WELCOME TO EXCELSIOR WELLNESS
Thank you for choosing Excelsior Wellness. Whether you are here for care, collaboration, or connection, we are honored to serve alongside you.
At Excelsior, we value our commitment to our community, ensuring access for all, regardless of ability to pay. We believe that health is more than the absence of illness; it’s about hope, dignity, access, and possibility. Excelsior offers three pillars of programs and services, creating a full continuum of care through the eight dimensions of wellness defined by the Substance Abuse and Mental Health Services Administration (SAMHSA). These pillars include engagement, integrated healthcare, education, and opportunities for success.
Inside this booklet, you’ll find key information about our services, care philosophy, and how we work together with you, our neighbors and community. We want you to feel informed, empowered, and supported in being a decision maker in your care. Excelsior Wellness is more than one place or one program. Through Excelsior Wellness Center, we offer comprehensive community behavioral health services for individuals and families. At Excelsior Family Medicine, we provide affordable, integrated healthcare rooted in dignity and compassion.
In addition, our Integrated Care Center (ICC) brings it all together, creating a one-stop experience where mental, emotional, and physical health are treated with equal care to support young adults successful transition to an independent, community-based living.
We are deeply committed to our Five-Fold Commitment:
1.Equity and Accessibility for all
2.Best Use of Resources to maximize impact
3.Workforce Experience that reflects compassion and quality
4.Best Possible Health Outcomes for every individual, and
5.Enhancing the Care Experience with every interaction.
Our community is at the center of everything we do. That’s why we encourage you to speak up, ask questions, and partner with us in your care or collaboration. Whether you are a participant, family member, provider, or partner, your voice matters here. Your feedback helps us grow and helps us serve even better. On behalf of the entire team, we thank you for choosing Excelsior Wellness.
We look forward to a true partnership with you.
Andrew Hill Chief Executive Officer Excelsior Wellness
OUR FIVE-FOLD COMMITMENT
EQUITY AND ACCESSIBILITY:
We are dedicated to providing affordable, high-quality healthcare to all communities, with a focus on the underserved. By removing barriers to healthcare, we ensure equal access for everyone, regardless of race, ethnicity, gender identity, sexual orientation, religion, or socio-economic status.
WORKFORCE EXPERIENCE:
Our healthcare providers are the foundation of our organization. We foster a supportive work environment that values diversity, encourages professional growth, and promotes collaboration, respect, and open communication. We prioritize work-life balance, reduce burnout, and empower our staff to deliver the best care possible.
BEST USE OF RESOURCES:
We optimize resources to deliver highquality healthcare while minimizing waste and maximizing efficiency through evidence-based practices. We focus on programs and services that improve health outcomes and reduce healthcare costs.
BEST POSSIBLE HEALTH OUTCOMES:
Our ultimate goal is to achieve the best health outcomes for our patients. We provide high-quality, evidence-based healthcare services tailored to each patient's unique needs. By emphasizing preventive care, health education, and early intervention, we measure success through both clinical outcomes and patient satisfaction.
ENHANCING THE CARE EXPERIENCE
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We are committed to enhancing the care experience by offering patient-centered, compassionate care that addresses physical, emotional, and spiritual needs. We engage patients by providing education and support to help them make informed decisions. Through collaboration with other healthcare providers, we ensure continuity of care and constantly work to improve the quality of our services.
Excelsior Family Medicine
Excelsior Family Medicine is a trauma informed health clinic with experience in integrated healthcare. Our approach brings together physical and mental health providers to collaborate on services that meet each patient’s needs and goals. Our team includes board certified physicians, nurse practitioners and counselors, dedicated to delivering personalized care. We offer life span health services co-located under one roof.
Primary Care
We focus on preventative care and chronic disease management across the lifespan. Primary Care Providers gather and analyze information regarding the patient’s medical history, mental health, chronic conditions, and health objectives. As the first point of contact for individuals seeking medical care, Primary Care Providers serve as the trusted partners who guide patients on their healthcare journey.
Psychiatric Medication Management
Our Medication Management program is designed to address broad diagnosis and treatment of moderate to severe mental and behavioral health needs. Providers use pharmaceutical medications to help address mental health symptoms, chronic conditions and improve quality of life. This program is designed to be short-term and patients transfer care to their primary care for ongoing medication monitoring.
Co-Occurring Intensive Outpatient Program (EXIST)
EXIST is a voluntary, 16-week rolling enrollment offering 12 hours of weekly services, including 9 hours of group sessions and 3 hours of individual sessions for youth ages 14-17 with both substance use and mental health disorders.
Collaborative Care
Our collaborative care model started in 2024, and offers brief mental health support within the primary care setting. Patients are referred to this service by their primary care provider. A team of care givers, including a community health worker and/or a licensed social worker, partner with patients to set clear health goals, find local resources, and enroll in additional services that align with the express needs.
Outpatient Mental Health Counseling
Our mental health counselors offer a variety of evidence-based therapies, and services are available for all ages. Participants work with a counselor to collaboratively establish personal goals, specifically deciding on what benefits they hope to gain over the course of treatment and what improved mental health and wellness looks like for them.
Excelsior Wellness Center
Explore Excelsior Wellness Center’s personalized wellness programs designed for families with children navigating complex behavioral health needs. Our diverse programs are dedicated to keeping families together. At Excelsior, our approach is led by experienced, licensed professionals who provide compassionate support either virtually or in person, guiding families through every step of their journey.
Therapeutic Recreation
Therapeutic Recreation supports youth and families with their physical, emotional, social, and mental health needs by offering a pause from their regular routines.
Eligibility
Youth between the ages of 8-17
Mental health assessment within the last 12 months.
What to Expect
Seasonal day camps (spring, summer and winter) programming Monday-Friday
Challenge course elements and initiatives.
Access to medication management.
Access to primary care.
Counseling Services
Excelsior Wellness Center provides counseling services tailored to your individual needs. Services can be provided either virtually or in-person.
Eligibility
We serve all ages.
Accepted insurance Medicaid, private pay/commercial.
What to Expect
Individualized treatment planning.
Access to Certified Peer Support Specialist. Access to medication management.
Access to primary care.
Wraparound Intensive Services (WISe+)
Excelsior Wellness Center provides both in-person and virtual wraparound services. Wraparound with Intensive Services (WISe) is provided to those residing in Spokane County. Virtual Intensive Engagement Wraparound (VIEW) is our virtual option and is available across Washington State.
Eligibility
Have Medicaid or be Medicaid eligible.
Ages birth-20
Complete a Child Adolescent Needs and Strengths assessment.
Complete a mental health assessment.
What to Expect
10+ hours of wraparound support each month from a multidisciplinary team.
Access to crisis services.
Access to medication management.
Access to primary care.
Integrated Care Center Presents: LifePoint Partnership Program
PROGRAM OVERVIEW
LifePoint is a pioneering transition program dedicated to empowering young adults (ages 1721) on their journey towards independence, wellness, and meaningful community integration. Our comprehensive suite of services is meticulously designed to support individuals transitioning from homelessness, intensive psychiatric care, foster care, and other challenging circumstances. By fostering partnerships with organizations and state agencies, LifePoint aims to extend its reach and enhance its impact on young adults in need.
Program Highlights:
Holistic Support Framework: LifePoint offers a multifaceted support system encompassing clinical care, medical oversight, peer support, and access to a wide array of community resources. This integrated approach ensures that participants receive well-rounded support tailored to their unique needs and circumstances.
Skill Development and Empowerment: Central to our program is the commitment to equip participants with the necessary skills for independent living. Through a combination of modeling, practice, and demonstration, we ensure individuals acquire and master life skills critical for successful community integration and independence.
“We help young adults understand that their current challenges are just a moment in life, not a permanent state. Our mission is to equip and empower them to move from where they are to where they want to be.”
-Integrated Care Coordinator Employee
Educational and Employment Opportunities: Recognizing the importance of education and employment in achieving long-term independence, LifePoint provides participants with opportunities for educational advancement and work readiness. Our goal is to facilitate meaningful engagement in school or employment, thereby enhancing participants' prospects for a stable and fulfilling future. To learn
Excelsior Wellness’ mission aligns people, institutions, and resources to restore and preserve our community's mental health, emotional health, physical health and their well-being.
Services Mission
EXCELSIOR WELLNESS IS HERE FOR ALL
At Excelsior Wellness, we offer comprehensive support services, including mental health, primary care, education, and community engagement programs to individuals and families of all backgrounds, ensuring that care is accessible to those facing the greatest challenges. Our mission is to enhance community wellness by providing inclusive, high-quality care and support, tailored to meet the unique needs of each individual, regardless of their circumstances.
We are committed to bridging the gaps in healthcare and support services across our community, making certain that no one is left without the essential care and support they deserve.
PAYMENT
We accept most insurance plans, including private insurance, Medicaid, and Medicare. We also offer a sliding fee scale. To apply for the sliding fee discount program, visit our website or call to request an application. Patients are responsible for their co-pays and deductibles.·
