sa express employee magazine | july 2014
We Heart SAX
contents
03 CEO Letter 04 Training & Development Calendar 06 Station Feature: Richards Bay 08 Events & Letters
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CEO Letter Dear colleague s The buzz of th e December ho liday season se repercussions of ems a distant m our exuberant sh emory as we no opping. We are w address the back at school an by now back into d have probably the work routine se ttl ed in . Students are to their daily routi While 2014 was nes of homewor a difficult year k, fo ch r or us es , we must look brighter days ar and sports. ahead in 2015 e ahead of us. with the knowle Although we fa of us have the co ce dge that d ch allenges in 2014 urage to rise up , we ought to be and meet any ch that, collectively, lie ve that all allenges that 20 we will emerge 15 might bring. stronger people I am of the view Thank you agai an d a st ronger company n for your trem . endous contrib December. Beca utions towards use of you, over our Festive Char 20 0 ch ity Giving Drive ildren from the shoes and gifts in Sithandizingane . As a company Care Project rece we were able to was a beautiful ived school come together example of ubun to give back to tu in action. the less fortunat Let me also than e. It k all of you for yo ur on especially those going commitm who worked ha ent to making rd throughout th SA Express a sa is our key differe fe airline; e Festive Season ntiator and has to ca rr y ou de r valued passen fin ed us for the la to ensure that gers. Our safety st 20 years. We our excellent tra record should guard ag ck record remai ainst any form Therefore, I am ns untainted. of complacency truly grateful fo r all of your loya the ongoing un l service to our certainty around passengers as w th e company. We co ell as your unde a durable solutio ntinue to work rstanding durin n to the financia with the shareh g l and operation older and the bo all of our stakeh al challenges facin olders and confi ard to finding g th e co de m nt that we will ha pany. We are sti in the next few ll in consultatio ve a positive re weeks. n with solution to all of these matters to Our turnaround share with you is going full stea m ahead. We ar plan. We have se e still engaging en improvemen to implement al ts in certain areas. Lo l components of in our financials. ad factor is up an our turnaround Our success is cr d we are startin uc ial to show that g to see some im In this regard, th e SA X business model provements we urge you to works. please remain expectations by focused on serv upholding the hi in g ou r customers dilig ghest standard please be advise ently and exce s we pride ours d that we will on eding their elves on provid ly ing at SA Expres co mmunicate fact I thank you all fo s. As a key stakeh s and decisions r your on-going older, to you in due co patience and un Express and en urse. derstanding. Le sure that we co t’s m ak e nti 20 nue to provide 15 a year of grea Yours sincerely valuable service t achievements . for SA Inati Ntshanga
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Training
& development
Calendar Please make sure your book your training ahead of time with training forms available on the public folders drive. If you need more information on the training available, please send your enquiries to: kgovender@flyexpress.aero Â
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company news
STATION FEATURE: RICHARDS BAY Name of station: Richards Bay
Years in operation: 1997 – current Number of staff employed: 18 including cargo Operational functions (what happens at the station):
The station believes in growth and we are proud to say that all of our staff are multi-skilled in our operation functions, such as check-in, boarding, ticket sales and reservations, flight management, word tracer baggage tracking and handling, financials for the station, ramp handling and cargo. We also strive to ensure that our passengers experience a professional yet personal customer service when travelling through our station. What makes your station unique?
The people in Richards Bay work with passion and commitment to make sure that we deliver on our promise to our passengers by focussing on the values of SA Express. What is the most challenging thing you experience at your station?
On an operational level, the distance and restrictions of our runway are challenging during bad weather conditions because this leads to diversions. What is the funniest thing that’s happened at your station?
It would have to be the AKA “Strike Action” experience. From 4x4 to quad biking and fence jumping, it was awesome how the team just pulled together to ensure the safety and security of the aircraft. Other special moments happen when we have bad weather looming and passengers are unhappy
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expresso | February 2015
and frustrated and the staff having limited options to accommodate all the passengers. And then suddenly, there is the sound of a Q400 landing. The joy and cheering that reverberates throughout the airport is awesome. That’s one time when the passengers and staff feel the same relief and are all smiles. What do you hope to see happening in the future or your station?
Our dreams for Richards Bay are endless. We would like to see SA Express as the known airline of choice in the Zululand/KZN Markets. Richards Bay hosts some of the biggest industries in South Africa; the Port of Richards Bay is expanding to accommodate expected future growth and it will be awesome to offer our passengers a more effective and efficient service into Richards Bay by linking it to other destinations. Focusing on the staff, it will be a dream come true to become the training hub for Airport Operations and to ensure a consistent standardised service delivery across all SA Express stations. Anything you’d like to tell us about your station?
The station is proud to have received two “Best Team” awards, the CEO Award and both internal and external Customer Service awards. We participate actively in all events to ensure that we always keep the fun in our work. The Richards Bay Station consists of a diverse team of individuals who can identify each other’s strengths and weaknesses which is what makes us such a dynamic team. We love our company and would like to say a big thank you to SA Express for allowing us to be a part of this corporate family.
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Upcoming events:
23rd – 25th February 2015
Meeting Africa Tourism Conference
28 February 2015
Metro FM Awards
27 – 28 March 2015
Cape Town Jazz Festival
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Regards a anley Sidimel Madahuvhi St
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expresso | FEBRUary 2015