Liverpool City

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Liverpool City Council

Guide to social care services for adults in Liverpool

Liverpool City Council Municipal Buildings, Dale Street, Liverpool, L2 2DH T: 0151 233 3800 www.liverpool.gov.uk

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Index -­ LCC

Index -­ Advertisments

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A.C.E -­ Active Community Enterprise Autism Initiatives Bupa Creative Support CRG Homecare Cross Roads Care -­ Cheshire, Manchester & Merseyside Finch Manor & Grace Lodge Nursing Homes Four Seasons Health Care Henshaws Ideal Care Homes -­ Hurst Park Court Imagine Mental Health Just One L’Arche Liverpool LMH Sheltered Housing Mass Ltd Mencap Mencap Mersey Care -­ NHS Trust Merseyside -­ Fire & Rescue Service Metro Developments Ltd NHS -­ Liverpool Clinical Commissioning Group North West Community Services Nugent Care Options -­ Support | Empower | Enable Riverside Housing St. Michaels -­ Manor & Mount Think South Liverpool U5

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Adult Services and Health Advocacy -­ getting help to have your say Assessment & eligibility Careline Choosing a care home Choosing a care provider Day opportunites and re-­ablement services Day Services Direct payments Domestic violence Drug & alcohol misuse Eligibility for Social care services Employing a personal assistant (PA) Equipment and adaptation Health Advice Healthwatch Liverpool Help to live at home Help with benefits Help with cooking Home care Housing Support Independent advice about home adaptations Is there a charge for equipment and sdaptations Leaving hospital Liverpool Carers Centre Liverpool Lifehouse Mental Health & wellbeing Our Commitment to you Paying for Non-­Residential Care Paying for Residential Care Personal budgets Residential or Nursing Care Safeguarding adults Self-­directed support and personalisation Self-­funders Support for homelessness Support for people living with HIV/Aids Support plans Support workers Supports for carers Telecare Tell us what you think Welcome

4 6 6 6 22/26/27 12 15-­16 14 10 43 41 8 12 13 37/38 47 13 35 30 13 33 14 14 27 29 14 39 46 20 20 10 22 8 10 22 35 35 8 13 29 30 46 3

This booklet has been funded by advertising and Liverpool City Council makes no recommendations or endorsements of the services that feature the brochure. We would like to thank the above organisations for their support in advertising in this publication.

Contacts ...................................................................................................................................................................................................................................................................................................................................................

Marie Jones Editorial

0151 233 4437 Marie.Jones3@liverpoool.gov.uk

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Susan McGann Marketing & Publicity

07595 679992 susanmcgann@excell-­media.co.uk

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Paul McGuire | Jack Lord | Kris Barrow Design & Production

08450 707040 design@excell-­media.co.uk

Another quality publication by

Ltd

A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk W: www.excell-media.co.uk T: 08450 707040 F: 08450 707039

Welcome to Liverpool City Council’s new Adult Services and Health booklet. Social care is changing. It had to change. People are living longer, the number of people with caring responsibilities is increasing and, more importantly, people’s expectations have changed.

We hope that you find this booklet useful. As the social care landscape continues to change we will update it, so please tell us what you would like to see in future editions or what you have found particularly useful.

The time has long gone when people might have accepted being given a one-­size-­fits-­all care package. And the time has long gone when local authorities thought that this is acceptable.

Best wishes,

Now, people want to be part of making choices around their care. They want to make sure that it enables them to stay part of their community and that it supports their independence. To do this they need to have as much information as possible. Also, as the number of older people in the city increases, more people will be involved in planning and choosing care for family members. In Liverpool, we have plenty of choice but this can sometimes be as overwhelming as it is helpful. We also know that people can find the social care system itself confusing with its assessments and bandings. That’s why we have produced this booklet -­ to give you an idea of some of the services available as well as tell you about what you can expect from the council if you or a family member is referred to us for an assessment. No matter what service you choose, whether it is provided by the council or from another organisation, in Liverpool you can be confident in the care you receive. The Clinical Commissioning Group and all organisations that provide services on our behalf have signed our Dignity in Care Charter that sets out how you can expect to be treated. To read the charter and also our service standards please visit www.liverpool.gov.uk/council/service-­ standards/adult-­social-­-­ care-­service-­standards/

Cllr Roz Gladden Assistant Mayor of Liverpool Cabinet member for Adult Social Care and Health

Samih Kalakeche Director Adult services and health

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Adult  Services  and  Health Our  aim  is  to  provide  services  and  support  to  people  who  may  need  help  and  support  to  continue  living  independently.  We  provide  services  either  directly  or  through  working  with  other  organisations,  to:  Â‡ 2OGHU SHRSOH LQFOXGLQJ SHRSOH ZLWK          dementia  Â‡ 3HRSOH ZLWK D OHDUQLQJ GLVDELOLW\ ‡ 3HRSOH ZLWK SK\VLFDO DQG RU VHQVRU\        impairment ‡ 3HRSOH ZLWK PHQWDO LOO KHDOWK ‡ 3HRSOH ZLWK +,9 RU $,'6 ‡ 3HRSOH ZKR PLVXVH GUXJV RU DOFRKRO ‡ &DUHUV We  will  work  with  you  to  provide  services  such  as:  Â‡ +RPH FDUH ‡ 'D\ VHUYLFHV GD\ VXSSRUW ‡ 5HVLGHQWLDO RU QXUVLQJ VHUYLFHV ‡ 6XSSRUW IRU FDUHUV ‡ (TXLSPHQW DQG DGDSWDWLRQV

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We  also  provide  support  to  help  people  maintain  their  own  tenancies  through  a  number  of  housing  support  services,  and  work  hard  to  prevent  people  becoming  homeless.   We  can  also  offer  help  and  support  to  people  who  are  victims  or  at  risk  of  domestic  violence.  This  booklet  provides  an  overview  of  some  of  the  services  and  support  available  to  you.   If  you  need  help  and  advice  please  contact  us  through  Careline  on  0151  233  3800. Â

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Careline  &DUHOLQH LV $GXOW 6HUYLFHV DQG +HDOWK¶V contact  centre.  Careline  is  available  24  hours  a  day  seven  days  a  week  and  is  VWDIIHG E\ WUDLQHG DQG TXDOLILHG DGYLVHUV and  social  workers.  Careline  can  provide  information  and  advice  about  the  services  available  from  Adult  Services  and  can  refer  you  for  an  assessment  of  your  needs.  The  adviser  can  also  signpost  you  to  alternative  sources  of  support  in  your  local  area.  Â

You  can  contact  Careline  by  telephone  on  0151  233  3800  or  by  email  at  carelineadultservices @liverpooldirectlimited.co.uk Â

Assessment  and  eligibility  Some  of  the  services  described  in  this  booklet  can  only  be  accessed  following  an  assessment  of  need.  If  you  contact  us  the  advisor  will  discuss  with  you  the  help  and  support  you  need  and  may  make  a  referral  to  Adult  Services  for  an  assessment  or  signpost  you  to  the  most  appropriate  service  to  meet  your  needs.  If  you  need  care  services  you  may  be  asked  to  complete  a  Supported  Self-­  Assessment  form,  and  a  meeting  will  be  arranged  with  a  social  worker  or  assessor  of  personalised  care  to  discuss  your  circumstances  and  what  support  you  think  you  need  to  help  you  live  at  home.   If  you  wish  you  can  be  supported  at  your  assessment  by  a  family  member,  friend,  or  carer.   You  can  also  be  supported  by  an  independent  advocate  if  you  prefer,  and  you  can  find  details  of  who  to  speak  to  about  advocacy  later  in  this  booklet. 6

During  your  assessment  we  will  talk  to  you  about  how  you  manage  your  day  to  day  life.   This  will  help  us  determine  if  you  are  eligible  IRU VHUYLFHV IURP XV +RZHYHU HYHQ LI you’re  not  eligible  for  council  funded  support  then  we  will  do  our  best  to  give  you  information  that  should  assist  you  to  improve  your  situation.   If  you  are  eligible  for  services  we  will  work  with  you  and  your  carer  to  develop  a  support  plan. If  you  are  referred  to  another  agency  they  will  explain  what  their  assessment  process  will  involve  and  what  criteria  you  need  to  meet.

Advocacy  â€“  getting  help  to  have  your  say  An  advocate  is  someone  who  can  help  you  make  sure  that  you  are  aware  of  your  rights  and  who  can  help  you  exercise  those  rights.   An  advocate  can  help  you:  Â‡ $FFHVV LQIRUPDWLRQ DQG DGYLFH ‡ ([SUHVV \RXU YLHZV DQG ZLVKHV ‡ ([SORUH FKRLFHV DQG RSWLRQV ‡ +DYH \RXU LQWHUHVWV UHSUHVHQWHG  ,I \RX DUH UHTXHVWLQJ D VRFLDO FDUH assessment  you  can  ask  for  an  advocate  to  be  present  during  your  assessment  to  help  you  through  the  process.  There  are  lots  of  organisations  in  the  city  who  can  provide  advocacy  support,  some  with  specialist  knowledge  in  particular  areas  such  as  benefits  or  social  care.   If  you  would  like  help  in  finding  an  advocate  +HDOWZDWFK ,QIRUPDWLRQ ZLOO VHDUFK WKHLU resource  directory  to  find  someone  that  can  help  you.  Contact  Healthwatch  Information  on  0300  077  77  007.   You  can  also  search  the  directory  yourself  at  http://fsd.liverpool.gov.uk

U5 Limited 369a East Prescot Road <ŶŽƩLJ ƐŚ Liverpool L14 2DE

0151 252 2567 www.u5socialcare.org

We provide services to children, young people and adults in the Liverpool Area. We care about the things you care about

Dignity Respect Trust Independence We work closely with you and your family, to create exactly the right package of care with affordable homecare fees. Whether a 30minute visit each day or a little extra care/help in your home or 24hours a day 7 days per week U5 can tailor package to meet your needs. Personal hygiene, prompting, washing, bathing and dressing Mobility and transfers Incontinence care Medication supervision and prompts Light housekeeping Errands Meal preparation Short breaks Cleaning Sitting service Food preparation and assistance eating And much much more Extra services –All staff employed by U5 are subject to CRB Transports, companionship and or support for activities in communities, cleaning and domestic services and family support. Please contact to discuss or request a visit

registered with CQC

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Eligibility  for  social  care  services  Â

Support  plans Â

All  local  authority  social  care  departments  PXVW XVH WKH 'HSDUWPHQW RI +HDOWK guidance  Prioritising  Need  in  the  Context  of  3XWWLQJ 3HRSOH )LUVW 'HSDUWPHQW RI +HDOWK 2010),  when  deciding  who  is  eligible  for  a  service.   There  are  four  categories  of  need: Â

A  Support  Plan  describes  what  you  would  like  to  achieve,  for  example  living  independently  at  home  and  how  you  can  achieve  this.  These  are  called  outcomes  and  this  is  how  we  measure  whether  the  support  you  receive  is  helping  you.  Â

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Your  assessor  will  work  with  you  to  create  your  support  plan  which  will  identify  how  you  will  achieve  the  outcomes  described  in  your  care  plan.   Your  support  plan  can  include  services  provided  by  us  as  well  as  support  you  get  from  family  and  friends.   Â

In  Liverpool  we  only  provide  services  to  people  who  are  assessed  as  having  a  substantial  or  critical  level  of  need.  You  can  find  more  information  on  the  eligibility  criteria  on  our  website  or  by  contacting  the  information  officer  0151  233  4437  for  Adult  Services  who  can  send  you  a  fact  sheet  and  a  copy  of  the  guidance  for  Liverpool. Some  of  the  services  we  commission  are  not  subject  to  the  council’s  eligibility  criteria,  and  more  information  on  these  services  on  how  to  access  these  services  can  be  found  on  the  city  council  website  www.liverpool.gov.uk Usually  these  services  will  have  their  own  criteria  for  who  they  can  help  and  Careline  can  advise  you  if  the  services  would  be  suitable  for  you.  Â

If  you  are  not  eligible  for  support  we  will  still  give  you  information  and  advice  and  can  signpost  you  to  alternative  services  and  groups  in  your  local  area. Â

Safeguarding  adults  Adults  of  all  ages  can  be  at  risk  of  abuse.  +RZHYHU EHFDXVH RI DJH RU GLVDELOLW\ VRPH people  may  be  at  an  increased  risk  of   abuse,  be  it  physical,  sexual,  emotional,  or  financial.  Because  of  increased  vulnerability  this  can  sometimes  make  it  difficult  for  someone  who  is  the  victim  of  abuse  to  report  it  themselves.   Additionally,  the  abuse  could  be  by  a  family  member,  a  friend,  a  care  worker  or  even  a  stranger.   If  you  are  concerned  that  someone  you  know  may  be  being  abused  or  is  at  risk  of  harm  please  contact  Careline  on:  0151  233  3800. You  can  make  the  referral  anonymously  if  you  wish. If  you  are  concerned  that  the  person  is  in  immediate  danger  you  should  call  999  and  ask  for  the  Police. Â

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L’Arche

Liverpool A welcoming community of 150 in the centre of the city, where people with and without learning disabilities live and work together. Working creatively, we have helped people design their own flats and have then supported them to move to new, purposebuilt, accessible accommodation. Turning dreams into reality! At our workshops, we offer a range of craft activities or the opportunity to work in the garden with the animals. L’Arche Liverpool is a Christian community and part of the worldwide federation of 137 L’Arche communities. We support people with a range of needs, including people with physical disabilities in addition to their learning disabilities.

For further information, go to www.larcheliverpool.org email liverpool@larche.org.uk or call 0151 260 0422 L'Arche, 10 Briggate, Silsden, Keighley, West Yorkshire BD20 9JT. Registered as a charity in England and Wales, No. 264166, and in Scotland, No. SC038493.

7h[ oek ijhk]]b_d] m_j^ i_]^j beii5 >[di^Wmi ^Wi X[[d e\\[h_d] ikffehj" WZl_Y[ WdZ jhW_d_d] je Xb_dZ WdZ l_ikWbbo _cfW_h[Z f[efb[ \eh el[h '-+ o[Whi$ Our Merseyside Resource Centre is based in the heart of Liverpool and offers a range of services to people affected by sight loss, including: t &NPUJPOBM BOE QSBDUJDBM TVQQPSU UP IFMQ QFPQMF PWFSDPNF NBOZ PG UIF EJGGJDVMUJFT BTTPDJBUFE XJUI TJHIU MPTT t 4QFDJBMJTU DPVSTFT BOE USBJOJOH UP IFMQ QFPQMF NPWF JOUP FNQMPZNFOU WPMVOUFFSJOH PS GVSUIFS FEVDBUJPO t 4VQQPSU BOE SFTPVSDFT GPS DIJMESFO BOE GBNJMJFT JODMVEJOH B QBSFOU BOE UPEEMFS HSPVQ BOE GBNJMZ EBZT PVU t 4PDJBM BDUJWJUJFT UP FOBCMF QFPQMF UP NBLF GSJFOET BOE NFFU PUIFS www.henshaws.org.uk QFPQMF FYQFSJFODJOH TJHIU MPTT 0151 708 7055 liverpool@henshaws.org.uk 0VS $FOUSF JT POMZ POF NJOVUF GSPN 1BSBEJTF 4USFFU CVT JOUFSDIBOHF BOE GJWF NJOVUFT BXBZ GSPN $FOUSBM 4UBUJPO (JWF VT B DBMM UP EJTDVTT %VLF 4USFFU -JWFSQPPM - "4 IPX XF DBO IFMQ ZPV PS KVTU QPQ JO GPS B DVQ PG UFB BOE B DIBU 3FHJTUFSFE DIBSJUZ OVNCFS Advertisements

Self-­directed  support  and  personalisation You  may  have  heard  self-­directed  support  or  personalisation  being  talked  about.   In  Adult  6HUYLFHV DQG +HDOWK WKLV PHDQV WKDW ZH ZLOO listen  to  you  and  the  people  who  know  you  well  when  deciding  what  support  would  help  you  live  the  way  you  wish.  We  will  do  our  best  to  help  you  to  find  suitable  support  that  meets  your  needs  and  achieve  the  goals  that  you  have  in  regard  to  your  health  and  wellbeing.  This   may  include  using  different  services  or  providing  support  to  help  you  use  the  right  services  for  you.   You  can  talk  to  your  assessor  about  the  way  for  you  to  get  the  services  that  best  suit  your  needs  and  are  right  for  you.   This  could  either  be  through  services  provided  by  the  council  or  by  using  a  direct  payment  to  purchase  your  own  care  and  support.

Personal  budgets  A  personal  budget  is  the  amount  of  money  that  is  allocated  to  you  to  meet  your  care  and  support  needs  identified  in  your  care  or  support  plan.   Your  personal  budget  can  either  be  in  the  form  of  a  direct  payment  or  as  services  that  are  arranged  by  us. Â

Direct  payments  A  direct  payment  is  a  different  way  of  getting  the  service  that  you  need.   Instead  of  providing  a  service,  Liverpool  City  Council  will  give  you  the  money  which  you  are  then  able  to  spend  on  getting  the  services  you  need  to  achieve  the  outcomes  identified  in  your  support  plan.   A  direct  payment  offers  more  flexibility  and  choice  and  control  in  the  way  your  services  are  provided  than  would  be  available  by  using  the  council  provided  care  and  support.   You  can  choose  the  services  you  use,  who  you  get  them  from  and  when  you  get  them. Â

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You  can  use  your  direct  payment  to  buy:  Â‡ 6XSSRUW ZLWK GDLO\ OLIH DQG DFWLYLWLHV ‡ 6XSSRUW WR JHW RXW DQG DERXW ‡ 6XSSRUW ZLWK SHUVRQDO FDUH ‡ 6XSSRUW WKDW KHOSV \RX DFKLHYH \RXU        outcomes  in  your  support  plan  You  can  have  payments  if  you  are:  Â‡ $ GLVDEOHG DGXOW DJHG RU RYHU ‡ 7KH SDUHQW RI D GLVDEOHG FKLOG RQ EHKDOI      of  the  disabled  child ‡ $ FDUHU A  direct  payment  is  not  dependent  on  your  benefits  and  does  not  affect  the  benefits  that  you  receive.   In  most  cases  the  council  must  offer  direct  payments,  but  for  some  people  who  are  subject  to  mental  health  or  criminal  justice  legislation  the  council  may  use  its  discretion  as  to  whether  a  direct  payment  would  be  suitable.   There  are  some  other  circumstances  when  you  may  not  be  offered  a  direct  payment  or  may  be  refused  the  option,  if  this  applies  to  you  we  will  explain  the  reasons  for  this  in  writing.  If  you  already  have  a  care  package  provided  E\ $GXOW 6HUYLFHV DQG +HDOWK EXW WKLQN WKDW a  direct  payment  would  be  a  better  option  \RX FDQ UHTXHVW D UHYLHZ RI \RXU FDUH E\ calling  Careline.   If  you  would  like  more  information  about  direct  payments  contact  the  Self  Directed  Support  Team  by  telephone  on  0151  225  3639  or  by  email  at  sdsu@liverpool.gov.uk Â

4XDOLW\ VSHFLDOLVW FDULQJ ZKDWHYHU \RXU VXSSRUW ZKDWHYHU \RXU QHHGV QHHGV Identifying a quality, personal care package for you or a loved one can be stressful and worrying for all involved Your team Our fully trained and highly qualified team will help to put you and your family at ease right from the very start. As a local, person centred company; based in Liverpool since 2004, we fully understand the needs of our neighbours. We always put you at the centre of your care. Support is truly bespoke to your needs – developed and designed with input from you and your family and delivered by a consistent local team. We’ll  support  and  empower  you  to  take  control  over  your  own  care.  Â

Your support working  with  people   in  charge  of  We’ll support and empower you to take control of your own care. We have vast experience working with people in charge of their own budgets Give you as much, or as little, support as needed, always ensuring your lifestyle fits into the type of care you require, not the other way around Meet, greet and choose your own staff before the start of care We’ll visit you and review your care regularly; ensuring it always meets your needs and requirements.Â

Just ONE is multi-disciplinary - delivering dedicated care right across Merseyside in:

9 Â Learning Disability 9 Â Brain Injury 9 Â Dementia 9 Â Mental Health 9 Â Physical Disability 9 Â Complex health needs 9 Â End of life care 9 Â Support with personal care tasks 9 Â Waking nights, day hours or sleep overs

ALL CONSULTATIONS ABSOLUTELY FREE!! (Please quote LCC when calling)

Contact us for a quick chat on: t: 0151 228 0299 e: info@justone.org.uk w: www.justone.org.uk

Fully registered with the Care Quality Commission, we take a flexible approach always looking to ‘inform, involve and encourage’. Advertisement

Employing a personal assistant (PA) You may decide to use your direct payment to employ a personal assistant (PA). Employing your own PA means that you can have more control over when and how your care and support is provided. If you decide to employ a PA you will become an employer and will have some legal obligations. This might sound daunting, but the Self Directed Support Team can help you with all aspects of recruiting and employing a PA including help with payroll and setting up insurance. There are also independent organisations that can help you with the recruitment and the self directed support team can put you in touch with them. When you are choosing a PA, you cannot employ someone who lives in the same house as you. If you would like more information about employing a PA please contact the self directed support unit on 0151 225 3639 or email sdsu@liverpool.gov.uk. You can find more information about employing a PA on the Skills for Care website at www.skillsforcare.org.uk or by using the interactive toolkit at www.employingpersonalassistants.co.uk

Choosing a care provider If you decide to use your direct payment to employ an agency here are some things that you need to ask before deciding which agency to choose. All agencies providing personal care must be registered with the Care Quality Commission (CQC) – the social care regulatory body for England.The CQC will also carry out inspections and you can check for any recent inspections on the CQC website. Before you decide to buy a service from an agency we suggest that you ask: $ERXW WKHLU UHJLVWUDWLRQ ZLWK &4& 7R VHH D FRS\ RI WKHLU LQVXUDQFH SROLF\ ,I DOO WKH VWDII KDYH &5% FKHFNV +RZ LW PDQDJHV LW¶V VWDII ,I WKH\ PRQLWRU VDWLVIDFWLRQ ZLWK WKH service and how often they do this +RZ WKH\ ZLOO GHDO ZLWK DQ\ FRPSODLQWV :KDW LV WKHLU FRPSODLQWV SURFHGXUH" +RZ GR WKH\ DUUDQJH IRU KROLGD\ FRYHU RU absence through sickness :KDW WUDLQLQJ WKH DJHQF\ SURYLGHV IRU LWV VWDII DQG ZKDW TXDOLILFDWLRQV GR WKH\ KDYH 'R WKH\ FDUU\ RXW ULVN DVVHVVPHQWV IRU \RX DQG IRU WKH VWDII" ,I \RX ZLOO EH JLYHQ D FRS\ RI WKH KRXUV that people have worked so that you can pay the right amount +RZ PXFK WKHLU VHUYLFHV ZLOO FRVW &DQ WKH\ SURYLGH WKH VHUYLFH DW WKH WLPHV that suit you, for example do they SURYLGH ODWH FDOOV LQ WKH HYHQLQJ" The self-­directed support team or your assessor can help you with this.

12

17

Help  to  live  at  home Â

Equipment  and  adaptations Â

Our  aim  is  to  support  you  to  live  as  independently  as  possible  in  your  own  home  for  as  long  as  possible  and  there  are  a  number  of  things  that  we  can  discuss  with  you  that  may  help  you  to  stay  at  home.

If  you,  or  a  member  of  your  family,  are  having  difficulty  getting  around  your  home  due  to  a  physical  disability,  sensory  LPSDLUPHQW RU ROG DJH \RX FDQ UHTXHVW DQ DVVHVVPHQW IRU HTXLSPHQW DQG DGDSWDWLRQV to  make  it  easier  for  you  to  live  independently.  Â

Home  care  +RPH FDUHUV FDQ SURYLGH SHUVRQDO FDUH DQG support  to  help  you  live  at  home,  this  can  include  helping  you  get  in  and  out  of  bed,  washing  and  dressing  and  supporting  you  to  make  a  meal. Â

<RX FDQ UHTXHVW DQG DVVHVVPHQW LI \RX ‡ DUH D SHUPDQHQW /LYHUSRRO UHVLGHQW ‡ OLYH LQ \RXU RZQ KRPH DQG ‡ +DYH D GLVDELOLW\ ZKLFK KDV ODVWHG RU LV       likely  to  last  for  at  least  12  months  and        has  no  prospect  of  significant        improvement.  It  will  also  significantly        affect  your  ability  to  carry  out  the        activities  of  daily  living  in  the  home,  or        imposes  a  burden  on  your  carer  or         family. Â

Â

Support  workers  A  support  worker  can  help  you  with  tasks  such  as  shopping,   and  cleaning  and  cooking,  they  won’t  do  the  task  for  you  but  will  support  you  so  that  you  can  complete  the  task  safely  yourself.   If  you  think  that  you  need  help  to  stay  at  home  you  will  need  to  have  an  assessment  by  Adult  Services  and  the  person  carrying  out  your  assessment  will  work  with  you  to  create  a  support  plan  that  best  suits  your  needs.   If  following  your  assessment  you  are  not  eligible  for  a  service  from  us  we  can  still  help  you  find  appropriate  help  and  support  from  local  organisations  who  may  provide  services,  such  as  shopping  services  or  domestic  help.  You  will  need  to  pay  for  these  services  yourself.  13

Is  there  a  charge  for  equipment  and  adaptations?

Independent  advice  about  home  adaptations Mobility  and  Independent  Living  Service  offers  free  independent  information,  DVVHVVPHQW DQG DGYLFH RQ HTXLSPHQW WKDW can  improve  your  independence  and  safety. <RX FDQ WU\ RXW D UDQJH RI HTXLSPHQW on  display.   To  book  in  advance  on  0151  709  0121  or  email  Gavin.Thompson@disabilitypartnership. org.uk 7KH FHQWUH DOVR VHOOV HTXLSPHQW DV ZHOO DV DGYLVLQJ \RX RI WKH W\SH RI HTXLSPHQW WKDW may  help  you.   The  centre  is  just  one  of  the  services  provided  by  Liverpool  Lifehouse.

Liverpool  Lifehouse  Liverpool  Lifehouse  is  part  of  the  &RPPXQLW\ (TXLSPHQW 6HUYLFH 7KH FHQWUH offers  a  range  of  services  in  a  fully  accessible  building:  Wheelchair  Services,  0RYLQJ DQG +DQGOLQJ 7HDP )DOOV 7HDP Telecare  Service,  Counselling.  If  you  would  like  more  information  or  have  DQ\ TXHVWLRQV DERXW WKH VHUYLFH \RX can  contact  the  Lifehouse  Mobility  and  Independent  Living  Service  (MILS)  by  calling  0151  709  0121  or  visit  the  website  at  www.disabilitytradingcompnay.co.uk.   The  service  is  open  Monday  to  Friday  9.30am  â€“  4.30pm. Â

14

The  assessment  and  advice  is  free  and  VRPH LWHPV RI HTXLSPHQW DQG DGDSWDWLRQV DUH DOVR IUHH +RZHYHU LI \RXU DVVHVVPHQW suggests  that  you  need  extensive  adaptations  which  are  not  funded  by  adult  services,  (for  example,  they  need  funding  through  a  Disabled  Facilities  Grant)  they  may  be  subject  to  a  means  test.   You  will  be  advised  of  this  during  your  assessment.  You  may  also  be  entitled  to  a  Disabled  Facilities  Grant  to  help  with  costs  for  adapting  your  home.   Disabled  Facilities  grants  and  how  to  apply  will  be  explained  as  part  of  your  assessment,  but  is  a  means  tested  grant  for  adults.  Â

Day  services  Day  services  in  Liverpool  have  recently  undergone  a  transformation  and  work  is  taking  place  to  create  new  hubs  where  people  can  take  part  in  activities  and  also  offer  facilities  that  will  be  available  to  the  local  community.   The  hubs  also  provide  a  place  for  people  to  meet  and  go  to  and  take  part  in  different  activities  in  the  local  area.   The  hubs  provide  support  for  people  to  take  part  in  social  activities  but  can  also  support  people  into  education  and  employment.   They  provide  an  opportunity  for  people  to  develop  skills  and  increase  independence.   Day  services  offer  support  to  people  across  all  ages  and  ranges  of  needs.   Â

0(752

Consortium approved

'(9(/230(176 /7'

We are Council Approved specialists in Disabled Adaptations with 25 years experience

Wet rooms

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Metro Developments Ltd are approved contractors for Knowsley,Liverpool,Wigan,Warrington,Halton and St Helens council

No Job to big or small Metro Developments Ltd, 99 Warrington Road, Prescot, Merseyside, L34 5ST

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tel: 0151 430 0432 fax: 0151 430 0430 metroltd@btconnect.com

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^ƵƉƉŽƌƚ ĂŶĚ ^ƵƉƉŽƌƚĞĚ ŵƉůŽLJŵĞŶƚ

NWCS p provide s supported l living, r residential h homes, d domiciliary s support, supported e employment, r respite a and o other s support s services c covering a a r range of d disabilities i including l learning d disabilities, p physical d disabilities, m mental h health needs, a acquired b brain i injury, a aspergers s syndrome, p people w with d dual d diagnosis and s sensory d disabilities i in t their o own h homes t to p properties p purpose b built f for their n needs.

Training We p provide t training i in t the following a areas: Foundation L Learning Key t to A Apprenticeship Access t t o A A p p r e nticeship & & Apprenticeship First A Aid * * F Food H Hygiene * * Health & & S Safety * * M Moving & & Handling Team L Leading With t the f following Qualifications: Level 2 2 & & 3 3 D Diploma i in Health & & S Social C Care. Functional S Skill E English, Maths & & I ICT L Level 1 1 & & 2 2 EDI L Level 2 2 C Certificate & & Level 3 3 D Diploma i in C Customer Service a and i in C Cleaning Service

Contact Mencap Direct today Freephone 0808 808 1111

SC041079 (Scotland) 2013.376 _02.13

Registered charity number 222377 (England, Northern Ireland and Wales); SC041079 (Scotland) 2013.376 _02.13

Need advice about direct payments?

Email help@mencapdirect.org.uk Go to www.mencapdirect.org.uk

Advice Advertisements

MASS

Ltd

Merseyside Adult Support Services

Having fun, making friends

Our Services

MASS is a not for profit organisation specialising in providing person centred support to Liverpool residents and their families.

Develop independence

1-‐1 Support Supported Living Interactive Group Support

MASS Ltd 28 -‐ 30 Larkhill Place Clubmoor, Liverpool L13 9BS

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contactus@massltd.org 0151 287 2983

Looking for specialist learning disability support? We provide flexible, reliable care and support, empowering you to live your life the way you choose.

Registered charity number 222377 (England, Northern Ireland and Wales); SC041079 (Scotland) 2013.376 _02.13

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Advice

Support Advertisements

CQC Registered

We at CRG Homecare provide a personalised service putting you in control of your care. Understanding that everyone has different needs is a major part of what we do at CRG Homecare, we match our qualified and experienced care staff to you, to ensure that they are able to meet your

Direct Payments Accepted

every need. We put ‘care’ at the forefront of everything we do and believe that is essential to delivering services that are as individual as you are. We believe that our services promote choice, flexibility around times and visits, independence and empower our users to be in control of the support required from us.

Our carers assist in a wide range of services, some of which include; Getting in and out of bed

Shopping

Dressing and undressing

Supervision of medication

Washing

Night care

Assistance to the toilet

24 hour support

Meal preparation

Accompaniment to

Cleaning Laundry or other

appointments or outings

domestic tasks

Call 0151 322 2723 or email info@crghomecare.uk.com

A. C. E.

ĐƟǀĞ ŽŵŵƵŶŝƚLJ Enterprise

͘ ͘ ͘ ŝƐ Ă ŶŽƚͲĨŽƌͲƉƌŽĮƚ͕ ĂǁĂƌĚͲǁŝŶŶŝŶŐ ƐƵƉƉŽƌƚ ĂŐĞŶĐLJ ĨŽƌ ĂĚƵůƚƐ ǁŝƚŚ Ă ůĞĂƌŶŝŶŐ ĚŝƐĂďŝůŝƚLJ͘ ͘ ͘ ͘ ƐĞƚ ƵƉ ĂŶĚ ƌƵŶ ϭϱ ĂĐƟǀŝƟĞƐ ǁĞĞŬůLJ͕ ĂƐƐŝƐƚĞĚ ďLJ ŽƵƌ ĐůŝĞŶƚƐ͕ ǁŚŽ ĂƌĞ ƚƌĂŝŶĞĚ ĂŶĚ ĂůůŽĐĂƚĞĚ ƉĂŝĚ Žƌ ǀŽůƵŶƚĂƌLJ ƐƵƉƉŽƌƚĞĚ ǁŽƌŬ ƉůĂĐĞŵĞŶƚƐ͘ ĐƟǀŝƟĞƐ ŝŶĐůƵĚĞ ϰ 'ĂƌĚĞŶŝŶŐ ZŽƵŶĚƐ͕ Ϯ ^ŽĐŝĂů ĂLJƐ͕ ůƵď EŝŐŚƚ͕ ƌƚƐ Θ ƌĂŌƐ͕ ŽǁůŝŶŐ͕ ^ŽĐŝĂů ǀĞŶŝŶŐ͕ DŽǀŝĞ ůƵď͕ ŝŶĞŵĂ͕ LJĐůŝŶŐ ŽŶ ĂĚĂƉƚĞĚ ĐLJĐůĞƐ͕ ůůŽƚŵĞŶƚ͕ ZĂŵďůŝŶŐ͕ >ĞĂŇĞƟŶŐ ʹ Ăůů ŝŶ Ă ƐĂĨĞ͕ ĐŽŶƚƌŽůůĞĚ ĞŶǀŝƌŽŶŵĞŶƚ͘ ^ĞǀĞŶ ĂĐƟǀŝƟĞƐ ĂƌĞ ŽƉĞŶ ƚŽ ĂŶLJŽŶĞ ǁŝƚŚ Ă ĚŝƐĂďŝůŝƚLJ ĂŶĚ ƚŚĞŝƌ ĐĂƌĞƌƐͬĨĂŵŝůŝĞƐ͘ dŽ ĞŶĐŽƵƌĂŐĞ ĨƌŝĞŶĚƐŚŝƉƐ ĂŶĚ ƚĞĂŵǁŽƌŬ͕ ĐůŝĞŶƚƐ ĂƌĞ ƐƵƉƉŽƌƚĞĚ ŝŶ ƐŵĂůů ŐƌŽƵƉƐ ĂĐĐŽƌĚŝŶŐ ƚŽ ĂŐĞ ĂŶĚ ŝŶƚĞƌĞƐƚƐ͘ KƵƌ ƌĂƚĞ ŝƐ ĨƵůůLJ ŝŶĐůƵƐŝǀĞ ŽĨ ƚƌĂŶƐƉŽƌƚĂƟŽŶ equipment, training and support. Referrals from Knowsley, St Helens, Widnes & Liverpool.

Tel: 0151-­‐290 1441, ŵĂŝů͗ ĂĐƟǀĞĐŽŵŵƵŶŝƚLJĞŶƚĞƌƉƌŝƐĞΛďůƵĞLJŽŶĚĞƌ͘ĐŽ͘ƵŬ tĞďƐŝƚĞ͗ ǁǁǁ͘ĂĐƟǀĞĐŽŵŵƵŶŝƚLJĞŶƚĞƌƉƌŝƐĞ͘ĐŽŵ Advertisements

Paying for care Paying for non-­residential care

Paying for residential care

If you are eligible for a service from Adult 6HUYLFHV DQG +HDOWK \RX PD\ EH DVNHG WR contribute to the cost of your care and support. If there is a charge for the service \RX UHTXLUH WKLV ZLOO EH H[SODLQHG DW \RXU assessment.

If after your care assessment your assessor recommends residential care, you may be asked pay a contribution to the cost.

The contribution to your care charges is means-­tested and you will only be asked to pay what you can afford. Your financial assessment will be carried out by an officer from the Benefits Maximisation Service. Your charge is based on your income and savings, and we do not take account of the income of anybody living with you. The benefits officer will also carry out a benefits check with you and any other relevant people involved in your care such as your carer or family members that live with you. This is to help make sure that you are receiving all the benefits you are entitled to. More information about the financial assessment and fairer charging is available on the city council website at http://liverpool.gov.uk/health-­and-­social-­ care/adults-­and-­older-­people/paying-­and-­ payments/non-­residential-­care/ or by contacting Careline 0151 233 3800.

20

To work out how much you can pay, a financial assessment in accordance with WKH JRYHUQPHQW¶V &KDUJLQJ IRU 5HVLGHQWLDO $FFRPPRGDWLRQ *XLGDQFH &5$* ZLOO EH completed. You can print a copy from the Department RI +HDOWK ZHEVLWH RU UHTXHVW D FRS\ IURP the Information Officer from Adult Services. www.gov.uk/government/publications/ charging-­for-­residential-­accommodation-­ guide-­crag-­2011 The amount we ask you to contribute will depend on the capital, assets, income and savings that you have, and also the types of benefits you receive. This may include the value of any property that you own. For more information contact Careline 0151 233 3800.

BUPA CARE HOMES IN LIVERPOOL

A CHOICE OF SUPERB CARE HOMES PROVIDING THE BEST QUALITY OF CARE

Over 70% of Bupa’s residents are publicly funded

Within Liverpool you‘ll find a choice of superb Bupa care homes that provide their residents with a wide range of expert and individual care. Whatever type of care you need – permanent, respite, day care or ‘pop-in’ care - you can rest assured you’ll be looked after in comfortable and safe surroundings by highly trained staff who always put residents first. Arncliffe Court Nursing and Residential Home 147b Arncliffe Road, Halewood L25 9QF

St Nicholas Nursing Home 21 St Nicholas Drive, Netherton L30 2RG

Ennerdale Nursing Centre Longmoor Lane, Fazakerley L9 7JU

Stonedale Lodge Residential and Nursing Home 200 Stonedale Crescent, Croxteth L11 9DJ

Hillside Nursing Centre Hillside Avenue, Huyton L36 8DU Mersey Parks Residential and Nursing Home 99 Mill Street, Toxteth L8 5XW Rowan Garth Nursing Home 219 Lower Breck Road, Anfield L6 0AE

The Manor House Nursing Home Moreton Road, Upton, Wirral CH49 4NZ Broadoak Manor Nursing Home Mulcrow Close, Parr, St Helens WA9 1HB

For further information about any of our care homes or to arrange a visit, please call 0800 012 1508 quoting CH2708 or visit bupa.co.uk/merseyside Advertisement

Self-­funders

Choosing a care home

If you have enough income, savings or assets to meet the full cost of your care you will be asked to do so. Individuals who pay for their own care are generally referred to as “self-­funders”.

If following an assessment you would benefit from moving to a care home you will be advised which type of service you will QHHG $OO &DUH +RPHV PXVW EH &DUH 4XDOLW\ Commission (CQC)registered and you can ILQG D OLVW RI ORFDO &DUH +RPHV RQ WKHLU website www.cqc.org.uk

It is important to know that even though you might not be eligible for funding from Adult 6HUYLFHV DQG +HDOWK \RX DUH VWLOO HQWLWOHG WR an assessment of your needs and we can help you arrange your care and support if you wish. If you are a self-­funder and find that your circumstances have changed and you can no longer afford to pay for your care we will carry out a new financial assessment to find RXW LI \RX TXDOLI\ IRU ILQDQFLDO VXSSRUW IURP the council. If you would like more information about assessments and support available to you please contact Careline 0151 233 3800. +HDOWKZDWFK ,QIRUPDWLRQ FDQ DOVR KHOS \RX find independent information and advice about funding for care. You can contact +HDOWKZDWFK LQIRUPDWLRQ E\ Telephone: 0300 77 77 007 (calls charged at local rate) Email : enquiries@healtwatchliverpool.co.uk

Residential or Nursing care There are two types of residential Care +RPHV &DUH +RPHV ZLWK WUDLQHG VWDII ZKR FDQ offer you the same care that you would receive from relatives and friends. 1XUVLQJ +RPHV ZKLFK SURYLGH WKH VDPH FDUH DV &DUH +RPHV EXW DOVR KDYH trained nurses on duty to provide skilled nursing care when you need it. 22

If you are able to fund the care yourself and would like to move to care home you do not need an assessment from Adult Services KRZHYHU WKH &DUH +RPH PD\ KDYH WKHLU own criteria for admissions which they will explain to you. It is important to remember that even if you think you would not be eligible for Council funding you are still entitled to a care assessment which will look at your circumstances and may help you find a more suitable services or support. You may also want to explore alternatives to residential care such as Extra Care +RXVLQJ

Maple lodge

Garden Lodge

Croxteth Park

Maple Lodge Care Home is a modern purpose built Home where we provide a high standard of residential care and specialised residential care for people with dementia.

Garden Lodge Care Home is a purpose built care home providing a high standard of residential care and residential care for people with dementia. We also provide periods of respite care.

Four Seasons Health Care was established over 10 years ago and is now one of the UK's leading providers of care for elderly and disabled people.

Maple Lodge Care Home is situated in a residential area in Halewood, Liverpool, within easy reach of local shops and amenities including public transport. We support the UK National Dementia Strategy which ensures that key life skills are maintained, building purpose and providing nurture for residents with dementia. The home has a warm and welcoming environment and is well maintained, we have a very caring team who work hard to make everyone feel at home.

Arncliffe Road, Halewood, Liverpool, Merseyside, L25 9PA Tel: 0151 448 1621 Fax:0151 4480713 E-­mail: maple.liverpool@fshc.co.uk Website: www.fshc.co.uk

Garden Lodge Care Home is located in a residential area of Netherley, Liverpool, within easy reach of shops and other amenities including public transport. The home has a warm and welcoming environment and is well maintained. “We have a very caring team who work hard to make everyone feel at home, we have a warm and welcoming atmosphere in the home and we are a 2 star ‘good’ rated home by the CQC”.

Middlemas Hey, Netherley, Liverpool, Merseyside, L27 7AR Tel: 0151 498 4776 Fax: 0151 4984716 E-­mail: garden.lodge@fshc.co.uk Website: www.fshc.co.uk

Four Seasons Health Care Emerson Court, Alderley Road Wilmslow, Cheshire, SK9 1NX

The Home Manager and staff in individual homes receive support, advice and guidance from the experienced Four Seasons team to help them to run their home in a caring and effective way. The benefit to a resident is knowing that the home and the staff are able to offer consistently high standards, have been properly trained and have the resources of a large company behind them.

Altcross/moss Way Croxteth, Liverpool, Merseyside, L11 0BS Tel. 0151 2866280 Fax. 0151 286 2910 Email: croxteth.park@fshc.co.uk Website: www.fshc.co.uk

Tel: 01625 417800 Fax: 01625 417827 Advertisement

Life Enhancing Technology to Support Independent Living

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Technologies to support people to be independent and safe in and out of their home. Here are some examples. Big Picture Phone 3UHVV WKH SKRWR RI WKH SHUVRQ \RX ZLVK WR FDOO EHFDXVH LW·V HDVLHU WR UHPHPEHU D IDFH WKDQ D QXPEHU Bed Occupancy Sensor &DQ DOHUW VRPHRQH LI \RX GRQ·W UHWXUQ WR \RXU EHG DIWHU D VHW DPRXQW RI WLPH Bogus Caller / Panic Alarm $VVLVWDQFH DW WKH WRXFK RI D EXWWRQ LI \RX DUH ZRUULHG DERXW ZKR LV DW WKH GRRU Door Sensor with voice Prompt 6HW \RXUVHOI D UHPLQGHU IRU ZKHQ \RX OHDYH IRU H[DPSOH UHPHPEHU WR WDNH \RXU NH\V &DQ DOVR OHW VRPHRQH NQRZ WKDW WKH GRRU KDV EHHQ RSHQHG Easy Mobile phone <RX FDQ VWD\ LQ WRXFK ZLWK WKLV HDV\ WR XVH SKRQH

 Choosing  a  care  home +HUH DUH VRPH TXHVWLRQV WKDW \RX PD\ ILQG helpful  when  choosing  a  care  home.  You  can  also  download  copies  of  the  Care  Quality  Commission’s  reports  of  care  homes  IURP ZZZ FTF RUJ XN RU UHTXHVW SULQWHG copies  by  calling  03000  616161

The  room ‡ $VN WR VHH WKH DFWXDO URRP WKDW \RX RU    your  relative  would  be  moving  into  or  at     least  one  very  similar.  Â‡ ,V WKHUH DQ\ FKRLFH RI URRPV WR    accommodate  preferences  such  as  sun,  VKDGH RU TXLHW" ‡ $UH WKHUH FDOO EHOOV LQ WKH URRPV DQG DUH WKH\ ZRUNLQJ" ‡ $UH WKHUH WHOHSKRQHV LQ WKH URRPV" ,I QRW FDQ \RX EULQJ \RXU RZQ" ‡ ,V WKHUH DQ HQ VXLWH EDWKURRP RU GR WKH URRPV KDYH EDVLQV" ‡ :LOO \RX EH DEOH WR EULQJ \RXU RZQ    possessions  such  as  pictures,  plants  and  IXUQLWXUH" ‡ $UH WHOHYLVLRQV SURYLGHG LQ WKH URRPV" ,I QRW FDQ \RX EULQJ \RXU RZQ" ‡ $UH WKH URRPV FOHDQ DQG ZHOO PDLQWDLQHG"

Food  and  drink  Â‡ ,V WKHUH D FKRLFH DQG FDQ WKH KRPH PHHW DQ\ VSHFLDO GLHWDU\ UHTXLUHPHQWV" ‡ ,V WKHUH DQ\ FKRLFH RYHU PHDO WLPHV" ‡ &DQ \RX KDYH D GULQN ZKHQ \RX ZDQW RQH" ‡ ,V WKH IRRG FRRNHG RQ WKH SUHPLVHV"

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Activities  Â‡ :KDW DFWLYLWLHV DUH WKHUH DW WKH KRPH    who   organises  them  and  is  there  any  RSSRUWXQLW\ WR VXJJHVW DFWLYLWLHV" ‡ $UH WKHUH DQ\ DGGLWLRQDO FKDUJHV IRU DFWLYLWLHV" ‡ $UH \RX DEOH WR FDUU\ RQ GRLQJ WKH WKLQJV \RX HQMR\" ‡ 'RHV WKH KRPH DOORZ \RX WR VPRNH RU     GULQN DOFRKRO"

Visiting  Â‡ :KHQ FDQ SHRSOH YLVLW \RX" ‡ 'RHV WKH KRPH ZHOFRPH FKLOGUHQ" ‡ ,V WKHUH DFFRPPRGDWLRQ IRU RYHUQLJKW YLVLWRUV LI QHHGHG"

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26

Health  and  wellbeing Â

Leaving  hospital Â

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5($&7 VWDQGV IRU UHDEOHPHQW DVVHVVPHQW care  team.  The  team  provide  a  service  for  people  who  are  due  to  be  discharged  from  hospital,  to  help  you  to  live  safely  at  home Â

Staffing  Â‡ +RZ PDQ\ VWDII DUH RQ GXW\ GXULQJ WKH     GD\ DQG DW QLJKW " ‡ $UH WKH VWDII DW QLJKW DZDNH RU DUH WKH\     VOHHSLQJ DQG RQ FDOO" ‡ :KDW WUDLQLQJ DQG TXDOLILFDWLRQV GR WKH     VWDII KDYH" ‡ 'R WKH VWDII VHHP IULHQGO\ DQG KRZ GR     WKH\ VSHDN WR WKH UHVLGHQWV" Â

Location  Â‡ ,V LW FORVH HQRXJK WKDW UHODWLYHV DQG     IULHQGV FDQ YLVLW HDVLO\" ‡ :KDW IDFLOLWLHV DUH QHDUE\ WKDW DUH     important  to  you,  for  example  a  place      of  worship.  This  list  is  not  exhaustive  and  Age  UK  has  produced  useful  information  and  a  checklist  for  people  thinking  of  moving  to  a  residential  home  which  you  can  download  from  their  website  at  www.ageuk.org.uk/home-­and-­ care/care-­homes/care-­home-­checklist/  or  you  can  call  the  advice  line  on:   0800  169  6565. The  Alzheimer’s  Society  has  also  put  together  useful  information  to  think  about   when  choosing  a  care  home  for  someone  with  dementia  which  can  be  found  on  their  website  at  www.alzheimers.org.uk.  You  can  also  contact  the  helpline  for  more  information  on  0300  222  11  22.  Â

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7KH 5($&7 VHUYLFH ZLOO ZRUN ZLWK \RX IRU up  to  4  weeks,  but  this  may  be  extended  to  up  6  weeks  if  you  need  it.  The  team  will  monitor  your  progress  and  if  you  need  IXUWKHU VXSSRUW DW WKH HQG RI WKH 5($&7 involvement  this  will  be  discussed  with  you  and  a  care  plan  agreed  to  meet  any  long  term  needs.  The  ways  the  team  can  help  include: ‡ ,QFUHDVLQJ \RXU FRQILGHQFH ‡ )LQGLQJ QHZ ZD\V IRU \RX WR GR WKLQJV ‡ 2IIHULQJ SUDFWLFDO KHOS DQG       encouragement. Your  programme  of  reablement  will  focus  on  everyday  issues  such  as: ‡ :DVKLQJ DQG GUHVVLQJ ‡ $GYLFH RQ KRZ WR UHGXFH WKH ULVN RI IDOOV ‡ &RSLQJ ZLWK SUDFWLFDO WDVNV VXFK DV       laundry  and  cooking ‡ *HWWLQJ DURXQG \RXU KRPH ‡ 3UDFWLFH XVLQJ HTXLSPHQW SURYLGHG ‡ 6XSSRUWLQJ \RX LQ WDNLQJ SUHVFULEHG       medication The  team  may  also  work  with  other  organisations  that  may  be  able  to  help  you  with  your  day  to  day  activities. There  is  no  charge  for  this  service,  KRZHYHU LI \RX UHTXLUH RQ JRLQJ VXSSRUW after  the  reablement  period  you  may,  following  a  financial  assessment,  have  to  contribute  towards  the  cost  of  any  service  that  is  provided.  If  y  you  would  like  more  information  or  think  WKDW WKH 5($&7 VHUYLFH FRXOG KHOS \RX speak  to  the  social  work  team  on  706  2840. 27 Â

Hurst Park Court

The care you deserve at a price you can afford! Hurst Park Court is a modern, with shower. Each bedroom also includes purpose built home located in Huyton, a flat screen TV, DVD player, and mini close to local shops and amenities. fridge, access to Freeview and telephone and internet facilities. This, coupled with The home boasts 41 tastefully decorated our highly trained staff who are dedicated bedrooms with bespoke furniture and carers, ensures that Hurst Park Court is a en-suite facilities including a wet room great place to live.

For further information please contact a member of our friendly team on:

0151 949 5810

or email: customer.services@idealcarehomes.co.uk

a: Hurst Park Court, Longview Drive, Huyton, Knowsley, L36 6DZ w: idealcarehomes.co.uk

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Support  for  carers Â

Liverpool  Carers  Centre Â

If  you  regularly  support  someone  (such  as  a  spouse,  family  member  or  a  friend)  and  are  not  paid  for  doing  so  you  are  a  carer.  If  you  are  a  carer  for  someone  who  is  a  Liverpool  resident  you  are  entitled  to  a  carer’s  assessment.

The  Liverpool  Carers  Centre  works  to  LPSURYH WKH TXDOLW\ RI OLIH IRU FDUHUV LQ WKH city  by  delivering  dedicated  support  services.  These  include: Â

A  carer’s  assessment  gives  you  a  chance  to  think  about  what  support  you  need  to  continue  caring  as  well  as  how  you  can  have  a  life  outside  of  caring. We  will  work  with  you  to  develop  a  carer’s  support  plan  that  can: ‡ +HOS \RX VWD\ KHDOWK\ ‡ *LYH DGYLFH RQ HGXFDWLRQ RU FDUHU¶V       training ‡ 7DNH \RX WKURXJK \RXU ULJKWV LI \RX DUH LQ       paid  employment ‡ 0DNH VXUH \RX¶UH JHWWLQJ WKH ULJKW       financial  support ‡ +HOS \RX KDYH D EUHDN You  should  be  offered  an  assessment  if  the  person  you  care  for  is  being  assessed  for  services.  Even  if  the  person  you  care  for  is  not  eligible  for  services  or  refuses  services,  you  may  be  eligible  in  your  own  right.  You  FDQ UHTXHVW DQ DVVHVVPHQW DW DQ\ WLPH even  if  the  person  you  care  for  doesn’t  want  to  be  assessed.   First,  you  need  to  complete  a  carer’s  self-­assessment.  You  can  do  this  online  at  www.liverpool.gov.uk/carersassessment  RU \RX FDQ UHTXHVW D KDUG FRS\ E\ FDOOLQJ Careline  on  0151  233  3800.  Â

‡ $ IOH[LEOH VXSSRUW VHUYLFH WKDW FKDQJHV        as  your  needs  change  Â‡ ,PSDUWLDO DGYLFH DQG LQIRUPDWLRQ ‡ 6LJQSRVWLQJ WR VSHFLDOLVW RUJDQLVDWLRQV ‡ $Q RSSRUWXQLW\ WR EHFRPH LQYROYHG LQ       developing  support  for  carers  at  a  local         level  The  centre  also  offers  classes  and  activities  for  carers. For  more  information  about  the  Carers  Centre  and  how  they  can  help  call  0151  705  2307  visit  www.localsolutions.org.uk/projects/ carers/  RU FDOO LQ DW 0RXQW 9HUQRQ *UHHQ +DOO /DQH / 7)

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29

Telecare

Help with cooking

7HOHFDUH LV D UDQJH RI HTXLSPHQW ZKLFK FDQ help you live at home independently. This can be alarms or sensors that automatically activate to let someone know if you have had a fall for example.

Liverpool City council works in partnership with Wiltshire Farm foods to provide a frozen meals input service.

A Telecare base unit will be installed in your home which is connected to your phone line. This links to a contact centre which is available 24 hours a day 7 days a week. A series of sensors are linked wirelessly to the base unit and if one of the sensors is triggered for example if you have a fall, an alarm is activated. We can identify you from the alarm and speak to you via the base unit to find out what the problem is. We will then take appropriate action, for example, contact your carer or the emergency services. If you do not have a carer we will send out D FDUHU IURP RXU +RPH 5HVSRQVH 6HUYLFH If it is a false alarm, we can cancel the call. If you would like more information about telecare please contact Careline 0151 233 3800. There are also a number of companies in the city who can provide community alarms DQG WHOHFDUH HTXLSPHQW IRU D VPDOO FKDUJH Information about these services can be found on the Family Services Directory FSD.liverpool.gov.uk or you can call Laridae on (0151) 707 1900.

Frozen meals are delivered every two weeks to your home for you to store and FRRN DV UHTXLUHG 7KH VHUYLFH LV DYDLODEOH RQ UHTXHVW WR DQ\RQH OLYLQJ LQ WKH FLW\ ZKR LV over 65.You do not need to go through an assessment process. If you wish to receive frozen meals through this service you should contact Careline on 0151 233 3800. Someone from Wiltshire Farmfoods will visit you when you first UHTXHVW WKH VHUYLFH 7KH\ ZLOO H[SODLQ KRZ the service works and check that you have a suitable freezer and microwave. They will assist you with your first order. They will also give you menus and order forms and tell you which day of the week the meals are delivered in your area. There is a charge for this service and this charges and how to pay will be explained to you at your first visit. If you need help with shopping there are services available who can help with shopping and putting away food. For information on what is available visit the FSD website fsd.liverpool.gov.uk or contact Careline who can signpost you to services in your area. You can also contact Laridae who work in partnership with us to provide an information and advice service and can search the FSD on your behalf.

30

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Autism Initiatives is a national charity with a local presence. We have been providing a diverse range of specialist services to people with autism for 40 years. Our mission is to meet the needs of people with autism, their families and carers, by providing services which are personal, professional and innovative.

Cheshire, Manchester & Merseyside Crossroads Care Liverpool, Sefton, Warrington & Knowsley is a network partner of Carers Trust, Britain’s leading provider of support for carers and the people they care for. Crossroads Care schemes are a network of 76 local independent charities providing support to carers and the people they care for, often through the provision of flexible breaks. Our aim is to provide support that is consistent and reliable and build long and trusted relationships.

In Liverpool our services include supported living and residential accommodation; respite; outreach support for people living in their own homes and day resources, which provide a wide variety of activities from swimming and social groups to cookery and IT. We try our best to make sure people use facilities both in the local community and at our Community Resource Centre itself. Throughout all of our services we always work in partnership with each individual, building on skills and developing strategies to help people with autism live as independently as

Telephone 0845 601 1990 Email: support@crossroadscarelsw.co.uk Web site: www.liverpoolcrossroads.co.uk

Please contact us for more information T: 0151 330 9500 www.autisminitiatives.org

Registered Charity Number 1065434

Nugent Care Nugent Care is a charitable organisation which offers a diverse range of support to adults and children across Liverpool and throughout the North West of England. The origins of Nugent Care date back to the 1800 l and the pioneering work of Father James Nugent (1822-1905) in relation to child welfare, relief from poverty and social reform. The work of Father Nugent had a dramatic impact on the lives of thousands of vulnerable people and his work continues to this day through Nugent Care. Today the wide range of services Nugent Care has to offer allows us to provide a highly individualised and tailored approach to all our service users. We work with the most vulnerable children, adults and community groups through our homes, schools and community based projects throughout the North West, ensuring people l rights, independence, interdependence, choice and inclusion are integrated into everything we do.

If you would like to help Nugent Care with fundraising or would like to make a donation please contact:

0151 261 2000 www.nugentcare.org

or email: Advertisements

info@nugentcare.org

Housing Support Sheltered Housing 6KHOWHUHG +RXVLQJ LV DFFRPPRGDWLRQ IRU rent which is specially designed for older people (aged 55 and over ) who can live independently with minimal assistance. It generally has a range of communal facilities (lounge, laundry, hairdressing etc). Each sheltered scheme has a manager and most have alarm systems. (&+ LV VHHQ DV DQ DOWHUQDWLYH WR UHVLGHQWLDO care for many people and offers a more flexible approach to living independently. You do not need to be eligible for Adult Services to access sheltered housing, but you must join the Property Pool Plus housing register before you can ‘bid’ for any housing. If you think sheltered housing would meet your needs you can apply through Property Pool Plus on 0151 233 2150 or for more information or to download an application form please visit: www.liverpool.gov.uk/housing/ sheltered-­housing/

Extra Care Housing ([WUD &DUH +RXVLQJ (&+ LV VLPLODU WR 6KHOWHUHG +RXVLQJ DQG RIIHUV DQ LQGLYLGXDO WHQDQF\ +RZHYHU (&+ DOVR SURYLGHV D flexible onsite care and support service for people who may need a responsive and ongoing care and support package.

Accessible homes ACCESS Liverpool, a partnership between the council and registered providers of housing in Liverpool, provide properties that have been specifically designed or built for disabled people. Properties may have been adapted around the needs of a previous tenant who was disabled and may be a flat, house, or a bungalow. All properties have special features such as a level access shower, low level kitchen units or wide doorways for wheelchair users, or a house with a stair lift. If you would like to register on the waiting list contact Access Liverpool on 0151 233 2150.

Supported living Supported living is a service which describes semi independent living for adults to help them live in their own tenancy. Usually there is support available in the house 24 hours a day. Tenants living in supported accommodation are responsible for their own tenancy but usually need some help in being independent for example being able to go shopping or do the cooking and cleaning. Supported accommodation may involve people with different needs sharing a home. Supported accommodation can sometimes be a stepping stone to living independently.

If you would like more information about ([WUD &DUH +RXVLQJ FRQWDFW &DUHOLQH RQ 0151 233 3800.

33

Sheltered Housing Liverpool Mutual Homes provides sheltered retirement accommodation for residents aged 55 years or over in each of our 17 purpose built schemes located bathroom facilities and modern designer kitchens in progress. If you think that LMH Sheltered Housing could be for you, why not pay us please call any of the schemes listed. Further information is available online at www.liverpoolmutualhomes.org Scheme Name Alderwood Lodge Appledore Court Carnarvon Court Devon Court Dingle Grange Flaxman Court Handel Court Kilrea Lodge Mazenod Court Meadow Court Parkhill Court Pine Lodge Portland Gardens Shallcross Court Telford Court Thomas Winder Court White Oak Lodge

Address 2 East Mains, Speke L24 Dymchurch Road, Speke L24 Carnarvon Road, Walton L9 Dingle Brow, Beloe Street L8 Botanic Grove, Edge Lane L7 Lodge Lane, Liverpool L8 Kilrea Close, West Derby L11 Addison Way, Holy Cross L3 Out Lane, Woolton L25 Parkhill Road, Liverpool L8 Crain Close, Walton L4 Walsh Close, Vauxhall L5 Harbord Street, Liverpool L7 Great Mersey Street, Liverpool L5 Beechwood Road, Liverpool L19

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Telephone Number 0151 425 4562 0151 486 8460 0151 521 3236 0151 260 4348 0151 727 3885 0151 264 9783 0151 727 8302 0151 256 6277 0151 236 1887 0151 428 5393 0151 727 5204 0151 260 4144 0151 207 3590 0151 263 5965 0151 708 9601 0151 207 6838 0151 427 9158

Support for people living with HIV/Aids If you or someone you care for has been GLDJQRVHG ZLWK +,9 RU $,'6 ZH KDYH D VSHFLDOLVW +,9 VRFLDO ZRUNHU ZKR FDQ SURYLGH information and advice and can help you access services and support in the community. You can speak to the specialist worker by calling Careline on 0151 233 3800. You can also get information and support IURP WKH /LYHUSRRO &HQWUH IRU 6H[XDO +HDOWK EDVHG DW WKH 5R\DO /LYHUSRRO +RVSLWDO E\ calling 0151 706 2620

Support for homelessness $GXOW 6HUYLFHV DQG +HDOWK SURYLGHV VHUYLFHV and support for people who are homeless or may be at risk of becoming homeless. There are a variety of reasons that may mean you are at risk of becoming homeless.

Help with benefits A number of changes to the welfare benefits system are taking place, which can be confusing. If you need help with your benefits the Benefits Maximisation Team can provide you with advice, guidance and assistance with the full range of welfare benefits. The team offers a detailed benefit check to see whether you are entitled to any additional benefits, and whether any existing benefits are being paid at the correct rate. We can also: +HOS \RX WR PDNH D FODLP IRU DQ\ QHZ RU increased benefits -­ including backdating claims. +HOS \RX FKDOOHQJH GHFLVLRQV WR VWRS benefits -­ including help with overpayments.

These include:

5HSUHVHQW \RX DW DSSHDO WULEXQDOV

'LIILFXOW\ SD\LQJ \RXU PRUWJDJH RU UHQW $ EUHDNGRZQ LQ \RXU UHODWLRQVKLS ZLWK your parents or partner which means you can no longer live with them.

:KHUH ZH FDQQRW KHOS \RX ZH ZLOO UHIHU you to an appropriate local specialist agency or department.

:H SURYLGH D +RXVLQJ 2SWLRQV 6HUYLFH which will help you deal with these and other problems, and help you remain in your home. 7KH +RXVLQJ 2SWLRQV 6HUYLFH FDQ EH reached via any One Stop Shop or by phoning Careline on 0151 233 3800 (Freephone 0800 731 6844). 7KH +RXVLQJ 2SWLRQV VHUYLFH FDQ DOVR KHOS you if you are homeless and have nowhere to stay, and can be contacted via Careline 24 hours a day. If you are single and homeless there are a range of services that can support you. You can find out about these services and how to access them on the Mainstay website www.mainstayliverpool.org.uk

You can contact the benefits team directly WR UHTXHVW D EHQHILWV FKHFN XS HYHQ LI \RX aren’t receiving services from Liverpool City Council. If you would like a benefits check you FDQ UHTXHVW DQ DSSRLQWPHQW RQOLQH DW www.liverpool.gov.uk/benefits-­and-­ grants/benefits-­advice/ or call 0151 233 3064 or by visiting your local One-­Stop Shop. There are also a number of other organisations in the city who can help you with benefits advice, this information can be found at http://fsd.liverpool.gov.uk RU E\ FDOOLQJ +HDOWKZDWFK LQIRUPDWLRQ RQ 0300 77 77 077.

35

For everyone 0330 303 3000 thinksouthliverpool.co.uk Make South Liverpool your home

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Health  Advice  A  few  minutes  for  a  healthier  future If  you  live  in  Liverpool,  are  aged  between  40  and  74,  and  don’t  have  a  pre-­existing  heart-­related  condition  you  are  entitled  to  DQ 1+6 +HDOWK &KHFN 1+6 +HDOWK &KHFNV DUH D IUHH URXWLQH assessment  designed  to  keep  your  heart  healthy.  They  focus  on  preventing  major  causes  of  illness  in  Liverpool,  including  heart  disease,  stroke,  diabetes  and  kidney  disease.  These  conditions  are  often  avoidable  and  manageable,  and  a  health  check  can  help  with  that. Â

If  you  are  low-­risk,  you  will  be  recalled  for  a  similar  check  after  five  years.  If  you  are  found  to  be  higher  risk,  you  will  be  offered  follow-­up  care.  This  may  just  mean  some  simple  lifestyle  advice,  and  you  can  discuss  this  during  your  appointment.

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If  you  are  eligible,  you  will  be  invited  by  a  GP  practice  to  attend  for  a  health  check.  You  may  be  asked  to  attend  a  different  practice  to  the  one  you  are  registered  with,  but  it  will  be  local  to  you. There’s  absolutely  no  need  to  worry  about  being  called  in  for  a  check  â€“  the  aim  is  to  prevent  illness,  and  a  few  minutes  spent  on  your  own  health  now  could  add  years  to  your  life.

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Prior  to  the  health  check,  you  will  be  UHTXLUHG WR KDYH D EORRG WHVW 7KLV FDQ EH taken  at  numerous  venues  across  the  city,  at  your  convenience  â€“  the  practice  which  writes  to  you  will  give  you  the  details.  The  results  will  be  available  when  you  go  for  your  health  check  appointment.  The  health  check  itself  will  take  about  15  minutes.  Cholesterol  levels  will  be  measured  from  the  blood  sample,  your  blood  pressure  DQG SXOVH UDWH ZLOO EH WDNHQ +HLJKW DQG weight  will  also  be  taken  to  measure  your  BMI  (body  mass  index).  A  discussion  about  family  history,  smoking  status,  age  and  ethnicity  and  levels  of  physical  activity  also  forms  part  of  the  check  as  these  factors  can  contribute  to  your  risk. Â

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Fewer Units -­

Be Clear on Cancer

There's nothing wrong with enjoying a drink, it’s just how much and how often we enjoy it that counts. Most people don’t realise the negative impact their drinking habits could be having on their lives.

There are many reasons why people might not report changes in their health to the doctor – sometimes they might not recognise the symptoms as being anything significant, or feel embarrassed talking about them, or think that they’ll be wasting their GP’s time.

You don’t even have to be drinking huge amounts of alcohol either;; drinking beyond the recommended daily sensible drinking guidelines can put your health at risk and have a negative impact on those around you;; your partner, your friends, your children and the people you work with 5HFRPPHQGHG OHYHOV DUH XQLWV SHU day for a male and 2-­3 units per day for a female with two alcohol free days each week to give your liver a break.) Being aware of how much you’re drinking is the first step towards a happier, healthier OLIH 7KH )HZHU 8QLWV 0RUH +DSS\ +RXUV FDPSDLJQ FDQ KHOS \RX DFKLHYH WKLV 9LVLW www.fewerunits.co.uk to find the information you need to understand how your drinking habits can affect your health and your life. You can also download a Fewer Units app that can help you to keep track of your drinking by setting a daily limit and letting you scan barcodes into a calendar. Could the whole section begin with the section headed “A few minutes for a healthier future” and be followed by the sections Fewer units and Be Clear on Cancer.

Knowing the signs of cancer could save your life.The ‘Be Clear on Cancer’ campaign was developed to raise awareness of the signs and symptoms of bowel, breast and lung cancer and asks people to look out for the following symptoms: Bowel Cancer (for three weeks) %ORRG LQ \RXU SRR /RRVHU SRR 3HUVLVWHQW FKDQJH LQ ERZHO KDELW $EGRPLQDO GLVFRPIRUW $EGRPLQDO OXPS Breast Cancer /XPS LQ \RXU EUHDVW 6NLQ GLPSOLQJ SXFNHULQJ 'LVFKDUJH IURP \RXU QLSSOH Lung Cancer (for three weeks) 3HUVLVWHQW FRXJK $ FKDQJH LQ D FRXJK 8QH[SODLQHG VKRUWQHVV RI EUHDWK Chances are it’s nothing to worry about but if you spot any go to your doctor to get it checked out. You're not wasting anyone's time, and if it isn't serious, your mind will be put at rest. But if it is cancer, early diagnosis can make all the difference. The sooner cancer is detected, the better the chances of successful treatment.

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Mental  health  &  wellbeing  Your  mental  health  is  important.  Some  mental  illnesses,  such  as  depression  and  anxiety,  are  unfortunately  common.  If  you  have  such  an  illness,  it  is  important  to  learn  more  about  mental  health  and  get  the  right  WUHDWPHQW +RZHYHU WKHUH LV PRUH WR JRRG mental  health  than  avoiding  or  treating  mental  illness.  There  is  also  positive  mental  wellbeing.  Many  factors  influence  our  wellbeing  and  evidence  shows  that  the  actions  we  take  and  the  way  we  think  have  the  biggest  impact.  Scientific  evidence  points  to  5  easy  steps  that  we  can  take  to  improve  our  mental  wellbeing.  If  you  give  them  a  try,  you  may  feel  happier,  more  positive  and  able  to  get  the  most  from  your  life.   Connect Connect  with  the  people  around  you,  with  family,  friends,  colleagues  and  neighbours,  at  home,  work  or  in  your  local  community.  Think  of  these  as  the  cornerstones  of  your  life  and  invest  time  in  them.  Building  these  connections  will  enrich  and  support  you  every  day. Keep  learning 7U\ VRPHWKLQJ QHZ 5HGLVFRYHU DQ ROG interest.  Sign  up  for  that  course.  Take  on  a  different  responsibility  at  work.  Fix  a  bike.  Learn  to  play  an  instrument  or  how  to  cook  your  favourite  food.  Set  a  challenge  you  will  enjoy  achieving.  Learning  new  things  will  make  you  feel  more  confident  as  well  as  being  fun.  Â

Take  notice Be  curious.  Catch  sight  of  the  beautiful.  5HPDUN RQ WKH XQXVXDO 1RWLFH WKH FKDQJLQJ seasons.  Savour  the  moment,  whether  you  are  walking  to  work,  eating  lunch  or  talking  to  friends.  Be  aware  of  the  world  around  you  DQG ZKDW \RX DUH IHHOLQJ 5HIOHFWLQJ RQ your  experiences  will  help  you  appreciate  what  matters  to  you.  Be  active Go  for  a  walk  or  run.  Step  outside.  Cycle.  Play  a  game.  Garden.  Dance.  Exercising  makes  you  feel  good.  Most  importantly,  discover  a  physical  activity  that  you  enjoy  and  one  that  suits  your  level  of  mobility  and  fitness.  Search  for  an  activity  that  interests  you  in  /LYHUSRRO WKURXJK WKH +HDOWK\ FLWLHV ZHE VLWH www.healthycitiesliverpool.co.uk/Staying _Well/Liverpool_Active_City.html Give Do  something  nice  for  a  friend  or  a  stranger.  7KDQN VRPHRQH 6PLOH 9ROXQWHHU \RXU WLPH Join  a  community  group.  Look  out  as  well  as  in.  Seeing  yourself,  and  your  happiness,  linked  to  the  wider  community  can  be  incredibly  rewarding  and  creates  connections  with  the  people  around  you.  You  can  find  more  information  about  mental  health  and  wellbeing  on  the  Merseycare  website  at  www.merseycare.nhs.uk/Your_Health_ And_Well-­Being.   Your  GP  is  also  a  good  source  of  information  and  advice  and  can  refer  you  to  services.

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imagine Positive about mental health ^ Zs/ ^ s /> > &KZ >/s ZWKK> Z ^/ Ed^ yW Z/ E /E' D Ed > , >d, WZK > D^ dK ^^ /E >h ͗ Peer Support Groups – 24 User-­‐led support groups operate across all areas of Liverpool. The groups are ƐŝƚƵĂƚĞĚ ŝŶ ĐŽŵŵƵŶŝƚLJ ǀĞŶƵĞƐ ŽīĞƌŝŶŐ Ă ƌĂŶŐĞ ŽĨ ĨƌŝĞŶĚƐŚŝƉ ĂŶĚ ŝŶƚĞƌĞƐƚ ŐƌŽƵƉƐ ŝŶĐůƵĚŝŶŐ ǁŽŵĞŶͲŽŶůLJ sessions, BME sessions and out of hours sessions. For further details call Imagine’s Peer Support Team on Ϭϭϱϭ Ϯϴϭ Ϭϭϯϳ͕ Žƌ ĂůƚĞƌŶĂƟǀĞůLJ ĚŽǁŶůŽĂĚ Ă ƌĞĨĞƌƌĂů ĨŽƌŵ ĨƌŽŵ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘ ^ƵƉƉŽƌƚĞĚ ĐĐŽŵŵŽĚĂƟŽŶ Ͳ ,ŝŐŚ ƋƵĂůŝƚLJ ĂĐĐŽŵŵŽĚĂƟŽŶ ĂŶĚ ƐƵƉƉŽƌƚ ŽīĞƌŝŶŐ ƉĞƌƐŽŶĂůŝƐĞĚ ƐƵƉƉŽƌƚ ƉĂĐŬ-­‐ ĂŐĞƐ ŝŶĐůƵĚŝŶŐ ƐƚĂī ďĂƐĞĚ ŽŶͲƐŝƚĞ ĂŶĚ ƐůĞĞƉŝŶŐ ŽǀĞƌ͘ ĐĐŽŵŵŽĚĂƟŽŶ ƉƌŽǀŝĚĞĚ ĂĐƌŽƐƐ >ŝǀĞƌƉŽŽů ŝŶĐůƵĚĞƐ ŐƌŽƵƉ ůŝǀŝŶŐ ĂŶĚ ƐŝŶŐůĞ ƉĞƌƐŽŶ ŇĂƚƐ͘ tĞ ŚĂǀĞ Ă ƐƉĞĐŝĮĐ ǁŽŵĞŶͲŽŶůLJ ƐĞƌǀŝĐĞ͕ Ă ƐƉĞĐŝĂůŝƐƚ ƐĞƌǀŝĐĞ ĨŽƌ ƐĞƌǀŝĐĞ ƵƐĞƌƐ ƌĞƋƵŝƌŝŶŐ ƐƵƉƉŽƌƚ ƚŽ ĂďƐƚĂŝŶ Žƌ ƌĞĚƵĐĞ ĂůĐŽŚŽů ĚĞƉĞŶĚĞŶĐLJ͕ Ă ƐĞƌǀŝĐĞ ĨŽƌ ƐĞƌǀŝĐĞ ƵƐĞƌƐ ǁŝƚŚ ůĞĂƌŶŝŶŐ ĚĞĮĐŝƚƐ ĂƐ ǁĞůů ĂƐ ŵĞŶƚĂů ŚĞĂůƚŚ ŶĞĞĚƐ ĂŶĚ ƐƵďƐƚĂŶƟĂů ĞdžƉĞƌŝĞŶĐĞ ǁŽƌŬŝŶŐ ǁŝƚŚ ƐĞƌǀŝĐĞ ƵƐĞƌƐ ǁŝƚŚ ŽīĞŶĚŝŶŐ ŚŝƐƚŽƌŝĞƐ͘ &Žƌ ĨƵƌƚŚĞƌ ĚĞƚĂŝůƐ ĐŽŶƚĂĐƚ ĂŶ ĐĐŽŵŵŽĚĂƟŽŶ ^ĞƌǀŝĐĞ DĂŶĂŐĞƌ ďLJ ĐĂůůŝŶŐ Ϭϭϱϭ ϳϬϵ Ϯϯϲϲ͕ Žƌ ĚŽǁŶ-­‐ ůŽĂĚ Ă ďƌŽĐŚƵƌĞ ĨƌŽŵ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘ ZĞĨĞƌƌĂůƐ ŶĞĞĚ ƚŽ ďĞ ŵĂĚĞ ďLJ ĂƌĞ ŽͲŽƌĚŝŶĂƚŽƌƐ ǀŝĂ ƚŚĞ >ŝǀĞƌƉŽŽů ŝƚLJ ŽƵŶĐŝů ,ĞĂůƚŚ Θ ^ŽĐŝĂů ĂƌĞ WĂŶĞů͘ KƵƚƌĞĂĐŚ ʹ >Žǁ >ĞǀĞů sŝƐŝƟŶŐ ^ƵƉƉŽƌƚ Ͳ ,ŝŐŚ ƋƵĂůŝƚLJ ĂĐĐŽŵŵŽĚĂƟŽŶ ĂŶĚ ƉĞƌƐŽŶĂůŝƐĞĚ ƐƵƉƉŽƌƚ ƉƌŽǀŝĚĞĚ ƚǁŝĐĞ Ă ǁĞĞŬ ;ŽŶ ĂǀĞƌĂŐĞͿ ƚŽ ĨƵƌƚŚĞƌ ƉƌŽŵŽƚĞ ŝŶĚĞƉĞŶĚĞŶĐĞ ĂŶĚ ŚĞůƉ ĚĞǀĞůŽƉ ƉƌĂĐƟĐĂů ĂŶĚ ĐŽƉŝŶŐ ƐŬŝůůƐ͘ ZĞĨĞƌƌĂůƐ ŶĞĞĚ ƚŽ ďĞ ŵĂĚĞ ďLJ ĂƌĞ ŽͲŽƌĚŝŶĂƚŽƌƐ͘ ƌŽĐŚƵƌĞƐ ĂƌĞ ĂǀĂŝůĂďůĞ ŽŶ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘ ůƚĞƌŶĂƟǀĞůLJ ĐĂůů Ϭϭϱϭ ϳϬϵ Ϯϯϲϲ ƚŽ ƌĞƋƵĞƐƚ Ă ďƌŽĐŚƵƌĞ͘ DĞŶƚĂů ,ĞĂůƚŚ &ůŽĂƟŶŐ ^ƵƉƉŽƌƚ Ͳ /Ĩ LJŽƵ ŚĂǀĞ LJŽƵƌ ŽǁŶ ĂĐĐŽŵŵŽĚĂƟŽŶ ďƵƚ ƌĞƋƵŝƌĞ ƉĞƌƐŽŶĂůŝƐĞĚ ƐƵƉƉŽƌƚ ƚŽ ŚĞůƉ LJŽƵ ƚŽ ŵĂŝŶƚĂŝŶ LJŽƵƌ ƚĞŶĂŶĐLJ͕ ďƵĚŐĞƚ͕ ŵĂŶĂŐĞ LJŽƵƌ ŵĞŶƚĂů ŚĞĂůƚŚ͕ ĂĐĐĞƐƐ ƚŚĞ ĐŽŵŵƵŶŝƚLJ ĂŶĚ ĚĞǀĞůŽƉ ĨƌŝĞŶĚƐŚŝƉƐ͕ ĚĞĂů ǁŝƚŚ ĂůĐŽŚŽůͬƐƵďƐƚĂŶĐĞ ŵŝƐƵƐĞ ŝƐƐƵĞƐ͕ ĚĞǀĞůŽƉ ĐŽƉŝŶŐ ĂŶĚ ůŝǀŝŶŐ ƐŬŝůůƐ͘ tĞ ǁŝůů ƚĂŝůŽƌ ƐƵƉƉŽƌƚ ƚŽ ŵĞĞƚ LJŽƵƌ ŶĞĞĚƐ͘ dŚŝƐ ƐĞƌǀŝĐĞ ĐĂŶ ďĞ ĂĐĐĞƐƐĞĚ ďLJ LJŽƵƌ ĂƌĞ ŽͲŽƌĚŝŶĂƚŽƌ ĐŽŶƚĂĐƟŶŐ ŽƵƌ ^ĞƌǀŝĐĞ DĂŶĂŐĞƌƐ ŽŶ Ϭϭϱϭ ϳϬϵ Ϯϯϲϲ͘ ƌŽĐŚƵƌĞƐ ĐĂŶ ďĞ ĚŽǁŶůŽĂĚĞĚ ĨƌŽŵ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘ ůů ƌĞĨĞƌƌĂůƐ ǁŝůů ďĞ ĐŽŶƐŝĚĞƌĞĚ ďLJ >ŝǀĞƌƉŽŽů ŝƚLJ ŽƵŶĐŝů ,ĞĂůƚŚ Θ ^ŽĐŝĂů ĂƌĞ WĂŶĞů͘ DĂŝŶƐƚƌĞĂŵ ^ŽĐŝĂů /ŶĐůƵƐŝŽŶ ^ĞƌǀŝĐĞ Ͳ /Ĩ LJŽƵ ǁĂŶƚ ƉĞƌƐŽŶĂůŝƐĞĚ ƐƵƉƉŽƌƚ ĂŶĚ ĞŶĐŽƵƌĂŐĞŵĞŶƚ ƚŽ ĂĐĐĞƐƐ ĐŽŵ-­‐ ŵƵŶŝƚLJ ĂŶĚ ǀŽĐĂƟŽŶĂů ŽƉƉŽƌƚƵŶŝƟĞƐ ƐƵĐŚ ĂƐ ƐƉŽƌƚ Θ ůĞŝƐƵƌĞ͕ ĂƌƚƐ͕ ĨĂŝƚŚ͕ ĐƵůƚƵƌĂů ĐŽŵŵƵŶŝƟĞƐ͕ ǀŽůƵŶƚĞĞƌŝŶŐ͕ ĞĚƵĐĂƟŽŶ Θ ƚƌĂŝŶŝŶŐ Žƌ ĞŵƉůŽLJŵĞŶƚ͕ ǁĞ ŚĂǀĞ Ă ĮƌƐƚ ĐůĂƐƐ ƚĞĂŵ ŽĨ ƐƚĂī ǁŚŽ ǁŝůů ƉƌŽǀŝĚĞ ϭϬϬй ƐƵƉƉŽƌƚ͘ &Žƌ Ă ďƌŽĐŚƵƌĞ ĐĂůů ƚŚĞ DĂŝŶƐƚƌĞĂŵ ƚĞĂŵ ŽŶ Ϭϭϱϭ ϮϴϬ ϰϱϲϰͬϬϭϱϭ Ϯϴϭ ϳϯϬϲͬϬϭϱϭ Ϯϴϭ ϮϬϴϴ Žƌ ĚŽǁŶůŽĂĚ Ă ďƌŽĐŚƵƌĞ ĨƌŽŵ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘ ĞĨƌŝĞŶĚŝŶŐ ^ĞƌǀŝĐĞ Ͳ /Ĩ LJŽƵ ǁŽƵůĚ ůŝŬĞ ƚŽ ďĞ ďĞĨƌŝĞŶĚĞĚ ďLJ Ă sŽůƵŶƚĞĞƌ ƚŽ ĞŶũŽLJ ĞĂĐŚ ŽƚŚĞƌ͛Ɛ ĐŽŵƉĂŶLJ͕ ĂĐĐĞƐƐ ĞǀĞŶƚƐ ĂŶĚ ŽƉƉŽƌƚƵŶŝƟĞƐ ŝŶ ƚŚĞ ĐŽŵŵƵŶŝƚLJ Žƌ ƚŽ ďĞĐŽŵĞ Ă sŽůƵŶƚĞĞƌ ĞĨƌŝĞŶĚĞƌ ǁŚŝĐŚ ŝƐ ĞdžƚƌĞŵĞůLJ ƌĞǁĂƌĚ-­‐ ŝŶŐ͕ ĐĂůů ŽƵƌ ĞĨƌŝĞŶĚŝŶŐ ^ĞƌǀŝĐĞ ŽŶ Ϭϭϱϭ ϳϬϵ Ϯϯϲϲ Žƌ ĂůƚĞƌŶĂƟǀĞůLJ ĚŽǁŶůŽĂĚ Ă ďƌŽĐŚƵƌĞ ĨƌŽŵ /ŵĂŐŝŶĞ͛Ɛ ǁĞďƐŝƚĞ͘

ǁǁǁ͘ŝŵĂŐŝŶĞŵĞŶƚĂůŚĞĂůƚŚ͘ŽƌŐ͘ƵŬ Ϯϱ ,ŽƉĞ ^ƚƌĞĞƚ͕ >ŝǀĞƌƉŽŽů͕ >ϭ ϵ Y Ϭϭϱϭ ϳϬϵ Ϯϯϲϲ ŵĂŝů͗ ŝŵĂŐŝŶĞΛŝŵĂŐŝŶĞŵĞŶƚĂůŚĞĂůƚŚ͘ŽƌŐ͘ƵŬ Advertisement

Drug  and  alcohol  misuse There  is  a  range  of  services  available  in  Liverpool  to  support  people  with  drug  and  alcohol  problems:

Liverpool  Community  Alcohol  Service  (LCAS)  LCAS  offers  a  range  of  alcohol  support  services  including: ‡ $GYLFH IRU SHRSOH ZLWK DOFRKRO SUREOHPV ‡ +HDOWK DVVHVVPHQWV DQG D UDQJH RI       alcohol  treatments ‡ 'HWR[LILFDWLRQ SURJUDPPHV IRU SHRSOH       who  are  alcohol  dependent ‡ 2QZDUG UHIHUUDO WR VSHFLDOLVW VHUYLFHV       ZKHUH UHTXLUHG Call  0151  529  4504

The  Brink,  15-­21  Parr  Street,  Liverpool,  L1  4JN  A  multi-­purpose  alcohol-­free  bar  located  in  the  city  centre  where  people  with  drug  and  alcohol  issue  can  find  support  and  get  more  information  about  further  services.  People  who  would  like  to  use  this  service  can  just  turn  up,  no  appointment  necessary. Call  0151  703  0582 Â

Young  Addaction Young  Addaction  provides  support  and  information  to  young  people  dealing  with  drug  and  alcohol  misuse. Call  0151  706  9747

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Mersey  Care  NHS  Trust  community  drug  teams  0HUVH\ &DUH 1+6 7UXVW UXQV WZR community  drug  teams  offering  individually  tailored  recovery  programmes  including  detoxification,  substitute  prescribing,  relapse  prevention  and  signposting  to  partner  and  support  agencies. Central  and  south  Liverpool  0151  709  0516 North  Liverpool    Â

Addaction  recovery  services

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Addaction  offers  stimulant  services,  counselling,  recovery  focused  interventions  and  syringe  exchange.  Open  access  advice  and  information  service.  Central  Liverpool  0151  702  0655 Croxteth   0151  546  1141 41

Protecting the most vulnerable Merseyside Fire and Rescue Service (MF&RS) is committed to working with partners to protect the most vulnerable members of our communities. The mainstay of MF&RS’s prevention work is the Home Fire Safety Check, where staff will come into your home and offer advice across a range of firerelated topics including identifying and reducing risk factors as well as developing an emergency escape

plan/night-time routine. Where specific concerns are identified we provide support, either through direct interventions e.g. the provision of specialist alarms, or through a referral to an appropriate partner agency.

Are you a person or do you know a person who: :: Has a disability. :: Someone who has alcohol or drug issues. :: Someone who is over the age of 65. :: Someone who is living in poverty. :: Someone who is a lone parent/s. :: Someone who has mental health problems. :: Someone who lives alone. :: Someone who smokes. The more of these factors that people fit into - the more vulnerable they are likely to be. If this is you, or is anyone you know please call our free phone number below where one of our trained staff will help to arrange a Home Fire Safety Check free of charge and possibly to fit free smoke alarms. Call 0800 731 5958 or visit www.merseyfire.gov.uk Advertisement

Domestic  violence Domestic  violence  is  :  â€˜Any  incident  or  patter  of  incidents  of  controlling,  coercive  or  threatening  behaviour,  violence  or  abuse  between  those  aged  16  years  or  over  who  are  or  have  been  intimate  partners  or  family  members  regardless  of  gender  or  sexuality.  Â

National  Respect  Phoneline 7KH 1DWLRQDO 5HVSHFW 3KRQHOLQH SURYLGHV confidential  advice  for  people  who  are  DEXVLYH DQG RU YLROHQW WRZDUGV WKHLU SDUWQHUV 9LVLW WKH 1DWLRQDO 5HVSHFW ZHEVLWH or  call  0808  802  4040  (free  from  landlines  and  mobile  phones). Or

If  you  are  being  abused  or  suffering  indirectly  as  the  result  of  abuse  you  may  have  experienced  some  of  the  following;; ‡ ,VRODWLRQ ± FRQWUROOLQJ ZKR \RX VHH DQG       where  you  go,  including  limiting  contact        with  friends  and  family, ‡ +XPLOLDWLRQ ± SXWWLQJ \RX GRZQ XVLQJ       offensive  words,  Â‡ ,QWLPLGDWLRQ ± IUHTXHQWO\ QRW VSRNHQ WKLV      can  be  through  looks,  gestures  or  the        destruction  of  property, ‡ 7KUHDWV ± WRZDUGV WR \RX \RXU FKLOGUHQ       or  family,  friends  and  even  family  pets, ‡ )LQDQFLDO ± ZLWKKROGLQJ PRQH\ RU       controlling  the  money  within  the        KRXVHKROG DQG RU ‡ +DUDVVPHQW VWDONLQJ ± IROORZLQJ \RX       repeatedly  texting  or  calling  you. There  is  help  available,  you  can  contact Women's  Aid If  you  are  being  abused  or  suffering  indirectly  as  the  result  of  abuse  (a  child  or  family  member),  call  Women's  Aid  24  hour  helpline  on   .  The  Women's  Aid  website  also  has  a  directory  of  local  domestic  violence  services  in  Merseyside  and  the  wider  North  West. Men's  Advice  Line The  Men's  Advice  Line  is  a  confidential  helpline  for  male  victims  of  domestic  violence  and  abuse.  Whether  you  are  in  a  heterosexual  or  same-­sex  relationship  you  FDQ FDOO 0RQGD\ )ULGD\ 10am-­1pm  and  2pm-­5pm.

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Mersey Care is the provider of specialist mental health care for the people of Liverpool, Sefton and Knowsley. Our vision is ‘to be recognised as the leading organisation in the provision of mental health, addiction and learning disability care. Quality, recovery and wellbeing will be at the heart of everything that we do’. Our services are delivered by two clinical divisions – local services and secure services. Local services include general adult and older adult inpatient and community services; addiction services; learning disability services; brain injury rehabilitation; psychiatric intensive care; eating disorders.

The secure division provides services for people requiring care in conditions of various levels of security – low, medium and high secure services – and criminal justice liaison. Our highly skilled and dedicated staff are committed to giving the best possible care to our patients and support to their carers and families. We are known for our dedication to upholding the human rights of our service users and working side by side with them in every aspect of the trust and everything we do.

0151 473 0303 Communications Department, Trust Offices,V7 Building, Kings Business Park, Prescot, L34 1PJ www.merseycare.nhs.uk

If you are in crisis you can contact your community mental health team; your GP or visit your local accident and emergency department. If you need someone to talk to: NHS Direct Telephone 0845 4647 or 111 Trained nurses can give you help and support 24 hours a day. The Samaritans Telephone 08457 90 90 90 Textphone 08457 90 91 92 24 hour confidential helpline.

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Managing common ailments and how to contact a GP in the out of hours period Liverpool Clinical Commissioning Group (CCG) is encouraging patients in the city to make more use of the GP ‘Out of Hours’ service after research showed there are misconceptions about what the service is, which has led to some patients either delaying treatment or going to Accident and Emergency (A&E). Did you know that many common ailments, like colds, coughs and flu, can be effectively treated by your pharmacist, saving an unnecessary trip to the GP? But for patients requiring medical attention then the next port of call should be their GP. Local practices are generally open between the hours of 8am-6.30pm on Mondays to Fridays and if the condition cannot wait until the surgery is open, then the Out of Hours service is there to help. It can be accessed 24 hours a day simply by calling your local practice number. Dr Jim Cuthbert is a local Liverpool GP and Urgent Care lead for Liverpool CCG, the NHS organisation which is responsible for commissioning community and hospital services. He explains: “We know that some of our patients are still unaware of the GP Out of Hours service in Liverpool and they don’t know that they can speak to a GP outside of normal surgery hours. Some patients believe that calling the surgery out of hours will result in disturbing their doctor, or they will only be able to see a GP who is unfamiliar with their medical history. “As a result we see many patients attending A&E as non-emergencies, or waiting in pain and discomfort until the next working day to get an appointment with their regular GP. “The Out of Hours service is run by local GPs, most of whom work in practices across Liverpool. Although they may not be your regular GP, in the majority of cases following patient consent, they can access a summary of your medical records and be aware of your main medical history. “The GP Out of Hours service is one of top rated services in the country and can provide advice over the phone and face to face appointments. Home consultations are available for those who are housebound or are too frail to come to a Centre for a review. You can even seek advice if you are away from home and become unwell. “We want to make it clear to patients across Liverpool, that local GPs are accessible 24 hours a day – even out of hours and on Christmas Day. So please don’t be worried about calling the GP Out of Hours service, it is there if you need it.”

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Day  opportunities  and  re-­ablement  services In  2011,  Liverpool  City  Council  began  transforming  the  support  services  that  it  provides  for  adults.  After  engaging  with  the  people  who  use  our  services,  their  families  and  carers  as  well  as  the  council’s  staff,  work  is  now  taking  place  on  six  hubs  where  we  will  provide  day  opportunities  and  re-­ablement  services  for  the  whole  city.

Day  opportunities As  people  now  want  to  take  part  in  a  wider  range  of  activities  during  the  day,  the  council  needed  to  expand  the  way  it  offers  support  beyond  traditional  day  centre  services.  Now,  we  are  working  with  people  who  use  our  services  to  make  sure  that  the  support  they  receive  is  exactly  what  they  need  to  achieve  the  outcomes  on  their  support  plan.  So  that  we  can  do  this  to  the  highest  standard,  we  are  re-­modelling  some  of  our  existing  buildings  into  community  hubs  which  will  not  only  provide  the  very  best  environments  for  the  people  who  already  use  our  services  but  can  also  be  used  by  other  groups.  Work  has  already  started  on  transforming  the  former  Lime  Court  day  centre,  on  Upper  Baker  Street,  into  The  Lime.  This  hub  will  have  the  city’s  only  hydrotherapy  spa  and  will  also  feature  a  recording  studio  and  internet  café.  Meanwhile  at  Lancaster  'D\ &HQWUH 5LFH /DQH WKH EXLOGLQJ ZLOO be  improved  and  the  outside  space  will  also  be  extensively  developed. 7KH WKLUG KXE ZLOO EH DW 6SHNH 5HVRXUFH Centre,  Parklands,  and  satellite  day  services  also  operate  from  Alderwood  Day  Centre,  %ULGJH &KDSHO &HQWUH +HDWK 5RDG DQG WKH / &HQWUH 6HOERXUQH 6WUHHW

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Re-­ablement  services As  the  population  continues  to  age,  there  will  be  more  and  more  demand  on  care  services.  In  Liverpool  we  decided  that  providing  services  that  supported  people  to  continue  living  independently,  rather  than  providing  long-­term  residential  care,  would  mean  that  we  could  help  more  people. With  this  in  mind,  our  three  former  care  KRPHV 6HGJHPRRU *UDQE\ DQG 9HQPRUH now  offer  short-­term  re-­ablement  services.  This  means  the  services  they  offer  will  help  people  to  get  back  on  their  feet  after  they  had  been  in  hospital  or  we  will  work  with  people  to  prevent  them  from  being  admitted  to  hospital. 9HQPRUH ZLOO FRQWLQXH WR RIIHU LWV VSHFLDOLVW service  helping  people  to  rebuild  their  skills  and  confidence  after  having  a  stroke  that  also  includes  a  bed-­based  service.  Generic  re-­ablement  care  is  offered  from  Granby,  Selbourne  Street,  which  will  support  people,  for  example  who  have  had  falls  or  who  might  need  support  to  socialise.  Building  work  on  all  hubs  is  expected  to  be  completed  by  the  end  of  2013.  The  first  of  our  re-­ablement  hubs  to  be  completed  is  Sedgemoor,  our  specialist  dementia  support  centre,  which  was  officially  opened  in  May  2013.  This  over-­£1m  facility  extends  the  existing  building  and  now  includes  a  4D  interactive  suite  to  help  with  immersive  therapy  and  a  sensory  garden.  The  day  services  at  9HQPRUH 0HZV DQG 1RUULV *UHHQ ZLOO now  also  be  provided  from  Sedgemoor. To  use  any  of  the  services  provided  at  the  hubs  you  must  be  referred  via  an  DVVHVVPHQW 7R UHTXHVW DQ DVVHVVPHQW call  Careline  on  0151  233  3800. Â

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Our  commitment  to  you Â

Tell  us  what  you  think Â

We  are  committed  to  ensuring  that  you  are  treated  with  dignity  and  respect  in  all  aspects  of  the  services  and  support  that  we  offer  to  you.   The  Council  in  partnership  with  colleagues  in  the  Liverpool  Clinical  Commissioning  Groups  and  health  and  social  care  providers  in  the  city  has  agreed  a   Dignity  in  Care  Charter  which  sets  out  how  you  should  expect  to  be  treated  by  us  if  you  are  receiving  care  and  support  provided  or  commissioned  by  Adult  services  DQG +HDOWK :H DVN DOO RXU SURYLGHUV WR VLJQ up  to  this  charter.  Â

We  are  always  interested  in  your  comments  about  the  services  that  we  provide  and  if  you  would  like  to  tell  us  about  a  good  service  or  make  a  comment  on  how  we  could  do  things  better  you  can  do  this  WKURXJK WKH FLW\ FRXQFLO +DYH <RXU 6D\ process.  Â

You  can  download  a  copy  of  our  Dignity  in  Care  Charter  from  the  Liverpool  City  &RXQFLO ZHEVLWH RU UHTXHVW D FRS\ IURP WKH Information  and  communication  team  on  0151  233  4437.   You  can  also  download  a  copy  of  our  service  standards  which  outline  what  you  FDQ H[SHFW IURP $GXOW 6HUYLFHV DQG +HDOWK  http://liverpool.gov.uk/council/service-­ standards/adult-­-­ social-­care-­service-­standards/ Â

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If  you  are  unhappy  with  the  service  that  you  are  receiving,  Adult  Services  does  have  a  complaints  procedure.   We  suggest  that  in  the  first  instance  you  contact  your  care  provider  (the  organisation  that  the  care  staff  work  for)  who  may  be  able  WR UHVROYH \RXU FRPSODLQW TXLFNO\ +RZHYHU if  you  prefer  you  may  contact  us  directly  You  can  make  a  comment,  compliment  or  complaint  in  any  of  the  following  ways: ‡ &RQWDFW /LYHUSRRO 'LUHFW E\ FDOOLQJ 233  3000  and  ask  the  advisor  to  input  details  of  your  =comment,  compliment  or  complaint  into  our  database.  Â‡ 9LVLW D 2QH 6WRS 6KRS DQG DVN WKH       advisor  to  input  the  details  of  your        comment,  compliment  or  complaint  into        our  database.  Â‡ :ULWH WR XV DW /LYHUSRRO 'LUHFW )UHHSRVW       NWW  3400A,  L1  3ZZ.  Â‡ 3LFN XS D +DYH <RXU 6D\ IRUP IURP DQ\       One  Stop  Shop  and  other  city  council        reception  points. ‡ 2QOLQH DW www.liverpool.gov.uk/council/complaints -­and-­feedback/make-­a-­complaint-­about-­ a-­council-­service If  you  are  not  happy  with  the  way  in  which  we  have  dealt  with  your  complaint  you  can  contact  the  Local  Government  Ombudsman  (LGO)  at  any  point  through  out  the  process.  You  can  contact  the   LGO  Advice  Team  on  0300  061  0614  or  0845  602  1983 DP to  5.00pm,  Monday  to  Friday,  except  9.30am  to  10.30am,  Tuesday  to  Friday) Â

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Liverpool City Council

This Booklet We want to make sure that the information that we provide is useful to you, if you would like to comment on this booklet or suggest any changes or additions for future editions please contact: Information and Communication Officer Performance Improvement Team Adult Services and Health Municipal Buildings Dale Street L2 2DH Email: dis@liverpool.gov.uk

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