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An

experience like

nowhere

else.


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Fill your day with possibility. Only at Atlantis, can you find 20 million gallons of nonstop excitement at Aquaventure, one of the world’s largest waterparks. Jump in and Snorkel the Ruins of Atlantis with over 20,000 of our closest sea friends. Discover Atlantis through an unforgeable tour of marine life and iconic aractions. Or book an Atlantis Beach Day where you can take in our pristine white sandy shores before exploring our incredible aquariums. At Dolphin Cay, come nose to bolenose with our dolphins during our Shallow Water Interaction. Or glide alongside them on a unique hand-held scooter in our Deep Water Swim. Of course, our playful sea lions are always happy to share a hug and kiss in our Sea Lion Interaction. And if you’re feeling lucky, place your bets at the Caribbean’s largest and most spectacular Casino. Can’t fit it all in a day? It’s never too early to start planning your next trip. At Atlantis, anything is possible. To learn more about these exciting programs, please visit our cruise partners websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines, Royal Caribbean International. Or to begin offering these Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@kerzner.com.

For more information, download our FREE app!

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There’ss a cruise for that. Stress? There’ Call in at Santo Domingo, Samaná or La Romana. DOMINICAN REPUBLIC. CLOSER THAN YOU THINK.

GoDominicanRepublic.com GoDominicanR epublic.com


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FLORIDACARIBBEAN CRUISE ASSOCIATION Executive Committee

CRUISING

THE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE Third Quarter 2012

Cover Image

Micky Arison Chairman & CEO Carnival Corporation

Spotlight 14 Michael Bayley Takes the Helm as President and CEO of Celebrity Cruises

Karl L. Holz President Disney Cruise Line 19 Panama Hosts Cruise Line Executives and Prominent Industry Professionals at FCCA PAMAC Event

Richard E. Sasso President & CEO MSC Cruises (USA) Inc. Kevin Sheehan FCCA Chairman, CEO Norwegian Cruise Line

Curaçao Photo credit: Curacao Port Authority

Stephen A. Nielsen Vice President, Caribbean & Atlantic Shore Operations Princess Cruises Adam Goldstein President & CEO Royal Caribbean International

FCCA Staff

Departments 7

President’s Letter

10 Cruise Industry News & Platinum Highlights

Ana M. Benitez Membership Administrator

52 FCCA Member Listing

Omari Breakenridge Director, Communications & Design

66 Faces in the Industry

Terri Cannici Vice President, Operations Adam Ceserano Senior Vice President

25 Curaçao: The Ultimate Experience

31 Carnival’s New Ship, Refurbs Focused on the Caribbean

34 Royal Caribbean Delivers Best Onboard Options To Guests Fleetwide Through Extensive Revitalization Program

68 Meetings and Greetings

Features 37

MSC Divina Expands the Fantasia Class with Style and Luxury

James Kazakoff Senior Director, Event Operations

38

Princess Cruises Growing Like Pair of Upcoming Biggest-Ever Builds

Jessica Lalama Executive Assistant

40

Puerto Rico’s Destination Product: A New Paradigm

Justin Paige Manager, Communications, Research & Marketing

42

Cartagena de Indias to Host the 20th Annual FCCA Conference & Trade Show

Michele M. Paige President

47

St. Croix – Your Gateway to Paradise

Florida-Caribbean Cruise Association (FCCA) 11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: info@f-cca.com Cruising Magazine © 2012 ~ All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.

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Spotlight on New FCCA Platinum Member, Fidelio Cruise Software GmbH

To subscribe or change your address, please send requests to info@f-cca.com

FCCA Member Lines AIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information, services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

Third Quarter 2012 • Cruising Magazine 5


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C ROW N BA Y ST. THOM AS

W ES T INDI AN

COMPA N Y ST. THOM AS

ED FREDERIK ST ST. CROIX

Y DO CK GA LLOWS BA ST. CROIX

A GREAT CRUISE STARTS WITH A GREAT PORT. OR FOUR. Head toward a cruise destination both you and your passengers will appreciate. The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

800.372.USVI Š2012 United States Virgin Islands Department of Tourism.


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President’s Letter “If we are together, nothing is impossible. If we are divided, all will fail.” -Winston Churchill Strength in numbers is a familiar concept and one that we frequently employ in our business operations. We constantly rely on our partners for ideas input, support, etc. They are the ones we turn to when we want to expand or when we need a helping hand. Of course, reliable and knowledgeable partners can be hard to find, especially without the right resources. This is why the FCCA exists: to develop cooperative and synergistic Michele meets with Salomon Shamah, Minister relationships with our destination partners at both the public and private sectors and help them actualize our wealth of of Tourism of Panama during the FCCA resources and know-how. PAMAC Conference in Panama. This is also one of the main focuses of our 19th annual Conference & Trade Show in Willemsted, Curacao. Its balance between business sessions, social functions and the tradeshow—coupled with the attendance of almost 100 cruise executives, representatives from destinations’ governments and over a thousand players from all facets of the industry—create the perfect forum for the exchange of information and industry trends, sharing of ideas and cultivation of business relationships that can lead to valuable partnerships. Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and Associate Membership offers, as this is just one of many events with the same goals in mind, along with our year-round projects and publications to ease and promote communications between our partners: our Platinum and Associate Members, member cruise lines and their executives, destination partners’ public and private sectors and all other players in the industry. This edition of Cruising focuses on some of our partners, such as a spotlight on one of our newest Platinum Members, Fidelio Cruise Software. Some of the momentous moves and developments in our partner destinations also get a starring role, as you can see with Curacao, St. Croix, Puerto Rico and Colombia. Panama. A couple of our Member Lines steal the show with their new builds and revitalizations, like the newly debuted MSC Divina, upcoming largest-ever Princess builds and new builds and revitalizations by Carnival Cruise Lines and Royal Caribbean International. And you can get to know the new president and CEO of Celebrity Cruises, Michael Bayley, or some of the recent ongoings of the FCCA, such as a meeting in Mazatlan with the governors of CONAGO and the PAMAC Platinum Event in Panama. So take a minute or an hour to learn about the FCCA, some of its partners and the industry as a whole, and see how we can be a partner to you. Respectfully yours,

Michele M. Paige President, FCCA

Third Quarter 2012 • Cruising Magazine 7


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Cruise Industry News & Platinum Highlights Cartagena de Indias, Colombia to Host 20th Annual FCCA Conference & Trade Show in October 2013 Cartagena de Indias will be in the spotlight in 2013. This iconic city will host the 20th annual FCCA Conference and Trade Show, where influential cruise industry professionals will meet to exchange valuable business affairs and enjoy this historical, cultural jewel and meeting venue in the Caribbean. “Back in 2011, more than 300,000 cruise passengers arrived to the city, making Cartagena de Indias one of the major tourist destinations in South America, offering year-round events and spectacular nightlife to international travelers,” stated Maria Claudia Lacouture, CEO of Proexport Colombia. The city has enhanced its connectivity and is sprucing up the cruising experience onshore in Colombia to maintain and amplify its reputation of top-notch servicing. This is the case of Jet Blue launching its new air route from New York to Cartagena, the recently acquired catamarans by the port, the trolley and the famous Old City Folkloric show, to name a few.

embarkation of up to 2,000 passengers. This expansion is part of its preparation to service the new Pullmantur cruise vessel, Monarch, which has a 2,744passenger capacity and starts operating in April 2013, with a year-round weekly frequency of 1,200 to 1,600 people via the Port of Cartagena. Another new resource is two modern catamarans for 110 passengers, which will enable tourists to appreciate the beauty of the Bay of Cartagena de Indias and visit the Rosario Islands, one of the most important marine reserves in the continent. Special features of these vessels include comfortable seating and onboard beverage service and entertainment, especially designed to enrich the experience of visitors.

A study to chart the course of Antigua & Barbuda’s cruise development over the next two decades is being jointly commissioned by the ministry of tourism and St. John’s Development Corporation. Miami-based Global Destinations Development has conducted its trademarked Cruise Destination Fitness Test for the Antigua & Barbuda government.

10 Cruising Magazine • Third Quarter 2012

President of Global Destinations Development, Michael Greve, led the team that carried out the study. The Cruise Destination Fitness Test provides a realistic assessment of a port’s prospect in the industry, including recommendations for improvement. The test analyzes major attributes that contribute to a cruise destination’s success. Greve said he anticipates starting to implement improvements later in the year. The Cayman Islands Introduces New ‘Points of Interest’ Signage

Antigua Government Retains Global Destinations for Cruise Fitness Test

Cartagena de Indias Cruise Ship Terminal to Expand

The Cartagena de Indias Cruise Ship Terminal will expand the capacity of its home port facilities to accommodate

very pleased to be able to allocate funding for the major part of this study to chart a plan for cruise business development over the next 15 to 20 years.”

In addressing the need for the study, Minister John Maginley stated, “I am

The Cayman Islands is making exploring Cayman easier for cruise visitors with the installation of a new ‘Points of Interest’ sign at the Royal Walter Cruise Terminal on Grand Cayman. Whether visitors are looking to interact with Grand Cayman’s plentiful marine life at Stingray City or Cayman Turtle Farm, discover the idyllic beaches, or learn about Cayman’s culture and history, the new sign highlights each destination and pinpoints it on a vibrant, visually friendly map. Additionally featured are top picks for snorkeling, diving and the best beaches on the island.


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Cruise Industry News & Platinum Highlights The Royal Walter Cruise Terminal is located in the Caymanian capital of George Town, where thousands of cruise passengers arrive each year. Visitors can find world-class restaurants, shopping and more in the capital city. Those looking to delve into Caymanian culture can visit off-beat attractions featured on the sign, including the Cayman Craft Market, Cayman Islands National Museum, and the National Gallery.

Aquila Tours Millionth Guest

Welcomes

One-

For Saint John tour operator Aquila Tours, a very special person arrived in Saint John on Carnival Glory this morning – their one-millionth guest on an Aquila experience. “We were very excited to welcome Marilyn Clark, who is Aquila’s onemillionth guest, and her husband Gordon, and we arranged for some special surprises for them,” said Beth Kelly Hatt, founder and president of Aquila Tours. Marilyn and Gordon Clark were expecting to board a bus for Aquila’s Saint John Highlights Tour, but instead were shown to a limousine for a private tour with an Aquila guide, followed by a lobster lunch. They were also given a gift basket of Saint John products. “The cruise ship industry represents a

highly visible injection for the tourism industry in southern New Brunswick, and we are pleased to celebrate the onemillionth guest with Aquila Tours in Saint John,” said minister of culture, tourism and healthy living, Trevor Holder, who was at the Marco Polo Cruise Terminal with officials from the Saint John Port Authority and Carnival Glory Captain Salvatore Rasello to greet the guests. “I love that they arrived on a Carnival Cruise, since Carnival has brought us the most cruise guests over the years,” added Hatt, noting that Aquila works with every major cruise line, providing experiences ranging from historical walking tours of Saint John to walking on the ocean floor at the Hopewell Rocks, and from salmon fishing on the Miramichi River to whale-watching on the Bay of Fundy.

Saint Lucia Tourist Board Invites Cruise Passengers to Stay Over

The Saint Lucia Tourist Board is unveiling a new program to entice cruise passengers to return to the island for a more extended vacation. Launching in October, the program offers cruisers attractive incentives, including discounts at participating hotels, attractions and shopping to make their decision to return easier.

When re-embarking the cruise ship at the end of their stay, cruisers will receive a promotional DVD that includes the details for redeeming the offers. Cruisers will also have the opportunity to enter to win an allinclusive vacation for 2 back to the island.

Dolphin Cove Provides Experiences of a Lifetime

Dolphin Cove Negril, Montego Bay, Ocho Rios, Jamaica and Grand Cayman, the parks where one can swim with dolphins and pet and snorkel with sting rays, all in their natural habitat, the Ocean. Only at the Jamaican Parks can one prove their bravery by swimming with the sharks, under the watchful eyes of the professionals. Dolphin Cove has added new and exciting activities, such as a bird aviary with free-flying birds to feed out of your hands. The Dolphin Trek, where one walks underwater while surrounded by dolphins is the most innovative, intimate dolphin encounter on the planet. Then there is the exciting, thrilling jet boat ride, be it to Dunn’s River Falls or just in the harbor. Perhaps you will see or get to ride a camel or two. You can always depend on seeing something new when you visit any of the Dolphin Cove’s in Jamaica or Grand Cayman. Third Quarter 2012 • Cruising Magazine 11


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Cruise Industry News & Platinum Highlights Port of New Orleans to Install Elevating Gangway and Fixed Walkway for the Julia Street Cruise Terminal

Port of New Orleans, LA commissioned FMT of Trelleborg, Sweden to design and install a new Mobile Elevating Gangway and Fixed Walkway for the Julia Street Cruise Terminal. The FMT gangway system, fully air-conditioned, with glass walls, is designed to accommodate the new classes of cruise ships with out-hanging lifeboats and balconies. The fixed walkway, 124 feet long, has sliding doors the whole length for maximum flexibility. The FMT gangway has a semi-automatic control system by PLC/Device-net, automatic adjustment for ship movements and state-of-the-art on-line service by 3G/GRPS.

Royal Caribbean Cruise Ship to Visit St. Vincent and the Grenadines In a press conference on February 13th 2012, Prime Minister Honorable Ralph Gonsalves confirmed, with visible elation, that St. Vincent and the Grenadines will be visited by a cruise ship of Royal Caribbean International. The line’s 2,000-passenger Vision of the Seas will visit the destination as part of a new 1112 Cruising Magazine • Third Quarter 2012

night southern Caribbean voyage out of Fort Lauderdale, scheduled for Dec. 3, Dec. 24 and Feb. 4, 2013. Management of the cruise line expressed their pleasure to be docking in St. Vincent, given the outstanding contributions Vincentians have made towards the development of the company.

the highly-anticipated Cuba market, Tampa’s proximity to the western Caribbean and its world-class infrastructure have established it as a favorite homeport by passengers and cruise lines.

Two New Attractions for Cruise Tourists at Port of Los Angeles

Prime Minister Gonsalves expressed his hope that visitors enjoy themselves and thanked Royal Caribbean for employing so many of our nation’s hard-working citizens, as the cruise line is the second-largest employer of Vincentians, after the government. Vincentians look forward to the visit from Vision of the Seas.

Port of Tampa Excels As Homeport Tampa is a thriving homeport, with three cruise terminals within easy walking distance to downtown entertainment and sports venues. Only minutes from one of the nation’s top airports, Tampa is an efficient cruise port, enhanced by convenient parking, userfriendly amenities and proximity to top-rated theme parks and beaches. Tampa serves as homeport to five vessels represented by four cruise lines: Carnival Cruise Lines, Holland America Line, Royal Caribbean Cruises and Norwegian Cruise Line, offering a variety of 4, 5, 7, 8, 10, 11 and 14-day itineraries, as well as port calls by many other lines. Cruise terminals at the Port of Tampa have a fresh look and enhanced efficiencies, thanks to $3.5 million in recent renovations. Notwithstanding its ideal positioning for future service to

A majestic battleship just steps away from the World Cruise Center and a world-class craft center have been added to the LA waterfront as the Port of Los Angeles continues to offer new destinations for visitors. The USS IOWA opened to public this summer, with thousands of visitors boarding the ship each week. Cruise passengers can walk to the historic ship that was built in 1940 and served our country for more than 50 years. Designated the “World’s Greatest Naval Ship” due to her big guns, heavy armor, fast speed, longevity and modernization, she kept pace with technology for more than 50 years. The ship is open seven days a week from 9 a.m. to 5 p.m. Visit www.pacificbattleship.com for tickets and information. Meanwhile, just a short trolley ride from the World Cruise Center is the home of Crafted at the Port of Los Angeles. This large-scale, permanent craft marketplace features a vibrant collection of local craft artists, original


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Cruise Industry News & Platinum Highlights designers, and artisanal food makers, bringing you handmade happiness 52 weekends a year. Crafted is open Fridays, 11 a.m. to 7 p.m, Saturdays/Sundays 10 a.m. to 7 p.m. Admission is free. More information at www.craftedportla.com

churches radiate its diverse history.

A Hidden Cruise Destination in West Coast Mexico: Baja Beninsula and the Sea of Cortes

State of Yucatan, Mexico Has Something for Everyone OakHeart is a new, expertly blended, smooth and smoky, spiced rum.

An area explored by Europeans more than 400 years ago, the Baja California Sur Peninsula and the Sea of Cortes comprise one of the least-known places on earth. The State of Yucatan has everything. It’s a magical land where the past meets the present, ancient lands full of wonders and endless stories of its friendly people. The Port of Progreso, Yucatan offers plenty of fun and services to make your stay a unique experience. It is your starting point to the Mayan World, a major attraction for visitors in search of tranquility, nature, folklore and a culinary experience. The cruise terminal is equipped with many amenities to accommodate the visitors, such as artisan shops, tour guides, bars, taxis, tour agencies, and immigration and customs facilities. Just minutes away by bus, you will find downtown Progreso, as well as wellprepared tours to ancient archeological sites like Chichen Itza, Uxmal and Dzibilchaltun. Visit areas full of mystic historical surroundings, with lush tropical forests and breathtaking underground caves full of fresh pools of water. Yucatan is diverse, its streets, homes, museums, architecture and

From its inner forces, mother nature produced a unique place, colorful and of unbeatable beauty: the Baja California Peninsula. Rough and dry, it supports and gives shelter to a large number of flora and fauna, perfectly adapted to survive and blossom in this desert paradise. Less than 100 miles from the U.S. southwest border, a vast, enchanting, and the youngest sea of all begins – The Sea of Cortes. Ancient cultures, exotic wildlife, pristine beaches and blue water as far as your eyes can see. The Sea of Cortes is dotted with uninhabited islands, teeming with sea life, far away from the hustle and bustle of the tourist-clogged cities of the Mexican Riviera.

Bacardi OakHeart Spices Things Up a Bit Backed by 150 years of Bacardi craftsmanship and expertise, Bacardí

As Bacardí celebrates its 150th anniversary, the introduction of Bacardí OakHeart is making a dramatic impact on the spiced rum category and growing the rum category as a whole. OakHeart has reaffirmed the iconic brand’s leadership position in rum. Bacardí now has expressions across all rum segments – traditional, flavored and spiced. Bacardí OakHeart is a truly unique specialty rum—boldly spiced, velvety smooth with just a hint of smokiness— that mixes well with cola to make an ‘Oak & Coke’ or tastes great straight. The taste profile and differentiated positioning of Bacardí OakHeart is resonating with the adult male demographic that embraces adventure, camaraderie and living life to the fullest. And the unique packaging has been designed to look like it’s experienced an adventure with them. “Bacardí OakHeart is a perfect illustration of the way in which Bacardí is still innovating after 150 years,” says Zachary Sulkes, regional manager, Bacardi Travel Retail Americas. “I’m very pleased to say that OakHeart is Third Quarter 2012 • Cruising Magazine 13


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Cruise Industry News & Platinum Highlights now listed on all the major cruise lines around the world, as well as in the retail stores onboard.”

Blue Planet Prepares for New Season

As we prepare for the new season, we are hard at work making sure every little detail is in place to not only do a great job like last season, but to improve on it. For Guatemala, this season marks the return of ships to Santo Tomas de Castilla by Holland America Cruises, and a greatly increased program to Puerto Quetzal by Royal Caribbean and Celebrity Cruises. Also Carnival Cruises will make its first calls to Puerto Quetzal this season and

we will prove to them why they should keep coming back! Blue Planet Tours and Premium Reef Tours are committed to the cruise industry and its sustainable growth in the ports we operate, and our shore excursions are the benchmark for quality in those destinations. Our team of experienced guides, supervisors and drivers thank the cruise lines that continue to believe in us season after season.

Michael Bayley Takes the Helm as President and CEO of Celebrity Cruises Cruises and Azamara Club Cruises; and Commercial Development for RCCL.

Royal Caribbean Cruises Ltd. (RCCL) in August 2012 announced the promotion of seasoned travel and hospitality executive Michael Bayley to President and CEO of premium cruise brand Celebrity Cruises, succeeding Dan Hanrahan, who resigned in early July to become president and CEO of hair salon giant Regis Corporation. Bayley’s career with RCCL spans 30 years. In his former role as executive vice president of operations for Royal Caribbean International, Bayley oversaw the brand’s Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity 14 Cruising Magazine • Third Quarter 2012

Prior to that, as RCCL’s executive vice president, International, Bayley was responsible for the strategic international business development of Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International. Over the course of just four years, he established 11 regional offices around the world, which now generate more than 50 percent of the corporation’s total revenue. “In his role as executive vice president, International, Michael successfully spearheaded our aggressive expansion efforts into emerging and high-growth markets, and most recently oversaw all operations for Royal Caribbean International,” said RCCL’s Chairman and CEO Richard D. Fain. Earlier, Bayley served as senior vice president, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. Prior to that, he served as chairman and managing director of Island Cruises, plc, a joint

venture cruise line and tour operator launched in 2002 by RCCL and British tour operator First Choice Holidays. Bayley began his career in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of vice president of Total Guest Satisfaction, Fleet Operations. He also served as vice president of one of the world’s largest premium gaming resorts, Caesars Palace Hotel and Casino, in Las Vegas. Bayley has taken over at Celebrity at a crucial time for the cruise line, with the fifth in the five-ship Solstice class fleet soon to be delivered. Celebrity Reflection—the 11th ship in the fleet— launches in Europe in October, capping a major growth period for the brand. With the increased capacity, Bayley must play an integral role in growing awareness of the brand and maximizing revenues, and he certainly has the experience to do so. “Fortunately, Celebrity has a very strong management team to build on, and I am delighted that Michael is bringing his vision, passion and drive to bear on the continued growth of this important brand,” said Fain.


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Unmatched Beauty, Award-Winning

Escape…

…who says you can’t have it ALL? The adventure starts the moment you see the majestic Pitons across the horizon, and you enter the deep blue waters of the most exotic island in the Caribbean… Saint Lucia. With two major cruise ports, disembarkation is effortless and a tropical escape is just moments away. Whether your guests are avid tourists or explorers at heart, cruise guests are guaranteed to embark on the experience of a lifetime. Saint Lucia offers a wide range of exciting tours, such as ziplining through our lush rain forests, snorkeling off our pristine beaches, Sulphur Springs - the world’s only drive-through volcano, great duty free shopping nearby and our warm hospitality; the perfect holiday escape is waiting for everyone!

Voted “World’s Leading Honeymoon Destination” 8 times by the World Travel Awards

visit us at stlucianow.com To speak to a Saint Lucia agent, call 1.800.456.3984


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P anama Host s Cr uise L ine E xecut ives and P rominent I ndust r y P rofessionals at F CCA PAMAC E vent

O

ver 100 Platinum Members and more than 20 cruise executives from the various FCCA Member Lines congregated in Panama City, Panama June 23-26 for the FCCA PAMAC Event. Here, over a schedule of meetings, receptions and specialized activities, the Platinum Members had prime opportunities to discuss trends, develop ideas, promote their products and destinations and develop or cultivate lasting and worthwhile relationships with some of the most significant decision makers in the industry—cruise executives varying from the fields of shore excursions, port operations, itinerary development, product development and more. All of this while learning about and from Panama’s destination product and seeing some of the

best the generous Panamanian partners and sponsors had to offer. From arrival to departure, the agenda was stacked with meetings and structured functions designed to foster the development of working relationships, the exchange of ideas and promotion of the members’ products. It began on June 24th, where attendees sampled what the stunning Las Parlas Island and Isla Viveros had to offer before preparing for the opening ceremony and business card exchange, in which the members and executives met or reacquainted themselves while discussing any recent trends, developments, ideas, etc. One of the main features of these events is the collaboration that is pos-

sible through bringing together some of the premier players of the destinations’ private and public sectors along with the executives, for this is the best way to learn from each other. By joining them in a casual atmosphere, conversation flows freely and guarantees that every member has the ability to interact with executives, comfortable enough to speak with the same freedom and say what is on their mind and ask the necessary questions. June 25th brought the attendees to depart from the Corozal Train Station to travel to the Panama Canal, where they could tour the Canal at Gatun expansion. If not doing direct business through the Panama Canal, most attendees are very familiar with its ongoings and its current expansion. This was an Third Quarter 2012 • Cruising Magazine 19


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opportunity for all to see and learn about its progress. The day then allowed for tours provided by Aventuras 2000, allowing for a chance to explore the jungle area that is now the Gatun Lake, cruising the channels and observing wildlife, or to sail to the Embera Indians community in the Chagres River, admiring their homes, dances and customs. In addition to entertaining and providing valuable first-hand experience to the cruise line executives, these tour offerings played a significant role for the members; they were a hands-on course for the numerous tour operators in attendance; these members could learn how to improve their offerings by reversing their role and experiencing things as a tourist, finding what they want to see and how they want to be treated. Furthermore, it allowed a chance to see how other operators manage crowd control and the flow of passengers; transportation from and to the cruise ship; how to interact with the passengers as soon as they leave the ship; and more facets of logistics and other areas. It also gave a chance for more potential business relationships by offering an opportunity to synergize products and offerings. 20 Cruising Magazine • Third Quarter 2012

June 26th started the morning off with the FCCA Foundation hosting a charity breakfast in the benefit of Fundacion Jesus Luz De Opotunidades. This outreach program works with impoverished young gang members in Panama City to help guide them to a better path, offering alternatives to a life of violence and despair. The FCCA Foundation was able to donate goods and supplies that will support a project to build a community soccer field and sustainable work projects, such as a laundromat and woodworking shop. After breakfast, the group joined Rafa Zevallos, executive director, on a trip to a revitalized gang headquarter that was formally stomping grounds for one of the most notoriously violent gangs in Panama City, where the attendees saw the work Mr. Zevallos’s organization has done to revitalize not only the physical area, but also the lives that otherwise would have been lost to gang activity. The executives and Platinum Members then shifted to the PAMAC Meeting. In this semi-annual meeting, the members gather around cruise executives and other participants with valuable knowledge, who

lead a panel to share and discuss the latest developments and issues in the industry—from the global and national level to individual concerns/questions/input of the members. Any topic is open to conversation by the members, panel and executives in order to ensure that everyone in attendance is informed of all the latest happenings and how to best actualize the knowledge gained. “I am honored to be a vice chairman at the PAMAC Meeting,” told Matthew Sams, vice president of Caribbean relations, Holland America Line. “This is an important feature for relaying all of the latest information to the members while also giving a chance to know how to best learn from it and implement what they need to fully take advantage of this knowledge—from an individual operational level to steps they must take to improve their regions.” One-on-one meetings followed the PAMAC Meeting. This gave the members a chance to meet with the cruise executives of their choosing, those who best applied to the members’ product or destination. This provided the opportunity to promote and pitch their products to those that make the decisions of what is


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offered onboard cruise ships and which ports will be included for current and future itinerary development. Additionally, this supplied the most focus for the executives to offer insights on how to improve their product, along with any changes or input to make a more viable business model considering the operational information from the cruise lines’ perspective. The executives truly know how to tailor a product or destination to best maximize the cruise industry’s economic impact, and this is knowledge they are more than willing to impart. Federico Gonzalez-Denton, director, government and community relations for Royal Caribbean Cruises Ltd. knows the importance of these meetings: “The one-on-one meetings allow for us to address the specific concerns or learn about new products from Platinum Members. This is an important tool for both the members and us. For us, we fre-

quently learn about new developments and products, and we are able to help fine-tune them to best fit the cruise lines. For the members, it gives them a real vantage point in knowing what the lines are looking for and how to appeal to them.” That night, Panama hosted a farewell fiesta at Havana Panama to ensure that the members had the opportunity to talk with whomever they needed and left no ends untied, along with a great ending. The fiesta served exactly this purpose, providing good times and memories, but also allowing for the completion of any ongoing conversations (or perhaps the start of new ones). The networking at these events truly is unparalleled because of the relationships forged between the members and executives, and this is one of the greatest resources to offer. Indeed, it is crucial in this industry to be able to establish the right relation-

ships and gain the necessary knowledge of how to appeal, promote and develop products and destinations to the right entities. This is one of the FCCA’s main functions and why it offers events like these that gather some of the most significant decision makers and prominent professionals in the industry to establish and foster relationships, develop and promote their products and destinations, cultivate ideas and learn from the latest trends and information. And Panama certainly made this possible through all the hard work and generous provisions, along with its beautiful land, wealth of offerings and much more. Because of this, Panama has become a tourism hotspot, but it is still actively moving forward and progressing its product and infrastructure. This event offered just a few of these developments, but it did show how Panama goes above and beyond to take care of its guests and partners. Third Quarter 2012 • Cruising Magazine 21


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F CCA Delegat ion Meet s wit h Mexican Gover nor s of CONAGO

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une 11th-13th, 2012 marked a momentous occasion for the cruise industry and states of Mexico. For the first time, an outside entity met with CONAGO, the organization of governors from various Mexican states (Baja California, Baja California Sur, Campeche, Chiapas, Colima, Guerrero, Jalisco, Oaxaca, Quintana Roo, Sinaloa, Sonora, Tabasco, Veracruz and Yucatán). A delegation of cruise executives from FCCA Member Lines traveled to Mazatlan in order to discuss the individual issues of the states and develop closer working relationships. “It was both a huge honor and opportunity to be brought into this forum and meet with the governors,” said Michele Paige, president of the FCCA. “The stage was set to meet and work with the various states and develop one-on-one relationships while addressing their specific issues.”

The meeting was prompted by Governor Roberto Borge Angulo of Quintana Roo, who has developed close ties with the cruise industry and a vision for the industry throughout Mexico. As part of this vision and in his position as chairman of the CONAGO, he wants his fellow governors to share in the successes he has seen because of his partnership. “[Governor Borge] understands the value of the cruise industry,” told Paige. “And while he has worked very well with us, he felt the other states and governors would be in a better position if they had the opportunity to hear from us, to get closer to us.”

This was accomplished by CONAGO giving the delegation a forum to understand the cruise industry generically, but there was also time to sit down individually for one-on-one meetings to answer any questions, address particular concerns and listen to the visions for their states, ports, infrastructure, etc. In fact, a good representation of the Mexican shareholders was in attendance, with SECTUR (secretary of tourism), SCT (communications and transportation) and FONATUR (Mexico’s national trust fund for tourism development) sending representatives. Though their participation was important, the focus was the relationship building with the governors of CONAGO, and as Ms. Paige told, this was as vital as it was successful: “While we have ships going to most of the states that we met with, to be able to maximize the opportunities, we must have a relationship with the head of that state.” As she explains, Mexico’s expansive territory and 31 separate states make these individual relationships especially necessary. Fortunately, this goal was realized. The discussions led to many things that are already being enacted, and the relationships are closer. Yet all entities know that this is not the finish line, and there is no room for complacency. This is why an invitation has already been issued for a subsequent meeting between the cruise industry and CONAGO.

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24 Cruising Magazine • Third Quarter 2011


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Curaçao: T he Ult imat e E xper ience Curaçao is redefining the Caribbean cruise getaway with its intimate, secluded beaches, pristine dive sites, eclectic array of restaurants and classy resorts. The capital city of Willemstad, a UNESCO World Heritage site, lures visitors with its distinctive pastel-colored Dutch Colonial architecture, museums and monuments. Located in the southern Caribbean, with more than 30 beaches, 129 nationalities, 60 dive sites and an increasing number of hospitality and entertainment developments, Curaçao has truly blossomed. World of Diversity Curçao’s inhabitants are a friendly mix of European, African and Indian bloodlines. Although the Spanish were the first Europeans to establish on the island, the Dutch have marked their presence over the centuries. For 400 years, Curaçao has been one of the busiest ports in the Caribbean. The diversity of Curaçao is rooted in all experiences you encounter on the island. From the local Creole language—Papiamentu—to local culinary delights, like goat stew and iguana soup, and from the folkloric musical genres and dance forms, like “tambú”,

to traditional housing, such as the “kas di palu di maishi” (Sorghum stalk house) in the countryside. Everything is present and available on “dushi Korsou” (‘sweet/lovely Curaçao’). Most inhabitants speak four languages—English, Spanish, Dutch and Papiamentu. A great variety of international cuisine tickles the taste buds, from fast-food chains to five-star restaurants that feature the best of Curaçao’s diverse gastronomy. Entertainment is also key, and Curaçao knows how to put on a show, hosting huge concert events like the annual Curaçao North Sea Jazz Festival, with performers such as Stevie Wonder, Santana, Alicia Keys, Maná, Sting, Simply Red, Ruben Blades, John Legend and others. The nightlife is just as lively and exemplifies Curaçao’s diversity and rich culture, with groovy clubs and bars with all the modern delights or Latin and Caribbean beats, rhythms and atmospheres. Curaçao’s diversity and culture mixed with its modern progression can be Third Quarter 2012 • Cruising Magazine 25


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seen simply by taking a stroll, as contemporary buildings share the limelight with Art Deco structures and traditional Dutch architecture. Curaçao has and shares it all. Picturesque Willemstad The Capital Willemstad was built around the main harbor. The St. Anna Bay is a canal that connects the Caribbean Sea with the Schottegat Bay, but separates the city into two areas: Otrabanda and Punda. The one-of-a-kind Queen Emma Bridge, nicknamed “the swinging old lady”, is a floating pontoon bridge that unites the two city areas for pedestrians. When the bridge opens for maritime traffic, ferries immediately take over and continue to shuttling the public over the canal until the bridge is closed again. Punda’s trademark view is the “Handelskade” (‘trade wharf’), the “little Amsterdam” of traditional Dutch buildings facing the canal. Its counterpart on the other side is literally called “Otrobanda” (‘the other side’). Both sides are a favorite of strollers and shoppers. The best tourist shopping is in the narrow streets and alleys of Punda, in an area bounded by the Floating Market, 26 Cruising Magazine • Third Quarter 2012

Plaza, Columbusstraat, and Breedestraat (Broadway). Willemstad is a living museum of colonial architecture, forts, monuments and squares, filled with shops, cafés, terraces and restaurants. When cruise ships are docked, the streets of Punda and Otrobanda come alive with colorful vendors and festive flea markets. However, any day is a good one for snapping up some of the Caribbean’s most meaningful finds: local art work, pottery, Dutch Delftware, wooden shoes, Curaçao liqueur, brilliantly painted hanging planters made from old tires and worlds of trade goods from South America, which lies only 44 miles to the south. The famous Floating Market sells mostly produce and fish for local consumption, but for tourists, it’s a good place to find spices and inexpensive terracotta planters. Sightseeing The waist of the island, from the airport to Willemstad, is covered with neat suburbs and modern shopping centers. The best sightseeing is in a loop to Westpunt (west point) and back to the city. On the southwest side, you can find the most beautiful secluded beaches and

rural areas, from dry forests to hilly landscape. The west side of the island is rural, again highlighting Curaçao’s diversity. Winds are brisk and dry, providing a greater comfort factor at high temperatures than is found in the more humid islands. Fortunately, hurricanes rarely affect this part of the Caribbean, as the island lies below the hurricane belt. Highlights Curaçao is proud of its heritage and exposes its history through the many themed museums, such as the African and slavery museum, Kurá Hulanda, the Mikve Israel-Emanuel Synagogue and Jewish museum that chronicles the history of Curaçao congregation, the artfully designed Maritime Museum or the Curaçaosch Museum. Other museums, like the Octagon Museum, Tula Museum, Numismatic Museum, etc. specialize their collections on historic figures, lifestyles and antique modes, never repeating themselves and therefore earning their right of existence and contributing to the influences that shaped Curaçao and its people. The natural side of the island comes to life in other attractions, such as the sophisticated Curacao Sea Aquarium, where visitors can get up and close with


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sea lions, sharks, turtles, stingrays and toothy moray eels. The Dolphin Academy provides the opportunity to swim with dolphins, while Substation Curaçao offers the Curasub, a mini-submarine that takes guests beneath the sea, down to 1,000 feet. The Ostrich Farm raises not only ostriches, but also sheep. There is also an exquisite restaurant. On the other side of the living spectrum, the Aloe Vera Plantation cultivates and makes natural products from lotions to juices, available to sample and purchase with the interesting knowledge of their origin. The Hato Caves are gaping caverns, cool and mysterious with their natural formations of stalactites and stalagmites. The Christoffel National Park covers a 4,500-acre reserve topped by Mount Christoffel, the island’s highest peak, and offers a closer look at the skittering flora and fauna of the dry forest. At Boka Tabla, you can experience the spectacular explosion of rough ocean smashing against eroding rock—a beautiful sight. The plantation houses of Curaçao,

known as “landhuizen”, are an architectural scrapbook of the 18th and 19th centuries. Some are open to the public as restaurants or inns and can be seen only from the road. Landhuis Chobolobo is famous as the site of the Curaçao Liqueur Distillery, where the renowned Blue Curaçao is bottled. Other plantation houses are Landhuis Savonet, Acension, Knip or Jan Kok, just to name a few, and are located on the west side on the island. Sun, Sea and Sand Curaçao’s beaches range from cozy coves to long strands of white sand, all of them washed by waves of clear, turquoise water on the sheltered southwest coast. But beware of the north coast, where undertows and surges are powerful. The island lists almost 70 dive sites, from walls to wrecks, reefs to rocks. Among the unique dives are the Valley, Lost Anchor, “Alice in Wonderland” and the depths surrounding an offshore desert island, Klein Curaçao, with its pristine reefs and coral Mushroom Forest. All dives are in protected parks, where anchoring is not allowed. Waters are usually calm and always warmly pleasant. Curaçao Cuisine Local food is called

“Kriyoyo”

(‘Creole’) and boasts a blend of flavors and techniques best compared to Caribbean and Latin American cuisine. Popular dishes include: stobá, a stew made with various ingredients such as papaya, beef or goat; guiambo, soup made from okra and seafood; “kadushi”, cactus soup; “sopi mondongo”, intestine soup; “funchi”, cornmeal, and a lot of fish and other seafood. The ubiquitous snack is “pastechi”, a fried pastry with fillings of cheese, tuna, ham, or ground meat. Around the holiday season, special dishes are consumed, such as the “ayaka”, a cornmeal pastry wrapped in banana leaf, and “pekelé”, made out of salt cod. At weddings and other special occasions, a variety of sweets are served: “kokada”, a sweet, coconut-based; “ko’i lechi”, made of condensed milk and sugar; “tentalaria”, peanut sweets; and “bolo pretu” (‘black cake’), a tart drowned in liqueur. The Ultimate Experience Curacao has everything to offer and more, and therefore is difficult to classify as a typical destination. It has no roller coasters or huge attraction parks, but it has all the ingredients of an exotic getaway for the whole family. Curaçao is an ultimate experience. Third Quarter 2012 • Cruising Magazine 27


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Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante

the 5 sides of paradise Guadeloupe Islands Tourist Board (European Office) 23/25, rue du Champ de l’Alouette - 75013 Paris Tél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08 E-mail : infoeurope@lesilesdeguadeloupe.com www.lesilesdeguadeloupe.com

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Carnival’s New Ship, R efurbs F ocused on t he Car ibbean

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arnival Cruise Lines has embarked on a $500 million Fun Ship 2.0 program that is dramatically transforming the shipboard vacation experience on its existing ships. In addition, many of the elements of Fun Ship 2.0 were incorporated into Carnival Breeze, the line’s new 3,690-guest ship, introduced in Europe in June. Carnival Breeze is homeporting in Miami starting in late November and will sail innovative six- and eight-day portintensive Caribbean itineraries. In addition, as Carnival’s ships re-enter service from dry dock with the enhanced shipboard programs and features, all are being deployed on Caribbean itineraries either seasonally or year-round. “Carnival Cruise Lines has always had a Caribbean-based product, with more ships calling at more Caribbean ports than any other cruise line,” said Gerry Cahill, president and CEO. “Now, if guests want to experience the newest features on our ships, they will be able to do it on a variety of Caribbean itineraries either on the new Carnival Breeze or a variety of existing vessels receiving Fun Ship 2.0 elements.” Three ships will get some elements of Fun Ship 2.0 in twoweek dry docks before the year is out. In September Port Canaveral–based Carnival Dream will be upgraded, followed by Carnival Conquest which is based in New Orleans, and in November Carnival Glory, which sails from Miami seasonally, gets the upgrades. In 2013, Carnival Destiny is undergoing an unprecedented multimillion-dollar makeover and will emerge from a 49-day dry dock as Carnival Sunshine, sailing to the Caribbean from New Orleans following a season in Europe.

New Fun Stuff For the Fun Ship 2.0 initiative, Carnival entered into partnerships with entertainer George Lopez, Food Network star Guy Fieri, leading video game manufacturer EA SPORTS and game-maker Hasbro. The company also worked with leading production talent to create a series of high-energy musical performances, and recruited celebrity song master DJ IRIE. New bars and eating places include unique branded spaces as well. Through its partnership with comedian and TV personality George Lopez, Carnival will bring even more laughs to The Punchliner Comedy Club Presented by George Lopez. As Carnival’s “curator of comedy,” Lopez will consult on hiring comedic talent and advise on ways to enhance the comedy club experience. At Guy’s Burger Joint, Carnival and successful restaurateur, cookbook author and television star Guy Fieri have come together to cook up the best burgers at sea. Open for a complimentary lunch, afternoon snack or dinner, the laid-back poolside dining venue looks like a roadside burger joint on a coastal California highway. Hasbro, The Game Show consists of larger-than-life productions and entertainment activities based on the popular “Family Game Night” television show that puts guests right in the middle of six favorite Hasbro games. Carnival partnered with leading sports videogame brand EA SPORTS on an exciting new sports bar concept where guests can play their favorite EA SPORTS videogames, watch live sports on a massive video wall and keep up with real-time sports scores 24/7 live on the ticker. Several new themed bars also have been added.

Carnival Liberty was the first ship in the fleet to receive the Fun Ship 2.0 upgrades in October 2011.

RedFrog Rum Bar offers guests a Caribbean vacation vibe Third Quarter 2012 • Cruising Magazine 31


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with a poolside version of the popular Caribbean themed RedFrog Pub. It specializes in Caribbean rum-based frozen drinks and beers, including ThirstyFrog Red, Carnival’s private-label draft brew. Just across the deck is BlueIguana Tequila Bar, a laid-back Mexican-themed spot specializing in tequila-based frozen drinks and Mexican beers. Alchemy Bar is Carnival’s vintage-themed cocktail “pharmacy” for guests seeking a unique experience with interesting drink flavors and ingredients. Carnival’s expert mixologists “prescribe” concoctions from different fun categories or guests can also try their hand at creating their own custom cocktails. The Library Bar is an intimate cocktail lounge featuring bar service and automatic wine dispensers in a relaxed, quiet venue. Best of the Caribbean Carnival has always been a leader in Caribbean cruises, and with Carnival Breeze, the line is introducing an innovative Miami-based cruise schedule. Carnival Breeze offers a yearround three-port, six-day cruise program operating SundaysSaturdays beginning Dec. 2, 2012. That schedule is offered on alternating weeks and features visits to three popular ports of call: Grand Turk, Ocho Rios and Nassau. Although uniquely different, each destination features beautiful white-sand beaches, excellent shopping, dining and

sightseeing experiences, and a wide variety of water sports, along with a laid-back island ambiance that embodies the essence of a Caribbean cruise. In addition to the six-day cruises, Carnival Breeze offers two distinctly different four-port, eight-day itineraries year-round from Miami operating Saturday-Sunday beginning Nov. 24, 2012. The Saturday-to-Sunday rotation is particularly attractive, as it maximizes consumers’ vacation time, with eight full days of cruising across two weekends. Each of Carnival Breeze’s eight-day cruises from Miami provides guests ample opportunities to sample the best the Caribbean has to offer, from sunning and relaxing on gorgeous beaches to shopping for duty-free bargains and savoring delectable island cuisine. The schedule includes an eight-day southern Caribbean itinerary featuring Grand Turk, La Romana (Dominican Republic), Curaçao and Aruba, or an eight-day eastern Caribbean route visiting St. Thomas/St. John, Antigua, Tortola and Nassau. Combined with its six-day cruises, Carnival Breeze guests are offered unprecedented opportunities to visit a diversity of sunny, tropical Caribbean destinations, with nearly a dozen ports of call featured among the various itineraries.

I am plummeting waterfalls, emerald pools and boiling lakes. Coral reefs and tribal villages. I am rich in tradition, boundless in beauty. I am unlike any other Caribbean destination. I am an adventure amid nature, unspoilt.

I am Dominica. Are you?

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R oyal Car ibbean D el iver s B est On boar d Opt ion s T o Guest s F leet wide T hrough E xt ensive R evit alizat ion P rogram Award- winning Vessels Across Cr uise L ine’s F leet Being Enhanced T hrough 2014

R

oyal Caribbean International has been transforming its fleet of the world’s most innovative cruise ships. The revitalizations are expanding the highest guestrated programs from its award-winning Oasis-class ships to offer guests a greater variety of new onboard dining and entertainment, pervasive Wi-Fi, and many more contemporary amenities, to deliver even more of the “WOW” aboard all Royal Caribbean ships sailing worldwide. These fleetwide enhancements build on Royal Caribbean’s best-in-class global vacation offering and deliver to guests the Royal Advantage – the industry’s most innovative cruise ships, combined with exciting itineraries and destinations, and world-renowned friendly and engaging Gold Anchor Service. “The Royal Advantage revitalizations takes many of the best features that we have created in recent years and introduces them across our fleet, offering our guests enhanced vacation choices around the world,” said Adam Goldstein, president and CEO of Royal Caribbean International. “We never stop trying to make the experience even better, and no other cruise line can offer the same high quality vacation experience with such an array of choices that cater to every guest.” The Royal Advantage revitalizations began with Radiance of the Seas and Splendour of the Seas in 2011, followed by Rhapsody of the Seas and Grandeur of the Seas this past March and May, respectively. Serenade of the Seas will enter dry dock in November and the rest of the fleet will undergo revitalization through 2014. Each ship will enter dry dock for approximately a month and re-emerge as even better versions of the ships that guests love, complete with new dining venues, entertainment options, technology enhancements and more. “We are thrilled that the ongoing Royal Advantage revitalizations will result in a virtually brand-new fleet that offers the most contemporary experience, no matter which ship or itinerary vacationers choose,” said Lisa Bauer, senior vice president of Global Sales and Marketing, Royal Caribbean 34 Cruising Magazine • Third Quarter 2012

International. “From new dining concepts to cutting-edge entertainment to technological advancements, we are raising the bar across the fleet to offer guests our signature Gold Anchor Service and the world’s most innovative cruise ships that sail to exciting destinations worldwide.” The revitalizations and enhancements to the Vision-, Voyager- and Radiance-class ships throughout the next three years, will include: • New Technology: Guests will be able to take advantage of pervasive Wi-Fi, interactive flat-panel televisions in staterooms, and electronic mustering. •

Digital Wayfinding Systems: Onboard activities, real time updates, customized directions and routing, as well as ship factoids will all be at guests’ fingertips with new plasma and LCD touch screen signs prominently placed throughout each of the ships.

Outdoor LED Video Walls: Oversized video screens will be installed on the pool decks to liven up outdoor entertainment and programming, day and night.

Royal Babies and Tots Nursery: Safe, fun and interactive vacation environments will be available in nurseries designed for babies and tots ages six through 36 months.

New Staterooms: New levels of accommodations, including staterooms ideal for families, will be added to suit a variety of guest needs and requirements.

Additional Dining Options: • Chef’s Table: An exclusive experience co-hosted by the Executive Chef and Sommelier for an intimate wine pairing dinner of five courses. •

Izumi: A pan-Asian cuisine restaurant featuring mouth watering flavors and a sushi bar with hot-rock cooking.


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Chops Grille: Royal Caribbean’s signature steakhouse featuring a menu of prime cuts prepared a la minute. Park Café: A casual dining venue featuring gourmet salads, sandwiches, soups and pastries. Rita’s Cantina: A casual yet vibrant restaurant offering traditional Mexican fare, comprehensive selection of margaritas and live evening entertainment. Boardwalk Doghouse: A casual eatery for guest to enjoy a range of brats, links, wieners and dogs.

In 2013 and 2014, additional Royal Advantage revitalizations will take place on Vision-class ships, including Legend of the Seas and Vision of the Seas, four Voyager-class ships – Navigator of the Seas, Voyager of the Seas, Explorer of the Seas and Adventure of the Seas – and the Radiance-class Brilliance of the Seas. Royal Caribbean also will deliver the Royal Advantage through less extensive enhancements planned for Freedom-class Independence of the Seas, Voyager-class Mariner of the Seas, and Vision-class Enchantment of the Seas. In early 2011, Oasis of the Seas, Freedom of the Seas, and Liberty of the Seas had received popular enhancements and programs that were introduced aboard the newly launched Allure of the Seas, such as the DreamWorks Experience. Having previously undergone extensive revitalizations in recent years, both Sovereign-class Majesty of the Seas and Monarch of the Seas are currently delivering the Royal Advantage to guests on short Bahamas cruises from Miami and Port Canaveral, Fla., respectively.

Royal Caribbean International is a global cruise brand with 22 innovative ships, calling on more than 270 destinations in 72 countries across six continents. The line also offers unique cruise tour land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand. Royal Caribbean provides a world-class vacation experience with a wide range of signature onboard amenities, entertainment, and award-winning family programming. The cruise line has a 40-year history of giving guests the Royal Advantage – the most innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service. Royal Caribbean has been voted “Best Cruise Line Overall” for nine consecutive years in the Travel Weekly Readers’ Choice Awards. For additional information or to make reservations, call your travel agent, visit www.RoyalCaribbean.com or call (800) ROYALCARIBBEAN. Follow Royal Caribbean on Facebook at www.Facebook.com/RoyalCaribbean or on Twitter, @RoyalCaribbean. Travel professionals should visit www.cruisingpower.com or call (800) 327-2056. Royal Caribbean International is part of Royal Caribbean Cruises Ltd. (NYSE/OSX: RCL), a global cruise vacation company that also operates Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisieres de France, as well as TUI Cruises through a 50 percent joint venture with TUI AG. The company owns a combined total of 40 ships and has one under construction and two under agreement.

Third Quarter 2012 • Cruising Magazine 35


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MSC Divina Expands the Fantasia Class with Style and Luxury

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he 139,500-ton, 3,502-passenger, feature- and technology-rich MSC Divina entered service in May 2012 and currently sails the Mediterranean. Joining sisters MSC Fantasia and MSC Splendida, MSC Divina further enhances the Fantasia class while carrying on its traditions, offering many of the familiar features and presenting entirely new ones. MSC Divina builds onto the family name while branding an identity all her own. She was created with De Jorio Design International to take the acclaimed standards of MSC Cruises’ Fantasia class to a new level. Inspired by Italian icon and diva Sophia Loren, MSC Divina brings reminders of the elegance and glamor of the golden age of sea travel in a stateof-the-art vision. Spacious, ultramodern with a focus of sumptuous comfort, personalized service and an immense variety of leisure and sports facilities, plus world-class entertainment and decadent dining, MSC Divina encapsulates the mission statement of the Fantasia class but opens it up to definitions not previously considered. One of the most notable first differences is the 100 additional staterooms. Over 80% of the ship’s staterooms feature sensational ocean views, most with private balconies. Another new feature is the Galaxy panoramic restaurant, which provides a brunch menu for late risers and Mediterranean fusion cuisine for dinner, perfect fare for MSC Divina’s sailings. In fact, MSC Divina has something for every taste bud, ranging from tapas and wine at La Cantina di Bacco to tacos, steaks, enchiladas and burgers at Sacramento Tex Mex & Burger Restaurant, snacks at the sports bar or gelato in Piazza del Doge. Of course, there is also the private Le Muse restaurant in MSC Yacht Club. MSC Yacht Club, a feature on the Fantasia-class ships, is a

private ship-within-a-ship haven of luxury suites, offering exceptional service, complete with butler service, concierge reception, exclusive shopping and more. A selection of wines, spirits and mineral waters is complimentary within MSC Yacht Club. In addition to the dedicated Le Muse restaurant, there are also other exclusive MSC Yacht Club venues featuring dining delicacies and social settings, such as Top Sail Lounge or The One Bar. There is even The One Pool Deck exclusively available to MSC Yacht Club guests, providing a private swimming pool, two whirlpool baths and sun deck. All guests onboard MSC Divina can also enjoy an infinity pool (just one of the four pools on board), an aqua park complete with fountains and jets, the MSC Aurea Spa (featuring Balinese-inspired treatments), and kids and teen clubs. For those looking to stay in shape, there is an exercise center overlooking the water and even a squash court. Other past Fantasia-class favorites are also back, such as the F-1 simulator and 4D cinema. While not partaking in these offerings, a stroll onboard will quickly lead to a number of venues for shopping as well as several bars and lounges. Here is where the entertainment really lights up in the evening, especially in the state-of-theart 1,600-seat Pantheon Theater, futuristic disco and Casino Veneziano, with more than 10,947 square feet of casino gaming, and Virtual World, a video game room. MSC Divina lives up to her name. Every member of the family can experience MSC Cruises’ Mediterranean heritage, especially with the line’s “Kids 11 and Younger Sail Free” offer. MSC Divina will be bringing her state-of-the-art cruise experience to PortMiami in fall 2013 to sail a series of Caribbean itineraries, taking the place of MSC Poesia, which is sailing the Caribbean this season. Third Quarter 2012 • Cruising Magazine 37


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Princess aimed to impress and hit the target. The Princess Theater is the largest theater yet, with sophisticated architectural lighting. Princess Live! is a first at-sea, with a TV studio to produce and present broadcast-ready events, including interactive culinary shows, live concerts, late night comedy and game shows.

P r incess Cr uises Growing L ike P air of Upcom ing Biggest - E ver Buil ds

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rincess Cruises plans to launch Royal Princess in June 2013, with its sister—Regal Princess—to follow in Spring 2014, and Royal has already floated away from the Fincantieri shipyard in Monfalcone, Italy. The 3,600-passenger, 141,000-ton build—about 20% bigger than Princess’ next-largest vessels—is packed with new innovations and signature features, marking a wave in the next generation of Princess Cruises’ ships.

to get away. But maybe it will take the enhanced Movies Under the Stars screen to catch your eye.

This evolution is a representation of Princess’ push forward, marking a significant increase of capacity. The progression can also be seen in the innovative features onboard, such as the SeaWalk, an enclosed glass walkway that extends 28 feet beyond the edge of the ship, 128 feet over the water. On the opposite, port side is the cantilevered SeaView Bar, with glass floors and sweeping ocean views.

There are plenty of other dining options available, as well, from private arrangements to fresh specialty restaurants and casual options. The aft traditional dining room offers fixed-time meals, along with The Chef’s Table Lumiere, and anytime dining is available in the two forward dining rooms. For specialty fare, there is Italian cuisine and premium seafood at Sabatini’s and premium aged beef and fresh seafood at Crown Grill. Plenty of casual choices complete the selection, such as the Horizon Court buffet, The Pastry Shop, Alfredo’s Pizzeria, International Café and wine, sushi and tapas at Vines.

Or perhaps a better sign of this is Princess’ largest-ever top-deck pool, offering another Princess first: a dazzling evening water and light show. And the upper-deck pool exclusively for adults, complete with plush cabanas, shows how the line is staying with the trends and offers a great place 38 Cruising Magazine • Third Quarter 2012

An even larger and expanded atrium will also signify Princess’ growth and forward movement. Here, there are new casual dining options, including Gelato or the Ocean Terrace Seafood Bar, and live entertainment in the adjoining bars and lounges, such as pianists dueling on glass pianos at Crooner’s.

A perfect thing after meals and a very important component to Princess, entertainment is a venue where

Royal Princess will also feature an array of exciting entertainment options, like late night comedy events, cabaret features and signature Princess Cruises theme nights, from a cozy seat in one of the bars and lounges, which abound. Vista Lounge gives a show lounge setting; Bellini’s is a new Italian-inspired cocktail bar cantilevered over the Piazza on deck six; Crooner’s Lounge and Bar’s menu entices with 75 martinis; and the Wheelhouse Bar features live entertainment and a club-like ambiance. Royal Princess also has plenty of ways to get active in the state-of-the-art fitness center and Center Court, boasting a batting cage, putting green, indoor golf driving range and even a laser shooting range! There will also be a private aerobics studio, bocce ball and croquet area, outdoor jogging track, outdoor exercise court, table tennis and basketball, volleyball and tennis courts. And Lotus Spa will be the perfect way to unwind after all those activities, though any excuse will do to immerse in relaxation and experience The Enclave, the new, exclusive area in Lotus Spa. Indeed, Royal Princess, along with her upcoming sister, truly marks a huge growth for the line and debuts a number of firsts. What her highness shows is that Princess truly has plenty new to offer, so we have a lot to look forward to while watching the evolution take place.


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Puerto Rico’s Destination Product: A New Paradigm By: Jaime A. López-Díaz, Chief Development Officer, Puerto Rico Department of Economic Development and Commerce

Puerto Rico as a cruise destination Puerto Rico, a destination like no other. Few places on Earth can boast of having the combination of natural beauty and urban attractions that Puerto Rico has. Puerto Rico is home to some of the world’s most impressive natural and manmade wonders. For a small island (it’s about 100 miles long and 35 miles wide, or roughly the size of Connecticut), it offers far more than beaches … although it has over 300 of them! This diversity makes Puerto Rico an ideal cruise destination and the challenge we faced every day is how to smoothly get cruise visitors interested in experiencing our destination and fulfilling their expectations in a more than satisfactory way. Cruise tourism provides Puerto Rico a singular opportunity to showcase the destination to over 1,000,000 potential cruise visitors. Our cruise industry significantly contributes to our economy, generating close to five thousand jobs and having an impact of more than $240 million, yearly, on the island’s 40 Cruising Magazine • Third Quarter 2012

economy. San Juan is currently served by 14 cruise lines and is home port to six of them. While Puerto Rico’s cruise ship business has matured over time, there is still much room for growth. Puerto Rico strategies to improve destination product Puerto Rico, as well as the Caribbean region, faces an important challenge every day: how to remain an attractive destination as ports worldwide continue to develop and reinvent themselves. The strategic initiatives that Puerto Rico has adopted to develop both transit and homeport segments stem from this challenge. Among these are: improving air access for our homeport passengers, improve the cruise passenger experience, enhance our product offering, establish strategic alliances, and improve our infrastructure. Air access is certainly key to increasing our homeport capacity. We have improved air access to the island, which has


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resulted in additional frequencies and new routes from cruise feeder markets. For example, flights from Tampa doubled as Air Tran and Jet Blue began flying with two daily flights each. Also, Air Tran has added two daily frequencies from Baltimore, and Jet Blue began new daily service from Jacksonville, Hartford, West Palm Beach, and Washington DC National Reagan airport. Delta has increased daily services from both Atlanta and New York and US Airways from Philadelphia. Finally, in the last 18 months, three new international airlines began year round services to San Juan including British Airways from London, Condor Airlines from Frankfurt, and WestJet from Toronto. Puerto Rico’s main international airport in San Juan now has a year-round average of 78 daily flights to 22 US destinations, international direct services to Toronto, London, Frankfurt, Panama, Caracas, and Madrid, and 82 daily departing flights to 21 Caribbean destinations. A well-diversified base of airlines serves these routes, including: Air Canada, Air Sunshine, Air Tran, American Airlines, American Eagle, British Airways, Cape Air, Continental, Copa, Condor, Delta, Iberia, Insel, jetBlue, LIAT, Spirit Airlines, Sunwing, United, US Airways and Virgin Atlantic. Another key strategic initiative is to improve the passenger experience upon arrival and throughout their stay in Puerto Rico. In order to achieve this, we have implemented a project to organize the tourism transportation logistics at the San Juan port area in order to assure our visitors a better arrival experience. This project involved the creation of staging areas across the piers that serve as waiting areas for tourism transportation vehicles that pick and drop off passengers in the piers. The initiative has resulted in more organized logistics for tourism transportation. Also, the waterfront area of Old San Juan was revamped and the first phase will be inaugurating before the high season. This project enhanced the sidewalks and infrastructure of the main road to the piers. In product enhancement, we have broadened the available excursions for passengers, thanks to the introduction of new attractions, such as the Toro Verde and Toro Verde Jr. ecological adventure, where visitors glide through a rainforest

canopy on a lengthy cable system, providing them with a real bird’s-eye view of the treetops and their ecology and attractions created in the waterfront area. Part of the renovations of the waterfront include the establishment of the New York Trapeze School, moorings for Tall Ships, a restaurant and bar, an amphitheater for outdoor concerts and music festivals, an artisans market, a water tour operator, and seaplane tour operator. All of these attractions have created unique offers for the cruise passengers like a cooking tour, water excursions to nearby snorkeling areas, tours of the bay in the historic Tall Ships, trapeze classes, and an artisans market, among others. These new attractions only add to the experience of visiting El Yunque Rainforest, the only tropical rainforest in the U.S. Forest Service system, the Bacardi Rum Factory, and the New and Old San Juan, among many others. In order to financially attract cruise business to Puerto Rico, we have developed what has become the standard incentives model for the cruise ship industry in the Caribbean. The incentives law establishes a fund to promote the island’s cruise ship industry through coop marketing programs with the cruise lines, providing cruise lines with incentives for provisioning locally, a frequent visit of homeport incentive and a transit incentive, among others. These incentives are from a joint fund that operates with $5 million from the Puerto Rico Tourism Company and another $4 million from the central government’s General Fund. A key factor to make these initiatives successful is to communicate them to the cruise industry. Governor’s Luis Fortuño’s administration has partnered with the Florida Caribbean Cruise Association to portray the message to the cruise executives that Puerto Rico is open for business, looking to increase and improve the cruise industry of the island for the benefit of Puerto Rico and for the entire Caribbean region. We are very proud to have hosted the 2011 FloridaCaribbean Cruise Association Conference and Trade Show. It was certainly a unique opportunity to showcase Puerto Rico’s new paradigm in cruise development and destination experience, and validate, with actions, to all participants, that Puerto Rico Does It Better!

Third Quarter 2012 • Cruising Magazine 41


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Car t agena de I ndias t o Host t he 20t h Annual F CCA Conference & T rade Show

C

artagena has been dubbed by many as an “outdoor museum” because of its balconies, cobblestone streets, bastions, imposing walls, squares, and horse-drawn carriages, which is why it was recognized as a Cultural Heritage of Humanity by UNESCO in 1984. This cultural jewel and meeting venue nestled in the Colombian Caribbean shoreline has made Cartagena a renowned and distinguished host to many international events, including countless literary and journalistic events, positioning it as a place of legend and sublime beauty. The “Heroic City”, as this town is also known, is the perfect setting for the 20th FCCA Conference & Trade Show that will be held from September 30 to October 4, 2013. The most influential cruise industry personalities will meet 42 Cruising Magazine • Third Quarter 2012

to exchange valuable business affairs to generate new commercial opportunities in the region and Colombia. “For Colombia to have achieved being the host of this important meeting, where relevant industry issues will be discussed and create opportunities for socio-economic growth for the Greater Caribbean, it is a testament of the country’s commitment to the industry and an opportunity to demonstrate the result of endured team work where public and private sector have joined forces to position Colombia as a competitive destination for tourism and business, said Maria Claudia Lacouture, president of Proexport Colombia, in charge of promoting international tourism, foreign investment and non-traditional exports in Colombia, leading the country’s participation in the cruise industry.

The Port of Cartagena is no stranger to international tourism. In 2006 it received 42,024 visitors and 38 landfalls. It began operations in 2008 as an intermediate port of embarkation for cruise ships such as Royal Caribbean International. In 2011 Pullmantur followed, giving way to an increase in port arrivals with 308,082 passengers and 202 landfalls. The 2012-2013 season looks promising with major cruise ships returning, like Disney Cruise Lines and new ones arriving for the first time, like the Phoenix-Reisen, Paul Gaugin and Kristina Cruises. A Perfect Stage for Major Events You may wonder how a 500-year-old city has been able to transform itself into a fusion of historic, luxury destination, and host of world-class events.


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This has been achieved by the deliberate strategic vision to invest in its infrastructure, connectivity and focus in its cruising experience–onboard and onshore–to maintain and amplify its reputation of topnotch servicing. Just as an example, in 2011 the city hosted 36 international congresses that positioned Cartagena at number 13 among preferred Latin American cities to organize events in the ICCA ranking highlighting the Sixth Summit of the Americas (which brought together 34 heads of state and their delegations, including U.S. President Barack Obama), XVI General Assembly of the World Tourism Organization (which brought a thousand participants), and the V World Economic Forum for Latin America (assisted 600 leaders and entrepreneurs in the world), among others events also based in Cartagena de

Indias each year to decorate the ‘Little Stone Corral’: International Film Festival, The Hay Festival or The International Music Festival. So what is so attractive about Cartagena that international heads of state, corporations, and business travelers admire? Well, not only having the infrastructure in a single city with three convention centers, but also possessing unconventional locations such as the Teatro Heredia, the Castillo de San Felipe de Barajas, bastions, museums, plazas, and galleons making events a unique experience by becoming the backdrop of a unique theatrical set experience. This historical experience has attracted the presence of international hotel brands such as the Hilton, Sofitel Accor, Marriott, Holiday Inn,

Intercontinental, Sheraton and more than 35 boutique hotels that used to be sixteenth century mansions expanding the room capacity of four and five star hotels. Soon, the new Jet Blue Airlines route from New York to Cartagena de Indias will dramatically complement the existing tourism international connectivity strategy. Come to the 20th Annual FCCA Conference & Trade Show and discover the features that make Cartagena the cruise destination with a fascinating blend of past and a present, offering a unique experience in a single location with colonial, republican, and contemporary architecture; an exciting nightlife; important cultural festivals; lush landscapes, magnificent beaches; and tourism and hotel infrastructure catering to all sorts of visitors and events. Colombia awaits! Third Quarter 2012 • Cruising Magazine 43


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St . Croix – Your Gat eway t o P aradise

T

here is truly something special about St. Croix. The stunning island has a distinct heritage that sets it apart from other Caribbean islands yet it still flies under the radar to many travelers. The largest of the three U.S. Virgin Islands, it is rich with the history and the cultural influences of the seven flags that have flown over the Territory – evident in the architecture of brightly-colored buildings, national parks, landmarks and fortifications, botanical attractions, food, music and customs that are an integral part of the island lifestyle. St. Croix embodies everything a cruise passenger could want in a tropical destination: beauty, warmth, culture, cuisine and history, and upon disembarking, you’ll find all this and more… Welcome to St. Croix St. Croix boasts two charming ports and even more enchanting towns and attractions for cruise passengers and their loved ones to explore. From October 2012 through September 2013,

the Ann E. Abramson Marine Facility at the Frederiksted pier and Gallows Bay Dock, located only a mile from Christiansted ports will welcome passengers from 55 cruise ships (nine of which will make their inaugural calls to the island) to experience all that St. Croix has to offer. Royal Caribbean’s Jewel of the Seas, Brilliance of the Seas, Vision of the Seas and Enchantment of the Seas, and Celebrity Cruise Line’s Eclipse are scheduled to visit St. Croix; while smaller cruise ships Amadea, Columbus, Silver Spirit and Silver Whisper will visit St. Croix for the first time. Colorful Christiansted The port at Christiansted provides a wonderful view of Fort Christiansvaern, an imposing structure with pale yellow walls erected between 1738 and 1749 that still dominates the city’s harbor today. Christiansted is a very walkable town, and the Gallows Bay Dock, located only a mile from Christiansted enables small-

ship cruise passengers to explore at their leisure – whether it’s admiring the historical churches, pastel buildings and unique art galleries. Shoppers in downtown Christiansted can navigate its colorful streets in search of the perfect custom-designed Crucian Hook Bracelet – a 45-year-old symbol of true love or the wearer’s search for it, depending on the direction the hook faces. Other adventures include a day-sail to Buck Island National Monument for a guided snorkeling tour through 19,000 acres of pristine, preserved water or heading east of Christiansted to give two of the fastest-growing water sports a try – Kite Boarding or Stand-Up Paddle boarding. On the north shore, kayaking through the lush tropical ecosystem of the Salt River Bay National Historical Park is a wonderful way to enjoy the outdoors, as is a trip to Cane Bay to experience the largest living reef in the Caribbean where five shipwrecks lie within 100 yards of each other. For a more casual experience it is always suggested to take a scenic drive Third Quarter 2012 • Cruising Magazine 47


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to Point Udall, the easternmost point of the United States, for breathtaking ocean vista views. Historical Frederiksted Frederiksted is the main port for cruise ships visiting the island. Upon nearing the shore, one gets a sea-farer’s view of Fort Frederik, built in 1760 to ward off invading pirates. After disembarking, you can take a tour of this historic fort to learn about the island’s Danish past, or simply stroll along the waterfront and enjoy the breathtaking beaches nearby. History buffs won’t want to miss nearby Estate Whim Plantation Museum, a restored 18th-Century sugar estate dating from the 1700s, offering guests a glimpse of Denmark’s colonial impact on the island through tours of the furnished great house and the surrounding sugar factory ruins. A short drive out of town through the island’s rainforest leads travelers to the Ridge 2 Reef Farm, home of the Virgin Islands Sustainable Farm Institute, where day-long workshops and volunteer programs suit eco-conscious travelers interested in learning about sustainable methods of living and farming. Something New St. Croix is already home to Cruzan Rum, but a must-see attraction in the island is the new Captain Morgan Rum distillery’s welcome center. The visitor center allows guests to experience the rum’s unique history, production process and learn about the Captain himself. It will also house “The Captain’s Collection,” a stunning gathering of old and new Caribbean rums. 48 Cruising Magazine • Third Quarter 2012


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THE PORT YOU CRUISE FROM SHOULD BE JUST AS ENTICING AS THE PORT YOU CRUISE TO.

Cruises should start the minute a passenger sets foot onboard. And, at PortMiami, they do. Just beyond the railing are the dramatic Miami skyline, our sparkling waters and tropical bay islands, and the glittering lights of South Beach. Which is why a record 4 million passengers traveled with us last year. Cruising from Miami adds yet another enticing port to your itinerary. For more information, visit www.miamidade.gov/portofmiami


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Spotlight on New FCCA Platinum Member, Fidelio Cruise Software GmbH Fidelio Cruise Software GmbH leads the market in the design, installation and support of IT systems for effective passenger and crew handling and optimised inventory control in the cruise industry. Fidelio Cruise Software GmbH is a subsidiary of MICROS Systems Inc. (NASDAQ: MCRS), world market leader in Point of Sale systems in the hospitality industry. Fidelio Cruise was established in February 1995 and since its inception the company has built a vast wealth of knowledge and expertise while serving a worldwide client base in the cruise industry. With offices in Hamburg, Fort Lauderdale and Kuala Lumpur, the company has software systems in constant operation today aboard more than 200 vessels managed by 40 cruise lines. Fidelio Cruise’s key product lines include the FC Ship’s Property Management System (SPMS), FC Fleet Management System (FMS), FC Materials Management System (MMS), the dining-room management system Silverwhere, Crew Management System (CMS), FC Meal Count System (MCS) and integrated Point-of-Sale (POS) Systems. Fidelio Cruise has also responded to the increasing demand from the growing river cruise sector and in early 2005 released a River Ship Property Management System that addresses the specific needs of river operators. A range of additional programs and modules are available to fit the customers’ varying needs. Such products include: FC ResOnline, FC Mobile, FC Smart, FC Promoter, FC Corporate Access etc.

50 Cruising Magazine • Third Quarter 2012

The company’s philosophy is simple – it aims to be innovating, proactive and flexible while maintaining a focused vision for the future. President Antonius Heuer explains: “We believe that our systems play a key role in enabling our customers to offer premium levels of service. To ensure the success of every project, we aim to establish a partnership with our customers to make their IT systems, whether new or existing, work more effectively. For new ships, we provide bespoke solutions including complete shipboard management systems, integrated pointof-sale networks, real-time materials management available simultaneously ashore and afloat and, similarly, a full real-time fleet management system across any number of cruise vessels. Aboard existing vessels, we can integrate IT modules incorporating the very latest in innovative software functionality. Our goal is to provide the very best IT solutions to fit our clients’ varying needs.” As the company continues to expand its customer base with software sales and support across the globe, Fidelio Cruise demonstrates its commitment to cruise industry by constantly monitoring and enhancing existing products and systems to tackle the relentless challenges faced by the business today. Ongoing compliance with an increas-

ingly robust regulatory environment is a top priority and the company is continuously developing sophisticated new software recognized as new standards in the industry. Fidelio Cruise Software’s partnership with FCCA is a valuable asset and a great support for our business strategies in these top revenue markets within the Caribbean, Central and Latin America. We see the membership as a door to even closer dialogue and proactive collaboration between the cruise industry cruise tourism partners and organizations. Following our continuous commitment to the business and the strong partnership with FCCA, “We are delighted and proud to have been recently invited to join the Association as Platinum Member,” declared Mr. Antonius Heuer, Fidelio Cruise President. “Entering the FCCA Platinum Members circle even further enhances our connections network as well as our presence in these major geographical parts of the industry. As Platinum Member we aim to make this partnership mutual beneficial by developing new strategies and offering constantly innovative solutions, which can benefit the cruise business.” added Mr. Antonius Heuer.


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B$7$

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For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. For more information, visit www.discoverlosangeles.com/cruisevacations or www.portoflosangeles.org

8:10:11 AM


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American Guard Services

Cayman Island Dept of Tourism

FMT Canada, Inc

Antigua Pier Group, Ltd.

CH2M Hill/Gee & Jenson

FONATUR Oper Portuaria

Aon Risk Services

Chukka Caribbean Adventures

Fort Street Tourism

API de Progreso

Colombian Goverment Trade

Foster & Ince Cruise Serv.

API de Quintana Roo

Colon 2000 Corp de Costas Tropicales

Freeport Harbour Co Bahamas

Appleton Estate Rum Tours

Connecting Waves / ST. MAARTEN

Fury Catamaran

Aquila's Center For Cruise Excell

Continental Shipping

G.T.C.M Groupement du

Aruba Tourism Authority

Coordinacion de Servicios

Goddards Shipping & Tours

Aruba Port Authority

Cox & Company Ltd

Guadeloupe Islands Tourist Bd

Atlantis Kerzner Internat'l

Cruise & Port Advisors

Guatemala Tourist Board

Authority of Tourism Panama

Cruise Ship Excursions

H.H.V. Whitchurch

Bacardi Global Travel

Curacao Ports Authority

Honduras Institute of Tourism

Belize Tourism Board (BTB)

Discover Mexico

Huggins Tours Inc

Bermello Ajamil & Partners, Inc

Dolphin Cove Ltd

Jacksonville Port Authority

Blue Planet

Dolphinares/Tagepa

Kapitol Reef Aquatics

Bridgetown Cruise Terminals

Dominica A & S Port Authority

Mac Maritime

Business Research (BREA)

Empresas Truisticas Nacionales (playa

Martinique Tourism Authority

Canaveral Port Authority

Mia)

MERA CORP. MV Cozumel S.A.

Caribbean Cruise Shipping

Ensenada Cruiseport Village

Ministry of Tourism of the Dominican

Carnival Sailing

Explora Caribe (Pelicanos Tours)

Mississippi State Port Auth

Cartagena De Indias Cruise Ship

Fidelio Cruise Inc

Mobile Alabama Cruise

52 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


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g p y y y g y y entices more guests to savor your finest ships and delivers enviable homeport passenger counts. Port Canaveral offers your guests relaxed arrival on uncongested highways, clear signage, stress-free parking and a spirit of ease that’s at the heart of the cruising mood. Plus this year we’re building an innovative new cruise terminal and third parking garage to make our cruising experience even sweeter for you and your guests. VIDEOS GIVE VE YOUR GUESTS A T TASTE ASTE FOR FO ENJOYMENT See videos that make it even easier for your guests to arrive at your ship, plus enjoy the multitude of pre/post-cruise choices in Central Florida, in our interactive Cruise Guide at www.portcanaveral.com/fcca To harvest yyour share of this fruitful market, contact Cruise Development at 321-783-7831, extension 232. CARNIVAL C ARNIVAL DREAM | CARNIVAL C ARNIVAL E ECSTASY CSTA SY | CARNIV CARNIVAL AL SEN SENSATION S AT ION | DISNEY DI S NE Y DREAM D REAM || DISNEY DI S NE Y FFANTASY AN TA SY ROYAL R O YAL CARIBBEAN FREEDOM FREE D OM O OF FT THE HE SEA SEAS S | ROYAL R O YAL CARIBBEAN MONARCH M ONAR C H O OF FT THE HE SEA SEAS S


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Mobile Bay Convention

RAK Porcelain Europe

Tropical Tours - Mexico

New York City Economic Development

San Souci Ports SA - AM

U.S. Virgin Islands Dept of Tourism

Corp. / NYCRUISE

S.E.L. Maduro & Sons (St Maarten)

UBMi Princeton LLC

Nicaragua Tourism Institute

Sociedad Portuaria Regional

Ultramar

Onboard Media

St. Christopher Air & Sea Port

Virgin Excursions LLP

One Ocean Group

St. Lucia Air & Sea Port

Virgin Islands Port Authority

Operadora Aviomar

St. Lucia Tourist Board

Panama Canal Railway Co

St. Maarten Harbour Cruise

Panfoff Publishing/ The PPI Group

St. Maarten Sightseeing Tours

Park West Gallery

St. Thomas Skyride/Tramcon

Port Everglades

St. Vincent/Grenadines PT

Port of Galveston

Suburan Transportation

Port of Houston Auth

SXM Tender Services

Port of Los Angeles

Tampa Port Authority

Port of Miami

The Original Canopy Tour

Port of New Orleans

The West Indian Co. Limited

Port of San Diego

Tourism Board of El Salvador

PRONicaragua

Trinidad & Tobago Sight

Puerto Costa Maya

Trinidad & Tobago Tourism Dev

Puerto de Guaymas

Trinity Air Ambulance

Puerto Rico Tourism Co

Tropical Shipping

54 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


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4Worlds Expeditions

API de Dos Bocas

Barefoot Holidays St. Lucia

5LINX

API de Mazatlan

Beijing Biz Travel

AAA Taxi & Tour Services

API de Puerto Vallarta

Belize Horse & Carriage

Aanansi ATV Tours

API Puerto of Chiapas

Belize Paradise Ltd.

Accessible Tours in Paradise LLC

Applicon Tours

Ben Line Agencies (Japan) LTD.

Accessible Ventures Transp.

Aqua Adventures Tours

Bermuda On Site Limited

ACSP Association of Cruise Service

Aqua Clean Ships Caribe

Bermuda Ship Agencies

Providers

Arctur Travel Ltd

Best of Grenada Limited

Acuario Tours

Ardastra Gardens, Zoo & Conservation

Big Pink Sightseeing

Adrenaline Tours Curacao

Armada Port Agency (Aruba, Bonaire,

Blue Mountain Bicycle Tours

Agencia Acoreana De Viagens-AM

Curacao

Bonaire Crystal Tours & Services

Agencia de Viajes King David

Aruba Adventures

Bonaire Destination Services

Agencia Naviera Del Caribe

Aruba Aloe Balm NV

Bonaire Tours & Vacations

Agenzie Marittime Sarde

Asuaire Travel

Braco Tours Ltd.

AJU Incentive Tours

Atlantis Adventures St. Maarten

Braemar Tours

Alaska Mountain Guides

Atlantis Submarines Barbados

Brightwell Payments, Inc.

Alexander, Parrish (Antigua)

Atlas Travel Agency

BritishVirgin Islands Tourist Board

Alizes Travel

ATS Pacific/Fiji Islands

BSE - Brasil Shore Excursion

Algosaibi Travel

Avia Caribbean/Aviatur

BVI Port Authority

Amatique Bay Resort & Marina

Bahamas Experience Tours

C Fernie & Co., S.A.

Amazing Grace Experience

Bahamas Segway Tours

Cabo Expeditions dba Cabo Adventures

America's Cup 12 Metre

Bahia Cruise Services

Cabo Rey dba Cabo Nave

American Samoa Visitors Bureau

Baja Aquatics, LLC

Calico Sailing & Undersea

AmeriMed Hospitals

Baja Bandidos S.A. de C.V.

CAMA Shipping Agency

Amin Kawar & Sons Travel

Bajarama de Mexico S.A.

Cambiaso & Risso

Amphitrion Holidays Ltd

Baleares Consignatarios (BC Tours) AM

Captain Mike's, Ltd

Anastasia Travel Group

Banana Boat Tours/Tropical Charm

Caribbean Helicopters

Anthony's Key Resort

Banana Coast

Caribbean Journey Mastrs

Antigua Destination Planners dba

Baptist Health South FL

Caribbean Segway Tours

Antigua Vacations

Barbados Port Authority

Caribbean Tours Int'l

Antours Dominica Limited

Barbados Tourism Authority

Caribe Nautical Services

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Caribe Sky Canopy Tours

Cruise Industry News

Ecoquest Adventures & Tours

Casa De Campo International

Cruise Plus Services

Ecuadorian Tours Agencia de Viajes y

Caves of BarbadosLimited (Harrisons

Cruise Ship Notes

Turismo S.A

Cave)

Cruise Solutions Belize

Edlen Tours (Watapana Tours) AM

Cayman Sea Adventures

Cruises News Media Group

Eko Park Los Cabos DBA Wild Canyon

Cayman Style Ocean Adventures

CS Adventures

Eleuthera Adventure Tours

Cayman Turtle Farm Boatswains Bch

CTG Margarita C.A.

Elite Travel Ltd.

CEO Mexico DMC

CTS Turismo

Elroy's Pleasure Tours

CEREGMIA Martinique

Curacao Ostrich Farm

Enchanted Island Eco Tour- AM

Ceres Terminals, Inc

Curacao Sea Aquarium

Esperanza del Mar

Chariot Car Rental

Curtis Dyna-Fog

Executive Tours / Superior Watersports-

Charter de Los Cabos

D & J Tours N.V.

AM

Chickmont Foods

De Palm Tours

Exotic Borneo Sdn. Bhd.

City Sight Seeing

Delisle Walwyn - Kantours

Expressway Traveling

CityView Trolleys Tours of Key West

Denrus (St. Petersburg)

Ezi World Holidays & Travel

City of Key West

Destefano, Speciale & Co

Facilitators Unlimited Inc.

Coastal Holdings

Destination Antigua(2000)

Fantasea Bermuda

Colombia 57 Tours & Logistics

Destination Management Chile

Fantastic Tours

Conch Tour Train

DiCarlo, Inc. dba Four Track Advent

Five Star Watersport

Consorcio Maritimo Centroamericano S.A.

Discover Dominica Authority

Florida Stevedoring Inc

de C.V.

Discovery Communications Inc.

Fortune Entertainment & Adventure

Coral Island Tours

Discovery Travel Costa Rica

Fun & Sun Tours, Roatan

Coral Stone Stables

Dive Dominica

Fun Sun - PM

Coral World Ocean Park

Dive Fair Helen

Funa International, Inc.

Corea & Co. (1988) LTD-AM

Down Under Sea Excursions

Funbini B.V.

Costa Rica Tourist Board

Dragonfly Adventures DMC

Fundacion Para El Eco Desarrollo

Cozumel Eco Adventure

Dunn's River Craft Park

Furlong Incoming

Croydon In The Mountains

Dutch Tours Enterprises

Future Vision Invest Co dba

Crucero Tour S.A.

E-L-S GMBH

G.P. Wild International LTD

Cruise Business Review

E. Duran Shipping P&I Services /Viajes

Garth Nicholas Entertainers

Cruise Gallery Inc.

Duran

Gianco, S.A. de C.V. /Mexico Travelscape

58 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 59


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 60

Glamour Transport & Tours

Humberto Alvarez Sucs

Karavan Turizm Seyahat

Global Collect

Ibercruises-Agencia de Viagens

Kawa Kawa - Grupo Mawamba

Go With Gus Tours

Iberoservice Incoming Ser

Kayak Nature Tours

Golden Foundation Tours

Iceland Travel

Kelly's Watersports

Gorbis Travel

Iceman (Islandsmot - Atlantik)

Kim' Arrin Cruise Services

Grand Bahama Taxi

Inflot Worldwide, Inc

Komex ToKomex Tours

Gray Line - Costa Rica

Intercruises

Kotormar Ltd

Gray Line - Los Cabos

InterMed Travel

KPMG

Gray Line - Nicaragua /Versatile

International Design & Etmt.

La Mar Excursions, Inc

Technology

International Longshoremen's

Lannaman & Morris (Shipping) Limited

Great Vacations

International Shipping Partners

LARF, Inc.

Grenada Blue Inc/Eco Drive & Trek

Inversiones Maloka C.A.

Leeward Islands Charters

Grenada Discovery Train

Island Excursions

Leisure Travel & Tours Ltd.

Grenada Ports Authority

Island Guardians

Lighthouse Holdings Ltd

Grupo Dolphin Discovery

Island Meetings & Incentive

Lloyd's Regiter North America

Guadeloupe Port Authority

Island Safari Barbados

Mahinatur

Guatemala Cruise Council

Island Shipping & Trading

Mahogany Run Golf Course

Gumbs Taxi & Tours

IWW Island Networks

Mangrove Ventures dba

H'Evans Scent Ltd

Jades, S.A. - Antigua Guatemala

Mar-Lab NV dba Banana Bus

Hamilton, Miller & l

Jamaica Tourist Board

Maritima Dominicana

Hamworthy, Inc. - TC

Jamaica Yacht Cruises

Mayaguez-Las Marias

Happy Fish Travel

Jamaica Zipline Adventure Tours

Mayaland Tours

Harbor Bunkering Corp

JCAL Tours Ltd

MB Tours

Harbour Street Craft & Cultural

Jimmy Buffett's

MC Tours - Honduras

HBS Maritime

Jolly Roger Cruises & Tours S.A.

Mediterranean Shipping Uruguay

Heavenly Tours, Ltd

Jones Travel Ltd.

Mets Travel & Tours

HECTOURS

Jungle Land Explorers

Meyer Agencies Ltd.

Hibiscus Eco-Tours

Jungle Trekking Adventures

Micronesian Cruise Association

Holiday Services

JUTA Falmouth

Mifsud Brothers Ltd

Holiday Taxi Coperative

JUTA Montego Bay

Misener Marine Constr

Hooves Ltd.

JUTA Negril

Mount Gay Rum Tour

60 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 61


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 62

MyExcursion.Com

Paradise Tours

Rios Tropicales

Nasco Tours S.A.E.

Parliament Square Cultural Center

River Raft Limited

Native Son, Inc.

Paradise Tours - Vegas

Roatan Island Tours

Native Way Watersports

PBS&J

Roger Albert Voyages

Nature Island Taxi Assc

Pelican Adventures

Romney Associates

Nautilus Cayman Ltd

Penguin Travel

Rozo & Co.

Navigator Travel & Tourist

Peninsula de La Pasion

Rumbo Sur

Nestle Waters North America

Pier B Development

S.E.L. Maduro & Sons (Aruba)

Novotur Viajes

Pirate Ship Cruises of Cabo

S.E.L. Maduro & Sons (Curacao)

Oasis Divers & Water

Pirates of Antigua

Saint John Port Authority

Ocean Adventures

Platinum Port Agency

Sand Dollar Sports - PM

Ocean Energy

Port Auth of Trinidad & Tobago

San Juan Happy Tours

Oceans TV, Inc

Port Authority of the Cayman

SCAN S.A.

Ocho Rios Craft & Curio Vender

Port of Palm Beach

SDI Consulting

Portimar Agencia De Viagens

Sea Blaster Tours

Old Fort Craft Mkt

Premier Destination Services

Sea Bridge International

Old Town Trolley Tours of Boston

Prestige Leasing & Tours

Sea Song Tours

Olive Branch Tours

Print Basics

Seatrade Communications LTD

On Deck Ocean Rasing

Pronatours

Seahorse Sailing Adventures

Onboard Media

PT. Bali Prestige Tours

Secreteria de Tourismo Y Relaciones

Operadora De Viajes

Rancho Buena Vista

SEICO

Operadora Punta Venado

Rancho Tierra Bonita

Shasta Food Beverage

Operadora Turistica Bahias Plus

Rapsody Tours, Cruises

Shoreexplorations

Our Planet

RC Travel

Skylimit Travel Services

Page & Jones, Inc.

Reef Tours Ltd

SMS Travel & Toursim

Palaceda Tours

Regale International Travel

Snorkel Park Company Ltd.

Palm Services Ltd.

Reid's Premier Tours

Snuba/Sea Trek

Pan Pacific

Rent the Bicycle SONA, S.E.

Solar Tours & Travel

Panama Canal Authority

Resort Adventure Centers

South Carolina State Port

Panama Excursions

Resort Sports, Ltd.

South Shore Adventures

Paradise Tourism VIP Services

Rhodes Hall Plantation Ltd

Special Needs Group

62 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


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3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 64

St. Ann Development

The Indar Weir Travel

UNEXSO

St. Kitts & Nevis Tourism Authority

The Port Authority of Jamacia

Union De Tronquistas

St. Kitts Scenic Railway

The Rendezvous Company ANTIGUA

United Shipping Co

St. Kitts Taxi Association dba St. Kitts Taxi

The Rendezvous Tour Co

United Tour Guides Co-op of PR- AM

and Tours

The Tour Company Cayman

Vacation Master Jamaica

St. Lucia Segway

Thomas Smith & Co

Vallarta Adventure SA de CV

St. Maarten Port Services

Tlaloc Tours S.A. de C.V.

Vallarta Shore Excursions

St. Maarten Splendid Tours

Tobago Sea Sports DBA Paradise

Veragua Rainforest

Stansfeld Scott Inc.

Toronto Hippo/ Hippo Tours Inc.

VI Taxi Association-AM

Starwood Resort Collection

Tortuga Internatioanl Holdings Ltd

Viva Wyndham Resort

Stingray City (Antigua)

Total Guest Satisfaction/Total Gusto

Walk The Plank Zip Line

STS Honduras

Total Quality Tour Marketing

Waterfront Investments

Stuart's Cove Dive Bahamas

Tour Coop of Puerto Rico

Webster's Tours

Sulivan Shipping Services

Tourex Acapulco

West Bay Kayak and Snorkel

Sunbury Great House

Tourwise Ltd.

White Camel Tours

Suncoast Investments

Transbalkan Travel

Why Knot Ltd.

Sunsation Tours

Transocean Agency Gr.

Wind and Sea Ltd

Sunshine Cruises (1990)

Tratamiento Ecologico de Residuos

Wonders of The Barrier Reef Tours LTD

Superior Clean Solutions

Travel Alliance, Inc.

World Discovery Walks, Inc.

Surfside AquaSports Ltd

Travel Services, Inc

World Tours & Cruises

Sustainable Travel International

TRAVELEX (Travel Executives)

Wrave Ltd

Swiss Travel Service

Tri-Sport

Yellow Tourism Solutions

Tabyana Beach

Tropical Trail Rides

Zhoushan International Cruise Terminal

TAM Travel Corp

Tru Bahamian Food Tours

Co., LTD

Tan Hong - Vietventures

Tudor Rose

Zip Guam

TCM - Group International

Tura Turizm - Sea Mer Tours AM

TDC Flamboyant Tours

Turismo Actual

Team Ports & Maritime

Turismo Caleta, S.A.

TFL Tours

Turismo Nautico

The Calypso Train Tours Ltd

Turisport

The Caymanian Land & Sea

Twin Divers

64 Cruising Magazine â&#x20AC;˘ Third Quarter 2012


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 65


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 66

Faces In The Industry KEMUEL ABRAHAM – Stateroom Attendant, Royal Caribbean International Saludos, I am Kemuel Abraham from Bluefields, Nicaragua proudly serving you onboard the beautiful Voyager of the Seas. Royal Caribbean International is a place where everyone is given an equal chance to prove yourself and realize your dream. When I was kid I always had a desire to do something other than stay home and work. I often mentioned to my Mother that I wanted to explore the world and, she always supported the idea. Bluefields, Nicaragua

I did not even know that my dream will lead to one of the finest companies in the world, Royal Caribbean International. When I saw the advertisement in one of the local newspapers “Latrensa,” I could not sleep the whole night and was dreaming about life onboard. I started my career with Royal Caribbean International as a Galley Utilty in 1999 and made my successful journey to Stateroom Attendant. That gives me pride and dignity within myself, and I feel different when I am dealing with international guests world wide and accomplishing their lifetime vacation experience with our great Voyager team.

66 Cruising Magazine • Third Quarter 2012


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 67

PROUDLY

SERVING OUR BRANDS

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7:27 PM


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 68

A delegation representing St. Maarten led by the Honorable Romeo Pantophlet, Minister of Tourism & Economic Affairs (seated in the center), visits with the FCCA Security operations Committee.


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 69

An

experience like

nowhere

else.

Only at Atlantis, can you find 20 million gallons of nonstop excitement at Aquaventure, one of the world’s largest waterparks. Visit the Mayan Temple and take the Leap of Faith into shark-infested waters. Then embark on a mile-long river ride through rolling waves and rapids.

At Dolphin Cay, come nose to bolenose with our dolphins during our Shallow Water Interaction. Or glide alongside them on a unique hand-held scooter in our Deep Water Swim. Feeling lucky? Come place your bets at the Caribbean’s largest and most spectacular Casino. One day is never enough. So start planning your next Atlantis experience. There’s no such thing as too much amazing. To learn more about these exciting programs, please visit our cruise partners websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines, Royal Caribbean International. Or to begin offering these Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@kerzner.com.

For more information, download our FREE app!


3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:11 PM Page 70


2012 3rd Quarter Cruising Magazine  

2012 3rd Quarter Cruising Magazine

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