WIRED September 2025 by fencingcontractorsnz

President's Report

Welcome to the latest edition of WIRED magazine.

As the dust settles from a successful FCANZ Conference in Taupō, it’s worth taking a moment to reflect on the energy, connection, and momentum that defined this year’s gathering.

From the National Fencing Field Day to the final impromptu Q&A at the Yacht Club, the week was a celebration of industry resilience, innovation, and community.

The fifth National Fencing Field Day kicked off the week with sunshine and good vibes. We had a brilliant lineup of exhibitors –some going above and beyond – and the Secondary Schools Fencing Challenge was a real highlight. Fifty students from all over NZ showed up, and the quality of their work was next-level. Huge thanks to Owen Peterson, Shane Bouskill, Greg Burton, and everyone else who helped guide these young legends. They’re the future of our industry, and it was awesome to see their passion in action.

For me, the highlight is always the networking. It’s always great to reconnect with familiar faces from around the country – especially those we only see once a year – and to welcome new attendees into the fold. The feedback from both old mates and fresh faces was awesome – it’s these moments of connection that remind us why we attend Conference: to share, learn, and grow together.

One standout moment came Friday night during an impromptu discussion around the Accredited Contractor endorsement process. While the rollout has had its challenges, the feedback was overwhelmingly positive. Endorsed contractors jumped into the conversation, sharing how the program has tangibly benefited their businesses. It was an unplanned, but powerful affirmation of the initiative’s impact.

Winter’s been a bit of a slog for CPC Fencing – probably the toughest in a while. Between staff moving on and jobs getting pushed back thanks to the wet weather, it’s been challenging. But here’s the thing: the team we’ve got is incredible. Even when we’re off at conferences or FCANZ meetings, everything ticks along smoothly. We’re lucky to have such a solid crew, and we couldn’t do what we do without them.

When it comes to the economy, we’re feeling cautiously optimistic. From what we’ve heard across the regions, the fencing industry’s on the up. Fingers crossed that as things dry out heading into spring and summer, we’ll see a bit more consistency and momentum.

Now that Conference is wrapped up, we’re diving into planning Best Practice Days around the country and gearing up for the 2026 Conference in Timaru. There’s plenty to do as we work toward our goals in the Strategic Plan and continue to showcase FCANZ and its members to the wider public.

To all our members and partners – thank you. Your support means the world, and your honest feedback helps us keep improving. If you ever want to have a yarn, don’t hesitate to reach out to me, or anyone on the Board.

Cheers, Phil

Phil Cornelius President

The FCANZ Mission

THE FCANZ MISSION: To raise the profile of fencing as a recognised trade that embraces best practice, adherence to quality standards and ongoing professional development.

The Board blog

Mystery Creek Fieldays

A successful few days at Mystery Creek put smiles on faces. The new look Fencing Central proved to be a great initiative, combining FCANZ with partners in the one prime spot. Having the mix of knowledge, products and debate all together in the one place almost created the feel of the pub – without the beers. With plenty of foot traffic and new and old faces coming through, it made for a positive atmosphere and a reassurance that the Association is moving in the right direction. There are plans to continue with this Fencing Central concept at future events.

Conference25

Conference25 is now done and dusted –and what a cracker it turned out to be.

The National Fencing Field Day delivered a packed programme of action and knowledge-sharing, with plenty of laughs along the way. The AGM was well attended, with new board members elected and important discussions held on the future direction of FCANZ. The Gala and FCANZ Awards Dinner was another highlight, celebrating excellence across our industry, before a well-earned day enjoying the sights and activities around Taupō, including a visit to PermaPine.

With such a successful event behind us, planning for Conference26 is already underway.

The Board

We extend our sincere thanks to outgoing Board members Craig Sinclair and Nick Terry for their time and contribution

New Bronze Partners

FCANZ is delighted to welcome Protech as a Bronze Partner. Agrilife is the exclusive NZ distributor of Protech Machinery, renowned for their line of tracked post drivers which maximise efficiency and productivity for, single-operator use, providing significant savings in time and labour.

www.agrilife.co.nz/protech/

to the Board over the past term. Their ideas, input, and efforts in organising and delivering Best Practice Days and events –especially in the South Island – have been greatly valued. We wish them the best and have no doubt that their contribution to the Association and the industry will continue far past their respective Board roles.

The 2025/2026 Board will continue to deliver the growth of the Association through next year and beyond.

Nominations were received from a great set of candidates – thank you to everyone who put their name forward. You can learn more about your new Board members on page 29.

The Pathway

It’s great to see the number of applications coming through from Members wanting to better progress their businesses and employees with the Accredited and Certified Fencer endorsements. The process may take time to complete, but the rewards are worth it. Every endorsement is another step in growing not only your business but the profile of fencing as a trade, and the fencing industry.

Unfortunately, on the flip side to this, Level 3 and 4 training is seeing enrolment numbers dropping. Donna Upton is working hard to get courses up and running for those who want to start to build towards the Certified and Accredited endorsements. If these courses are withdrawn, it will have a hugely negative impact on the fencing industry. So much time and effort over the years have gone

into the development and implementation of the qualification pathway – it is a fight to keep it going. We need you, FCANZ Members, to get in and support this qualification as much as you can. It’s about the future of fencing and having our chosen career earn the recognition and respect it deserves.

My Reflections

After a year on the FCANZ Board, I thought I would share with you my thoughts on the last 12 months. It’s been a year of learning and development. When first asked about being nominated, I was a bit hesitant and unsure, but thought, “Bugger it, why not?”

At the end of the day, it’s the Members’ decision, and you buggers signed me up. Cheers for the support, it’s greatly appreciated.

Coming in as the only new Board member was pretty simple: the support, the knowledge, and the vision were pretty easy to get behind and settle into. The Board has robust debates, and the contribution of ideas from everyone always delivers the best result and every possible reaction to an action is covered.

The people you meet within the industry – putting faces to names – and seeing the different levels of passion and knowledge from everyone is amazing, from Members, employees, contractors, industry partners and even random people around the place.

We are also delighted to welcome Metallic as an FCANZ Bronze Partner. Metallic have been providing an extensive range of aluminium gates to the New Zealand market since 2012. In that time their range has expanded to include gate hardware, gate automation systems and now aluminium fence panels and coated PU fence panel systems.

See the full range at www.metallic.co.nz

It’s certainly a varied role, and I have learnt so much. I have bought back a lot to our business, it has given me a new insight into business and the industry as a whole. The highlight for me so far was definitely organising the Whakatāne Best Practice Day. That started off seeming like a bit of a headache, but quickly turned into a breeze in a matter of two phone calls. A huge shout out to Shaun Davies and Neil Robertson, legendary lifesavers. And just proves the support within the industry, for the industry.

I’m looking forward to the next 12 months and welcoming the new faces on the Board. Too Easy.

Ben Fisher m. 027 337 7442 | e. ben@fcanz.org.nz

Best Practice Day

FCANZ Best Practice Days deliver practical, hands-on training. You’ll sharpen your skills, see the latest gear in action, and connect with FCANZ Board members, industry suppliers and other contractors in your region – taking away tips and techniques you can put to work immediately.

Discussion topics

• Choosing the right stay assembly for different ground types and situations

• Pros and cons of various approaches

• Practical tips to save time and get lasting results

Who should attend

• Fencing contractors, fencer generals, horticulture workers and farmers

• Anyone curious about building a career in this fast-growing industry

• Everyone is welcome!

Cost (includes lunch)

• FCANZ Members: $20*

• FCANZ Employee Members: $10

• Non-Members: $40 (25% discount for two or more)

*Special Price for FCANZ Members! $15 if you pre-book and pay at least 4 days before the event. If you are not an FCANZ member, and join at our September Best Practice Days, you TRIPLE your chances of winning our $1000 Join & Win prize!

Ashburton

Tuesday 16 September

501 Mitcham Road

9.30am – 3.00pm

Demonstrations include:

• Equine fencing solutions

• High country fencing techniques

• Stay assembly options

– where / why

• Stay and tie-back testing

Cromwell

Thursday 18 September

1483 Luggate-Cromwell Road 9.30am – 3.00pm

Demonstrations include:

• Pest control solutions

• High country fencing techniques

• Stay assembly options –where / why

• Stay and tie-back testing

Hamilton

Tuesday 14 October

181 Kahikatea Drive 9.30am – 3.00pm

Demonstrations include:

• Electric fence solutions

• Footing in various soil conditions

• Stay assembly options –where / why

• End straining techniques

Feilding

Thursday 16 October

2523 Kimbolton Road

9.30am – 3.00pm

Demonstrations include:

• Retaining wall techniques

• Footing in various soil conditions

• Stay assembly options –where / why

• End straining techniques

up on the day or register at least 4 days before each event and go in the draw

Reflections from the ED Desk

I got stuck in traffic on my way to the airport this morning. As I sat there, rocking out to some excellent tunes, I got to thinking about Monday-itis.

While looking in the window of the vehicles crawling past only provides a snapshot into someone’s life (a bit like Instagram), it seemed to me that many of the Wellington commuters were really suffering from the Monday blues. Yet I wasn’t – despite being on a deadline to leave on a jet plane.

Maybe it is because I live in a small town and have the luxury of working from an office on my property. Maybe it’s because I’m not subjected to the traffic slog twice every day (though the number of cones on my road at present must be in the thousands!).

These things undoubtedly contribute to my lack of Monday-ick. But the number one reason I don’t dread the start of each week is that I really enjoy my job.

I have a fantastic working relationship with Jeanette (Jay), which makes the “day jobs” a delight, and we often finish each other’s sandwiches (IYKYK. We don’t actually – Jay always finishes all her food). Reporting to and working with a Board is always fascinating because of the range of backgrounds and opinions. And fencing contractors and their partners/wives, on the whole, are just bloody good people.

This is the time of the year when I am at my most enthusiastic about what I do. I am, without doubt, the most exhausted I will be each year thanks to the insanity of preparing, delivering and washing up after Conference. But I am also on a real buzz after Conference, in part due to the relief of having had it come together so well again, but mostly because of the people I have spent the week with and the conversations I’ve had with Industry Partners, contractors, wives and the Board.

It’s also always exciting to have new people join the Board and bring their fresh ideas and energy to the table. Expanding the Board by two officers this year will definitely make a big difference, and, at the time of writing (a week after Conference), there have already been some great ideas come through.

As an Association, we have big aspirations. When I explain to people who I work for, and they look blankly at me, I always say we’re a small industry membership organisation with aspirations of being like the Master Builders or Master Plumbers. While they might not know exactly what those organisations do, they HAVE heard of them, and they understand that it’s important.

I’m excited to see where the Association goes, and excited to be working on

ensuring it is set up to be around as long as possible. Sure, there are stresses. We are a not-for-profit, relying on Partnerships and Memberships to fund our activities – and it’s a TIGHT economy at the moment. Anyone who was at Conference could see that our Industry Partners in attendance really are behind what we do – they are involved for the benefit of the industry as a whole. It’s so refreshing and somewhat wholesome in a time of unparalleled materialism.

Where to from here?

I come from a marketing background, so I’m excited about my next big mission now that Conference is done and dusted – raising the profile of FCANZ. This, in turn, raises the profile of our members, our Industry Partners and fencing as a trade (one of our strategic goals). We’ll never be as big as Master Builders because there simply aren’t that many fencers, and there’s almost no regulatory compliance – and that is okay. As long as the people who matter, such as Councils, DoC, large construction companies and those in the rural sector know about us, then we’re on the right track.

Only 352 days until Conference26!

Jaime Bigwood Executive Director

021 284 8223 | exec@fcanz.org.nz

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Hands-on fencing in the South

It’s been a while since our last South Island Best Practice Days – they just missed the cut-off for June’s WIRED – but with another one coming up soon in Ashburton, it’s a good time to look back at Cheviot and Fairlie.

CHEVIOT | 13 May 2025

Cheviot kicked off on a crisp May morning, a reminder that winter was on its way. The cool weather didn’t stop members, nonmembers, and a few curious locals from turning up. Scott Heasley and his crew got things rolling with a demonstration on installing inter-lock post and rail fencing for a standout entranceway. They shared practical tips on neat joins, keeping posts straight, and solid footing – small details that make a big difference in the finished fence.

Next up was traditional rural fencing. Fencing competition veteran Shane Bouskill showed everyone the ropes on angle stays, footing posts, and wire tensioning. His clear explanations and willingness to answer questions meant even experienced contractors picked up some new tricks.

After a well-earned lunch, our Gold Industry Partners each had 10 minutes to share updates, show off new products, and offer ideas for using their tools and materials in different fencing projects. The afternoon saw everyone finishing the post & rail entranceway and a 7-wire fence line. And true to rural NZ life, a few gum trees decided to fall during the day, keeping everyone on their toes and reinforcing safety on site.

Fairlie BPD

Cheviot attendees

Shane Bouskill, Noksee and Nick Terry

FAIRLIE | 15 May 2025

Fairlie might just take the prize for the most scenic location yet. Clear skies gave views of the snow-dusted mountains all around. Local contractor and event organiser George Williams led the first session, showing how to install roadside boundary post & rail fencing, including routing the rail edges for a clean, professional finish. Debate popped up again over whether to cut joining rails at a 45-degree angle – and yet again the vote was split right down the middle.

Demonstrators Nick Terry, Shane Bouskill, and Noksee then took everyone through the essentials of traditional post & wire fencing, including cutting a precise mortice, setting stays that won’t move, and tensioning wire properly. After lunch, the group tested different footing types and tackled the challenges of fencing on slopes and in hollows – a chance to see both the theory and the practical results in action.

Both days were a great opportunity to connect with other contractors, meet potential new members, and share knowledge. It was especially encouraging to see students from Geraldine High School’s Primary Industries Academy taking part and further developing their skills.

A big thanks to Farmlands for lunch on both days, and to FCANZ Partners – Waratah, Strainrite, Beattie Insulators, Point Lumber, Summit Steel & Wire, and Milwaukee – for being on site, sharing tips, and engaging with attendees. And of course, a huge thank you to all the fencing contractors who volunteer their time to help organise and run the Best Practice Days. Your work is really appreciated by the Board, the Ops team, and everyone who attends.

See you in Ashburton on Tuesday 16 September for the next Best Practice Day!

FCANZ Executive Director Jaime Bigwood

Nick and Noksee welcoming everyone – in another picture postcard setting

Nick and George testing the strength of different stays

Shane Bouskill enthrals attendees with his knowledge of stays

Galen Monks making short work of the leftover coleslaw

Fencing Hub a great success

In previous years, FCANZ’s presence at regional field days has seen us positioned alongside fencing competitions, where the skill of the trade is on show.

However, to support FCANZ’s strategic goals of raising fencing as a recognised trade and promoting it as a career, the Board decided to try a different approach this financial year.

In February, we trialled a “Fencing Hub” at the Northland Field Days, inviting our industry partners to join us on-site. The hub acted as a one-stop fencing shop, with Bunnings, Strainrite, Summit, Beattie Insulators, NorthTec, Delfast, and Mt Pokaka all exhibiting. While overall attendee numbers were lower than hoped, the concept proved valuable for both visitors and industry partners, providing a more engaging and accessible way to showcase the industry.

Building on this success, the concept was expanded into “Fencing Central” at the National Fieldays, where it was particularly

well-received. The positive feedback confirmed that this is a model worth repeating. Industry Partners PermaPine, Beattie Insulators, Stockade, Summit, and NorthTec all had a successful week on-site, with one partner saying, “We absolutely loved it.” The hub provided an excellent platform for partners to showcase their products, connect with attendees, and engage with both existing and potential customers, demonstrating the value of having a central, interactive space dedicated to the fencing industry.

In addition to its immediate success, the hub supports multiple strategic goals, including raising the profile of the fencing industry, promoting the Association and our partners, and connecting with potential members and customers for our members.

with nearly all of our Gold partners on-site. We encourage everyone to come along and see it in action.

Written by Jaime Bigwood

FCANZ HQ at Fencing Central

The next Hub will be at Waimumu in February,

Stockade product manager, Jordan Tate, kept being visited by Stockade reps from their other site. Seems Fencing Central was the place to be

A much appreciated burst of sunshine shows Fencing Hub in all its glory

Aaron Coffey and Carl Sanford, Summit

• Telescopic or Xtenda MAX 180 rotational

• Xtenda HORT Under Canopy model

• Telescopic Swinga rotational

• Telescopic or Xtenda MAX SS sidemount

• Telescopic or XTENDA MAX RM rearmount

• NETMASTER Netting Dispenser - Single/Double sided

• Planetary drive Auger and Rock Spike kits

• “The Wind-Up” whole fence winder

National Fencing Field Day delivers clear skies and cracking connections

What a cracker of a day we had – you couldn’t have asked for better weather. Sunshine, clear skies, and just a bit crispy underfoot, first thing. The weather’s the one thing we can’t control, but this year it was on our side.

The day got underway at 9am with the Secondary Schools Fencing Challenge right in the middle of the event area. We had around 50 students from schools all over New Zealand in attendance – some were there to compete, others to soak up as much knowledge as they could from the experts. Owen Petersen and Shane Bouskill were on hand, sharing their competition expertise, along with Level 3 Tutor Greg Burton, who generously passed on his knowledge and experience. The input from these industry greats gave the students a day they’ll remember for a long time. Teachers and parents also had the chance to learn about the FCANZ Career Pathway and NorthTec National Certificates – clear next steps for students who want to build a career in fencing and the wider industry.

Industry partners were spread throughout the site, running demonstrations and displays across the day. This gave members plenty of opportunities to see new kit in action, chat directly with suppliers and network with industry supporters. These National Fencing Field Days and Best Practice Days really are vital – they create space for members, non-members, and partners to connect, share information, and showcase innovation.

The Banger Challenge was definitely a highlight, with Revolution, Fencepro, and Kinghitter going head-to-head. It’s not often you get to see three post drivers in action side by side. Huge thanks to Piako for supplying a tractor, and to Richard and Aaron for providing another from the farm.

Jaime Bigwood and Jeanette Miller registering attendees and signing up new members

“ Overall, it was a fantastic day with a great turnout, positive energy, and valuable connections made

When the machines fired up, they grabbed everyone’s attention, and it was a real drawcard on the day. Having the chance to compare machinery in action and chat directly with the people behind them is invaluable for members considering their options.

Another crowd favourite was the Milwaukee Toolbox Competition, back again this year. Congratulations to David Swansson, winner of the Members’ section, and to Fergus Tarrant, who won the Non-Members’ section – and has since signed up as a General Member. Welcome to the Association, Fergus! It was great to see a handful of other new members joining on the day, as well as a few past members returning – a positive sign for the future of the industry.

Shane Bouskill in demonstration mode

Conference25

Farmlands and Waratah both put on fun and engaging challenges at their stands, testing members’ knowledge and skills –with plenty of puzzled looks and laughs along the way. Add in our usual site games, like stride measurement and hammer throw, and there was no shortage of entertainment. Let’s be honest: hammers get thrown on the fenceline when things aren’t going to plan, but in competition mode the technique looks a little different!

Overall, it was a fantastic day with a great turnout, positive energy, and valuable connections made. Events like these always give us something to learn and improve on, but the feedback so far has been really encouraging. The students, in particular, asked some great questions –one of the best being: “How much weight can a fence hold if a cow falls on it?” That one had the fencers scratching their heads for a moment!

A huge thank you to Richard Lamb, Farm Manager, for hosting us on the property, and to his 2IC, Aaron, who was a massive help with preparation and set-up in the lead-up to the event. Thanks also to Debbie Robertson (Rural Safe) and Neil Robertson (Fensin) for lending their time and energy with site set-up – much appreciated. Thanks again to everyone who contributed and took part. These days wouldn’t happen without the support of our hosts, partners, and members. If there’s anything you’d like to see more (or less) of at future events, please share your feedback – it all helps us to make the next one even better.

Written by Donna Upton

Jack Campbell, Tauranga Boys College

PIA student Cullen Bolt

A day of art, laughter, and connection

What do you get when you mix great company, delicious food, and stunning art?

Another unforgettable day out with the fabulous ‘Ladies Who Lunch’ crew!

Expertly curated by the ever-wonderful Jeanette and hosted by Janine, this year’s day trip was a vibrant tapestry of laughter, connection, and discovery. As we headed into the first day of the conference, we felt richer for the energy and connections we had already made – thanks to a lineup of experiences that were as unique as they were memorable.

Not just for shoppers!

While not all of us would call ourselves avid shoppers, the journey proved delightful in every way. From quirky boutiques to artisan studios, each stop offered something new to admire, taste, or take home. The Huka Falls were in full flow, and for once, we could enjoy the spectacle without worrying about our children leaping over the sides!

A feast of art and creativity

We were treated to a visual banquet of creativity:

• Mosaics and pottery at the charming L'Arté Café and Gallery

• Raw clay artistry at the studio of the incredibly talented Isabell Meyer, “Dahlia in Clay”

• Glass blowing demonstrations that left us in awe of the precision and beauty of molten art

The visit to the Bee Shop buzzed with busy shopping, where most of us couldn’t resist making a purchase or two. After a delicious lunch at Café Lava, we enjoyed the Glassblowing Studio, Sculpture Garden, and Art Gallery. The Lava Glass gallery, with pieces priced at up to $55,000, was more of a feast for the eyes than the wallet. We figured our fencers wouldn’t appreciate such extravagant souvenirs… though they might have been making their own significant purchases back at the National Fencing Field Day!

Spirits and stories

Our final stop was a true gem: the Five Mile Gin and Vodka Distillery. We were honoured to be their very first visitors! The entrepreneurial story behind their award-winning spirits was inspiring, and the tastings were divine. It was the perfect way to toast the end of a spectacular day.

Celebrating connections

We wrapped up with a few well-deserved prizes:

• Most Unique Purchase: Lisa Brown

• Best Story Shared with New Friends: Jessica Kane

Congratulations to our winners – and to everyone who made the day so special. We’re already looking forward to the next Ladies’ Day Out in Timaru, 2026. So don’t be shy – come join the fun, the friendship, and the fabulousness!

Written By Janine Swansson

L-R: Lisa Brown, Abbe Hoare, Jess Claffey, Jessica Kane, Anna Heasley, Carol Noakes, Janine Swansson, Emma Barakat, Sue Easther, Jodi Feather, and Scott Forsythe (Five Mile Gin & Vodka Distillery)

Conference25 Conference25 wrap-up

Conference25 in Taupō (August 6th – 8th) was another awesome reminder of why FCANZ conferences are worth showing up for, if you haven’t yet.

With a theme of “It’s not just WHAT you know, but WHO you know”, the event provided delegates with ample networking opportunities, a fantastic speaker lineup, superb food and some great entertainment.

The official 3-day programme could not have started better, thanks to the stunning, if somewhat chilly, Waikato weather for the National Fencing Field Day on the Wednesday. Sadly, it deteriorated over the week, but that made for a very cosy final dinner on the Friday evening. Here’s an overview of what delegates experienced at this year’s not-to-be-missed event.

Conference25

WEDNESDAY

The fifth annual FCANZ National Fencing Field Day was literally held in a paddock just out of Wairakei. Thankfully, with people still traumatised by the weather in Stratford in 2023, Taupō put on a beautiful, if chilly, day for the event.

With around 200 attendees, there was plenty to see and do with various competitions scattered around the exhibits, alongside the annual FCANZ Games of hammer throw, guess the strainer weight, distance pacing, and guess the staples. Secondary students from the local area joined Primary Industries Academy students from Geraldine High School for a fencing competition training session with fencing comp legends Owen Petersen and Shane Bouskill, assisted by Phil Cornelius and about half a dozen other fencers keen to teach a few tricks. The afternoon finished with a “Clash of the Bangers” competition, which provided great watching and a bit of hard work for the competitors!

“With around 200 attendees, there was plenty to see and do with various competitions scattered around the exhibits, alongside the annual FCANZ Games of hammer throw, guess the strainer weight, distance pacing, and guess the staples

At the same time, nine lucky ladies attended the annual Ladies Who Lunch event – exploring iconic Taupō spots and sampling some pretty delicious fare, finishing with a wee gin tasting session. Keep an eye out for Conference26 info, as the next Ladies Who Lunch event is likely to sell out fast!

Wednesday evening saw us heading to Finn’s on their burger & beer evening for our famous Mix & Mingle dinner. The space was buzzing with old friends catching up and new acquaintances being made during a thoroughly enjoyable evening.

L-R: Nick Terry, Phil Cornelius, Donna Upton, Carol Noakes, Jaime Bigwood, Jeanette Miller and John Noakes

Abbe Hoare with Janine Swansson

Conference25

THURSDAY

Thursday was a full day – the longest in the Conference programme. FCANZ Executive Director Jaime Bigwood was MC for the day and delivered the Association update, providing attendees with an overview of what had been worked on since the last Conference. This was closely followed by the Association’s Annual General Meeting, which saw an increase in the maximum number of Board Officers from seven to nine, the retirement of Nick Terry and the addition of Scott Heasley, Burne Maxted and Ruben Connelly.

The theme of ‘It’s not just WHAT you know, but WHO you know’ meant a focus on connecting people and sharing information. The first session of the day had former American Fence Association President, and long-time business consultant, Tony Thornton dial in from Texas to talk through his ‘7 Strategies’ for fence contractor business success. The session with WorkSafe was next up, with some fascinating insights, and it was great for attendees to be able to ask questions about how the inspection process works, particularly with their current focus on reducing harm in the Agricultural sector.

Unfortunately, ‘Bad News Brad’ wasn’t available this year to give us the economic update. However, we were lucky enough to have his boss, Gareth

Mike Billinghurst with Craig Wiggins

Gareth Kiernan, Infometrics

Hugh Morrison and Matt Bailey (Strainrite)

Andrew Thoms (PGG Wrightsons) with Noksee

Conference25

Kiernan, provide the annual sector insights thanks to Infometrics. Maybe we’ll wait until there is better news before we have them back again!

After a VERY generous lunch, we came back to an update from Wiggy on the work he is doing in the rural mental health space – when he once again reminded delegates just how passionate he is about saving lives. This was followed by a very quick pivot, to have Wiggy run our ‘speed networking session’: lining up all the delegates in two rows facing each other. The hum of people getting to know each other in only 5 minutes was delightful, and we’re pretty sure some new connections were made (before heading off for beverages together at the end of the day).

Throughout the day, we were delighted to give away $2,500 worth of Strainrite gear across five lucky attendees, and one very lucky contractor won a massive $7,126 wire and tools prize thanks to Farmlands.

Awards Dinner

Our fourth annual industry awards gala dinner was incredibly well attended, and some of the outfits were superb! Once again, the Constable Kitchen catering team outdid themselves with plenty of delicious food. Congratulations to all nominees and finalists – you can read all about them in later pages.

Debbie White with Angelena Davies

Phil Cornelius and Nick Terry

Industry award prizes

Conference25

“ The organising team were then blown away when an impromptu auction raised more than $8000 for the Lean on a Gate programme delivered by the Whatever with Wiggy Charitable Trust

FRIDAY Activities Day

We tried something different this year with a “mix & match” approach to the Friday activities. Delegates were able to choose which activities they did from mini golf, tenpin bowling, a games arcade, a ninja course and a scavenger hunt. At the same time, there were two tours of the PermaPine site offered, and feedback on the visit was excellent, with

one delegate saying it was the highlight of his Conference. Most delegates chose to avoid the rain and instead build on the connections they had made over the previous two days. A social bunch all met up for lunch at Mavericks before heading on their way to the next adventure.

The ‘Last Hurrah’ Dinner

The final dinner of Conference was also held at the Lake Taupō Yacht Club and once again the food was plentiful and delicious. It was a brilliant evening, full of impromptu action, including a member feedback session where the group were able to ask all their burning questions. The organising team were then blown away when an impromptu auction raised more than $8000 for the Lean on a Gate programme delivered by the Whatever with Wiggy Charitable Trust. Rookie auction master Janine Swansson did a great job, and there was much hilarity at the bidding rivalry and some of the prizes (which shall not be discussed here!). Thank you to all those who donated items for auction and those who placed bids.

Custom Fencing’s Nick Terry with employee Galen Monks

Wayne Hurunui, Mike Billinghurst and Joseph Lord

Friday activities (PermaPine Tour)

NETWORKING GALORE

We’re told time and again that the most valuable (and enjoyable) part of every conference for members and industry partners alike is the networking opportunities. Catching up with old friends and making new connections is a key component of every FCANZ event, and therefore, we make sure to factor in as much of this as possible at Conference.

Our pre-conference unofficial dinner on Tuesday night was held this year at firm favourite Lone Star, and saw more than

Conference25

40 people attending (over a third of our conference attendees!). Wednesday evening’s informal ‘Mix & Mingle’ dinner was another great chance for everyone to catch up over delicious food, regardless of where they were staying.

Multiple networking/socialising opportunities were available on Thursday, particularly during the extra-long breaks, thanks to being well ahead of schedule for much of the day. The free time on Friday was also well used by many delegates to connect and interact. Board and Ops team members alike

were delighted to see new friendships developing, and all in all, it seemed that new Conference attendees were like old friends by the end of the week.

FINAL WORD

A huge thanks to Association partners and sponsors who supported the Conference and exhibited at the NFFD, and to the members who attended and made the Conference the success it was. We look forward to hosting you again next year.

Written by Jaime Bigwood

Lights, action, camera

The FCANZ conference photo competition is as much a part of the event as strainers and dad jokes.

This hotly contested competition requires attendees to submit their best photos from each day of the competition to the FCANZ Facebook page.

While the judges found it tricky to choose, we think the below images sum up the fun, fencing and festivities of the FCANZ Conference perfectly!

Wednesday

WINNER: Janine Swansson

Thursday

Friday

WINNER: Jodi Feather

WINNER: Anna Terry

Note: Warren Blue also received a prize for volunteering for the shot!

INDUSTRY AWARDS 2025 Celebrating Industry-wide Excellence

The Fencing Contractors Association of New Zealand (FCANZ) celebrated the best of the best at the 2025 Fencing Industry Awards, recognising the dedication, skill, and contribution of individuals across the fencing sector.

Now in their third year, the awards have become a flagship event in the FCANZ calendar, providing the opportunity to honour both rising talent and industry stalwarts.

The Level 3 Trainee of the Year award recognised outstanding achievement among 2024 graduates of the NZQA Level 3 National Certificate in Fencing. Finalists included Corbyn Gibbs, who showed determination by attending all training sessions and sharing his knowledge despite recovering from shoulder surgery; Hamish Stanger, a young fencer whose persistence saw him succeed academically while also competing in fencing competitions; and Tom Rathgen, who assisted others on block days, shared his expertise, and completed all course requirements with merit. The award went to Tom Rathgen with the judges noting his consistent commitment to excellence and his willingness to help others succeed.

Level 4 Excellence

The Level 4 Excellence Award honoured graduates of the NZQA Level 4 National Certificate in Fencing who demonstrated consistent professionalism and adaptability. Course tutor and judge Dave Horner said that this year’s graduates were “exceptional as a group,” with consistently high participation making it difficult

to single out one winner. This year’s finalists were Andrew Osgood, noted for his professional approach; Dan French, who achieved the highest results in the class; and Luke Jacobsen, who made a strong finish after joining the course later than most. The winner, Dan French, was recognised for his exceptional results and leadership throughout the programme.

Emerging Talent – Youth

The Emerging Talent – Youth Award highlighted the commitment and growth of under-25-year-olds working in the industry. The finalists were Charlie Simpson, who completed both Level 3 and 4 in the same year despite suffering a serious head injury; Galen Monks, a highly skilled and trusted young fencer; Oscar Weston, an enthusiastic and passionate newcomer; and Sean Bridgeman, who, while early in his career, is already demonstrating great promise. The award went to Galen Monks, with judges noting his professionalism, skill, and reliability as key factors in the decision.

Industry Contribution

The Industry Contribution Award recognises individuals who have gone above and beyond to support the growth and development of the fencing sector. This year’s finalists were Debbie

Robertson, Debbie White, and Mike Billinghurst. Debbie Robertson was nominated for the significant time, effort, and energy she puts into helping others improve their skills and knowledge. Debbie White was acknowledged for her dedication and ongoing involvement in the fencing industry, as well as her commitment to supporting and contributing to the NZ fencing sector. The award was presented to Mike Billinghurst, recognising his more than 30 years in the industry, including service as FCANZ President, contributions to NZFC competitions, mentoring others, and promoting best practice across the country.

Women in Fencing – Excellence

The Women of Influence Award acknowledged women making a significant impact in the fencing industry. Finalists were Donna Upton, a driving force in fencing education and an FCANZ Board member since 2020, and Kathy Newdick, who has contributed more than 30 years to the industry through her roles in the early days with FCANZ, and ongoing NZFC governance, administration, and event support. Donna Upton took out the award for her leadership in developing and delivering the Level 3 and Level 4 fencing qualifications, and her governance work.

FCANZ Legacy Award

The evening concluded with the Legacy Award for Lifetime Achievement, one of the highest honours FCANZ can bestow. This year, it went to Wayne Newdick, whose engineering expertise, competition leadership, and role as a co-founder of FCANZ have left an indelible mark on the industry. Wayne’s innovations in fencing tools and his ability to share knowledge have influenced generations of contractors.

“

These awards recognise more than just skill – they celebrate dedication, leadership, and the willingness to give back. Every finalist and winner is making the industry stronger, and it’s a privilege to acknowledge their work

The prizes for the 2025 Awards were proudly supplied by Farmlands, PGG Wrightson, Bunnings, Stockade and Delfast.

Written by Jaime Bigwood

1. Tom Rathgen, winner of the Level 3 Trainee of the Year Award was unable to attend. Tom received a batten stapler thanks to Delfast as part of his prize.

2. Justin Tilly from NorthTec – Tai Tokerau Wānanga with Dan French, winner of the Certificate in Fencing Level 4 Excellence Award. Dan received a batten stapler thanks to Delfast as part of his prize.

3. Joseph Lord from Stockade NZ with Galen Monks, winner of the Emerging Talent (Youth) Award. Galen also received a batten stapler thanks to Stockade NZ.

4. David Nutsford from PGG Wrightson Ltd with Mike Billinghurst, winner of the Industry Contribution Award. As part of his award, Mike received $1000 of vouchers thanks to PGG Wrightson Ltd.

5. Carey McEwan from Bunnings Trade New Zealand with Donna Upton, winner of the Women of Influence Award. As part of her award, Donna received $1000 of vouchers thanks to Bunnings Trade New Zealand.

6. Naomi Abraham from Farmlands with Wayne Newdick, the recipient of our 2025 Legacy Award for Lifetime Achievement. Wayne received a lifetime FCANZ membership and $1000 of vouchers thanks to Farmlands Co-operative.

FCANZ President Phil Cornelius

Meet the Board

The 2025 FCANZ Annual General Meeting saw changes to the elected officers on the Executive Committee (Board), and an increase in the maximum number of Board Officers from 7 to 9.

Craig Sinclair and Nick Terry stepped down, and we welcomed Scott Heasley, Burne Maxted and Ruben Connelly. We’d like to once again thank Nick Terry and Craig Sinclair for their contribution to the Board and wider FCANZ activities. They will be greatly missed, but we have no doubt we will see them around.

Explore the perspectives and vision of both our newly appointed and reappointed Board members, below.

We’d like to once again thank Nick Terry and Craig Sinclair for their contribution to the Board and wider FCANZ activities. They will be greatly missed, but we have no doubt we will see them around.

PHIL CORNELIUS PRESIDENT CPC Fencing Whangārei

What is your involvement in the fencing industry?

I am the Director of CPC Fencing Limited and manage – alongside my wife – crews ranging from 10 to 20 staff, depending on work programmes, although we have been trying to restructure this to be less. I have been fencing for 30 years and completed alongside many others, the original Level 3 and 4 fencing qualifications. Before I started fencing I was in the USA working on and managing a couple of ranches, breaking in cutting horses and worked as a farrier.

Why did you volunteer to be on the FCANZ Board?

I joined the Executive Committee 7 years ago, to give back to an industry that has been good to me, and to see the endorsement of Certified and Accredited be executed and to support our

Association Partners in their endeavours alongside the members. Being on the Association’s Executive Board has created new friendships and lifelong connections with people that live similarly to myself.

What skills do you bring to the Association?

I like to think I represent the Association and industry in a positive way and put my best foot forward. I stick to my decisions and feel I have a clear direction in supporting the strategic goals of the industry body.

What do you do for fun?

When I am not working and organising crews or doing the work for the Association, I like spending time at home with the family, riding our motorbikes, helping my wife with her horses (as I no longer compete), hunting, and working towards getting away in our offroad caravan more.

JANINE SWANSSON VICEPRESIDENT

Bang It Fencing

Pahiatua

What is your involvement in the fencing industry?

Along with my husband David, we run Bang It Fencing. I have enjoyed taking part in opportunities with FCANZ and NZFC since starting our fencing contracting business and love the industry and networking opportunities. I take every opportunity to catch up with fencers and take an interest in where they are at and where they are heading, considering what will help to benefit them most. It was a real privilege to host a successful FCANZ Best Practice Day

on our property with 88 in attendance ( in 2024 ). I have been involved with the Rural Games, Central Districts Field Days and several High School events. I was heavily involved in the response & recovery of Cyclone Gabrielle and a highlight was attending the Wairoa Expo, Great Gate Giveaway, fencing working bee and linking farmers with fencers.

Why did you volunteer to be on the FCANZ Board?

I thoroughly enjoy contributing to the Association for the benefit of the fencers and partners with special interests on Board productivity, efficiency, HR, and importantly Board culture for a positive progressive future. I am extremely passionate about people, business growth and the future of the fencing industry, creating opportunities for all those involved.

What skills do you bring to the Association?

With 30+ years of experience in the Primary Industries, I bring a robust blend of strategic vision, operational expertise, and a true passion for people, business, and innovation. My diverse background spans farm ownership, banking, sales, and consulting, equipping me with a unique perspective and a deep understanding of the industry’s multifaceted nature. Known for leading with empathy and fostering growth through constructive and progressive methods, I am dedicated to driving positive productivity and achieving sustainable results.

What do you do for fun?

I enjoy spending time with our kids and grandkids, getting outdoors on the farm, enjoying local walks, swimming and kayaking! We enjoy holidays to Castlepoint and more recently Motuopa, just south of Taupō.

DONNA UPTON TREASURER

CPC Fencing Whangārei

What is your involvement in the fencing industry?

I am married to a Fencing Contractor and run a fencing business with staff ranging from (depending on the scale of jobs) 10 to 20 staff units. We have a presence in the Forestry industry – our business was the first to be recognised in Forestry excellence from an industry outside of forestry. I manage the health, safety, and operational side of the business.

Why did you volunteer to be on the FCANZ Board?

My background is in Rural Banking for the past 20 years, where I worked for Rabobank for 16 of those. I resigned from that career during COVID times to manage our business, and I was also helping FCANZ navigate the COVID mechanism as it hit. In the banking industry, I would visit clients, and their disregard for the fencing profession got me thinking we could do things better. That’s when I joined the Board to help with the process of recognising Fencing as a profession. I am the training liaison for FCANZ and the National Training Coordinator for NorthTec. I enjoy continuing to support the training and upskilling of our members and their staff, and I want to see the Certified and Accredited endorsements fully embedded. I want to help our members be recognised for the effort they continually put into themselves and their businesses.

What skills do you bring to the Association?

I am efficient and have a can-do attitude, which I believe is the best attribute for people to have. I have a passion to see the industry be recognised as a valued trade. I believe I have good business sense and strive for business and fiscal excellence. I am an approachable and honest people person. Growing up and working in a predominantly male sector, I have learnt how to communicate with a wide range of people.

What do you do for fun?

For fun, I love spending time with all the blue people in my life (husband and three boys aged 9 to 18). We all get out on the motorbikes and often go hunting together in my favourite place up the Ohuka. I have always ridden horses and have several, competing in A&Ps and hunting in the winter in Northland and further afield. I play squash when I need to hit something really hard.

DEBBIE WHITE

White Fencing Clevedon

What is your involvement in the fencing industry?

I have extensive experience within the fencing industry, having been an FCANZ Board member on two occasions, the first being when FCANZ was relatively newly formed. This is the second occasion is over the past 5 years. I am active in the wider fencing industry, including New Zealand Fencing Competitions.

Why did you volunteer to be on the FCANZ Board?

I am on the Board to continue the work I’ve started/undertaken and ensure that the polices and procedures that are being developed are adhered to, with a collective Board approach towards the desired objectives.

What skills do you bring to the Association?

My skills include conceptualisation and strategic thinking, with the ability to see the wider picture and how strategies and different undertakings fit together. I always consider wider implications, pros and cons, and incorporate other viewpoints into the end result. I can draw up processes and document them into workable formats. Other strengths include event organising, having organised industry-specific events over the years, and marketing. Thinking outside the box and always on the lookout for new avenues comes easily.

BEN FISHER Fisher Fencing Gisborne

What is your involvement in the fencing industry?

Growing up, fencing was part of farming and something you just learnt and knew how to do, and as time went on the skills and scope grew.

In the shearing off seasons it was back out for a bit of casual fencing, until 2008, when fencing became the main focus. From there it has just grown; knowledge, skills, tools, gear, and more gear. Completing Level 3 and 4 in fencing which took our operation up another level.

Why did you volunteer to be on the FCANZ Board?

After the last few years having more dealings with FCANZ, through getting advice and support on a range of issues, from employment, training, contracts and the support to our clients and community after Cyclone Gabby. This has really opened my eyes to how important it is to have the Association there. To be a part of it further will be great, and to add what I can and grow it further.

What skills do you bring to the Association?

Born and bred in the rural game, I’ve seen a lot of the country and understand the diversity throughout. 16 years contracting. I’ll give anything a go and keep my mind open, and be willing to change and adapt. I am keen to see the training in the industry grow, I want to see young fullas look at it as a career not just a job.

What do you do for fun?

The best part of life is with the family. Hunting, camping, fishing, out on the farm for adventures. If the kids are loving it, I’m sold. Sneaking in the pub on the way home is not too bad either.

BURNE MAXTED

Maxted Fencing Feilding

What is your involvement in the fencing industry?

Been a full-time fencer since 2016, where I worked for Alan Rennie until 2018 and Craig Shortall till the end of 2020. I have been self-employed ever since. I’ve been to quite a few best practice days over the years, and have done the Level 3 course. I’ve also been a regular competitor in NZFC competitions over the last 4+ years, which, all in all, has grown me into the fencer I am today.

Why did you volunteer to be on the FCANZ Board?

I have a strong passion for this industry and would like to help carry on all the hard work in promoting best practice, quality workmanship, and help the industry grow.

What skills do you bring to the Association?

I seem to know a lot of people within the industry, whether it be a local material representative, through to contractors spread across our country. I get on very well with the majority of the people I meet and deal with through my fencing career, and I believe that would help in promoting what FCANZ has worked hard to promote and maintain.

What do you do for fun?

My weekends are usually spent with my two young boys working on DIY projects or hitting the farm on the motorbikes.

RUBEN CONNELLY

Precise Fencing

What is your involvement in the fencing industry?

I run a fencing business in Central Otago, focused on rural and commercial projects. I’m hands-on with quoting, planning, building, and leading a team, while also training up young fencers coming into the trade.

Why did you volunteer to be on the FCANZ Board?

I want to help grow the professionalism of our industry and support FCANZ in promoting fencing as a skilled trade. I’m passionate about lifting standards and giving back to the industry that’s supported me.

What skills do you bring to the Association?

I bring practical experience, leadership, and a strong understanding of what contractors face day-to-day. I’m good at mentoring, problem-solving, and bringing energy and structure to the work I take on.

What do you do for fun?

I enjoy keeping fit through multisport, spending time outdoors with my wife and our four young kids.

SCOTT HEASLEY Heasley Fencing

Canterbury

What is your involvement in the fencing industry?

I have run a fencing earthworks business for over 30 years through all the highs and lows in the economy. We’ve done large and small fencing jobs all over the South Island, including tenurereview work, high country station fencing, earthquake red zone fencing in Christchurch, large deer farms in Te Anau, and dairy farms on the West Coast for Landcorp. Plenty of vineyard work and, more recently, Security fencing. Plenty for local councils’ contracts. Staff numbers have varied over the years, up to 12.

Why did you volunteer to be on the FCANZ Board?

I have a lot to offer the industry, especially mentoring young people starting out. I have enjoyed being involved with the best practice days, training staff for the Level 3Certificate in Fencing, and attending FCANZ conferences. I really like the way FCANZ is promoting Industry standards and upskilling the people in it. I have some good ideas for the good practice days and help promote some aspects of South Island Fencing.

What skills do you bring to the Association?

I have 30 years of fencing experience, and I am keen to share. I get on well with people, and I’m a bit of a straight shooter. I’m happy to say what I think. I enjoy working in a team. I think it’s good to give back to FCANZ because I have got a lot from it.

What do you do for fun?

Your 2025/26

Board

I love my hunting and fishing. I am passionate about the outdoors. Very keen pig hunter. I love the alpine environment, in particular, Tahr hunting. I love a bit of adventure travel and tramping with my wife Anna. I enjoy hunting and fishing with my boys, Liam and Campbell, watching my boys play rugby, and supporting the Crusaders and the All Blacks.

Wiggy’s World

Sometimes in life, your tribe is your best medicine!

After an amazing few days in Taupō attending the FCANZ Conference as your patron, the point was not lost on me that the FCANZ people are a great tribe to belong to.

When we talk about “your tribe”, they can be whoever you decide are your people; the ones who support you, watch you grow, and celebrate your success. They can be family, your sports mates, colleagues or workmates, or your chosen friends. There can be more than one tribe in different areas of your life, but basically, they are the ones you respect, the ones you trust with your thoughts, feelings, and emotions. They are also the ones you go to war with, and in return, they see the same in you.

Generosity in spades

My heartfelt gratitude to Strainrite for their donation of $1,500 from the sale of stock sticks at the Fieldays. The purchase of the leftover dozen by Shaun Davies of Davies Fencing at the FCANZ Conference was also welcomed, as we are a charity, and every dollar helps!

Lean on a Gate update

As the Conference progressed (well managed by the two Js at the wheel), I got time to explain what we had been up to with the ‘Lean on a Gate’ campaign. We have developed and signed off in Parliament, a Memorandum of Understanding with Mates in Construction, to be able to offer real mental health training to the rural sector. We will offer this to fencers through to fertiliser reps, vets to bank staff, agronomists to auctioneers, and the many other roles in between which make up our primary industries.

This project is something I, and others in the charity, have been working on for the last two years, as we have really seen the need. We also want more collaboration between the services available to rural New Zealand and hope to champion them. It has not been lost on me that the many thousands of dollars spent on celebrity speakers over the last few years have opened the door for people to seek help, or even offer help, but where to go is the issue.

Grassroots training to strengthen communities, with the backup of the many services Mates in Construction and others have, is where we need to spend the valuable dollars now. This was well supported by those attending the Taupō event, and to be honest, it meant the world to me. It became apparent to me, standing in front of the FCANZ members, that there was an emotive response from many in the room. It created an outpouring of gratitude and emotion from me. Or was there someone chopping onions in the kitchen next door?

The truth is, FCANZ supported me with some of the first

donations to the charity, and has done so every year. I realised that my tribe – the FCANZ tribe – has enabled, supported and watched our kaupapa grow to where it is now a well-recognised support network, facilitating help, and adding strength to rural NZ. This is our journey, and I thank you! What it means to me was obvious – as I fought back the tears of relief – that we now have this partnership in the making with Mates.

Congratulations

I’d like to congratulate the award winners and nominees for the respective FCANZ industry awards. I always look forward to judging the Emerging Talent award, and feel privileged for the chance to MC the evening. We have some great people in the industry, and to have the sponsor’s reward them, and their peers to applaud them, is a worthy cause.

On the last day of Conference, I checked out, not before having a nice breakfast with Phil Cornelius and Donna Upton, the President and his Advisor. Their commitment to the industry is huge. It takes its toll and should be rewarded,

even if only with the odd “thanks for what you do,” or the offer of a beer or coffee would go a long way in rewarding them for their efforts. They are peopleorientated and driven to see the industry succeed – an asset that would not easily be replaced. From a Patrons point of view, I think we are well served, and they have – at their own costs – represented us well. Let’s help them where possible to continue their great work!

Flying out of Taupō, I sat next to Joe Schmidt, the legendary rugby coach. I asked him what makes a good coach. His answer, “They won’t care about what you know, until they know you care.” This is what makes us humans: compassion and empathy, which equals support.

Arriving home and holding the couch down, I got a video call from Donna to tell me the good buggers at Conference had raised $8,000+ for the charity, to support us further. Again, those mysterious onions got in my eyes…

You’re a bloody good tribe – you’re my tribe, and I’m so very grateful!

Hugh Morrison from Strainrite announcing the $1500 raised for Lean on a Gate through stock stick sales

MEDIUM

POLYETHELENE

Digital marketing that works

As a tradie in New Zealand, chances are most of your business comes from word of mouth. A mate recommends you, a neighbour remembers your sign at the gate, or someone calls because they saw you out on the job. It’s simple and it works - but what if you could take that word of mouth and give it unlimited reach?

That’s where digital marketing comes in, and I’m not talking about expensive, fancy campaigns. I’m talking about simple strategic marketing that works for real businesses like yours, without draining your time or budget.

First things first: why consistent branding matters

Branding might sound corporate, but it’s just how people’s brains work to recognise you. If your logo, colours, and style match across your signs, shirts, Facebook, and website, you start to stick in people’s minds.

Think of branding like a good fence line: when everything’s straight, strong, and tidy, people trust it. When it’s all over the place, they don’t.

Even if you’re a new business, invest in a clear logo and simple design that you can use everywhere. If you look professional, people assume your work is too. Think about colours and the font you choose, as they all convey ideas about your business.

I’ve worked with dozens of rural and trade-based businesses, and I’ve seen one thing time and time again: when you look professional, and you show up consistently online and offline, you build trust – it’s trust that gets you the job!

There is a reason that big businesses spend millions on branding.

Why an online presence matters

You might think, “I’ve got enough work, I don’t need marketing.” That might be true now, but what about next season? Or when you want to grow?

Your online presence means people can find you 24/7. It builds trust before they even meet you. Even in rural New

Zealand, people Google before they call. Think of your Google Business listing, website, and Facebook page as a digital handshake. If they look good, people feel confident hiring you.

Your Google Business profile

If you’re not on Google Business, you’re missing a huge opportunity. It’s free and helps you show up when people Google “fencers near me.”

How to set it up:

• Add your business name, phone, service area, and photos.

• Include a short description of your services.

• Ask happy customers to leave reviews.

• Upload photos of real work – Google loves fresh content.

EXTRA TIPS

Ask for reviews through Google Business by adding the link to your invoices and your emails.

Break the great ones down into bites to share on Facebook –use your free Canva account to create a “Customer Review” graphic!

Building your website

A website is your digital shop front. It’s where people go to check you out before calling you.

You don’t need a flashy site, just one that works, is SEO and mobile optimised, and

EXTRA TIPS

A website shouldn’t break the bank!

There are so many relatively inexpensive drag-and-drop website platforms available these days such as Wix, that make building a website simple.

Many companies you buy your URL (web address) from also have inexpensive website building platforms.

Link it all together: See if you can add a live feed from Facebook to keep your website current without any work on your part.

A good website should:

• Be mobile-friendly (most people browse on their phones).

• Load fast (3–5 seconds max).

• Be clear: What you do, where you work, how to contact you.

Image: Snap Marketing

“ If you’re not on Google Business, you’re missing a huge opportunity. It’s free and helps you show up when people Google ‘fencers near me’

• Show your real work: photos, testimonials, services.

• Have consistent branding.

• Be easy for customers to navigate. Even a one-page site can work if it’s professional and easy to navigate.

What’s the buzz about social media?

Social media is different from print media because it’s ongoing and shareable. One good post can reach far beyond your town for free. You don’t need a huge following – just consistency. Post your latest job, a before-and-after shot, or a tip about fencing care, and suddenly you’re the name people remember.

Social also gives feedback. On Facebook, you can see who’s clicking, liking, or messaging you. With print, you never really know who’s reading it, making it difficult to monitor success and adapt future marketing efforts.

How to optimise your Facebook business page

If you only do one thing after reading this article, let it be setting up your Facebook business page properly. It’s free, easy, and it’s where most of your potential clients will look first.

Here’s what to check:

• Profile Photo & Cover Image: Use your logo as your profile picture and a strong, clear image of your work or your team for the cover.

• About/Bio Section: Tell people who you are, what you do, and where you work. Example: “Quality rural fencing across Nelson and Tasman. Over 20 years’ experience.”

• Contact Info: Add your phone number, email, website, and hours.

• Post x3 times a week: Share before/ after shots, happy customers (with permission), tips, team photos, or seasonal reminders like “Spring is the perfect time to check your boundary fences.”

EXTRA TIPS

Take lots of great photos at each job and stagger the use of them – they don’t need to be used all at once!

Add branding (your logo) to each one using a free platform like Canva or, if doing it from your phone, download a branding app like Logolicious.

Quick social media tips

Social media doesn’t have to be hard. Here’s what works:

• Post real work: before-and-after fence shots beat stock photos.

• Use your phone: natural light is your best friend.

• Tag your location: helps locals find you.

• Show your team: people trust people.

• Use local hashtags like #nzfencing or #ruralservicesnz.

• Don’t overthink it. Done is better than perfect.

• Think of social like word of mouth –just online. When you share your work, people share it too.

Carissa Marsh

WARRANTY

Find the warranty form with your tool, fill it out, and you’re good to go. If anything goes wrong, we’ve got you covered.

Send your tool to your nearest rural store and they’ll look after the return, or send it direct to us at 293 Heads Road, Wanganui. We’ll aim to have it sorted within a day, so you can get the job done with speed.

Introducing the STIHL KOA 20 Battery Air Compressor

Wherever you go, the STIHL KOA 20 Battery Air Compressor is your ultimate portable inflation companion. Whether you’re at home, on the road, or venturing off the beaten track, this compact yet powerful tool offers quick, effortless inflation and deflation wherever you need it.

Designed for convenience, reliability, and performance, the KOA 20 takes the hassle out of pumping up tyres, inflatables, and recreational gear, saving you time and effort.

With a maximum pressure of 150 psi, the KOA 20 is powerful enough for a wide range of tasks – from inflating car and bike tyres to topping up truck and trailer tyres. It’s also ideal for sporting enthusiasts, perfect for inflating basketballs, footballs, or netballs on the fly. If you enjoy outdoor adventures, you’ll love its ability to quickly inflate paddleboards, kayaks, and inflatable boats, making it an essential piece of gear for beach days, camping trips, or weekends away.

The KOA 20 truly shines in remote and rural settings. For those navigating rough terrain, such as accessing a hard-to-reach fence line or track, tyre deflation is often necessary to improve traction. With the KOA 20 in your vehicle, you can easily deflate and then reinflate your tyres once you’re back on the road. It’s the perfect tool for farmers, tradies, 4WD enthusiasts, and adventurers alike.

Portability meets practicality with the KOA 20’s compact design. It fits easily in the boot of your car, or even a backpack, making it an ideal companion for both planned trips and unexpected situations. Whether you’re inflating an air mattress at the campsite, a pool float at the beach, or simply keeping your car tyres at optimal pressure, the KOA 20 is always ready.

Its user-friendly interface features a top-facing digital display, allowing you to toggle between high-pressure and high-volume modes with ease. You can set your desired PSI, monitor battery life, and view real-time pressure feedback – all at the touch of a button. Once the target pressure is reached, the compressor automatically stops, ensuring consistent results and preventing over-inflation.

Additional features include a built-in LED light for use in low-light conditions, allowing you to work confidently at dusk, dawn, or even in emergencies. The automatic shut-off function activates after five minutes of inactivity, preserving battery life and maximising time between charges.

The KOA 20 comes equipped with multiple valve adapters and both high-pressure and high-volume hoses, all neatly stored on the unit itself for fast, easy access. This makes switching between different inflatables and tyres a breeze.

With a run time of up to 20 minutes using the STIHL AS 2 battery, you’ll have plenty of power to get the job done. Even better, the KOA 20 is part of the STIHL AS Battery Range – meaning the same battery and charger can be used across multiple STIHL tools for even more convenience and value.

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- NZ Made for over 45 Years

- High Grade Mast Steel for Unmatched Durability

- Quality European Valves

- Optional ‘Active Safety System’

- Local Service & Support

- 24-month Warranty

- Tried & Trusted Designs

Give Nick a call for an obligation free

Going the extra mile: PermaPine’s FSC certification sets the standard in sustainable fencing

In early 2025, PermaPine achieved FSC® (Forest Stewardship Council®) certification – a milestone that speaks volumes about our commitment to sustainable timber sourcing.

For fencing contractors across Aotearoa, this is more than just a badge on the paperwork. It’s a signal that you can trust the wood in your hands from source to site.

The Forest Stewardship Council® is an international nongovernmental organization that promotes environmentally appropriate, socially beneficial, and economically viable management of the world’s forests. To learn more, visit www.fsc.org

Why FSC matters to the fencing sector

FSC certification is not handed out lightly. It requires rigorous checks across the entire supply chain, ensuring that every log harvested meets strict environmental, social, and economic standards. For contractors, it’s peace of mind that your posts and poles are sourced responsibly, supporting long-term forest health, legal harvesting practices, and community wellbeing.

We’re also seeing FSC requirements come up more often in tenders from local and central government, particularly councils, the Department of Conservation, and other agencies where environmental responsibility is front and centre. Having FSC certification puts our contractors in a stronger position to meet these evolving expectations.

There is also a growing concern that forests in New Zealand are being harvested faster than they are being replanted. FSC certification directly addresses this by requiring that forests are managed sustainably, ensuring long-term balance and continuity of supply.

At a time when customers are paying more attention to how and where materials are sourced, FSC gives you a clear edge. It is a quality marker that holds weight across rural, infrastructure, and lifestyle markets.

PermaPine’s commitment to contractors

Let’s be straight. We didn’t pursue FSC accreditation because we had to; we did it because we back better practice, and we know contractors do too. We’ve long invested in producing consistently high performing roundwood, guided by NZ standards like NZS 3605 and NZS 3640. FSC is another step in hat same direction.

For those on the tools, this means the products you spec or pick up from your local merchant come with full chain of custody transparency. From pine plantation to posthole, it’s the same quality timber, just with stronger assurance.

Sustainability without compromise

PermaPine’s FSC certified range includes all of our posts and poles, treated to specification and supplied through a national distribution network. We’ve always prided ourselves on the details: top-quality product, consistent treatment, reliable availability. FSC doesn’t change that, it reinforces it. By offering certified products, we’re helping ensure that sustainable options are available and accessible, whether you’re fencing a lifestyle block, a council reserve, or a 1,000 hectare station.

What’s in it for FCANZ members?

• Confidence in supply that meets best practice forestry and environmental benchmarks

• Added value in tenders or contracts that call for sustainability credentials

• A trusted long-term partner who understands the demands of fencing in New Zealand

Let’s talk

If you’re keen to specify FSC certified product on your next project, or just want to know more about what it means in practice, get in touch with the PermaPine team. We’re proud to be raising the bar in the New Zealand fencing sector, and even prouder to support the contractors doing the work on the ground.

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PermaPine – Roundwood with Integrity FSC® license code FSC-C210838

Web: www.permapine.co.nz

Email: sales@permapine.co.nz

Phone: 0800 737 627

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Faster installs, stronger fences – tools designed to keep contractors moving

Fencing in New Zealand demands gear that works with the land, not against it. Tight deadlines, tough terrain, and high customer expectations call for equipment that installs quickly, holds strong, and lasts the distance.

Tested in real-world environments, Gallagher products are built to help contractors work faster without compromising on strength or finish.

Voltage performance starts and ends with solid electrical connections.

Gallagher’s heavy-duty joint clamp is built for dependable conductivity across multiple joins, maintaining consistent voltage along the fence line. “Poor connections can be incredibly hard to track down and fix, costing contractors time and potentially damaging their reputation,” Troy explains. “Our clamps are engineered to bite down and stay tight, so power stays where it’s needed.”

Gallagher’s end-of-line systems, such as the high strain insulator kit and insulated wire strainer kit, come pre-assembled with integrated insulators and wire rope, and a built-in heavy-duty joint clamp. This integration removes the need for handtying and separate clamps, improves finish consistency, and ensures uniform tension every time. “On a long run, the ability to clip, strain, and move on without extra tools can save hours on a project – and those efficiencies really stack

“ “On a long run, the ability to clip, strain, and move on without extra tools can save hours on a project – and those efficiencies really stack up over a season

up over a season,” says Troy Batters, Gallagher’s Fencing Product Manager.

In country that’s steep, wet, or coastal, Gallagher’s Insulated Line Posts make fencing possible where traditional methods may fall short. No separate insulators, and no need for heavy equipment – just drive them in and clip off. Their lightweight build makes them easy to carry over rough terrain, while the flexible fibreglass core maintains line integrity on uneven ground. Fully insulated and UV-stabilised, they stand up to tough weather and coastal conditions without rust or corrosion. Snap-on insulators mean no nails and no protruding parts, improving safety for both stock and handlers – a key reason they’re increasingly used for equine fencing. “Once you’ve worked with them, you quickly see how much time they save and how versatile they are,” says Troy, “They open up fencing options in places

you might have thought were too difficult or expensive to tackle.”

For electric systems, earthing remains the foundation. Multiple rods, correctly spaced and driven deep, deliver the best results. In dry or sandy soils, pairing this with an earth return wire system ensures animals complete the circuit wherever they touch. Many performance issues can be traced back to poor earthing – getting it right from the start avoids troubleshooting later and keeps fences working at full strength.

At Gallagher, the measure of success is simple: fences that go in faster, perform better, and stand the test of time. It’s about delivering the kind of reliability contractors can build their reputation on – season after season.

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A fencing contractor’s choice of prime mover is largely driven by capability, safety and fast, comfortable progress on the road between jobs.

The Deutz Fahr tractors offer a compelling package that calls on the history of the family-owned SDF Group, which, having been formed in the early part of the twentieth century, went on to become an early adopter of the diesel engine, offered the world’s first fourwheel drive in 1952 and today is a big hitter in global tractor sales.

Already well known in the sector, the Agrofarm Series offers a low centre of gravity, a mechanical four-wheel drive, true four-wheel braking and 100% locking diffs on both axles. These features offer the benefits of surefootedness, safety and the ability to overcome difficult terrains.

The Agrofarm 5105C and 5125C offer 106 and 125hp respectively, using the latest generation Farmotion, 4-cylinder, four-litre engines, with high torque reserves and unrivalled low fuel consumption, offering quiet operation and long working days.

A wet-clutch, powershuttle/powershift transmission allows precise matching of speed to conditions, with the 5125 model also offering a standard creep set for precise movement in tough conditions. Both models also feature the patented Stop-Go function, allowing the tractor to be brought to a stop just by pressing the brake pedal, then releasing it to move away again.

Oversized tyre equipment, complemented by adjustable wheels, allows a wider track width setting, to deliver stability on slopes, alongside improved balance for heavy, side-mounted post hitters. At the rear of the machine, the hydraulic system offers maximum lift capacities of up to 5,410 kg, three rear remote valves with flow regulation and an external lift control for added convenience.

Travelling between jobs is made easy and comfortable, with a 40kph road speed, a cabin mounted on silent-bloc suspension, complemented by air conditioning, an air-suspended seat, rubber floor mats and a high output lighting system for travel and work.

For those looking to handle heavier post-driver units, particularly those with rotational bases, the 6125C-RV Shift tractor offers power up to a max of 136hp, mated to a full 20+16 full powershift transmission, with working and transport modes, alongside automated powershifts. As always, safety is integral, with 4WD, 100% locking front and rear diffs and independent, integral four-wheel disc brakes and an electrohydraulic park brake.

up to 120L/min on demand, via three mechanically controlled external remotes. When travelling above 25 kph, the rear linkage locks out for safety, while at the same time, engaging a soft-ride function for smoother travelling.

Both Series are available with the German-built, Stoll FZ 39-27, self-levelling loaders, delivering a 3.8m lift height and 1,800 kg lift capacity, offering the ability to easily handle large post bundles. This is complemented by boom suspension for smooth travel on the road and when traversing difficult terrain, with a Euro hitch coupling for quick implement changes.

At the business end of the tractor, lift capacity is 7,000 kg, complemented by a load-sensing hydraulic pump, delivering

deutz nz

Smarter insulation for smarter fencing

In the world of electric fencing, durability, performance, and sustainability are everything. Enter Durashield™ from Strainrite.

Durashield isn’t just another plastic shell. It’s the result of thoughtful – Strainrite – engineering, deep materials science, and real-world testing. Whether you’re upgrading an existing line or specifying your next build, Durashield is designed to make the job easier, the fence stronger, and the environmental impact smaller.

Redefining durability

Pre-fitted to Strainrite’s trusted Cliplock and XT1 strainers, Durashield delivers rugged performance – especially in wet conditions, where lesser insulators often fail. It significantly outperforms both our previous models and leading competitors in high-voltage testing, thanks to its unique interlocking join design and a body shape inspired by high-voltage transmission insulators.

The result? Less arcing, less breakdown, and longer service life – even under sustained exposure to harsh sun, rain, and dirt.

Retrofit ready

You don’t need to start from scratch to upgrade. Durashield can be retrofitted to existing Cliplock wire strainers, avoiding the cost and hassle of full replacement. And if a shell is damaged, just replace the shell –not the entire strainer. It’s a smarter, more sustainable way to manage wear and tear in the field.

Material matters

Not all plastics are created equal. While some insulators still rely on basic polymers, Durashield is made from UV-stable ASA (Acrylonitrile Styrene Acrylate) – a premiumgrade material commonly used in exterior car parts, playgrounds, and window frames. ASA is prized for its exceptional resistance to UV, moisture, impact, and temperature fluctuations, making it ideal for long-term outdoor use. And there’s more – 60% of the ASA in Durashield comes from postconsumer recycled material, supporting a more circular economy without compromising strength or reliability.

testing paints a different picture. In extreme simulations of wet, dirty farm conditions, Durashield showed no failure through the front join – even at 12kV–15kV. That’s because the interlocking tabs in the front join create a long, non-linear tracking path, not an open gap. In short: no shortcuts for electricity.

Durashield consistently outperformed all plastic-bodied insulated strainers tested, including leading competitors.

The verdict

Durashield is more than just an insulator – it’s a smarter, stronger, and more sustainable way to build and maintain electric fencing. With its next-level wet weather performance, replaceable shells, and ASA-engineered durability, Durashield is made to last.

Debunking the “Join” myth

Some have raised concerns that the “join” in Durashield’s two-part shell might collect dirt and allow current to track. But real-world

Innovation Awards

ULTIMATE ELECTRICAL RETENTION IN WET CONDITIONS

DESIGNED TO OUTPERFORM ON FARM AT A COST-EFFECTIVE PRICE

Durashield™. Built for the fence. Engineered for the future. Proudly made in New Zealand.

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The 180° Rotating Base is the Ultimate Time Saver

• 180° Rotation: Ram in Awkward Spots & Reduce Your Tractor Adjustments.

• 800mm Shift: Super Smooth With Adjustable Plastic Slides.

• 5.7m² Strike Area: Huge Working Area, Meaning Fast, Accurate Positioning.

• 300mm Hydraulic Legs: Easily Position The Postdriver & Stabilise For Ramming.

• 240kg Counterweight: Always Opposite The Rammer For A Balanced Unit.

• Cab Rotation: Easily Shift Postdriver Weight To Suit The Terrain.

• NZ Made & Contractor Proven: Over 100 FencePro 180° Bases Sold.

• 2-Year Warranty: Backed By A Dedicated After-Sales Team & Local Support.

• Retrofittable: We Can Build To Suit Your Current Postdriver.

WHY CHOOSE US?

Whether you’re in the trade or a home renovator, we’re your local experts when it comes to fencing and outdoor timber

48 Racecourse Rd, Washdyke, Timaru

P 03 688 2591

F 03 688 2594

M 027 455 2029 (Sales Rep)

OUR PRODUCTS

We stock posts and strainers, lathed posts, gates, fencing wire and more. If you need fencing materials, we’re your one-stop shop.

QUALITY ASSURED

No matter what your project is, with our products you can be sure that you are getting the best available on the market

E sales@pointlumber.co.nz PO Box 2143 Washdyke 7491

HOURS

Mon - Fri / 8:00am -5:00pm Sat / 9:00am - 12:00pm

of FCANZ members read the WIRED magazine cover to cover, making it

Choose the right wire, choose Waratah Longlife Blue®

New Zealand’s best contractors know that the most important features of good quality wire are ease of use, consistency, and reliability.

With Waratah Longlife Blue® now available in 25kg coils, you can use quality wire to reflect your quality work. But don’t take our word for it – recently we spoke to some of the country’s best contractors about why they love to use Longlife Blue®!

John Noakes, from Noksee Fencing, based at the top of the south in Motueka, with over 20 years’ experience in the fencing industry, shares why he only uses Longlife Blue wire:

“I use Longlife Blue because I want to guarantee my work. I think if you want to be at the top of your game, it comes down to what products you use, and the right materials for me are Waratah. Once you use Longlife Blue, you won’t be using anything else. It’s top of the range.”

Scott Heasley, from Heasley Fencing and Earthworks, based in North Canterbury,

has been in the fencing industry for over 35 years. With decades of experience under his belt, Scott has used a variety of fencing materials, but he’s found Waratah Longlife Blue wire to be unmatched:

“It’s nice, soft wire to tie, but you can tension it up and strain the hell out of it. It’s really good. We use it a lot on the coastal stuff, and it doesn’t oxidise the same as a lot of competitor wires do, so we find that really good. The wire doesn’t break – other wire can be inconsistent, and we find the Waratah wire very consistent; every coil is the same. Once you use Blue wire, I think you’re sold on it; it’s really good.”

Mike Renner, of Renner Fencing, a familyowned business, also had great things to say about Waratah Longlife Blue. With 32 years in the business, Mike knows the value of a reliable product. His most recent project involved installing a Waratah fence along a whale trail, where he used a combination of JiO® Star® posts and Longlife Blue wire:

“The blue wire is easier, and you can get a tighter and more consistent knot when

tying it off. Hardly ever breaks, just way superior.”

For Mike, the choice is simple. “If you use a crap product, you have to go back and fix it. Using a superior product like Waratah Longlife Blue, it’s a no-brainer. Getting the clients to use them... once they get the feel of them and work with them, they just don’t go back.”

Waratah Longlife Blue 25kg coils have proven they are the contractors’ choice across New Zealand. With its consistent quality, reliability, and ease of use, it’s no wonder that top contractors like Noksee, Scott, and Mike continue to rely on Waratah for their fencing needs.

For more information and to place an order, visit https://www.waratahfencing.co.nz/ products/wire or contact Brendon on 021 393 010

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Family, fences, and the daily hustle

A week in the life of Barakat Contractors Limited AKA Barakat Fencing

“Many hands make light work,” and that is the idea we have from running our fencing business week in and week out. We have a lot of struggles in different areas, including managing the old generation vs new generation dynamic of running the business.

Dale and Carl are the owners of the business and are also a father-son duo. They get along extremely well due to Dale being very patient and having a placid nature, and Carl, with his problem-solving can-do attitude – but they still have their differences at times when trying to keep things running.

Dale’s partner, Lisa, and Carl’s wife, Emma, also work in the business and are vital to keeping the business running efficiently. Although at times Emma would say that working together in the office can present its own challenges –especially still being able to talk to each other come dinner each night.

“ For both Dale and Carl, their phones are nonstop – averaging anywhere from 30 to 50 phone calls a day

With all the dynamics that we have, it is very important that everyone is on the same page, as we all are key in making this business work.

Average week for Barakat Fencing

To prepare for the following week, Dale, Carl and Lisa sit down together (or over the phone if Carl is working on site), planning the following week(s) depending on job durations. Friday is often planning time so that everyone knows their jobs for the following week – although this often changes with staff absences, or inclement

weather, over the weekend. It is the basis for Dale and Carl to be able to go into the weekend knowing that all staff and jobs are ready. This planning time also helps with notifying clients, client inductions, booking concrete, material fabrication, accommodation if required, preparing safety packs, and sorting job requirements that are needed for the following week.

Come Monday, often plans have changed – mainly due to staff absences or client delays – so it can be hectic first thing. But from time to time, it goes to plan and the week starts smoothly.

For Dale, every morning starts with an early morning walk down the farm to clear his head for the day. He takes this time to write notes of things to tick off and prepare for organising the staff in the yard, who start arriving around 6.30am. Dale does a lot of roles put together, but often he is on the road meeting with clients, quoting, ordering materials, organising, and doing accounts. Being out of the office and on the road creates catch-up time in the office. Dale often works weekends in the office when it’s quieter and his phone is not interrupting his workflow.

Carl is still physically on the tools –problem solving, quality checking and running a crew/job wherever he is needed. Carl is spending more time in the office quoting higher-spec jobs, problem solving and drafting the drawings of gates, out-of-the-ordinary steel posts, etc. to keep our fabrication guys ahead of the work.

For both Dale and Carl, their phones are nonstop – averaging anywhere from 30 to 50 phone calls a day – from managing staff, clients, machinery maintenance, product orders, suppliers/reps, among other things. This takes a large amount of their time and a lot of follow-up, as every phone call often requires an action.

Our foremen are given jobs ahead of time – a few days out – so they can be loaded up and ready to go. But for them, it is often managing the staff under them and making sure they are on track for concrete bookings, client requirements, and checking in with Dale or Carl to make sure the job is being built to spec.

The following are some key areas we at Barakat Fencing have in place to help our week run as smoothly as possible:

Staff Toolbox meeting

Carl and Dale Barakat

Carl getting stuck (in the mud?!?)

• Logistics – sourcing materials and getting materials, gear, and machinery onsite.

In today’s fast-paced business environment, efficient logistics play a crucial role in the success of our operation. One of the fundamental aspects of logistics is sourcing materials, fencing gear, and machinery effectively between jobs in a timely manner.

Our yard is well stocked with materials, and we also have two full-time staff working in the workshop fabricating. We have tried to make our business as self-sufficient as possible, so we are not relying on other suppliers or contractors. We have multiple machinery assets – trucks, diggers, loaders, tractors with rammers, vehicles, trailers – including our own Portaloo. These are a key part of running a successful operation and make organising easier when we don’t have to outsource and rely on other parties for completing our work.

• Staff management and wellbeing – managing crews, absences, recruitment

We employ 25 staff, including three Project Managers, six Foremen, two Technicians, two Fabricators, and 11 staff ranging in ability levels, and three casual staff members. Dale and Carl (Directors/Project Managers) are also actively working in the business. We have been fortunate to have most of our Project Managers, Foremen and Technicians with us for 20-plus years, and they are a huge part of Barakat Fencing’s success.

Having several staff at times can be challenging – trying to make sure we can keep them happy and make sure we are looking after their well-being. Having a larger number of staff gives us the flexibility to be able to rotate staff when absences and sickness happen, although this is still challenging when dealing with commercial clients and ensuring staff are compliant and trained for their site.

We recruit staff from time to time, but most have come to us directly or through word of mouth from existing staff. Recruiting staff can be a challenge, as fencing is often associated with just the rural sector. Security fencing is a big part of our business, and we often have to train staff in this area. It also involves a lot more compliance when working on these sites.

We have an open-door policy for our staff and find that with the four of us (Dale, Carl, Lisa and Emma), this works for our staff to communicate with whom they feel most comfortable talking to. It also helps to build strong relationships with them.

• Health and safety – site plans, H&S management, toolbox talks, incident/ near miss reporting

Dealing with a number of commercial clients over the years, we have learnt a lot and had to implement a range of different systems to make sure we are compliant. We have built strong relationships with our clients, and this, in turn, has also helped us implement systems that future clients have required from us.

“ Dale started this business with his father, and there was a lot less paperwork back then compared to what he manages now

Lisa and Emma deal with a lot of the health and safety for the business, and are often looking at ways to help our staff understand their obligations and ensure that they are looking after themselves. We hold monthly meetings with all staff, and this is where we do a lot of reporting, check-ins, and cover key points for health and safety management.

Our health and safety systems are still paper-based rather than app-based, as we believe there are some key benefits to having a paper trail and having staff actively reviewing documents rather than on their phones doing ‘tick-box compliance’. This, in turn, has helped us maintain good filing systems so we can track and locate information when required.

We’ve learnt to be adaptable over the years, with clients requiring health and safety done their way – which is why having someone with strong technology skills has been a must for our business. For many of our commercial clients, there are online portals that require individual accounts for each staff member. These portals are used for a range of purposes – from inductions and health & safety documents, to invoicing and account management.

The early stages of a small retaining wall

The work never stops – even when there’s a pandemic!

• Operations/Admin – payroll, paperwork, quotes/estimates

Being a multi-generational company, it takes time to make changes, and in the past two years, Barakat Fencing has undergone a lot of administrative changes, by adopting online platforms to speed up processes and ensure nothing gets missed.

Dale started this business with his father, and there was a lot less paperwork back then compared to what he manages now. Dale still does not operate a computer, so we have strong manual systems and follow up in place to make sure nothing gets missed. When the power goes down, Dale always says, “Well, my computer is still working.”

Carl works a lot from his phone for emailing and dealing with clients, but there have been some changes this year. Emma (Carl’s wife) has placed a computer on his desk so he can start utilising it and learning how the online platforms work – she says he’s more than capable!

We’ve used several different platforms over the years – Cashbook, Ace Payroll, MYOB, Xero – for accounting. Now, we’ve consolidated everything into one package: Xero. Emma manages all these areas and has found her computer skills invaluable in adapting and making the most of the software.

We run Word templates for our quotes, as this is the best way to manage the formatting for the two guys (Carl and Dale) doing the quotes. We also have spreadsheets for their workings and pricing sheets made specifically for the different quotes they do – still manually, with a calculator! This system has all the workings so that if someone like Lisa or Emma were to pick up their quote, they can quickly determine what’s required for ordering, or make minor clientrequested changes efficiently.

Life after work

Work/Life balance is always a challenge when owning your own business, and this is an area that is a constant juggle for Dale and Carl.

Having the office based at Dale’s property can be a challenge, as it often means staff and clients turn up at all hours – at times, there’s not much privacy outside of work hours for Dale. For Dale and his partner Lisa, their beach house in Whitianga

“ We have an open-door policy for our staff and find that with the four of us (Dale, Carl, Lisa and Emma), this works for our staff to communicate with whom they feel most comfortable talking to

is a retreat where they spend as many weekends as possible – and can stay longer since they’re able to work from there. It’s a place where Dale can relax and go out fishing, which is a big hobby of his.

Carl makes sure there’s time for life outside of work. He has many hobbies, but a big part of making this happen was moving his wife Emma and their three kids out to their hill-country farm, about a 30-minute drive from the yard. It’s where they can spend their time with the family in what they call ‘their piece of paradise’. While the farm is leased out because the fencing business is busy, they still get to enjoy the benefits of farm life on weekends – something both Carl and Emma love sharing with their kids.

Our long-standing staff also do a range of hobbies and often enjoy doing them with other Barakat Fencing team members, as many are friends outside of work. A big hobby among our staff is deer and duck shooting, and we often joke that we need to shut down for the months of April/May!

Barakat Fencing has been a multigenerational business, and Carl and Emma have the next generation coming through – their eldest son, aged 11, often helps out during the holidays

Written by Emma Barakat

Barakat Fencing’s office R&R

Life between the fence posts

A week in the life of Nick Terry, Custom Fencing Owner/Operator and Shareholder, Custom Construction

Getting the day started

My alarm usually goes off around 5am. If all’s quiet in the house, I’ll get in a solid hour or so in the office before the kids are up and about. That’s the ideal scenario –but with young kids, it doesn’t always play out like that. If I’ve been up during the night with them, that early start doesn’t always happen.

Business as usual

I run Custom Fencing, and I’m a shareholder in Custom Construction. Like most contractors with a few staff, every day is different, and no two weeks ever really look the same. A fair chunk of my week is spent quoting new jobs, sorting crews, and checking in on progress across our sites. I’ve learned over the years that if I don’t write something down in my calendar, it just won’t happen – it goes in one ear and straight out the other. So the phone calendar is sacred.

Last week gives a pretty good snapshot of what life looks like at the moment. I was pricing up a job in Mosgiel, which is about a 45-minute drive from home. I try not to waste a trip out that way – so I tied that in with some work we had going at HeliOtago, where we were installing and commissioning a new electric gate. That job ended up taking up a good half of the week.

Midweek was also month-end, which meant I was back in the office sorting

invoices and sending them out. Paperwork might not be glamorous, but it’s got to be done. I’ve been in business since 2011 – I kicked things off as a one-man band at the age of 26. Back then, it was just me, my ute, and my tools. Things have grown a fair bit since, but the hands-on stuff, including quoting and admin, still comes back to me. I would love to employ someone to do the bookwork, but by the time I have spent 20 minutes discussing the pricing of a job, I could have just done the work myself.

Juggling the workload

I’ll be honest – I’m not one of those people with a perfect work-life balance routine. There are no hard-and-fast rules for when I clock on or off. Some days I’ll choose to be outside doing something physical when I probably should be inside sorting paperwork. Then I find myself up at 10pm finishing the office stuff I put off – and kick myself for not being a bit more disciplined. But I’ve also learned that you can’t afford to sit and stew on things too long. It’s

Nick on the line

Office selfie

Dual branding

better to just get stuck in and get it done – otherwise your brain’s in overdrive when you should be sleeping.

We’ve now got 10 full-time staff in the fencing business, split into three crews working at different locations most days. It’s a great team – I’m lucky with the crew I’ve built over the years. They’re all great guys, but yeah, there’s always something that crops up. Just this morning, I got a message from one of the guys saying his little one was sick and he’d need the day off tomorrow. That’s life – we just reshuffle a few things and keep the wheels turning.

Workload-wise this year has been flat out. It’s a good problem to have – even if it’s

a bit painful at times. This time last year, I was running around like a blue-arsed fly trying to line up enough work to keep the team busy. At any one time, we’d only have a couple of weeks ahead of us – and that’s a stressful way to operate when you’ve got mouths to feed and wages to cover. So, while we’re now dealing with a big volume of jobs on the go, I’d take this situation over last year’s any day.

Team culture

Once a month, we bring the whole team together – fencing and construction – for a full-group toolbox meeting. If everyone’s got their paperwork up to date, I’ll take them all to the local café and shout them. If not, it’s just at the shed with our thermos. At those meetings, we’ll run through any health and safety issues, near misses, incidents, maintenance needs, or equipment breakdowns. Each crew also holds their own weekly toolbox meetings, and we use an app to keep everyone accountable – logging hours, job updates, and health and safety notes on the go.

Logistics is a big part of my week. Most clients will show us where they want a

“ We’ve

now got 10 fulltime staff in the fencing business, split into three crews working at different locations most days. It’s a great team

Nick ramming waratahs

Custom Fencing team representing in orange

“ Upskilling my team has always been a priority for me, and I encourage them to get along to fencing competition days and learn from the best

fenceline and then leave us to it, so part of my role is making sure crews have what they need, where they need it. Most days, the teams will load up from our yard and head out – but sometimes I’ll be running gear or materials out to sites, especially if it’s something urgent or forgotten. That’s the nature of this kind of work – there’s always an unexpected turn.

Growing the industry

Upskilling my team has always been a priority for me, and I encourage them to get along to fencing competition days and learn from the best. Tomorrow I’m heading up to the FCANZ National Conference and Awards, and I’m taking one of our guys who has entered the Emerging Talent award. He doesn’t know it yet – but by the time this story comes out, he’ll know that he’s won it. He’s entered the last couple of years and hasn’t quite got over the line, so he’ll be chuffed to take it out this year.

A couple of years ago, I joined the FCANZ Board, and I really enjoy being part of a group of like-minded people who want to raise standards and build community within the fencing industry.

Community support

Being a small business in a tight-knit rural area also means I’m often asked to sponsor events, fundraisers, and local clubs. I don’t really have a set budget for it – I just go with what feels right. If a client is involved in a community project and I know they’ve supported us in return, I’m more than happy to help where I can. But you can’t say yes to everything, and it also depends on cash flow at the time.

Family and community are a big part of my life. My wife Anna and I have two young kids – Alf, who’s five, and Maeley, who’s three. They’re full of energy, and life at home is pretty full-on. I coach Alf’s Year 1 Rippa rugby team, which is chaotic but a heap of fun. It’s great seeing the kids run around, building their confidence and having a laugh.

Anna and I are also part-owners of a couple of harness racehorses with some mates. It’s something we’ve really enjoyed getting into over the past few years. Cup Week in Christchurch is a highlight on the calendar, and over summer we love heading to race days around Central Otago. Last year,

both of our horses won consecutive races, including one winning the Cromwell Cup –that was an absolute buzz and a great day out with good people. It’s a nice way to step away from work and switch off.

I’m also involved in our local rugby club and have served a stint as president. These days I’m still on the committee. The Eastern Rugby Club is a great community hub – it’s family-friendly, well-supported, and a place where everyone chips in. It’s good to be involved in something bigger than just business.

When I’m not running the business, you’ll find me out on my dad’s farm, which is nearby. If he’s away or tied up, I’ll jump in to shift a break, feed out, or lend a hand where needed. Just this morning, I spent a few hours carting baleage. It’s always good to muck in – it helps keep the bigger picture in perspective.

Final thoughts

Looking back on where the business started and seeing how it’s grown year on year is something I’m proud of. I’m not really one to sit around and pat myself on the back – there’s always the next job, the next crew to organise, or the next invoice to sort. But every now and then, I guess it’s good to take stock and be grateful for the ride.

As told by Alice Scott

Nick and his son Alf, with a prize pig

A proud member of the family-friendy Eastern Rugby Club

Loads of opportunity in the Waikato

A week in the life of Jones Agri Fencing

Setting up a business in South Waikato has opened a range of opportunities for fencing contractors Cory and Chloe Jones.

The owners of Jones Agri Fencing carry out a wide range of fencing services from fencing up a sheep milking operation and a horse stud farm, to carrying out large contracts with local dairy farms – they are also the preferred contractor in the region for Onefarm steel cattle yards.

The couple started the business three years ago, having moved back to the area from the deep south of Otago.

Cory, originally a builder by trade, had spent three years working for Nick Terry at Custom Fencing, where he got his start in the fencing industry. And once he started, he was hooked. Apart from doing a bit of fencing on the family property, it was all new to him.

“I thought I’d try something new. I started and just didn’t stop.”

He enjoyed the incredible countryside that the work was taking him to around the region.

As they made the move back to the Waikato, the couple saw an opportunity to start their own fencing contracting business.

Cory got started with a Revolution 180 post driver, a John Deere tractor, with his old Ford Courier.

It was a different world of fencing in the Waikato compared to Otago, Cory says.

“I went from high country stations to dairy farms. It completely changed the style of fencing. I’ve gone from a lot of netting, Waratahs and rocks, to soft ground.”

“The big one for me to get my head around was putting posts in at more than five metres.”

He was a one-man band for about a year when things started to get busy, and he needed to take on some staff.

L-R: Chloe, Zach, Cody, Taylor and Cory

“There were three of us for a while there, and in the last year we’ve got a couple of big contracts.”

Teaming up with Onefarm has also provided a variety of work, and takes the team further afield from home base.

The team grew to four staff, and Cory “took the leap” this year and bought a second tractor and post driver, and a side-by-side.

While working full-time as a regional farm operations manager for Fonterra, Chloe helps out with the future direction, bookwork and keeping on top of health and safety.

A typical week starts on Monday morning down at the yard at 6am, where the team gets prepared for the day ahead and “have a yarn” about what’s happening for the day, Cory says.

“Then usually two of us will get in each Ute and head away for the day and start working on what we need to achieve.”

“I spend a lot of time on the phone organising gear and materials, and then get to work and do the easy part of the job, which is fencing.”

“It’s a good day if I don’t hear too much from Cory,” Chloe adds.

“It could mean our team’s pumping, they’re busy, jobs are going well, and everyone’s just getting stuck into it.”

“It could also mean – things have turned to shit – he’s busy fighting fires, sorting jobs and gear out, talking to clients, gear’s broken down, and I’ll hear about it at the dinner table.“

“It’s pretty tough being at the other end of the phone sometimes – it’s ‘I’m doing fine but I need to vent – this has gone wrong’; ‘this gear’s just broken and will cost us $3,000 to fix’; ‘we need these new items – have we got the money in cashflow’; or it could be a win of, “Hey, we have a new client coming on and this is going to be awesome, I can’t wait.”

“There are days where Cory is trying to quote or invoice, and I hear yelling at the computer. I’d consider (this) normal from people in our sectors that have strengths more so in ‘doing the do’ with tools, and where technology challenges them outside their comfort zone. I’m sure many other fencers can empathise with that.”

Cory finds that putting out fires makes up a large part of the job of running a contracting business.

“I spend more time putting out fires than getting on the tools.”

Cashflow is challenging to manage, Chloe says.

“Having money coming in doesn’t mean you have enough cash to pay what you need to, and that’s been a huge learning curve for us since getting stuck in.”

“It was extremely scary to take that first step of starting a business, and I know Cory was quite uncertain. Doing some simple cashflow and talking with our accountant, bank, previous employer and families that have started businesses has helped a lot, and put a lot of the questions to rest with answers.”

“ Making health and safety not being a bad thing to discuss, but more of a what can we change to make sure we are all getting home safely

One thing making life easier currently was being able to order material by the unit load for the specific job, Cory says.

“I’d normally be running around doing jobs, but at the moment, it’s pretty easy.”

“The way we do it, I just put (materials) straight through the client’s accounts. I just found it was easier to manage.”

He likes to organise materials a month out from starting a job where possible.

“It just means if there’s a delay or a product is not available, we can make sure we’ve still got time.”

It is fortunate that Cory has timber supplier, Roundwood, just up the road, with whom he’s built a strong relationship.

“We get most of our gear relatively quickly.”

Finding staff is a challenging side of running the business, he says. But he currently has a good team working together.

“I’m pretty lucky at the moment with who I’ve got.”

Two staff are studying towards their Level 3 Certificate in Fencing. Cory himself is a certified fencer through FCANZ.

He takes on students through the local high school Gateway programme once a week to give them an opportunity to experience fencing.

“It gives kids the opportunity to see that fencing can be a career, not just a job.”

Cory has engaged Rural Safe to help with with health and safety management, and the team holds a health and safety meeting once a month. He cooks breakfast and the team chats about how things have gone, what needs repairs and maintenance, or any near misses or incidents.

“We are trying to make a habit of this,” Chloe says.

“Making health and safety not being a bad thing to discuss, but more of a what can we change to make sure we are all getting home safely. It’s a bit of a culture shift, but we will keep chipping away at it; all good things take time. Getting the team comfortable with talking about it and topics within it is what we are aiming for.

Cory says the investment in Rural Safe was a worthwhile one.

“At the end of the day, we are all busy and keeping up with it all is pretty hard.”

Chloe has created a QR Code for the team to use to log things like upcoming vehicle services, which then sends an email to the office.

“It just saves paperwork getting dirty in the Ute,” Cory says.

Chloe says they operate the business on some simple fundamentals – buying gear that makes their lives and employees’ lives easy.

“So they can do their job well and go home safe, creating a good culture for the team so they enjoy what they do and keep coming to work. That’s a win for us and a win for them.”

They also make sure they celebrate the wins.

“If we have had a great month, (we plan) the next fishing trip with the lads so we can say thanks for your hard work.”

“And most importantly, is doing the job well and creating the best quality product we can for our clients to have a great

“ If we have had a great month, (we plan) the next fishing trip with the lads so we can say thanks for your hard work

result with a product that is around for years to come.”

Despite the challenges, it is hugely rewarding work, Chloe says.

“It’s neat to reflect on the good parts of owning a business too. And that needn’t be forgotten in those tough times, there’s always a light at the end of the tunnel.”

Outside of the business, Cory and Chloe are members of the local squash club and enjoy life on their 1.6-hectare lifestyle block outside of Tokoroa.

Cory likes to get out hunting and fishing where he can.

“Any chance I can get out there, chasing animals or jumping on a boat.”

Article by Rosa Watson

Boots, wire and gumboot tea

A week in the life of Rural Worx

There’s something about a hard day’s work that just hits different. Maybe it’s the mud on your boots. Maybe it’s the dogs asleep in the tray. Or maybe it’s knowing you did something real, something useful; like building a kilometre of fencing strong enough to hold back a wild bull.

That’s the stuff we live for at Rural Worx, and around here, it’s just another week on the tools.

We’re a young rural contracting business based in the Kāpiti-Horowhenua region, owned by us; Richmond and Brooke. We’re a bit of a mismatch on paper: Richie’s an ex-civil engineer who couldn’t stand sitting behind a screen all day. He bought himself a handpiece and started shearing sheep solo, which slowly turned into fixing gates, building fences, and eventually managing full-scale rural projects. Brooke used to be a scuba diving instructor, she now runs her own marketing business, and is also the official Rural Worx smoko runner, office boss, and orphan-lamb-mum in spring.

We do fencing, shearing, and general rural contracting, from lifestyle blocks to stations. But don’t let the fresh branding fool you, we’re old school at heart. No shortcuts, just honest hard work, a good yarn, and jobs done properly.

Monday morning: gumboots on, dogs in, let’s go Richmond’s up at 6am every morning, first stop: the 380-acre block we manage in Te Horo, where the fences are tight and the lambs are dropping faster than we can count. This block’s been a year-long project, it’s now fully stockproof, with new paddocks going in and the kind of fencing that actually lasts more than one wet winter. After a quick check on the stock,

he’s back by 7:30am for a milky gumboot tea and a classic baked beans on toast. By 8am, we’re loading up and heading to site.

Tools

of the trade

Our gear keeps us moving. Three trusty Hiluxes (you won’t see a Ford in our fleet) and an even trustier old Cruiser, a quad, a CLAAS tractor, and a Fencequip post rammer. If it’s muddy, remote, or rough terrain, we’re ready. On any given day, we’re running wire for an 8-wire, deer fencing, rigging up electric outriggers, and screwing boards up on post and rail jobs.

“ At the end of each week, boots covered in mud, dogs asleep on the back… we get to say: we built that

But our best tools? The dogs. Sage, Jack, and Twig are our working crew. They ride up front, back us up in the yards, and are partial to a bite of a sausage roll at smoko. Brooke’s got a young border collie pup too, who’s still deciding whether he wants to work or just chase butterflies.

The crew

We’re lucky to have some of the best young fellas in the game. Charlie, 20, and Logan, 23 – both absolute grafters. Charlie’s a fencer through and through. He’s tough, he’s keen, and he’s our guy for a good chat. Logan came from forestry (with a side of semi-pro rugby, we’re hanging out for when he’s an All Black) and reckons fencing’s his true calling. They show up early, don’t whinge in the rain, and we couldn’t do this without them.

The crew runs on a mix of elbow grease, questionable music choices (there’s a shared Spotify playlist, no one owns up to adding Morgan Wallen, but somehow he’s always playing), and the promise of a cold beer at the end of the week.

They also love the social media side. We run a pretty honest Instagram and TikTok account showing the behind-the-scenes of life on the tools. Bit of banter, bit of mud, and a lot of dogs.

The Otaki job:

fencing under headlights

Last week, we wrapped up a big 1km post and rail job on the Otaki riverbed. It was a beauty, all hand-built gates, clean lines, and electrics on top to keep the horses where they’re supposed to be. It was one of those weeks where everything clicked. The sun was out, the Milwaukee radio was cranking, and the team was moving like

clockwork. We needed to finish before the next job started, so when the sun dipped below the hills, Richmond worked on by headlight and the boys stayed, no questions asked. Finally, the last screw went in, the team clocked off, and the beers were opened.

Saturdays are for shearing

During the shearing season, the week doesn’t end on Friday. On Saturdays, Richmond and Logan load up the old 1988 Land Cruiser, chuck in Sage, and head out to tackle sheep for the day. Sometimes it’s a lifestyle block with 20 sheep. Sometimes it’s a hundred scattered across hills. Either way, we turn up, get stuck in, and leave the place better than we found it.

The hard parts; and why we keep doing it

Fencing’s not for the faint-hearted. It’s muddy, sweaty, frustrating work. You burn through staples, forget how many hits it takes to drive a post on a river bed, and some days your hands feel like they’ve aged ten years.

But it’s also real. It’s tangible. You get to look back at something you built and know it’s going to do its job for years. That’s rare. When we are stripping old fences, we take a moment to think of that poor bugger who spent hours and hours putting those posts in the ground all those years ago.

And then there’s the people. The ones who bring you into their farms, trust you with their stock, offer you a cuppa at smoko. That local loyalty means everything to us.

What we’ve learned

If there’s one thing we’ve learned since starting Rural Worx, it’s that this industry runs on trust, reputation, and the willingness to go the extra mile – literally. We’ve driven through floods, worked in sideways rain, fixed fences with head torches, and helped clients round up loose sheep more than once.

But we wouldn’t change a thing

We’re proud to be part of the rural industry. Proud to be building strong fences for good people. And proud that at the end of each week, boots covered in mud, dogs asleep on the back, music still playing – we get to say: we built that.

Written by Brooke O’Connell

Hard hats and heart

A week in the life of safety management systems provider Rural Safe

Ever wondered what it’s like to be the person behind the clipboard, the high-vis vest, and the calm voice in a crisis? Welcome to a week in the life of a Safety Management Systems (SMS) provider – where structure meets spontaneity, and every day is a mix of paperwork, paddocks, and people.

Monday

From Waikato to Southland – safety never sleeps

The week kicks off with a site audit in rural Waikato. Boots on, checklist in hand, we’re scanning for hazards and chatting with teams about what’s working – and what’s not. By lunchtime, we’re fielding a call from Southland about a serious harm incident involving a side-by-side (SxS) and a distracted operator. It’s not glamorous, but it’s real. And it matters.

Tuesday

Clients, coffee, and compliance

Client management is our bread and butter. Some are prepping for WorkSafe audits, others are recovering from recent incidents. We guide them through onboarding, tailor assessments, and build

safety plans that actually work – not just tick boxes. For our long-term clients, it’s all about keeping things fresh. Safety isn’t a one-and-done deal; it’s a living system.

We once had a client who hadn’t touched their safety folder in over a year. Then came the call: “We’ve got a pre-qual due tomorrow – can you help?” We jumped in, updated their documents, and got them across the line. It was a reminder that safety isn’t just about being ready – it’s about knowing someone’s got your back when you’re not.

Wednesday

Toolbox talks and trust building

Site visits continue. We’re running toolbox talks, reviewing hazard registers, and investigating incidents. But here’s the secret sauce: it’s not just about the

paperwork. It’s about people. Building trust, reinforcing safety culture, and being the calm in the storm when things go sideways. We’re part coach, part counsellor, part compliance guru.

One rural client told us, “I don’t do paperwork – I do work.” But after a

“

We help prepare for WorkSafe investigations, support clients through interviews, and ensure documentation is robust and defensible. Some cases stretch over months, even years

serious near-miss involving a quad bike, he saw the value in having systems that protect his team. Now he runs monthly toolbox talks and even keeps his hazard register in the ute. It’s not about changing who people are – it’s about showing them why it matters.

Thursday

Lawyers, long roads and long-term support

Not every week is easy. Some days, we’re sitting across from legal counsel, helping clients navigate the aftermath of serious harm incidents. These are the moments when the stakes are high, emotions are raw, and the paperwork is just the beginning.

As advisors, we often act as the bridge between the business and its legal team –translating technical safety language into clear, actionable steps. We help prepare for WorkSafe investigations, support clients through interviews, and ensure documentation is robust and defensible. Some cases stretch over months, even years. We stay with our clients through it all – reviewing systems, updating processes, and embedding lessons learned. It’s a marathon, not a sprint, and it’s where our role as trusted advisors really shines.

We’ve had late-night calls from clients dealing with serious harm incidents –scared, unsure, and overwhelmed. One client said, “I didn’t know who else to call.”

That’s why we do what we do. We’re not just advisors; we’re a steady hand when things feel out of control.

Friday

The drop-off and the call-back

It’s common for clients to drop off after their initial setup – systems are in place; things feel under control. But then comes the call: “We need help,” or “Can you send through our documents for a pre-qual?” That’s when we remind them: health and safety isn’t just an investment – it’s assurance. We’re here anytime, not just when things go wrong. Being available, responsive, and ready to support is what builds trust and long-term partnerships.

Then the call comes: we’ve had a fatality. Three weeks in a row now of serious harm – and then this. The worst call we get. A mother lost her life in a workplace accident, leaving behind her children. It’s devastating. And it’s a stark reminder of why we do this work.

Saturday

The tough conversations

In some industries, especially smaller or remote ones, health and safety is still seen as a “tick-box” exercise. Convincing a business owner that safety is an investment in their people takes patience, empathy, and a good dose of Kiwi pragmatism. We translate legislation into language that makes sense on the ground. No jargon, just real-world impact.

Sometimes the biggest wins aren’t dramatic. Like when a team member who never spoke up in meetings started leading hazard reviews. That’s culture shift. That’s safety in action.

Sunday

Behind the scenes and supporting the supporters

While the fieldwork gets the spotlight, the engine room hums quietly. Payroll, invoicing, reporting, and updating SMS templates to keep pace with changing legislation. It’s the stuff no one sees – but without it, the whole operation stalls.

This job isn’t just physically demanding –it’s emotionally intense. Handling serious incidents, supporting investigations, and

helping teams through trauma takes its toll. That’s why we prioritise our own well-being: flexible hours, regular check-ins, and time off when it’s needed. You can’t lead on safety if your own team’s running on empty.

And always – reset and recharge

Nature, fishing, gardening, kids –whatever helps us reset. Because in a world where urgency is constant, perspective is powerful. We come back Monday (or sometimes Sunday) ready to do it all again.

Safety management isn’t just about compliance – it’s about care. It’s about making sure every worker gets home safe, every business thrives, and every system supports the people it’s built for. It’s demanding, unpredictable, and deeply rewarding. And that’s exactly why we live and love it.

Stay safe out there in the workplace.

Written by Debbie Robertson

www.ruralsafe.co.nz

DEBBIE ROBERTSON Rural Safe Founder

CHARLOTTE ROBERTSON Health and Safety Practitioner

KRISTEN COONEY Health and Safety Administrator

JEMIMA PRICE Health and Safety Officer

•

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Both Qualifications are available nationwide.

One for the old fellas

If the saying, “The harder the battle, the sweeter the victory,” is anything to go by, then this year’s National Fencing Championship winners have a lot to be proud of.

New Zealand Fencing Competitions (NZFC) is the recognised National Sporting Organisation for the sport of competitive agricultural fencing, and these competitions see all age groups compete against each other. You won’t find any Masters, Seniors or Veterans divisions here, no siree.

So, on Monday morning of Fieldays week, when 27 individual competitors and 17 doubles pairs braved the cold, foggy Mystery Creek conditions for the heats to earn themselves a place in the finals, it’s fair to say the competition was going to be tight.

Wednesday saw the Fieldays Silver Staples cadet competition, aimed at developing the skills of emerging fencers from agricultural training institutes and high schools. The competition is equally attended by male and female students, and has earned its place as a vital step in these young fencers’ development. This year saw two teams each from

Geraldine High School, Pukemiro Station and Smedley Station, with Thomas Batty & Cullen Bolt from Geraldine High School taking top honours on the day.

Across the hill, Kupu Lloyd, Tom Kerley and Michael Trott, all hailing from Gisborne, South Islander Craig Sinclair, Clevedon fencer Murray Graham, and local Waikato man Sam Burton, were competing in the Bill Schuler final. This event is designed to bring along competitive fencers and provide experience in the tense atmosphere that Fieldays provides – a stepping stone towards the Golden Pliers® by WIREMARK®.

Judges were encouraged by the quality of workmanship and the lift in game compared to previous years’ competitions. One judge was spotted practically skipping with excitement to the judge’s caravan to enter his scores, commenting, “I really enjoyed judging those! It’s very promising – they’ve all done a great job out there. Fencing competitions has a bright future.”

Thursday came too soon for some and not soon enough for others in the Golden Pliers® by WIREMARK® Singles competition. Pressure was on last year’s winner, Tim Garrick, to retain his title. Past

champions Tony Bouskill & Tim Stafford were both keen to see if they still had what it took. Long time competitors

Jeff Joines and Matt Jones, along with up-and-comer Cory Twigley, were all hungry for a win, and young bucks Shay Robertson and Cameron Hammerton had shown they were big threats capable of a takedown.

Throw in arguably some of the toughest conditions seen to date – cold, persistent heavy rain, an age gap spanning 28 years across the field – and the scene was set for an epic battle. Onlookers speculated if age or youth would prevail.

As the iconic Golden Pliers® by WIREMARK® Singles competition progressed, a couple of things hadn’t gone quite to plan for Matt Jones, who then decided to forfeit aiming for the title and powered through the rest of the fence to be the first to complete the mammoth task in a mere 5hrs 7min. This earned himself the Nick Liefting First Off the Line award, and set the tone for the rest of the competitors – who were now incurring time penalties. Tim Garrick and Tony Bouskill finished within seconds of each other about 15 minutes later, and the other finalists came off steadily afterwards, all trying to balance their quality with the clock.

Golden Pliers winner and Silver Spades co-winner Tim Stafford

Photo credit Roz Anderson Photography

Day three dawned cool and clear for the Fieldays Silver Spades® Doubles Championship. This was another top-level event of high-calibre fencers, including two international pairs and one South Island duo, making it the largest final to date.

The lads all had their work cut out for them, with Chief Judge Owen Petersen requesting a 36m fence consisting of 6 x 2.5 mm WIREMARK® wires, two being electric, two diagonal stay assemblies, and an angled section of Goldpine® post & rail, including a pedestrian gate to be made & installed with the use of Cyclone nails. The Strainrite claw insulators and plain wires were to be stapled on with a StockAde ST400i gas powered staple gun.

A large crowd of spectators formed as the competition took place. Looking at the amount of work in front of them, most pairs decided early on to split up and tackle effectively half the fence each – with one boring, posting and doing the electrical work, while the other chewed their way through the post and rail section, which required a lot of nutting out and delicate finishing. There was minimal wastage of rails allowed, a wrong measurement or cut meant they wouldn’t be able to complete their fence.

The UK team of John Morgan and Si Gibbs, representatives of the UK Tornado Fencing Competition, and USA pair Ed Struna and Luke Gibson, representatives of the U.S. Platinum Strainer Doubles Championship, all showed remarkable workmanship – on top of having to master new techniques and borrowed tools.

Southern lads Thomas Rathgen and Isaac Johnston meant business coming off the back of their win at Kirwee. Shane Bouskill had fresh legs, having not competed the previous day, hoping this would help seal a win with son Tony, while previous finalists Micheal Trott and Kupu Lloyd looked every bit competitive and polished as they settled into the task.

The final was not immune to mishaps, with Tim and Cory snapping the head off their spade whilst trying to make a lastminute adjustment to their stay block, and another competitor snapping their footing wire whilst straining up the foot.

First finished were Tim Garrick and Cory Twigley, looking formidable again this year. Seven and a half minutes later, there was a head-to-head, breakneck race down the hill to the finish line between youngsters Shay Robertson and Cameron

Hamerton, and the oldest pair, Jeff Joines and Tim Stafford.

The formal prizegiving function was an opportunity for sponsors Wiremark, Cyclone, Goldpine, Strainrite, Stihl, StockAde, Revolution Postdrivers, FCANZ and Fieldays to each speak and be acknowledged for their considerable support, which is instrumental to the success of such a world-class event. This year, a new sponsorship structure was introduced with NZFC supporters, supported by farming entity Ngakaroro Land Co Ltd.

Special recognition was also made to the judging and admin teams, the sponsorship committee and ground crews for their effort and dedication in what is a very long and intense week for all of these volunteers. MCs Craig Wiggins and Craig Graham were also thanked for their expertise.

This year saw Micheal Trott secure his 2nd Bill Schuler title, with Kupu Lloyd in 2nd, and 3rd placegetter Sam Burton. Best First-Year Entrant went to David Swansson, and Murray Graham was awarded the Best Second-Year Entrant award.

The National Singles championship title and the prestigious Golden Pliers® by WIREMARK® Singles competition were awarded to Tim Stafford on a score of 91.33 points, ahead of runner-up Tim Garrick on 95.79, and Tony Bouskill in 3rd place on 102.63. Stafford also won the Best Quality award (the highest standard of fence, no time consideration). His win came 10 years after his first title, and after a brief hiatus from competitions following shoulder surgery in 2019.

The final award of the evening went to Jeff Joines and Tim Stafford in the Fieldays Silver Spades® Doubles Championship, as the oldest combo in the field, and a relatively new pairing, having only competed together once before. With a score of 99.88 points, they won by a convincing 9.78 points over previous multiple winners Tony Bouskill and Shane Bouskill, with last years’ winners Tim Garrick and Cory Twigley rounding out the podium in 3rd on 138.45 points.

Thanks to the organisation by NZFC, and costs covered by sponsors Fieldays®, Strainrite, Cyclone, Revolution Postdrivers, and FCANZ, Tim and Jeff’s win earned them a place to compete in the U.S. Platinum Strainer Doubles Championship at the East Coast Fencing Rivalry in Virginia, USA.

Comments from our visiting competitors during the evening all echoed the same theme – saying they were struck by how welcomed they were made to feel, likening it to a big family rather than a group of competitors, as everyone was willing to lend tools, tips and banter. They also wished to thank Nick Liefting, Wayne Newdick and the Bouskills for their hospitality and training sessions.

As the week drew to a close, all finalists reflected & celebrated their outcomes, and showed us all that success at this level is no accident. It is hard work, perseverance, learning, adapting, and a love of what you do.

And sometimes, age.

Full results, photos and videos on the NZFC Facebook page.

“

Article by Vanessa Stafford on behalf of NZFC Photographs reproduced with permission by NZ Fencing Competitions.

Corey Twigley & Tim Garrick

Photo credit Roz Anderson Photography

USA, UK and South Island finalists.

Photo credit Roz Anderson Photography

Fieldays Silver Staples winners Thomas Batty and Cullen Bolt

Photo credit Vanessa Stafford

Cameron Hamerton

Photo credit Roz Anderson Photography

Fieldays Silver Spades co-winner Jeff Joines

Photo credit Roz Anderson Photography

Bill Schuler winner Micheal Trott

Photo credit Roz Anderson Photography

Nick Liefting First Off The Line winner Matt Jones

Photo credit Roz Anderson Photography

Kupu Lloyd

Photo credit Vanessa Stafford

Employment Law Update

From 1 July 2025, key employment law changes take effect covering parental leave, partial strikes, and access to employment agreements. These updates aim to provide clearer, fairer processes for both employers and employees. Below is a summary of the changes.

Changes to parental leave

Changes to the Parental Leave and Employment Protection Act 1987 take effect from 1 July 2025. The changes clarify:

• that certain absences from work will still count as hours worked when assessing whether an employer or self-employed person meets the required work hours to qualify for parental leave payments

• that any week for which preterm baby payments are made are in addition to, and must not be counted as part of the maximum period of primary carer leave, the maximum period of extended leave or the duration of the parental leave payment

• that a person who is a primary carer but not the birth mother or their spouse/partner (for example, through adoption, surrogacy, or whāngai) is entitled to a parental leave payment if the person stops working as an eligible employee or an eligible self-employed person within a reasonable period after becoming the primary carer

• the start of parental leave payment period where there is a preterm birth or for certain primary carers.

Changes to the rules for partial strikes

Recent changes to Employment Relations Act 2000 affect how employers can handle pay when employees participate in a partial strike.

Partial strikes are industrial actions that involve employees still working, but there is a reduction in the employee’s normal output, rate of work or a breach of the employee’s employment agreement.

The new rules give employers two new options for making pay deductions in the case of a partial strike.

• Deduct 10% of the employee's pay for the period of the partial strike, or

• Make a proportional deduction, calculated using a specific method set out in the legislation at section 95C of the Employment Relations Act.

The employer must give notice of a pay deduction to the employee who is or will be participating in the partial strike. If

the employee has concerns with the pay deduction, they will need to communicate with the employer through their union.

Law changes about employment agreements

Changes to the Employment Relations Act 2000 came into force on 30 March 2025. They introduced rules about having easy access to employment agreements.

Since 30 March 2025, employers must keep and have easy access to a copy of employee's employment agreements.

If an employee asks for a copy of their agreement, the employer must produce or provide it within 7 working days.

All other rights and obligations relating to employment agreements remain unchanged.

For more information, see employment.govt.nz

A new standard for low-loader ramp safety

In New Zealand’s construction and infrastructure sectors, the use of low-loader trailers is routine – but the risks they pose are anything but ordinary.

Ramp-related incidents have led to serious injuries and fatalities, often stemming from uncontrolled drops, hydraulic failures, or poor maintenance practices. To address these high-energy hazards, Construction Health and Safety New Zealand (CHASNZ), in collaboration with industry leaders and WorkSafe NZ, has released the Good Practice Guide for Low-Loader Ramps. This comprehensive resource offers practical, evidencebased strategies to eliminate or minimize risks during the loading and unloading of heavy machinery.

Designed for owners, operators, maintainers, and designers, the guide

aligns with the Health and Safety at Work Act 2015 and introduces Energy-Based Safety principles to tackle hazards exceeding 1,500 joules. Whether you’re a PCBU looking to implement direct controls like double-acting rams, or seeking alternative measures such as trained spotters, this guide empowers you to make informed, safety-first decisions. It’s not just a document – it’s a blueprint for safer worksites across Aotearoa, and well worth a read.

Working smarter: 4 ways AI can help your business

AI is on everyone’s mind, it’s exciting and can greatly help people be more productive and creative. But how can AI help the average Kiwi business or entrepreneur? Spencer Bailey, Head of New Zealand – Meta, asks this very question.

In New Zealand, small and medium-sized businesses are constantly looking for ways to work smarter, not harder. A recent New Zealand.AI article suggests that there is growing interest and strategic consideration of AI among many New Zealand businesses, driven by various commercial needs such as cost reduction and improved customer experience. There are many ways businesses can leverage AI, which can help you save time on tasks, increase your capabilities, or even reach new customers more effectively.

1. Leverage AI to bring your imagination to life

Today, the majority of us are discovering brands online and on social media. But for small and medium-sized businesses, it can be incredibly onerous and time consuming to balance always-on marketing campaigns while juggling other business needs.

Now, brands can bring their most imaginative ideas to life with AI tools right at their fingertips. Need a suite of campaign images for an ad but don’t have the budget for photography? Not a problem with AI image generation technology from the likes of Meta AI, Adobe and Canva.

Creative represents one the biggest levers advertisers can pull to improve campaign performance. We’re investing in more generative AI features on our platforms within our Ads Manager, making it easier than ever to diversify creative assets.

AI can also help businesses keep up – generating video content ideas, plan production and timings, generate visuals and even speed up the editing process.

2. AI can help you to stay on top of customer service

A happy and loyal customer base is the key to success for any business. It’s no longer enough just to provide timely replies to customer queries; the modern consumer expects personalisation. Importantly seeing promos and offers relevant to their interests and receiving a customer service experience that feels personal. AI-powered chatbots or virtual assistants can automate customer interactions, freeing up valuable time for more strategic tasks.

Meta is leading the charge in this space, empowering businesses to harness AI tools to personalise recommendations based on customer behaviour and preferences. These technologies enable companies to offer a bespoke experience that keeps customers engaged and satisfied. So buckle up because, with AI on your side, you can take your customer service to a whole new level.

3. AI can be your advertising ally

How much time and money could you be saving with AI? If you manage your marketing internally and need a faster solution to advertise your products or services, AI can be your most powerful ally. Most advertisers expect to save time by using AI, with more than half estimating that generative AI will save up to five or more hours a week – the equivalent of one month per year.

Social media companies are making it easier than ever for brands to tap into AI advertising and marketing tools within the platform itself. AI and machine learning can help optimise campaign results, personalise ads by serving them to the right people at the right time.

AI does more than just save time, it enables businesses to deliver personalised ad experiences to users, it tailors content based on preferences and ensures your content is delivered to the right audience.

4. Don’t miss out on AI-powered data insights

Imagine having a crystal ball that shows you exactly how your customers interact with your content, and what works and what doesn’t. Well, that is exactly what AI powered tools can do for you.

The days of online surveys and customer feedback forms are long gone. AI tools can offer instant information by crunching the data and creating smart insights, allowing you to tailor your content using real-time data. For the first time, small businesses have the power to use big-player technology to get ahead of their competitors and make the most of the data and analytics they might have been missing out on. By employing these strategies, you can start to really captivate your audience, streamline your processes, and take your business to the next level.

Originally published on ITBrief.co.nz

Tool safety on the fence line –meeting WorkSafe NZ requirements

“It’s all fun and fencing until someone forgets their safety glasses…” Fencing is more than just hammering in posts – it’s a craft, a tradition, and sometimes a race against the weather.

Whether you’re wrangling wire, firing up a chainsaw, or giving a post a good whack with a hammer, like a pro, safety should always be your first tool out of the toolbox. Fencing work is no walk in the paddock. It’s gritty, hands-on, and often done in the elements. But behind every sturdy fence is a toolkit full of gear that – if not handled right – can turn a good day’s work into a trip to A&E.

This guide is your no-nonsense, WorkSafe NZ-aligned companion to staying safe while using everything from nail guns and chainsaws to spray cans and wire strainers. So, before you grab that Metalex or fire up the compressor, let’s make sure you’re geared up, trained up, and ready to fence like a pro – safely.

Fencing tool safety

Ensuring safety while using fencing tools is critical for protecting workers and complying with WorkSafe NZ regulations. This guide covers essential safety practices for common fencing tools and equipment, including nail guns, hammers, cutters, pliers, and gas-powered systems.

Regulatory framework

The Health and Safety at Work Act 2015 (HSWA) is the cornerstone of workplace safety in New Zealand. It requires Persons Conducting a Business or Undertaking (PCBUs) to take all reasonably practicable steps to eliminate or minimise risks. Under HSWA, both PCBUs and workers must ensure tools are used safely and responsibly.

Supporting regulations include:

• Hazardous Substances Regulations 2017

• Approved Codes of Practice (ACOP) for specific tools

Picture this: a sunny day, a fence line, and a nail gun that’s just a bit too eager…

Modern fencing tools like the gaspowered staple gun have revolutionised fencing efficiency on New Zealand farms. Designed to reduce physical strain and save time, these tools are especially useful for high-volume fencing work such as on lifestyle blocks, deer farms, and commercial pastoral operations.

While incredibly helpful, using a gaspowered staple gun also requires strict attention to health and safety (H&S) protocols to avoid injury and ensure compliance with New Zealand’s workplace safety laws.

Tool-specific safety guidelines

Nail Guns (Gas or Air-Powered)

• Use sequential firing mechanisms: reduce accidental discharge

• Inspect regularly: follow manufacturer guidelines

• Wear PPE: safety glasses, hearing protection, gloves, and steel-cap boots

• Inspect before use: check for damage. Never use a faulty tool

• Use safely: keep hands clear of staple area. Only fire when pressed against the post

• Handle gas safely: store away from heat. Replace cartridges outdoors or in well-ventilated spaces

• Train users: only trained people should use the gun. Induct and supervise new users

• Work smart: avoid wet conditions and watch footing on rough terrain

Chainsaws (Petrol and Electric)

• Must include safety features: chain brake, catcher, throttle lockout, rear handguard

• PPE: chainsaw chaps, steel-capped boots, helmet with visor, gloves, hearing and eye protection

• Avoid kickback and drop-starting; maintain chain sharpness and tension

Planers, Chisels, Drills, Hammers

• Inspect before use for damage or wear

• Use the correct tool for the task

• Maintain sharpness and secure handles

• Wear eye protection when using chisels or drills

Wire Strainers

• Inspect for damaged components

• Use gloves to prevent cuts and punctures

• Ensure strainers are properly tensioned and anchored

Spray Cans: Metalex and Spray Paint

Spray cans used for treating posts and marking lines are classified as hazardous substances.

• Ventilation: use in well-ventilated areas, or outdoors

• PPE:

- Respiratory protection (e.g., masks rated for organic vapours)

- Eye protection (goggles or face shields)

- Gloves (chemical-resistant)

- Protective clothing to prevent skin contact

• Storage: keep away from heat sources and direct sunlight. Store upright in secure, ventilated areas

• Labelling and SDS: ensure all spray cans are labelled correctly. Maintain Safety Data Sheets (SDS) on-site

• Training:

- Workers must be trained in handling, application, and emergency procedures.

- Follow manufacturer instructions and employer safety procedures for setup and use

- Inspect regularly for wear and damage Hammers, Cutters, Pliers

• Ensure tools are in good condition – no cracks, rust, or loose parts

• Use the right tool for the job to avoid misuse

• Maintain sharpness of cutting tools and replace worn components promptly

WorkSafe NZ mandates the use of PPE as a last line of defence:

• Eye protection for flying debris

• Gloves for handling sharp or hot materials

• Hearing protection when using loud tools like compressors or nail guns

• Steel-toe boots and high-visibility clothing on construction sites

Personal Protective Equipment (PPE)

Training and competency

Training must include:

• Safe operation of tools

• Emergency procedures

• PPE usage and maintenance

• Hazard identification and reporting

• Workers using powder-actuated tools must be certified, and all training should reflect current industry standards.

Tool Care and Maintenance

• Tools must be tested / tagged regularly

• Maintain cutting edges and replace worn parts

• Store tools in dry, secure locations

• Follow manufacturer guidelines for servicing

Gas Cylinders and Compressors

• Handling compressed gases and air systems requires strict adherence to hazardous substance regulations:

• Store cylinders upright and secure them to prevent tipping

• Use approved containers and fittings

• Conduct regular leak checks and pressure tests

• Train workers in emergency procedures for gas leaks or compressor failures Emergency preparedness

Workplaces must have:

• Emergency response plans tailored to tool-related risks

• First aid kits and trained personnel on-site

• Procedures for reporting notifiable incidents such as serious injuries or equipment failures

Conclusion

Adhering to WorkSafe NZ’s regulations ensures not only legal compliance but also a safer working environment. Regular training, proper PPE, and diligent maintenance are key to preventing injuries and fostering a culture of safety in fencing operations.

Positive Progress in Health and Safety Across New Zealand

New Zealand continues to make meaningful strides in workplace health and safety, with several recent developments that reflect a growing culture of care, collaboration, and innovation:

2025 Safeguard Workplace Health and Safety Awards

This year’s awards celebrated outstanding efforts across industries. The Port Industry Fatigue Working Group took home the Supreme Award for developing the country’s first fatigue risk management guidelines for port workers – a sector known for its demanding 24/7 operations. Their collaboration involved 28 organisations, unions, and regulators working together to tackle a long-standing safety challenge. Boost in Health and Safety Inspectors

In 2025, WorkSafe NZ announced the recruitment of up to 60 new health and safety inspectors, backed by a $2.7 million investment. This move brings New Zealand closer to meeting international benchmarks for inspector-to-worker ratios and aims to shift the focus toward education and collaboration rather than enforcement.

Training and Mental Health Initiatives

Organisations like +IMPAC have expanded their training programs. There’s also a growing emphasis on mental health and resilience training, helping teams build stronger, safer, and more supportive workplaces.

These developments reflect a nationwide commitment to safer, healthier, and more empowered work environments. By staying informed and proactive, fencing professionals can be part of this positive momentum – building not just fences, but a culture of safety.

Best regards, Deb and the RuralSafe Team

www.ruralsafe.co.nz

Seven ways to wow clients and dominate your niche

It sounds so easy: Go out on your own. Provide excellent service. Get happy clients, referrals, repeat work, 5-star reviews, and a reputation as one of the best.

But have you ever had something go wrong on a job and despite your best efforts, the client ended up unhappy with how long it took – or worse – disagreed with you over the price?

No doubt about it: customer service is important.

And good communication certainly isn’t the only factor.

Other things to consider:

1. What does the wow look like?

Everyone from sales reps to technicians or tradesmen working onsite should have a clear understanding of what’s expected around customer service.

A great way to get everyone on the same page is to “define the wow”. In your next team meeting, ask everyone to describe customer service experiences they’ve had personally. Write all these up on the whiteboard. What are the common themes?

Put yourself in the customer’s shoes – what expectations would you have if you were the client?

How can you set the bar on the first interaction – and match or exceed that each time you have contact with the client, all the way through?

Just like there are procedures on how to carry out work, there should be procedures for dealing with customers.

“ Lead by example. If you refuse to compromise quality and standards, and only speak about clients respectfully, your team will see that and follow suit

2. Little things make big waves

Sometimes it’s the smallest action that can make the biggest difference: arriving on time; not walking on grass/ gardens; using the client’s name; taking off boots (or wearing covers) before stepping inside; leaving things clean and tidy; bringing in the bins for a customer. Clients really notice that stuff.

“ Give clear expectations to the client. Be transparent from the very beginning, especially around pricing, timelines, and any variations

Especially if they’ve had bad experiences with tradies in the past.

The little things show your commitment to raising the bar and building trust and loyalty.

Did you know that acquiring a new client costs five times more than getting repeat work from an existing one?

3. Customer service is an inside job

Here’s the thing: customer service starts with culture.

How you treat and speak to your staff has a direct impact on how they treat and speak to clients.

Lead by example. If you refuse to compromise quality and standards, and only speak about clients respectfully, your team will see that and follow suit.

“The fish stinks from the head down.”

Another tip: when staff ask you what to do, say, “What would you do?”

As leaders, we like to “tell.” Instead, empower them to figure it out.

With enough training, in time, they won’t need to ring you, and you’ll be confident they know how to handle things exactly as you would.

That’s why hiring staff not just based on experience but based on attitude and willingness to learn is often a winning move.

Also, give specific positive feedback, so they know exactly what they’re doing right.

Note: As the owner, you’re invested in building a good reputation and making your company successful. If you can’t say the same for your staff, it’s time to train them to think more like you. Show them a career path (not just a job). Incentivise them for hitting targets – and going above and beyond for clients.

Set the expectations and spend time educating your employees.

4. Miscommunication leads to misunderstanding – which never leads to anything good One thing’s for sure: open communication is key.

Give clear expectations to the client. Be transparent from the very beginning, especially around pricing, timelines, and any variations.

Be sure sales staff aren’t making promises your tradesmen can’t keep. Always acknowledge and inform the client if problems arise. Let them know you have a solution – they will appreciate your forward-thinking.

Explain the costs involved (if any) and why they’re needed. Leaving it – or going ahead without explanation – is likely to cause headaches later.

Project Management software like Tradify or Simpro also have timesaving features, like the ability to track leads, and a customer portal to streamline all communication and decisions in one place.

5. Feedback is the breakfast of champions

An issue brought up by a customer is actually a good thing. It’s an opportunity to see your business through the eyes of the client. Take it as a chance to prove how good your customer service really is.

Deal with complaints ASAP and rectify the problem. Leaving it to resolve itself will almost always make things worse.

A complaint is a customer reaching out for help. Even if they’re taking personal digs or having a bad day and taking it out on you, keep your cool.

If handled well, clients can actually end up being bigger fans than if the issue had never arisen.

When a customer says they’re not happy, what do your guys say to that customer? Have a process, and make sure everyone knows what it is.

Also, keep in touch with clients after jobs. Ask them, “How can we improve?”

Feedback is how you get better.

6. Look to build a relationship (not make a sale)

This is a much easier way to win jobs.

It’s even been found that 68% of clients are willing to spend more when a company provides excellent service through the buying process.

So, when quoting, be intentional about building rapport, and listen carefully to what the client wants, rather than jumping in to offer a solution too quickly.

Be prompt and friendly with communications, and keep language friendly – words like “company policy” are a big turn-off!

7. Your reputation hinges on consistency

67% of clients say they’d actively discourage others from using a company that provided poor service.

One bad experience can, unfortunately, be talked about online again and again. Word of mouth is now on steroids. Potential clients can easily find reviews (good or bad) in seconds.

The bottom line is, you’re not the only one representing your company, so there needs to be consistency.

The best way is to create systems within your business that everyone follows. Then check in regularly with staff. And track your KPIs around customer service.

Systemise and automate your customer service as much as possible, so you can stay on top of your game and avoid the stress of unhappy clients. Even if it goes wrong, it can’t go too wrong, or too far, without you knowing about it.

Can you really afford not to?

If you’re ready to take your fencing business to the next level, then book in a free strategy session with Daniel www.nextleveltradie.co.nz/nextstep/

Written by Daniel Fitzpatrick Business Coach, Next Level Tradie

Youth no barrier to business

FCANZ’s youngest member, Geraldine-based Tom Batty, has shown that you’re never too young to get started, setting up his own fencing contracting business while also finishing high school.

The 18-year-old fencing competition champion started out completing fencing jobs for a few locals last year while still a full-time student at Geraldine High School. He now has around 15 clients, carrying out smaller fencing jobs that aren’t big enough to call in the larger contractors.

With his school journey coming to an end this month, he hopes to broaden his skills in the agricultural field, working on the family farm – a runoff with beef cattle and some cropping – while continuing to operate his fencing business. This summer, he will get out driving the big machines for the cropping season.

Next year, he will begin a Diploma in Agriculture at Lincoln University.

While still at school full-time, Tom managed to complete around a day’s worth of work on the fenceline per week, working after school and in the evenings using the family tractor and post-driver.

He discovered fencing through the school’s Primary Industry Academy (PIA) in Year 11– and he hasn’t stopped since. What he enjoys about the work is the satisfaction of visually seeing what you have produced.

“I really like being able to see the finished product and knowing it’s going to be there for years to come.”

A year ago, he saw a business opportunity when family friends in the district started calling on him to get small fence jobs built, and he has now completed a number of fencing jobs around the district.

While organising posts from local timber company Point Lumber one day, he was convinced to join FCANZ to take advantage of the generous discount.

It turned out to be a great move, he says.

“I have learnt heaps from becoming an FCANZ member and meeting other contractors who have given me tips and the confidence to do jobs on my own.

“The practice days are really helpful – you learn a lot there, (and) I make the most of my FCANZ membership discount, which has also been helpful.”

While managing to keep up with his schoolwork and run his business, Tom also found time to compete – and win – at fencing competitions.

In March this year, he and fellow PIA student Cullen Bolt won the South Island Fencing Championships held at the Southern Field Days at Kirwee. The pair came first, narrowly beating another Geraldine High School team.

They went on to compete at the Fieldays Silver Staples pairs competition as the only school team, taking out the competition that is typically dominated by cadets from Smedley and Pukemiro stations.

“It was pretty good. We didn’t really expect it.”

Leading up to the competition, the students created a competition area, backfilling competition lines with sand to mimic ground conditions at Mystery Creek. They practised in the dark with the truck headlights on two or three times a week, as it was the only time they had available.

“(We did) lots of lunch times and after school sessions to practice for competitions,” Tom says.

At the same time, he helped out at the academy, helping other students to improve their fencing skills.

In starting out in contracting, he has had to get his head around the logistics of managing gear and materials, and has

built up good relationships with local suppliers, including Timaru-based Point Lumber.

“Andy from Point Lumber has been really helpful, and I have learnt heaps from him in terms of using quality materials.

“Plus, I have recycled the used competition posts from school as they come spare to use at home.”

To keep on top of bookwork, he has enlisted the support of his parents, which, with just a handful of locals as clients so far, is not too much work.

“At the moment, Mum and Dad help me with this, and I’ve really only done jobs for neighbours and farmers I know.”

When he’s not on the fenceline or out on the farm, Tom enjoys volunteering for the academy, sharing his fencing skills with other students. After work and on the weekends, he enjoys going out hunting with mates.

He says he might look at expanding his fencing business in the future, but for now, he wants to gain a broad experience in agriculture.

“I’m probably more interested in doing a bit of both.”

Written by Rosa Watson

Thomas Batty with competition team mate Cullen Bolt

A Wife’s Tale

“I had a chat with Luke today,” Shaun blurted out during a quick phone call. “Oh, really?” I replied, almost holding my breath for what the outcome of that chat was. Shaun had been stewing on an issue with one of our main clients for a while.

“Yeah, it was big, and I had a knot in my stomach,” he added.

Oh. Shit.

“Okay, um, how did it end? Is everything all good?” I tentatively asked. Please. Please, on my knees, please let it be all good. Now’s not the time for us to lose a big and reliable client.

“It was all good. I’ll tell you about it tonight,” he replied, and hung up.

Oh man, I hate being left hanging. Mainly because in my mind I go over different scenarios that could have happened, what might have been said, what Shaun should have said, or more to the point –what he shouldn’t have said. I assume things. I make up a story and think about it so much that a story becomes – real.

Here’s the thing. We all do this. And we do this with absolutely everything, all the time. We just don’t realise we do. We create assumptions in the form of stories for how we view our world. These stories are influenced by things like how we were raised, what we saw other people doing and saying, the community and culture and country we live in, what we read, what we watch. Absolutely everything you’ve experienced and taken on as the ‘right’ way or ‘wrong way’ constructs your stories.

*Insert fancy word for this: Social Constructionism. Eyes glaze. Yawn. But I’m going to keep going because the end of this story is important.

Think about these stories:

• We’re not making any money because we’re not working hard enough.

• I deserve a break because I’ve worked hard.

• Men don’t cry.

The problem with stories is that we get a bit caught up in thinking they are The Truth.

Shaun often says, “There’s three sides to every story: your side, my side and the truth.” But this is not entirely correct. There is often no “one-and-only-truth” at all. Because, like I said, we each create our own truths, therefore they can be uncreated – or shall we say… changed.

“ We create assumptions in the form of stories for how we view our world. These stories are

influenced by things like how we were raised, what we saw other people doing and saying, the community and culture and country we live in, what we read, what we watch

Now, the situation with our client Luke is that we have been loyal contractors to them for ten years, and we did a quote for them and lost it to someone else. This is a fact. Yes.

But how Shaun tells that story to himself and others is how he creates the truth of the matter. For example, he could say, “My quote was for better quality materials, so of course I’d miss out on price. He set me up deliberately, so I didn’t win it.” And then Shaun could gather more evidence to support the story of deliberateness: “He did it so his mate would win the quote.” And then decide that “I can’t trust the guy, I’m never doing business with him again.”

This is one story. Created by Shaun. Forming his reality of being shafted.

When Shaun finally got around to finishing his story to me that night, he said he told Luke he was pissed about it and that Luke apologised.

Woah. Unexpected.

Luke said he had no idea what was going on within that department of his business. He also got the new guy who had accepted the quote to apologise too.

This was a whole different story.

What’s important is knowing that we are choosing the stories to create, to believe, to tell, and retell. This is important because it relates to how we then decide to act on things, e.g. stew on the matter and forever have beef with Luke or find out a different story, accept the apology, let go and move on.

So, before you go getting a knot in your stomach too, remember that the story is just your story. What if there’s another one? A better one.

Written by Angelena Davies

Angelena Davies is a wife and mum who happens to have a Masters degree in Social Sciences. Alongside running Davies Fencing she is also a coach, facilitator and author helping children and adults to access “flow” so their lives are easier and more fun.

SNAP & WIN!

COMPETITION

Throughout May – July, FCANZ’s Snap & Win! Facebook competition gave members to change to show off their best reading spots, best threads, and favourite projects.

Big thanks to everyone who entered, liked or shared – and to our amazing prize sponsors PGG Wrightsons, Bunnings Trade, and Farmlands.

We love the photos and the banter – keep it up!

MAY

Show us your GEAR

CONGRATULATIONS Noah Jaunay from Precise Fencing, who ‘loves a singlet’.

JUNE Show us where you read WIRED

While Nick Terry put in a good effort, which the people liked, unfortunately, he wasn’t the winner of our June Snap & Win. The winner had to be Isabelle Atkinson and the girls from PIA at Geraldine High School NZ for the photos they took in 18, that’s right, 18 different locations around Fieldays with WIRED magazines! Congratulations Isabelle!

Special mention to the other PIA students, Cullen, Tom and Milly, who, between them, had photos with WIRED in another 7 locations at Fieldays. We love your work!

Hunter Tyrell from HT Fencing LTD

Winner

JULY

Honourable mention: Nick Terry

Boast, Brag and Flex

For a humble bunch of fencing contractors, the chance to blow your own trumpet, to boast, brag, and/or flex about your favourite fencing projects, was too alluring. This competition had a great response, with winner Hunter Tyrell showcasing an impressive set of stockyards, capturing some gorgeous moody colours in the background

Noah Jaunay from Precise Fencing

Isabelle Atkinson and the girls from PIA at Geraldine High School NZ

FCANZ Board

PHIL CORNELIUS

PRESIDENT

m. 027 274 4188

e. phil@fcanz.org.nz

JANINE SWANSSON VICE-PRESIDENT

m. 027 381 2025

e. janine@fcanz.org.nz

DONNA UPTON TREASURER

m. 021 761 022

e. donna@fcanz.org.nz

RUBEN CONNELLY

m. 027 233 4894 e. ruben@fcanz.org.nz

BURNE MAXTED

m. 027 549 3207

e. burne@fcanz.org.nz

FCANZ Operations Team

JAIME BIGWOOD

Executive Director

m. 021 2848 223

e: exec@fcanz.org.nz

BEN FISHER

m. 027 337 7442 e. ben@fcanz.org.nz

DEBBIE WHITE

m. 027 495 7033 e. debbie@fcanz.org.nz

SCOTT HEASLEY

m. 027 535 0302 e. scott@fcanz.org.nz

Patron

CRAIG WIGGINS

m. 027 457 6694 e. wiggyswhatever@gmail.com

JEANETTE MILLER

Administration Manager

t. 0508 432 269

m. 027 432 2033

e: admin@fcanz.org.nz

HEATHER KAWAN

WIRED Editor

m: 022 630 8533

e: wired@fcanz.org.nz

Businesses that have achieved Accredited Fencing Contractor endorsement have proven to the assessment panel that they model industry and business best practice in all facets of their company, including quality of workmanship, health and safety behaviours, and management of employees and sub-contractors.

FCANZ Accredited Fencing Contractors

CUSTOM FENCING

Dunedin t. 03 465 7212

e. nick@customfencing.net.nz w. www.customfencing.co.nz

Nick Terry m. 021 614 100

FENSIN

Waikato / King Country t. 07 825 5747

e. fensin56d@gmail.com

Neil Robertson m. 027 474 6335

FCANZ Certified Fencers

OMATA CONTRACT FENCING

Manawatū / Horowhenua / Whanganui / Wellington / Wairarapa e. omatafarming@gmail.com w. www.omatafencing.co.nz

Emile de Greeuw m. 027 320 4756

SPECIALIST RURAL SERVICES

Bay of Plenty e. srsfencing@gmail.com w. www.notjustfencing.co.nz

Scott Graham m. 027 427 7946

This annually-renewed endorsement is for individuals who have completed the NZ Certificate in Fencing Level 4 and can prove they have the skills needed to operate as a foreman, supervise staff and oversee the quality of rural fencing projects.

A1 FENCEWORX

Wellsford

t. 09 423 7585

e. admin@a1fenceworx.co.nz w. www.a1fenceworx.co.nz

Shane Beets (owner) m. 027 625 5383

Nicholas Beets (owner)

ANDREWS OF CANTERBURY

Canterbury / Marlborough / Nelson / Tasman / West Coast e. andrewsofcanterbury@gmail.com w. andrewsofcanterbury.co.nz

Andrew Osgood (owner) m. 027 899 3556

BARAKAT CONTRACTORS

Waikato & Auckland t. 0800 735 513

e. dale@barakatcontractors.co.nz w. www.barakatcontractors.co.nz

Dale Barakat (owner) 0274 735 513

Carl Barakat (owner)

BOZCUT

Northland e. jamie@bozcut.co.nz

James Rogers (owner) m. 027 526 9288

CENTRAL FENCING

Canterbury e. nigel@centralfencing.co.nz w. centralfencing.co.nz

Nigel Broadbridge (owner) m. 021 433 623

COOPER & SPADE FENCING

Bay of Plenty / Tauranga t. 027 4334678 e. cooperandspade@gmail.com w. cooperandspade.co.nz

Benjamin Cooper (owner)

CPC FENCING

Northland t. 09 4332644

e. cpc.fencing@yahoo.co.nz w. www.cpcfencing.co.nz

Phil Cornelius (owner) m. 027 274 4188

Glen Hobbs

CUSTOM FENCING

Dunedin t. 03 465 7212

e. nick@customfencing.net.nz w. www.customfencing.co.nz

Nick Terry (owner) m. 021 614 100

Marcus McKean

Galen Monks

EWING FENCING CONTRACTORS

Oamaru t. 03 431 3864

e. mark@ewingfencing.co.nz w. www.ewingfencing.co.nz

Mark Ewing (owner) m. 027 498 4049

FENSIN

Taupō t. 07 825 5747

e. fensin56d@gmail.com

Neil Robertson (owner) m. 027 474 6335

FISHER FENCING

Gisborne t. 06 862 4081

e. bjfmatawai@gmail.com

Ben Fisher (owner) m. 0273 377 442

GOLDEN BAY FENCING

Tākaka t. 03 525 8426

e. fourjake1@gmail.com

Luke Jacobsen

GREG BURTON FENCING

Cambridge e. GregBurtonFencing@gmail.com

Greg Burton (owner) m. 027 427 8765

HEASLEY FENCING

Amberley e. scottandannam@xtra.co.nz w. www.heasleyfencing.co.nz

Scott Heasley (owner) m. 027 435 0302

JEFF JOINES FENCING CONTRACTOR

Kāpiti t. 06 364 2510 e. jeffjoinesfencing@gmail.com

Jeff Joines (owner) m. 027 484 4481

JONES AGRI FENCING

Tokoroa e. office@jonesagri.co.nz

Cory Jones (owner) m. 027 805 6571

J W FENCING

Canterbury e. josh@jwfencing.co.nz w. www.jwfencing.co.nz

Josh Weaver (owner) m. 027 317 7753

OMATA CONTRACT FENCING

Manawatū / Horowhenua / Whanganui / Wellington / Wairarapa e. omatafarming@gmail.com w. www.omatafencing.co.nz

Emile de Greeuw (owner) m. 027 320 4756

SPECIALIST RURAL SERVICES

Bay of Plenty e. srsfencing@gmail.com w. www.notjustfencing.co.nz

Scott Graham (owner) m. 027 427 7946

WHITE FENCING

Papakura t. 09 292 8064

e. admin@whitefencing.co.nz w. whitefencing.co.nz

Tony White (owner) m. 027 495 7868

Fencing Contractors Association NZ (FCANZ) is the industry body supporting and advancing the fencing industry of New Zealand.

Established in 2006, FCANZ aims to raise the profile and standards of the fencing industry, growing the market for fencing contractors and others associated with the industry, and ensuring Fencing Contractors Association NZ is the first port of call for those seeking a fencing contractor.

MEMBERSHIP BENEFITS

Member Exclusive Pricing

Enjoy FCANZ member exclusive pricing from many of our industry partners. Just let them know you are an FCANZ Member and see the benefit on your bottom line.

Business Directory Listing

Boost your business by being listed on the FCANZ ‘Find a Fencing Contractor’ directory, helping the public find contractors in their area. Enjoy free promotion through campaigns that attract potential clients to the directory which is visited more than 25,000 times each year!

Welcome Pack

Receive a new member Welcome Pack which includes a branded cooler bag, hi-viz vest, hat and other merchandise.

Federated Farmers Membership

FCANZ’s affiliation with Federated Farmers gives all members a complimentary Federated Farmers membership – worth $499, including access to free legal and employment advice, group purchasing opportunities and much, much more.

Quarterly WIRED Magazine

WIRED is the official quarterly publication of FCANZ, and is New Zealand’s only fencing industry magazine. Each issue contains a host of informative news, business and industry insights, human interest articles plus information and advice specific to the fencing industry.