English language skills module 2

English Language Skills Module 2

MBO WESTLAND - LENTIZ May 14, 2016Created by: Ferani Djoniman & Hepziba Gunneman - de Vries

English Language Skills Module 2

English Language Skills | 5/14/2016

Content 1. LET’S GET STARTED ...................................................................... 4 2. GRAMMAR - PRESENT TENSE (1)....................................................... 6 2. GRAMMAR - PRESENT TENSE (2)....................................................... 9 3. GRAMMAR – NOUNS ....................................................................10 4. VOCATIONAL ASSIGNMENT .............................................................16 5. GRAMMAR – (UN)COUNTABLES ........................................................17 6. GRAMMAR – SOME / ANY ..............................................................18 7. GRAMMAR – MUCH / MANY / MORE & LESS / LITTLE / FEW ....................22 8. READING ..................................................................................25 9. SPEAKING ................................................................................32 10. PORTFOLIO ASSIGNMENT..............................................................44 11. LITERATURE ............................................................................47 12. GRAMMAR EVALUATION ...............................................................50 13. EVALUATION ............................................................................51 14. APPENDIX ...............................................................................52

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English Language Skills Module 2 General information This module has an estimated timespan of 8 to 12 weeks. During these weeks you’ll spend 12 to 15 hours on English. In this module you’ll find assignments and exercises, which you are meant to hand in. With exercises you will find out if you master the content of your assignment. You’ll hand in all the exercises in one file, and the portfolio assignments separately. Both will be assessed separately.

Introduction This module you work on talking about the quantity of objects and people and how to describe them.

Goals In this module you will work to achieve the following goals; you will be able to…

• • • •

… differentiate between the present simple and the present continuous: the present tense. … describe objects and people. … talk about a quantity of objects and people. … talk about objects in the correct plural form.

Assignments In this module you will work on the following assignments, which you will submit for evaluation:

English Language Skills | 5/14/2016

• • •

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A sufficient score on your grammar evaluation.

You have completed the exercises and evaluated these in your reflection.

A review about a newspaper article or a newly released film, book or music album.

Your level Every student works on their own level in this reader. That means that there are exercises and assignments on different levels. These levels are Beginner, Intermediate and Advanced.

In short B, I and A. You are given an advice for which exercises and assignments you should work on. After discussing with your teacher and your coach it may be possible to go up a level.

1. LET’S GET STARTED

Welcome!

A new module, this time about describing people and objects. Two things you have to deal with everyday are people and objects. Anything you say about someone or something is a description of some sort.

During this module you’ll work on fine-tuning the basics of using nouns (zelfstandig naamwoorden) with plurals (meervouden) and determiners (lidwoorden).

We’ll also discuss the use of much and many, little and few and some and any. These are quite important when you are talking about products at work, materials you’ve used or time you’ve spent on something.

To improve your descriptive writing we move on from memos to reviews in this module and we step up from understanding the goals from a text to answering basic questions about short texts.

The grammar we cover this module is the complete present tense. This means the difference between the present simple and the present continuous, we talk about using nouns, how much or many and determiners.

This module is a must-do for anyone and anywhere; on holiday, at home, at work, in the supermarket, in conversation with friends or professionals, just about anywhere.

Exercise 1

Write this down in about 100-200 words https://www.youtube.com/watch?v=ZG_XTFczArg

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What are the people in this video doing?

Do you think it worked out very well? Why did or didn’t it?

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Describing people and objects

Try and answer the following questions (in your mind or out loud) without describing or talking about any part of people, objects or yourself; 1.

2.

3.

4.

How are you feeling today?

What are you doing at the moment?

What is that you are holding in your hand?

Can you explain to me who that is sitting on your left and your right?

It’s not impossible, but it is very hard to answer these questions without using nouns (zelfstandig naamwoorden) or determiners (lidwoorden).

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In order to talk about things and people you need to know a lot of different words.

Now answer yourself the following question: Do you know enough words, nouns, to talk about different subjects?

At the end of this module you’ll, again, find a couple of wordlists to study. With these words added to your knowledge, you can talk more about people and things.

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2. GRAMMAR - PRESENT TENSE (1) Present Continuous In the previous (vorige) module you learnt to use the present simple. To talk about yourself and your life. In this module you will add the present continuous to that.

The present continuous is formed of two words: • •

a form of ‘to be’ a verb + ing

(am, is, are) (working, sleeping, calling)

We use the present continuous to talk about things that…

• •

are happening right now are taking a while

Examples are: -

I am calling my friend She is doing her homework He is walking the dog We are taking the train

Special cases -

taking

Make -

making

Run

-

running

Stop

-

stopping

Lie

-

Lying

No –e at the end of the verb

After a short vowel(klinker) the letter doubles

-ie turns into -y English Language Skills | 5/14/2016

Take

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Exercise 2

Level (B)

Fill in the present continuous. You can also do the exercise online, see link below. Make a screenshot of your results.

Example - He buys a notebook. Look, he is buying a notebook.

1. He goes to school. Look, he

to school!

2. He drinks a coffee. Look, he

a coffee!

3. I swim every day. Look, I

!

4. She washes her hair. Look, she

her hair!

5. The cat always drinks its milk. Look, it

its milk!

6. We dance in the living room. Look, we

in the living room!

7. They run to church. Look, they

to church!

8. You write an email. Now, you

an email.

9. Mother cooks in the kitchen. Right now, mother

in the kitchen.

10. The monkey eats bananas. Look, the monkey

a banana!

11. In the afternoon we watch TV. We

at the moment.

12. They have breakfast. Look, They

their breakfast!

13. Father drives a big car. At the moment father

a little red car.

14. The penguin swims very well. Look, the two little penguins 15. The children have their breakfast. The children

! their breakfast

now.

Go to the following links to practice with the different kinds of auxiliary verbs. http://www.english-4u.de/pres_prog_ex1.htm

Exercise 3

Level (I)

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Fill in the present continuous. You can also do the exercise online, see link below. Make a

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screenshot of your results.

1. Andy

his uncle. (call)

2. Bill and Carol

a magazine. (read)

3. The boys

on the door. (knock)

4. Where is mum? She 5. They

to their teacher. (not listen)

6. I 7.

the flowers in the garden. (water) my homework now. (do)

she

dinner? No, she

. (have / read)

8. We

now. (not play)

9. He

to his girlfriend at the moment. (talk)

10. Can we talk now? Yes, I

anything important. (not do)

11. Are you in the park? No, it

. (rain)

12. What

the kids

13. Steven

? They

their bikes. (do/ride)

a shower. (have)

14. Please be quieter. The babies

. (sleep)

15.

the party? (enjoy)

you

Go to the following links to practice with the different kinds of auxiliary verbs. http://www.english-4u.de/pres_prog_ex9.htm

Exercise 4

Level (I)

Fill in the present continuous. You can also do the exercise online, see link below. Make a screenshot of your results.

1. I'm busy now because I

the house. (clean)

2.

lunch? (prepare)

they

an email to their friend. (write)

4. Her friends 5. They

in the park. (not play) his birthday. (celebrate)

6. Do you have time? No, I

. (study)

7. Peter

his best friend. (phone)

8. He

a green baseball cap. (wear)

9. They

for the key. (look)

10. Hurry! They bus

. (come)

11. He

his teeth. (clean)

12. Why

you

13. Please listen to me. I 14. Frank and Mary 15. She

? (laugh) to you. (talk) at the party. (dance) her presents. (open)

Go to the following links to practice with the different kinds of auxiliary verbs. http://www.english-4u.de/pres_prog_ex10.htm

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3. The girls

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2. GRAMMAR - PRESENT TENSE (2) Present Simple or Continuous?

So we already know that we use the present simple to talk about yourself. You also use the present simple to talk about everyday things, such as routines and general situations.

Examples: • • • • • •

I go to school in Naaldwijk We work in a shop.

Mother cooks dinner.

Fathers works very hard.

On Fridays we go out.

On Saturdays I work.

So that is for general situations that happen a lot or every day or every week; a routine.

When we talk about things that are happening right now, we use the present continuous.

Examples: • • • • •

I am reading a text.

You are looking out the window.

We are having lunch.

She is calling a friend.

We are working in a greenhouse (at the moment).

You choose to use the present simple or the present continuous to say what you want to say. You could say: “I work”, just as much as you could say “I am working”.

But they mean two different things.

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Exercise 5

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Levels (B) (I) (A)

Go to www.studiemeter.nl  First Aid Course  Tegenwoordige tijd & nu aan de gang - A2  Tegenwoordige tijd & nu aan de gang – B1 to practice. Complete all the exercises until they turn green.

Level (B)

For more practice (optional) go to: http://www.english-4u.de/pres_prog_ex3.htm http://www.english-4u.de/pres_prog_ex4.htm

3. GRAMMAR – NOUNS Nouns and determiners (lidwoorden) Something we use every day and write down all the time, is the noun. In Dutch this is known as ‘het zelfstandig naamwoord’. This module deals with using nouns.

The first thing you think of when you hear the word noun is an object. However, everything that ‘is something’ could be a noun.

Objects could be:

- a lamp - a car

- a laptop - an oven

- an apple - an illustration

Also animals:

- a dog - a deer

- an elephant - a hamster

- a cat - a fish

Other examples:

- a feeling - a cloud

- a superhero - an idea

- a party - a birthday

Nouns are usually preceded (voorgegaan) by a determiner (lidwoord).

Here you have already seen ‘a’ and ‘an’, and of course you also know ‘the’. ‘a´ is used before words that begin with a consonant – b, c, d, f, g, h, j, k, l, m, n, p, q, r, s, t, v, w, x, z. ‘an’ is used before words that begin with a vowel – a, e, i, o, u.

When do we use a, an or the?

We use a and an when we are talking about any kind of object, animal or other.

It doesn’t really matter which one specifically.

• • • •

I see a cat on the road.

We are visiting a museum in Germany.

We are looking at an elephant in the zoo.

I am bringing you a present.

We use ‘the’ when we are talking about a specific (kind of) object, animal or other. We have usually talked about it before.

• • • •

I see the cat of our neighbours.

We are visiting the Van Gogh Museum.

We are looking at the new baby elephant in the zoo.

I am brining you the present I found for you.

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Examples:

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Exercise 6

Level (B) (I)

Let’s practice using a and an. You can also do the exercise online, see link below. Make a screenshot of your results.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

apple ugly T - shirt hamster English book sweater game boy hamburger English name dog folder pen pencil overhead projector

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

beautiful dress cell phone banana angry man box ice - cream friend duck umbrella old house animal chair

Go to the following links to practice with the different kinds of auxiliary verbs.

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http://www.english-4u.de/a_an_ex1.htm

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1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

cheeseburger ox window table horse book elephant ant lolly internet server computer rubber pullover

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

sofa desk school bag pot plant board eagle frog orange ball window woman ball door

Go to the following links to practice with the different kinds of auxiliary verbs. http://www.english-4u.de/a_an_ex2.htm

Plurals You can make a plural (meervoud) by adding an extra ‘s’ behind a word.

Never use an apostrophe!

Examples: • • •

Laptop House Cup

Laptops Houses Cups

Special cases!

Words that end with a consonant (medeklinker) and –y turn into ies • • •

Lolly Story Strawberry

lollies stories strawberries

But words that end with a vowel and –y don’t!

• • •

Boy Toy Way

boys toys ways

Words that end with ch, x, s, sh, o end in es • • •

Class Brush Box

classes brushes boxes

Some words that end with f, fe, lf end in ves

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• • •

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Knife Wolf Life

knives wolves lives’

Irregular forms • • • • • • •

Man Woman Foot Mouse Goose Tooth Child

men women feet mice geese teeth children

But! Chiefs, cliffs, safes.

Exercise 7

Level (B) (I) (A)

Story

Berry

Box

Roof

Monkey

Cliff

Dress

Potato

Toothbrush

Day

Man

Wife

Mouse

Match

Orange

Horse

Sandwich

Fox

Camera

Bush

Strawberry

Bus

Class

Watch

Inch

City

Foot

Crocodile

Goose

Wolf

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Let’s practice making plurals. Fill in the plural form of every nouns. keep the rules in mind!

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one versus ones

If you are referring to a word you’ve already used you can use ‘one’ or ‘ones’ to talk about it again. For example: You have a nice bike, but that one is even nicer.

You use ‘one’ for a single object and ‘ones’ for multiple objects.

He has a new bike, but the old one was still good.

She told me about the pets in the shop, but the ones I saw in the zoo were prettier.

Exercise 8

Level (B) (I)

(A) Use one or ones in the correct place.

1. This magazine doesn’t look very interesting, but there is another

on the desk.

2. Are these your shoes? No, the black

are mine.

3. Joan’s wedding party was a long and happy 4. There are two red pens and three blue

. on the desk.

5. Tom is going to organise another party, I am sure it will be even bigger than the first .

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6. That is my new car, the red

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over there.

4. VOCATIONAL ASSIGNMENT

Every course has its own vocational assignment.

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Log on into Its Learning to work on your vocational assignment.

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5. GRAMMAR – (UN)COUNTABLES Determiners (lidwoorden) are used before nouns that you can put a number in front of.

This means you can count them. Some examples: An elephant

- two elephants

A bed

- five beds

An idea

- three ideas

The cat

- six cats

A house

- four houses

The car

- seven cars

But there are also words that you can’t put a number in front of. Things that you can’t count. Some examples as well: meat

water

lemonade

sugar

salt

rice

sand

Coca Cola

fruit

vegetables

flower

These ‘items’ cannot be counted. You cannot say “I want one sugar”, or “I need one fruit”. You cán however say, “I want the sugar” or “I need the meat”.

*There is a trick to this. Most liquids (vloeibare stoffen) or grainy/sandy things (korrelige/zanderige dingen) are uncountable nouns.

Also ‘group’ terms that cover a lot of items are uncountable (meat, fruit, vegetables).

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Nouns that cannot be counted are called uncountable nouns. Nouns that cán be counted are called countable nouns. This difference is important, so remember it well!

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6. GRAMMAR – SOME / ANY If you want to talk about countable nouns or uncountable nouns you may need the following words: Some, any, much, many, less and little. You need these to talk about the quantity of the countable or uncountable item.

Affirmative or negative?

A negative sentence is a sentence in which in some or other way the word ‘not’ is used.

It denies (ontkennen) something. An affirmative (positive) sentence affirms (bevestigd) something.

Examples of affirmative sentences: • •

I am buying apples.

He is calling his friends.

Examples of negative sentences: • •

I am not home in time for dinner.

We aren’t going to the Markthal this afternoon.

In an affirmative sentence you can always use the word “some” to talk about a unknown number of things.

Examples: • •

I would like to have SOME apples.

He is calling SOME friends.

In negative sentences you cannot use some, but you use the word “any” to talk about an unknown number of things.

• •

I wouldn’t like to have ANY apples.

He isn’t calling ANY of his friends.

* What goes for some or any, of course, also goes for somebody, someone or somewhere and for anybody, anyone and anywhere.

Questions?

But what if you have a question? In a question, whether it’s affirmative or negative, you always you “any”, UNLESS you are certain the answer is going to be yes.

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Examples:

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Examples: • •

Can I bring you any apples?

Are you calling any of your friends?

•

Would you like to have SOME coffee? – Yes, please.

Exercise 9

Level (B) (I) (A)

Let’s practice using a, an, some and any in a mix. Keep the rules in mind! Look at whether sentences are affirmative, negative or questions, and when they are talking about a group if items or singular items.

1. Do you have

milk?

2. Can you give him

tea?

3. Do you want

orange?

4. Give him

present.

5. Father buys me

stickers.

6. Do you want

apple?

7. Have you got

stamps?

8. Does he like

orange juice?

9. Do you like some butter and

jam?

10. Mum, please give me 11. Does the monkey eat

apple?

12. Tom gives me

nice present.

13. This is 14. Please buy me

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15. We need

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melon.

excellent test. little hamster! eggs to bake a cake.

Exercise 10

Level (B) (I) (A)

Let’s practice using a, an, some and any in a mix some more. Keep the rules in mind!

1. Do you want

cup of coffee?

2. This is

American word.

3. This is

old book.

4. I'd like

cornflakes, please.

5. Please get

bread from the baker's.

6. There is

fly in the bottle.

7. Let’s buy

new jeans.

8. Jerry gets

presents.

9. Can you give me

butter?

10. We need

eggs to bake a cake.

11. That's

good idea.

12. She buys

skirt.

13. She invites

boys and

14. I've got

letter for you.

15. He buys

oranges.

girls to the party.

Exercise 11

Level (B) (I) (A)

Let’s practice using something, someone/somebody, somewhere, anywhere, anything, anyone/anybody in a mix.

1. She said

found my blue pencil? No, I'm sorry.

3. Would 4. Have you got 5. Tom, can you give me 6. Is there

help me, please? Yes, I can help you. to eat? No, I haven't. to drink, please? in the house? No, it's deserted.

7. Do you know

about London transport? No, I don't.

8. What's wrong? There's

in my eye.

Continue on the next page

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2. Has

, but I didn't understand anything.

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9. Do you like 10.

to drink? Yes, please. has broken the window. I don't know who.

11. He didn't say

.

12. I'm looking for my keys. Has

seen them? No, I'm sorry.

13. Teach me

exciting.

14. I didn't eat

because I wasn't hungry.

15. Dad, can we go

on Sunday? Yes, what about going to the zoo?

Exercise 12

Level (B) (I) (A)

Let’s practice using some, any, someone, anyone, something, anything, somewhere or anywhere in a mix. Once more!

1. She bought

new skirts.

2. He never does

homework.

3. We have

to eat.

4. Let's go

else.

5. I cannot hear

.

6. I have

questions.

7. He lives

near the city centre.

8. There wasn't 9.

at home. broke the window.

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10. Have you seen my key? I can't find it

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.

11. He didn't want to eat

.

12. Would you like

tea?

13. I haven't got

more questions.

14. I saw

at the window.

15. I saw them

minutes ago.

7. GRAMMAR – MUCH / MANY / MORE & LESS / LITTLE / FEW If you talk about the quantity of countable nouns or uncountable nouns you need to be able to use the words: • • • •

much and many more and less little and few

(veel), (meer) (minder) (weinig)

The words can be set into two groups: Countable nouns -

many few less more

Uncountable nouns -

much little less more

-

much money much knowledge little help little progress less finances less income more profit

-

many apples many cars few employees few customers less companies less products more clients

* Many and few ALWAYS go with countable nouns, and much and little ALWAYS go with uncountable nouns.

Switching them is not allowed!

It would be like switching ‘de’ and ‘het’ in Dutch (‘de meisje’).

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Examples:

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Exercise 13

Level (B) (I)

Let’s practice using much and many in a mix.

1. I'm sorry, I don't have

time.

2. That store hasn't 3. Today I've

notebooks. work to do.

4. He always puts

sugar in his tea.

5. She didn't make

mistakes in her test.

6. We don't have

juice left. I'll go to buy some.

7. How

money do you earn?

8. We didn't take

photos when we were on vacation.

9. Did you get

homework?

10. How

sisters does he have?

11. I put a lot of salt in my soup. Perhaps too 12. She couldn't sell

.

year.

13. How

players are in a football team?

14. It' only a small town. There isn't

to do.

15. He has worked

better lately.

Exercise 14

Level (B) (I)

Let’s practice using little and few in a mix.

1. There is a

food in the refrigerator.

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2. I have only a

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snacks in my bag.

3. I talked to a

new customers this week.

4. She showed me a

contracts, and I signed them for her.

5. There was

time left, by the time I got there.

6. The man who helped me knew only a 7. They sell a

about the product.

different products per season.

8. We need new employees, I have invited a

people for interviews.

9. That new student working here needs a

help.

10. I am not happy a all with the

service I received.

Exercise 15

Level (I) (A)

Let’s practice using much, many, more, less, little and few in a mix.

1. Very

people are afraid to fly because of terrorist activities.

2. Hurry! We'll miss our train. There isn't

time to waste.

3. we need to run, we only have a

time left.

4. Unfortunately, I haven't got

time for watching TV.

5. I would buy a Kia instead of a Porsche, because it costs 6. I didn't have 7. There is

trouble getting the passports. water left, so drink only if you must.

8. I’m happy that there are 9. Only a

.

shops near the university. people in the world can speak more than 15

languages.

10 He won’t make it to the airport, he needs 11. It's very quiet. There aren't

people here today. expensive new flats next to the river.

13. I don’t have any money, can you lend me a 14. This customer thinks the price is too high. He wants to pay

Euros? .

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12. There are

time.

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8. READING Here you’ll find some texts for reading practice. Look closely at the level of the texts!

Text 1

Levels (B)

(I)

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1. ASDA is asking people to send a product back. What is wrong with the product?

A. The product is poisonous/toxic.

B. The colour comes off.

C. It burns easily.

D. It breaks apart easily.

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Text 2

Levels (B) (I)

1. Which of the following phrases fits best in the open spot Is Is Is Is

?

cleverly faced definitely incorrect rather suitable worth keeping

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A. B. C. D.

1

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Text 3

Levels (B) (I)

You bought tickets for a sports game, but you always want a tour in the stadium. You know you need to book this, and bring a confirmation (bevestiging).

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1. What else do you need to remember?

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Text 4

Level (A)

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Choose the correct word or phrase for the open spots (see below).

28

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Choose the correct word or phrase for the openings

29

16

to

22

16.

A. clinging to her seat belt B. hanging out of the window C. stuck inside D. swimming around

20.

A. although B. before C. when D. while

17.

A. be able to find the spot B. believe his phone call C. reach the scene in time D. want to come out

21.

A. believe in me B. come to my rescue C. drive me home D. get help for me

18.

22.

A. blanket B. hammer C. life jacket D. mobile phone

A. brutal B. criminal C. fatal D. minor E. miraculous

19.

A. anxious B. relieved C. troubled

.

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Text 5 Level (A)

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1. Who are meant with the words ´the Uprights´?

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2. What is most special about Alice?

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3. ‘You need … garden bench’ said Thomassina. Which effect does this piece of advice have on Alice?

A. She does not think it helps.

B. She feels Thomassina really understands her.

C. She finds peace of mind.

D. She knows exactly what to do now.

9. SPEAKING AND VOCABULARY Exercise 16

Level (B) (I) (A)

Having a conversation.

You are going to practice a short conversation. There are two people involved: Visitor: Taylor Rogers from Swift computer systems Has an appointment with the research manager, Ashley Gray at 09:00.

You are an hour late, but you still want to talk to her.

Receptionist: You will see if Ashley Gray is available.

Gray is not, because of another meeting from 10:00-11:00.

Gray wants to meet Rogers after 11:00.

Conversation: The The The The Use

receptionist needs to find out who the visitor is and what the visitor wants. visitor explains the situation. receptionist tries to resolve the situation. visitor is not very happy, but accepts the solution. some small talk and as many expressions from the appendix as you need.

English Language Skills | 5/14/2016

Make notes if necessary:

32

Exercise 17

Level (B)

Choose the right Dutch translation for the bold word.

1. Are you looking for anything in particular? a. particulier b. special c. gedeelte

6. Where can I find the latest guidelines? a. Lijnen b. Gidsen c. Richtlijnen

2. what brand do you have in mind? a. Merk b. Onderdeel c. Brand

7. We found the receipt in the bag. a. Ontvangst bewijs b. Recept c. Notitie

3. According to his friends he is a good football player. a. Vinden b. Volgens c. Weten

8. She paid for the treatment with a voucher. a. Rekening b. Terugbetaling c. Waardebon

4. In which department store can you find most special offers. a. Aanbiedingen b. Bars c. Toonbanken

9. You should read the instructions thoroughly. a. Vluchtig b. Grondig c. Op hoofdpunten

5. Are you sure you can afford that camera? a. Kopen b. Verkopen c. Veroorloven

10. The elderly woman took the elevator to the top floor. a. Lift b. Roltrap c. Trappenhuis.

English Language Skills | 5/14/2016

Exercise 18

33

Level (B)

A sales conversation. Put the sentences in their right place in the conversation on the next page. We could practice this in class.

-

Can I help you?

Of course. Would you like to look at this display; do you see anything that you like? â‚Ź250 Are you lookimg for anything in particular?

We have a very nice one on sale Digital or analogue

1a

shop assistant

1b

customer

2a

shop assistant

2b

customer

3a

shop assistant

3b

customer

4a

shop assistant

4b

customer

5a

shop assistant

5b

customer

6a

shop assistant

6b

customer

Yes, perhaps you can.

Yes, I’m looking for a camera.

Digital

How much is it?

That’s a bit too much, have you got anything less expensive?

yes, that one looks nice, can I have a look at it?

Exercise 19

Level (B) (I) (A)

Mark whether you could hear the following expressions in a sales conversation, a complaint handling or in both.

Expression

Sales

Complaint Both

1. How can I help you?

2. What seems to be the problem?

3. I suggest we have a closer look at it.

4. I can really recommend this.

6. I have a complaint.

7. I am afraid there is very little we can do.

8. I’m afraid I don’t accept that.

9. What are you looking for?

10. I am looking for a photo camera.

11. That’s strange.

12. That’s incredible.

13. Just a second please.

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5. could I ask for a refund?

34

Exercise 20 Translate the sentences from exercise ‌ 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

English Language Skills | 5/14/2016

13.

35

Level (B)

Exercise 21

Level (B)

Which questions and answers go together? In business conversations people often ask the same questions. This means they also get the same answers.

1. Are you looking for something in particular?

A. I’m afraid I’m not making myself clear, apparently, so I’ll explain it once more.

2. What do the guidelines say?

B. There should be one on the box

3. Do you have any I should have a look at?

C. I’m sorry, I should have asked you what your price range is.

4. Is there anything you need when I bring back the camera?

D. I can refer you to Mr Simmons.

5. Where can I find the serial number?

E. Yes, as a matter of fact, I’m looking for a camera.

6. What exactly do you mean?

F. I said that it would take three weeks.

G. Yes, you are to bring the receipt.

7. Could I ask for a refund?

8. You do accept credit cards, don’t you?

H. It doesn’t work properly.

We must send defective items to the service department.

10. Is there anyone I should see?

J. I certainly have. Here’s one I simply must show you.

11. They are quite expensive, aren’t they?

K. No, I’m sorry. It is our policy not to give customers their money back.

12. What seems to be the problem?

L. That shouldn’t be a problem.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

English Language Skills | 5/14/2016

I.

9. I beg your pardon, what did you say?

36

Exercise 22

Level (B) (I) (A)

Make questions of the following statements.

1. He bought a new camera for his brother.

2. We should take the stairs, in case of a fire.

3. The sales assistant can help the customers.

4. They would like a cup of coffee.

5. Julia works at the sales department.

6. She is helping a customer.

7. John has been a sales manager for two years.

Exercise 23

Level (B) (I) (A)

Inquiry form Make good questions of the following statements. A Dutch company would like you to make a question form for people who followed a course at their company.

Example:

0. Wie vult het formulier in: What is your name?

1. Wat is hun beroep 2. Is dit de eerste keer dat ze bij de cursus waren?

English Language Skills | 5/14/2016

3. Welke drie dagen waren zij er?

37

4. Wat vonden ze leuk?

5. Wat vonden ze minder leuk?

6. Hebben ze alles begrepen?

7. Bedank voor de moeite (geen vraag).

Exercise 24

Level (B) (I) (A)

Fact or opinion? It’s really important to see the difference between facts and opinions.

This will come back in your tests. Choose the right box behind the statement.

Expression:

Feit

Mening

1. It is very cold today.

2. I have just bought the best camera ever!

3. He watches the news every evening at 8 o’clock.

4. He thinks game shows are great programmes.

5. The dog looks nice.

6. I have saved for a year to buy this camera.

7. That’s absolutely wonderful!

8. We give a 10% discount.

9. The river is frozen.

10. This restaurant is quite expensive.

Exercise 25

Level (B) (I) (A)

Use much, many and a lot of to complete the following sentences.

1. We have

oranges.

2. We don’t have

bananas and we don’t have

3. How 4. How 5. He is very busy, he has 6. London has

is this? It’s twelve euros. u do you want? – Five, please. work to do. beautiful things.

English Language Skills | 5/14/2016

fruit juice.

38

Exercise 26

Level (I) (A)

Use the correct option to complete the following sentences.

1. I have a. b. c. d.

time for people who talk about themselves.

A little Little Few A few

2. Very a. A little b. Little c. Few d. A few

people went to see that film.

4. I’ve got a ten-euro banknote and a. A little b. Little c. Few d. A few

coins.

5. Come on! We’ve still got a. A little b. Little c. Few d. A few

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6. I normally have a. A little b. Little c. Few d. A few

39

time left.

red wine with my lunch. It is good for you.

7. His computer needs cleaning. He takes very a. A little b. Little c. Few d. A few

care of it.

Exercise 27

Level (B) (I) (A)

Make complete sentences with the following phrases, use every phrase only once! can I help you Excuse me have you got how would you like I’ll take this one

what size and colour have that one I’m just looking but can I have

1. A. Good morning, madam

?

B. No thanks

.

2. A.

.

B. Yes madam, how can I help you?

A.

a nice bouquet.

B. Certainly,

would you like?

A. Normal, and not too colourful.

3. A. Can I

, please?

B. Of course, I’ll wrap it up for you.

4. A. How do you like it?

B. Fine, fine.

5. A. B. Certainly, sir.

some more green? , please. to pay?

English Language Skills | 5/14/2016

C. Cash, please.

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10. LISTENING

Exercise 28

Level (B)

Listen to the following track and choose if the sentence is true or false.

Studiemeter – Good Practice 2.0 - Unit 2 – Track 8 1.

2.

3.

4.

5.

6.

7.

8.

Donna wants to buy a bicycle.

Donna is buying a present for her nephew.

Donna’s nephew spends hours behind the computer.

Donna wouldn’t mind buying something expensive.

Donna’s nephew makes videos.

Donna gets a discount because she works in the same company.

Donna has to fill in a form.

The salesman is not friendly.

true true true true true true true true

/ / / / / / / /

Exercise 29

false false false false false false false false

Level (B)

Listen to the following track and choose if the sentence is true or false.

Studiemeter – Good Practice 2.0 - Unit 2 – Track 9

English Language Skills | 5/14/2016

1.

2.

3.

4.

5.

6.

41

Derek’s camera doesn’t work.

Derek didn’t bring the receipt.

The customer service lady can’t help Derek immediately.

Donna, Derek’s aunt, has an employee’s discount.

The camera can be repaired. It takes 3 weeks.

Derek cannot get his money back.

true true true true true true

/ / / / / /

false false false false false false

Exercise 30

Level (B)

Try and answer the following questions. If you do not remember, listen to the track again.

Studiemeter – Good Practice 2.0 - Unit 2 – Track 9

1. Wat voor gesprek is het? a. Babbeltje b. Klacht c. Verkoopgesprek 2. hoe is de klant aan de camera gekomen? a. gekocht b. gekregen c. gevonden 3. de aankoopdatum van de camera is niet bekend a. klopt, ze weten het niet b. dat kun je niet opmaken uit dit gesprek c. nee, de datum is wel bekend 4. Wat vind de klant van de reparatie tijd? a. te lang b. prima c. normaal 5. De klant is monteur. Hij onderhoudt en repareert: a. camera’s b. roltrappen en liften c. camera’s, roltrappen en liften

English Language Skills | 5/14/2016

6. We zijn vrienden? a. de verkoper en iemand van de technische afdeling b. de verkoper en klant c. de klant en iemand van de technische afdeling d. geen van allen

42

Exercise 31

Level (I) (A)

Listen to the following track and choose if the sentence is true or false.

Studiemeter – Good Practice 2.0 - Unit 2 – Track 8 1.

2.

3.

4.

5.

6.

7.

8.

Donna has a lot of knowledge of digital cameras.

The salesman asks Donna if she is looking for something special.

The camera that works on solar power is very expensive.

Cheaper cameras don’t have gadgets.

The salesman doesn’t advise the camera in the corner.

Because Donna is a tourist, she gets a discount.

The salesman says that they cannot accept every credit card.

Donna gets a plastic bag, so that the camera stays dry.

Exercise 32

true true true true true true true true

/ / / / / / / /

false false false false false false false false

Level (I) (A)

Listen to the following track and choose if the sentence is true or false.

Studiemeter – Good Practice 2.0 - Unit 2 – Track 9 Mrs Dean always goes shopping in department stores.

Donna’s cousin spends hours behind the computer.

Mrs Dean saw an advert of a photo camera on television.

The shop assistant is confused by the latest types of cameras .

Mrs Dean’s nephew is a professional sports photographer.

The shop assistant suggests that Mrs Dean should look at the digital camera.

7. Mrs Dean thinks that the digital cameras are too expensive.

8. Mrs Dean doesn’t have a regular customer account.

9. Donna has to fill in a form in order to get a company staff pass.

10. The shop assistant can give Mrs Dean a 30 per cent reduction.

English Language Skills | 5/14/2016

1.

2.

3.

4.

5.

6.

43

true true true true true true

/ / / / / /

false false false false false false

true true true true

/ / / /

false false false false

11. PORTFOLIO ASSIGNMENT Your language skills are coming back again, or are being improved, and we are going to take it to the next step. In the previous module you practiced introducing yourself, now you are practicing talking about something else. With this assignment you are going to write a review of something you like for a grade.

You can choose to do one of the following assignments: -

Write about a music album Write about a book Write about a recent movie

You can download/read the assignment on the following pages and on Its Learning. You will also hand in the document(s) for a grade on Its Learning.

Go to www.itslearning.com -> English -> Module 2 -> Assignments Find Portfolio Assignment 2 – Review

English Language Skills | 5/14/2016

*Open assignments are also visible in your task screen on the dashboard

44

Titel opdracht

Review

Vak

Engels

Niveau / leerjaar

A2/B1 Leerjaar 1

Competenties

Lezen / Samenvatten / Schrijven

Eindproduct

Verslag

Overige informatie

Opdracht is individueel / voeg de artikelen toe aan je eindproduct

Beoordelingscriteria 1

Deadline behaald

2

Begrijpelijkheid / leesbaarheid

3

Spelling / grammatica / woordgebruik

4

Minimaal aantal woorden (zie assignment)

Opdracht : Je gaat een review schrijven van een (recente) film, muziekalbum of boek.

Zoek een Engels geschreven nieuwsartikel (minimaal 1) op het internet over jouw gekozen film, album of boek. Lees deze aandachtig door.

English Language Skills | 5/14/2016

Je gaat zelf een review schrijven over jouw gekozen item, met behulp van het bestaande artikel.

45

Wat is nu een review?

Een review is jouw persoonlijke verslag over een film, album of boek, waarbij je zowel objectief als subjectief schrijft. Je verteld dus in het kort wat je gezien/gehoord/gelezen hebt, waar het over ging, wie het gemaakt heeft, en e.v.t. wat de inhoud is. Daarna beoordeel je het item. Dit is niet simpelweg of je het leuk of niet vind, maar meer of je het interessant vond, is het van goede kwaliteit, is het goed werk, was het wat je ervan had verwacht? Wat waren de goede en de mindere kanten ervan. Je gaat je laten inspireren door je gekozen artikel maar je mag het niet overnemen.

Level (B) Schrijf een kort verslag van minimaal 150 woorden over jouw gekozen onderwerp.

Voeg hier de LINK naar het artikel bij toe, welke jij hebt opgezocht op het internet.

In het verslag moeten de volgende punten verwerkt zijn: • • • • •

waar heb je naar gekeken, gelezen, geluisterd?

Waar ging het over/wat was het?

Naam van de bedenker/artiest/schrijver/acteurs/regisseurs etc.

Wat vond je ervan? Wat was er nu goed en wat niet?

Is het een aanrader voor mensen?

Level (I) Schrijf een kort verslag van minimaal 250 woorden over jouw gekozen onderwerp.

Voeg hier de LINK naar het artikel bij toe, welke jij hebt opgezocht op het internet.

In het verslag moeten de volgende punten verwerkt zijn: • • • • •

waar heb je naar gekeken, gelezen, geluisterd?

Waar ging het over/wat was het? Geef een goede duidelijke uitleg!

Naam van de bedenker/artiest/schrijver/acteurs/regisseurs etc., e.v.t. verwijzen naar een boek of artiest waar het op gebaseerd of een tribute voor is.

Wat vond je ervan? Wat was er nu goed en wat niet? Was het wat je had verwacht?

Is het een aanrader voor mensen?

Level (A) Schrijf een kort verslag van minimaal 350 woorden over jouw gekozen onderwerp.

Voeg hier de LINK naar het artikel bij toe, welke jij hebt opgezocht op het internet.

• • • •

•

waar heb je naar gekeken, gelezen, geluisterd?

Waar ging het over/wat was het?

Naam van de bedenker/artiest/schrijver/acteurs/regisseurs etc. , e.v.t. verwijzen naar een boek of artiest waar het op gebaseerd of een tribute voor is.

Wat vond je ervan? Wat was er nu goed en wat niet? Was het wat je ervan had verwacht? Wat had je graag anders willen zien om het beter te maken? Denk niet alleen aan je eigen mening, maar ook aan het grotere publiek.

Is het een aanrader voor mensen? En voor welke mensen is het dan wél een aanrader?

Voeg bij je verhaal de hyperlinks (webadressen) van de artikelen toe, plak dus NIET de hele artikelen er in.

Lever het in op Its Learning.

English Language Skills | 5/14/2016

In het verslag moeten de volgende punten verwerkt zijn:

46

12. LITERATURE Welcome to your second literature assignment.

This time we will cover a poem, just like last time, but a completely different one. This time, the assignments are a little different too…

The following poem is written by Gerard Nolst Trenité, and is called ‘The Chaos’ It was written in 1922 and dozens of versions exist. This is just one of them.

Scan the text from the left top to the left bottom, and then from the right top to the right bottom.

Literature exercise 1 This text is a poem, how can you tell?

Literature exercise 2 Poems can have different rhythms, we talk about them in the form of letters.

For instance you have the ABAB poem, the AABB poem, the ABC poem, etc. These all have to do with which lines rhyme. In an ABAB poem, every other line rhymes with the previous.

English Language Skills | 5/14/2016

For example: (A) I have no time, (B) No time to waste.

(A) My schedule’s fine, (B) All in its place.

47

(A) (A) (B) (B)

What kind of poem is ‘The Chaos’?

And if I feel rushed I tell people ‘hush!’.

I chill and sit back take time to relax.

The Chaos

(2)* Pray, console your loving poet, * Make my coat look new, dear, sew it!

Just compare heart, beard, and heard, Dies and diet, lord and word, Sword and sward, retain and Britain.

(Mind the latter, how it's written.) * Made has not the sound of bade, * Say-said, pay-paid, laid, but plaid.

(3) Now I surely will not plague you With such words as vague and ague.

But be careful how you speak: Say break and steak, but bleak and streak; * Previous, precious, fuchsia, via; Cloven, oven, how and low, Script, receipt, show, poem, and toe.

(4) Hear me say, devoid of trickery, Daughter, laughter, and Terpsichore, Typhoid, measles, topsails, aisles, Exiles, similes, and reviles; Scholar, vicar, and cigar, Solar, mica, war and far; One, anemone, Balmoral, Kitchen, lichen, laundry, laurel; Gertrude, German, wind and mind, Scene, Melpomene, mankind.

(5) Billet does not rhyme with ballet, Bouquet, wallet, mallet, chalet.

Blood and flood are not like food, Nor is mould like should and would.

Viscous, viscount, load and broad,

Toward, to forward, to reward.

(6) And your pronunciation's OK When you correctly say croquet, Rounded, wounded, grieve and sieve, Friend and fiend, alive and live.

(7) Ivy, privy, famous; clamour And enamour rhyme with hammer.

River, rival, tomb, bomb, comb, Doll and roll and some and home.

(8) Stranger does not rhyme with anger, Neither does devour with clangour.

Souls but foul, haunt but aunt, Font, front, wont, want, grand, and grant, Shoes, goes, does. Now first say finger, And then singer, ginger, linger, Real, zeal, mauve, gauze, gouge and gauge, Marriage, foliage, mirage, and age.

(9) Query does not rhyme with very, Nor does fury sound like bury.

Dost, lost, post and doth, cloth, loth.

Job, nob, bosom, transom, oath.

Though the differences seem little, We say actual but victual.

Refer does not rhyme with deafer.

Foeffer does, and zephyr, heifer.

Mint, pint, senate and sedate; Dull, bull, and George ate late.

Scenic, Arabic, Pacific, Science, conscience, scientific.

(10) Liberty, library, heave and heaven, Rachel, ache, moustache, eleven.

We say hallowed, but allowed, People, leopard, towed, but vowed.

Mark the differences, moreover, Between mover, cover, clover; Leeches, breeches, wise, precise, Chalice, but police and lice; Camel, constable, unstable, Principle, disciple, label.

English Language Skills | 5/14/2016

(1) Dearest creature in creation, Study English pronunciation.

I will teach you in my verse Sounds like corpse, corps, horse, and worse.

I will keep you, Susy, busy, Make your head with heat grow dizzy.

Tear in eye, your dress will tear.

So shall I! Oh hear my prayer.

48

(11) Petal, panel, and canal, Wait, surprise, plait, promise, pal.

Worm and storm, chaise, chaos, chair, Senator, spectator, mayor.

Tour, but our and succour, four.

Gas, alas, and Arkansas.

Sea, idea, Korea, area, Psalm, Maria, but malaria.

Youth, south, southern, cleanse and clean.

Doctrine, turpentine, marine.

(13) Face, but preface, not efface.

Phlegm, phlegmatic, ass, glass, bass.

Large, but target, gin, give, verging, Ought, out, joust and scour, scourging.

Ear, but earn and wear and tear Do not rhyme with here but ere.

Seven is right, but so is even, Hyphen, roughen, nephew Stephen, Monkey, donkey, Turk and jerk, Ask, grasp, wasp, and cork and work.

(12)Compare alien with Italian, Dandelion and battalion.

Sally with ally, yea, ye, Eye, I, ay, aye, whey, and key.

Say aver, but ever, fever, Neither, leisure, skein, deceiver.

Heron, granary, canary.

Crevice and device and aerie.

(14)Pronunciation—think of Psyche!

Is a paling stout and spikey?

Won't it make you lose your wits, Writing groats and saying grits?

It's a dark abyss or tunnel: Strewn with stones, stowed, solace, gunwale, Islington and Isle of Wight, Housewife, verdict and indict.

(15) Finally, which rhymes with enough— Though, through, plough, or dough, or cough?

Hiccough has the sound of cup.

My advice is to give it up!

Literature exercise 3 Now listen to the poem in spoken form by clicking on the following link: https://www.youtube.com/watch?v=1edPxKqiptw

English Language Skills | 5/14/2016

* Text with an asterisk (star) is not in the video, the poem is a little shorter there.

49

What is the poem about? Can you explain what the goal of the poem can be?

Literature exercise 4 Try and say the poem out loud, after you’ve heard it. You don’t have to report on it. It may come back in class though…

13. GRAMMAR EVALUATION

The grammar evaluation is a test on Its Learning. You need to make an appointment with your teacher to take it.

The test will consist of two separate parts; the grammar you’ve learned during this module, but also the vocabulary and expressions!

Study them well before you take the test!

Do this test (on your own level) and see if you’ve understood what you have read, learnt and practiced in this module.

If you pass it you can continue on, if you don’t; practice some more and re-take the test.

Make an new appointment with your teacher for this.

English Language Skills | 5/14/2016

Go to www.itslearning.com  English  Module 2  Grammar Evaluation Test

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14. EVALUATION

Congratulations! You’ve now completed your second module.

You can be proud of yourself, because you have now practiced: -

using the present tense using nouns and their correct singular and plural form describing quantity using much, many, little, few, more and less. reading skills speaking skills the basics in Literature

But how do you feel this module went?

Was it easy or was is hard work? Or was it average work?

How much time did you spend on it? More than the 4 to 6 weeks that was given or less?

And did you work on it only during the hours in school or did you also work on it at home?

What did you like doing most and what did you like doing least?

Any feedback or tips for the teacher?

Exercise 33

English Language Skills | 5/14/2016

Describe all of this in at least 200 words. Make sure you use what you have learnt!

51

15. APPENDIX Vocabulary module two Dutch

English

Dutch

Able (ability)

in staat zijn, bekwaam

Display case

vitrine

Absolutely

absoluut

Elevator

lift

According to

volgens

Escalators

roltrappen

Access

toegang

Even if

zelfs als

to add

toevoegen

Fine-tuning

netjes afwerken

Adequately

voldoende

Following

volgende

Adult

volwassenen

For sale

te koop

to afford

veroorloven

Habit

gewoonte

Appears

verschijnt, lijkt

Immediately

onmiddelijk

Basically

in principe

Inconvenience

ongemak

Brand

merk

Invoice

factuur

Bright

helder

Involved

betrokken

Button

knop

Mistaken

fout

Cash desks

kassa’s

to offer

aanbieden

to celebrate

vieren

Particular

speciaal (in het bijzonder)

Coincidence

toeval

to presume

aannemen,veronderstellen

Company

bedrijf

Previous

voorafgaande

Complaint

klacht

Properly

zoals het hoort

to complain

klagen

to purchase

aanschaffen, kopen

to confirm

bevestigen

Quite

nogal

Counter

toonbank

to recommend

aanbevelen

Course

cursus

Shop assistant

verkoper

to deal with

omgaan met

Thoroughly

grondig

Description

beschrijving

to point out

er op wijzen

Department stores

warenhuizen

Trade

handelen

to discover

ontdekken

English Language Skills | 5/14/2016

English

52

Expressions Engels Tel.: wachten Hang on, please.

Hold on a second, please.

One moment, please. uitleggen/uitleg vragen Can you explain why .. ?

Can you tell me why ..

How come?

Why is it that ...?

I beg your pardon?

English Language Skills | 5/14/2016

uitnodigen/uitnodiging accepteren of afslaan By means of this letter we invite you to attend...

I would like to invite you for ...

You are cordially invited to the team meeting of ...

You are welcome from three o'clock onwards.

Could you please let us know whether you will be able to join us?

I gladly accept your invitation.

Thank you very much for your kind invitation.

I am sorry to say that I am unable to accept your invitation.

I am afraid I must decline your invitation.

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verbaasd zijn It's incredible It's unbelievable verontschuldigen I'm sorry.

I'm sorry but I'm busy.

My apologies. voorstel doen Let's go to ...

What about ...? zeggen even te wachten I'll be right back.

I'll be with you in a second.

One moment, please. beleefd vragen I would like two tickets, please.

Could you tell me ...?

Nederlands Ogenblikje a.u.b.

Momentje a.u.b.

Momentje a.u.b.

Kunt u me uitleggen waarom ...?

Kunt u me zeggen waarom ...?

Waarom?

Hoe komt het dat ...?

Hoe bedoelt u?

Door middel van deze brief nodigen wij u uit om ... bij te wonen. lk wil u graag uitnodigen voor ...

U wordt van harte uitgenodigd voor de teamvergadering van...

U bent vanaf drie uur welkom.

Zou u ons alstublieft kunnen laten weten of u komt? lk ga graag op uw uitnodiging in.

Hartelijk dank voor uw vriendelijke uitnodiging.

Het spijt me dat ik uw uitnodiging niet kan accepteren. lk ben bang dat ik uw uitnodiging moet afslaan. 't is niet te geloven! 't is niet te geloven!

Het spijt me.

Sorry, maar ik heb het druk.

Mijn verontschuldigingen.

Laten we naar gaan.

Wat dacht u van ...? lk ben zo terug. lk ben zo weer bij u.

Momentje a.u.b. lk zou graag twee kaartjes willen hebben.

Zou u mij kunnen zeggen ...?

If you would like to sit down, ... bezoekers ontvangen Would you like me to take your coat?

Zal ik uw jas aannemen?

Would you follow me Sir?

Wilt u mij volgen, mijnheer?

Good morning. Can I help you?

Goedemorgen. Kan ik u helpen?

I don’t think we have met.

Wij hebben elkaar volgens mij nog niet eerder ontmoet.

Let me introduce myself. My name is... /I am ... I work here as (a) ...

Mag ik me even voorstellen. Mijn naam is ... Ik ben hier …

Pleased to meet you.

Aangenaam.

Would you mind waiting in the lobby?

Zou u even willen wachten in de hal?

Can I take your coat?

Mag ik uw jas aannemen?

Please take a seat.

Neemt u plaats.

I'll just let Mrs … know you've arrived.

lk zal mevr … laten weten dat u er bent.

I'm afraid Mrs … is still in a meeting.

Mevr. … is helaas nog in vergadering.

Would you mind waiting a little longer?

Vindt u het erg om nog even te wachten?

She won't be long.

Can I offer you something to drink?

Het duurt niet zo lang meer.

I'll show you the way to her office.

Would you follow me, please?

Let me introduce you.

I'd like to introduce you to...

This is …. She is the manager of our Bristol branch.

Please, do come in.

Kan ik u iets te drinken aanbieden?

Mevr. … kan u nu ontvangen. lk zal u naar haar kantoor brengen.

Loop maar achter me aan. lk zal u even voorstellen. lk wil u graag voorstellen aan … .

Dit is … Zij is de directeur van onze vestiging in Bristol.

Komt maar binnen hoor.

De weg wijzen It is down the corridor, up these stairs, through these doors.

Het is deze gang uit, de trap op, door deze deuren.

It's upstairs.

Het is boven.

Round the corner.

Om de hoek.

English Language Skills | 5/14/2016

Mrs … is waiting to see you now.

Als u plaats wilt nemen, ...

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