HOUSEKEEPING Please kindly arrive at our spa and wellness centre a minimum of 30 minutes before your scheduled appointment. The specified treatment time includes a pre-treatment consultation and post-treatment aftercare. We offer our guests a suitable treatment schedule, please be advised we will not be able to guarantee treatments extension or rebooking for late arrivals and discounts will not be applicable.
PARKING Complimentary guest parking is available for all our guests. We recommend that you please take measures to ensure the safety of your vehicle. Fairmont Windsor Park management will not accept liability for any accidents, damage or loss incurred.
C A N C E L L AT I O N S & R E B O O K I N G A valid credit or debit card is required at the time of booking to hold all spa reservations. If you must reschedule, amend or cancel an appointment, please advise our reservations desk 48 hours in advance and five days in advance for groups of five or more guests. No-shows, changes and cancellations received less than 48 hours and five days for groups of five or more guests will be charged for all scheduled services at full price.
VALUABLES We regretfully are unable to take any responsibility for any damage or loss of items within the facility. Personal digital lockers are provided during your visit. We advise that you please remove any jewellery and leave all your valuable items in the lockers provided.
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