Blanco, LT David Borowski, DE Aaron Borowski, LT Jordan Boutilier, LT Blaine Brisson, FF Cody Callanan, FF Levi Conroy, DE Thomas Easly, DE David Festa, DE Damon Fleming, LT Erin Gill, LT Joshua Grimm, DE Dustin Hancock, DE Brian Hennessy, LT Scott MacQuarrie, LT Jason Michel, DE Kenneth Moyer, FF Nico Pavone, FF Brian Quinn, FF David Ramis, LT Brian Rasmussen, and FF Dylan Ricard. Congratulations to all of the recipients of the Phoenix Award, we are thankful for their continued dedication in keeping the residents of Collier County safe. One of those residents is pictured with the first responders who saved him!

HCFR Addresses Challenges Faced by Firefighters

Hillsborough County Fire Rescue hosted a groundbreaking event, bringing mental health professionals and firefighters together for a day of learning and empathy. The training featured a lecture on firefighter mental health needs, followed by hands-on experiences in real-life scenarios. The talk shed light on firefighters’ unique psychological challenges and how clinicians and chaplains can provide effective support tailored to their needs. One of the highlights of the day was the afternoon’s hands-on experience, where the mental health professionals were invited to step into the boots of a firefighter. They participated in realistic scenarios, including a cardiac arrest mega code simulation and search and rescue operations, all while wearing the essential firefighting gear. The event fostered mutual understanding, strengthening the support network for firefighters’ mental well-being. Meredith Moran, LMHC, who actively participated in the simulation, expressed her enthusiasm and appreciation for the event, stating, “This was one of the best training classes I have attended as a clinician. Being placed in “reallife” situations, wearing gear, and doing even a small bit of work gave me a better perspective as to how to help my firefighter clients.” This sentiment echoed the sentiments of many other mental health professionals in attendance, who found the hands-on experience invaluable in comprehending the challenges faced by firefighters.

Driver Engineer Leonardo Chumaceiro Retires

The Palm Coast Fire Department bids a fond farewell to Driver Engineer Leonardo “Leo” Chumaceiro as he embarks on a well-deserved retirement after a proud career spanning 37 years, dedicated to serving the City of Palm Coast.

Born and raised in Caracas, Venezuela, Leo joined the Palm Coast Fire Department in 1986. Throughout the course of his remarkable career, he has been involved in over 15,000 emergency incidents, from delivering a baby to fighting the 1998 Wildfires.

Leo’s contributions have been instrumental in shaping various facets of the department, including the development of cutting-edge information technology, innovative fire apparatus designs, comprehensive training programs, and the groundbreaking driver engineer mentoring initiative.

Reflecting on Leo’s career, Fire Chief Kyle Berryhill remarked, “Driver Engineer Chumaciero’s career includes not only an impeccable record as a responder but also a significant role in the design of modern-day PCFD. He led positive changes time and time again and we are incredibly grateful for his impact as an innovator and mentor.”

Dixie County Community Paramedicine Training

Recently Dixie County Fire Rescue Community Paramedic Alison Stevens traveled to Georgia and sat for the International Board of Specialty Certification in Community Paramedicine. This training was just another way to increase the capabilities of this much needed program. Since its inception in 2020 the Dixie County Fire Rescue Community Paramedic Program has provided many valuable resources to the community including home health visits, substance abuse counseling, medication reconciliation services, high system utilization support, high risk youth outreach programs, and more.

Sanford Fire Department Promotion

We are pleased to announce the promotion of Firefighter/Paramedic Kyle Jones to the rank of Fire Inspector! FF/PM Jones has served in the Sanford Fire Department since April 2001. During his time, he has obtained technician certifications in the special operations disciplinesconfined space rescue, trench rescue, structural collapse search and rescue, vehicle/machinery rescue, and high angle rope rescue. He has also served as the IAFF Local 3996 Vice President, a Ride-Up Lieutenant, obtained his Fire Inspector Certification, Fire Officer 1 and 2, Fire Instructor 1 and 2 as well as earning his associate degree.

FLORIDA FIRE SERVICE August 2023 38

Orange County Donates Two Fire Apparatus

On August 4, 2023, Orange County Fire Department donated two fire apparatus to Valencia College for the purpose of training. OCFRD is excited to continue its strong partnership with Valencia’s Fire Rescue Institute.

Pictured L-R: Battalion Chief Dupree Smith, Division Chief John Westmorel, and Battalion Chief Lee Reed

Lakeland Fire Department Responds to Structure Fire

Lakeland Fire Department (LFD) responded to a residential structure fire early this morning, Thursday, August 3, at approximately 1:15 AM. Fire crews arrived on scene at 1429 Kathleen Rd to a single-story residential house with approximately 50% of the structure involved with heavy fire at the front of the house.

Nearby witnesses alerted the resident of the fire and assisted them in safely evacuating the property. No other occupants were home at the time. Lakeland Firefighters successfully brought the structure under control within 20 minutes.

Dive Academy

Last April, 21, Orange County rescue diver candidates successfully graduated from the Dive Rescue Academy This difficult nine-week shiftfriendly academy is designed to prepare new dive team candidates for the difficulties and challenges of being a rescue diver.From strength and conditioning pool exercises to late night dives in the dark waters of Lake Conway, each dive candidate is put to the test both mentally and physically. These new divers will join the ranks of the already 179 rescue divers currently operating on Orange County dive units throughout the County.

After conducting a thorough investigation, LFD’s Fire Investigator determined the cause of the fire to be accidental due to electrical issues. The American Red Cross is providing aid to three individuals who have been displaced from this residence.

Responding to the scene included nine Lakeland Fire Department units, one Polk County Fire Rescue (PCFR) unit, and several Lakeland Police Department officers. No firefighter injuries were reported.

Anhydrous Ammonia Leak

On April 20, 2023, Jackson County Fire Rescue along with Graceville Volunteer Fire Department responded to reports of a vehicle fire on Satellite Road in Graceville. Upon arrival, Jackson County Fire Rescue

Orange County Pediatric Readiness Training

Orange County Fire Rescue took part in a pediatric readiness training at Orlando Health—West Horizon. These trainings create opportunities for EMS and ED to create relationships and communicate. Simulating the worst types of calls allows us and our partners to give patients the best possible outcome.

Firefighters found an abandoned tank trailer in the middle of the road. Firefighters backed out to a safe distance and determined it was a tank leaking anhydrous ammonia from a valve on the top. The tank contained approximately 1,000 lbs of anhydrous ammonia. Emergency Management Department was called to the scene and consulted with our regional Hazardous Materials Team Partners, Bay County Emergency Services. With the help of locals and the sheriff’s office, the tank was found to belong to a local farmer. The farmer was pulling the tank to another field when they noticed there was a leak. The trailer was disconnected so the farmer could go retrieve help. The roadway was blocked, and the chemicals were transferred to a new tank the next morning by the owner. Jackson County Fire Rescue provided fire and medical standby while the transfer was completed

Visit us at WWW.FFCA.ORG 39

Tenzinga professional services are based on the idea that everyone is capable leading well and becoming more adept in their current role. Each day we are helping to create stronger leaders and organizations with our dynamic, team-oriented sessions specifically designed to help your leadership teams build effective, productive, and high achieving organizations.

Tenzinga was formed over 30 years ago in Nashville, Tennessee, they provide services to Fortune 500 companies and many Fire Rescue agencies, Counties, and Cities across the country. They have a strong presence in Florida with many of their consultants based here.

Tenzinga is a team of business professionals and a group of recently retired Fire Chiefs with over 200 years of combined of experience. These retired Chiefs are sharing their knowledge and experience with the next generations of fire service leaders.

Tenzinga provides a highly sought after Employee Performance Management Program (EPMP). With the Tenzinga EPMP you will discover how to achieve peak performance with your fire rescue agency.

Some common problems that exist in all agencies are employees take things personally and do not have clear and consistent objectives. With the implementation of the Tenzinga Employee Performance Management Program your fire rescue agency will learn how to solve common problems, have consistency between shifts, and reduce breakdown in communications at all levels. You will also be

providing common goals on an ongoing basis, clear expectations for each position, accountability for lazy leaders, consequences for high performers and low performers, and the tools for consistent follow-up and follow through.

Tenzinga has introduced a Personnel Early Intervention (PEI) program. It notifies the command staff early intervention or counseling may be needed. This tool is designed to assist in preventing firefighter suicide and or PTSD.

Tenzinga also provides consulting and training for Fire Rescue agencies that is second to none.

Offerings include Leadership Development, Officer Development, and Executive Coaching.

Tenzinga can provide consulting for Foundation Development, Employee Engagement and Building Loyalty Sessions, Communication Behavior Agreement, Team Building, and Strategic Planning. They also provide workshops on Conflict Management and Resolution, Negotiating Skills, and How to Succeed with Difficult People.

Our team can help complete comprehensiveanalyses, station locations, and drive times to helpensure strategic placement for quicker response and enhanced coverage. We also have the capability for community profiles to be meticulously crafted to help understand the unique needs and demographics of the areas, enabling departments to tailor their services accordingly. Our approach allows fire agencies to streamline operations, maximize efficiency, and strengthen their connection with their communities, ultimately enhancing public safety and wellbeing.

Tenzinga provides motivational and keynote presentations for conferences, training, and retreats. Some of the programs include Keys to Best Customer Service, Keys to Building your Legacy, Excellence -How do we get there? 10 Principles of Customer Service and other motivational topics for your organization.

Tenzinga is here to partner and serve you.

For more information contact sales@tenzinga.com.

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