SAGICOR SYSTEM UPGRADE Coming Soon Sagicor Business Card + Triple Rewards Campaign + SMS Alerts +
CONTENT
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Editors’ Note
Triple Rewards Campaign
Sagicor System Upgrade
Sagicor Bank Business MasterCard Credit Card Your Partner in Business
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Sagicor Bank MasterCard #bestrewardsever
Experience E-bank!
National Cyber Security Awareness Rewards Redemption Sagicor Bank Merchant Services
Editors’ Note Nioka L. Harrison Manager, Card Products
Hello Cardholders! We’re happy to be sharing SWYPE with you again! There are so many exciting things happening and we’re sure you’ll want to hear about them.
In this issue, we reintroduce our payment processing product to merchants through our new and improved VeriFone point of sale devices.
As we continue our journey to building a better bank, we are pleased to inform you that we will be upgrading our credit card platform and improving our product offerings and service to you. Experience online banking like never before with e-bank from Sagicor Bank! With 24-hour access to your credit card balance and statements, cardholders can conveniently manage and track their credit card accounts.
As we endeavour to serve you better, we encourage you to ensure that your contact information is accurate and up to date. Send us your feedback at: SBJ_SwypeFeedback@sagicor.com. We look forward to hearing from you!
We take this opportunity to remind you that our Sagicor Bank MasterCard Business credit card is “YOUR Partner In Business.”
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Sagicor System Upgrade In an effort to improve our product offerings and to serve you, our valued cardholders, we are currently working on improving our credit card platform. This means that in the next few weeks, there will be changes to the system. We anticipate that these changes will make using and benefiting from your Sagicor Bank credit card much more convenient and rewarding.
We are doing our very best to ensure that you are not impacted in any way. If you are, our friendly and knowledgeable Client Care representatives are available at 1-888-SAGICOR (724-4267) or SBJ_CardServices@sagicor.com if you should require any assistance.
KEY POINTS 1. Changes to Statement Layout •
Summary of key cardholder agreement terms on the rear;
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Ability to change account information (name, address) by submission with supporting documents;
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Full bank contact information details.
2. Improved Card Mailer • Reminders of the importance of card activation on receipt of credit cards; •
Differentiation of new credit cards and renewal credit cards;
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Clear contact numbers for the Client Contact Centre for customer service assistance.
3. For those of you who had Dual Currency Cards, you are now able to make your payments easier, in US Dollars (US$) only, if you chose to do so. It is also important to note that as of November 9, if you have access to e-Bank, your previous Jamaican Dollar (J$) transactions will only be available for viewing on your credit card statements. If you are not yet registered for e-bank, now is a good time to do so. More information ahead!
PLATINUM CARDHOLDERS TO RECEIVE SMS ALERTS! As we improve the security features on our credit cards, Sagicor Bank MasterCard Platinum cardholders will start receiving SMS/text alerts for transactions over J$20,000. These alerts will instruct cardholders to immediately communicate with the Contact Centre to verify certain transactions. SMS will include the following transaction details: - Transaction Amount; - Merchant Name; - Transaction Date & Time; - Number to call if transaction was not done by cardholder. Efforts are being made to bring this feature to other cardholders in the near future to improve Fraud Monitoring of transactions through this process.
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SAGICOR BANK MASTERCARD BUSINESS CREDIT CARD
Your Partner in Business
5 reasons your business needs a Sagicor Bank MasterCard Business credit card: Easily track business expenses by not paying with cash Earn rewards points with every purchase that may be used for redemption for travel and/or hotel accommodation Simple cash flow management with the additional credit line and the ability to revolve credit balances Currently available at an interest rate of 21.95% until December 31, 2016 Easy Savings/Cross Border - 5% discount on every purchase with your Sagicor Bank MasterCard Business credit card at participating hotels, restaurants, gas stations or auto-service entities in the USA. You may visit www.easysavings.com/crossborder for details. 6 SWYPE V3
Apply Now! Speak to a Business Banking representative at any Sagicor Bank branch for information or visit www.sagicorjamaica.com. For more product information, call us at 1-888-SAGICOR (724-4267).
Experience HAVE YOU SIGNED UP FOR E-BANK? Sagicor’s e-bank is now giving cardholders the power to manage their credit card accounts like small businesses, while improving their banking and budgeting skills in the process. Cardholders are being encouraged to sign up and make use of e-bank as it is more convenient than visiting a branch. You can: • View monthly statements • Receive outstanding and available balances by text messages • View transaction details 24/7 With Sagicor e-bank you and your mobile are always connected. Manage your credit card account from any smart device when you download the e-bank app today! Available on App Store and Android App Google Play
Accessing e-bank is easy. Cardholders are being encouraged to submit an application to register for our online banking. To register, visit Sagicor’s web page at sagicorjamaica.com, then click on Forms and select “Personal E-banking” from the Banking list. Fill in the form and submit to your nearest Sagicor Bank branch to start the process. The registration will be completed within 5 business days.
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National Cyber Security Awareness October is recognized as National Cyber Security Awareness Month (NCSAM) each year. As such, we advise you, our valued clients of the security steps you should take before using your credit cards online. Ensure you are confident you know who you are dealing with and that you are dealing with a reputable company/ organisation with a proven track record. Contact the provider prior to the transaction to confirm, whenever possible. If any doubt exists do not use the provider. •
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Keep passwords and username completely confidential. Any legitimate payment provider will never request details in regards to your pin number or password. Do not e-mail your credit card number to any provider. Look for a padlock site or a solid key in the status bar at the bottom of the window to indicate you are on a secure page. These symbols mean the information you are sending is encrypted and cannot be read by other internet user.
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Do not click on pop-up windows when making payments or go to different links on the site.
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Ideally, the website should cover delivery method and costs; currency accepted; return and refund policies; any taxes that are applied; contact telephone number and email address. Read these carefully.
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Check your statement ensuring the correct amount has been debited as per your records.
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The physical security of the card is the cardholder’s personal responsibility.
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Report lost cards immediately.
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Report suspicious merchant behaviour or if you suspect that your card might have been compromised.
Secure site address box should start with https:// and NOT http://. Sites that start with https:// have an added encrypted layer.
Rewards Redemption Response within 24 hours.
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Sagicor Bank Merchant Services Sagicor Bank is proud to reintroduce our payment processing product to merchants through our new and improved VeriFone point of sale devices. Our goal is to help merchants grow their businesses by allowing them to accept electronic debit and credit card payments quickly and affordably. With our newly updated processing platform and systems, you can rely on us to process all types of payments for your merchant account — Visa, MasterCard, and Multilink transactions — quickly, reliably and securely.
Sagicor Bank understands that payment acceptance needs may vary according to your business size and industry, so we offer payment processing for any type of business — restaurants, retail, hotel and more in both Jamaican and United States dollars. We are committed to making on-going industry-wide improvements in merchant services to help ensure that our customers can realise the full value of their merchant account and improved returns for their business. Contact a Sagicor Bank customer service representative or email us at merchantsupport@sagicor.com for more information.
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Contact us Sagicor Bank (Head OfďŹ ce) 17 Dominica Drive, Kingston, Jamaica
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FOR CLIENT SERVICE AND EMERGENCY ENQUIRY
Jamaica, Toll Free: 1-888-SAGICOR (1-888-724-4267) USA/Canada: 1-877-SAGICOR (1-877-724-4267) Europe/Worldwide: + 800 4 SAGICOR* "+ may vary worldwide" (+ 800 4724 4267) Email: SBJ_CardServices@sagicor.com
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72B Hope Road, Kingston 6, Jamaica, W.I.
876. 665. 0772