About us
Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington, on July 5, 1994. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store.
vision
Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.
mission
Amazon's mission is "to be Earth's most customer-centric company”, and our Operations and award-winning Customer Service teams are at the heart of that mission.
purpose
Earth's most customer-centric company Earth's best employer Earth's safest place to work
Structure of company CEO VP Sales Sales Manager 1 Sales Manager 2 VP Marketing Mktg Manager 1 Mktg Manager 2 VP Engineering Eng. Manager 1 Eng.Manager 2
culture
Our Culture
The customer is at the heart of everything we do. Amazon is a place where smart, passionate people obsess over customers and innovate on their behalf. Amazon has created more U.S. jobs in the last decade than any other company. These are jobs that pay an average of $18 per hour, more than double the federal minimum wage. We also invest in employees’ success. Amazon will spend over $1.2 billion to provide free skills training to employees—helping them further their careers in tech and in-demand roles such as cloud computing.
Products
.com® alexa luna music prime
Amazon.com is an ecommerce platform that sells many product lines, including media (books, movies, music, and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal care products, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items, toys and games, and farm supplies and consulting services.
Amazon Alexa, also known simply as Alexa, is a virtual assistant technology largely based on a Polish speech synthesiser named Ivona, bought by Amazon in 2013.
Launched in public beta on September 25, 2007, in January 2008 it became the first music store to sell music without digital rights management (DRM) from the four major music labels.
Prime is a paid subscription service from Amazon which is available in various countries and gives users access to additional services otherwise unavailable or available at a premium to other Amazon customers.
Amazon Luna is a cloud gaming platform developed and operated by Amazon.Luna was announced on September 24, 2020, with early access available to subscribers.
Financial data
Revenue
Amazon revenue for the quarter ending September 30, 2022 was $127.101B, a 14.7% increase year-over-year.
Amazon revenue for the twelve months ending September 30, 2022 was $502.191B, a 9.66% increase year-over-year.
Amazon annual revenue for 2021 was $469.822B, a 21.7% increase from 2020.
Amazon annual revenue for 2020 was $386.064B, a 37.62% increase from 2019.
Amazon annual revenue for 2019 was $280.522B, a 20.45% increase from 2018.
Assets
Amazon total assets for the quarter ending September 30, 2022 were $428.362B, a 12.02% increase year-over-year.
Amazon total assets for 2021 were $420.549B, a 30.93% increase from 2020.
Amazon total assets for 2020 were $321.195B, a 42.6% increase from 2019.
Amazon total assets for 2019 were $225.248B, a 38.49% increase from 2018.
Previous, present and future performances
Gordon Fletcher lifts the lid on what the global business giant Amazon is planning next. After 20 years of trading, Amazon is now regarded as the ultimate e-commerce success story. The path to success has been difficult, controversial and dramatic enough to produce a range of books documenting the company’s history.
The Alexa voice assistant remains the next big opportunity for Amazon. By bringing voice interfaces into the mainstream (and the living room and kitchen), the ability for Amazon to be the voice and service at the other end of the line only increases its opportunities to monetise engagement with customers within its ecosystem.
The advantage in building an encompassing consumer ecosystem is that regular customers are increasingly likely to purchase immediately without making any comparisons. With customers not looking at other online prices or considering their local and high street prices, Amazon already has a tactical advantage over its many competitors in the retail sector – as well as any sector in which it chooses to experiment.
Any sector that is ready for data-driven transformation is a potential target for being brought into the Amazon ecosystem. There are already many hints through its recent acquisitions as to what Amazon is considering as their next big thing.
Short-term and long-term goals
Short-term goals
improve our services in order to serve users better than before.
Long-term goals
Amazon's business strategy is based on one primary goal: to meet every customer need and want with a superior experience, so Amazon becomes part of every single purchase made.
location
Amazon.com, Inc. The Amazon Spheres, part of the Amazon headquarters in Seattle, U.S. Bellevue, Washington, U.S. U.S.
contact 1-888-280-4331 cs-reply@amazon.com primary@amazon.com resolution@amazon.com rders@amazon.com