FDOH-Escambia 2019 Spotlight

Way-finding Project

To promote equity and engagement through functional design, FDOH-Escambia completed a Way-finding Project in 2019. This project aimed to make it easier for clients to access the services they need as well as create a comfort zone in the main intake and waiting areas that reduces anxiety, promotes calmness, and inspires confidence. The project adopts established principles of way-finding and neuro-architecture (the science of designing interior spaces that improve cognitive abilities, reduce stress and stimulates the brain).

Goals of the Way-finding Project include:

~ Alleviate the confusion of the current wayfinding system through signage that is clear, concise, and of a consistent design.

~ Address health equity to remove barriers by creating an icon system that allows navigation of the facility for those unable to read English.

~ Create a “comfort zone” to reduce anxiety and promote calmness.

~ Stay true to the DOH brand while incorporating different program logos and icons with existing facility décor.

The Way-finding Project aligns with the DOH strategic priority area of Health Equity, ensuring equal access to health services, the Snapshot measures of customer satisfaction, and the DOH value of excellence in customer service.

Jenea Wood, in front of the new mural (from a photo she took) in the front entrance, lead a cross-functional DOH team through the Wayfinding Project to improve the Fairfield facility.

RIGHT: Jenea Wood, in front of the new mural (from a photo she took) in the front entrance, lead a cross-functional DOH team through the Wayfinding Project to improve the Fairfield facility.