3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:10 PM Page 50
Spotlight on New FCCA Platinum Member, Fidelio Cruise Software GmbH Fidelio Cruise Software GmbH leads the market in the design, installation and support of IT systems for effective passenger and crew handling and optimised inventory control in the cruise industry. Fidelio Cruise Software GmbH is a subsidiary of MICROS Systems Inc. (NASDAQ: MCRS), world market leader in Point of Sale systems in the hospitality industry. Fidelio Cruise was established in February 1995 and since its inception the company has built a vast wealth of knowledge and expertise while serving a worldwide client base in the cruise industry. With offices in Hamburg, Fort Lauderdale and Kuala Lumpur, the company has software systems in constant operation today aboard more than 200 vessels managed by 40 cruise lines. Fidelio Cruise’s key product lines include the FC Ship’s Property Management System (SPMS), FC Fleet Management System (FMS), FC Materials Management System (MMS), the dining-room management system Silverwhere, Crew Management System (CMS), FC Meal Count System (MCS) and integrated Point-of-Sale (POS) Systems. Fidelio Cruise has also responded to the increasing demand from the growing river cruise sector and in early 2005 released a River Ship Property Management System that addresses the specific needs of river operators. A range of additional programs and modules are available to fit the customers’ varying needs. Such products include: FC ResOnline, FC Mobile, FC Smart, FC Promoter, FC Corporate Access etc.
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The company’s philosophy is simple – it aims to be innovating, proactive and flexible while maintaining a focused vision for the future. President Antonius Heuer explains: “We believe that our systems play a key role in enabling our customers to offer premium levels of service. To ensure the success of every project, we aim to establish a partnership with our customers to make their IT systems, whether new or existing, work more effectively. For new ships, we provide bespoke solutions including complete shipboard management systems, integrated pointof-sale networks, real-time materials management available simultaneously ashore and afloat and, similarly, a full real-time fleet management system across any number of cruise vessels. Aboard existing vessels, we can integrate IT modules incorporating the very latest in innovative software functionality. Our goal is to provide the very best IT solutions to fit our clients’ varying needs.” As the company continues to expand its customer base with software sales and support across the globe, Fidelio Cruise demonstrates its commitment to cruise industry by constantly monitoring and enhancing existing products and systems to tackle the relentless challenges faced by the business today. Ongoing compliance with an increas-
ingly robust regulatory environment is a top priority and the company is continuously developing sophisticated new software recognized as new standards in the industry. Fidelio Cruise Software’s partnership with FCCA is a valuable asset and a great support for our business strategies in these top revenue markets within the Caribbean, Central and Latin America. We see the membership as a door to even closer dialogue and proactive collaboration between the cruise industry cruise tourism partners and organizations. Following our continuous commitment to the business and the strong partnership with FCCA, “We are delighted and proud to have been recently invited to join the Association as Platinum Member,” declared Mr. Antonius Heuer, Fidelio Cruise President. “Entering the FCCA Platinum Members circle even further enhances our connections network as well as our presence in these major geographical parts of the industry. As Platinum Member we aim to make this partnership mutual beneficial by developing new strategies and offering constantly innovative solutions, which can benefit the cruise business.” added Mr. Antonius Heuer.