Progress Way Spring 2015

PROGRESS WAY Spring 2015

BANKING LOCAL MAKES A DIFFERENCE page 3

REFER-A-FRIEND page 4

E-VOTING FOR BOARD ELECTION page 2

NEW CHIP CARDS COMING SOON page 6

A Relationship You Can Trust

PERSPECTIVE

THE LOGIC IN

BANKING LOCAL credit or debit card. You spent over $17 million locally and earned more than 7 million points that can be redeemed for cash, gift cards and gas.

Lee Gardner, CEO and President FAMILY TRUST

D

uring the holidays, Family Trust encouraged everyone to “shop local,” emphasizing the favorable impact on the York County economy when consumers spend their money here. During November and December, we offered double awards points to members shopping in York County with a Family Trust Platinum Visa

Like others, we see online sales gaining over local shopping. That didn’t stop us from speaking up for our local merchants, and we were greatly encouraged by the response we got from members and community leaders. It’s an important message that we’ll continue to spread.

Now we’re into a new year, which typically is the slowest time for consumer spending. As people focus their attention on tax preparation and better management of their money, it is the perfect time to consider your banking relationship. Banking local follows the same logic as buying local.

Financial institutions like Family Trust that are owned and headquartered in York County have a positive impact on the local economy. We pay property taxes and provide jobs to 136 people who live and also pay taxes in York County. In 2014, we made personal loans and mortgage loans well in excess of $60 million, which further fuels spending. Family Trust had a material impact on the York County economy. We also support schools and local charities.

If you’re not doing all your banking locally, then maybe 2015 is a great time to think about how “Banking Local Makes a Difference” with Family Trust. We proudly encourage everyone to shop and bank local and support the York County economy.

Cover: Mike and Barbara Smith, members since 2013. Watch their story at familytrust.org.

Save with a Ad will“I go paid here off a huge 0.99% Visa® credit card debt with a higher interest rate by Balance Transfer APR1

[Non-promo rate 6.95% - 17.95% APR]

Apply or Transfer Online: familytrust.org

transferring my balance to a Family Trust Visa. It was a game-changer for me.”

Debbie, member since 2011

Everyone with a Family Trust Visa qualifies for this rate. 1. APR= Annual Percentage Rate for balance transfers & cash advances made 2/1 - 4/31/15 will be 0.99%. On 5/1/15, rate on those balances will remain at 0.99% APR until 10/31/15. On 11/1/15, your rate on the promo balance will adjust to the rate in your credit card agreement. As of 2/1/15, the non-promo APR for variable rate Visa credit cards ranges from 6.95% to 17.95%. Rates are subject to change without notice. APR may vary depending on an evaluation of your credit & other underwriting factors. Balance transfer amount may not exceed your approved credit limit.

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IN THE NEWS Online Voting For Board Of Directors

Board members this year will be elected by online voting to enable more participation. Candidates for three seats are: Erika Bell of Rock Hill is membership and marketing director for the Upper Palmetto YMCA. She is chair of our Supervisory Committee.

Elizabeth “Ann” Reid of Rock Hill is retired from Clinton College and the Rock Hill School District, where she is on the school board. A board member 20 years, she is co-chair of the Business Advisory Committee and served on the Supervisory Committee.

Chris Ruh of Rock Hill is executive vice president of sales and compliance at Williams & Fudge. He is an Associate Director and formerly served on the Nominating Committee.

Ron Russell of Rock Hill retired from York County Natural Gas and is 1st Vice-Chairman. A board member 10 years, he previously served on the Supervisory Committee.

Candidates elected will be announced at the Annual Meeting March 24 at York Technical College’s Baxter Hood Center. The meeting begins at 5:30 p.m.

HOW TO VOTE

Calendar Presidents’ Day February 16, Branches Closed Eddie Reeves Scholarship Deadline: March 8 Home-Buying Made Easy workshop March 10, Fort Mill branch Family Trust Annual Meeting March 24 Investing Basics workshop April 14, Fort Mill branch Shred Event at MYCO April 25

• Voting conducted Feb. 23-Mar. 18.

• Members with e-mail will receive instructions and a link to the online ballot.

• Log-in information required.

• Members who get paper statements will be mailed a ballot or can vote online at a branch.

• Any member 16 years old by March 24 can vote.

Teacher Grants Congratulations to 42 York County educators who won a Family Trust teacher grant. We awarded thirty $250 grants and five $500 collaborative grants.

Grant winners were honored Feb. 3 at York Comprehensive High School. Visit familytrust.org for the list of winners.

Weichman Leaving Board After 20-Plus Years When board member Carol Weichman joined Family Trust, it offered one rate for loans and couldn’t cash checks. It’s Carol Weichman grown a lot.

She’s loved serving but is stepping down so new folks can get acclimated before CEO

Lee Gardner and other board members retire.

the board in the early ’90s, she was chair from 1999 to 2012.

“It’s important we provide a foundation so the credit union can grow and be available for future generations,” she said, adding that technology and security will be big issues going forward.

She credits Lee’s vision with the steady growth, and was glad to provide a guiding hand. “It’s been rewarding,” she said, noting two grandchildren will occupy her now.

Carol served on the Nominating Committee and then the Supervisory Committee. Elected to

Carol is a dedicated board member who sets a great example, said Brown Simpson, current board chair. “Her presence will be greatly missed.”

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Banking Local Makes a Difference Celebrating the Difference

“One benefit of Family Trust is you feel like you’re part of the team. I’m a part of something; I belong to something. Everything they do is to encourage me to be financially healthy. They’ve always helped me reach my financial goals. I believe in Family Trust.”

Debbie Member since 2011

“Family Trust is true to its mission.

Anytime a member comes in, we want to take care of them and take ownership of their situation. We are sincere and genuine about helping each and every member achieve financial success.”

Marieta Member & Employee since 2012 3

There’s never been a better time to tell your friends and family about Family Trust. As a member, you know firsthand what a difference it makes to bank at a financial institution based in York County.

All our decisions are made here at home with you in mind.

Our economic impact is wide.

We employ 136 people who support the economy by living and shopping in York County. That, in turn, helps create jobs in other

industries and the service sector, according to economists. And then there are the savings dividends we provide and loans we make that help you live your life.

Our mission is to help our neighbors and serve the community. It’s how we got started. Please help us tell others what makes us special, and why it’s time to switch to Family Trust.

Let’s celebrate the difference.

Buy Local Bank Local Family Trust members spent more than $17 million in York County during our Buy Local campaign conducted through the holiday shopping season. That’s more income for local merchants and more sales tax revenue that benefits schools and local governments.

We rewarded our Platinum and debit card users with double awards points for shopping in York County, and members earned 7 million of them.

Share your Experience:

www.FTdifference.org

Merchants told us how important it is to have Family Trust’s support. Our members found some great deals and unique items right in their own backyard.

Make A Difference As a bank customer, you’re not going to be asked to meet with auditors or monitor customer complaints. But Family Trust member Ryan Sheehan does that and more as a volunteer on our Supervisory Committee.

Ryan Sheehan, member and Supervisory Committee volunteer

“We make sure everything is done by the regulations and that the credit union is healthy,” said Ryan, adding the committee meets bimonthly. “I get to see a side of the credit union that most other people don’t see.”

Being able to get involved was one of the many reasons Ryan joined Family Trust in 2010. He’d worked as Apollo, the Family Trust mascot, during college and witnessed how active Family Trust is in the community.

“You are not banking with an institution, you are part of a community,” Ryan said. “It is a great relationship.”

Experience The Difference Sherry Lorenz lost job opportunities because of her credit score she said.

But thanks to two Family Trust employees, she now has a good score that’s saving her money.

She got the help she needed from Victoria Lackey, an assistant branch manager, who approved a small loan that Sherry quickly paid back. As the score went up, she got a credit card from Betty Tucker, lending consultant. She’s making purchases

and paying the balance while the score continues to climb.

“I didn’t even know I could ask for that kind of help,” Sherry said.

“They changed my life in the blink of an eye.”

With a higher score, Sherry saved several hundred dollars in deposits during a recent move. “This is tremendous for me,” she said. “It’s unbelievable that they care so much.”

Sherry Lorrenz, member since 2007

Share The Difference Who knows Family Trust better than you? We’re encouraging members to tell family and friends how great banking with Family Trust can be. Through April 15, we will give you and everyone you refer $25.

1

2

3 when they open a qualified account...

You both get

25!

$

$25 will be deposited to your primary savings account within 90 days of your referral opening a qualified account or loan. Learn more about the Refer-a-Friend program at familytrust.org.

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WHY INVEST WITH FAMILY TRUST

INVESTMENT SERVICES?

By Matt Griffin

I

f you were facing open heart surgery, would you be satisfied with an average heart surgeon, or would you want the best? This question doesn’t require an answer.

In fact, other than health and family, there are few things as important to people as their money, which is why it is imperative to hire the right advisor.

BANKING LOCAL Many people think they must go to Charlotte to find the expertise to help them reach their financial goals. After spending 15 years with a large firm, I suspect that helping clients is secondary to making money for shareholders. It’s easy to become “just a number” at a large firm unless you have $1 million or more to invest.

If you prefer a more personal approach, you may want service offered by a smaller local firm. The problem is that those advisors may not possess the sophistication or the products you require.

We offer both at Family Trust Investment Services. We have the knowledge required to assist with a $5 million portfolio, and the heart to work with someone just starting an investment plan. No matter how much or how little you have, we treat everyone the same – taking time to explain the “what” and the “how” behind our recommendations.

MEET THE TEAM On our team, Catherine Liebler, provides world-class service, while Jason Driver specializes in education and insurance planning

areas. Along with my 20 years of experience managing portfolios, we have you covered. While it is easy for me to brag about our team, others have also noticed.

OUR PROGRAM WAS NAMED AS ONE OF THE TOP 50 IN THE COUNTRY IN THE DECEMBER ISSUE OF BANK INVESTMENT CONSULTANT MAGAZINE. Only two of the advisors were from South Carolina, and only six of the advisors were credit union advisors. I was lucky enough to be one of those.1 So, when you have an investment need, resist driving to Charlotte or dealing with an inexperienced broker. Instead, give us a call, and keep your investment dollars local.

1Bank Investment Consultants ranked advisors by assigning a score between 1 & 11 on the following 6 variables: (1) 2012 assets under management; (2) trailing-12 month

production, (3) percentage change in AUM from the previous year, (4) percentage change in T-12 production; (5) amount of fee business, & (6) the ratio of production-perAUM. More credence has been given to the year-over-year changes in assets under management & production.

Make an appointment for FREE analysis:

Blog: wallstreetsteward.com

Call: 803-367-4158

Office: 1615 Progress Way, Rock Hill, SC 29730

Click: ftinvestment.org Not NCUA Insured

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Not Credit Union Guaranteed

May Lose Value

Catherine Liebler, Financial Sales Assistant Matt Griffin, Financial Consultant Jason Driver, Financial Consultant

The opinions expressed in this material do not necessarily reflect the view of LPL Financial. | Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed affiliates. Family Trust Federal Credit Union and Family Trust Investment Services are not registered broker/ dealers and are not affiliated with LPL Financial. The opinions voiced in this material are for general information only and are not intended to provide specific advice or recommendations for any individual. To determine which investment(s) may be appropriate for you, consult your financial advisor prior to investing. No strategy assures success or protects against loss. Specific individualized tax advice not provided. We suggest that you discuss your specific tax issues with a qualified tax advisor.

New EMV Cards To Make Their Debut

PUBLISHER’S STATEMENT

WHAT IS EMV?

Progress Way is published quarterly by and in the interest of Family Trust Federal Credit Union of York County, SC. Offices of the Publisher are located at: 1605 Progress Way, Rock Hill, SC 29730.

EMV, or chip cards, are debit and credit cards that contain a micro-computer chip. The technology is prevalent throughout Europe, Asia and Africa but is new to the U.S. In order to better protect consumers from fraud, card issuers, financial institutions and merchants are converting to EMV this year.

Unlike paying with a traditional plastic card, the EMV card is inserted chipfirst into the payment terminal. The card stays in the terminal for a few seconds and is then removed.

EMV AND FAMILY TRUST Throughout 2015, new or replacement credit cards will be issued as EMV cards. Family Trust will launch EMV debit cards after that technology becomes available later this year.

WHY USE EMV? Chip technology is considered more secure than the traditional magnetic stripe currently found on cards. The chip on EMV cards creates unique information each time the card is used. If someone obtains point-of-sale information concerning your card, it is more difficult to duplicate.

The magnetic stripe contains payment information that never changes and is easier to steal. Our cards will have both so they can be used with merchants without EMV technology.

Going Up Our new headquarters is taking shape on White Street in the Knowledge Park. The steel skeleton is up on the three-story facility that will house our administrative offices and other departments, a community room and a fullservice branch. Work is expected to continue into the summer.

Periodicals postage is paid at Charlotte, NC. This publication is distributed free to members and friends of Family Trust.

There are no paid subscriptions.

PROGRESS WAY STAFF SULA PETTIBON VP MARKETING, EDITOR & WRITER

STEPHANIE GARRETT SENIOR GRAPHIC DESIGNER

JENNIFER OSTROM GRAPHIC DESIGNER

CONTACT INFORMATION

SULA PETTIBON 1-803-326-2127 spettibon@familytrust.org

© 2015. All rights reserved.

POSTMASTER: Send address changes to: Family Trust FCU Editor, Progress Way P.O. Box 10233, Rock Hill, SC 29731

FINANCIAL CONDITION

(AS OF 12/31/14)

Net Loans Net Investments All Other Assets Total Assets Total Liabilities Member Shares Member Capital Total Liabilities & Equity

$ 266,196,525 $51,194,786 $38,921,935 $356,313,246 $48,365,909 $277,453,409 $30,493,928 $356,313,246

Federally insured by NCUA.

ANDROID

66

PRSRT STD US POSTAGE

PAID AMS

P.O. Box 10233 | Rock Hill, SC 29731

Refer-a-Friend and Get $25 Share the difference. We’re giving you and everyone you refer $25.

Details page 4.

Refer-a-Friend: FTdifference.org $25 will be deposited to your primary savings account within 90 days of your referral opening a qualified account or loan. Complete refer-aFriend form: familytrust.org/about/membership/specialoffers/refer.

OFFICE LOCATIONS ROCK HILL 2153 EBENEZER RD. 1615 PROGRESS WAY (DAVE LYLE) 1490 ALBRIGHT RD. 225 W. WHITE ST.

YORK 1690 OLD YORK RD.

CLOVER 1219 HWY. 55 EAST

FORT MILL 430 MERCANTILE PL.

IMPORTANT NUMBERS LOCAL

803-367-4100 LONG DISTANCE

1-866-755-3537

AFTER-HOURS EMERGENCY NUMBERS If your Visa® credit or debit card is lost or stolen on the weekend or after hours, please call

1-800-682-6075

LOCAL MYTALK TELEPHONE BANKING

803-367-4110 LONG DISTANCE MYTALK TELEPHONE BANKING

1-800-927-0204 FAMILYTRUST.ORG

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