ADVERTORIAL
Shaping the Future of Venue Management NEWGEN BUSINESS SOLUTIONS’ CONVENTIONSUITE SOFTWARE AT IAVM’S VENUECONNECT 2023 Diving into the VenueConnect 2023 Experience: ConventionSuite, a game-changing event management software system built atop Oracle NetSuite, ventured into the dynamic world of venue management and event planning earlier this year. Participating in the International Association of Venue Managers (IAVM) VenueConnect 2023 Tradeshow served as a platform to educate and inform a wider audience. With a blend of anticipation and eagerness, the ConventionSuite team stepped onto the IAVM stage, ready to engage, learn, and contribute to the vibrant community that shapes the future of venue management. Participating in VenueConnect and presenting our venue management software was a defining moment for our company, a testament to our commitment to innovation, and recognition of the importance of collaboration within the industry. How ConventionSuite is transforming the event venue industry: ConventionSuite’s venue management software has become a cornerstone of modern event planning, offering a range of features that optimize processes, enhance communication, and elevate the overall guest experience. By embracing this technology, event professionals can revolutionize the way they plan and execute events, setting the stage for memorable and impactful experiences. “When it was time to replace the web-based portion of our services, we decided to upgrade to ConventionSuite,” comments Dave Houston, former President, Rosemont Exposition Services, Inc. “This was a proactive choice that ensured 20 Oct/Nov/Dec 2022 Exhibit City News
consistent support and function in the future. The NewGen team handled the implementation and customization very well, and I’d highly recommend using their services.” One of the most significant advantages of venue management software is its ability to automate and streamline various operational tasks. Event scheduling, resource allocation, booking confirmations, case management, and invoicing are all integrated within a single platform. This eliminates the need for manual data entry and reduces the risk of errors that can lead to costly setbacks. By centralizing all operations, venue managers can achieve in minutes what might have previously taken hours. “The distinction between Reactive and Proactive looms large in this context,” says Rick Kostopoulos, CEO/President, NewGen Business Solutions. “Picture this: trying to seamlessly harmonize seven disparate systems versus wielding the power to shape your own destiny by scripting KPIs and ‘AI Logic’ within a simple click-to-code of one system, ConventionSuite. The choice appears evident. Can we truly usher in an era of ‘AI’-like decision-making without centralizing our data? The answer, quite simply, is a resounding NO.” Setting the Standard: Customer Service Excellence Beyond Comparison ConventionSuite leverages a combination of AI and an intelligent staff response system, creating an unparalleled case management system. This claim holds true because all the essential data required for making rapid decisions regarding support cases is
self-contained within a single system. Today, we embark on the logical progression into Event Venues. The linchpin here is the holistic presence of ALL data within the ERP – Enterprise Resource Planning. Our objective is clear: supplanting half a dozen antiquated, disjointed systems with one comprehensive solution, where that ONE system possesses AI capabilities, making everyday decisions not only more efficient but also smarter. (And let us be candid, transitioning into new industries becomes remarkably smoother when your data is consolidated, and your technological tools are current.) The credo endures: Reactive versus Proactive. Embracing agility, precision, and relevance, for the era of obsolete systems cobbled together with outdated technology, unfit for the cloud, has irrevocably passed. Connecting and Collaborating: IAVM’s VenueConnect 2023 provided an exceptional platform for connecting with fellow industry professionals. As we engaged in conversations with venue managers, event planners, and industry experts, we discovered a common thread of enthusiasm for innovation and improvement. Attendees were eager to discuss pain points, challenges, and potential solutions, and our software’s adaptability and versatility struck a chord with many. These interactions were not confined to our booth alone; networking events such as DirectConnect, educational sessions, and casual conversations provided countless opportunities to connect and collaborate. Conclusion: At NewGen Business Solutions, we understand the industry and the importance of collaborative partnerships. Let us show you how this powerful tool can revolutionize your operations and boost your bottom line. For more information: Email: sales@newgennow.com Website: https://conventionsuite.com/