5 minute read
Exness New Account Not Opening – Troubleshooting Guide for 2025
If your Exness new account is not opening, here’s what to check first 👇
✅ Use the correct official link → Exness Sign Up Here✅ Make sure your email isn’t already registered✅ Set a strong password (uppercase, lowercase, numbers, symbols)✅ Complete verification with valid ID and proof of address✅ Ensure your country is supported✅ Use the correct server and platform (MT4/MT5)✅ If still blocked, contact Exness support
1. Understanding the Problem
Many traders in 2025 report issues when trying to open a new Exness account.You may click “Open Account” or “Sign Up” but the page doesn’t load, registration doesn’t complete, or login fails afterward.
Common causes include:
Email already registered
Weak or invalid password
Missing verification documents
Wrong trading server
IP or region restrictions
Fortunately, all of these can be fixed quickly with a few easy steps.
2. Step 1 – Use the Official Registration Link
Always start from the official Exness site.Go directly to: 👉 Exness Home Page
From there, click “Sign Up” or go directly to the sign-up form:👉 Create New Account
This ensures you’re connecting to the real Exness system and not a fake or expired mirror site.
3. Step 2 – Check Your Email and Password
If your new account isn’t opening, double-check your email and password.
Here’s how to fix common issues:
Use a new email not previously used with Exness.
Avoid temporary or disposable emails.
Choose a secure password with at least one uppercase letter, one lowercase, one number, and one special character.
Avoid spaces and unsupported characters.
💡 Tip: Save your login details somewhere safe to avoid login issues later.
4. Step 3 – Verify Your Account Properly (KYC)
Verification is required before your Exness account is fully opened.Without it, some users see “account not available” or “profile incomplete.”
To verify:
Log in to your Personal Area.
Verify your email and phone number.
Upload your ID or passport (must be valid and clear).
Upload your proof of address (utility bill or bank statement from the last 6 months).
Once approved, your account becomes fully active and ready to trade.
5. Step 4 – Check Country and Region Restrictions
Exness operates globally but is not available in all countries.If you try to register from a restricted country, the system may block or freeze your account.
To fix this:
Make sure your country of residence is supported.
Use your real location — Exness verifies it during KYC.
If traveling, try registering once you’re back home for stable verification.
6. Step 5 – Platform Login Errors (MT4 / MT5)
Sometimes, your account opens successfully, but you can’t log in to MetaTrader 4 or 5.It can still appear as if the account is “not opening.”
Make sure you:
Use the correct trading server name shown in your Exness dashboard.
Enter your login number (not your email).
Use your trading password, not your Personal Area password.
Choose the correct platform — MT4 and MT5 logins are different.
💡 Tip: Always copy-paste your login credentials to avoid typing errors.
7. Step 6 – Check for Browser or App Issues
If the registration page doesn’t load or buttons don’t work:
Clear your browser cache and cookies.
Disable VPNs or ad-blockers.
Try another browser (Chrome, Edge, Firefox).
On mobile, use the Exness Trade App for Android or iOS.
If still not working, restart your device and retry via Exness Sign Up Page.
8. Step 7 – Account Locked or Frozen After Registration
Sometimes, after completing sign-up, your account appears locked.This usually happens due to incomplete verification or suspicious activity.
To fix it:
Log in to your Personal Area at Exness
Check if you’ve received any security alerts.
Submit missing documents immediately.
Wait for confirmation (usually under 24 hours).
Once verified, you’ll regain full access.
9. Step 8 – Contact Exness Support
If all else fails, Exness provides 24/7 multilingual support.You can reach out directly from the Help Center inside your Personal Area or via live chat on the website.
When contacting support:
Include your email, error description, and screenshots if possible.
Ask them to check whether your account is pending approval or needs reactivation.
💬 Exness support is quick — most issues get resolved within hours.
10. Frequently Asked Questions (FAQs)
Q1: Why can’t I open an Exness account after registering?You may not have verified your ID or used an unsupported email or country.
Q2: My verification was rejected — what should I do?Re-upload clear, valid ID and proof of address matching your profile details.
Q3: Can I trade before verification?You can use a Demo Account, but real trading requires verification.
Q4: I forgot my password — can I reset it?Yes. Use the “Forgot Password” option on the login page and follow the steps.
Q5: How long does account activation take?Usually within minutes, but may take up to 24 hours after verification.
Q6: Can I open multiple accounts?Yes — Exness allows several MT4 and MT5 accounts under one profile.
11. Final Thoughts
If your Exness new account is not opening, don’t panic — it’s usually a small fix.Start from the official links, verify your details, upload valid documents, and check your login credentials.
You’ll be trading in no time.
👉 Start Fresh Today: Open Your Exness Account NowOr visit the homepage here: Exness
See more:
How To reset EXNESS demo Account
How To Open demat Account in EXNESS
How To Open funded Account in EXNESS
