Page 1



152 Madison Avenue, Room 802 New York, NY 10016

&Event Management


State Spotlight:

Florida Page 80

Steven A. Adelman, Esq.:

Working to Create


For Booking Agents, Promoters, Talent Buyers & Special Event Planners

80 Venues Profiled

A Culture of Safety Page 8

2012 Prime Site Award Winners

Page 30




&Event Management



For Booking Agents, Promoters, Talent Buyers & Special Event Planners


2012 Awards of Excellence Prime Site Award Winners: The Best of The Best ............................30 2012 Award-Winning Team Leaders ...............................................31 Awards of Excellence Ballot .........................................................39 Columns Looking Ahead . ................................................................................2 Caffin’s Corner ................................................................................4 Booking Perspectives Working to create a culture of safety by Steven a. adelman, esq....8 Business Perspectives Don't let your event get caught without rain insurance by Robert Weber .............................................................................10 Closing Thoughts ...........................................................................88


Upfront Concert Watch, Event Watch.........................................................12 State-of-the-Industry “Staging a Comeback” Performing arts center managers weigh in on strategies that work in a recovering economy ................................................24


features New York 2015...............................................................................20 State Spotlight: Florida...................................................................80 F&EM iavm Buyer's Guide..............................................................18

Hot List/midwestern arenas.............................................................40 Ad Index..........................................................................................87

Facilities Directory

The Northeast. ...............................................................................................................42 the Mid-Atlantic..........................................................................................................46 THE SOUTHEAST.................................................................................................................48 THE MIDWEST. ...................................................................................................................54 THE WEST. ............................................................................................................................70 Canada/Caribbean......................................................................................................76 Facilities Index.................................................................................41





Facilities 2009

C Toward a

ompared to other industries, the live entertainment and event business was robust in 2008 and, according to most industry observers, ticket sales and audience attendance showed little-to-no decline from the previous year. However, this assessment came with a qualification that many of the tickets had been purchased and the events had been held before the more dire economic news came to the forefront in the 4th quarter of 2008. Even after this relatively strong year, the live entertainment and event industry will not be able to rest on its past achievements. Our industry doesn’t operate in a vacuum. Rising unemployment, decreasing disposable income and lack of consumer confidence have the potential to negatively impact ticket sales and the size of the audience. Filling seats with effective entertainment during a time of economic uncertainty is causing anxiety among venue managers and bookers. Two things are for sure: (1) Without question, 2009 will be challenging; isaster readiness drills at this thechallenge, skilledeveryone nursing facility finance and (2) in order to meet in the industry,whose from venue managersdepartment and their staff to the I managed earlier inPromoters, my career encompassed firewill safety. Booking Agents, Talent Buyers and Specialpractical Event Planners, have toThe workstandard smarter—which basicallyand meansRoll” holdingroutine down costs whiletouching enhancing the “Stop, Drop and a audience closedexperience. door with the back of one’s Viewed through this smarter prism, the 2009 Facilities SuperBook is more criticalthere than ever. The cenhand are two procedures thatwork immediately come to mind. Additionally, was terpiece of this issue is the Annual 2008 Prime Site Awards (listed on page 16). Every year, the Facilities Media training in areas that finance department staff were unlikely to encounter, but due Group bestows the Prime Site Awards. This special designation—voted on by the readership (Booking Agents, to my position in management, I wasEvent required attend.  From those experiences Promoters, Talent Buyers & Special Planners)to of Facilities—recognizes Venue Excellence, a criteria that I retained knowledge that I dynamics hope to such as having access MSDS includes the structural of anever building,use, the level of technology of itsto sound, lighting, staging—and the qualityData of the venue All these components are how integraltoto proceed the success ofduring the performance and audience (Material Safety Sheet) to determine the spillage experience. The Prime Site Awards acknowledge those venues that have work smarter. of various chemical solvents. The other content in this issue—a regionalized directory of North American venues, a Product & Services Years passed since hearing the term MSDS, or even having thought about the Directory, a spotlight interview with Greg Diekroeger, former Chair of the Board of the National Association acronym. But when it was mentioned during an educational session I attended at for Campus Activities, and Industry Perspective columns on customer service and event service—are all focused the IAVM’s Performing Arts Management Conference intoNew York in February, on enabling industry members work smarter. memories of my safety training resurfaced.  The tohour-long session, In addition print, facilitiesonline is theentitled fastest growing website in industry. Facilitiesonline featuresof news, industry links, a fun-to-read“Adopting and Promoting a Culture oftheSafety,” was a source vital information not blog, and the industry’s most extensive online database of Arenas, only for facilities operations managers for whom safety is an integral part of their Theaters, Coliseums, Theaters, Civic Centers, PACs, Amphitheatres, day-to-day work, but for the executiveUniversity management as well.  Venues, Fairgrounds, Convention Centers and Special Getting shot in the eye with a laserEvent and Venues. being Thousands blown 14of feet in the air by the Talent Booking Agents, Promoters, explosion of a canister of double-fineBuyers blackand gunpowder were the factors Special Event Planners use respective Facilitiesonline every week to informed about industry issue andAs specific that motivated two of the speakers tostay pursue careers in safety.  oneevents would The way meetto theaccess challengesuseful of 2009?resources Work Smarter! The 2009 expect, their lecture contained information on tohow Facilities SuperBook (and Facilitiesonline) has been designed to be your from government agencies such as OSHA (Occupational Safety and Health first essential tool in achieving that goal.

Culture of Safety




Volume 18 No.1

&Event Management

SuperBook Editorial Director


For Booking Agents, Promoters, Talent Buyers & Special Event Planners

Timothy Herrick


Volume 20 No.1

Associate Publisher Chief Operating Officer Michael Caffin

David Korn Associate AccountPublisher Executives Michael Caffin Andrew Reeves Contributing Harry MarkEditor Anthony Bilden Creative Direction & Design Creative Direction & Design Scott-Goodman Associates Lester Goodman Circulation Manager LangerManager Therese Circulation Business ThereseOperations Langer Nadia Derelieva Business Operations

© Copyright 2012 by Bedrock Communications, Inc. Oh Opinions expressed in by-lined All Leo rights reserved. articles and advertising copy are not necessarily those of the publisher. Advertisers are responsible for all costs, Research Manager damages and claims regarding advertising insertions.

Amber Tavarez

Facilities & Event Management is published three times a year by Bedrock Inc., Madison © Copyright 2009 by Communications, Bedrock Communications, Inc. 152 All rights Avenue, Suite 802, New York, NY articles 10016. reserved. Opinions expressed in by-lined andTelephone: advertising copy are not necessarily those 213-6382. of the publisher. Advertisers (212) 532-4150. Fax: (212) are responsible for all costs, damages and claims regarding

advertising insertions. POSTMASTER: Please send address changes to Facilities, is published three times 802, a year New by Bedrock 152Facilities Madison Avenue, Suite York, NY 10016. Communications, Inc., 6 East 46th Street, Room 301, New York, Printed in U.S.A. NY 10017. Telephone: (212) 532-4150. Fax: (212) 213-6382.

POSTMASTER: send address changes to Facilities, 6 Cover ad spacePlease is available by contacting a Facilities East 46th Street, Room 301, New York, NY 10017. Printed in advertising account executive at (212) 532-4150, ext 103 U.S.A. Cover ad space is available by contacting a Facilities

MEMBERS advertising accountOF: executive at (212) 532-4150, ext 103 MEMBERS OF:

Administration), and industry groups such as those of electrical engineers, whose services are integral to successful performances. From a business perspective, savings available in insurance premiums and preventing liability were also noted. Timothy Herrick The underlying theme of the presentation though, as the title would suggest, was Editorial Director the promotion of a “Culture of Safety,” and that message was clearly delivered. While personal experience forged each of the IAVM event speakers into advocates for the prevention of safety hazards in the workplace, their success in this regard was attained through a resoluteness shared and actively promoted by COVER facilities’ executiveON andTHE operations management, and inculcated into the culture of each new employee upon joining the facilities’ staff.  (Clockwise) Charleston Civic Center;is excited to feature a contribution In this light, Facilities & A) Event Management B) Giant Center (interior); by Steven Adelman, an attorney whose advocacy for venue safety and legal counsel C) Coliseo de Puerto Rico; in this field has received international acclaim. Also look for our feature on the New D) Wachovia Arena at Casey Plaza; York City of the future, a onTheatre Florida venues and a roundtable discussion E) Riverspotlight Center/Adler (interior); with top performing artsToyota center managers, complementing our Annual Awards of F) and Center. Excellence. Stay safe. 2 – David Korn Chief Operating Officer, Facilities Media Group


Facilities SuperBook 2009

ON THE COVER Top: The David A. Straz Center for the Performing Arts in Tampa, FL inspires audiences and artists to dream and discover, to create and celebrate. The 335,000-sq.-ft. PAC complex consists of 5 venues, and is highlighted in our Florida Spotlight (page 80). Bottom: Lady Antebellum brought down the house! The Florence Civic Center was their only stop in the two Carolinas (page 52). 2012 Facilities & Event Management SuperBook


According to Facilities Magazine,™ we’re a Prime Site Award winner – and that’s got us all feeling a bit bubbly. A very special thanks to everyone who made 2011 such a vintage year.

HP Pavilion at San Jose. Northern California’s Premiere Sports and Entertainment Venue. For availability call 408.999.5809, fax 408.999.5797 or visit

es Media Group

Caffin’s s G uide o Services Resource

r n e r

Prime Site Awards: More Venues, More Enthusiasm UrbanRide

421 7th Avenue, New York, NY 10001 (800) 525-5750; Fax: (212) 202-9638

Chief Executive Officer: Jeremy Milikow Senior Vice President: Mitch Bornstein, SVP

‘Leading Global Provider of Meeting & Event Transportation’ UrbanRide is a global provider of ground transportation for meetings & events, and uses the top-of-the-line sedans, SUVs, vans, minibuses and motorcoaches. We provide our clients with IMS, our software that enables meeting planners to better manage transportation for their meetings, conferences, conventions, tradeshows & other events. any facilities best We work exclusively with meeting &are eventenjoying planners and ourtheir customer serviceyear is the best in the business.since UrbanRide is a one-stop solution meeting & event transportation. the height of for the recession. And while

M ticket sales are venues’ bread and butter, there’s

nothing like praise from their industry partners in creating live events: talent buyers, booking agents, promoters and special event planners. That recognition happens each year with Media Group’s Prime Site Awards, Facilities Keppler Speakers 4350and N. Fairfax Dr., Suitebeen 700, Arlington, VA 22203to see both the I have pleased (703) 516-4000; Fax: (703) 516-4819 nominations and the enthusiasm for the 2012 Senior VP for Salesexceed and Marketing: John Truran years. Awards previous TheSpeakers, Primecreating Site memorable Awardsmeetings in this of With over 25 With Keppler neverissue felt so easy. yearsFacilities of experience, we you solid, seasoned expertise, making speaker selection &provide Event Management SuperBook stress-free by managing all of the details. Keppler Speakers saves you precious time by go you towith arenas, civic centers, coliseums, multimatching speakers who are right on target. From proven performers to dynamic risingpurpose stars, our speakers bring fascinating, real stories and aother gift for inspiring facilities, theaters and live audiences.

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Don’tGet Get Stuck Stuck ininaaFishbowl! Fishbowl! Don’t The FacilitiesMedia Media Group The Facilities Group

Facilities & Destinations SuperBook Facilities & Destinations Facilities & Destinations Mid-Market Review FacilitiesFacilities • Conference Planner & Destinations • Planner Guide Guide Facilities LIVE • Booking Facilities SuperBook • Facilities BookingGuide Guide Facilities & Event Management Facilities & Event Management 4

event venues. Our readers considered multiple criteria – seating configurations, sound systems, ticketing, marketing capabilities and more – to pick their winners. I’m confident that a perusal of these “Best of the Best” (see page 30) can enlighten live event professionals as to the kinds of features and services they can expect from facilities in today’s highly competitive marketplace. Apart from the variety of venues showcased in our Prime Site Awards, in this issue of the SuperBook we highlight five top arenas in our Hot List (page 40) that booking agents and promoters would do well to consider when routing a tour through the Midwest. Another bit of advice goes to special event planners concerned it might “rain on their parade”: Look into rain insurance. Our guest columnist Robert Weber, president and CEO of Rainprotection. net, explains exactly how rain insurance works and why it’s a smart move that protects against financial loss. (See page 10.) Just as the weather is often difficult to predict, so is the future of the U.S. economy, which remains in a state of transition. And with the pivotal 2012 presidential election, much hangs in the balance. It’s definitely a time for venue managers to understand their clients as best they can, and vice versa, in order to create strong business partnerships that last into 2013 and beyond. I encourage our readers to delve into this latest edition of the SuperBook and learn the details of what their potential partners have to offer. And speaking of connecting to venues, I’m looking forward to IAVM’s 87th Annual Conference and Trade Show, VenueConnect, July 21-24 in Fort Lauderdale, FL. The program promises to be packed with cutting-edge educational content. Hopefully, I’ll see you there. Michael Caffin Associate Publisher Facilities Media Group


2012 Facilities & Event Management SuperBook


ome to approximately 200 events annually, the TD Garden hosts well over 3.5 million people each

year. Offering flexible configurations and fast changeovers, TD Garden can accommodate events for 15 people up to 15, 000 people. Make your next event unlike any other by hosting it at New England’s premier sports and entertainment facility.

For more information: 617.624.1000

Prime Site Winners Congratulations to Our Twenty-Eight Prime Site Award Winners. 1st Mariner Arena (Baltimore, Maryland), American Bank Center Arena (Corpus Christi, Texas), Arie Crown Theater (Chicago, Illinois), Blue Cross Arena (Rochester, New York), BOK Center (Tulsa,

Oklahoma), Cabarrus Arena and Events Center (Concord, North Carolina), CenturyLink Center (Bossier City, Louisiana), Chesapeake Energy Arena (Oklahoma City, Oklahoma), Coliseo De Puerto Rico (Hato Rey, Puerto Rico), CONSOL Energy Center (Pittsburgh, Pennsylvania), Covelli Centre (Youngstown, Ohio), Dunkin' Donuts Center (Providence, Rhode Island), Florence Civic Center (Florence, South Carolina), Genesee Theatre (Waukegan, Illinois), Hershey Centre

(Mississauga, Ontario), Huntington Center (Toledo, Ohio), INTRUST Bank Arena (Wichita, Kansas), Jacksonville Veterans Memorial Arena (Jacksonville, Florida), Landmark Theatre (Richmond,

Virginia), Laredo Energy Arena (Laredo, Texas), Mohegan Sun Arena (Wilkes Barre, Pennsylvania), New Orleans Arena (New Orleans, Louisiana), Oracle Arena (Oakland, California), Peery's Egyptian Theater (Ogden, Utah), Reliant Arena (Houston, Texas), Times Union Center (Albany, New York), Verizon Wireless Arena (Manchester, New Hampshire), Wells Fargo Theatre (Denver, Colorado)

To inquire about SMG-managed facilities call 1.866.BOOK.SMG or visit

1st Mariner Arena

American Bank Center Arena

Arie Crown Theater

Blue Cross Arena

BOK Center

Cabarrus Arena and Events Center

CenturyLink Center

Chesapeake Energy Arena

Coliseo De Puerto Rico

CONSOL Energy Center

Covelli Centre

Dunkin' Donuts Center

Florence Civic Center

Genesee Theatre

Hershey Centre

Huntington Center

INTRUST Bank Arena

Jacksonville Veterans Memorial Arena

Landmark Theatre

Laredo Energy Arena

Mohegan Sun Arena

New Orleans Arena

Oracle Arena

Peery's Egyptian Theater

Reliant Arena

Times Union Center

Verizon Wireless Arena

Wells Fargo Theatre

Booking Perspectives


Working to Create a Culture of Safety


By Steven A. Adelman, Esq.

f we don’t learn from the tragedies of the past, then standards and terminology. The first piece fell into place. all that remains are broken lives, destroyed property Next, the organizers needed an audience for their and a trail of litigation, which does nothing to keep message, which emphasized creating a “culture of the same things from happening again. safety” at live entertainment events. Indiana was The terrible images coming out of Indiana last receptive. Jim Digby, ESA founder and production August following the State Fair outdoor stage collapse manager for Linkin Park, and Matt Bettenhausen, vice spurred a group of industry professionals to take action. president for security with AEG, arranged for a meeting What began as a series of private conversations late last with Indiana elected officials and state safety officers. year quickly turned into a group In early April, Indiana Governor dedicated to improving safety Mitch Daniels committed to The Event Safety practices at outdoor events. The joining the discussion. Invitations discussions continued during Alliance’s vision starts went out to industry allies to conferences in January and show their support for Indiana’s February at which many of the commitment to addressing its from the premise that same people kept appearing as issues and for ESA’s safety goals. participants and panelists. During The significance of this meeting people who do the just five weeks from Tour Link was underscored when, on April operations work for in Scottsdale to Pollstar Live! in 12, consulting reports were issued Los Angeles to the Academy for by Thornton Tomasetti, Inc. entertainment events need clear, easyVenue Safety & Security (AVSS) regarding engineering problems in Dallas and the AVSS Severe with the State Fair roof system to-understand guidance about how to Weather course in Norman, OK, and by Witt Associates regarding the concept of the Event Safety the State Fair’s emergency perform their tasks safely — in other Alliance (ESA) became a reality. preparedness and communication ESA’s vision starts from the plan. These are key issues on words, best practices. premise that people who do the ESA’s agenda. operations work for entertainment On April 23, a government events need clear, easy-to-understand guidance about office building in Indianapolis was filled with a wide how to perform their tasks safely -- in other words, array of experts in various aspects of live entertainment best practices. Fortunately, with many years of industry operations. The ESA was represented by temporary experience between them, the group’s organizers structure manufacturers and engineers, event knew that there was no need to reinvent this wheel. safety directors, artist production managers, private In the United States, there is an alphabet soup of meteorological services, safety training directors, trade associations and organizations that promulgate venue managers, industry standards writers, insurance standards that address event production and safety, underwriters and even an attorney. such as PLASA, IATSE, NFPA and ANSI. Unfortunately, After an introduction by Joe Wainscott, executive the rigorously vetted rules and standards that have director of Indiana’s Department of Homeland Security, resulted from their efforts tend to be very hard to read. Digby gave an impassioned plea for a greater emphasis So the ESA found a valuable template in The on event safety, calling it “the single most important Event Safety Guide: A Guide to Health, Safety and issue facing our industry,” and he offered the ESA’s Welfare at Music and Similar Events, published by the support for Indiana’s ongoing efforts in that regard. United Kingdom’s Health and Safety Executive. This Roberts, who flew in from England for the meeting, then best-practices manual is divided into chapters that gave an overview of the Purple Guide and the merits of correspond to the different functional areas of live having a third-party “safety guy” to give organizers an entertainment events, and most importantly, it can be unbiased assessment of safety information in real time understood by the boots on the ground. ESA decided during an event. that the book, widely referred to by the color of its cover Following Roberts, Gov. Daniels promised that there as the “Purple Guide,” was the right starting place. would be “no more avid and attentive and receptive a One of the people involved in these early student” than the state of Indiana in light of the Aug. 13, conversations was Tim Roberts, director and safety 2011 State Fair disaster. “We’re going to go to school advisor for the United Kingdom’s Event Safety Shop. on those things you have to tell us, and we’ll try to Roberts helped draft the original version of the Purple master them and learn them and apply them as well as Guide, and he got the Health and Safety Executive to any jurisdiction anywhere.” consent to ESA adapting the English guide to American The end of the passionate remarks and valuable 8

2012 Facilities & Event Management SuperBook

information came too soon. When it was my turn to speak about legal and logistical issues related to Indiana’s quest to codify a culture of safety, I read from the Purple Indiana Governor Mitch Daniels Guide’s table speaking to the media about the of contents. Event Safety Alliance this past April. Really. My purpose was to explain how straightforward a task the legislators and state safety officials might have to adapt aspects of the guide to Indiana’s statutory and regulatory needs, and to suggest how ESA might be able to further their efforts. Following the meeting in Indiana, the ESA turned its attention to both organizational and substantive issues. Organizationally, ESA selected as its officers Digby; Bettenhausen; Roger Sandau, CEO of Doodson Insurance Brokerage; Stuart Ross of Red Light Management; and me (because, as Dave Frishberg sang in "My Attorney Bernie", “It’s amazing all the different things your average guy might need a lawyer for”). Substantively, ESA has formed working groups of subject matter experts to “Americanize” the Purple Guide into what we are loosely calling a Red, White and Blue Guide. These groups are also synthesizing relevant portions of existing industry codes as well as the conclusions of the two Indiana consultants’ reports. This is a big job. Once the first round of drafting is done, we anticipate having the new material reviewed using the same extensive vetting process as the PLASA and NFPA technical committees. Doubtless there will be further editing. Finally, I will write a lawyerly introduction that explains how the ESA intends for people to use the new guide, distinguishing between a law, which one must follow at the risk of prosecution or civil fine, and a bestpractices guide like this, which a reasonable person follows in order to show that his or her actions meet the industry standard of care. Check out the Event Safety Alliance. We could always use more smart people for this interesting and important work. Resources: Event Safety Alliance: The Purple Guide:

Steven A. Adelman is an attorney with Adelman Law Group, PLLC in Scottsdale, AZ. His practice concentrates on the legal issues that arise during live entertainment events. Adelman is a member of the faculty of the International Association of Venue Managers’ Academy for Venue Safety & Security, author of the monthly Adelman on Venues newsletter and an officer with the Event Safety Alliance. He can be reached at 2012 Facilities & Event Management SuperBook


BUSINESS Perspectives Avoid a Financial Washout

Don’t let your event get caught in the rain without insurance By Robert Weber


inally, all the puzzle pieces you’ve worked so hard and long to assemble are in place. The elusive talent has been buttoned up, the hotspot venue has been booked and your advertising campaign has created the necessary buzz. Every detail of your event has been choreographed, checked and rechecked. You think you have all the bases covered. Nothing can go wrong — until it does. The only thing that you couldn’t control happens. All your careful plans are ruined and your event is decimated financially. You can’t control the weather, but you can protect yourself from the devastating loss and anxiety rain inflicts on you and your business. What could you have done differently? You should have purchased rain insurance.

happen is that the agreed threshold for rain accumulates during the specified time period. The event does not have to be cancelled. There is no proof of loss required to pay a claim. In most other types of insurance, deductibles (in dollar amounts) are used to lower premium costs without losing much coverage; rain insurance allows you to use deductible days for the same reason. Let’s say an event planner needs a rain insurance policy to cover her entire weeklong local event. After careful calculations and consideration, she feels she can still turn a profit even if there was a Rain can ruin outdoor events. When complete rainout one day that week, which caused a full day’s loss of revenue. weather interrupts an event, you She believes that since What Is Rain Insurance? her customers know the suffer a loss in walk-up revenue. Rain insurance provides monetary protection event spans the entire for event organizers in those circumstances week, if there is one day when rain interrupts or adversely affects their scheduled of rain, they will just come on another of the remaining six functions. These insurance policies can shield you from days. If this event planner’s seven-day policy was written any type of loss incurred. Your payout can cover you with a one-day deductible, it would pay her for every from the loss of your perceived potential profits, to any additional day it rained (that met the insured threshold), other tangible expenses that may be related to the starting with the second rainy day. interruption or interference of your event. Unlike other Although premiums are typically lower the further insurance products, a rain insurance policy will pay you in advance they are contracted, policies must be any dollar amount you were contracted for, with no purchased at least two weeks prior to the event. This questions asked. is due to the availability of weather forecasts as it gets Rain insurance is based on your predetermined closer to the event. amount of rainfall accumulating over a number of Rain can ruin outdoor events. When weather predetermined hours. For instance, if you have planned interrupts an event, you suffer a loss in walk-up revenue, a three-hour outdoor event that would be ruined by a as fewer people attend. In addition, you will lose out on drizzle, you would select for your policy a small amount the expenses for promoting, renting equipment, hiring of rain such as 0.10 (1/10) inch. That amount would have personnel and so forth. Rain insurance will compensate to accumulate over your three-hour event for you to for all of these forms of losses. Cost for such policies satisfy the terms of your contract. The more hours you varies depending on the location, deductible days and insure, the higher the rate, so it’s important to choose timing of the event. the most critical hours that will most directly affect the There are many factors that go into setting up a rain success of the event. insurance policy correctly. Only use a company that Let’s illustrate this concept with another example: If specializes in this type of insurance. Otherwise, you there was an event scheduled from 10 a.m. to 5 p.m., you might end up paying for a policy that does not provide might decide to start protection at 9 a.m., an hour prior you with the proper protection. to start time, and end coverage at 3 p.m. The earlier Robert Weber is founder and CEO of, and is a hours are usually more important than the later hours, member of the Weather Risk Management Association. Robert as that is when people are deciding whether or not to has worked with the CME developing their rain derivatives, and attend. Furthermore, by 3 p.m., most if not all potential has been profiled in the Wall Street Journal. Rainprotection is revenue for this event would have been collected. among the insurance industry’s leading providers of specialty Based on a few factors, with one being the amount event insurance products, including: event cancellation, event of hours the insured wants covered, a proper rain organizer, exhibitor, tenant user, prize indemnity/promotion and threshold is chosen. The dollar amount you insure is weather insurance. Robert can be reached by email at the full amount you will get paid. All that needs to 10

2012 Facilities & Event Management SuperBook

Where Great Events Create Lifetime Experiences

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In-House Catering & Ticketmaster Services




Fans who attend the Tampa Bay Lightning’s 20122013 regular season games will enjoy a new $5-million, center-hung HD video display system installed at the Tampa Bay Times Forum following last year’s $42-million arena transformation. Developed by Daktronics, the system will feature four video displays, the largest in any U.S. or Canadian arena. It will include a state-of-the-art control room, and allow for a true HD signal with 1,296 lines of resolution.

The Lincoln City Council has approved contracts for SMG and SAVOR Food & Beverage to manage and service the Pinnacle Bank Arena, currently under construction in the Haymarket area of downtown Lincoln, NE. In addition, SMG will manage the Pinewood Bowl Theater in Lincoln’s Pioneers Park and operate and program a nearly 500,000-sq.-ft. festival space and parking area located northwest of the new arena. The 16,000-seat, $179-million Pinnacle Bank Arena will be home to the University of Nebraska Cornhusker Big 10 Men’s and Women’s basketball teams when it debuts in September 2013. 12

At the grand re-opening of the University of South Florida’s Sun Dome are (l-r): Global Spectrum’s Dan Krone, assistant director of operations; Tom Bradley, box office manager; Wayne Letson, facility engineer; Lavar Smith, event manager; Trent Merritt, general manager; Sara Webster, director of marketing; Nicole Williams, director of finance; USF Mascot Rocky; Brian Hixenbaugh, University of Central Florida (UCF) arena general manager; Seth Benalt, assistant general manager; Shannon Darby, operations manager; Ron Rideout, UCF assistant general manager; Doug Higgons, regional vice president; and Comcast-Spectacor’s Mich Sauers, senior vice president of business development. 2012 Facilities & Event Management SuperBook

at our Prime Site Award Winner.

For booking and space availability please contact Nikki Haddad. Colorado Convention Center /Wells Fargo Theatre/ SMG






Concert WATCH

Russell Peters, described as Canada’s biggest comedy export, returned to his homeland for a sold-out show at Air Canada Centre on June 16. Among the top 10 highest-earning comics in the U.S. in 2009 and 2010 according to Forbes, Peters is featuring all new material as part of his Notorious World Tour. The 19,800-capacity Air Canada Centre is located in the heart of downtown Toronto, home to 2.5 million people.

When the Zac Brown Band visited Chesapeake Energy Arena on April 26, each member was presented with a bottle of Oklahoma wine and a special-made bottle stopper from Blue Sage Studios in Oklahoma City. Pictured from the arena are (l-r) General Manager Gary Desjardins, Event Marketing Manager Stacey Aldridge, Event Coordinator Mallory O’Neill and Director of Sales and Marketing Tim Linville (far right), along with members of the Zac Brown Band.


2012 Facilities & Event Management SuperBook

From gala gatherings to top name entertainment, the Burnsville Performing Arts Center is the place for your next event.

The Main Hall seats 1,014 and can be utilized for lectures, seminars, and performances.

The Black Box Theatre is a versatile space, ideal for smaller productions and business break-out sessions.

The VIP Suite provides a private setting for board meetings, business presentations, and intimate formal dining.

The Atrium is perfect for banquets, receptions, as well as trade show display space.

Presentations include cultural events, dramas, comedies, dance, and musical acts from local arts organizations and national touring artists, making the Burnsville Performing Arts Center the heart of the Twin Cities entertainment scene. Booking Contact: Brian Luther Phone: 952-895-4675




Choice Ticketing Systems is a powerful, easy-to-use, fully integrated, real-time ticketing software solution (both inhouse and online) that efficiently manages ticket sales, marketing, fundraising, print@hometechnology, and database management operations. Turn to Choice for a proven, user-friendly, affordable software system that delivers intelligent technology to the global entertainment industry!


Show your VIP patrons that you invest in their experience as much as they invest in your tickets with Clarin’s Premium Portable Seating line. The VIP, Club and Contour models are made for comfort, durability and most of all, style. They’re sure to impress even your most distinguished of guests. The VIP and Club models provide the ultimate seating experience with their contoured plush seats and “tucked” backrests, while the Contour chair takes on a more modest approach without sacrificing comfort. Revive and refresh your premium seating sections and watch your high-priced tickets move faster than ever. Options: ganging, armrests with or without cupholders, fabric or vinyl, screen printed or embroidered logos, The Power of Intelligence identification plates and more Clarin is the leading manufacturer of premium portable seating for venues and professional sports franchises across New Edition brought its tour to the 18,345-capacity Bankers North America. They earned their reputation with Life Fieldhouse on May 31. Members of the band were time-tested innovations and trusted seating products and welcomed to Indianapolis by Susan Williams ofservice Indiana since 1925. Sports Corporation and Courtney Howell of Pacers Sports 1200 28th Street See Ad page 5 &

Concert WATCH

19-50 Final

Boulder, CO 80303 (center, holding Pacers shirt). An R&B group Entertainment 927 North Shore Drive, Lake Bluff, IL 60044 (303)formed 402-0400; Fax: 402-9483 in (303) Boston in 1978, New Edition is often credited for(847) 234-9001 (800) 323-9062 Fax: starting the boy band movement of the 1980s and 1990s. VP/Sales & Marketing: Robert Friend 9/5/08 8:35 AM Page 37 Vice President of Sales, Sports and The group’s current tour includes founding member Bobby Entertainment: Steve Luttazi, (508) 528-9708 Brown as part of the sextet.



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2012 Facilities & Event Management SuperBook

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VenuWorks provides full management services for arenas, theaters, and convention centers. • Professional management • Fiscally responsible stewardship • Food and beverage expertise • Booking and event planning professionals • Facility and event marketing At VenuWorks, we know that every location we serve is unique. That is why we work with community leaders in each of our locations to custom tailor a management plan that will work for them. Behind every theater, arena and convention center ever built, there was a dream and a promise. It is our job to unlock those dreams and fulfill those promises.


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2012 Facilities & Event Management SuperBook


New York

2015 O

ne constant in so many of our lives, particularly in our line of work, is being a fan. Being a fan may be mere entertainment for some, but it serves as an elixir for others. Fandom creates an unchallenged sense of unity, belonging and loyalty, and can be an experience that transcends everyday lives. On the other hand, being a fan can provide great angst and disappointment. With disappointment in mind, let us consider Nassau County Veterans Memorial Coliseum anchor tenant, the New York Islanders. During the late 1970s and early 1980s, Mike Bossy and the rest of the Islanders’ Hall of Fame line were an invincible hockey team that went on to win four consecutive Stanley Cups from 197879 through 1982-83. At the same time, the Islanders’ success and grit created a rivalry that bordered upon pure hatred between their fans and fans of New York’s senior hockey team, the New York Rangers. Those were glorious times for fans of the young Islanders team. However, the 1983-84 hockey season introduced New York and the world to an Edmonton Oilers team that was simply superior to the Islanders. Although the


2012 Facilities & Event Management SuperBook

Islanders had a few respectable seasons after 1984, Wayne Gretzky & Co. delivered the Islanders a knockout blow from which they never recovered, the effects of which are still reverberating on Long Island. Mediocrity now reigns under the rafters of Nassau Coliseum, and the New York sports rivalry of yesteryear has become the stuff of legend, difficult to believe it ever existed. This past August, while in Phoenix attending IAVM’s 86th Annual Conference and Trade Show, I was also following a referendum in Nassau County, where voters were considering whether the county should borrow $400 million to rebuild the aging Nassau Coliseum before 2015, when the Islanders’ lease ends, and develop the property surrounding the arena to include a minor league ballpark. Nassau County Executive Edward Mangano’s office had an independent economic impact analysis performed that detailed significant losses to the County were a new home for the Islanders not built. The numbers were staggering: $240 million in lost sales to the county and more than 2,600 lost jobs with a value of a little over $100 million out of Nassau County residents’ pockets. In addition, annual losses of sales, hotel and entertainment taxes alone were estimated to be about $8 million. The economic effects would ripple to the lodging, restaurants, bars, transportation, retailers and others. One would think this special election would show high voter turnout. Sadly, attendance at the polls in Nassau County — similar to attendance at Islanders games — was feeble. With only 17 percent of eligible voters taking part in the election, 56 percent of the voters rejected the plan, leaving Islanders owner Charles Wang in a precarious position. Wang has been an owner that has tried to put a quality team on the ice, and deserved a show of support for the losses he incurred attempting to do so. The referendum’s results reportedly left Wang “disappointed and heartbroken.” Mangano’s office will try again to keep the Islanders in Nassau, but it appears that the love affair between

2012 Facilities & Event Management SuperBook

Long Island and its hockey team is coming to a close. New York business has no time for sad stories. In early September 2011, the NHL was reported by New York Newsday and other media outlets to be in discussions with Brooklyn’s (soon to be completed) Barclays Center about the possibility of hosting an NHL team. Months later, it was announced that this fall, the Barclays Center will host an exhibition game between the Islanders and New Jersey Devils. Recently, Brooklyn Nets and Barclays Center owner Bruce Ratner went on the record stating to the Associated Press that the arena “was made for hockey and basketball. It could easily support a hockey team.” Naysayers claim that the Barclays Center was designed primarily for basketball and its hockey seating capacity would be only a little more than 14,000, making it the smallest hockey arena in the NHL. We tend to disagree. With the Islanders’ perennial low attendance, a new arena in Brooklyn could create excitement, increased attendance and new fans. Furthermore, smaller venues are not necessarily detrimental to a team’s success. Fenway Park’s and Tropicana Field’s seating capacities are far less than the rival Yankee Stadium and other venues, and both have hosted championship teams in the last decade. If the Islanders moved to a 14,500-seat venue in Brooklyn, perhaps they could work their way back up to sell-out crowds and bring some life back to a rivalry of years gone by, coupled with a return to the team’s fabled glory. Manhattan A subway ride from Barclays Center will take you to New York City, home of countless events and a multifarious selection of venues, large and small, as attendees of IAVM’s recent Performing Arts Managers Conference can attest to. Be it Madison Square Garden or Yankee Stadium for larger performances, or classical venues such as Carnegie


Hall, New York City is rich with venues to host world-class events.

New York City

is rich with venues to host world-class events

One of the annual events that has received little coverage in these pages in the past, but has been gaining publicity in recent years, is New York’s Mercedes-Benz Fashion Week. Until recently, the event, in which designers display their latest collections and trends at runway shows, had been hosted in tents at New York’s Bryant Park adjacent to the “Garment District,” where many of the designers have traditionally been headquartered. Due to reported disagreements between the Park’s management and event planners, Fashion Week moved its shows to Lincoln Center.

New York’s Hudson Yards now houses railroad cars, but has been the topic of New York City development plans for years. New York Mayor Michael Bloomberg had hoped to build a multi-purpose stadium for the New York Jets on the site, but those plans did not meet New York State’s approval. Not dissuaded in his mission to create growth in New York City, Bloomberg pressed ahead with his plans and in early November held a press conference at the site to announce that the first major commercial tenant would anchor a new 51-story office tower in Hudson Yards, with groundbreaking to commence in early 2012 and completion slated for 2015. Bloomberg’s vision did not stop with creating commercial and residential real estate at the site. In 2010, the National Endowment for the Arts approved a $100,000 grant for the development of an arts center at Hudson Yards. The fivestory building, to be located on 30th Street between 11th and 12th Avenues, would house a museum and rental exhibition space called Culture Shed. The mayor noted, “Fashion week has grown so much. It’s outgrown Lincoln Center already. It certainly outgrew Bryant Park a long time ago. … The fashion industry is part of our diversification plan. ... It’s an enormous industry that creates a lot of jobs. ... We need to make sure that we have the venues for these kinds of events, and the Cultural Shed is one of those buildings that would be built to be able to handle that [Fashion Week] along with other [events].” If the current design of the Culture Shed is built, it will prove to be an architectural marvel. The five-story building has 22

a footprint of 22,000 sq. ft. However, two deployable outer sheds fit over the base of the building and can be rolled on tracks on the east and west sides of the structure to create an exhibition hall of over 55,000 sq. ft. As such, the Culture Shed will increase New York’s ability to compete for key shows and exhibitions in the years to come.

Staten Island Down the Hudson River and across New York Harbor lies Staten Island. Although its population has swelled and decades have passed since the primary method of reaching the Island was by ferry, venues in the “forgotten borough” remain forgotten. Former New York City Mayor Rudy Giuliani attempted to stimulate the economic development of Staten Island’s waterfront with the construction of Richmond County Bank Ballpark. The baseball stadium affords breathtaking views of the Manhattan skyline and is home to the New York Yankees’ Class A minor league affiliate Staten Island Yankees. Bloomberg has attempted to continue the Island’s growth with tax incentives, and one of the proposals has piqued the City’s interest. Rivaling England’s EDF Energy London Eye Ferris wheel on the Thames, a taller, 600-foot Ferris wheel is being considered for Staten Island’s north shore waterfront. Borough President James Molinaro is excited to say the least, calling it in an interview with Bloomberg (News), “The greatest thing that has been proposed for Staten Island.” As a lifelong Staten Islander who has watched shiploads of tourists take the free ferry ride to Staten Island only to turn around and head back to Manhattan, the idea of a worldclass Ferris wheel holds great merit. Once in the area, tourists may not only decide to take in a minor league game during the summer months, but other venues in the area, be it the Richmond County Bank Ballpark or the nearby landmark St. George Theater, would be fertile ground to attract new talent for a wider array of year-round performances. Hopefully, the waves of change would continue to ripple from there. There is plenty of time for change in the years leading up to 2015. Nonetheless, it is a year that New Yorkers, Facilities Media Group among them, already have marked in their calendars. —David Korn, Chief Operating Officer, Facilities Media Group 2012 Facilities & Event Management SuperBook

State-of-the-Industry By Anthony Bilden

Paramount Theatre, Oakland, CA

Staging A Comeback Bob Nocek has been president/CEO of the nonprofit Carolina Theatre of Durham, Inc. since July 2010, overseeing a Cityowned complex that includes a 1,000-seat historic theater and two cinemas. He was previously assistant general manager with SMG at Wachovia Arena in WilkesBarre, PA, where he also held the positions of director of sales and marketing, director of operations and box office manager. He began his career in 2000 as program manager for the F.M. Kirby Center for the Performing Arts in Wilkes-Barre. He serves on the Board of the North Carolina Presenters Consortium. Leslee Stewart is the general manager of the historic 3,000-seat Paramount Theatre in Oakland, CA, and has held the position since 1999. Originally from Hamilton, Ontario, Canada, Stewart earned a bachelor of arts degree with a major in history from McMaster University. Her career in public assembly management began in 1985 at Copps Coliseum, and in 1991 programming of Hamilton Place Theatre was added to her responsibilities. In 1997 Stewart accepted the position of assistant director of touring and routing with Feld Entertainment in Vienna, VA, working with major venues across the United 24

States and Canada on the routing of Disney On Ice and Ringling Bros. Barnum & Bailey Circus. Stewart resides in Fremont, CA, with her husband, Steven Kirsner, director of booking and events at the HP Pavilion in San Jose, CA. Robyn L. Williams, CFE has managed performing arts facilities for more than 25 years in such cities as Houston, Charlotte, NC, and since September 2000, Portland, OR, where she is the executive director for the Portland Center for the Performing Arts. Williams is an active member of the International Association of Venue Managers and a past president of IAVM, and currently serves on the IAVM Foundation. In 2007, she was voted one of the “Top Five Women of Influence” by Venues Today magazine. Joan Squires has been the president of Omaha Performing Arts since its inception in 2002. The nonprofit organization manages two nationally recognized landmark venues – the Holland Performing Arts Center, with its acoustically acclaimed 2,000-seat Kiewit Concert Hall, and the Orpheum Theater, a proscenium 2,600-seat theater. Under Squires’ 2012 Facilities & Event Management SuperBook

Carolina Theatre of Durham

PAC managers weigh in on strategies that work in a recovering economy leadership, Omaha Performing Arts presents nearly 500 events each year and has brought more than 1.7 million people to the venues where world-class performances in dance, jazz, Broadway, popular and family entertainment have been presented. During her 25-year career in arts management, Squires has been active in several professional organizations and has received numerous industry awards. She holds master’s degrees in both music and business administration from the University of Michigan.


Michael S. Taormina, CFE is managing director of the Cobb Energy Performing Arts Centre. He has over 35 years of experience in opening and operating major performing arts facilities, including the Hobby Center for the Performing Arts in Houston, Benedum Center for the Performing Arts in Pittsburgh, New Orleans Cultural Center and New Orleans Theatre of the Performing Arts. Taormina is the past chair of the International Association of Assembly Managers Foundation. He also serves on the Board of Directors of the Metro Atlanta Arts and Culture Coalition, and is a member of The Broadway League. A New Orleans native, Taormina earned a BA degree in speech from Southeastern Louisiana University and did graduate study in dramatic arts at the University of North Carolina, Chapel Hill.

he modern North American performing arts center (PAC) has come a long way since it debuted in the 1960s with trailblazers like New York’s Lincoln Center and the Music Center of Los Angeles County in California. The PAC ultimately became a catalyst for urban revitalization, as well as the anchor of arts and culture for its entire community, not just the elite. It serves to draw big-name acts and touring companies that raise the profile of the city and bolster the local economy. At the helm of these missions are the PAC managers, and the major challenge they’ve been contending with in recent years is the downturn of the national economy, and the resulting slump in ticket sales and number of events.

2012 Facilities & Event Management SuperBook



“We’re wrapping up a record year with a 50-percent increase in ticket sales over our best prior year.” —Bob Nocek, Carolina Theatre of Durham, Inc.

Fortunately, business has picked up as of late, according to the five industry leaders who participated in our PAC Manager Roundtable, conducted via email. Ticket sales are up from last season, which is always encouraging. Still, price sensitivity has become part of the “new normal,” and that applies to ticket buyers as well as promoters and booking agents, who are increasingly keen on co-promotions to help offset the high cost of touring. Promotion and marketing in general has undergone a sea change that PAC managers are quite aware of: The usual event marketing channels have largely been superseded by social media. Many PACs are still getting up to speed on the social media front. Staying current also means facility renovation, of course, and most of our Roundtable participants report significant improvements that will give artists, promoters and booking agents more reason to partner with their facility. And audiences will get a little more “bang for their buck” when they experience, for example, Carolina Theatre of Durham’s completed renovated building, sound enhancements in its historic Fletcher Hall and new high-definition digital projectors. Meanwhile, Paramount Theatre in Oakland, CA, is adding a full-service bar to its Grand Lobby and continuing refurbishments of its historic, 81-year-old building. Omaha Performing Arts is replacing the rigging system at the Orpheum Theater, and Portland Center for the Performing Arts is looking forward to upgrading its patron amenities and tech features. These days, it’s especially important for PACs to stay competitive by ratcheting up the quality of their facilities, given another overall trend 26

cited by our participants: the number of venues is disproportionately large relative to the number of acts. That means PAC managers are pressured to ensure the drawing power and effectiveness of their facility. For that, they depend more than ever on an exceptional staff, and ensuring that the best team players are on board is one of the top priorities expressed in this Roundtable. Both on stage and behind the scenes, performing arts centers are about performance. Economic Health of Live Entertainment Industry

Nocek: I think things are absolutely improving. We’re wrapping up a record year with a 50-percent increase in ticket sales over our best prior year. Now, some of the growth is attributable to booking and marketing changes. But we were coming off one of our worst years in recent history, and I don’t believe the turnaround could have happened so quickly had it not been for general improvement in the economic climate. I also see it in the number of artists we’re being offered compared to two years ago – I think artists are feeling a bit more

“With the exception of some top performances and artists, there’s still price sensitivity in our market.” —Joan Squires, President, Omaha Performing Arts


“I view my role of general manager not unlike that of an orchestra conductor.” —Leslee Stewart, General Manager, Paramount Theatre

comfortable that they’ll be able to sell tickets in the year ahead than they might have in 2010. Stewart: We are seeing an improvement in the health of the live entertainment industry based on an 8-percent increase in the number of events held in 2011/2012 over 2010/2011, along with an improvement in the economy by a corresponding rise in ticket sales. Squires: The economy has been good in Omaha. Omaha Performing Arts has received acclaim for its string of sold-out or exceptionally well-attended events. Ticket buyers often make their purchase decisions based on price. People will purchase tickets for artists or shows they want to see. However, with the exception of some top performances and artists, there’s still price sensitivity in our market. Overall, the economic health of the live entertainment industry appears to be improving and we are very optimistic for the rest of 2012. Williams: In our world ticket sales have been pretty strong in spite of a weak economy in Oregon. That said, I think audiences are more price sensitive so ticket grosses aren’t what they used to be, but I’m hopeful that is changing. I wish the artists would think about things like price sensitivity and the economy and reflect that in their deals. I continue to be optimistic.

Most Significant Industry Development

Squires: There have been a number of significant developments, some of which are: the impact of technology on ticket purchasing, including the ability of patrons to purchase online, select their own seats and print tickets at home; artists making later decisions on tours and bookings; the advent and continued growth of social media and its impact on our communications to audiences. We’ve started using Facebook, Twitter and YouTube to connect our audiences with Omaha Performing Arts and provide additional content to enhance the experience of a live performance. Nocek: One of the most dramatic changes I’ve seen has been the shift in marketing – the methods that might have worked 12 years ago when I got into this business just don’t seem to sell tickets any more. We’ve cut back on print ads, television ads and radio ads, because we don’t see the return for the money. Instead, we focus on growing our e-mail list, building our base on Facebook and Twitter, and we’re about to make a significant push into using analytic data in our database

“If you listen, be open to ideas, you can be successful.” —Michael S. Taormina, CFE, Managing Director, Cobb Energy Performing Arts Centre

2012 Facilities & Event Management SuperBook


“We want to be a partner with our loyal promoters during the tough time so they’ll remember us when they’ve got a hot show.” —Robyn L. Williams, Portland Center for the Performing Arts

to even further target customers. Mass marketing doesn’t work anymore – you’ve got to make direct connections with customers. In the end, you wind up with a more committed and loyal audience, but making that switch is hard and takes time. And unfortunately, I think most venues – especially our size – are way behind the curve. By the time they get up to speed on Twitter, it will be something else. It keeps changing, and you have to accept that it keeps changing and be ready to evolve with it. I don’t know what’s going to sell tickets in five years, because the pace of the evolution is so fast. Williams: Performing arts venues are starting to think and act more like our arena counterparts. There used to be so many “sacred cows” in the PACs – no food or beverage in the theater, very traditional food and beverage offerings, even the way we manage and sell tickets. Now it’s common to have beverages in the seating area, our food and beverage offerings could include pretzels and roasted nuts, and we are actively utilizing dynamic pricing and other digital marketing technology to sell more tickets. I suppose if you get broke enough you start considering every option you possibly can to help the bottom line. Taormina: There are too many venues. Many metropolitan areas are seeing a rise in arenas and PACS as revenue engines for their communities. Unfortunately, there is not enough product to accommodate all these venues. State of Co-promotions

Nocek: They’re on the rise for us. I want to make our venue as appealing as possible to national promoters. With only 1,000 seats we’re often overlooked – so I’m 28

willing not only to co-promote but to share downside risk and reduce internal expenses for any reputable promoter on a national or regional level. We’ve had quite a few successful co-promotions in the past year – our partnerships included Live Nation, Cat’s Cradle, Durham Performing Arts Center, Duke Performances and the NC Comedy Arts Festival. Squires: Overall co-promotions appear to be on the rise throughout the industry. Due to the economy, more artists and promoters are less willing to accept total risk. We often are able to use these co-promotions to leverage the artist or group’s appearance with special arrangements for donors or season ticket holders. Williams: I think they are on the rise. We don’t currently promote but I can see that in the future we may have to do more to help the promoter out. I think where we may need to step up is when a show is not doing well and a promoter is about to lose his shirt. We want to be a partner with our loyal promoters during the tough time so they’ll remember us when they’ve got a hot show. What Audiences Expect

Nocek: I believe our audience wants two things – a great customer experience, and a quality performance. The first we have nearly total control over. The second we can’t always control, but it’s always a consideration when we’re booking. Our customer service efforts – from ticket buying through the performance – have improved significantly in the past two years. When I took over as president/CEO in July 2009, the first thing I did was set out to find staff whose experience was much broader than what we do here. I looked for people who had faced bigger challenges, dealt with more difficult situations, so that they would not only see what we needed to improve, but they wouldn’t get rattled when problems 2012 Facilities & Event Management SuperBook

Basketball teams. The AmericanBank Sharks arena football2 team, and the Texas A&M University-Corpus Christi Southern Conference Islanders Basketball teams. The AmericanBank


See ad on page 65

façade of the Band Shell, an open air amphitheater, the unique lighting has totalbeen control rebuild their restored astowell as the bench seats.

arose. Then I gave them TEXAS over 850,000 of air teams as they needed, with aCapacities: focusof the on customer service. façade Band Shell, sq. an ft. open rentable space including exhibiamphitheater, the uniqueseven lighting has

tion ranging in size from beenhalls restored as well as the bench seats. I also believe strongly that content comes first, so25,000 sq. ft. of space to 94,500 sq. feet. of Capacities: over 850,000 sq. ft. of space; 6deals performance facilities that including we’re willing to make aggressive to ensure rentable space including seven exhibithe Music Hall. The Cotton Bowl tion halls ranging in size fromthat 25,000 the Carolina Theatre is considered for any tour Stadium has 90,000+ permanent chairsq. ft. of space to 94,500 sq. feet. of seats;seats. Fair ParkWe Coliseum—28,000 makes sense in a venue with back 1,000 ask the space; 6 performance facilities including sq. ft. arena floor with 9,552 seats; The FAIR PARK, DALLAS public to support us as donors, ticket the sponsors, Music Hall. The Cotton buyers Bowl Band Shell is an open-air amphitheater 1300 Robert B. Cullum Blvd at Grand Ave Stadium has 90,000+ permanent chairand TX volunteers, and they’re only going to engage with 3,800 permanent seats andwith a seatDallas, 75210 back seats; Fair Park Coliseum—28,000 ing capacity of 4,500; Automobile P.O. Box 159090 our organization if they believe in what we’re putting sq. ft. arena floor with 9,552 seats; The FAIRTXPARK, Dallas, 75315 DALLAS Building—84,500 sq. ft.; Centennial Band Shell is highest-quality an open-air amphitheater 1300 Robert B.Fax: Cullum Blvd at Grand Aveto bring (214) 670-8907 on 670-8400; stage. It’s(214) my priority the Hall—94,500 sq ft.; Food & Fiber with 3,800 permanent seats and a seatDallas, TX 75210 Pavilion—25,000 sq. ft.; Grand Place performances as often as possible. ing capacity of 4,500; Automobile P.O. Box 159090 Executive General Manager: Building—50,000 sq. ft.; Tower Dallas,Huerta TX 75315 Daniel (214) 670-8400; (214)Flores 670-8907 Sales Manager:Fax: Steven Snapshot: A 1930’s Art Deco Executive General Manager: Cultural and Entertainment Venue, a national Daniel Huerta historic landmarkSteven since 1986, Sales Manager: Flores and home

Building—84,500 sq. ft.; Centennial Building—40,000 sq ft.; Embarcadero Hall—94,500 sq ft.; FoodBay & Fiber Stewart: The audience in theBuilding—27,000 San Francisco Area sq. ft. Pavilion—25,000 sq. ft.; Grand Place Parking: 9,251 parking spaces inside expects top entertainment, excellent customer service, Building—50,000 sq. ft.; Tower the park and 7,250 sq formal parking Building—40,000 ft.;public Embarcadero convenience in terms of purchasing tickets, spaces immediately sq. adjacent Building—27,000 ft. to the totransportation, the 1936 World’s Fair, Fair Park is park.that they will be safe and Snapshot: A 1930’s Artand Deco assurances Cultural Parking: 9,251 parking spaces inside conveniently located two miles east of and Entertainment Venue, a national Market: byvenue over 7 million secure Dallas bothand inone theof area surrounding and peowithin the park visited andthe 7,250 formal parking downtown the most historic landmark since 1986, and home ple eachimmediately year; site foradjacent more than 1,200 spaces to the unique venues in the country. During the venue. to the 1936 World’s Fair, Fair Park is special park. events and cultural festivals. the last 10 years a number of the exhiconveniently located two miles east of See ad onvisited page 67by over 7 million peobition styled buildings have been renoMarket: downtown Dallas and one ofaudiences the most Squires: I believe want vated and restored to their original ple each high year; sitequality, for more than 1,200 unique venues in the country. During 1936 grandeur including the special events and cultural festivals. professional artsrestoring and They want to attend the last 10 years a number of the entertainment. exhibeautiful Art Deco murals and bas See ad on page 67 venue with bition styled buildings have been renothese performances in a well-maintained relief ’s on the Centennial Hall, Food & vated and restored to their original Fiber Building, Automobile Building and accessible ticket prices. great audience 1936 grandeur includingamenities restoring the and Tower Building. In addition to the beautiful Art Deco murals and bas relief ’s on the Centennial Hall, Food & of bang out of the Williams: They want a lot Fiber Building, Automobile Building considerable bucks they pay to see a show, so we try and 76 Tower Building. In addition to the The

production office; accounting office. Backstage Areas: 2 main artist dressing rooms; 3 locker rooms that also serve as dressing rooms; private catering room; production office; accounting office. TEXAS

rooms). Reliant Arena (approximately 8,000

Stewart: I view my role of general manager unlike seats and a 2,000-seatnot pavilion and Reliant arena (approximately 8,000 TEXAS texas sq. of exhibit space). rooms). that of an orchestra conductor.350,000 While experience seats and a 2,000-seat pavilion and The keysq. feature of the space). Reliant a Park Reliant Arena (approximately 8,000 350,000 ft. ofside, exhibit is primarily on the facility management with complex flexibility.pavilion With four seats andisaits 2,000-seat and the keyIand feature of theavenues, Reliant Park short stint on the production side, lead generalist, unique adaptable the 350,000 sq. ft. ofas exhibit space). complex is its flexibility. With four Park complex has the versatility while staffing is comprised of Reliant specialists. Understanding The key of the Reliant Park unique andfeature adaptable Reliant to accommodate anyvenues, varietythe of events complex is its flexibility. With Park complex the versatility tofour your company’s mission and values andhas keeping the ranging from corporate meetings and unique and adaptable therangaccommodate varietyvenues, of buildingany seminars, to events employee “big picture” in the forefront isteam essential to success. Reliant complex has the ing from Park corporate meetings andversatility team appreciation and holiday parties! RELIANT PARK to accommodate anyemployee variety of events building seminars, to appreciaStrategizing, calculated business One Reliant Park researching, making Backstage areas: 4 meeting roomsand and ranging from corporate meetings tion and holiday parties! Houston, TX 77054 decisions, and having a plan “B,” thefloor basis 20,000 sq.foster ft backstage spacefor teamall building seminars, to employee (832) 667-1400; Fax: (832) 667-1748 Backstage areas: 4 meeting rooms and 2appreciation Locker rooms showers and and holiday parties! RELIANT PARK Reliant PaRk change management. Communicating towith employees 20,000 sq. floor space 15,000 sq.ftftbackstage of catering/hospitality One Park OneReliant Reliant Park Manager: Jeff Gaines Assistant General Backstage areas: 4 meeting rooms and 2 Locker rooms with showers and that theTXTX organization values honesty, integrity and Houston, 77054 area. Houston, 77054 20,000 sq. ft backstage floor space Snapshot: Reliant Park is the premier 15,000 sq. ft of catering/hospitality area. (832) 667-1400; Fax: (832) 667-1748 (832) 667-1400; Fax: (832) ethical behavior is667-1748 also important. Management should Marketing: An email of 2 Locker rooms with database showers and entertainment, sports, convention, Marketing: An email database of offers. 170,000 for pre-sales and special 15,000 sq. ft of catering/hospitality tradeshow and special event complex Assistant General Manager: Jeff Gaines Assistant General Manager: Jeff Gaines lead through example, teach, engage open 170,000 forin pre-sales andand speciallively offers. area. located in Houston’s South Main corriParking: 26,000 spaces. Snapshot: Reliant Park isis the premier discussions, and have open lines of communication, Parking: 26,000 spaces. Snapshot: Reliant Park the premier dor. The complex features three distinct Marketing: An Houston email database Demographics: is the of fourth entertainment, sports, convention, entertainment, convention, facilities – Reliantsports, Stadium, RelianttradeDemographics: Houston theand fourth share information, help each other be 170,000 for successful pre-sales andisUnited special offers. most populous city in the States. tradeshow and special event complex showand and Reliant special event complex located Center Arena. Reliant Park most populous city in the United States. The greater26,000 Houston metropolitan area located in Houston’s South Main corriParking: spaces. finally document. in Houston’350 s South Main The encompasses acres has corridor. 26,000 parkThe greater Houston metropolitan area

a population of approximately 4 dor. The complex features threefacilities distinct has features three distinct Demographics: is the fourth ingcomplex spaces and hosts more 600 events has a population ofHouston approximately million people. The Houston City4 facilities – Reliant Stadium, Reliantand – Reliant Stadium, Reliant Center most populous cityHouston in the United States. per year. Hire the best people Statistical million people. The Squires: who are passionate about Area (CSA) coversCity 12,476 Center Reliant Arena. Park Reliantand Arena. Reliant ParkReliant encompassThe greater Houston metropolitan area Statistical Area (CSA) covers 12,476 Capacities: Reliant Stadium (71,500 square miles. Houston is also ado major encompasses 350 acres has 26,000 parktheir work, and give them the tools they need to the es 350 has 26,000 parking spaces has a population of approximately 4 square miles. Houston also ainmajor seats and acres 125,000 sq. more ft. of spaceevents for media market, rankingis10th size. ingand spaces and hosts 600 hosts more 600 events perand year. activities millionin people. The Houston City job. Look atcatered actions theranking most media market, 10thpositive in size. general sessions, functions per year. See ad on page Statistical Area71 (CSA) covers 12,476 Capacities: Reliant Stadium (71,500 and/or exhibits). light. No Reliant surprises. Capacities: Stadium (71,500 square miles. Houston is also a major seats and 125,000 sq. ft. of gross space for Reliant Center (1.4sq. million seats and 125,000 ft. of space for media market, ranking 10th in size. general sessions, catered functions and/ sq.ft/706,213 sq. ft of single level congeneral sessions, functions Williams: Becatered the best. We don’t to 71be the biggest, See have ad on page or exhibits). tiguous exhibit space divisible into 11 and/or exhibits). the richest or the sexiest venue in town, but we need to Reliant Center million gross separate halls also (1.4 has 61 meeting Reliant Centersq. (1.4ft million gross sq.ft/706,213 of single level besq.ft/706,213 the bestsq.atft ofwhat we do. And never think you’re there single level concontiguous exhibit space divisible into tiguous exhibit space intobetter. 11 yet. can always 11You separate halls alsodivisible has 61 do meeting separate rooms).halls also has 61 meeting West Facilities SuperBook 2009

to meet those high expectations from the moment they step foot in the door. We create an environment 76 is interesting, inviting and welcoming. We want The West that everyone to leave saying, “Wow, wasn’t that fun!” We are constantly asking ourselves, “How can we be better? What more can we offer?”


Facilities SuperBook 2009



1200 SoutF Grand Grand (701)For 79 (701) 792-1 www.a www.aler Rive Directo Director Vione aDloJ Vione 136 Jor Eas

Snapsh (563) 32 Snapshot Alerus www.a Alerus Ce region’s www.r region’s p ment Executa ment and feature “The C features center.b center. Th Snapsh designe designed the clas versatil versatile historicf convers conversio PAC o integrit integrity o recentlyS ence”. ence”. partSea of 21,389 21,389; featuresA Round Round: 1 of meet Standa Standard RiverC Stagin featurin Staging: allows general allows 52’Da xm seats an 52’D x 4’ an acce which c an and accessi ski an andasion skirti 12’W a 12’W x Staging the bac


entertainment/sports/Performances/ exhibitions/Concerts/Competition/ shows/special events

Management Philosophy

Taormina: I trust the people who work for me. Good leaders have my trust. Not all business models will be 100 percent the way you want it. But if you listen, be open to ideas, you can be successful both professionally and personally.


444Rapid Mt. Ru C Rapid City, (605) 39 (605) Fax:394-4 (60 Fax:www.g (605) 3 www.gotm Sales a Genera Sales and Steve M The C Steve Mon

Nocek: My staff needs to work hard to be competitive in a market with two PACs more than 2,500 seats, a variety of venues both public and University-owned on both sides of our capacity, and some incredibly strong clubs with national reputations. And so I need people with bigger experience who don’t get rattled and feel like they can take on the world. They need to be assertive and committed, and willing to fight for their departments. We’ve doubled the number of shows we’re presenting inhouse, so we don’t have time for handholding or drama. If you can communicate a vision for your department and you’re willing to do everything to make that succeed, then we want you on the team. And if not, then we’ll find someone else. 2012 Facilities & Event Management SuperBook

See ad on page 66

The C Snapsh The Cen

the FaCILItIes MeDIa GROuP essential Planning tools 32


Snapsh Center Snapshot Center full-ser Center is service conven service pe vention openin vention a openin ment p opening i ment teamsp ment prom teams all disca teams and discove can me discovered meet sionalth meet thei ice Theand C iceCompl and co Arena, Complex 1,752-s and 2 l 1,752-sea large C various large Con sized 2,000M t sized Mee A new A new 6,5 in Nov in Nov. 2

62 62


2012 Awards of Excellence Best of the Best

Talent Buyers, Booking Agents, Promoters and Special Event Planners Select Prime Site Award-Winning Facilities


xcellence, we might say, is in the eye of the beholder. But when a facility excels in the eyes of one’s esteemed peers, it’s certainly worth a close look. Our 2012 Awards of Excellence showcases the North American stages that our readers — talent buyers, booking agents, promoters and special event planners — consider “winners.” In today’s highly competitive market, that means many things, from a proactive staff to the latest technology to a well-maintained building to drawing power in the local region. It’s those kinds of features that will attract budget-conscious live event professionals to one facility over the many others that are vying for events in what some industry experts characterize as a buyer’s market. Since 1988, Facilities Media Group has been a major news and information resource for the live event industry, and our 2012 Facilities & Event Management SuperBook continues that tradition. The key to our longevity has been the Awards of Excellence program, which bestows the annual Prime Site Awards to facilities in different categories. The Prime Site Awards in this magazine go to arenas, Prime Site Award Winner civic centers, Dunkin' Donuts Center – The 14,000seat Dunkin' Donuts Center is part of the coliseums, Rhode Island Convention & Entertainment multi-purpose Complex – SuperBook Directory: 42. facilities, theaters and other live 30

Prime Site Award Winner Toyota Center – Centrally located between Seattle, Portland, Spokane and Boise, the Toyota Center comfortably seats 5,000-6,000 in six configurations – SuperBook Directory: 75.

event venues. “The awards are the all-important voice of the professionals who book the actual stages,” says Michael Caffin, Associate Publisher, 2012 Awards Facilities Media Group. “While live of excellence event success depends on the size Winners and satisfaction level of audiences, begin on Page 32 our readers are crucial intermediaries between artist and venue. Live event success also depends on that interface.” The readers of Facilities Media Group publications — which include Facilities & Event Management SuperBook, Facilities & Event Management Booking Guide and — vote for which venues should receive this recognition. Ballots, Continued on page 39

2012 Facilities & Event Management SuperBook


2012 Prime Site Award-Winning Team Leaders

Frank Remesch 1st Mariner Arena Page: 46

Rick Palmer Adler Theatre Page: 54

Randy L. Brown Allen County War Memorial Coliseum Page: 54

Subrina Berger Black River Coliseum Page: 54

Pam Sossamon Cabarrus Arena & Events Center Page: 48

Gary Desjardins Chesapeake Energy Arena Page: 70

Jay Roberts CONSOL Energy Center Page: 42

Carol Pollock Hoyt Sherman Place Page: 55

Scott Mullen i wireless Center Page: 55

Loida HaffenerSalmond Lloyd Noble Center Page: 70

Dennis J. Andres Morris Performing Arts Center Page: 55

Kevin Donnelly MTS Centre Page: 76

Eric Blockie State Farm Arena Page: 38

Tom Richter Swiftel Center Page: 58

Barbara Wiggins Topeka Performing Arts Center Page: 58

2012 Facilities & Event Management SuperBook



Facilities &Event Management





Agganis Arena at Boston University, Boston, MA Blue Cross Arena, Rochester, NY CONSOL Energy Center, Pittsburgh, PA Dunkin' Donuts Center, Providence, RI Giant Center, Hershey, PA IZOD Center, East Rutherford, NJ Madison Square Garden, New York, NY

Mohegan Sun Arena, Wilkes Barre, PA OnCenter Complex, Syracuse, NY Prudential Center, Newark, NJ Sun National Bank Center, Trenton, NJ TD Garden, Boston, MA Times Union Center, Albany, NY Verizon Wireless Arena, Manchester, NH Wells Fargo Center, Philadelphia, PA Wildwood Oceanfront Arena, Wildwood, NJ Mid-Atlantic

1st Mariner Arena, Baltimore, MD Landmark Theatre, Richmond, VA Roanoke Civic Center, Roanoke, VA Show Place Arena, Upper Marlboro, MD Verizon Center, Washington, DC Prime Site Award Winner David A. Straz, Jr. Center for the Performing Arts – since opening in 1987, this multi-venue complex has attracted more than 8 million guests – Facilities SuperBook Directory: Page 45



AmericanAirlines Arena, Miami, FL Amway Center, Orlando, FL Bancorpsouth Center, Tupelo, MS BankAtlantic Center, Sunrise, FL BankUnited Center, Miami, FL BI-LO Center, Greenville, SC Bridgestone Arena, Nashville, TN Cabarrus Arena & Events Center, Concord, NC CenturyLink Center, Bossier City, LA 2012 Facilities & Event Management SuperBook







sold out



Booking info:


still available



Kevin Donnelly 204-926-5503




with Shower; Large Training Room; 012 AWARDS OF ExCELLENCE • 2012 AWARDS OF ExCELLENCE • 2012 AWARDS OF ExC Private Club. Staging: 60 x 40 ft. stage; 16 x 16 ft. sound wings; Height adjustment 4 – 6 ft. 4 Sets of stage stairs available. Sound: state-of-the-art Panaray Loudspeaker System designed and installed by Bose. Lighting: 4 Xenon Super Trouper follow spotlights; Arena Lighting Touchplate MCP Operator Program; 160 IDAHO CENTER Arena down lights; 102 Event (TV 16114 Idaho Center Blvd. Suite 2 Lights); Full dimmer rack around Nampa, ID 83687 perimeter of arena. (208) 468-1000; Fax: (208) 442-3312 Food & Beverage: onsite catering by Thomas Cuisine Management; 4 permaCobb Energy Performing Arts General Manager: Craig Baltzer nent concession stands; 6 portable conCrossroads Northwest cession stands; total of 67 points of sale. Centre,of the Atlanta, GA Snapshot: The Idaho Center, at the Parking: 4,000 parking spaces; passenColonial Arena, SC Cartsshuttle patrons from Crossroads ofLife the Northwest, is oneColumbia, of ger Club the most versatile and accessible facilities parking lot to arena doors. Crown Center, Fayetteville, NC of its kind in the West. Whether it’s a Marketing: Marketing Department; Sporting Event, Concert, Theatrical Fedex Memphis, TN value-added marketing includes: listings Production,Forum, Equestrian Event, in Idaho Statesman, Idaho Press Tribune, Convention, Trade Show, or Conference, event listing on LED screens in all of Florence Civic Center, the audience experience at the Idaho Florence, SC our ICtickets outlets, event listing on Center is first class. The Idaho Center is 8 LED screens inPrime Arena, event Sitelisting Award Winner Allen County War Memorial Coliseum – This Fort Wayne, Greensboro Coliseum Complex, centrally located between Seattle, in Schedule of Events that is mailed IN venue is home to a variety of sporting events, concerts, trade shows and family Portland, Reno, and Salt Lake City. out to all ticket buyers, e-blast option, Greensboro, events – SuperBook Directory: 54. Seating: MaximumNC Arena Capacity event on Idaho Center and ICtickets 13,000; Full House 270 (0) - 11,016; web pages. Halton Arena, Charlotte, 180 (0) - 9,581; Half House - 6,480; NC Theater - 2,430. Jacksonville Veterans Memorial Arena, The Lakeland Center, Lakeland, FL Backstage Areas: 4 Dressing/Locker Rooms; Press Facilities available; 2 proJacksonville, FL New Orleans Arena, New Orleans, LA duction offices; Office/Dressing Room

KFC Yum! Center, Louisville, KY

PNC Arena, Raleigh, NC The Straz Center for the Performing Arts, Tampa, FL

Tampa Bay Times Forum, Tampa, FL Time Warner Cable Arena, Charlotte, NC UCF Arena, Oviedo, FL Midwest

Adler Theatre, Davenport, IA Allen County War Memorial Coliseum, Fort Wayne, IN

Allstate Arena, Rosemont, IL Arie Crown Theater, Chicago, IL Bankers Life Fieldhouse, Indianapolis, IN Black River Coliseum, Poplar Bluff, MO Bridge View Center, Ottumwa, IA Burnsville Performing Arts Center, Burnsville, MN Clay County Regional Events Center, Spencer, IA The Covelli Centre, Youngstown, OH Ford Center, Evansville, IN 34

2012 Facilities & Event Management SuperBook


R E - O P E N I N G


2 0 1 2

The Historical Paramount of Cedar Rapids Paramount Theatre

• Completely restored to original 1928 condition • Seating capacity – 1,650 • Expanded deeper stage with easy load in • Hydraulic stage thrust lift • Professional line array house sound system

For booking information, please contact Jason Anderson 319-398-5226


Genessee Theatre, Waukegan, IL

Hoyt Sherman Place, Des Moines, IA

Huntington Center, Toledo, OH

i wireless Center, Moline, IL INTRUST Bank Arena, Wichita, KS

Mizzou Arena, Columbia, MO Prime Site Award Winner Chesapeake Energy Arena – Serving Oklahoma City's population of 1.2 million+, the Chesapeake Energy Arena has a capacity of 18,000 – SuperBook Directory: 70. Morris Performing Arts Center, South Bend, IN Rushmore Civic Center Plaza Arena, Rapid City, SD Nutter Center at Wright State University, The Sanford Center, Bemidji, MN Dayton, OH

Racine Civic Center, Racine, WI

Sears Centre Arena, Hoffman Estates, IL Show Me Center, Cape Girardeau, MO Sprint Center, Kansas City, MO Swiftel Center, Brookings, SD Topeka Performing Arts Center, Topeka, KS United Wireless Arena, Dodge City, KS U.S. Cellular Arena, Milwaukee, WI Xcel Energy Center, Saint Paul, MN West

American Airlines Center, Dallas, TX American Bank Center, Corpus Christi, TX AT&T Center, San Antonio, TX Beaumont Civic Center Complex, Beaumont, TX The BOK Center, Tulsa, OK Budweiser Events Center, Loveland, CO Chesapeake Energy Arena, Oklahoma City, OK Fair Park, Dallas, TX Frank Erwin Center, Austin, TX Grand Canyon University Arena, Phoenix, AZ HP Pavilion, San Jose, CA 36

2012 Facilities & Event Management SuperBook


NortherN MiNNesota’s PreMier eveNt sPace!

BENEFITS OF THE SANFORD CENTER: Located in North Central Minnesota, the Sanford Center in Bemidji is the region’s preferred venue for sports, family shows, concerts and entertainment! Featuring all the amenities of a new arena with a variety of flexible configurations, we can comfortably accommodate arena spectators with seating capacities from 2,000 to 5,500. Situated on both north/south and east/west highways, the Sanford Center is ideally located for easy routing no matter from where you are coming or going. A wide range of rental and co-promotional opportunities make the Sanford Center an attractive and affordable venue 1111 Event Center Dr. NE for booking events. With creative marketing and group Bemidji, MN, 56601 sales departments, we are eager to help you maximize phone : (218) 441-4000 your earning potential.

for booking information:

Roger Swanson, Executive Director (218) 441-4000


KeyArena, Seattle, WA Laredo Energy Arena, Laredo, TX Lloyd Noble Center, Norman, OK

Oracle Arena, Oakland, CA

Orleans Arena, Las Vegas, NV

Peery’s Egyptian Theater, Ogden, UT Reliant Arena,

Prime Site Award Winner Coliseo De Puerto Rico – Located in the heart of San Juan's financial district, the Coliseo De Puerto Rico has hosted internationally renowned acts from the Rolling Stones to Cirque Du Soleil, offering a maximum capacity of more than 18,000 – SuperBook Directory: 76.

Houston, TX

Santa Ana Star Center, Rio Rancho, NM Staples Center, Los Angeles, CA

State Farm Arena, Hidalgo, TX Taco Bell Arena at Boise State University, Boise, ID Tacoma Dome, Tacoma, WA Toyota Center/Windemere Theatre, Kennewick, WA United Spirit Arena, Lubbock, TX Wells Fargo Theatre, Denver, CO Canada

Air Canada Centre, Toronto, Ontario BC Place, Vancouver, BC Bell Centre, Montreal, Quebec Hershey Centre, Mississauga, Ontario John Labatt Centre, London, Ontario MTS Centre, Winnipeg, Manitoba Rogers Arena, Vancouver, BC Scotiabank Place, Kanata, Ontario Puerto Rico

Coliseo De Puerto Rico, Hato Rey, PR


2012 Facilities & Event Management SuperBook


Best of the Best Continued from page 30 available in print and online, are collected throughout the year. The Awards of Excellence program culminates in the annual naming of the Prime Site Award Winners in the SuperBook. “We take site selection very seriously,” says Caffin. “Having the right stage is the most important decision when it comes to organizing a live event because so much of event success depends on the right setting. Our publications are committed to helping our readers make effective decisions on what stage to present their artists and what facilities to host their events.” While a vote for a Prime Site facility takes into account a variety of criteria, the main ones are staging, audience amenities, the physical facility, security and staff. “With few exceptions, the Prime Site venues improved their buildings and enhanced the audience experience in the past year and are already implementing new renovations for the year ahead,” says Caffin. “Their management and personnel are dedicated to doing their best so their venue can be the best.” According to Caffin, the Facilities Media Group

Prime Site Award Winner Consol Energy Center – Pittsburgh debuted the state-of-the-art,19,000-seat CONSOL Energy Center in 2010 – SuperBook Directory: 42.

staff strives to keep the excitement of the Awards of Excellence fresh each year. “The awards continue to gain momentum. Every year, more people participate, and every year, we get more requests from award winners to send out press releases or issue comments to their local media, which we are glad to do. The live event industry’s enthusiasm for our Awards of Excellence has escalated in 2012, which has been immensely gratifying.”

Name of Prime Site Award Nominee(s): Please consider the __________________________________________________________________________ following Criteria when voting: __________________________________________________________________________

● Location/Market

● Flexibility __________________________________________________________________________

Booking agents, ● Seating promoters, Configurations Name, Title:_______________________________________________________________ talent buyers ● Ticketing Organization:______________________________________________________________ and special ● Lighting, Sound, Staging event planners:


for the top Entertainment Venues (Arenas, Theaters, Stadiums; facilities you have booked in the last three years)

Phone:____________________________________________________________________ ● Food & Beverage ● Interaction with

Email:_____________________________________________________________________ venue staff

● Dressing Rooms,

Describe the Event

Backstage ● Access/Egress

__________________________________________________________________________ ● Promotion/ Marketing

__________________________________________________________________________ May we contact you? 



Please Fill Out Form & Mail Your Vote To:


152 Madison Avenue, Suite #802, New York, NY 10016 or Fax it to: (212) 213-6382; or email

2012 Facilities & Event Management SuperBook



➤ Moline, IL

m iz lu st

Staging: The stage right portable stage allows a maximum stage of 64’W x 52’D x 4’ to 6’ H. Accessories include an accessible ramp, stairs, guardrails, and skirting. The standard mix stage is a 12’W x 24’D platform with heights

C H 11 R




➤ Rapid City, SD


Status: Hot Category: Midwestern Arenas FYI: Geographically, most Midwestern states are relatively flat; culturally, the Midwest is often characterized as the national “status quo.” But the quality of some of the sports and entertainment venues in this region is guaranteed to make events anything but flat or status quo. Major metro areas like Chicago, Indianapolis and Minneapolis-St. Paul are among the stops that major tours won’t want to miss, and this Hot List offers a sampling of the multipurpose centers that serve these populations. Whether it’s top tech features, F&B services, convention space or marketing capacities, each of these arenas has its selling points to both audiences and promoters.

1] i wireless Center

Moline, IL

Centrally located between Chicago, St. Louis, Indianapolis, Minneapolis and Omaha, the i wireless Center serves a metro-market of 400,000+. The venue has a 12,000-seat center stage capacity, 11,500 end-stage, and multiple lower-bowl and theater capacities that range from 3,000-6,000. Seats 10,700 for basketball, and 9,500 for hockey and indoor football. Premium Seating area and VIP Lounge, 20 luxury suites; 20,000-sq.-ft. conference center; F&B by Aramark; full-service marketing/public relations department and in-house ad agency. 40



➤ Milwaukee, WI

Exhibition Space: 180,000 sq. ft. Capacities: Arena—concerts and other entertainment: 10,000; Sports events seating: 5,700-8,500; half-house setting with seating➤upDayton, to 5,700 OH(Arena features 34,500 sq. ft. of uninterrupted space); The Rushmore Plaza Civic Center’s Fine Arts Theatre seats up to 1,752. Backstage Areas: Arena has 2 star dressing rooms on the 2nd level and 5 U.S. Cellular Arena locker/dressing rooms on the main Milwaukee, WI has 2 chorus floor; Fine Arts Theatre rooms and 4 individual dressing rooms. Opened 1950, U.S.9Cellular Arena Food &inBeverage: concession stands, is a 12,700-capacity sports and club restaurant, and Food Court, multientertainment venue. With over $16 ple portable stands. million in improvements since 1998, the Audience Amenities: Club state-of-the Seating, Arena is still technologically Suites, Large Daktronics Video Screens art. Exhibition space: 24,000-sq.-ft. main Parking: 4,000 Free Spaces. floor plus concourse. Backstage: media/ catering room, two250,000 star dressing rooms, Demographics: in ADI. two team rooms, two chorus rooms, green See ad on page 51 room, traveling production office. The arena serves a Milwaukee metro area of 1.7 million people, and its extended market of over four million includes Madison, Sheboygan and other outlying cities; Chicago is only 45 minutes away.



➤ Bemidji, MN


444 Mt. Rushmore Rd. N. Rapid City, SD 57701 (605) 394-4115 or (800)-GOTMINE Fax: (605) 394-4119 Sales and Marketing Manager: Steve Montgomery Rushmore Plaza

2] Civic Center The Center of It All

Rapid City, SD Snapshot: Rushmore Plaza Civic

Center is South Dakota’s premier fullSouth Dakota’s premier full-service service performance, exhibition, conperformance, exhibition, convention and vention and event complex. Since event complex, Rushmore Plaza Civic opening its doors in 1977, entertainCenter features the 10,400-capacity ment promoters, professional sports Donteams Barnett Arena, The executives Ice Arena (seats and business have all 5,127 for hockey and 7,450 a concert; discovered that the Civicfor Center can 28,000 ft. of convention space), andserva meetsq. their needs with professional 1,741-seat Fine Arts Theatre. In addition, ice and competitive pricing. The Rushmore Hallfeatures (41,000 sq. ft.) and LaCroix Complex a 10,000-seat Arena, Hall1,752-seat (over 15,000 ft.) Theatre, are available Finesq. Arts and 2for conventions. A numberHalls of meeting rooms large Convention with 12 various Meeting for Rooms from 2,000 to 20. aresized also available groups of up to 450. A new 6,500-seat Ice Arena was added in Nov. 2008. Sanford Center


Bemidji, MN

“Northern Minnesota’s Center of Attention” opened in 2010 on the south shore of scenic Lake Bemidji with 50,000 residents within 25 miles and 200,000+ within 100 miles. Seating: end-stage concert (180): 5,000-5,300, (360): 5,500; hockey/ice show: 4,300. Exhibition space: 27,000-sq.ft. arena floor; 10,000-sq.-ft. attached conference center ballroom. Backstage: two dressing rooms, four locker rooms, green room, media/production room.


State ] Wright 5Nutter University’s Center



82 Br (6 w Ex


Sn th D m 30 ar C R th th fe ev re a Se E E E Po (2

Dayton, OH

Southwest Ohio’s premier sports and The entertainment complex, the Nutter Center serves a market population of 1.7 million. It’s within a one-day drive of 60 percent of the U.S. population, and there are 20,000+ college students in the area. Capacities: 11,500 (in-the-round/end-stage), 2,0007,500 (half-house), 9,500 (basketball). Total available flat space: 85,000 sq. ft. (main arena floor – 28,000 sq. ft.). Houses eight dressing rooms and a production room.

2012 Facilities & Event Management SuperBook


Facilities A-Z the Northeast

CONSOL Energy Center.................... 42 Dunkin Donuts Center......................... 42 Giant Center & Hershey Theatre........ 42 Mohegan Sun Arena at Casey Plaza.... 42 Prudential Center.................................. 44 TD Garden............................................ 44 Times Union Center............................. 44 Verizon Wireless Arena........................ 44 the Mid-Atlantic

1st Mariner Arena................................. 46 Charleston Civic Center....................... 46 The Show Place Arena......................... 46 Willett Hall........................................... 46

Ford Center........................................... 55 Hoyt Sherman Place............................. 55 INTRUST Bank Arena........................ 55 i wireless Center.................................... 55 The Morris Performing Arts Center........................ 55 Paramount Theatre................................ 55 Racine Civic Center.............................. 58 Rushmore Plaza Civic Center.............. 58 Sanford Center...................................... 58 Swiftel Center........................................ 58 Topeka Performing Arts Center........... 58 United Wireless Arena.......................... 58 U.S. Cellular Arena................................ 58 Wright State University’s Nutter Center........................................ 58

the Southeast

Bridgestone Arena................................. 48 Cabarrus Arena & Events Center........ 48 David A. Straz, Jr. Center for the Performing Arts..................................... 48 Florence Civic Center........................... 48 Jacksonville Veterans Memorial Arena.................................... 48 The Lakeland Center............................ 48 Midwest

Adler Theatre/River Center.................. 54 Allen County War Memorial Coliseum...................... 54 Arie Crown Theater.............................. 54 Black River Coliseum............................ 54 Bridge View Center.............................. 54 Burnsville Performing Arts Center....... 54 Clay County Regional Events Center........................ 55 2012 Facilities & Event Management SuperBook

the West

ASU Gammage..................................... 70 Beaumont Civic Center Complex........ 70 Chesapeake Energy Arena.................... 70 Grand Canyon University Arena.......... 70 HP Pavilion........................................... 70 Lloyd Noble Center.............................. 70 Taco Bell Arena at Boise State University........................... 75 Toyota Center........................................ 75 United Spirit Arena............................... 75 Wells Fargo Theater.............................. 75 Canada & Caribbean

BC Place................................................ 76 Elgin and Winter Garden Theatre Centre...................................... 76 MTS Centre.......................................... 76 Coliseo de Puerto Rico......................... 76 41

The Northeast

Connecticut Massachusetts Maine New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont


CONSOL Energy Center

1001 Fifth Ave, Pittsburgh, PA 15219 (412) 642-1800; Fax: (412) 804-7980 General Manager: Jay Roberts 19,000-seat Arena opened in 2010. State-of-the-Art facility/Pittsburgh Penguins home-ice; curtaining system allows flexible 4,500 to 19,000 seating configurations; Production Office; Female Officials Room; Male Officials Room; Officials Lounge; 4 Star Dressing Rooms; Green Room; Multipurpose/Dining Room; 5 locker rooms with offices; two lounge areas at Center Ice – 2,000 club seats; 250-seat Lexus Club; 236 loge seats/66 suites including 4 party suites; 50 food & beverage stands and outlets throughout concourses; 880+ flat screens throughout arena; 60-foot LED Ribbon board in main lobby; ‘PensVision’ Mitsubishi scoreboard and two 360-degree LED ribbon boards circle inner bowl; full-service, in-house Marketing department. rhode island

Dunkin’ Donuts Center

1 LaSalle Square, Providence RI 02903 (401) 331-0700; Fax: (401) 621-5987 Executive Assistant/Booking: Debra Polselli Part of the Rhode Island Convention & Entertainment Complex, 14,000-seat DDC offers 31,000 sq. ft. arena space, ceiling height – 86 feet, 25,000-square-foot concourse, new 9,000-sq.-ft. lobby, 20 luxury suites, five additional meeting/hospitality rooms; state-of-theart video scoreboard; 6 Dressing/Locker Rooms; 2 Media Rooms, 2 Production Offices; 250seat restaurant; 11 permanent, 24 portable concession stands; DDC attracts one million+ annually/RI DMA population: 1,076,164/ 38,000+ college students within a 5-mile radius; 25% of USA population lives within 500 miles. 60’ x 40’ StageRight portable staging; 200’ x 85’ ice rink; Composite sub-floor; McCauley Line array speaker system/ PAGE Power Amps; Lighting: 6 Super Troupers, 2 Gladiators. 43 pennsylvania

Giant Center & Hershey Theatre

550 West Hersheypark Drive, Hershey, PA 17033 (717) 534-3911; Fax: (717) 534-8996, Managing Director, Entertainment: Vikki Hultquist A Sweet Place to Play! Giant Center opened in October of 2002, seats: 12,500 in-the-round concerts; 10,000 end-staging 10,500 hockey. The magnificent 1,904-seat Hershey Theatre is proudly celebrating over 75 years of the performing arts. Giant Center backstage: 5 team rooms, production room, 2 management rooms, 2 star dressing rooms, catering room. Hershey Theatre. Arena is also home to the longest standing member of the American Hockey League, the Hershey Bears; 125 TVs located throughout arena; Radio broadcast throughout; 15 media bulkhead locations. Harrisburg-LancasterLebanon-York market is family oriented with a strong household income. pennsylvania

Mohegan Sun Arena at Casey Plaza 255 Highland Park Blvd., Wilkes-Barre, PA 18702 (570) 970-7600; Fax: (570) 970-7601 General Manager: Rebecca Bonnevier

SMG-managed arena opened in 1999, home to Wilkes-Barre/Scranton Penguins (AHL); 8,000+ permanent seats, nearly 10,000 for concerts and other events; Exhibition Space – Event Level 97,390 sq ft. - Concourse 8,530 sq. ft. - Suite Level 47,949 sq. ft. 4 Locker rooms, 2 two smaller dressing rooms, lounge area, meeting room/promoter room; catering/meeting room; 624 club seats w/ exclusive access to Club Member Lounge; 31 luxury suites, 1 Party Suite. F&B – SAVOR...; 7 permanent concessions stands, several portable stands and Kids Zone; Wilkes-Barre/Scranton/ Hazleton MSA – 550,000 (3rd largest in PA) within 2 hours of Philadelphia & NYC; 33+ million within 125-mile radius.


2012 Facilities & Event Management SuperBook

THE NORTHEAST / rhode island

Dunkin’ Donuts Center One LaSalle Square, Providence, RI 02903 (401) 331-0700; (401) 621-5987 •


2012 Facilities & Event Management SuperBook

Michael Melford

rovidence, Rhode Island mixes the urban sophistication of a big city with the graceful charm of a small town. At the heart of Providence’s bustling downtown is the Dunkin’ Donuts Center (DDC), part of the Rhode Island Convention & Entertainment Complex, which also includes the Rhode Island Convention Center (RICC) and The VETS. The 14,000-seat DDC offers 31,000 square feet of arena space with a ceiling height of 86 feet, a 25,000-square-foot concourse, a new 9,000-square-foot lobby, 20 luxury suites, and five additional meeting/hospitality rooms. Other amenities include a pedestrian bridge connecting the arena to the RICC, a state-of-the-art video scoreboard, and upgraded concession and restaurant facilities. There are 5,500 hotel rooms in the Greater Providence area—1,800 located within walking distance of the Center. Providence is known for its thriving arts scene and is recognized as one of the nation’s hottest culinary destinations. There are nine colleges and universities located in the Providence market, most of which are within a 5-mile radius of the Center—Brown University, Johnson & Wales University, RI School of Design, and Providence College just to name a few. The students at these local colleges and universities add to diverse population of our City.


year. Offering flexible configurations and fast changeovers, TD Garden can accommodate events for 15 people up to 15, 000 people. Make your next event unlike any other by hosting it at New England’s premier sports and entertainment facility.

new jersey

Prudential Center

25 Lafayette Street, Newark, NJ 07030 (973) 757-6505 VP Booking: Brian Gale Guaranteed Wow

Home to the three-time Stanley Cup Champion New Jersey Devils and welcomes about two million visitors annually for more than 200 live paid events. Capacities for sporting events are 18,711 (basketball) and 17,625 (hockey). State-of-the-art upper bowl curtain system can be operated to accommodate full or partial sections. Sample concert configurations yield seating capacities ranging from endstage 180 (approximately 12,600 seats) to endstage 360 (approximately 17,000 seats) to theater-style (approximately 8,000 seats). Special event venues include The Acela Club, with seating for up to 350 PAGE and private dining available to rent for up to 75. 32


TD Garden

100 Legends Way, Boston, MA 02114 (617) 624-1050

Since TD Garden opened in 1995, more than 30 million people have come to the arena to see its famous tenants, the NHL’s Boston Bruins and NBA’s Boston Celtics, as well as world-renowned concerts, ice shows and family shows. Home to approximately 200 public annually,7:52 the AM Page 2 Northeast v1 events 1/13/09 arena seats 17,565 (hockey), 18,624 (basketball) and 19,580 (maximum). Exhibition and meeting spaces accommodating parties of 50 to 15,000 include the TD Garden Event Floor, The Budweiser Legends Club, Insight Club Lounge, AT&T Sports Deck, Heineken Boardroom, Executive Suites and more. TD Garden features a multi-million dollar high-definition video scoreboard, the Garden HDX; complete 360-degree 617.624.1000 PAGE LED technology inside the arena bowl; and an exterior LEDHAMPSHIRE lighting system. 5 NEW For more information:

Ad-FacilitiesMagazine_May2012.indd 1


Times Union Center

51 South Pearl St., Albany, NY 12207 (518) 487-2000; Fax: (518) 487-2020 General Manager: Bob Belber Upstate New York’s Premier Sports and Entertainment Facility Full service entertainment and sports facility, curtaining system allows Times Union Center to fluctuate capacity between 6,000 to 17,000; equipped with 21,000+ sq. ft. exhibition space and 2 press rooms; 4 team size locker rooms, 5 star sized dressing rooms; In-House Marketing Department assists in all media buying, pr and graphic design; New seats recently installed, LED Ribbon Boards and center hung video board installed this past summer. N.Y.’s capital region is home to 1,300,000+; facility draws from New York, Massachusetts, Vermont, New Hampshire PAGE and Connecticut. 42

New Hampshire

Verizon Wireless Arena

555 Elm Street, Manchester, NH 03101 (603) 644-5000; Fax: (603) 644-1575 Regional General Manager: Tim Bechert New Hampshire’s Premier Sports & Entertainment Facility VERIZONarena WIRELESS Recently celebrating its 10th anniversary, this SMG-Managed has attracted ARENA over 6 million guests & hosted 12,000+ sports, entertainment 555 Elm Street & other events. Manchester, 03101(360) – 10,655; Seating Capacities: Center Stage in the round –11,700; End NH Stage Fax: (603) 644-1575 End Stage (270) – 9,337; End Stage (240) – 8,931;(603) End644-5000; Stage (180) – 8,536; 3/4 Regional General Manager: Tim Bechert Stage – 6,700; 1⁄2-House Stage – 5,400; Theatrical Stage – 3,000. Exhibition www.verizonwirelessarena.comSpace: 25,348 sq. ft.; 277 10’x8’ booths in typical trade show Rink floor = & New configuration; Hampshire’s Premier Sports 18,870 sq. ft., Main Concourse = 16,486 sq. ft., Upper Concourse Facility = 4,830 sq. ft. Entertainment PAGE Draws audiences throughout New England. Snapshot: New Hampshire’s premier45 sports and entertainment facility, the Verizon Wireless Arena, managed by SMG, has attracted more than 4.4 million people, hosted more than 830 sports and entertainment events, including more than Available on seven 120 sold out shows, since opening years ago. The arena was designed to accommodate a wide variety of events— including concerts, wrestling, figure skating, hockey, Search basketball,Keyword: family shows, as well as convention and trade shows. Facilitiesonline Capacities: Center Stage in the round –11,700; End Stage (360) – 10,655; End Stage (270) – 9,337; End Stage (240) – 8,931; End Stage (180) – 8,536; 3/4 Stage – 6,700; House Stage –



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Facilities & Destinations SuperBook Facilities & Destinations Mid-Market Review Facilities & Destinations Planner Guide Facilities SuperBook • Facilities Booking Guide Facilities & Event Management 44




255 Highland Park Blvd. Wilkes-Barre, PA 18702 (570) 970-7600; Fax: (570) 970-7601 General Manager: Rebecca Bonnevier

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Facility Description: The Wachovia Arena at Casey Plaza opened in the fall of 1998 and is under the management of SMG. With over 8,000 permanent seats and a capacity of nearly 10,000 for concerts, this horse-show configured arena Management SuperBook has played host to some of the biggest names in entertainment, including Elton John, Cher, Neil Diamond, Janet Jackson,

Go to on your phone’s browser to Get started. 2012 Facilities & Event

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When stars take the stage, our fans come out to play. Verizon Wireless Arena continues to be the place that fans choose to play. Our audiences find the Verizon Wireless Arena to be the perfect venue to let loose and have some fun at concerts, sporting events and shows. As a result, they’ve helped us shine with a top 5 ranking in the Americas from a leading industry magazine, for arenas of 15,000 or less seats. They also ranked us within the top 10 in the world. Verizon Wireless Arena, 555 Elm Street Manchester, NH 03101 603-644-5000

New Hampshire’s premier sports and entertainment facility is conveniently located in Manchester, halfway between Boston, Massachusetts and Portland, Maine. Before your next concert season, plan on spending time with the fans at the Verizon Wireless Arena.

the Mid-Atlantic

Snapshot: 1,040-seat 1931 historic theater, originally designed by Rapp & Rapp, renovated completely and reopened in Fall 2004. Many interior features retained including decorative plasterwork, main chandeliers and two 40maryland foot high painted tapestries in the auditorium. 1st Mariner Arena Seating: 1,040 seats in the theater. 755 201 West Baltimore Street, Baltimore, MD 21201 in the orchestra level and 285 in the (410) 347-2020; Fax: (410) 347-2042 balcony. Exhibition Space: Ballroom; Balcony General Manager: Frank Remesch Lounge; Founders Lounge; Community Rehearsal Room; Loggia. “...Continuing to Make History...” Staging: Traditional proscenium 1st Mariner Arena, Baltimore’s largest indoor sports and entertainment facility, with seating on on each orchestra andneeds; balcony levels. accommodates audiences of 14,000 - 2,500 depending show’s 15 Line sets, 50’- 0” fly tower height, 2 including mini theatre, in the round, family shows, etc; Backstage – Two largeside of hydraulic scissor lifts on either team rooms; locker room; 10 dressing rooms; Eight Strong Xenon center stage,1,000 9’-8” watt x 7’-10” GalaSuper spiral

Delaware Maryland Virginia West Virginia Washington, D.C.

Troupers/permanently located in 4 elevated baskets, 2 per basket; Two strong 2,500 watt Gladiator 2; Meyer Sound Lab speakers driven through a series of amplifying, processing and equalizing equipment; Core audience – six million+/includes parts of Delaware, West Virginia and Virginia. WEST VIRGINIA PAGE 47 West Virginia

Charleston Civic Center

200 Civic Center Drive, Charleston, West Virginia 25301 (304) 345-1500; Fax: (304) 345-3492 General Manager: John Robertson The Center of Excitement CHARLESTON CIVIC The entertainment and convention centerpiece of Charleston, Virginia, hosts the CENTERWest / MUNICIPAL majority of the state’s premier entertainment, sporting and corporate events. Flexible AUDITORIUM Mid-Atlantic complex comprised of four versatile venues—the Civic Center Coliseum 200 Civic Center Drive Charleston, 25301 (30,000 sq.ft./seats 13,600), the Municipal Auditorium (seats:West 3,400,Virginia the Civic Center (304) 345-1500; Fax: (304) 345-3492 Little Theater (seats: 3,400) and the Charleston Convention Center (7 Main Level Rooms offering 12,000+ sq ft of meeting space; 8 General 2nd -Level Rooms/6,600+ sq. ft.; Manager: John Robertson 50,086-sq.-ft. Grand Convention Hall, divisible into four individual spaces. Snapshot: The Charleston Civic Concession Stands Throughout/Distinctive Gourmet is F&B provider.

Facilities & Destinations


Meetings/Tradeshows/Exhibitions/ Convention Centers/CVBs/Hotels/ Resorts/Conference Centers

Center is the entertainment and convention centerpiece of Charleston, West Virginia, hosting the majority of maryland the state’s premier entertainment, sporting and corporate events. As one of the The Show Place Arena most flexible facilities in the Mid14900 Pennsylvania Avenue, Upper Marlboro, MD 20772 Atlantic region, the Charleston Civic (301) 952-7900; Fax: (301) 952-8167 Center, is comprised of four versatile venues—the Civic Center Coliseum, the Municipal Auditorium, the Civic General Manager: Bill Chambers Center Little Theater and the There’s No Place Like The Show Place for Entertainment,Charleston Sports and Business Convention Center. Full-service event facility – meetings, consumer/tradeshows, conventions, concerts and Capacities: Civic Center Coliseum sporting events; 4th largest US market, includes: Southern Anne Arundel offers Maryland over 30,000 square feet & ofPrince space with seating Montgomery for up to 13,600; configuGeorge’s County, District of Columbia, also draws from Baltimore, County and rations Stage 11,519 Virginia. Seating capacities: Concerts 4,200; Basketball 5,000;include: BoxingEnd 5,500; Horse Shows

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3,000; Rodeo 4,000/ Meetings –2,600 - 3,000/Arena floor – 35,500+ sq. ft. (total space of 49,000 sq. ft.. w/ concourse); 4 dressing/locker rooms – 5Facilities suites on concourse level; SuperBook 2009 3 Meeting Rooms; 2 permanent concession stands, lounge area with bar.


Willett Hall


3701 Willett Drive, Portsmouth, VA 23707 (757) 393-5369; Fax: (757) 393-7324 Facility Manager: Valora Baskerville Where our biggest event is your satisfaction! 1,924 seats (868 front orchestra, 591 rear orchestra and 465 balcony seats) excellent acoustics and seating so intimate that the last row of seats is only 175 feet from the stage (4,185 square feet in size – 45 feet deep, 93 feet wide); very competitive rental and labor rates, also co-promotes and assists with marketing and advertising. Lounge accommodates 75 – 100 persons. 4 solo dressing rooms; 2 chorus rooms; 1 Green Room. Portsmouth is in the heart of Hampton Roads, Pop: 1.5+ million, draws from as far north as Richmond and as far south as northeastern North Carolina.

2012 Facilities & Event Management SuperBook

The Mid-Atlantic/Maryland

Continuing to

Make History!

West Baltimore Street Baltimore, MD 21201 (410) 347-2020 Fax: (410) 347-2042 22 Facilities & Event Management SuperBookMid-Atlantic 2012

Facilities SuperBook 2009 47

The Southeast

Alabama Arkansas Florida Georgia Kentucky Louisiana Mississippi North Carolina South Carolina Tennessee


Bridgestone Arena

501 Broadway, Nashville, TN 37203 (615) 770-2000; Fax: (615) 770-2010 Sr. Director of Booking: Brock Jones Located in the heart of Downtown Nashville, serves a market of 1.6 million+; Seating Capacities: Concert - 17,500; Full House Proscenium - 10,700; Music City Theater - 6,900; In the Round - 18,400; Basketball (inc. floor) - 17,300; Arena Football/Rodeo - 16,000; Fixed Seating Only - 13,600; 43,000-sq.-ft. exhibit floor with 110 feet of vertical clearance. 6 dressing rooms; 3 locker rooms; 3 Production Offices; Event Coordinator Office: Green Room; Corporate Reception Room, Crew Catering Room; Media Lounge; Radio Work Room; Interview Room; Press Work Room; 3 Dark Rooms. Climate-controlled walkway to Nashville Convention PAGE 50 Center & Renaissance Nashville Hotel. north Carolina

Cabarrus Arena & Events Center 4751 Hwy 49 North, Concord, NC 28025 (704) 920-3976; Fax: (704) 920-3999 Sales & Marketing Manager: Pam Sossamon

Multipurpose venue – 150,000 sq. ft. of temperature controlled event space, plus 11-acre lawn, 28,000-sq.-ft.-arena seats: 5,000 concerts/ 4,390 boxing/wrestling, 3,800 arena football; 1,500 – 3,000 half-house; Indoor/Outdoor portable staging; 2 Dressing rooms. Exhibition Space - Event Center A: 40,000 sq. ft.; Event Center B: 30,000 sq. ft.; Gold Hall 1: 20,000 sq. ft.; Gold Hall 2: 10,000 sq. ft.; Cabarrus Room A: 2,400 sq. ft.; Cabarrus Room B: 1,200 sq. ft.; Cabarrus Room C: 1,200 sq. ft.; Audience: 313,700 within a 15-mile radius; 1,377,900 – 30-mile radius; 3,154,100 – 60-mile radius; 7 VIP Suites; 6 on-site concession stands.



south Carolina

David A. Straz, Jr. Center for the Performing Arts

Florence Civic Center

1010 North W.C. MacInnes Place, Tampa, FL 33602 (813) 222.1000; (800) 955-1045; Fax: (813) 222-1057

3300 West Radio Drive, Florence, SC 29501 (843) 679-9417; Fax (843) 679-9429 General Manager: Kendall Wall Your venue for quality, affordable family entertainment

The Straz Center inspires audiences and artists to dream and discover, to create and celebrate. Located downtown on a picturersque nine-acre site along the east bank of the Hillsborough River, this 335,000-sq.-ft. PAC complex consists of 5 venues: Carol Morsani Hall (2,610 seats), Ferguson Hall (1,042 seats), the Jaeb Theater (268 seats), the TECO Energy Foundation Theater (250 seats) and the Shimberg Playhouse (130 seats). Recently added -Patel Conservatory -- 45,000 sq. ft./20 studios, including rehearsal hall, isolation/sound booth and state-of-the-art black box theater. Recently installed sound and video system ehnances PAGE patron experience. 83

SMG-managed facility is largest convention, entertainment & exhibition facility in northeast South Carolina -- 50,000-sq.-ft. multipurpose space with new fiber optics throughout including 10,000-seat arena (backdrop curtain allows 2,500-7,000 seating); 15,000-sq.-ft. ballroom (seats 1,400 theater style), well-appointed Pee Dee, Waccamaw and Santee meeting rooms (adjoin ballroom -- accommodate up to 1,000 for banquets; 1,400 for meeting set-ups; 84-8'x10' booths). Portable stage expands to 60' x 40', 4 dressing rooms, green room. Market: 700,000 population; "In the Flo" email club has over 14,000 members who get "E-Buzz"; PAGE 53 10,000+ Facebook Fans.


Jacksonville Veterans Memorial Arena

300 A. Philip Randolph Blvd., Jacksonville, FL 32202 (904) 630-3900; Fax: (904) 854-0601 General Manager: Robin Timothy This 15,000-seat, multi-purpose public facility opened in 2003 to a sold-out audience for an Elton John concert. Since then, the arena has hosted concerts, professional sporting events, local graduation ceremonies and other events; Capacities: End Stage: 14,500/In the Round: 14,000/Half-House: 9,500/Theater: 6,200/Hockey / Basketball: 13,000. Home of Jacksonville Sports Hall of Fame. Backstage areas: six dressing rooms; 4 large locker rooms; Media Room; Multipurpose/Catering Area, two Promoter Offices and 4,000-sq.-ft. Duval Street Room; 10 permanent concession stands with 67 POS. Exclusive Clubs with dining options (buffet or traditional concessions); capable of 140 POS; In-house Marketing Department.



The Lakeland Center

701 West Lime Street, Lakeland, FL 33815 (863) 834-8100; Fax: (863) 834-8101 Assistant Director: Scott Sloman Superior Events and Quality Entertainment Located between Tampa and Orlando, markets include – Polk County (500,000+), and Tampa & Orlando, large multi-purpose arena, two exhibit halls, Broadway theater and several meeting rooms; with 100,000+ sq. ft of available space, this venue accommodates events from 10 to 10,000 attendees; Seating Capacity –Jenkins Arena: Basketball – 7,137; End Stage Concert – 8,178; Half-house Concert – 4,758; Youkey Theatre: 2,300; Exhibit Hall – 27,848 sq. ft./Sikes Hall – 24,600 sq. ft.; 4 team rooms; 2 star dressing rooms; 2 show offices; 5 meeting rooms; Youkey PAGE Theatre: 2 Chorus dressing rooms; 4 Star dressing rooms; 1 Green room. 81

2012 Facilities & Event Management SuperBook


SUCCESS • The Sanford Center – Bemidji, MN • • Swiftel Center – Brookings, SD • • Burnsville Performing Arts Center – Burnsville, MN • • CAL U Convocation Center – California, PA • • U.S. Cellular Center/Paramount Theatre, Ice Arena – Cedar Rapids, IA • • Adler Theatre/RiverCenter – Davenport, IA • • Hara Complex – Dayton, OH • • Hoyt Sherman Place – Des Moines, IA • • United Wireless Arena – Dodge City, KS • • The Ford Center – Evansville, IN • • Alerus Center – Grand Forks, ND • • Hurst Conference Center – Hurst, TX • • Toyota Center/Three Rivers Convention Center – Kennewick, WA • • Bridge View Center – Ottumwa, IA • • Racine Civic Centre – Racine, WI • • Clay County Regional Events Center – Spencer, IA • • Topeka Performing Arts Center – Topeka, KS • • Vicksburg Convention Center & Auditorium – Vicksburg, MS • • 515-232-5151

the southeast / Tennessee

Bridgestone Arena

501 Broadway, Nashville, TN 37203

(615) 770-2000; Fax: (615) 770-2010 •


ridgestone Arena opened in December 1996 and has hosted more than 12 million guests. It has become Nashville’s No. 1 venue for large-scale musical productions, as well as one of the nation’s most highly-acclaimed entertainment and sports venues. Seating capacity is approximately 20,000 for concerts, 19,395 for basketball and 17,113 for Nashville Predators games. The entrance to Bridgestone Arena is positioned on the corner of Broadway and Fifth Avenue facing the Ryman Auditorium, the original home of the Grand Ole Opry. The architects designed this as a tribute to Nashville’s music roots. The development of the arena exemplifies the city’s changing persona and has been a catalyst for other projects in the surrounding area. A number of downtown living options including several new condominiums - continue to spring up in close proximity to Bridgestone Arena. Initiated by Nashville Mayor Phil Bredesen and approved by the Metro/Davidson County Council in 1993, Bridgestone Arena uniquely embraces Nashville’s heritage as “Music City, U.S.A.” For the event planner, the spectator, the athlete and the performer, the arena is equipped to deliver the latest in highquality, “user-friendly” features. A soundstage-quality rehearsal hall is a part of the facility, making the arena a perfect site for concert performers. In addition to serving as the home of the Nashville Predators, Bridgestone Arena has hosted a wide variety of sporting events including the U.S. National Figure Skating Championship (1997), the NCAA Men’s Basketball Tournament (2000, 2003 & 2005), the SEC Men’s Basketball Tournament (2001, 2006, 2010), the SEC Women’s Basketball Tournament (2002, 2004 & 2008) and the

2003 NHL Entry Draft. The venue has also been awarded the 2014 NCAA Women’s Final Four, and the 2013 SEC Men’s Basketball Tournament. It also hosted the first and second rounds of the NCAA Men’s Basketball Tournament again in 2012. Community events have included the annual Mayor’s First Day Festival and the Country Freedom Concert benefiting the Salvation Army Disaster Relief Fund. The venue has also hosted the CMA Awards show multiple times in recent years, which were broadcasted live to national audiences on network television. A new state-of-the-art integrated scoring and video display system using the latest in sports videoboard technology was installed in the building in August 2007, and has been in operation for the past five seasons. Designed and constructed by ANC Sports in New York, the board is 100 percent LED-based and runs on a digital operating system, which also required a new control room to be build near the entrance tunnel to the arena bowl. The renovations were part of a more than $4-million facelift to Bridgestone Arena during the summer of 2007.

Facilities Magazine Prime Site Award Winner: 2008, 2009, 2010, 2011 Academy of Country Music Venue of the Year winner: 2009, 2011 Pollstar Arena of the Year Nominations: 1997, 1998, 2000, 2007, 2008, 2009, 2010, 2011 International Entertainment Buyers Association’s Venue of the Year Award winner: 2008, 2010 Home of the NHL Nashville Predators CMA Awards, CMT Video Awards, Men’s SEC Basketball Tournament 2013

For booking information contact:

David Kells 615-770-2096


2012 Facilities & Event Management SuperBook

The Southeast / North Carolina

Cabarrus Arena & Events Center 4751 Hwy 49 North, Concord, NC 28025 • (704) 920-3976; Fax: (704) 920-3999 •


he Cabarrus Arena & Events Center is the region’s newest and most innovative exhibition center offering a flexible floor plan and state-of-the-art features. With the 5,000-seat arena, in excess of 150,000 square feet of temperature controlled event space and an 11-acre lawn, The Cabarrus Arena offers more meeting, banquet and exhibition options than any other facility in Cabarrus County. Situated in Concord, NC, the Cabarrus Arena & Events Center is in the heart of an area rich with colorful history and a tapestry of both the old and the new. The facility is only moments away from the historic downtown district with its stately antebellum homes and specialty shops, minutes from the Charlotte Motor Speedway and Concord Mills Mall, the most visited tourist attraction in the state of North Carolina.

2012 Facilities & Event Management SuperBook

In addition, they are the only facility in the area that can offer the first-class service of SMG, the largest public facility management company in the world. The on-site food & beverage service is managed by Savor by SMG and is the exclusive caterer for the Cabarrus Arena. The Executive Chef and his staff have the experience and creativity to satisfy the most discriminating tastes, accommodate special requests and provide impeccable service for cocktail receptions and buffets to tradeshow exhibitor entertaining and large or small sit-down dinners. Beginning with your initial call and following through until the completion of your event, the Cabarrus Arena staff will provide you with professional and courteous attention to detail combined with a pleasant Southern charm.


the southeast / south Carolina

Lady Antebellum brought down the house! The Florence Civic Center was their only stop in the two Carolinas.

Florence Civic Center

3300 West Radio Drive, Florence, SC 29501 Cirque du Soleil Alegria is a great family show for the Florence area.


(843) 679-9417 • Fax (843) 679-9429 •

he SMG managed Florence Civic Center will be entering its 20th anniversary year in 2013. The facility celebrated its opening in 1993 with pop star Marie Osmond entertaining at the initial gala party and country music superstar, Reba McEntire, performing a sold out concert to inaugurate the event. Since then the center has developed from focusing primarily on local events to concentrating its activities as a predominantly sports arena to currently hosting a variety of national concerts, family shows and state conventions. In 2004 the Civic Center Commission developed a new strategic plan to change the focus of the facility, and it has emerged as a nationally recognized venue. During the past six years, a construction boom in the hospitality district surrounding the facility has resulted in four new national chain hotels, 12 new restaurants, a 14-screen theater, a five-acre Veterans Park and a financial institution – all within walking distance of the center. This year’s openings included Mello Mushroom, Buffalo Wild Wings, La Bama Mexican Restaurant,1720 Burger Bar and Virginia College’s newest campus. With the explosion of growth surrounding the civic center, it has become apparent that it is now time for the facility to grow to meet current and future demands. A Request for Proposal (RFP) has been issued to study the economic impact of the current operation, combined with a feasibility study for expanded meeting space to rise to the challenge of increasing meeting and convention business. The civic center’s anchor location at the intersection of I-95 & I-20 has developed into a prime convention destination. In 2007, the venue’s 15,000-sq.-ft. expo hall was transformed into an impressive ballroom, complete with new carpeting, lighting, furnishings and appointments. Three years later the 10,000-seat arena was updated and 1,400 telescopic seats were added. Also, new fiber optics has been installed throughout the facility. Future plans include compete renovations to the front lobby and administrative offices. The association meetings market requires more break-out space


Chris Tomlin performs in concert at the Florence Civic Center in November.

than the building can currently offer. Kendall Wall, general manager, explained. “We’re turning down a lot of business and it’s the perfect time for our city and county municipalities to look into expanding our space. An excellent hospitality district has developed around us and we need to grow to meet these needs. We’re excited to be celebrating our 20th anniversary… but with an eye on the future.There is no standing still in our industry. You’re either moving forward or loosing ground. It’s that simple.” On the entertainment front, this past year the facility hosted the award-winning Cirque du Soleil, Orange County Chopper Show, Disney on Ice, Lady Antebellum and Josh Kelly, which was the Carolina’s only fall tour date, Grand Strand’s Regional Volleyball Tournament, Myrtle Beach Bike Show West, TNA Wrestling, 7th Annual Kids Jamboree, Ringling Brothers and Barnum & Bailey Circus, South Carolina Lower State Basketball Tournament, Disney Live, WWE Wrestling, 32nd Anniversary of the Blockbuster Gospel Show, David Allen Coe and the Fantasia and Joe concert. The center has also booked Chris Tomlin in November and the Oak Ridge Boys’ Christmas Concert in December. True to its reputation for aggressive marketing, the civic center has developed two new in-house shows for 2013. The South Carolina Agribiz & Farm Show is being planned in conjunction with the South Carolina Department of Agriculture and the Pee Dee Women’s Show Is being partnered with the McLeod Hospital regional system. The Florence Civic Center continues to gain popularity throughout the region. Event attendance is climbing. The center’s Facebook page surpassed the 10,000 fan mile-marker. Additional social media efforts experience daily growth and the email club now boasts more than15,000 members who receive e-blasts on all upcoming events. In addition, a new text messaging club has just been implemented and a highly interactive and feature-rich website will be rolled out within the coming months. This vibrant, up-to-date, 20-year-old venue is not missing a beat! It’s time to celebrate an incredible 20 years

2012 Facilities & Event Management SuperBook

  

          


                

      

The Midwest

Illinois Indiana Iowa Kansas Michigan Minnesota Missouri Nebraska North Dakota Ohio South Dakota Wisconsin


RiverCenter/Adler Theatre

136 East Third Street, Davenport, IA 52801 (563) 326-8500; Fax: (563) 326-8505 • Executive Director: Rick Palmer, CFE Historic, art-deco yet also state-of-the-art PAC; RiverCenter Complex – 100,000 sq. ft. meeting, exhibit & event space – features: 2,411-seat Adler Theatre (renovated 2006); Great River Hall – seats 3,200 for general admission/2,500 reserved. Mississippi River Hall can host 1,400 general admission/1,100 reserved. Backstage – 2 production offices, 800 sq-ft. wardrobe room, 8 dressing rooms, 2 star dressing rooms and soloist room. Facility is key anchor for live entertainment and cultural enrichment in downtown Davenport, serves the greater Quad Cities area and its population base of 400,000. Reach also extends out to a 75-100 mile radius PAGE on both sides of the Mississippi River. 66 indiana

Allen County War Memorial Coliseum

4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502; Fax: (260) 484-1637 General Manager: Randy L. Brown Multi-Purpose complex, tri-state area’s leading sports, entertainment and event venue, serves Northeast Indiana, Northwest Ohio and Southern Michigan; MSA POP: 411,000, state’s 2nd largest city, within day’s drive of 55 million; Seating Capacities – End Concert-180: 8,843; End Concert-240: 10,006; End Concert-270: 10,297; End Concert-360: 12,045/Hockey/Indoor Football: 10,495/Basketball: 11,083. Curtaining system conceals upper decks as needed. 24 luxury suites, 1 super suite, 318 club seats. Exhibition Space: 148,000 sq. ft. of multipurpose exhibition space, capable of hosting concerts up to 8,000 seats, as well as, PAGE basketball and motor-sports events, with telescopic seating and floor chairs. 57 Missouri


Black River Coliseum

Arie Crown Theater

2301 S. Lake Shore Drive, Chicago, IL 60616 (312) 567-8191; Fax: (312) 791-6100 Manager: Dulcie Gilmore Now in its 50th year, this handsome, 4,249-seat proscenium arch theatre located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago, features one of the largest and most adaptable stages in the Midwest, able to accommodate events in scale from a single lecturer to Grand Opera. Proscenium opening is 90’ x 40’/stage depth – 58.4’; spacious backstage area provides ample storage for scenery and props/2 weather-protected berths on the loading dock adjacent to the stage; 10 dressing rooms, 2 large rehearsal rooms, tech rooms, special storage areas and a “green room” for VIP and performers’ use. PAGE 59


Bridge View Center

102 Church St., Ottumwa, IA 52501 (641) 684-7000; Fax: (641) 684-6305 Executive Director: Larry Gawronski “Where Great Events Create Lifetime Experiences” Fast becoming the premier destination in SE Iowa for concerts, theatrical events and conventions, opened in 2007, nestled on the banks of the Des Moines River, this 92,000-sq.-ft. complex features an Expo Hall (Reserved Seating – 2,617/Festival – 3,000/ Boxing/Mixed Martial Arts – 1,800/Floor Events – 1,500), adjoining conference/ meeting space (7,000 sq. ft./ Divisible into 5 rooms), 655-seat Theater and a Grand Lobby (Accommodates 2,500). Two Star dressing rooms; Choir dressing room with lockers and showers. 40’ x 40’ Studio adjoining theatre – PAGE accommodates up to 100 persons. Regional MSA 150,000 (75 mile radius). 11


301 S. 5th Street, Poplar Bluff, MO 63901 (573) 686-8001; Fax: (573) 686-8008 Facility Director: Bobby Goodwin State-of-the-art 115,000-sq.-ft., multi-purpose facility hosts concerts, bull-riding, cage-fights, family shows, trade shows, conferences, banquets, etc.; seating capacity: up to 5,000 – 4,000- 4,500 concerts & sporting events/3,000-3,500 Rodeos/Children’s Shows. 2 Team & 2 Coaches Locker Rooms; 2 Star Dressing Rooms. Banquet, Reception & Meeting Space: 2,184-sq.-ft. Grand Room; 1,250-sq.-ft. Deluxe Room; 728-sq.-ft. Standard Room 4,250-sq.-ft. Lobby; 2 additional breakout rooms. Market: Southeast Missouri, Northeast Arkansas, Western Tennessee, Kentucky and Illinois; in-house marketing department; promotion & co-promotion; On site Aquatic & Fitness Center; 2 food service concessions and PAGE 60 2 beer service concessions, 1 catering-ready kitchen. Minnesota

Burnsville Performing Arts Center 12600 Nicollet Ave, Burnsville, MN 55337 (952) 895-4685: Fax: (952) 895-4688 Executive Director: Brian Luther

Opened in January 2009, features two theaters – 1,014-seat Proscenium Stage and intimate 150 seat Black Box. The lobby is two stories tall, all glass; 2,000-sq. ft. art gallery; Multi-Purpose Room – 1,196 sq. ft./divisible into two spaces. Additional space for banquets, special events and receptions. Stage dressing rooms, shared make-up area, separate star dressing room, 630-sq.- ft. Green Room. Presentations at the Burnsville PAC include cultural events, dramas, comedies, dance, and musical acts from local arts organizations and national touring artists; full-service in-house advertising agency; Part of Minneapolis/St. Paul metro region/Suburban PAGE Burnsville – 60,000 residents, affluent, family and growing boomer population. 15

2012 Facilities & Event Management SuperBook

Experiences” Snapshot: The Clay County Regional Events Center, which opened in November 2003 and is managed by VenuWorks, includes an 2,664-seat iowa arena; 7,600-sq.-ft. Grand Ballroom, Clay County Regional Events Center divisible into 6 individual meeting rooms, and a 24,000-sq.-ft. 800 West 18th Street, Spencer, IA 51301-3156 arena/exhibit hall. Boardroom, Event (712) 580-3000; Fax: (712) 580-3003 Office, Dressing Rooms, private Green Room are also available. General Manager: Scott Hallgren Seating Capacities: Full concert set – Delivering Outstanding Experiences 2,664; Wrestling / Boxing (in the round) – 2,654; Theater set – 2,160; Open floor Complex opened 2003, features: 2,664-seat arena; 7,600-sq.-ft. Grand Ballroom, divisible set (Circus,exhibit Bull Riding, Lipizzaner into 6 individual meeting rooms, and 24,000-sq.-ft. column-free hall. Boardroom, Stallions) – 1,572; Banquet – 1,400. Event Office, Dressing Rooms, private Green Room are also available. Seating Capacities: Grand Ballroom:floor Theater style – 750; Full concert – 2,664/Wrestling / Boxing – 2,700/Theater – 2,160/Open – 1,572/Banquet Rounds – 504; 450+ Classroom stylestyle. – 450+ – 1,400 (Exhibit Hall) Grand Ballroom: 750 theater style; 504 rounds; classroom

Backstage –green room with private bath and shower; 2 dressing rooms. Co-promote on events; full marketing services; group sales. Spencer is the regional hub PAGE in NW Iowa—serving a broad geographic region across NW Iowa / SW Minnesota. 61 IOWA iowa

Hoyt Sherman Place

1501 Woodland Avenue, Des Moines, IA 50309 (515) 244-0507; Fax: (515) 237-3582 Executive Director: Carol Pollock Originally a grand manor home circa 1877, opened as a theater in 1923 –beautiful and acoustically sound performing arts center, Central Iowa’s only mid-sized live HOYT SHERMAN PLACE event facility. Recent $5.5-million renovation included updatedAvenue sound, lighting and 1501 Woodland technical capabilities. Year-round venue hosts 280+ events annually. Theater – 1,250 Des Moines, IA 50266 (515) 244-0507; Fax:for (515) 237-3582 fixed seats (38 box seats); Art galleries accommodate up to 250 receptions, meetings, etc. Large chorus w/bathroom attached; medium sized chorus room; 3 Executive Director: Carol Pollock star dressing rooms. Full-service marketing department; State Capital of Iowa, Des Snapshot: A grand manor home built Moines is visited by 2.9 million+ each year – 562,000+ within 40-mile radius.

PAGE in 1877 by prominent businessman Hoyt 63 Sherman; the structure, managed by VenuWorks, is a world-class performing arts center, located at the cornerstone of illinois Des Moines’ historic Sherman Hill. The Hoyt Sherman Place Theater opened in i wireless Center 1923 and is Central Iowa’s only mid1201 River Drive, Moline, IL 61265 sized (1,251) performing arts venue and (309) 764-2001; Fax: (309) 764-2192 the last remaining historical theater in Des Moines. Since reopening in Executive Director: Scott Mullen November, 2003 after a $5.5-million, six-month updated 12,000-seat center stage capacity; 11,500 end-stage, multiplerenovation, lower-bowlincluding and theater sound, lighting and technical capabilicapacities that range from 3,000-6,000; 10,700 for ties, basketball, and 9,500 for hockey and this year-round venue has welcomed indoor football; Premium Seating area and VIP Lounge, 20 luxurypatrons. suites; 20,000-sq.-ft. over 200,000 Newly renovated, conference center; 11,000-sq.-ft. lobby; 7 dressing adjacent rooms – galleries four teamcan rooms, 1 training for be transformed room, 1 small room, 3 production offices, and a VIPa promoter & Beverage bya unique sitoffice; downFood dining experience, Levy Restaurants; full-service marketing/public relations department in-house ad social cocktail party& or a theater-style meeting events. place. Centrally located agency; Ability to independently promote and co-promote

Snapshot: Managed by VenuWorks and opened in the Winter of 2007, the Fairfield Arts and Convention Center is a stunning building that is home to the Stephen Sondheim Center for the Performing Arts, two meeting rooms, an executive conference room, and an exhibition hall. The theatre is an intimate space equipped with some of the most modern theatrical equipment. The meeting rooms and exhibition hall are very flexible and can accommodate most needs. Capacities: Theatre - 522; Meeting Downtown location, the region’s center for sports and entertainment, designed to host 120 theatre Room (each) - 60 banquet, See ad on page 43 basketball, hockey, concerts, exhibitions and shows for audiences large as 11,000. The style, 60asclassroom; Executive multi-purpose facility works with downtown attractions toConference create a vibrant atmosphere for Room - 20 at conference clay lovers county and conventioneers. Seating Capacities: table, 20Basketball additional around perimeter; sports fans, music – 9,800; Hockey regional events center Exhibition - 400 – 9,100: Concerts – 10,500 total (9,066 permanent seats and 1,700 floorHall chairs); Halfbanquet, House 600

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Capacities: 1,251 seats Stage Dimensions: Back wall to Kansas 24’ ; SR Wall to SL Wall Proscenium 52’; Proscenium to Front of Pit Cover INTRUST Bank Arena 8’; Proscenium Height 22’6”; 500Proscenium E. Waterman,Width Wichita,34’4”. KS 67202 (316) 440-9000; Fax: (316) Dressing Rooms: large440-9199 chorus w/ room attached; medium sized chorus General A.J. Boleski room;Manager: 3 star dressing rooms. Sound:state-of-the-art, 2 Stacks of McCauly SRsports/entertainment venue, perfect for all Modern, premier n-line Midwest and SL; 12 top and boxes and 4 bottoms; events – concerts conventions alike. Capacities: center stage (15,000), end stage RIVERCENTER & All QSC amplifiers; 1-Alan (10,500), halfPowerlite stage (6,500), basketball (15,000), hockeyADLER (13,000); black curtaining system THEATRE and Heath 2200 FOH desk; 2 sm 58; 2 includes: house reduction, backdrop & half-house curtains. 20 suites, 2 party suites, 40 136 East Third Street beta sm 57; 4 boom stands; 1 cd player; 52801 loge boxes, 222EQ clubon seats. Backstage areas – 4 EventDavenport, Offices, 3IAStar Dressing Rooms, 1 3rd octive the stacks. (563)Room, 326-8500; Fax: (563) 326-8505 3 full Locker Rooms, Hockey Locker Room, Officials Locker Treatment Room, Lighting: 288 channels of etc sensor Promoter Room, Press/Interview Room, and Pre-Function Room. Wichita is the largest dimming; 1 obsession 2 w/2 monitors cityand in Kansas with a population of 372,186, county seat of Sedgwick County, Executive Director: Rick Palmer, CFE keyboards; 16-19 degree S4 Lekos PAGE nearest large cities Denver,S4Kansas 38 (on stage); 12-26–degree LekosCity, (on Oklahoma City, Tulsa. “The Center With It All” stage); 11-36 degree S4 Lekos (on Snapshot: Managed by VenuWorks, stage); 11-19 degree S4 Barrels (on indiana the classic, 2,411-seat Adler Theatre is a stage); 48-S4 par 64 (on stage); 8-S4 12 23-46 11/10/08 5:28 PM 24-15 Page 29 historic, art-deco yet also state-of-the-art circuit mutipar strips (on stage); Morris Performing Arts Center PAC originally built in 1931 and most to 30 degree S4 zooms (FOH); 12-19 211Degree N. Michigan Street,(box Southbooms Bend, INHR 46601 recently renovated in 2006. The Adler is S4 Lekos and (574) 235-9190; (800) 537-6415 part of the RiverCenter Complex, HL); 2- Lycian 1272 Starklite II. Fax:Audience (574) 235-5604 which features more than 100,000 Amenities: 28 Box Seats. square feet of meeting, exhibit and event Marketing: in-house space. The RiverCenter includes the Executive Director: Dennis J.marking Andres&services; MEETING EVENT PLANNERS... co-promotions. Great Hall, featuring a seating capacity The Magnificent Morris Has The Hottest Tickets in Town!” of 3,200 for general admissions and Managed by Venuworks. NEED MARKET DATA? State-of-the-art PAC ($24.3-million renovation in 2000) 2,500 originally opened as and The the Palace reserved seats Mississippi See ad on page 44 Theater in 1921 with a design that replicated Italian Renaissance, Revival, and for River Hall, Spanish which can host 1,400 admission 1,100Rooms reserved. Baroque architecture. Seats: 2,560; Backstage Areas: 8general Dressing Rooms, 2and Chorus in Lower Level Hair/ Wardrobe Room 30x18; Catering Room. Staging: Brand newthestage, Staging: 40’ deep from plaster line 45’ deep by 103’ wide, with a 72’ fly height and 70 fly lines; to theExpanded back wall,orchestra 80’ wide,pit; 38’ stage left

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Food & Beverage: exclusive on-site caterer with full-service commercial kitchen; 2 permanent concession stands. Parking: 750+ spaces on-site; additionalindiana parking throughout Fairgrounds. Marketing: co-promote on events; fullFord Center marketing services; group sales. 1 S.E. Martin Luther King Jr. Blvd., Demographics: Spencer is the regional Evansville, IN 47708 hub in NW Iowa—serving a broad geo(812) 422-8000; (812)NW 436-7001 graphic regionFax; across Iowa / SE Minnesota. Clay County Regional a market area FordEvents Center Center Executiveserves Director: Scott Schoenike within 75-100+ radius of Spencer.

– 3,500-5,700. Exhibition Space: 20,468 sq. ft.; two star dressing rooms, two locker rooms, Green Room, Multi-purpose room; 137 high definition flat screen Televisions throughout; PAGE high-definition video board with upper and lower displays IOWA and ribbon board 62

between Chicago, St. Louis, Indianapolis, Minneapolis, and Omaha; metro-market – Full Wenger symphonic shell; Fully updated utilities and HVAC system. 1 million PAGE 400,000+/1.5 million+ within an hour’s drive. Facilities SuperBook 2009 within 40-minute drive; venue hosts 125+ per year, attracting 156,000+. 36 Theevents Midwest




U. S. Cellular Center/ Paramount Theatre

370 First Avenue NE, Cedar Rapids, IA 52401 (319) 398-5211; Fax: (319) 362-2102 Executive Director: Gene Felling The U. S. Cellular Center/ Paramount Theatre is undergoing extensive renovations and will reopen in late Spring 2013. The arena will have an additional seating capacity, new concourses, seats, dressing rooms and rigging grid. The Paramount Theatre is being fully restored to its’ original 1927 condition. The theatre will have a professional line array house sound system. End stage reserved 360 capacity will be 7,700 GA Festival capacity will be 9,000 Paramount Theatre – 1,650. A convention center is being built adjacent to the arena and will also open in 2013. PAGE 35 Population: 250,000 within hours drive.

2012 Facilities & Event Management SuperBook



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The Mid west/Indiana

Allen County War Memorial Coliseum 4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502; Fax: (260) 484-1637 •


he Allen County War Memorial Coliseum is one of only a few facilities in the United States to feature two arenas under one roof. The Coliseum Arena has a seating capacity of nearly 13,000 with deluxe suites and club seats, while the 108,000-square-foot Expo Center has a seating capacity of 8,000. Located in northeast Indiana, Fort Wayne is the second-largest city in the state, just a few hours drive from some of the Midwest’s major markets, including Indianapolis, Chicago, Detroit, Cleveland and Cincinnati. The Memorial Coliseum is the perfect central location for staging programs directed to a wide regional audience. The Coliseum’s non-metro location offers affordable and local media, yet more than 55 million people live within a day’s drive. CAPACITIES Arena: The Memorial Coliseum has a total seating capacity of nearly 13,000 for a concert in the round and includes 24 luxury suites, 318 club seats and other state-of-theart amenities, including a center-hung, four-sided LED video scoreboard and nearly 360 degrees of LED ribbon boards. The Arena is home to the ECHL’s Fort Wayne Komets, the NCAA Division I men’s basketball team of Indiana University-Purdue University Fort Wayne (Mastodons), the Mad Ants of the NBA’s D-League and the Fort Wayne Derby Girls. Mini-Arena: A scaled-down Arena set-up with a customized curtain system is available for more intimate events up to 4,000 seats. Expo Center: A recent $5-million renovation to this 108,000-square-foot space has dramatically improved lighting, sound and amenities. Flexible telescopic seating configurations can be customized for up to 8,000 guests. The Expo Center can be used in its entirety or in increments of one-third or two-thirds. Ample loading docks and oversized drive-through bays facilitate ease of move-in and move-out. The Expo Center features a 44,000-square-foot lower level that can be used separately or for those events that need more space.


The Memorial Coliseum is the perfect central location for staging programs directed to a wide regional audience

2012 Facilities & Event Management SuperBook



Racine Civic Centre

5 Fifth St., Racine, WI 53403 (262) 636-9229; Fax: (262) 636-9290 Executive Director: Rik Edgar Lake Michigan’s Best Kept Secret RACINE CENTRE Features Historic Memorial Hall (1,556-seat auditorium) andCIVIC 7 other rooms on three 5 Fifth St levels; 17,000 sq. ft. of meeting space,/Aquamarine Room – 3,000 sq. ft., Crystal Racine, WI 53403 Room – 1,290 sq. ft; Diamond Auditorium – 8,400 ft, sits Fax: 1,350 for636-9290 theater style, (262)sq. 636-9229; (262) Sapphire Hall – 2,400 sq. ft, Topaz Room –1, sq. ft., Ruby Red Room – 4,900 Jim Walczak sq. ft.), Festival Hall (seats 1,800/15,700 sq. ft.,Executive includingDirector: 1,050-sq.-ft. Conference LakeupMichigan’ Kept Room), and five-acre Lakefront Festival Park (hosts to 12,000).s Best Racine Pop:Secret 130,425/Milwaukee metropolitan area Pop: 1,773,519, which roundsbyout Snapshot: Managed VenuWorks, the PAGE north side of Chicagoland, Pop: 9.7 million+. Racine Civic Centre venues sit on the 65

beautiful shores of Lake Michigan in downtown Racine, Wisconsin. Racine Civic Centre (Memorial Hall is a minnesota Historical landmark was opened in 1924 The Sanford Center and was renovated in 1998 consists of a 1,556-seat auditorium and 7 other rooms 1111 Event Center Drive NE, Bemidji, MN 56601 on three levels; Festival Hall and Park (218) 441-4000; Fax: (218) 441-4099 opened in 1987 and consists of a 17, sq.-ft.-Hall and a Five acre Festival Park Executive Director: Roger Swanson which can host up to three different Located on beautiful Lake Bemidji, managed by VenuWorks, northern Minnesota’s stages. premier venue for sporting events, concerts, family shows, asMemorial well as hi-tech meeting Capacities: Hall Auditorium and ballroom space for conventions and conferences. Seating: 5,500 for can seat up to 4,000 1,556 Hockey, guests for concert end stage concerts; Exhibition Space: 10,000-sq.-ft. Ballroom (divisible ways), performances; Festival three can seat up to 1,800 guestsrooms, and Festival can host 24,000-sq.-ft. arena / tradeshow floor; 4 break out meeting pre/postPark reception up to 12,000 guestsTwo when whole area; Industry standard portable arena concert staging with risers; Starthe Dressing

Rooms, Green Room, Meeting Room, Four Locker Rooms, Production Office; 25 suites, 200+ club seats, state of the art press box; In-House Marketing Department; PAGE 200,000+ residents within 75 mile radius of Bemidji. 37


Topeka Performing Arts Center

214 SE 8th Ave., Topeka, KS 66603 (785) 234-2787; Fax: (785) 234-2307 Executive Director: Barbara E. Wiggins Entertaining, Enriching & Educating through the Arts State-of-the-art facility accommodates all events & functions – theater, dance, U.S. ARENA musical concerts as well as meetings, banquets, and CELLULAR special events. Seating Kilbourn Avenue black box Capacity – 2,546, main floor seats 1,168. TPAC400 alsoW.has a 2,000-sq.-ft. Milwaukee, WI 53203 theater that seats 120. Exhibition Space: 6,500-sq.ft., carpetedFax: banquet facility, (414) 908-6001; (414) 908-6010 as well as a 1,000-sq.-ft. foyer. Both areas can and have been used as exhibiManager: Tony green Dynicki tion space; Backstage Areas: 1,975-sq.-ft. danceSales studio; 800-sq.-ft. room; a 1,260-sq.-ft. room and two 600-sq.-ft. rooms available. Market – Topeka MSA PAGE Snapshot: The U.S. Cellular Arena (5 counties) – 233,870; in-house marketing department. 23 opened in 1950 as one of the first TV-

friendly venues in the country, came of age with rock & roll, and, as “MECCA” wisconsin in the 1970s and 80s, was nationally famous for championship teams, rauU.S. Cellular Arena cous crowds, and has been home to 400 W. Kilbourn Avenue, Milwaukee WI 43203 decades of sports legend and concert (414) 908-6001; Fax: (414) 908-6010 history. Since 1998, the arena has completed over $13 million in Director of Sports & Entertainment Sales: Tony Dynicki cal, accessibility and aesthetic improvements, maintaining its place as a center Opened in 1950, this major (12,700 capacity) sports and entertainment venue sports is for Milwaukee entertainment, home to decades of sports legend, rock & roll history and a variety of other events; and culture. $16+ million in improvements since 1998 keep Seating it technologically art Capacities:state-of-the Concert in round: while retaining its legendary intensity and audience friendliness. Space: 11,848; End concertExhibition 360° -11,366; End 24,000-sq.-ft. main floor/plus concourse. Backstage: 120’ x 24’ media/catering concert, 270° - 9,858; End concert,room; 180° 2 Star dressing rooms; 2 Team Rooms; 2 Chorus8,509; Rooms; Room; proEndGreen concert, 120°Traveling - 7,910; Halfhouse– -6,368; Ice show - 6,689; duction office w/phone. Market: Milwaukee metro 1.7 million people, extended Boxing/wrestling-12,146; Basketball market 4+ million including Madison, Sheboygan and other outlying cities;


serves tri-state region – South Dakota, Minnesota, Iowa.



Facilities & De

11,119; Soccer- 9,600; Hockey -9,652; Open floor (permanent seats only) Kansas 8,910. Exhibition Space: 24,000-sq.-ft. United Wireless Arena main floor and concourse exhibit 4100 Comanche, P.O. Box 1516 spaces. Comprehensive Directory o Backstage Dodge City, KS Areas: 67801 120’ x 24’ media or College & University Con backstage catering room;371-7393 Star (private) (620) 371-7390; Fax: (620) dressingDirector: rooms;Ralph 2 Team Meeting & Boutique Hotel Executive Nall Rooms; 2 Chorus Rooms; Green Room; Meeting & Even State-of-the-Art, $40.3-million Arena opened in 2011 featuring a U shaped seatTraveling production office w/phone. ing bowl;-4,000 fixed seating; 5,200+ for Concerts and other events (Half House: Sound: 29,200 Watts; 26 Crown 1,800 withSpeakers; curtaining26 system). 12 Suites plus 12 Club Seating Sections; In-suite Tri-amp Electro-Voice catering VIP level includes a walk out balcony, tables and seating, large X-Arrayavailable; 3-way; Zoned multi-cluster. plasma TV’s,4000°K lounge (CRI furniture fully stocked and serviced bar. Backstage Areas: Lighting: 65) and metal 4 halide; team locker rooms, 2 green rooms. dimmable Incandescents; 164Arena Floor-20,000+ sq.ft. Exhibition Space/ Conference space 6,700 sq.ft. in attached Magouirk Conference Center. Kansas Pop 1000W flood; 6 1600W Supertrouper spots; 4 Supertrouper arc – follow 3 Million; venue also draws carbon from Oklahoma and Colorado PAGE follow spots. markets. In-house Marketing Staff. 68 Marketing Promotions: Full client support through online event calendar and with media contact information, ohio email campaigns, discounted Milwaukee Journal Sentinel on-site video Wright Staterates, University’s advertising and other marketing and Nutter Center public relations 3640 Colonel Glenn services. Hwy., Dayton, OH 45435 Demographics: metropolitan (937) 775-3498; Fax:Diverse (937) 775-2060 populace of 1.7 million and extended metro ofDirector: nearlyJim 2 million; Chicago’s Executive Brown, CFE 8 million-plus metro is as little as Southwest Ohio’s 45 minutes away.premier sports & entertainment complex; Market Population: 1.7 mil-



Chicago metro area only 45 minutes away.

Ba Park is utilized. 2a SOUTH DAKOTA Exhibition Space: Memorial Hall has att 25, 995 sq. ft. on three levels; Festival South Dakota Al Hall 15,700 sq. ft. can accommodate 80 Dr Exhibit 10’ by 10’ booths and has a full-service Rushmore Plaza Civic Center an Capacit kitchen. sq. 444 Mount Rushmore Road North, Rapid City, SD 57701 entertai Staging: Memorial Hall hasFax: a (605) 394-4119 abl (605) 394-4115/(800) GOT-MINE; seating: proscenium stage 34’ by 28’ and Festival GOTMINE.COM Sta with sea Hall utilizes a portable stage 40’ by 60’. tures Lig 34 General Manager: Brian Maliske Food & Beverage: All service is space); T Xe TRULY THE CENTER IT ALLin-house portable and all OF is done Center’s RESCH CENTER sid South Dakota’ s premier full-service performance, exhibition, convention and event complex. including the Bar service. up toHo 1, 1901 South Oneida Street Entertainment promoters, sports teams andGreen business have all RUSHMORE PLAZA Parking: 1,200 parkingprofessional spaces within Bay,executives WI 54304 Backsta Fo discovered thatofthe can meet their needs with service comCIVIC CENTER (920)professional 405-1239; Fax: (920)and 494-9229 two blocks theCivic CivicCenter Centre. dressing in444 Mt. Rushmore Rd. N.Fine Arts Theatre, petitive pricing. The Complex features a 10,000+-seat Arena, 1,741-seat locker/d Demographics: Racine has a a populaper Rapid President City, SD 57701 PMI: Ken Wachter and 2 large Convention Halls with 12 various sized(605) Meeting Rooms. New (2008) Ice Arena floor;4Fp tion of approximately 130,425, includ394-4115 or (800)-GOTMINE – ing 28,000 sq. ft.households. convention space, 7,450 seatsThe – concerts. Arena has rooms5,8a 51,352 Racine5,127 is a seats – Hockey, Fax: (605) 394-4119 Snapshot: Resch Center is a 2 suburb star dressing rooms, 5 locker/dressing has 2 chorus rooms of Milwaukee, a metro-area rooms; Theatre multi-purpose arena/ that opened in FoodRe & PAGE Sales2002. and Marketing Manager: a population 4 with Dressing rooms. of 1,773,519. C2 facil-club res Since then, this 10,000-seat an Steve Montgomery Milwaukee’s regional metropolitan area ity has hosted many world class events ple port Au rounds out the north side of The Center of It All including Aerosmith, Audien and entertainers the Chicagoland, when combined has a south dakota Elton Rushmore John, CherPlaza and James Snapshot: Civic Taylor. Suites, L Pa population of over 9.7 million people, The building’s three main tenants are Center is South Dakota’s premier fullbeh Parking includingCenter northern Illinois, southeastSwiftel theperformance, Green Bay Gamblers service exhibition,junior con- hockey 3a ern32nd Wisconsin and northeastern 824 Avenue, Brookings, SD 57006 team, Bay Phoenix Demog vention andUW-Green event complex. Since po Indiana. Division 1 basketball and the Green (605) 692-7539; Fax: (605) 697-6393 opening its doors in 1977, entertainSee ad o thr See ad on page 48 Bay Blizzard — an af2 indoor football ment promoters, professional sports M teamsteam. and business executives have all Executive Director: Tom Richter ket discovered that the Civicfor Center can 8,755 Capacities: 10,267 basketball, Treat yourself to Midwest Hospitality at its best. meet for their needsand withindoor professional hockey football.servConcert De Multi-purpose facility – configurations range from 4,300 5,600 end-stage ice basketball, and competitive pricing. The 7,707 capacities: 8,782 at 270concert degrees, ser (reserved), 7,000 end-stage concert (festival); 15,000 sq. ft. atof 180 banquet space; divisibleininto 4 round and an Complex features a 10,000-seat Arena, degrees, 10,387 the rooms; 6 dressing rooms; full-service in-house catering and12,220 concessions. Staging – StageRight 1,752-seat Fine Arts Theatre, and 2 halfgeneral admission. Also, large Convention 12 center various Stage – 40’x60’/Adjust height from 4’x6’; House sound system is atheatre BOSE Halls Quality System house set-upwith capacity at 4,800. Meeting Rooms 2,000 to 20. hung powered by Crown Amplification throughout thesized facility. Full Rigging grid from and Daktronics A new 6,500-seat Ice Arena was added Galaxy Message Center. In-house marketing department is full-service agency, offers wide Nov. 2008. variety of services, specializes in creating customizedinmarketing campaigns for events


C4 Facilities SuperBook 2009

lion; one-day Seewithin ad on aCover 4 drive of 60% of the U.S. population; 20,000+ college students in area: Capacities: 11,500 – in-the-round/end-stage; 2,000 – 7,500 – half-house; 9,500 – basketball; 70-foot curtain and truss system; Total available flat space: 85,000 sq. ft. (main arena floor – 28,000 sq. ft.); 8 dressing rooms & production room. StageRight Essential stage – 32” x 8’ decks; 60’ x 40’ stage with 12’ x 24’ wings/adjust height -- 48” to 84”; Center hung community system – 8 Lycian 1290 XLT, 2K spotlights; Ovations – PAGE exclusive F&B provider, 7 permanent stands. 9


The Midwest 2012 Facilities & Event Management SuperBook


The Arie Crown Theater

Classic Features, Modern Amenities Whether you are planning a concert, theatrical event or meeting, Chicago's Arie Crown Theater is here to help you make your upcoming show a success. The Arie Crown Theater is a handsome, 4,249-seat proscenium arch theatre located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago. It features one of the largest and most adaptable stages in the Midwest, able to accommodate events in scale from a single lecturer to Grand Opera. It is accessible via a wide variety of public transportation methods and ample parking is available. The proscenium opening is 90 feet wide by 40 feet high, with a stage depth of over 58 feet, featuring an ample orchestra pit. The Arie Crown Theater is equipped with excellent lighting and sound systems. The spacious backstage area provides generous storage for scenery and props and offers two weather-protected berths on the loading dock adjacent to the stage. Abundant cast and crew areas can be found backstage, with ten principle dressing rooms two large chorus dressing rooms, tech rooms, special storage areas and a generously proportioned "Green Room" for VIP and performers' use. In addition, the Theater has two large, strategically located rehearsal rooms that are equipped with mirrored walls, wood flooring, and dance barres. For Booking Information, please visit us at, or call Dulcie Gilmore at (312) 791-6196.

The Mid west / missouri

Black River Coliseum 301 S. 5th Street, Poplar Bluff, MO 63901 (573) 686-8001; Fax: (573) 686-8008


ur state-of-the-art 115,000-square-foot, multi-purpose facility houses concerts, bull riding, cage fights, family shows, tradeshows, conferences, banquets and an endless variety of events. Our unique design allows us to accommodate every event with intimate seating and proximity, creating the perfect setting for each attendee. We offer a seating capacity of up to 5,000 and average 4,500 for concerts and sporting events. With full facility access we accommodate business meetings, Internet training classes, receptions, and seminars. In-house marketing services, as well as preferred lists of caterers, hotels, and essentials, that every promoter, coordinator and event planner will need is available upon request. We facilitate ticketing through Ticketmaster on site. Arena Seating Capacities: Reserved Concert (end stage)= 4,000 Rodeos/Children’s Shows= 3,000 to 3,500


Center Ring Events= 4,700 Arena Size/Height: Main Arena Floor= (174 x 128) 22,272 sq. ft. Lobby= 4,250 sq. ft. Main Arena (Floor to Steel)= 45 ft. Parking: Free Parking Lot & Street Side Amenities: 2 Team Locker Rooms 2 Star Dressing Rooms

Restricted Access to Loading Dock 52 x 48 Staging Concept House Sound and Light systems Show Power 1,000 amps-3 phase Rigging to 10,000 per point Recessed and On-Grade Loading Docks (10’8 x 12) For scheduling, booking and additional information, contact our Facility Director, Bobby Godwin, at (573) 6868001.

2012 Facilities & Event Management SuperBook

THE MIDWEST / indiana


Designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival, and Baroque.

211 N. Michigan Street, South Bend, IN 46601 (574) 235-9190; (800) 537-6415; Fax: (574) 235-5604


he MORRIS originally opened as The Palace Theater in November, 1921. The building was designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival, and Baroque. Architect, J.S. Aroner of Chicago hoped that a trip through the theater would make patrons feel like they had just made a trip through Europe. The opulent interior décor was designed by Marshall Fields of Chicago. Patrons of the Palace enjoyed a magnificent ballroom and a theater that boasted the largest stage in the state and luxuries of the time such as a supervised nursery, a sitting room for women complete with an attendant, and a smoking room for men. In August of 1959, with the advent of television causing low attendance records, the theater was almost demolished. Mrs. Morris purchased the theater for an undisclosed sum and sold it to the city for $1.00 who then renamed it the Morris Civic Auditorium in her honor. The MORRIS in February 2000 completed extensive $24.3-million renovation (soft and hard dollars) and was renamed THE MORRIS PERFORMING ARTS CENTER. The MORRIS reopened boasting upgraded technical equipment, enlarged performance and backstage spaces, as well as a completely restored interior. The MORRIS CENTER offers the best of the old and new, a combination of opulent decor and rich history with upgraded technical equipment and expanded space. The MORRIS CENTER now hosts over 125 events per year including pops concerts, national Broadway tours, dance, symphony, comedians, rock concerts and ballroom events. The MORRIS CENTER has over 156,000 guests yearly and has an economic impact of $5.9 million on the City of South Bend. The MORRIS— best kept “touring” secret in the Midwest: a lowcost showcase for rehearsals and early performances of a tour. In 2003, the MORRIS Bistro Restaurant opened on the lower level as “The place to go before the show.” Seats up 100, available for private parties.


2012 Facilities & Event Management SuperBook

(262) 636-9229 ●

COME TO THE LAKE!  Located on Lake Michigan in downtown Racine, WI.  Access to 10 million patrons within 100 miles.  Three great venues to choose from: • Festival Hall: 15,700 sq. ft. hall, seats 1,200 • Festival Park: Lakefront venue with 8,000 GA capacity • Memorial Hall: 2,100 GA seating capacity


RiverCenter/ Adler Theatre 136 East Third Street, Davenport, IA 52801 (563) 326-8500; Fax: (563) 326-8505 •


estled along the banks of the Mississippi River, the RiverCenter/Adler Theatre is indeed a “center of exceptional events� in the Midwest. The RiverCenter/Adler Theatre staff takes pride in providing clients with everything they need to ensure an event that meets objectives and exceeds expectations, with personalized event coordination, exclusive catering, show decorating and more. Meeting and event planners find the light and industrial feeling of the RiverCenter immediately appealing. Whether a board meeting for 15 or a convention of 3,000, the RiverCenter/Adler Theatre is ideal for meetings, conventions, consumer shows and an array of special events, offering 100,000 square feet of flexible meeting and event space to meet the needs of any group. Originally an RKO movie theatre that opened in 1931, the Adler Theatre boasts seating of 2,400 in a beautiful historic artdeco style that reopened for live performances in 1986. Recently updated again with an expanded backstage to accommodate bigger shows, other improvements were also made to the sound system and lighting and rigging capabilities, as well as improved heating and cooling. The Adler Theatre perfectly complements the RiverCenter,


providing distinct but separate entities adjacent to each other for multiple-layered functions and meetings. Any event can be enhanced with the use of the Adler Theatre, and conventions, trade shows, or annual events at both the Adler and the RiverCenter are always accompanied by uncompromising service. The RiverCenter/Adler Theatre is managed by VenuWorks (formerly Compass Facility Management), the third-largest facilities management company in the United States. VenuWorks is well known for its success in providing full management services for arenas, theaters, and convention centers, which are primarily under the governance of municipalities, counties, colleges, and universities. It also manages food and beverage operations, performs feasibility studies, does consulting work and provides event booking and promotion services.

2012 Facilities & Event Management SuperBook

Two premier facilities in One location, the United Wireless Arena is a Sports and Entertainment complex boasting over 5,000 seats, in a u-shaped arena which has accommodated concerts, dirt events such as Championship Bull Riding and Monster Trucks, trade shows, conferences, hockey, basketball and the list goes on. The Arena has 2 LED screens and full circle ribbon board. Large concourses for easy access and 4 concession stands. The Magouirk Conference Center offers approximately 7,000 sq. ft. of meeting space that can be re-shaped into 6 meeting rooms to accommodate a variety of requests. Up to 400 banquet seats or 700 lecture seats plus there are 3 additional meeting spaces in the arena. State-of-the-art presentation equipment including wifi, full service commercial kitchen and Executive Chef. Since opening in 2011 the United Wireless Arena has drawn such talent as Miranda Lambert, Ron White, Rodney Carrington, Lynyrd Skynyrd and ZZ Top, Willie Nelson and Bill Cosby. The Rock and Worship Road Show, Harlem Globetrotters, Barnum & Bailey Circus, and more. For information or bookings contact: Ralph Nall, Executive Director 620-371-7390

Accessible from US Route 50, located next to Boot Hill Casino &Resort and Hampton Inn & Suites

Visit us at or call 620~371~7390

THE MIDWEST / wisconsin


400 West Kilbourn Ave., Milwaukee, WI 53203

(414) 908-6000; (414) 908-6001 • Fax: (414) 908-6010 • •


he U.S. Cellular Arena is located in downtown Milwaukee across the street from the Frontier Airlines Center convention facility and attached to the 4,100-seat Milwaukee Theatre. The buildings are close to hotels, dining and nightlife, and easily accessible. History The U.S. Cellular Arena opened in 1950 as the Milwaukee Arena, and was later famous as “MECCA,” home to a vibrant Robert Indianadesigned basketball floor, champion teams and a raucous reputation. Comprehensive improvements since 1997 helped land the U.S. Cellular Corp. wireless firm as a title sponsor in 2000. The building is now home to the 2005 (and four time) champion Milwaukee Wave indoor soccer team (MISL), the 2005 Horizon League Champion University of Wisconsin- Milwaukee Panthers men’s basketball team and the Brewcity Bruisers roller derby league, and hosts a wide range of entertainment events and other assemblies. The U.S. Cellular Arena’s connected sister facility, The Milwaukee Theatre, features 21stcentury theater design and technology in a creative and architecturally spectacular “adaptive re-use” of the historic Milwaukee Auditorium that created a hard-working but elegant 4,100-seat “destination” theater within the shell of the old building. Capacities The arena’s maximum capacity is 12,700. Boxing/wrestling events can seat up to 12,200; basketball capacity is 11,366, and soccer/hockey capacity is 9,556. “Open floor” events use the 8,910 permanent seats, and concerts with an end stage and 180-degree sightlines can seat 8,697. Smaller theater and arena configurations are possible using curtains to mask off one end or the upper parquet. The 24,000-squarefoot floor can accommodate schoolroom setups for 1,000, banquets of 1,800 diners at five-foot rounds or 155 10’ x 10’ exhibit booths. Markets The U.S. Cellular Arena is the only venue of its size serving the diverse Milwaukee metropolitan market of 1.7 million people. Some four million people live within an hour’s drive, including residents of Chicago’s most affluent suburbs. The contiguous complex of the U.S. Cellular Arena and The Milwaukee Theatre offers an outstanding setting for indoor, multi-stage “festival” events, and their proximity to

2012 Facilities & Event Management SuperBook

The arena’s brawny ceiling can support 450,000 pounds of hanging gear.

the Frontier Airlines Center makes the campus as a whole an excellent convention destination. Box Office/Ticketing The U.S. Cellular Arena and the attached Milwaukee Theatre are Ticketmaster venues for remote, phone and online ticket sales. Group, Internet and fan club pre-sale arrangements may be made through the Box Office Manager. Lighting, Sound & Staging The arena’s brawny ceiling can support 450,000 pounds of hanging gear—enough to suspend a tour motorcade of five loaded 18 wheelers and a five-ton merchandise truck! Rigging points on its main steel bays are rated to 8,000 pounds each, and secondary rigging points support 4,000 pounds each. Recent upgrades include the installation of six 600 Amp power sources, new sports and flood lighting, new scoreboards, house sound and video systems, a built-tosuit portable stage, and ice-making equipment. Food & Beverage Service Levy Restaurants, the exclusive catering and concessions provider in the U.S. Cellular Arena, Milwaukee Theatre and Frontier Airlines Center, has forged unique local partnerships that contribute to a growing reputation for superior service and product. Sales: (414) 908-6092 ADA Ticketing: (414) 9086035 Box Office Fax: (414) 9086011 Rent: Call for rates Tax: 5.6% state/local sales tax; 5.85% for food & beverage Merchandising: Five Star Marketing Dressing rooms: Two star, Four team/chorus Co-promotes: Yes Parking: 190 spaces on-site; 14,000 in a four-block radius

Maximum capacity: 12,700 Permanent seats: 8,910 End concert—120-degree sightlines: 7,910 End concert—180-degree sightlines: 8,509 End concert—270-degree sightlines: 9,858 End concert—360-degree sightlines: 11,466 Concert in the round: 11,848 Open floor: 8,910 Basketball: 11,119 Soccer/hockey: 9,600 Boxing/wrestling: 12,146 Ice show w/end stage: 6,689

The West

Alaska Arizona California Colorado Hawai’i Idaho Montana Nevada New Mexico Oklahoma Oregon Texas Utah Washington Wyoming


ASU Gammage Wells Fargo Arena 600 East Veterans Way, Tempe, AZ 85281 (480) 965-5062 Director of Operations: Terri Cranmer

Located on Arizona State University’s Tempe Campus, Wells Fargo Arena is home to a variety of Sun Devil sporting events as well as concerts and shows, and is one of the nation’s top collegiate arenas. The 14,000-seat basketball arena serves the Phoenix Valley, with a population of three million. It offers more than 8,000 parking spaces and is located two blocks from two light rail stations, and two blocks from a bus transportation center. Wells Fargo Arena recently added a multimillion-dollar center-court hung video scoreboard, along with four 8 ft.-by-12 ft. video screens. The venue also features an in-house marketing department.



Beaumont Civic Center Complex 701 Main Street, Beaumont, TX 77701 (409) 838-3435 / (800) 782-3081 Fax: (409) 838-3715 Director: Claudie D. Hawkins

Conveniently located on IH-10 between Houston and New Orleans, this multipurpose facility is the ideal spot for concerts, conventions, exhibitions, banquets and other events. Seating Capacity: 6,500 (concerts and other live events); Meeting/ Exhibition Space: 30,000 sq. ft. on ground level ; additional 12,000 sq. ft. on upper level. Banquet Seating: 2,000; Backstage – 4 dressing rooms; 5 adjoining meeting rooms. New StageRight system makes stage up to 80’ x 40’ in heights from 3’-5’. SMSA market size of over 350,000 people includes a strong country audience PAGE as well as a large urban audience. 75



Grand Canyon University Arena

100 West Reno, Oklahoma City, OK 73102 (405) 602-8700, Fax: (405) 602-8505 General Manager: Gary Desjardins

Attracts 1 million+ guests per year, conveniently located near the junction of I-40 & I-35 in downtown Oklahoma City, a metro with 1.2 million+ population. Seating Capacities: 4,000 – 18,000. Concert (Center Stage) - 17,932, Concert (End Stage) 16,698, Concert (Theatre) - 3,736, Basketball - 17,404. Arena Floor – 34,074 sq.ft. Backstage – 4 Dressing Rooms, 3 Locker Rooms, 2 Production Offices, Press Lounge and Green Room with 906 sq. ft. Lobby, and a 1,576-sq.-ft. Pub. Recently renovated main concourse; 36 suites, 2 lounge areas, 7 bunker suites, 2 VIP dining areas. Full-service, award-winning marketing staff.



HP Pavilion San Jose e Award winner – andatthat’s got us all 525 West Santa Clara aStreet, San Jose,year. CA 95113 e who made 2011 such vintage (408) 287-7070; fax (408) 999-5797 Contact: Steve Kirsner or James Hamnett HP Pavilion is a 20,000-seat sports and entertainment venue located in the heart of Silicon

ere Sports and Entertainment Venue. Valley. The venue celebrates its 20th anniversary season this September. HP Pavilion is the 9.5797 or visit home the NHL Sharks and the AFL Sabercats and hosts 175-200 events per year. Artists

such as Barbara Streisand, Andrea Bocelli, Pavarotti, Bruce Springsteen, U2, Madonna, Lady Gaga, Britney Spears, Justin Bieber and just about anyone else on tour stops at HP Pavilion because we deliver the audience. HP Pavilion sits in the heart of the most affluent and diverse population in the Bay Area. It has the most up-to-date sound and video package available. Concessions and Premium service are provided by Aramark. Ticketmaster handles PAGE 3 ticketing. More than 1,600 parking spaces on site, 5,500 more nearby.


3300 W. Camelback Rd., Phoenix, AZ 85017 (602) 639-8099; Fax: (877) 532-3962 Sr. VP of Campus Development & Arena Manager: Bob Machen Entertainment with a Purpose Newly opened Grand Canyon University Arena seats 5,500 seats for concerts, 4,600 for Basketball; wall-to-wall curtaining system to makes half-house configuration very intimate. 4 Star Dressing Rooms with bathrooms; 4 large locker rooms; Green Room located adjacent to Dressing Rooms; additional room on concourse level for crew meals; additional space available on the concourse level backstage for VIP parties, meet & greets, etc. In-House Marketing Department; Phoenix MSA (4.2 million) as well as 4,300 students on PAGE campus. 4 Concession stands concourse level, one in lobby — Catering by Sodexo. C3 oklahoma

Lloyd Noble Center

2900 S. Jenkins Ave., Norman, OK 73019 (405) 325-4666; Fax: (405) 325-4583 Director of Events: Loida Haffener-Salmond Multi-purpose facility serving University of Oklahoma and surrounding community – 20 minutes from downtown Oklahoma City – 1 million+ within 80-mile radius. Capacities (+Floor Seating): In the Round – 11,205; Full Arena – 8,519; Expanded Theater – 4,516; Theater – 2,848; 6 locker rooms; 850-sq.-ft. Catering/Media room; 1,140-sq-ft. Media Work Room. House Stage – 40’ x 60’x 40” inches – stage area ranges 48 sq. ft. - 2,400 sq. ft; made up of 8’ x 4’ sections whose configuration can be customized for each performance; 12 fixed concession stands operated by OU concessions; State-of-the-art retractable center-hung scoreboard & sound PAGE system featuring 4 high-definition video boards & 4 video-boards. 75

2012 Facilities & Event Management SuperBook

The west / Oklahoma

Chesapeake Energy Arena

100 West Reno, Oklahoma City, OK 73102

(405) 602-8700, Fax: (405) 602-8505 •


ore than one million guests create memories at Oklahoma City’s Chesapeake Energy Arena each year. Chesapeake Energy Arena is conveniently located near the junction of Interstate 40 and Interstate 35 in downtown Oklahoma City, which recently ranked third in BusinessWeek’s report on the “Forty Strongest U.S. Metro Economies.” The arena is across the street from Cox Convention Center and only 15 minutes from Will Rogers World Airport. Both SMG-managed facilities are just steps away from numerous hotels, attractions, dining and entertainment options in Downtown Oklahoma City and the flourishing Bricktown district. Improvements Major improvements are currently underway at Chesapeake Energy Arena. The more than $90-million expansion and renovation project is being funded by a 15-month sales tax that was overwhelmingly approved by Oklahoma City voters. Additions include a new grand entrance with multi-story atrium, new food and beverage options, a family fun zone and more. Designed to elevate the experience of our audiences and increase the revenue generating potential of our clients, the final phase of improvements will be completed Summer 2012. Improvements to the arena’s main concourse were completed October 2011 and included new floors, ceiling, lighting and video signage throughout the concourse. History Home to the NBA’s Oklahoma City Thunder, Chesapeake Energy Arena also plays host to major concerts, family shows, sporting events and the latest in world-class entertainment. The arena is owned by the City of Oklahoma City and was the premier project of its visionary capital improvement program (MAPS) to finance new and upgraded sports, entertainment, cultural and convention facilities with a one-cent sales tax. Capacities Chesapeake Energy Arena offers a variety of seating configurations with varying capacities from less than 4,000 to nearly 18,000. The arena is currently a spacious 586,000 square


feet. The arena floor itself measures 144’ x 260’, for a total of 34,074 square feet. For maximum flexibility, the arena’s curtaining system features rigging capabilities and can create an intimate setting for any event. Premium Seating Chesapeake Energy Arena’s recently renovated main concourse includes improved lighting and new video signage to go along with its eight bunker suites. The club level features 36 suites, two terrace lounge areas, the Victory Bar and Buffet and Sunset Bistro. The event level houses seven bunker suites and two VIP dining areas at the Courtside Club and The Pub. Food & Beverage SAVOR... Catering by SMG offers catering services and manages the numerous concession areas, while Levy Restaurants provides catering services in select premium seating areas. Marketing Our award-winning, in-house marketing department offers fullservice marketing and public relations support. Ticketing Our clients benefit from the knowledge of our experienced box office staff, as well as Ticketmaster’s advanced ticket distribution services and marketing solutions. Market The Oklahoma City metro area has a population of over 1.2 million. Oklahoma is home to four military bases that are located approximately 10 minutes to just over two hours away, while three State Universities range from 20 minutes to just over an hour away.

2012 Facilities & Event Management SuperBook

THE WEST / washington


Toyota Center & Three Rivers Convention Center

hree Rivers is the confluence of everything that makes for great events: from the versatility of the Toyota Center to the distinctive Three Rivers Convention Center with our dedicated staff serving you all along the way. Centrally located between Seattle, Portland, Spokane, and Boise in the Tri-Cities community of 250,000, Three Rivers is surrounded by world-class Seating Capacity: 6,500 wine regions, top-rated golf, miles Exhibit space: 27,000 sq ft of riverfront parks and trails, and Banquet space: 3,000 sq ft abundant dining, shopping, and Dressing rooms: 5 VIP suites: 11 accommodation options. Toyota Center Comfortably seating 5,000 to 6,500 in six configurations, the Toyota Center is superbly suited for sports, entertainment, trade shows, and meetings. The facility’s concourse provides access to concessions

Press box Ice rink Xenon Supertrouper spotlights: 2 Rigging & staging Full Broadway Rigging Grid Windermere Theatre: 2,100 guests Catering room

and amenities, and private suites provide exclusive viewing for VIP attendees. A separate banquet area accommodates groups up to 250 with a dance floor, private entrance, and full-service bar.

Total space: 75,000 sq ft Great Hall: 21,600 sq ft Foyer: 14,000 sq ft Meeting rooms: 13 Latest A/V Technology Programmable lighting In-House caterer On-site managers and staff Flexible restrooms by group Wi-Fi Internet

Three Rivers Convention Center The 75,000-square-foot Three Rivers Convention Center is ideal for meetings and conventions. The Great Hall provides 21,600 square feet easily transformed into a ballroom accommodating 1,500 or subdivided into smaller spaces. The Convention Center also includes meeting rooms, a soaring glass foyer, private board room, and Cyber Café. The Three Rivers Campus is managed by VenuWorks. VenuWorks provides full management services for arenas, theaters, and convention centers to over 30 venues across the country. It also manages food and beverage operations, event booking, promotion services, and feasibility consulting work for clients with existing and prospective public assembly facilities.

7016 W. Grandridge Boulevard, Kennewick, WA 99336 • (509) 737-3700 • Fax: (509) 735-9431 • •

Experience Three Rivers

For Booking Information Please Contact Us: phone 509.737.3700 fax 509.735.9431 email


Toyota Center • Toyota Arena • Three Rivers Convention Center 7016 W. Grandridge Boulevard, Kennewick, WA 99336

2012 Facilities & Event Management SuperBook



Taco Bell Arena at Boise State University 1401 Bronco Lane, Boise, ID 83725 (208) 426-1900 Executive Director: Lisa Cochran

13,000-seat, multipurpose event center suited to host major concerts, performance and sporting events, family shows, ice shows and conventions. Movable curtain system accommodates setups from an intimate theater of 2,500 to a 360-degree house of 13,000. Street-level 17,472-sq.-ft. exhibition area with direct access from two loading bays and 9,996-sq.-ft. auxiliary gymnasium for additional exhibition, staging or meeting space. Deluxe green room, VIP club room, blue room, two road offices and five performer dressing rooms. Full-service catering available from Aramark Dining Services and full-service onsite marketing staff. Taco Bell Arena serves Boise State University and the half million people living in the Boise metropolitan area. texas

Toyota Center

7016 W. Grandridge Blvd., Kennewick, WA 99336 (509) 737-3700; Fax: (509) 735-9431 Executive Director: Corey Pearson Formerly known as the Tri-Cities Coliseum, this 7,500-seat multi-purpose facility annually hosts 180+ concert, sporting, and other events; Seating features: 3 full sections with padded Broadway seating/11 Executive Suites/ Full Lounge Facility up-stairs. 8 Concession Stands. Complex includes The Three Rivers Convention Center – 75,000 sq. ft. of Meeting/Exhibit space – 75,000-sq.-ft. facility boasting, 13 spacious meeting rooms, 21,600-sq.-ft. Great Hall (accommodates 2,100), 14,000 sq. ft. Pre-Function space. Market – Tri-Cities MSA is 4th in state; Pop: 248,400; Marketing personnel assist with local media; Insider Data Base (15,000+) for event announcements; PAGE Busy highway marquee; 3rd party advertising opportunities. 74 colorado

United Spirit Arena

1701 Indiana Avenue, Lubbock, TX 79409-2200 (806) 742-7362; Fax: (806) 742-7557 Associate Director: Cindy Harper The Entertainment Showcase of West Texas State-of-the-art, 15,000-seat multipurpose facility was designed to both showcase Texas Tech University basketball and volleyball and also help meet the growing entertainment & event needs of the South Plains region. 81,017-sq.-ft. concourse space/ 31,916-sq.-ft. arena floor; 60x40 in StageRight staging; 4 concourse-level meeting rooms; concourse level club area, 6 dressing rooms, practice gym, media work room, press conference room, 10 fixed concession stands, and 24 luxury suites. Lubbock – population of 230,000/ campus has 29,000+ students; draws from 1,000,000+ market including PAGE – West Texas, Eastern New Mexico, and Texas Panhandle. 34

Colorado Convention Center/ Wells Fargo Theatre 700 14th Street, Denver, CO 80202 (303) 228-8000 Director of Sales and Marketing: Rich Carollo

Home to more than 400 events annually, the Center is located within easy walking distance of more than 8,400 hotel rooms, 300 restaurants, nine theaters of the Denver Performing Arts Complex and a wide variety of shopping and retail outlets. The Center offers 584,000 sq. ft. of exhibit space on one level and 63 meeting rooms providing 100,000 sq. ft. of meeting space on one level. The SMG-managed Wells Fargo Theatre, which debuted inside the Center in 2004, has a total capacity of 5,094 and can be divided into three rooms seating 1,300, 2,400 and 1,300, respectively. Its main stage is 50 ft. by 100 ft. Offers three PAGE star dressing rooms, a green room and five mixed-use rooms. 13

Beaumont Civic Center 6,500 Seat Multi Purpose Venue

2012 Facilities & Event Management SuperBook


british Columbia

BC Place



700 Pacific Boulevard, Vancouver, BC V6B 4Y8 (604) 669-2300 Marketing and Communication Manager: Duncan Blomfield An all-new BC Place reopened in September 2011 after completing a major revitalization that included the installation of the largest cable-supported retractable roof of its kind in the world. Today, BC Place is home to Vancouver Whitecaps FC, the BC Lions Football Club and the BC Sports Hall of Fame. Seating capacities: 54,500 (total), 24,500 (lower bowl), 30,000 (upper bowl), 12,155 (floor), 7,000 (banquets). Total exhibition space: 262,000 sq. ft. accommodating 900 10 ft.-by-10 ft. consumer show booths. Banquet room space: 7,000 sq. ft. Celebrity chef Vikram Vij’s restaurant onsite. Four newly renovated team locker rooms, VIP star rooms, press PAGE rooms, event operations headquarters, 50 Guest Suites and Club Seating. 76 Ontario

The Elgin & Winter Garden Theatre Centre

189 Yonge Street, Toronto, Ontario, M5B 1M4 (416) 325-4144; Fax: (416) 314-3583 Manager of Bookings and Events: Kevin Harris Originally built in 1913 for vaudeville and silent films, this multi-use complex contains two distinct and separate theatres, one sitting atop the other and hosts musicals, dramas, comedies, dance, operas, family shows, concerts and other events. Capacities: Elgin Theatre - 1,561; Winter Garden Theatre - 992; Cascading reception lobbies range from small intimate gatherings to 900. “Dinner on Stage” events – 80; Plentiful dressings rooms, stage management offices, crew rooms, wardrobe room, rehearsal studios, kitchen; Toronto is the largest city PAGE in Canada – 2.5 million+, Greater Toronto Area – 5 million+. 77 Manitoba

MTS Centre

300 Portage Ave, Winnipeg, MB R3C 5S4 (204) 987-7825; Fax: (204) 926-5555 Senior Vice President/General Manager: Kevin Donnelly The geographic centre of North America, Winnipeg, the capital of Manitoba, a province of 1.1 million+. Accommodates 3,500 (RBC Theatre at the MTS Centre) to 15,000; excellent sight lines, superb acoustics, the best amenities for events of all kinds, hosts events ranging from hockey and other sports, to the music industry’s biggest name concerts; Backstage – 4 Premier artist rooms, 6 team dressing rooms, catering room, and offices; Valhoffer stage – 60 x 40/ combined with scaffolding -56 x 72x 5’ high; Standard arena house lighting as well as six Xenon 2K supertroopers available. Concessions, full-service tour, other catering – Centerplate. PAGE On-site restaurant. 33 Puerto Rico

Coliseo De Puerto Rico

500 Arterial B Street, Hato Rey, PR 00918 (787) 777-0800; (877) coliseo (265-4736) Fax: (787) 777-0809 General Manager: Wesley Elizabeth Cullen Opened in 2005, arena is the premier stage in the Caribbean. Capacities: Concerts End Stage 240 – 15,694; End Stage 180 – 14,730; Boxing or Wrestling - 18,163; Basketball -17,024; Hockey Ice Rink Size 200’x 85’ – 15,635, Half House – 10,959; Theater Style – 3,093; 26 Corporate Suites, 1,000 club seats, 2 party suites, 1 VIP Lounge with private elevator to create a fabulous VIP experience. StageRight 88’ x 48’ max, adjustable from 4’ to 6’ in 2” increments; four stairs units; 80’ StageRight barricade; 16 food concessions stands plus 6 onsite concessions restaurants PAGE and 5 bar concessions. 79


2012 Facilities & Event Management SuperBook

Canada / ontario


189 Yonge Street, Toronto, Ontario, Canada (416) 325-4144 • HISTORY Toronto’s historic Elgin and Winter Garden Theatre Centre is a Canadian National Historic Site and the last operating doubledecker vaudeville era theatre in the world. Originally built in 1913 by Marcus Loew, it contains two distinct and unique theatres, one sitting atop the other. Both theatres operated together for 14 years, but, with the coming of “talkies,” the Winter Garden closed its doors in 1928 and remained boarded up for more than 60 years. RESTORATION The ensuing years brought many changes to the building but it gradually fell into disrepair. It was purchased by the Ontario Heritage Trust in 1981 and underwent a major restoration between 1987 and 1989 at a cost of $29 million (Cdn). A total of 65,000 square feet of new space was added including ample lobbies, lounges and an eight storey backstage addition housing spacious dressing rooms, crew rooms, a loading dock, freight elevator and two enormous rehearsal studios. The Elgin now sparkles with its gilded plaster details, rich damask wall coverings and domed ceiling. The Winter Garden Theatre, with its canopy

2012 Facilities & Event Management SuperBook

of 5,000 branches of real beech leaves, painted sky and lit moon, is a dream fantasy come to life. The 1,561-seat Elgin and the 992seat Winter Garden can operate simultaneously with services to patrons in the 6 separate bars and adjoining lounges. RENTAL OPPORTUNITIES A multi-use complex, the centre is able to accommodate a diverse range of presentations and events. The building can host live performances including everything from musicals, dramas, comedies, dance, and opera to concerts, lectures, book signings and television broadcasts. The centre also hosts film premieres complete with red carpet ceremonies as well as corporate and special events, one-night presentations and long running engagements. Thanks to its meticulous restoration, combined with modern technologies and patron amenities, the Elgin and Winter Garden Theatre Centre is a perfect venue for any presentation and ensures an enjoyable experience for patrons and performers alike.



500 CALLE ARTERIAL B, HATO REY, PR 00918 Phone: (787) 777-0800, Fax: (787) 777-0809


ir Elton John, Ricky Martin, The Rolling Stones, Sir Paul McCartney, Cirque Du Soleil, NBA… What could they have in common besides been highly acclaimed international stars? They all have starred at the Coliseo de Puerto Rico José Miguel Agrelot. Embedded in a property of 11.03 acres in the heart of the financial district in San Juan, Puerto Rico, the Coliseo offers a diversity of services and opportunities to maximize any showing in agenda. Since its opening eight years ago in 2004, the Coliseo have aided in placing Puerto Rico as an important entertainment spot at a world-wide level. CAPACITIES: 192,000 square feet (including all cardinal points): Center Stage, Boxing or Wrestling 18,163; End Stage 15,694; Basketball 17,024; Hockey (Ice rink size 200’x85’) 15,635; ½ House 10,959; ¼ house 7,367; Theater Style 3,093 Curtain system: deck curtain covers 200 Level (7,959 seats); 80’x60’ curtain plus 2 separate curtains 40’x60’ (each) used to reduce floor seating EXHIBITION SPACE: 22,400 sq. ft. – 200 booths in a spare of 10’x10’ each booth STAGING: StageRight 88’ x 48’ maximum, adjustable from 4’ to 6’ in 2” increments, Four stairs units, 80’ StageRight Barricade, Pipe & Drape – 200’, Bike Rack – 1,000’; 18 Risers Model Z-800 of 16” to 24”; 18 Risers Model Z-800 of 8” SOUND/LIGHTING: Metal Halide working lights with dimmable quartz system for instant strike plus shutters for instant blackout available; 4 – Super 80 Gladiator III spotlights; 2 – Lumex Gladiator II spotlights; 1 – Satellite ISTAGING spotlight; In-house Sound System has concourse and facility exterior feeds; House has two wireless microphones BACKSTAGE AREAS: All dressing and locker rooms are stage left, come with phone, 110v power and TV capabilities. Both visitors and home team locker rooms includes showers, bathrooms, sinks and individual lockers: 4 - Star Dressing Rooms-2 -16’x12’ with connecting door & 2 -15’x15’ with connecting door All star dressing rooms have a private bathroom, shower, storage space and make up vanity. Distance from dressing room corridor door to center stage is 120’ approx. 3 - Visitors Locker Rooms -Locker Room 44’x52’ with


2 additional interior rooms 13’x18’; Locker Room – 22’x27’ with additional interior room 23’x14’ & Locker Room – 23’x22’ with additional interior room 9’x17’ Home Team Locker Room 33’6” x 27’6” Adjacent Rooms (8 rooms with the following measurement): 14’x8’ with shower; 16’x17’ with connecting room 12’x11’; 8’x12’; 8’x12’; 18’x17’ with connecting room 8’x14’, includes shower; 10’x10’; 4’x34’ foyer room with access to laundry and other dressing rooms; 9’x10’ Press Room (downstage right) - Wireless Access available upon request; Direct access to Arena Floor northeast corner/down stage right and elevator to any level.; Phone and facsimile capacity. (12 lines max) and power. Has its own catering room (Production Office Stage left, SW corner of bldg.)- 35’x21’; 4 hard lines; wireless access. Promoters office- Internet access, 2 telephone lines, furniture and office equipment. Multipurpose Room- 46’x41’. FOOD & BEVERAGE: 9 In House food concessions stands, 5 Church’s Chicken concessions, 4 Domino’s Pizza concessions and 12 bars BOX OFFICE/TICKETING: The Box Office opens from Monday through Friday, from 10am to 6pm, with extended hours on event days. On event days, the box office will be open until the show goes on stage or upon tickets availability. In sports events, they will remain open until the beginning of the third quarter or an hour after the beginning of the event. Ticket sales windows are located on the East side of the Main Entrance. You may use a Visa, MasterCard, American Express, Discover, a debit card from any banking institution, or you may pay in cash. Virtual Money cards are not accepted. Method of payment could change by event depending on conditions established by the event's production team. A $5.25 service charge will be apply to each ticket. Ticketing services provider is Ticketpop. Tickets also can be purchased through AUDIENCE AMENITIES: Wi-fi Internet, Service booth centrally located, VIP Club Membership programs for Club Seats sections, Party suites rental per event, 2 branded lounges Absolut & Coors Light PARKING: 46 parking spaces for Handicaps in the building; Over 10,000 Parking spaces available in about 20 nearby parking lots, Urban train station next to the Coliseo, Taxi services MARKET/DEMOGRAPHICS: Coliseo de Puerto Rico targets all demographics from kids to adults, with low, medium and high income. Coliseo is able to reach all people in Puerto Rico as well as tourists visiting the Island or that flight to enjoy a specific event. CONTACT: For bookings Wesley Elizabeth Cullen, General Manager

2012 Facilities & Event Management SuperBook

StateFlorida Spotlight Florida Spotlight Florida Spotlight Spotlight Florida Spotlight Florida

FLORIDA By Anthony Bilden

The Culture May Be Laidback, but the Sunshine State’s Live Event Venues Are Nothing Short of Dynamic


long with real estate, tourism is a big part of the Sunshine State’s economy, and it’s not just due to the beaches and warm weather. The entertainment industry, largely clustered in Orlando, is a major draw. Yet Florida’s entertainment extends far beyond its well-known theme parks: Concerts, theater, sports and more are enjoyed by both tourists and Floridians across the state in a variety of top-notch facilities. Whether it’s Andrew Lloyd Webber’s Phantom of the Opera at the Broward Center for the Performing Arts, Andre Rieu at Coral Gables’ BankUnited Center or the NCAA Men’s Frozen Four at the Tampa Bay Times Forum, Florida’s venues accommodate a diversity of events, from the cultural to the competitive. And the sampling of facilities in this Spotlight serves to make the point. One can expect a state with a strong tourism industry to offer a robust airlift, and Florida delivers with four major international airports in Miami, Fort Lauderdale-Hollywood, Orlando 80

and Tampa, respectively. Secondary international airports are found in Southwest Florida, Palm Beach and Jacksonville. Florida is also well served by interstate highways, with I-75, I-95 and I-275 running north to south, and I-4 and I-10 running east to west. And the state has an eye toward improving its transportation infrastructure. Although Governor Rick Scott recently refused federal funding for a high-speed rail linking Tampa, Orlando and Miami, the private company Florida East Coast Railway is pushing for approval to run passenger trains from Miami to Orlando, and possibly further north to Tampa and Jacksonville. It’s not all sunshine in Florida, however, as the state is still struggling to climb out of the recession. The Floridian economy, the fourth largest in the U.S. behind New York, Texas and California, grew by just .5 percent last year. That may mean a favorable negotiating climate for booking agents, promoters and event planners seeking to partner with the state’s venues. It also means that bringing major shows to Florida’s venues is effectively a muchneeded boost to its local economies. 2012 Facilities & Event Management SuperBook

Florida Spotlight Florida Spotlight

Some of the venues we profile are longtime bastions of their communities, and a prime example is the Saenger Theatre, first built in 1925 in a display of Spanish-Baroque architecture appropriate to the Pensacola area’s Spanish culture. During World War II, it stayed open late to show newsreels. The Lakeland Center was a stomping ground for a variety of classic rock acts in the 1970s, including Bob Dylan, The Rolling Stones and The Grateful Dead. Down in Fort Lauderdale, the Broward Center for the Performing Arts opened to meet the expanding cultural needs of its community in 1991, against the backdrop of the much older War Memorial Auditorium and Parker Playhouse. The Broward Center became a home to the Florida Grand Opera, the seventh oldest opera company in the U.S., dating from the 1940s. Broward is part of Florida’s most populous metropolitan statistical area (MSA), stretching from Miami to Pompano Beach and home to nearly five million people. The state’s second largest MSA is Tampa-St. Petersburg at more than two million residents, followed by the Orlando MSA at more than one million and Jacksonville at nearly 900,000. 2012 Facilities & Event Management SuperBook

As FLORIDA'S FIRST VENUE, we have been delighting audiences from Tampa, Orlando and the entire Central Florida region for over 35 years! Experience the difference a few years can make with your next concert, show, festival or event.

SIZE | FLEXIBILITY | LOCATION PROFITABILITY | STAFFING For booking and facility information contact Scott Sloman at 863-834-8144 or CONSIDER THE LAKELAND CENTER FOR YOUR NEXT TOUR, REHEARSAL OR EVENT! 4 FACILITIES UNDER 1 ROOF ✔ Arena Seating to 8,500 ✔ Convention Center ✔ 2,300 Seat Theatre ✔ Meeting Rooms


701 West Lime Street • Lakeland, Florida 33815 P 863-834-8100 • F 863-834-8101

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida

BankUnited Center Coral Gables “The Best Mid-Size Venue in the World” Opened in 2003 on the University of Miami’s Coral Gables campus, The BankUnited Center serves as the home to both Miami Hurricanes’ Men’s and Women’s Division 1 Basketball teams. BUC also has the flexibility to house world-class concerts, family shows, trade shows, corporate gatherings and other special events. BUC caters to a population of one million within seven miles and three million in Greater Miami. It has hosted a number of sold-out shows, including Green Day, Coldplay, Barry Manilow and Andre Rieu, as well as being the setting for televised events and award shows such as the 2004 Presidential Debates. SEATING CAPACITY: Maximum of 8,000+ in 200,000 sq. ft.

MARKETING: Full-service in-house marketing department. Provides mainstream and grassroots support, along with the BankUnited Center street team and sales department.

Broward Center for the Performing Arts Fort Lauderdale

The Broward Center for the Performing Arts, a 224,500-sq.-ft. facility featuring the Au-Rene Theater, the Amaturo Theater and the Abdo New River Room, opened its doors with the first national tour of Andrew Lloyd Webber’s Phantom of the Opera in 1991. SEATING CAPACITIES: Au-Rene Theater, 2,666;

STAGING: The BUC uses StageRight staging and has the ability to construct a 60 ft. by 40 ft. or larger stage. The stage height can vary from 4 ft. to 6 ft. using ME-500 legs. Available accessories are stage wings, FOH platforms, stage rails, skirting and 80 ft. of blow-through stage barricade. BACKSTAGE AREAS: Six dressing rooms, including two small star dressing rooms and two official’s dressing rooms; two visiting team locker rooms; two production offices; and a media interview room. OTHER FEATURES: Chartwells provides exclusive inhouse catering services; 10 concession stands and portable carts; 4,000-sq.-ft. banquet room; 7,500-sq.-ft. adjacent multi-purpose room; 25 VIP Suites with access to full-service catering; four-sided video scoreboard.


2012 Facilities & Event Management SuperBook

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida

SEATING CAPACITY: 100-2,500. FUNCTION SPACE: Over 30,000 sq. ft. of column-free exhibit space accommodating 185 (10 ft. by 8 ft.) exhibit booths. Two loading docks and one drive-in bay. 2,000 sq. ft. of meeting space; 10,000 sq. ft. of river-view pre-function space. OTHER FEATURES: All in-house staging equipment; inhouse A/V department; onsite catering department offering customized menus.

Amaturo Theater, 590; Abdo New River Room, 250-500. EXHIBITION SPACE: Abdo New River Room, 3,000 sq. ft. BACKSTAGE AREAS: Twelve dressing rooms, including two Star/soloist rooms; office space for touring acts.


OTHER FEATURES: Five bars, plus a new Hillside Terrace Café and new Club Level Lounge in the Au-Rene Theater after renovations. MARKETING: Creative design services, printed collateral materials, onsite advertising, Internet and email advertising, PR, collateral distribution, media buying and market plan development.

Harborside Event Center Fort Myers The Harborside Event Center hosts receptions, special events, tradeshows, meetings, concerts and conventions. It is “committed to being the premier venue in Southwest Florida and emphasizing the human dimension to client service.” 2012 Facilities & Event Management SuperBook

Beach Boys 50th, Alicia Keys, Sting, Juanes, Michael Bublé, Mike Epps, George Lopez, Norah Jones, Disney’s The Lion King, Chelsea Handler, Bon Iver, Jerry Seinfeld, Wicked, Chris Rock, Jon Stewart, Gilberto Gil, Il Divo, Renée Fleming, Soweto Gospel Choir, Jersey Boys, Janet Jackson, Wilco, Chris Cornell Morsani Hall 2,610 Seats • Ferguson Hall 1,042 Seats • Jaeb Theater 268 Seats TECO Theater 250 Seats • Shimberg Playhouse 130 Seats

• 3 million adults within 60-minute drive • State-of-the-art 5-theater entertainment complex in downtown Tampa • Experienced in-house staff, including production, ticketing and marketing with media buyers and graphic designers


Contact for avails: or Check out our specs at

Our Morsani Hall has been ranked (for 5,000 seats and under) #3 in the world in Billboard’s Decade End Charts and the 2010 Mid-Year Charts.




Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida

The Lakeland Center Lakeland “Quality Events, Superior Entertainment” Opened in 1973, The Lakeland Center was renovated in 1996 to add Sikes Hall and enclose the entire complex under one roof. It now comprises four facilities: Jenkins Arena/Youkey Theater/Sikes Hall and Exhibit Hall. Featuring easy access to two major international airports, The Lakeland Center is the summer home to Feld Entertainment and the annual summer rehearsal home for Disney on Ice and Disney Live. SEATING CAPACITIES: George Jenkins Arena: 8,500 (full house), 4,300 (half house). Arena floor width (north to south wall) 106 ft.; maximum arena floor depth (east to west wall) 230 ft. Youkey Theater: 2,296. EXHIBITION SPACE: 27,000-sq.-ft. Exhibit Hall (columnless/splits in half ); 25,000-sq.-ft. Sikes Hall (column-less/ splits into six rooms); four additional meeting rooms. STAGING: Maximum stage dimensions are 60 ft. by 40 ft., adjustable height from 4-6 ft.; larger stage available for additional cost; sound wings available, 16 ft. by 16 ft. FEATURES: In-house catering by Ovations; onsite hotel; ticketing system.

Osceola Heritage Park/Silver Spurs Arena Kissimmee “Central Florida’s Event Complex” Osceola Heritage Park (OHP) is a 120-acre entertainment complex that includes the 10,500-seat Silver Spurs Arena, 90,000-sq.-ft. Exhibition Building, Osceola County Stadium (home of the Houston Astros Spring Training) and KVLS Pavilion (Osceola County Fair). Opened in 2003, OHP also hosts meetings, conventions, concerts and stage shows. SEATING CAPACITIES: Silver Spurs Arena: end-stage, 9,910; in-the-round, 10,500; half-house, 5,588; theater, 3,688. FUNCTION SPACE: Exhibition Building: Exhibition Hall, 47,850 sq. ft.; Kissimmee Room, 5,040 sq. ft.; three Kissimmee Room breakouts, 1,680 sq. ft. each. St Cloud

MARKETING: Full-time marketing department; fulltime group sales department; club e-mail weekly events blast; quarterly updated pocket calendars; annual season ticket brochure; direct mail program; Twitter/ Facebook presence.


2012 Facilities & Event Management SuperBook

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida

Room: 5,040 sq. ft.; two breakouts, 3,360 sq. ft. and 1,680 sq. ft. Pre-function space, 8,322 sq. ft. STAGING: In-house staging: over 5,100 sq. ft.

BACKSTAGE AREAS: Two floors connect to the backstage area with a total of 13 dressing rooms. Large catering room on the ground floor seats 60+.

BACKSTAGE AREAS: Silver Spurs Arena: four team locker rooms and two star dressing rooms.

OTHER FEATURES: Permanent and rotating visual art exhibits in two galleries and various locations around the facility.

OTHER FEATURES: Silver Spurs Arena: curtaining system, concrete floor with unlimited load capacity, dirt installation available, two overhead doors for easy loading at separate ends of arena, 12 luxury suites and one party suite, free WiFi.

MARKETING: 12-person marketing department capable of advertising/media buying, promotions, digital media, PR, grassroots, group sales, sponsorship and graphic design services.

MARKETING: Silver Spurs Arena provides advertising, marketing, PR, grassroots and social media services. In addition, OHP provides services via Ticketmaster in pre-sale opportunities, group sales and Ticketmaster’s mail manager services.

Ruth Eckerd Hall Clearwater Designed by the Frank Lloyd Wright Foundation, Ruth Eckerd Hall is consistently ranked in the top five venues in the world with seats of 2,500 or less by industry trade publications and is known for its acoustically perfect auditorium. Artists from America and around the world are included in a lineup of more than 200 performances a year. A not-for-profit organization, Ruth Eckerd Hall is located in the 13th largest market, which includes Tampa, St. Petersburg and Clearwater.

Saenger Theatre Pensacola The Spanish Baroque/Rococo style Saenger Theater, which first opened in 1925, has undergone a $15-million renovation and expansion. Generations of Pensacola-area residents have enjoyed music, dance, comedy and drama at the Saenger, known as the Grand Dame of Palafox Street. SEATING CAPACITIES: 1,650 with orchestra pit; 1,594 without orchestra pit. FUNCTION SPACE: 3,000-sq.-ft. meeting room dividable into 1,000 and 2,000 sq. ft.

SEATING CAPACITY: Continental-style seating for 2,180.

STAGING: 71 ft. by 38 ft. stage with 43 ft. Proscenium.

FUNCTION SPACE: Margarete Heye Great Room, a 5,500-sq.-ft. multi-purpose banquet facility.

BACKSTAGE AREAS: Six dressing rooms, including two Star dressing rooms, musician’s warm-up room near Orchestra Pit, productions offices and more.

STAGING: Stage is 105 ft. wide by 45 ft. deep by 70 ft. high. Proscenium is 60 ft. wide by 30 ft. high. Full complement of soft goods. Orchestra shell when fully extended is 34 ft. deep by 60 ft. wide, and is completely enclosed with ceiling and sidewalls. Two Steinway model “D” concert grand pianos. 2012 Facilities & Event Management SuperBook

MARKETING: In-house agency available. Access to 20,000-subscriber email database for event promotion, 5,000plus venue Facebook fans, Twitter followers and venue Web site banner advertising. 85

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida Maestro’s Restaurant, Maestro’s Cafe or Maestro’s On The River. Free Wi-Fi. MARKETING: The Straz Center’s Marketing Department offers event marketing, PR, graphics, digital marketing and video/photography services. Staff service may be available for those using the facilities.

Tampa Bay Times Forum Tampa Straz Center for the Performing Arts Tampa “Inspiring audiences and artists to dream and discover, to create and celebrate”

Opened in 1987, the Straz Center consists of five theaters, three restaurants and the Patel Conservatory. The 335,000-sq.-ft. facility hosts one of the nation’s leading Broadway series and is nationally respected for presenting a wide variety of concerts, theater and dance performances and events, and for its resident company, Opera Tampa. SEATING CAPACITIES: The performing arts complex consists of five distinct theaters, a performing arts Conservatory, a rehearsal hall, boutiques and three onsite restaurants and banquet facilities. The five theaters are Carol Morsani Hall (2,610 seats), Ferguson Hall (1,042 seats), the Jaeb Theater (268 seats), the TECO Energy Foundation Theater (250 seats) and the Shimberg Playhouse (130 seats). FUNCTION SPACE: Carol Morsani Hall, Ferguson Hall, the Jaeb Theater, the Shimberg Playhouse and the Rehearsal Hall are all available for rental. Each hall is equipped with audio, lighting and backstage equipment to serve general performance needs. The Straz Center provides a loading dock area that can accommodate four full-sized tractor trailers at one time. OTHER FEATURES: Patel Conservatory’s 45,000 sq. ft. includes 20 studios. Dining is available at the Straz Center’s

86 “Epic Music. Epic Memories. Epic Times.” The 670,000-sq.-ft. Tampa Bay Times Forum (originally the Ice Palace) first opened in 1996. The venue is home to the Tampa Bay Lightning and Tampa Bay Storm, and has hosted numerous concerts and major sporting events including, most recently, the NCAA Men’s Frozen Four. In 2011, the Forum underwent a $45-million transformation that included items such as all-new seating, renovated suites, an 11,000-sq.-ft. outdoor party deck and a signature old-time hockey pipe organ. SEATING CAPACITIES: Blue Line Theatre, 6,000; halfhouse, 10,000; end-stage, 15,000; in-the-round, 18,500; hockey, 20,000; basketball, 20,000. STAGING: 60 ft. by 40 ft. with 12 ft. by 24 ft. sound wings; height from 48 in. to 72 in. rising in 2 in. increments. BACKSTAGE AREAS: Four team-sized locker rooms; five performer dressing rooms; rooms for production, promoter and catering. OTHER FEATURES: 17 concession stands and 32 specialty food units; full-service restaurant, the Firestick Grill; 69 renovated luxury suites; 11,000-sq.-ft. Bud Light Outdoor Party Deck; full-service sports store. MARKETING: Full-service marketing support including media buying, graphic design and PR. Offers in-arena exposure, including cross-promotional opportunities with venue teams, as well as additional advertising exposure in the Tampa Bay market.

2012 Facilities & Event Management SuperBook

Advertiser Index

1st Mariner Arena......................................... 47

Lloyd Noble Center..................................... 75

Adler Theatre/River Center......................... 66

The Morris Performing Arts Center............................... 64

Allen County War Memorial Coliseum..... 57 Arie Crown Theater...................................... 59 ASU Gammage............................................. 71 BC Place......................................................... 76 Beaumont Civic Center Complex.............. 75 Black River Coliseum.................................... 60 Bridgestone Arena....................................... 50 Bridge View Center...................................... 11 Burnsville Performing Arts Center............. 15 Cabarrus Arena & Events Center............... 51 Chesapeake Energy Arena......................... 73 Clay County Regional Events Center........ 61 Coliseo de Puerto Rico................................ 79 David A. Straz, Jr. Center for the Performing Arts................................ 83 Dunkin Donuts Center................................. 43 Elgin and Winter Garden Theatre Centre.............................................. 77

MTS Centre................................................... 33 MTS Seating.................................................. 18 Paramount Theatre...................................... 35 Prudential Center......................................... 32 Racine Civic Center...................................... 65 Rushmore Plaza Civic Center.............Cover 2 Sanford Center............................................. 37 SMG.............................................................. 6-7 StageRight..................................................... 17 Swiftel Center................................................ 67 Taco Bell Arena at Boise State University............................................. 75 TD Garden....................................................... 5 Times Union Center..................................... 42 Topeka Performing Arts Center................. 23 Toyota Center............................................... 74 United Spirit Arena....................................... 34

Florence Civic Center.................................. 53

United Wireless Arena................................. 68

Ford Center................................................... 62

U.S. Cellular Arena..............................Cover 4

Grand Canyon University Arena........Cover 3

VenuWorks..................................................... 49

Hoyt Sherman Place..................................... 63

Verizon Wireless Arena................................ 45

HP Pavilion....................................................... 3

Weldon Williams & Lick............................... 19

INTRUST Bank Arena................................... 38

Wells Fargo Theater..................................... 13

i wireless Center........................................... 36

Wright State University’s Nutter Center.................................................. 9

The Lakeland Center................................... 81 2012 Facilities & Event Management SuperBook


CLOsing Thoughts

Gentle Vigilance BY David Korn

Chief Operating Officer Facilities Media Group


bout 10 years ago, the accounting firm I worked for was Vigilance.” In other words, security must be alert, but also contracted by an international corporate lender to peract with professionalism and courtesy. When employed effecform audit work on its behalf. We were invited to spend tively, gentle vigilance enables security personnel to act in an a day at the lender’s Manhattan corporate offices, which unobtrusive manner, allowing attendees to enjoy their event occupied multiple floors. The design, layout and overall without interruption. look of the floors were generally similar, and returning from a Prior to joining Metropolitan Exposition Services, a lunch break, I mistakenly exited the elevator onto the wrong tradeshow management company, Samara Plastini managed floor. Upon arriving to the area that the conference room and planned meetings and events for more than a decade. we were working in should have been situated, I found a pair Describing her meeting planner experience, Samara said that of offices, and was slightly bewildered. Upon realizing my at less secured events she would instruct her staff to “kindly error, I retreated towards the elevators to return to the correct approach” individuals who did not appear to have a badge, floor. Prior to my arrival at the elevator bank, an overzealous and request to see one. Were an attendee not to have a executive who had spotted me walking the corridors caught badge, the individual would be politely walked to the registraup with me, and rudely escorted me off his floor with his arm tion desk to obtain one. After handing the attendee off to around my shoulder, not giving me the courtesy to explain my the registration staff, it would be challenging for the individpresence. ual to attempt to re-enter the event were he As this anecdote indicates, people may or she a crasher. Displaying a calm and colunintentionally end up in places where they lected approach ensured cooperation without oth training and do not belong. Meeting and event planners, creating any type of interruption at the event. and facility security personnel, know that Jokingly, Samara lamented, “Unfortunately, communication about sometimes people will intentionally be where there were times that I could not catch them an event, and systems all!” they do not belong. Attending a conference a couple of years Both training and communication about being employed, are back, I noticed many people networking in an event, and systems being employed, are the hotel lobby outside the meeting rooms, components of gentle vigilance. essential components essential some of whom were neither listed on the Lloyd S. Doughty, II, Security Manager at attendee roster nor wearing badges. To my the Verizon Wireless Arena in Manchester, of gentle vigilance.” surprise, a partner in a well respected profesNew Hampshire, emphasizes that staff sional services firm “crashed” the sit-down “being briefed/trained properly ensures that lunch after striking up a conversation with a questions get asked and answered… before potential client outside the dining area. This past December, (the) doors even open.” Coupled with the general security while attending the opening reception of an industry confermeasures in place at larger venues, Doughty suggests that ence at a hotel, I recalled that crasher’s transgression, and when properly trained staff are “looking for and going with wondered: Would the open bar at the party – or meals at that ‘just doesn’t look right,’ ‘just doesn’t feel right’ instinct,” any event – attract bold (and unethical) hotel guests? It was events will run smoothly. With the ability of crashers to disapparent that the potential for disruption of an event is huge, rupt an event, interfere with or infringe upon event patrons especially if the host of the reception would not appreciate participating in an event, gentle vigilance will ensure unaucompetitors or other unwelcome industry members at their thorized entry is prevented and events run smoothly. event. How then do event planners deter outsiders from As my involvement with the meeting industry increases attending events? Clearly, registration desks, tickets, passes, since my appointment at Facilities Media Group, my apprebadges and invitations are common tools employed to limit ciation of event safety and security has deepened. A debt of convention goers attendance at events. But, what happens gratitude is owed to the planners and facility personnel whose when someone slips through? efforts are essential to creating successful conventions, meetSpeaking with industry professionals, there did appear ings, tradeshows and other events. Now, as I exit an event to be a common, yet professional approach to deal with and security personnel, ushers, and other event staff thank me this recurring situation, which I would frame as “Gentle for attending, I am sure to thank them in return.



2012 Facilities & Event Management SuperBook



Grand Canyon University Arena would like to thank all the bands, agents and promoters that helped make our inaugural three months an enormous success.

For booking and rental information call

Cathey Moses at 602-639-8052 or Grand Canyon University Arena | Bob Machen, General Manager | 3300 W. Camelback Rd., Phoenix, AZ 85017

2012 Facilities & Event Management SuperBook  

For Booking Agents, Promoters, Talent Buyers & Special Event Planners. 80 Venues Profiled. Featuring: 2012 Prime Site Awards, Performing Ar...

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