New Resident Welcome Packet- 2025 Draft

Page 1


Our leadership team

Dan

BSBA, MA Theology

Lawrence Tennant

About me:

Rhonda joined the Christian Care/Fellowship Square family in November 2024, bringing extensive experience and a lifelong dedication to healthcare and senior living Since holding her first Executive Director position in Arizona in 2003, Rhonda has steadily advanced in the field, serving most recently as a Regional Director of Operations overseeing communities across Arizona, Texas, and Colorado

Rhonda holds a bachelor’s degree in Health Care Administration and Business, is a Certified Dementia Practitioner, and is licensed as an Assisted Living Manager in Arizona. She also serves as Board Chair for the Arizona Assisted Living Federation of America (ALFA), whose mission is to support Arizona senior living communities by ensuring they receive top-notch education and legislative support Known for her transformational leadership style, Rhonda is passionate about inspiring others to reach their potential while driving organizational success.

Outside of work, she enjoys spending time with her family and continuing her legacy of service She is also deeply involved in her church, where she serves by singing on the worship team, sponsoring two children in Uganda through Hope For Kids International, and leading women’s ministry

Rhonda Thiel

Vice President of Operations

Background

Rhonda grew up in the healthcare industry, learning from her Dad, a Nursing Home Administrator who later became the CEO of the nation’s largest assisted living operator She began her career in college, working in a hospital setting, first assembling and delivering food trays, then as a CNA on an orthopedic unit and in skilled nursing. She later worked as a Health Unit Coordinator in a NICU and managed group homes for individuals with developmental disabilities Rhonda holds a bachelor’s degree in Health Care Administration and Business, is a Certified Dementia Practitioner

About me:

Dan Brookey joined the Christian Care/Fellowship Square family in December 2012, as Chaplain on the Fellowship Square Mesa campus. In 2018, he transferred to the Surprise campus to serve in the same capacity

Dan says it’s a blessing to lead the ministry at Fellowship Square. He is also honored to help residents and family members during their end of life.

Dan has a Bachelor of Science in Business Administration from the University of Phoenix He then earned a Master of Arts in Theology from Fuller Theological Seminary. An advocate for continuing education, Dan completed the LeadingAge Leadership Academy in 2014, and the International Fellowship of Chaplain training in October 2018.

In September 2019 he was awarded the Hometown Heroes of Surprise in the Community Hero-Spiritual category. We couldn't agree more Thank you Dan, for all you do for our staff and residents at Fellowship Square.

Background

Prior to joining Christian Care, Dan served as a Pastoral Care Minister at a local church As Chaplain, Dan coordinates the residents' Bible studies, Sunday Services, and special holiday services. He also meets one-on-one with limited pastoral counseling and always finds time to visit residents in the hospital and rehab.His grandparents were the inspiration for his career path, "My grandfather was totally blind and needed extra care while my grandmother worked. It was at this time that God put the senior community into my heart."

About me:

Shelly has served in the senior industry for more than 25 years Along with an MBA in Healthcare Management, Shelly holds a multitude of industry certifications, including a Certified Dementia Practitioner (CDP)

Certification, a Training and Coach

Certification through International Dementia Expert Teepa Snow, a (CMDCP) Certified Montessori Dementia Care Professional

Certification, a Certified Alzheimer’s Disease, and Dementia Care Trainer® (CADDCT)

certification in addition to holding a current Certified Assisted Living Manager license with the Board of Examiners of Nursing Care

Institution Administrators and Assisted Living Facility Managers (NCIA Board)

Over the span of more than two decades, Shelly has been a director of memory care, provided client care management for nonmedical home health care, successfully ran numerous memory care facilities, owned and operated multiple assisted living care homes, and provided NCIA Board-certified caregiving training

Shelly is also a joyous volunteer with Liberty Wildlife and Southwest Wildlife working in the medical clinic treating injured orphaned animals of all kinds

Shelly Drews

Director of Advancement and Programs

Background

Over the span of more than two decades, Shelly has been a director of memory care, provided client care management for non-medical home health care, successfully run numerous memory care facilities, owned and operated multiple assisted living care homes, and provided NCIA Board-certified caregiving training Shelly also leads Help My Senior, LLC as Founder and CEO, focusing on dementia training, public speaking, and community resource programs. Shelly received her undergraduate degree in Chemistry and Microbiology from the University of Arizona

About me:

Carrie joined the Christian Care/Fellowship Square family in 2020 and has been instrumental in shaping the organization’s success and fostering a positive, servicedriven culture Known for her exceptional sense of hospitality and service, Carrie excels in creating programs that uphold and reinforce these values

As a Certified Dementia Practitioner, Carrie has played a key role in developing Memory Care training and programming, which have been successfully implemented in multiple Memory Care communities across the Valley Her expertise and dedication continue to enhance the lives of residents and their families

As a proud third-generation Arizona native, Carrie cherishes her roots and her family. She is incredibly proud of her son, who serves as a United States Air Force pilot

Background

Before transitioning to the senior living industry, Carrie honed her skills as a Wedding and Event Coordinator for high-end venues, overseeing sales and event coordination. She later embarked on a career in leasing and marketing within the multihousing sector. For the past 14 years, Carrie has dedicated herself to the senior living field, gaining extensive experience in sales, marketing, leasing, and programming/activities

About me:

Alicia Juarez is a dedicated nursing professional with over 27 years of experience in healthcare and 12 years of expertise in assisted living

Alicia remains committed to keeping her clinical skills sharp by occasionally working in rehabilitation centers. She is a Certified Dementia Practitioner, a Certified Montessori Dementia Practitioner, and is licensed as an Assisted Living Manager

Outside of her professional life, Alicia is a proud mother of six, a loving pet parent to two fur babies, and a devoted wife.

She enjoys traveling with family and friends, and she is deeply passionate about teaching and mentoring the next generation of caregivers Alicia looks forward to building meaningful connections and learning more about the people and families she meets

Assisted Living Manager

Background

Alicia began her journey as a Certified Nursing Assistant, which sparked her passion for caregiving and inspired her to advance her career by earning her LPN license and later her RN, BSN

About me:

Sherri joined the Christian Care/Fellowship Square family in August 2024, bringing with her a wealth of experience and a deep passion for senior living.

With over 34 years of dedicated service to older adults, Sherri has cultivated a heart for service through her work with Nursing Registries, Home Health, and the entire continuum of senior living services She considers it a privilege to contribute to the well-being and quality of life of those she serves.

Sherri is a proud mother of four, including three children she gained through marriage She enjoys spending her free time outdoors, regardless of the season! A devoted baseball enthusiast, Sherri embraces life with energy and enthusiasm both personally and professionally

Sherri Martin Director of Sales

Background

Sherri was born in Massachusetts, although she proudly considers herself an Arizona native Her mother, a retired educator, moved her and her twin sister, Kerri, to the Navajo Indian reservation when they were 6 weeks old, to teach at a boarding school Her upbringing on the Navajo Indian Reservation instilled a strong sense of community and adaptability

About me:

Lawrence Tennant is the Interim Director of Plant & Facilities. He prides himself on his ability to develop close working relationships with plant and facilities operators. Lawrence has worked with leading construction companies, working at St. Lukes, Mayo Hospital, Banner Boswell and Yuma Medical Center to name a few. Lawrence has been instrumental in major hospital renovation projects in critical care and behavioral health units. He has extensive experience working with environmental services within the hospital setting and understands complex projects and regulations.

Outside of work he enjoys Spending time with his family and being outdoors with his 11-yearold son, hunting, fishing, collecting antiques. Traveling up north are among his favorite past times.

Lawrence is eager to bring his knowledge, experience and fun personality to Fellowship Square!

Lawrence Tennant

Interim Director of Plant & Facilities.

Background

A Phoenix native, he started his career working as a Union Carpenter and has 30 years of Construction Superintendent experience.

Important Numbers

All the Good to Know Numbers

Rhonda Thiel - Vice President Of operations (623) 300-9401

Carrie Brindley - Director of Resident Services (623) 300-9450

Sherri Martin - Director of Sales (623) 300-9443

Dan Brookey - Campus Chaplain (623) 300-9451

Leanne Augusto - Business Office Manager (480) 381-6862

John Halepis - Food Service Director (623) 300-9443

Lawrence Tennant -Director of Plant & Facilities (623) 300-9421

Shelly Drews - Director of Advancement and Programs (623) 300-9429

Alicia Juarez Fernandez - Director of Assisted Living (623) 300-9406

Sandra Smith - Social Services & Outpatient Rehab (623) 300-9456

Joselyn Gross - Resident Navigator (623) 653-0713

Concierge / Front Desk: (623) 300-9400

Resident Services

Sandra Smith started at the Surprise location as the Senior Fitness Specialist in July of 2018 A few years later, SandraI accepted the role as Social Services & Outpatient Physical Therapy Coordinator In 2010 she opened her own Fitness Studio & Karate School, which is how she first got connected to Fellowship Square Her studio was across the street from the Fellowship Square Phoenix, where she trained many of the staff This is how she became acquainted with Fellowship Square and learned about the opportunities. I love doing what I do! getting to do what I do on a day-to-day basis brings me immense joy To be a kind expression of God's love, an example of His mercy, and a genuine messenger of His joy to those I come in contact with is a delight.

Joselyn has been a dedicated team member at Fellowship Square for 5 years She began in Dining Services, transitioned to Activities, and now serves as our Resident Navigator . Joselyn’s passion for helping seniors is rooted in her upbringing within senior living, where her mother has served her entire career. Joselyn says her first memories are riding in motor scooters and attending events at communities Her mom now works as the Chief Sales, Marketing & Experience Officer for Christian Care. In her current role, Joselyn assists new residents with the move-in process and provides support to existing residents with technology challenges Her warmth, expertise, and commitment make her a valuable resource to our community

Joselyn

ales Team

Carolyn has been part of Senior Living Sales and Marketing industry since 2010. She loves working with prospective residents and their families. She loves to hear unique life stories and watch their new journey unfold right before her eyes. Carolyn was born in San Diego California and lived in the Santa Clarita area most of her life. She moved to Arizona in 2018 with three generations of her family, her parents and two daughters. They are now four generations with her three grandchildren. Family is everything to Carolyn and she enjoys being a part of their everyday lives.

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Ann has served future residents and their families for more than 3 years at Fellowship Square Surprise. She has worked in the senior living industry for the last 12 years, in Arizona and Texas. Prior to this, Ann worked has worked in hospital marketing, has helped special needs children and adults, and supported foster children and families in the Arizona court system Ann grew up in Dubuque, Iowa, and moved to sunny Arizona at the age of 14. She has a deep passion for working with seniors and finds joy in helping families find the best care for their loved ones. A proud mother of four, Ann adores spending time with her children. In her spare time, she enjoys baking, collecting art, and traveling. While she loves Arizona, Ann would gladly take a return trip to Paris or Ireland anytime!

Fellowship Square

Every Sunday 3:00-4:00 PM in the GCR Fellowship Square Surprise

Chaplain Dan Brookey

Bible Studies

GMR (Granite mountain room)

GMR (Granite mountain room)

GMR (Granite mountain room)

Prayer Meeting Every

Monday2:00-3:00Pm

Bible Study with Chaplin Dan every Wednesday 10:00-11:00 am

Women’s Bible Study led by Sue Watson Fridays as specified on the calendar 9:30-11:00 am.

CR (Catlina room)

Men’s Bible Study led by Kim Riddlesworth from New Song

UMC every Friday 8:30-10:00

Fellowship Square Surprise

Activity Department

Activity Director

Barb was an educator for 31 years before recently becoming the Activities Director at Fellowship Square Surprise She brings fresh ideas for activities and events, organization, and compassion to our community every day! Outside the community, she is a wife, a mom, and loves to hike and travel the world.

Danielle joined the Fellowship Square team in 2022 as a server in our dining room. Recognizing her passion to work in senior living, she soon transferred to our Activity Department She adds heart, organization, and fun to our community! Outside the community, she enjoys hiking, travel, and time with family and friends

Monica joined the Fellowship Square team in 2022, where she started as a server in our cafe, and in 2024, she transitioned to the Activities Team

Monica is known for adding fun, determination, and smiles wherever she goes. Outside of work, Monica enjoys staying active by running, spending quality time with her family, and listening to Taylor Swift.

Danielle Welker Activity Assistant
Monica Zamora
Activity Assistant

Fellowship Square Surprise

Resident remote gate control

When a visitor arrives at the vehicle gates, they will be able to call you directly from the gate, We have programmed your home phone number into the gate controllers so when a visitor calls you from the gate, your home phone will ring.

When you answer, you will be able to talk directly with the guest. We have three different gates The North West gate, The South West gate and the Oasis gate. If you choose to let them pass through you will need to push either buttons 9,8 or 7 on your phone depending on which of the three gates they are at.

The gate numbers you will receive calls from are:

Fellowship Square Gate: (623) 866-5711

Oasis Gate: (520) 265-1287

Push button 7 on your phone if your guest is at the North West gate. Push button 8 on your phone if your guest is at the South West gate. Push button 9 on your phone if your guest is at the Oasis gate.

Once you push the corresponding button, you will hear a tone and the call will end. once you hear the tone, the gate will automatically open allowing them access.

Our mission

Through Christian love and excellence we are dedicated to providing a fulfilling lifestyle and promoting independence to those we serve.

Our Vision

A world where all people thrive and live with purpose

Our values

We believe in the immeasurable value of every person. Empowered by Christ's love we joyfully serve with humility, integrity, compassion, and respect.

WelcomeHome!

We are so happy you are here! We hope that you will find Fellowship Square comfortable, safe, and convenient for all your needs. We are committed to making your senior living experience here a pleasant one. We are always available to help you with any questions or concerns you may have.

As a resident, we want you to feel at home in your new apartment. We have curated some important information to help you get started This includes contact information for our staff, our community services, and other useful resources. Please take the time to review these materials and familiarize yourself with our community.

Once again, we welcome you to your new home. We hope you will enjoy your time here and take advantage of all the wonderful amenities and services that we offer. If you have any questions or concerns, please do not hesitate to reach out to us. We look forward to getting to know you and helping you feel at home!

House keeping services

Bathroom

Dust vent and light fixture

Empty trash

Clean shower/tub

Remove shower chair

Clean mirrors

Clean sink & countertops Clean toilet, top, sides, front, back & . behind

Clean front of cabinets, wall fixtures as in towel racks, toilet paper holder

Wipe door frame and doorknob

Sweep & mop

Kitchen

Empty trash

Clean microwave inside & out

Clean top & front of stove and oven

Clean range hood

Refrigerator: clean top, front, and sides

Clean sinks

Clean countertops, move small

kitchen appliances to clean counter

Clean backsplash

Clean fronts of cabinets & drawers

Polish all appliances & sinks

Sweep & mop

Living room / Dining

Dust fan and vent

Dust top of all furniture: front, sides bottom and legs (if cleared of personal items by resident)

Dust T.V.

Wash inside and out of patio doors

Dust off screen door, vacuum if there is a rug

Move dining room chairs, small foot stools to sweep/mop or vacuum living room area

Bedrooms

Dust fan and vents

Empty trash

Make bed with provided linens Dust furniture if cleared of personal items

Dust windowsill

Sweep/vacuum and mop

accordingly, including under the bed when possible

** Other special services may be requested in exchange for regular duties that shall ** be completed in the** allotted time for each unit. Examples: cleaning inside of refrigerator, cleaning inside cabinets, wiping inside patio door tracks, or cleaning bedroom windows

Resident Pendant and Emergency call system guide.

Your Emergency Call System and pendant provide two ways for you to contact staff in case of an emergency Whenever you need help or assistance, use your pendant, or voice communicator to call for staff assistance After you have placed a call for help, staff will see your name, apartment number, and activation device so they know exactly where to go to assist you.

Pendant:

WEAR YOUR PENDANT AT ALL TIMES, PENDANTS ARE COMPLETELY

WATERPROOF!! you can wear them in the shower, while washing dishes, in the rain and even in the pool.you never know when you may need it! Your pendant can be worn as a necklace or on your wrist. Both configurations have identical functionality, pick one you prefer If you would like to switch configurations, ask a staff member To activate your pendant, in the case of an emergency press the Blue Button for 1 second so that the Red LED lights up. You will know that your call went through when the LED flashes DO NOT hold down your pendant for more than 3 seconds Once activated, your pendant will signal staff via phone Multiple notification calls will go out to ensure staff comes to your assistance.

Voice communicator / Call box:

The voice communicator provides two-way voice communication between you and staff Activate your voice communicator anytime you need help or emergency assistance. To activate the voice communicator, press the RED BUTTON. The voice communicator will light up and begin to beep as it calls for staff assistance. If you happen to accidentally press the red button, press the GREEN BUTTON right beside it this will clear your call and let staff know it was a false alarm In the case of a power outage, the voice communicator has built in battery backup so you can still call for assistance.

Pendant

Call box

Pendant

In the event of an emergency Press the blue button in the middle of your pendant for one second.

Once youve pressed the blue button for one second the led at the top of the pendant will light up red. This means staff has been alerted.

Emergency call system / Call box

To make an emergency call from your call box press the red button

The box will begin to light up and beep as it calls staff.

If you have accidentally hit the red button or pressed the blue one on your pendant, press the green button to cancel the call and let staff know you’re okay

The Dining Room Menu From The Grill

Filet Tenderloin*

$18.00

6 oz. Choice Fi/et, Marinated in Olive Oil & Steak Seasonings. Cooked to Order.

Grilled Salmon*

6 oz. Atlantic Salmon, Blackened with spices. Cooked to Order.

Chicken Cordon Bleu

6 oz. Chicken Breast, Stuffed with Provolone Cheese, Cherrywood Ham, Encrusted with Panko Bread Crumbs & topped with Hollandaise Sauce.

Pork Ribs

Pork Ribs, Slow cooked, Tender to the touch. Topped with Sweet Baby Rays BBQ sauce. Accompanied by Cole Slaw and Choice of Side.

Cod: Grilled or Fried*

Your Choice of Grilled or Fried Cod. Cooked to Order ..

Chicken Breast Dinner

Two Marinated, Boneless, Skinless, Chicken Breasts cooked to perfection. Topped with Melted Swiss, Onions, & Mushrooms

From The Garden

Fellowship Salad

Spring and Romaine Lettuce, Blueberries, Strawberries, Mandarin Oranges, and Feta Cheese topped with Grilled Chicken, Tossed with Raspberry Vinaigrette Dressing.

Loaded Tuna Platter

Tomato Stuffed with Fresh Tuna Salad. Served with Cottage Cheese, Homemade Egg Salad, Slice of American & Swiss Cheese, & Fruit

Rudy Salad ·with Grilled Chicken

Spring Mix and Iceberg Lettuce, Spiced Pecans, Feta Cheese, Raspberries, and Blueberries, Served with Balsamic Dressing and Grilled Chicken.

Choice of sides

Caesar Salad

Side Salad

Cole Slaw

Fresh Fruit cup

Sweet Potato Fries

Cup of Soup

Baked Potato

French Fries All

Starch of the Day

Vegetable of the Day

The Dining Room Menu

From The Grill & Garden

Chicken Strip Basket

3 Crispy Chicken Strips, Served with French Fries and Coleslaw Accompanied by Honey Mustard Sauce or Ranch Dressing

Philly Steak Sandwich

Shaved Ribeye Steak,. Grilled Onions, Bell Pepper, Mushrooms, & Melted Mozzarella Cheese. Served on a Warm Hoagie. Served with Choice of Side.

Club Sandwich

Triple Decker, Ham, Turkey, & Bacon Club Topped with American Cheese, Lettuce, Tomato, and Mayo. Served with Choice of Bread & Side.

Turkey Burger*

6 oz. Turkey Burger, Topped with Lettuce, Tomato, Onion, and Pickle. Served with Choice of Side.

Sandwich & Soup Combo

Ham, Turkey, or Tuna Sandwich. Served with Lettuce, Tomato, and Mayo. Accompanied by a cup of Soup, and Chips.

Fellowship Burger*

Fresh, Never Frozen, 1/3 lb. Burger Patty. Served with Lettuce, Tomato, Red Onion, American Cheese, and a Homemade Special Sauce. Served with French Fries.

Greek Salad

Fresh Roma Tomatoes, Red Onions, Cucumbers, Feta Cheese, Greek Black Olives, and a Mild Homemade Greek Dressing. Served with Pita Bread.

Soup & Salad Combo

Soup de Jour, accompanied with a choice of Caesar or House Salad

Choice of sides

Onion Rings

Side Salad

Cole Slaw

Sweet Potato Fries

Cup of Soup

Tator Tots

Crispy French Fries

Cottage Cheese

Fresh Fruit Cup

Medical Transportation

Tuesdays and Thursdays

8:00am to 2:00pm

The Medical Run Territory is a radius of approximately 10 miles in each direction including Banner Boswell at No charge to our residents

Hello Fellowship Square Surprise Residents

Included in your resident services is High Speed Wi-Fi Internet Access brought to you by Dual Path! Residents enjoy safe and secure Internet service. It is a simple process to get your account activated and devices registered on your very own secure and private network.

Non Resident Guest Access

If you have friends or relatives visiting, simply have them associate to the Welcome network. There is no password required to join the "Welcome" network. Once your visitors have connected to the "Welcome" network, they will be redirected to the login portal, If your guest is not automatically redirected, please have them navigate to https://residentwifi.net to force redirect to the portal page.

Guests should only select the "Guest Access Sign On" button from the portal page. The only way to connect guests will be via the portal page

Permanent residents should always use their login credentials to register all their devices to their private & secure network, NEVER via the Guest network or the Guest Access button.

How to get connected to our Wi-Fi

Go into the settings on your device and Click on the Wi-Fi.

Once in the Wi-Fi settings locate the welcome network and click on the blue located next to the name of the network

Scroll down to Private Wi-Fi Address and click on it

On the list it will say Off, Fixed and Rotating. Select Off

Repeat these same steps on our two other networks titled Surprise resident and Surprise resident Fast. After that you may select one of the two networks and enter the password we have provided for you.

Fitness schedule

Sit And Be Strong

Monday, Wednesday and Friday at 10:00Am

Be energized in this multi-level full-body workout that enhances cardiovascular endurance, muscular strength, and general mobility. This chair-based class uses movement and resistance equipment to help maintain vitality and function.

Forever Fit

Mondays and Wednesdays at 10:00Am

Get in shape and maintain overall conditioning in this intermediate level seated and standing class which uses movement and strength training with weights and bands. Enjoy music to engage brain and body while exercising.

Strech & Flex

Thursdays at 11:15Am

This multi-level stretch class focuses on joint mobility exercises to improve joint flexibility and function while relieving muscle tension and stress Sit or stand while practicing gentle flowing movements

Balance Boosters

Tuesday at 11:15Am and Friday at11:00Am

This entry-level class is designed to improve balance through better body awareness, posture, and lower body strength. Gain confidence for daily living through drills and movements designed to safely improve overall mobility.

Activity Room Locations

First Floor Lobby Area

Library (L)

Grand Canyon Room (GCR)

Game Room (GR)

North side

Family Room (FAM1)

1st Fl. North, next to North Lobby

Family Room (FAM2)

2nd Fl., North, across from elevators

Picacho Peak Room (PPR)

2nd Fl., Northeast, near elevators

Family Room (FAM3)

3rd Fl., North, across from elevators

Sonoita Creek Room (SCR)

3rd Fl., Northeast, near elevators

1st Fl., across from Concierge

1st Fl., next to Lobby/Mailbox’s

1st Fl., near Grand Piano, behind Gift Shop

South side

Catalina Room (CR)

1st Fl. South, next to South Lobby

Wellness/Fitness Center (WC/FC)

1st Fl., near Café towards South of building

Granite Mountain Room (GMR)

2nd Fl., South across from elevators

Patagonia Room (PR)

3rd Fl., South, across from elevators

Sonoita Creek Room (SCR)

3rd Fl., Northeast, near elevators

Fellowship Square Surprise

Supervised fitness instruction to enhance the quality of life for our residents.

Several fitness classes offered weekly to meet the different needs of our residents.

Educational Classes

Facilities team

Interim Director of facility operations

Maintenance Supervisor

Maintenance Technicians

Tim Hubard.
Lawrence Tennant

Stargazers

PEDICURES/NAIL TREATMENTS

Basic Pedicure (w/Massage) $35

Basic Pedicure (No Polish) $30

Spa Pedicure (Includes Callous Remover & Massage) $40

Pedicure with Gel Polish-Additional $10

Toenail Trim (Cut & Filed) $19

Polish Change-Toe Nails (Cut & Filed) $24

NAIL TREATMENTS

Basic Manicure $23

French Manicure Additional (Basic/Gel) $7

Polish Change-Includes Nails Cut & Filed $18

Finger Nail Clipping (Includes Filing) $15

Nail Repair $5

Gel Polish Manicure $35

Gel Builder W / Gel Polish $45

Product Removal (Dip, Gel, or Acrylic) $18

Product Removal with Basic Manicure $33

Full Set Tips (Dip/Gel) w/Gel Polish $50

SPA TREATMENTS

Hand/ Arm Massage (per 10 Minutes) $15

Foot/Leg Massage (per 10 minutes) $15 WE DO NOT ACCEPT CASH FOR SERVICES (CASH TIPS ALLOWED)

(CHECK, DEBIT/CREDIT OR MONTHLY BILLING ONLY) SALON PH: 623-300-9458

Style & Cuts

Shampoo & Style* $28

Shampoo, Cut & Style* $43

Comb Out/Touch up $18

Women's Shampoo & Cut* $30

Men's Shampoo & Cut* $22

Men's Clipper/Buzz Cut* $17

Beard/Mustache Trim $13

Bang Trim or Nape Trimming $7

Color

Single Process Color & Style* $80

Single Process Color, Cut & Style* $95

High-Lights & Style* $85

High-Lights, Cut & Style* $100

Partial High-Lights & Style* $80

Partial High-Lights Cut & Style $95

Low-Lights & Style * $85

Low-Lights, Cut & Style* $100

Per Foil $3

Hair removal-Wax

Eye Brows $15

Lip $12

Chin $12

Side Burns $18

Full Face Wax $50 (PRICES VARY ON LENGTH OF HAIR) WE DO NOT ACCEPT CASH FOR SERVICES (CASH TIPS ALLOWED) CHECK, DEBIT/CREDIT OR MONTHLY BILLING ONLY)

Perms

Perm, and Style* $80

Perm, Cut & Style* $95

Partial Perm & Style $70

Partial Perm Cut & Style $85

Shampoo/Conditioner

Wash only (No style or cut) $15

Conditioning Treatment with style $40

Receivinghealthcareservicesathomeismorethanconvenient, it'scomforting.

HOMEHEALTH

Sometimes, the best medicine is to receive care at home.

Home Health enables home-bound patients to receive skilled medical care within the comfort and privacy of their own homes.

We can provide services if you have been newly discharged or are having changes in your medical condition.

Skilled Services | Post-surgical Care | Wound Care | IV/infusions Disease Management

SPECIALIZEDRECOVERYCARE

Wishing you a speedy recovery.

Recovering from the flu isn’t like it used to be. As we age, our bodies may take longer recover from routine infections like the flu or pneumonia, or more complex infections like COVID.

Our Specialized Recovery Care program is designed to support each patient's individual recovery with their specific needs in mind.

We can coordinate healthcare services in your home, such as lab draws and physician house calls – all while communicating care plans and your recovery progress with the nursing or social services staff at the community where you live.

Therapy & Nursing Services

Vital checks, including O2 stats Coordination of doctor & lab house calls Strengthening, improvement of mobility & balance Supportive Services

Whethercominghomefromarecenthospitalstay movingintoanewcommunity,ourservicescanhel supportasuccessfultransitionhome.

Beforebeingdischargedfromthehospital,our therapistscanperformhomesafetyevaluationsto ensureyouhavealltheequipmentyouneedto recoverathomesafely.

Home

David & Barbara Stoeve Fellowship Square Surprise

Christian Care Management

Our Mission: "Through Christian love and excellence, we are dedicated to providing a fulfilling lifestyle and promoting independence to those we serve."

Since 1979, Christian Care and Fellowship Square communities have been dedicated to providing Arizona seniors with the highest high quality of care and senior living services. To this day, our commitment remains the same. Your charitable gifts directly support our senior living programs, services, and communities. When you donate, you make a difference in the lives of Arizona seniors.

We are a non-profit 501(c)(3) charitable organization, we are driven by our mission, not profits. At Fellowship Square Surprise, we measure our success by providing excellent customer service, providing a fulfilling lifestyle for our residents, and promoting their independence through our service.

Fellowship Square Office of Advancement

The Fellowship Square Office of Advancement raises funds for the communities to enhance the programs and services we provide our residents. It partners with the Fellowship Square communities to develop donor engagement and inspire others to support our organization's Mission, Vision, and Values.

Shelly Drews is the Director of Advancement and Programs at our Fellowship Square Surprise campus For any questions on donations you may reach out to her at shelly.drews@christiancare.org or give her a call at 623-300-9429

Prayer Garden

As a testament to our community’s tireless work, dedication, and many generous private donations over the past three years, we are pleased to announce that our Prayer Garden is complete! This beautiful space is the result of collective efforts and is ready for prayer, restoration, and many other opportunities. Chaplain Dan Brookey shared that he wanted to build an outdoor area that is quiet and peaceful for prayer and meditation, as the indoor space was limited. "The main thing we are looking for is to bring people to God", Chaplain Dan explained. He is glad the residents of Surprise have a sacred space where they can enjoy the quiet area. He hopes the space can be used not only as a peaceful space, but for bible studies, services, prayer times and private memorials. The Prayer Garden is wonderful for connection, reflection, and growth.

Thank you to all who were involved in making this space, and to the many generous donors who made it possible.

Fellowship Square Surprise

Fellowship Square Giving Clubs

Saguaro Society-Legacy Donors

Becoming a member of the Saguaro Society does not require documentation, amount or type of gift, only a statement of establishment or intent to leave a gift in one’s estate plan. If you choose to do so, members may remain anonymous. Some types of Qualifying gifts may include provisions in a will or trust, Insurance Policies, beneficiary designation on banking or investment assets (IRA’S, stocks, bank accounts and gift annuities.)

The Golden Torch Circle-$10,000 + Lifetime Donors

You will automatically become a member of the Golden Torch Circle when you have donated $10,000 over your lifetime.

Joshua Tree Circle-1,000 + Annual Donor

You will automatically become a member of the Joshua Tree Circle When you have donated $1,000 or more per calendar year

The Ocotillo Club-Monthly Donors Club

You will become a member of the Ocotillo Club when you sign up to be a monthly donor either by Credit Card or through a monthly donation with your rent

Need a Lyft?

Need a ride and transportation isn't available?

Just call Concierge and they can set up a Lyft for you. The Concierge can even help you get back from your destination when you’re done!

How far can I go?

Anywhere there is no restriction on where they can take you.

What hours can I use it?

Lyft is available any hour of the day or night.

How do I pay for Lyft?

Rides will be charged to your account and you will receive a bill at the end of each month.

To schedule a Lyft contact the concierge at 623-300-9400 Fellowship Square Surprise offers Lyft services

At Wanda, We are proud to offer reliable Phoenix senior transportation designed to cater to the unique needs of aging populations. When you schedule a ride with Wanda, you can rest assured that your loved one will get where they need to be safely and comfortably.

Where Can Wanda Take Seniors?

Medical appointments, The pharmacy, The grocery store, Community events, Beauty appointments, like the hairdresser or nail salon, Social outings with friends, Shopping and errands, Restaurants, Friends’ and family members’ homes.

My Care Coordination

Primary Care Provider:

Curana Health Dental: Smiles By Delivery

Notary Services:

Carrie or Sandra

Appointment Required

Optometrist:

Eyes On Site

Home Health:

Covenant Home Health

Functional Pathways

Palliative Care:

Curana Health

Podiatrist: Heavenly Soles

Lab Work: Unique Labs Pharmacy: Rightway Pharmacy Delivers Here on site

On-Campus Services: Primary Resource List Physical Therapy:

Pathways

Savior Palliative Care Hospice:

OccupationalTherapy:

Hospice

Pathways In-Home Care Partner:

Hearing Aid Cleaning:

Digital Sound Solutions (Free)

Cares

Many opportunities on campus

Independent Living, Assisted Living, Memory Care

Spiritual, Activities, Exercise, Outings, Gardening, Crafts, Gift Shop, Photographer, Resident Directory Editor etc..

Fellowship Square/Christian Care Volunteers

Welcome to Fellowship Square!

To help you on your journey and in support of a fulfilling lifestyle with purpose we suggest you join a team of volunteers. There are various tasks and ministry directions that are identified to help keep you engaged within the community. As you share your gifts, you will experience both satisfaction and growth in the knowledge that you have made a difference in the lives of others

As volunteers, we expect you to work with us as a member of the team to provide quality services to everyone we serve

All volunteers must go through our basis orientation process before being placed with their designee or supervisor within the facilities A supervisor will be responsible to provide volunteers with a schedule and monitor monthly hours

We appreciate the many people and seniors on our campus that maintain an active lifestyle and are still giving of themselves day in and day out as volunteers in different areas. We pray that your experience will be one that you will want to share with family and friends, plus encourage others to join us in our quest to serve our senior population We promise to do our best when it comes to training you in the basic volunteer principles to prepare you for the duties that you will be performing here on the campus

If you don't see a program that interests you, please reach out as we are always willing to create new opportunities for our residents to serve and to enjoy

Alzheimer's &Dementia Support Group

Stronger Stronger

4th Monday Of Each Month At 1:00pm

Your Guide to the dining room and café

To allow our residents to use their dining dollars more efficiently throughout the month we have established staggered end dates. Residents are assigned to each end date by their last name.

You are in group number 1: Residents in group 1 will have a new meal cycle on the end date of the 15th of each month. That means the next day the 16th your dining dollars will renew and you will have the full amount of $375 (single) or $750 (couple). If you do not use all your money before the 16th of each month it will not roll over.

dining Hours:

Continental Breakfast: 7:00 to 10:00 A.M. (Monday Saturday)

Lunch: 12:00 to 2:00 P.M. (Monday—Saturday)

Dinner: 4:00 to 7:00 P.M. (Monday—Saturday)

Brunch: 11 A.M. 3:00 P.M. (Sunday)

Call the dining room at: (623)300-9441 (To Place a Pickup or Delivery)

Delivery Times: Lunch 12:00 PM / Dinner @ 4:00 PM

Cafe Hours:

7:00 A.M. to 7:00 P.M. (Monday—Saturday)

7:00 A.M. To 12:00 P.M. (Sunday)

Call cafe at: (623) 300-9445 (To place a pickup order) (The Café does not deliver.)

Your Guide to the dining room and café

To allow our residents to use their dining dollars more efficiently throughout the month we have established staggered end dates. Residents are assigned to each end date by their last name.

You are in group number 2: Residents in group 2 will have a new meal cycle on the end date of the 20th of each month. That means the next day the 21st your dining dollars will renew and you will have the full amount of $375 (single) or $750 (couple). If you do not use all your money before the 21st of each month it will not roll over.

dining Hours:

Continental Breakfast: 7:00 to 10:00 A.M. (Monday Saturday)

Lunch: 12:00 to 2:00 P.M. (Monday—Saturday)

Dinner: 4:00 to 7:00 P.M. (Monday—Saturday)

Brunch: 11A.M. 3:00 P.M. (Sunday)

Call the dining room at: (623)300-9441 (To Place a Pickup or Delivery)

Delivery Times: Lunch 12:00 PM / Dinner @ 4:00 PM

Cafe Hours:

7:00 A.M. to 7:00 P.M. (Monday—Saturday)

7:00 A.M. To 12:00 P.M. (Sunday)

Call cafe at: (623) 300-9445 (To place a pickup order) (The Café does not deliver.)

Your Guide to the dining room and café

To allow our residents to use their dining dollars more efficiently throughout the month we have established staggered end dates. Residents are assigned to each end date by their last name.

You are in group number 3: Residents in group 3 will have a new meal cycle on the end date of the 25th of each month. That means the next day the 26th your dining dollars will renew and you will have the full amount of $375 (single) or $750 (couple). If you do not use all your money before the 26th of each month it will not roll over.

dining Hours:

Continental Breakfast: 7:00 to 10:00 A.M. (Monday Saturday)

Lunch: 12:00 to 2:00 P.M. (Monday—Saturday)

Dinner: 4:00 to 7:00 P.M. (Monday—Saturday)

Brunch: 11A.M. 3:00 P.M. (Sunday)

Call the dining room at: (623)300-9441 (To Place a Pickup or Delivery)

Delivery Times: Lunch 12:00 PM / Dinner @ 4:00 PM

Cafe Hours:

7:00 A.M. to 7:00 P.M. (Monday—Saturday)

7:00 A.M. To 12:00 P.M. (Sunday)

Call cafe at: (623) 300-9445 (To place a pickup order) (The Café does not deliver.)

Internal Communication Center (How it works)

Receive information about upcoming events and activities.

Receive important updates regarding building maintenance or construction.

Receive cards and letters from staff and other residents.

Your mailbox is located in the South lobby. Look for your room number on the box*

Internal Communication Center (How it works)

Receive information about upcoming events and activities.

Receive important updates regarding building maintenance or construction.

Receive cards and letters from staff and other residents.

Your mailbox is located in the North lobby. Look for your room number on the box*

Swimming Pool and Spa Rules

The swimming pool and spa are provided for your enjoyment and that of your guests. There is no lifeguard on duty, so we ask that you do not swim alone.

Please observer the following guidelines:

1. Shower before you swim or use the spa.

2. Do not use oils on your body or hair before entering the water.

3. Children must be supervised at all times.

4. All guests must be accompanied by a resident of Fellowship Square.

5. Please wear appropriate attire to and from the pool area.

Water Aerobics

At Fellowship Square we offer water aerobics! Water exercise gives you a sense of comfort and security you can’t get on land. Some of the benefits of water aerobics include reduced stress on joints, bones and muscles. Effective toning through water resistance and increase circulation. You may want to wear sun-protective attire to These classes, this may include Sunhats, sunglasses, visors and sunscreen.

When attending Water Aerobics Please observe the following rules

1.Water shoes are required for all water aerobics classes

2.Bring your own towel.

3.Bring water.

4.wear appropriate attire.

CLASSES USUALLY START AROUND JULY AND TAKE PLACE WEEKLY. THEY WILL BE LISTED ON YOUR ACTIVITY CALANDER

Refferal Program

Make a friend a neighbor!

Dear Fellowship Square Resident,

At Fellowship Square, we believe that the best testament to our community is your trust and satisfaction. To show our appreciation, we're excited to offer a Referral Bonus Program that rewards you for sharing your unrivaled experience with friends and loved ones!

Here's how it works:

If you know someone who would benefit from the vibrant, caring community here at Fellowship Square, we would love for them to join us! Simply submit their name by completing the form below and leaving it at the Concierge Desk.

What you receive:

You will receive a $1,500 bonus when your referred friend moves into Fellowship Square. Your friend will also receive a $500 bonus when they move in. There's no limit to how many friends you can refer, so spread the word and enjoy the benefits of helping your friends find their new home with us It's our way of saying thank you for the trust and confidence you've placed in us

Thank you for being an incredible part of the Fellowship Square family Your referrals help make our community even stronger.

Please fill out this form and return it to the Concierge Desk.

The Fine Print & Details:

You must be a Resident of Fellowship Square- Surprise.

The Referral Bonus will be paid out as a credit on your monthly rent! If two (2) residents refer the same resident, the bonus will be shared

Your friend must reside at Fellowship Square- Surprise, at least 60 days before the Referral Bonus will be issued

Bonus Credits may not be combined with any other credits or discounts

You may refer an unlimited number of friends and collect the appropriate referral bonuses

Only one referral credit may be claimed and/or issued each month

Referral cards may be turned in at the Concierge Desk

Our Sales Counselors may call you to discuss the friends you have referred

Friends who have been referred by, or work with Referral or Placement Agencies are not eligible for this Program

Your family member may refer friends on your behalf For example, your sister calls and refers her neighbor. Your sister does not live here, but would like to make the referral on your behalf We will honor these family referrals The bonus will be issued to you in the same manner as explained above. You may ask for additional information for family members

You do not have to use the Referral Cards. If you prefer to write the necessary information on paper, or something different, this is acceptable

Please let us know if you have any additional questions!

Fellowship Square Surprise

Important Information – please keep this sheet available for reference!

Your address is: 16477 W Bell Road, Surprise, AZ85374

Your landline telephone number is: 623-300-544

Your apartment number is:118

Your Parking Spot is: 45

When calling out on the landline telephone you must dial 9 prior to dialing the area code and phone number. If you are making a long-distance call, please dial 9-1-area code and phone number. There is no charge for long-distance calls If you have a life-threatening emergency, please call 9-1-1 on your landline telephone which will put you in contact with the City of Surprise Emergency Medical Services

The cable provider for our community is Cox Communication. We are providing a Cox remote control for your use. A receiver box is not needed to obtain cable television –just plug the HDMI cable (supplied with your remote) from your television into the Cox mini box attached to the wall. Please see your Cox Channel lineup for available stations. If you desire Cox expanded services, please call 855-512-8876,

The internet provider for our community is Dual Path. To access your internet, log on to the WIFI Network named “Resident or Resident Fast” (Password is: (Meow) If you have any questions regarding this, please call 800-468-6851 for assistance with setting up your network.

You have been provided 3 keys for your use. The electronic key provides access to your apartment and common areas of the campus. You also have a mailbox key and a key to your outside storage area. USPS mailboxes are located in the common area next to the dining room. Your mailbox number is: 118

It is our pleasure to serve you!

Theromstat Operation For Heating

Push the button on the bottom (circled in purple) right to wake the unit it will light up once out of sleep mode.

Once its awake set it to heat by pushing the bottom left button. (circled in blue)Once in Heat the word Heat will flash on the screen.

Then Press the bottom right button to confrim heat.

Theromstat Operation For Heating

Push the button on the bottom right (circled in purple) to wake the unit it will light up once out of sleep mode.

Set the unit to cooling by pushing the bottom left button (circled in blue) Once in Cooling the word cooling will flash on the screen

Next push the bottom right button (circled in purple) to confirm Cooling.

Outings/Shopping Trips

Live Entertainment

Community Choir

Block Party

Happy Hour

Art Classes

Bingo

Trivia

Price is Right

Mexican

Jeopardy

Tea Parties

Horse Races

Hand

Ponytail

Rummikub

Bridge

Cribbage Mahjong

Cornhole

Pickle

Bocce

Billards

Putting Green

Shuffleboard

Quilting Club

Outpatient Therapy

At Fellowship Square our

Physical, Speech, and Occupational Therapy treatments can help with all sorts of issues.

Therapy services provided by Functional Pathways

Physical Therapy

Leg/foot pain

Back and neck pain

Muscle cramps

Muscle tightness

Decreased range of motion

Fall prevention

Dizziness

Balance training

Training/adjustments of walker/cane

Trouble with walking

Continence Improvement

LSVT Big for individuals with Parkinsons

Poor endurance with activity

Speech Therapy

Swallowing Concerns

Voice issues (quality/volume)

Memory training

Dificulty Finding Words

Stuttering Speach

Slurred Speach

Speech articulation

Alternative communication

Occupational Therapy

Shoulder, arm, or hand pain

Trouble bathing or dressing

Home safety assessments

Kitchen safety

Trouble with daily activities

Low vision

Cognitive re-training

Home Safety

Decreased upper range of motion

Trouble opening things, grasping

How to start Therapy

We have our own external entrance on- the west side of the Oasis Building or we can arrange to pick you up with the golf cart.

e l l o w s h i p S q u a r e S u r p r i s e

Resident Handbook

Revised handbook dated July, 2021

This handbook supersedes all other handbook versions. Last Revision: (7/1/2021)

Resident Handbook Fellowship Square Surprise

This handbook supersedes all other handbook versions. Last Revision: (7/1/2021)

F e l l o w s h i p S q u a r e S u r p r i s e

Revised handbook dated July, 2021

This handbook supersedes all other handbook versions. Last Revision: (7/1/2021)

Fellowship Square Surprise

Resident Handbook

This handbook supersedes all other handbook versions. Last Revision: (7/1/2021)

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