Networking2.1 | an update on the new metrics for meetings

Networking 2.1 Updated metrics for meetings

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For some time companies and organisations have looked to sports teams to understand the dynamics that make a coherent and high performing team. The imminent return to the workplace will see companies looking to re-instill their corporate values and re-boot their own high performing teams. The training ground is where elite athletes spend most of their time; honing their skills and planning for the season ahead in a safe and discreet environment. With this analogy, and with our general sporting connections, each of our hotels can be hired as an exclusive events and training campus, a safe space to learn new tactics and a safe environment for your team.

- Danny Pecorelli, Managing Director of Exclusive Collection

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The event sector is built on the business of networking, whether a business event, family celebration or partnering with like minded suppliers. We shake hands, shape ideas and share knowledge and the 2-metre distancing rule is having a major impact on how meetings are managed and staged.

As more advice becomes available, we are updating our meetings and events SOP manual to ensure that we maintain our hard-earned reputation for customer experience. Networking 2.1 succeeds our previous document and draws on new World Health Organisation and UK government advice.

The purpose of the document is to underline our continued good practice and procedures for meetings and events and should give organisers confidence and our guests assurances. Ultimately it is government advice on how to and how many we can bring together that will be the driver of the important business of networking. As and when more advice is given, we will further review and update our detailed actions.

Throughout the process we have considered four important new benchmarks for events; sanitisation, physical distancing, wellbeing and touch-less. Our top-line activities around these four focuses are detailed below, along with full details of the customer journey of Networking 2.1.

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Sanitisation:

• For

conferences

overnight

accommodation

requiring we

will

commit to at least 24 hours between the last guest leaving and new guest arriving

Sanitisation: a new quality assurance

to ensure our teams ‘10 High Touch’ cleaning programme is carried out, and finished with a disinfectant fogging machine for optimum cleanliness.

•

Hand sanitising products, already

standard in our lobbies, will appear in every area of our properties for use during coffee and afternoon breaks, as a pre-lunch or dinner cleanse, as well as back of house areas for our teams to continually sanitise whilst moving through the property.

•

All guests and team members will

be asked to carry out a non-invasive retinal temperature check on arrival.

•

PPE will be prevalent in all

departments and we’ve challenged our designers to provide safe, yet attractive solutions in keeping with our venues.

•

Food service for conferences and

events will become a highly personalised affair: individually wrapped or individually packed.

•

Pads and pencils in meeting rooms

will be removed and mugs and glasses will be added at each place setting upside down.

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•

Physical distancing and space per guest: a new minimum standard for All meeting room capacities are

provided with personal storage for bags

under review and with physical distancing

and coats.

measures considered seeing anything

•

between 30-50% reductions against

conference rooms to widen participation

original capacities.

to delegates who are unable to attend the

•

physical meeting.

Having worked with our long term

Video conferencing will feature in

architect partner John Chapman from

•

Felce & Guy Architects, who designed South

no longer feature in conference rooms

Lodge, other options could see meeting

and as standard, all meetings between 9th

rooms feature individual ‘workstations’,

July 2020 and 31st March 2021 at Exclusive

which would provide delegates with a

properties will include a private dining

space and work surface that will be used

space for the duration of their meeting in

only by them for the duration of the

close proximity to the plenary room and

conference, perpex screens could also

will be under constant review moving into

be used to ensure physical distancing is

2021.

maintained by delegates, whilst allowing

•

for the required visual and lighting.

separate rest room facilities per group for

•

the duration of their event.

Rather than cloakrooms that can

be accessed by all, delegates could be

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Open and shared refreshments will

Where possible, we’ll allocate

Touch-less

Wellbeing

Exclusive

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W E L L B E I N G : M E N TA L - H E A LT H , E X E RC I S E A N D PERSONAL WELLNESS •

For some time, we have offered

•

For

residential

guests

we’ve

seeds and nuts as snacks, and you can

added exercise mats to all our bedrooms

expect to see a greater use of immune

along with some recommended Yoga

boosters such as our ‘Love Local’ and

and Pilates apps, and our golf and tennis

wellness drinks options. We will focus

facilities are now fully functioning too.

on our local suppliers and continue to champion small, local businesses.

TO U C H - L E S S : I N N O VAT I O N T H RO U G H T E C H N O LO GY •

Check in will be available at a

•

Whilst we are currently unable

touch of a button through our brand-

to take guest to their rooms, we are

new app (coming soon!)

providing both digital download maps

•

and recyclable versions of both our hotel

We have invested in the latest

non-contact

infrared

thermometer

technology, so all our teams, fellow

and estate so everyone can easily find their rooms and explore the grounds.

guests, and yourself, can be checked on arrival.

We are in the process of gaining the ‘AA Sign of Confidence’ accreditation to provide that added layer of comfort for your future event with us and will continue to develop the following detailed practices & procedures.

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•

Allmeetingroomcapacitiesareunderreviewandwithphysicaldistancingmeasuresconsideredseeinganythingbetween30-50%reductionsagainstoriginalcapacities.

“When Networking 2.1 is back on the agenda we can help our visitors continue to safely shake, shape and share in a new era for face-to-face. ”

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MEETING ROOMS •

All meeting room capacities have

been reviewed with physical distancing measures considered seeing anything between 30-50% reductions against our original capacities. We are blessed with large internal and external spaces to support “new look” meetings and events.

•

We will endeavor that your meeting

room has had at least 24 hours between the last meeting and yours taking place and a robust cleaning programme carried out including a complete disinfectant fogging process.

•

As standard we will provide hand

sanitisers outside of each meeting room,

Meetings and Events

disinfectant wipes and hand sanitisers within the meeting room, individual bottled water replenished on request, and mugs and glasses at each place setting upside down.

•

All meeting rooms will be free

of all meeting room amenities at the time of booking and inclusions will be discussed at the event planning stages.

We will provide a dedicated step by step guide for planners to create their perfect physically

distanced

and

compliant

meeting.

•

As

a

standard

all

meetings

between 9th July 2020 and 31st March 2021 will include a private dining space for the duration of their meeting in close

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proximity to the plenary room. Creating

•

Option for remote in “meeting”

the perfect pod!

room check-in with your dedicated

•

We will endeavor to allocate

conference manager or separate group

separate rest room facilities per group

check-in desk away from the main

for the duration of your meeting. These

reception desk.

may be bedrooms but will ensure

•

ultimate segregation from other groups

and will be handled by our fully trained

and privacy.

team wearing appropriate PPE. Luggage

Luggage can be stored on request

will be fully sanitised and ready for

HYBRID MEETINGS

collection.

•

•

With over 20 years of experience

All team members and guests will

with Exclusive Collection our Hybrid

be asked to carry out a non-invasive

Meeting specialists will be working with

retinal temperature check on arrival.

us to ensure every solution to “keep meeting” is possible. With the ability to support across multiple platforms (teams, zoom etc) to over 500 locations worldwide or fully facilitated through WebEx, Platinum Productions are on hand across all six hotels to provide a bespoke quotation for your needs. Should you need to stream your meeting across multiple event spaces to keep people meeting this is also an easy solution for Platinum Productions to discuss with you.

•

Bedroom allocations per group

will be as close to the main plenary room as possible and all groups allocated together. VIP rooms can be allocated within the allocated room block. This is to ensure risks of cross contamination are reduced for you and your delegates safety.

•

We will commit to allowing at least

24 hours between the last guest leaving and you arriving to ensure our teams “10 High Touch” cleaning programme is carried out finished with a disinfectant

A RRI VA L •

BEDROOMS

Clear, yet friendly and non-

invasive signage will be in situ to ensure your navigation throughout the hotel is easy and where possible fully segregated.

fogging machine for optimum cleanliness.

This will also be used across all public areas.

•

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Package of care in all bedrooms to

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include hand sanitiser and disinfectant

the weather is good in a dedicated area

wipes for you to use throughout your

within the grounds and in close proximity

stay and beyond.

to the meeting room.

•

Removal

of

all

non-essential

Refreshments

stations to have a minimum of:

surfaces including pads, pens, magazines and decorative in rooms accessories e.g.

A. Coffee/tea sugar/sweetener (wrapped

scatter cushions and runners.

sugar sticks) and milk.

•

Replenishment of towels, linen,

B. Healthy snacks boxed or individually

and anything else you may need will be

wrapped. There will always be a selection

on a request basis to avoid our teams

of healthy, naughty, and traditional

entering your room during your stay.

snacks.

•

We’ve all been so used to taking

C. The station will be 2 metres from the

our daily exercise alone in our homes

guests seating area if inside the room

or outside so to give you further choice

and clear markings on the floor where

between spas (when we open of course!),

possible.

golf, tennis, cycling and jogging we’ve added exercise mats to all our bedrooms along with some recommended Yoga and Pilates apps for you to enjoy in the comfort of your 24 hour home – inside or out! .

Mindfulness

maps

of

all

the

properties highlighting the best walks, runs, viewpoints, “me time” spots across the grounds.

LUNCHTIMES •

Individual wrapped cutlery and

napkins for each delegate.

•

Example - Lunch Options

A. Packed individual cold sandwiches and salads.

B. Three-course or two-course meal where starters and dessert can be served from Bento boxes and hot main can be served in individual dishes.

BREAK-TIMES

C. Pre-packed buffet – Individually boxed

•

cold salads and hot food can be served

Where possible in room espresso

machines can be made available or

in individual dishes.

high-quality flasks of freshly brewed

D. Family service – We can bring all the

tea and coffee. Refreshments can be

food in a private room and left for guests

served inside or outside the room or if

to help themselves and no staff will be

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Meetings and

present in the room but available for any

DINNER

additional requests.

.

current physical distancing measures.

EXAMPLE LUNCH MENU •

.

Bento box starters

*Chalk stream trout, watercress, lemon emulsion *Local Ambrose cured meats, pickle, glazed figs *Laverstoke mozzarella, sweet and sour peppers, rocket, aged balsamic •

Hot dishes- served individually

*Asian tiger prawn noodles, chili, soy, ginger, coriander *Provençal vegetables, chick pea, rosary goats cheese, herb verde Individual bottles of juice and

waters

Tables will be pre-laid with fresh,

pre-packed linen and cutlery by minimal staff in PPE prior to dinner. .

Wines and waters can either be

served on request or as a standard will be placed on the table for delegates to help themselves. .

Limited number of staff to serve

the room. Only two members of staff to bring the food outside the room and only one person serving up to 20 guests and two people for up to 40 guests. .

*Miso chicken ramen .

Private dining space in line with

Buffets

will

be

temporarily

unavailable, however family style service options available. .

We will have an enhanced in room

RECEPTION DRINKS

dining experience so if delegates on any

.

“Love Local” and Wellness drinks

of their nights wish to have an in room

options available for either self-service

dining experience then this can easily be

or across preparation and collection

arranged.

stations.

.

.

alfresco options across the collection

Self-service bar package – to

include

Gin

bar,

Zing

ready-made

cocktails, bottled beers, soft drinks and

With no less than 18 different

when the weather is good make it great by taking your dinner alfresco!

even small kegs of locally sourced ale and beers. . Private indoor or outdoor drinks stations with fire pits available (subject to weather).

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YO U ’ R E I N S A F E H A N D S , D O N ’ T J U ST TA K E O U R W O RD FO R IT. . .

We are in the process of gaining the “AA Sign of Confidence” accreditation to provide that added layer of comfort for your future stay with us! The intrinsic detail required to open our doors in the safest fashion will be assessed and accredited independently. Don’t just take our word for it!

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