Winter Prep Guide MITIGATE WIND AND WATER DAMAGE BY: Roof Tiles and Sheets - Loose roof tiles and sheets can result in water ingress and dampness. Before any heavy rains, make sure your roof has been inspected and any necessary repairs are completed. Trees and Landscaping - Overhanging branches and unpruned foliage may result in blocked gutters, manholes and downpipes. Make sure they have been properly pruned and can withstand the torrential rains. Make sure to complete any necessary repairs before the rainy season. Keep your unit well ventilated and aired. During Winter, poor ventilation and trapped moisture can result in dampness or mould. Install power wise devices - LED lights, low energy bulbs, rechargeable bulbs and surge protectors can assist during loadshedding. Make sure any power saving methods are in compliance with the property’s distribution board. Conserve energy - Conserve up to 50% of a geyser’s total reheating energy and wrap the geyser with a customised geyser blanket. (If possible) • External drains and manholes - Ensure that all drains have been cleared and are unobstructed. External waterproofing - Look for exterior cracks and trouble spots to prevent moisture or water seepage. • Vacant units - A designated individual should regularly check on the vacant unit. Their checks should include: leaking taps, toilet issues, geyser overflow, and signs of dampness (water ingress). OTHER AREAS TO FOCUS ON: MORE TIPS FROM US ABOUT CLAIMS FACILITATION SERVICES At CFS, we work with aligned brokers to make insurance claims easier than before! Why you should partner with us? We process insurance claims on behalf of the body corporate (Trustees and Owners) and Homeowners Associations (Trustees and Owners). We assist managing agents with the administrative load associated with insurance claims; from submission to payment. • Through our online ‘one-click’ claims process, claims are digitised and submitted directly to the broker. Insurance claims requests can be made from anywhere, at any time. Easy and hassle free! Accessing insurance documents via WeConnectU WeConnectU is an advanced end-to-end ecosystem for the management of Community Schemes, Rental Portfolios and Inspection and Maintenance. The platform hosts individual claims procedures and allows you to become better acquainted with your insurance claim policy, hotline numbers, and overall property coverage. Log in to your WeConnect profile or contact your portfolio manager for a copy of your building insurance claims procedure. If you are aware of a problem on the common property, you can email your portfolio manager, who will notify the Body Corporate immediately. Please note: Building insurance cannot be used to claim for maintenance related costs. Attention BCs, HOAs, and Unit Owners! We’re in the time of year when Cape Town experiences its most spectacular and infamous weather, which leads to a spike in insurance claims for fire, wind and water damage. We at Claims Facilitation Services want to help you prepare your property for the upcoming winter season. Our team of dedicated administrators assists with lodging your insurance claim and following up with the insurer. They will ensure that each claim is attended to quickly, that claims are settled promptly and that you are paid out timeously. *Note that insurance may not pay out on a claim if the cause of the damage is maintenance related. Our “Winter Prep” guide will assist in mitigating risk, helping your property get through the season. WINTER IS AT YOUR DOORSTEP ARE YOU PREPARED?