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Isle of Wight Register Office

Bereavement Guide

Contents 2 How can the Isle of Wight Council help you? Introduction

3 The First Steps

What must you do when someone dies?

8 Bereavement Support

How can you get help and support with bereavement?

18 Who Else Should You Contact?

4 Registration

How do you register a death? Who can register a death? What information will you need to give? What documents will you need? What documents will you receive? What happens if the death is referred to a Coroner?

5 Tell Us Once

How the service can help you Information you will need to use the service How can you contact us to use the service?

6 Additional Information 7 Registering a stillbirth

What do you need to do to register a stillbirth? Who can register a stillbirth? Information to be supplied. What certificates will be issued?

How can the Isle of Wight Council help you? Introduction The Isle of Wight Registration Service has produced this bereavement guide to help you through this difficult time. It provides guidance, support and reassurance and will help you to access all the information you will need to help you through your bereavement. Losing a loved one presents many challenges and our bereavement guide gives some suggestions of organisations you might like to contact for support after registration. We provide a sympathetic, helpful and considerate service to help you make the necessary decisions and arrangements when someone dies. It is important to us that you are provided with clear and concise information and guidance throughout the registration process. In case of emergency, please contact Wightcare on (01983) 821105 who will have up-to-date out of hours contact details for the Registrars.


The First Steps What must you do when someone dies? When someone dies, you will need to inform a number of people and organisations and complete certain documents needed by law. If you are a relative or friend you can do some of these things yourself. Others will need to be done by the executor or administrator of the estate. There is plenty of support available to help you through this difficult time.

Some of the first steps include: Obtain a medical certificate of cause of death signed by a doctor or, if the Coroner is involved, take instructions from Coroner’s officers regarding registration of the death l

l Register the death at the Register Office. To make an appointment telephone 01983 823233

Contact the Benefits Agency using form BD8 (given by the Registrar when you register the death.)



Contact a funeral director, if you intend to use one

Begin arrangements for the funeral – if the deceased made a will you should check the will for any special requests. l

The information included on these pages is for general guidance purposes only and is not a complete or exhaustive explanation of current Death Laws. This publication will be in use in 2018 and the information included was current at the time of going to press.


Registration How and where can you register a death, and what information will you need to provide?

What documents will you need when registering a death?

A death must be registered within five days from when it occurred. This period can be extended in exceptional circumstances and if the Coroner is involved. The registration must take place in the district where the death occurred, although the information can be given at any Register Office within England and Wales. You can only register a death once you have the Medical Certificate of Cause of Death from the doctor, or in the case of a death reported to the Coroner, confirmation from the Coroner’s office that the relevant paperwork has been issued. Contact us once you have the certificate to make an appointment. The certificate will usually be in a white envelope printed with our contact details including the appointment line phone number.

When you go to register the death you must take with you: Medical certificate of the cause of death signed by a doctor, unless the Coroner is issuing all the paperwork. Birth and/or marriage certificate in respect of the deceased to refer to as required. Please also bring ID for yourself.

Who can register a death?


The death should be registered by a close relative. If there is no close relative please contact the Register Office for advice.

What information will you need to give the Registrar about the deceased? l

The date and place of death

l Their full name and any other names they are known by, or have been known by, including a married woman’s maiden surname l

Their date and place of birth

l Their last occupation (if the deceased is married, widowed or has a formal civil partnership, the full name and occupation of their spouse or civil partner) l

Their usual address

The date of birth of a surviving spouse or civil partner l Details of any public sector pension, e.g. civil service, teacher or armed forces l

What information will you need to give the Registrar about yourself as the person registering? Your relationship to the deceased for example, son, daughter, widow, widower, niece, nephew, surviving civil partner l



Your full name


Your usual address

What documents will you receive from the Registrar? After the information has been recorded into the register, the Registrar will issue the necessary forms and certificates. If a Coroner’s post-mortem has not been held, the Registrar will give you: A Certificate for Burial or Cremation (called the ‘green form’), giving permission for the body to be buried or for an application for cremation to be made l A Certificate of Registration of Death (form BD8) to notify the Benefits Agency l Certified copies of the register entry may be obtained from the Registrar at the time of registration at the current statutory fee. These certificates are what many organisations and agencies refer to as ‘Original Death Certificates’ and will serve all legal purposes. All certificates purchased are Crown Copyright protected and cannot be photocopied. Certified copies will continue to be available from the Register Office.

What happens if the death is referred to a Coroner? If a death is reported to the Coroner by either the doctor, the Registrar or the family, he/she is required to enquire into the circumstances and the cause of the death, and he/she will consider whether it is necessary to hold a post mortem. In due course he/she will issue his/her certificate directly to the Registrar which will permit registration to take place. Appointment to do this once the registration has taken place. In a very small number of cases the Coroner will be required to hold an Inquest. In this case registration of the death will be delayed until the inquest is closed, although interim death certificates will be available from the Coroner’s Office. After the inquest the death will be registered upon information provided by the Coroner. The Register Office will contact you by post so that you may apply for any certificates you require.

Tell Us Once We can help you tell the people who to know

We may also ask you for the contact details for:

When someone has died, there are lots of things that need to be done, at a time when you probably least feel like doing them. One of these is contacting Government departments and local council services that need to be told. The Isle of Wight Council is providing a service which we hope will make things easier. This service means that you can just tell us and these organisations will be contacted.

Their next of kin A surviving husband, wife or civil partner l The person dealing with their estate You must obtain the permission of the persons listed above if you are going to provide us with information about them.

How the service can help you?

Next of Kin

When someone has died, their death needs to be registered with the Registrar. Once that’s done, several other organisations may have to be contacted and given the same information. We can help you to give the information to the Department for Work and Pensions and they can pass on this information to a number of other government departments and local council services for you.

If you are the next of kin (closest relative by blood or marriage to the deceased), your entitlement to benefits may change, so please have your own National Insurance number and / or date of birth with you when you contact us.

What happens to the information? If you decide to use this service we will be able to tell the following organisations: Department For Work And Pensions The Pension Disability and Carers Service Jobcentre Plus HM Revenue & Customs Child Benefit Child Tax Credit and Working Tax Credit Personal Taxation Identity And Passport Service Council Services Including Housing Benefit Office Council Tax Benefit Office Libraries Blue Badges Driver And Vehicle Licensing

Information you will need to use the service To make sure the right information is given to any organisations we contact for you and so that you get the most out of the service it will help if you can bring along with you the following information about the person who has died: Their National Insurance number and date of birth l Details of any benefits or services they were receiving l Their death certificate l Their Driving Licence or Driving Licence number l Their Passport or Passport number and town/country of birth l Blue Badges, Bus Passes, Library Cards,details of Government Department Pensions l

l l

If you are not the next of kin, or the person who is dealing with the deceased’s estate (the person sorting out their property, belongings and money), you can still use the service if you have their permission to provide their details and act on their behalf.

How we will treat the information you give us to use any of these services. The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to update benefits, credits or help to start up services. They may use this information in other ways, but only as the law allows.

How can you contact us to use the service? There are two ways you can use the service: Immediately following the death registration appointment. Our offices are open Monday to Thursday 8.30am - 5pm. Friday 8.30am - 4.30pm Or if you prefer following registration of the death and with a reference number (provided by the registrar) you can call the Department for Work and Pensions on 0800 0857308 Lines are open Monday to Friday 8am to 8pm. Or you can complete on-line using weblink For more information please call 01983 823233 or visit This service is constantly being developed and in the near future we will be able to advise on Concessionary Bus Passes and Government Department Pensions.


Additional Information If you decide not to use the Tell Us Once service, the following information may be useful.

Pensions/Social Security Benefits/ New Tax Credits Inform the Department of Work and Pension to ensure any state pension payments are stopped, telephone 0345 6060 265 l Inform the deceased’s personal pension provider, if a policy was in place l Inform the Jobcentre Plus or Social Security Office if benefit was in payment, for example, Income Support, Jobseekers Allowance, Child Benefit, Attendance Allowance telephone 0345 604 3719 l Inform the HM Revenue and Customs, if tax credits were in payment (Working Tax or Child Tax Credits) telephone 0345 300 3900 l Inform the deceased’s employer or current occupational pension provider who will advise if the deceased’s occupational pension can be passed to another family member or surviving civil partner. l

Health Services Tell the deceased’s doctor and any other health service provider they may have used, such as local hospital, dentist and chiropodist. l Return any equipment the deceased may have borrowed from a hospital, clinic or Social Services. l Cancel any services received from Social Services, such as meals-on-wheels, transport or home help. l

Money There are a number of financial organisations who may need to be informed. These organisations will probably request to see a copy of the death certificate and include:l The Inland Revenue as there may be an Income Tax refund due l Banks, building societies, credit card companies, insurers, Post Office savings, premium bonds, stocks and shares.

Houses and Household Bills Ask the Post Office to redirect the deceased’s mail, or speak to the Registrar about using the Deceased Preference Service or the Bereavement Register to stop any unwanted junk mail or direct mailings and the distress they bring with them, and reduce the risk of identity fraud l The law states that the Registrar who registers the death must tell the Council Tax Department of a person’s death. However, you may wish to contact them directly to discuss any outstanding monies owed and any refunds or reductions in Council Tax charges l Depending on the deceased’s circumstances, you may need to speak to a council housing department, housing association, mortgage company or private landlord l Tell the deceased’s gas, electricity, water and telephone line provider l Cancel any deliveries of heating oil l Inform the insurance company that provides the household insurance. l

Transport and Travel Tell the car insurance company. Please note that anyone who is a named driver on the deceased’s car insurance will no longer be insured to drive the vehicle. This is because the person who took out the insurance is not alive to give permission for someone else to drive l Return the deceased’s driving licence to the Driver & Vehicle Licensing Agency (DVLA) l Return the deceased’s car registration documents to the DVLA to allow the change of ownership to be recorded l Cancel or return any travel passes or season tickets. Claim any refunds due l Return the deceased’s passport to the UK Passport Agency. l

Personal Items Return any library books and cancel membership l Send back any membership cards to clubs or associations and claim any refunds that may be due. l

As early as possible:


Contact the executor as soon as you can to enable him/her to start the process of obtaining probate if necessary. The executor is usually nominated in the will. If there is no will, decide who will apply to sort out the deceased’s affairs and contact the Probate Registry to apply for ‘letters of administration’ if necessary. The Probate helpline number is: 0300 123 1072. Or visit

Registering a stillbirth What do you need to do to register a stillbirth? When a child is stillborn, a doctor or midwife will issue a medical certificate of stillbirth. The person who registers the stillbirth must present this certificate to the Registrar. Every stillbirth in England or Wales must be registered in the district in which it takes place. At present a stillbirth can be registered up to 12 months after it occurred. Where a stillbirth occurs in hospital on the Isle of Wight, the Registrar is willing to attend at the hospital and carry out the registration there subject to the availability of the mother or the mother and father, and the consent of the hospital or alternatively at a home address.

Who can register a stillbirth? Parents married to each other If the child’s parents were married to each other at the time of the stillbirth (or conception), either the mother or the father may register the stillbirth. l

Parents not married to each other If the parents were not married to each other at the time of the stillbirth (or conception), information about the father may be entered in the register only in the following circumstances: If the mother and father attend together to give information for the registration and sign the stillbirth register together, or l



Where the father is unable to attend with the mother - the father makes a statutory declaration acknowledging his paternity which the mother must produce to the Registrar (this form may be obtained from any Registrar in England or Wales)

For the father (where this information is to be entered in the register):


Forename(s) and surname


Date and place of birth

l Occupation at the time of the stillbirth or, if not employed at that time, the last occupation.

For the mother: l

Forename(s) and surname

Maiden surname if the mother is, or has been, married l


Date and place of birth

Occupation at the time of the stillbirth or, if not employed at that time, the last occupation l


Usual address at the date of the stillbirth

Date of marriage, if married to the stillborn child’s father at the time of the stillbirth. l

What certificates will be issued? Certificate of registration A certificate of registration will be issued, free of charge, to the person who registers the stillbirth.


Certificate for the burial or cremation The certificate for the burial or cremation will be given to the parents following the registration. The certificate will need to be given to the chosen funeral director. l

Where the mother is unable to attend with the father - the mother makes a statutory declaration acknowledging the father’s paternity which the father must produce to the Registrar (this form may be obtained from any Registrar in England or Wales).

If the parents of the child cannot register the stillbirth, please contact the Register Office for advice. Tel: 01983 823233

Information to be supplied for the registration of a stillbirth For the child: l

Date and place of stillbirth

l The forename(s) and surname, if the parents wish to name the stillborn child l

Sex of the child. 7

Bereavement Support How can you get help and support with bereavement? There are many organisations that can help and support you following bereavement. This is a list of some of them that might be useful to you. The British Association of Cancer United Patients (BACUP) Provides a cancer information service that gives information, practical advice and emotional support to patients, their families and friends and others bereaved by the illness. Visit British Organ Donor Society (BODY) A self-help and support group for families of organ donors and for those who have received organs. They will also welcome calls from people waiting to receive organs and those whose relatives have died after a transplant or whilst waiting. The phone is in a family home and there is an answer phone when no one is in. Email Cancer Link Offers emotional support and information to people with cancer, their families, friends and professionals working with them. A resource for over 700 cancer support and self-help groups and individual supporters throughout the UK. Visit The Compassionate Friends Gives support to parents whose son or daughter has died. Tel: 0345 1232304 Cruse Bereavement Care Provides a nationwide service of bereavement counselling, advice, information and social contact through its headquarters and more than 196 local branches, to anyone bereaved by death irrespective of age, race, religion, gender or sexual preference. Tel: 0844 477 9400 The Foundation for the study of Infant Deaths (Cot Death Research and Support) For parents of a baby who has died suddenly and unexpectedly. Has leaflets and information for bereaved parents and health professionals. Cot death Helpline: 0808 802 6868 (24 hours) The Miscarriage Association Offers support and information on all aspects of pregnancy loss (miscarriage up to 24 weeks and ectopic pregnancy). Tel: 01924 200799 Or visit


The National Association of Bereavement Services A National Directory of Bereavement and Loss Services able to direct people to their nearest appropriate source of support. You can contact them at 20 Norton Folgate, London, E1 6DB Tel: 020 7709 9090 (24 hrs, with answer phone)

The National Association of Widows Offers a friendly helping hand to all widows and their families. Visit Road Peace The UK’s national charity for road crash victims; provides support to those bereaved or injured in a road crash. Tel: 0845 4500355 Or visit The Samaritans For someone you can talk to who will give you support. There are over 180 branches that are open 24 hours a day. Tel: 0845 7909090 Or visit SSAFA Forces Help The national charity helping serving and ex service men, women and their families in need. Tel: 0800 7314880 Or visit The Stillbirth and Neonatal Death Society (SANDS) Offers support to parents bereaved through pregnancy loss, stillbirth or neonatal death. Tel: 020 74365881 Or visit The Terrence Higgins Trust A charity providing practical support, help, counselling and advice for anyone with or concerned about AIDS or HIV infection. Tel 0808 802 1221 Or visit The War Widows Association of Great Britain Gives advice, help and support to all war widows and dependents. Tel: 0845 2412 189 Or visit The WAY Foundation Provides help and support for the widowed and young. Visit

The Breeze Restaurant & Bar Island Harbour Marina

For all enquiries or to book, please call our dedicated team on 01983 533 388 Email: | Web: Island Harbour Marina, Mill Lane, Binfield, Newport, Isle of Wight, PO30 2LA


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For peace of mind... Grave Concerns offer a unique and specialist service to families wishing to have the memorials and Graves of their loved ones cared for both now and in the future. Funeral Flower Removal Service.... £25 It doesn’t take long for the flowers to die off. If left in situ they not only look untidy and sad but can also damage the turf they’re on. We will remove and dispose of them (cards, trinkets etc will be kept and passed on) Flower Laying Service.... From £15 On a regular basis or on special dates, such as Birthdays, Anniversaries, Christmas etc. Deep Cleaning and Restoration of Graves and Memorials Free and no obligation quotes Regular Grave tends undertaken from £25 Before and After photo’s are sent with all work undertaken



Telephone us on: 07833376842 • 01983 810998 Email: 5 Hornbeam Square, Ryde, Isle of Wight PO33 1RF

Let us look after your loved ones...


Windmill Carriages Horse Drawn Funerals

A Horse Drawn Carriage is a most dignified manner in which to make that final journey, using one of our black victorian Horse Drawn Hearses, which may be pulled by a pair of beautiful black friesians. We offer an Islandwide service from ÂŁ600.00

Working alongside your chosen Funeral Director.

Windmill Farm, Upton Cross, Ryde, Isle of Wight PO33 3LA Tel: 01983 812951 • Email: 11





Simple cremation with ceremony £2650 inclusive Direct to crematorium £2100 (no formal service) The price is inclusive of crematorium and doctors fees. How it works: • We will meet with you in the comfort of your home to discuss your requirements and complete any necessary paperwork, this is a very simple process. • Doctors fees if applicable will be paid on your behalf. • Your loved one will be cared for until the day of the funeral and the chapel of rest will be available for you to visit if required. • We supply a simple and very respectful oak veneer coffin. • On the day of the funeral your loved one will be transported to the crematorium in our custom vehicle. • Upon your arrival at the crematorium for the service, your loved one will already be in situ. • The service will take place with a minister or celebrant of your choice or we can help you with your options. • We will return your loved ones ashes to you in a simple wooden urn, for you to then decide in your own time what you would like to do. • We do ask that payment is made once you have decided to use us, however if there are difficulties in this area then we will of course be flexible. We want what is a very difficult time to be stress free as possible for you.

Tel: 01983 717 554 Email: Website: Dear Nikki, I’d like to take the opportunity to thank you for the caring way in which you assisted me after ***’s recent death. Dealing with the loss of a family member is always a stressful and difficult time, and like it or not, funeral arrangements have to be made, which is hard, especially when you are still in shock. Therefore I was grateful that you came along when you did, taking the weight off my shoulders. Nothing was too much trouble and I really appreciated the fact that you went out of your way to find out how we wanted things done, so that you could arrange it that way. You gave so much effort and time and really went the extra mile. All this resulted in a lovely send off for ***. I would have no hesitation in recommending your services to anyone in the future. Your’s Sincerely, H Family

‘Affordable family led funerals with the freedom to do it your way’


Deep roots grown over more than 300 years.

Did you know? Two thirds of the UK population do not have a will. Their assets are divided under the intestacy rules, and may not reach the destinations wished, with The Crown benefitting in cases where there are no surviving relatives and partners and step-families missing out entirely. Our specialist Wills department offers a fixed fee for straightforward wills and a tailored solution to fit your personal circumstances. Whether you wish to benefit charities, curb inheritance tax or simply make your wishes known, we can ensure that your hard earned savings reach the right people. However large or small, simple or complicated an Estate may be, Jeromes are able to offer advice and expertise in all aspects of Will drafting, Trusts, Tax Law, and Probate matters. Jeromes are a firm with a long history and we use our vast experience to ensure that clients obtain the highest standard of care at rates that reflect the service provided. We are a local Isle of Wight based firm who understands the value of the personal approach in business.

With offices in Newport, Sandown and Shanklin we are able to work according to your needs and your location. Sue Ledger 98 High Street Newport PO30 1BD 01983 522664

Laura Pickett 11 High Street Sandown PO36 8DA 01983 402026

Katie Daniel 3 Steephill Road Shanklin PO37 6AB 01983 862643 13

45 Upper St. James’ Street, Newport - Tel: 529090 40 Place Road, Cowes - Tel: 292932 Email: • Personal Service • Pre-paid Funeral Plans • Private Chapel of Rest When appointing a Funeral Director, your choice may be determined by many factors. For example, previous experience or, the advice of friends or perhaps a professional adviser. However your choice is made, it would be wise to select a Funeral Director who is a member of The National Association of Funeral Directors, who ensure their members comply with the Association’s Code of Practice.

H. V. TAYLOR & SON LTD Funeral Directors 45 Green Street, Ryde, Isle of Wight - Tel 562082 Established for over 70 years, offering a personal service 24 hours a day, 365 days a year

Private Chapels of Rest Pre-paid Funeral Plans As Funeral Directors, we are here to help and advise in all aspects of the funeral, your wishes are our primary concern. We are dedicated professionals trained to understand and cope with your situation. Arrangements can be made either at your home or at our premises in Green Street.

A funeral plan from your local independent funeral director makes perfect sense


Est. 1829

Independent Funeral Directors

w w w. we k 01983 872598

Established in 1829, Weaver Brothers Ltd is proud to be the longest established family owned independent funeral directors on the island. • Spanning seven generations, the Weaver family has served the Island’s community for nearly 200 years. • With years of experience, Terry, Richard and Caroline Weaver are available 24 hours a day to offer families a personal, professional and caring service. On hand to make a difficult time as easy as possible. • From very private services to large scale undertakings we are proud to deliver the same high standard of care and service to every family who comes to us. “I really couldn’t let last Friday pass without writing to express my sincere thanks to you for everything you did to make it so special – it was perfect.”

Weaver Brothers Ltd, Lane End Road, Bembridge, Isle of Wight, PO35 5UE

Tel: 01983 872598 • Fax: 01983 872981 Email: Web: Company registered in England: Number 585726 15

William Hall

Established 1992



(01983) 868688

PERSONAL ATTENTION DAY OR NIGHT Full funeral services arranged to individual requirements

• PRIVATE CHAPELS OF REST • • FLEXIBLE PAYMENT PLANS • CARING FOR THE COMMUNITY • Sunnybrow, Winford Road, Newchurch Sandown, Isle of Wight, PO36 0JX

SPRINGWOOD Woodland Burials

For details of burials that have important benefits for the environment contact

WILLIAM HALL INDEPENDENT FUNERAL DIRECTORS Sunnybrow, Winford Road, Newchurch, Sandown Isle of Wight, PO36 0JX

(01983) 868688


Isle of Wight Council - Bereavement Services The Isle of Wight Crematorium, Station Lane, Whippingham, Isle of Wight PO32 6NJ Tel: 01983 882288 • E.Mail: Bereavement

Funeral Services Isle of Wight Council Bereavement Services, who work closely with the Registrars and Coroners Departments, are based at the Crematorium and can be contacted as above. We can facilitate all Cremation Services, in addition to arranging burials in our twelve Council Cemeteries. Therefore, we would like to just outline the role we play when someone passes away. If you would like more details, please contact us and we will assist you through this very sad and distressing time.

Cremation Services

Normally, once you have contacted your chosen Funeral Director, they will liaise with us to book a date and time for your preferred service. Depending on the individual circumstances, different combinations of documents (as described elsewhere in this booklet) will need to be completed and sent to us, therefore enabling the statutory legislation to be followed. Your Funeral Director will guide you through this. Cremation services usually take about 25 minutes, but if you feel that a longer service time is required or there will be a large volume of people attending the service, please discuss this with your Funeral Director when booking the service. We also encourage families to discuss any individual elements of the service with the Funeral Director or with us ahead of time, so that these can be facilitated appropriately. Our chapel is non-denominational and many varied services take place each day. There is the provision for organ music to be played and the music system can accommodate CD’s, and USBs etc. Cremated Remains are available from 10.30am the following working day after the service. If they are to be collected, please note that we only keep them in our care for one month after the service. An appointment will need to be made with us if you wish to scatter the cremated remains in the Gardens of Remembrance. We endeavour to keep the grounds as natural as possible and we welcome fresh flowers, but reserve the right to remove other memorials. In respect of memorials left at the crematorium, please see the notices in the grounds. Floral Tributes from each service are placed on the paved Tribute Plot and usually remain there for a week. Families are quite welcome to remove these after the service, if so wished. The grounds and Book of Remembrance Room are open each day of the year. Our opening times are as follows Office: Monday to Friday 9am to 5pm Book of Remembrance Room: Monday to Friday 9am to 4.30pm Saturday and Sunday 12 noon to 4pm Bank Holidays 2pm to 4pm


Burials can take place in local churchyards, if there is still space or in any of the private woodland burial areas on the Island. For these you would need to contact the church or minister concerned or via your chosen Funeral Director. Isle of Wight Council Cemeteries are located at Ashey, Binstead, Carisbrooke - Mountjoy, East Cowes, Newport - Fairlee, Newport - St Pauls, Northwood, Ryde, Sandown, Shanklin, Ventnor, Wroxall. Burials in these cemeteries need to be booked with Bereavement Services. The Exclusive Right of Burial (EROB) needs to be purchased before any full burial or that of cremated remains takes place. If it is the owner of this EROB that has died, they can be buried, but the EROB will need to be transferred to the next rightful person or relative, before any further burials in that grave can take place or a memorial placed. Ownership of the EROB is always confirmed with our records when a burial is booked or a memorial requested. Sometimes, the EROB will need to be transferred before the current burial can take place. All memorials in our cemeteries require permits to place them and they have to be erected by an approved stonemason. The above information are guidelines only and further information is available from our members of staff. Please be assured that we understand that this is a distressing time for you and your family and we are here to help you through this time.


Our locations is central to Newport and a few miles from the crematorium. We have parking and fully wheelchair accessible. The riverside offers a selection of rooms, meaning we accommodate from 20 to 300 guests; with in house catering available and fully licensed bar. Our Popular Little London Room, overlooks the Newport Harbour. WE WILL TAKE TIME TO SUPPORT YOU

• Menus to meet your requirements • Full licenced and staffed bar • Available on the day to aid any guests that may require more assistance • Variety of rooms to suit your requirements • Rooms are equipped with visual equipment, which can have photographs played out on a slide show through a projector

• Specific music can also be played on the day

Community Action Isle of Wight Riverside, The Quay, Newport, Isle of Wight PO30 2QR Tel: 01983 524058 • Email:

The ideal place to relax... while we take care of everything


T THIS DIFFICULT TIME, it’s comforting to know that you’ve found the right venue for family and friends to get together. Conveniently situated in East Cowes, the former Royal residence of Albert Cottage Hotel offers the highest level of service together with sensitivity and understanding to make your day as comfortable as possible. With a choice of rooms or garden areas available for groups of any size, a variety of buffet, dining and tea & coffee menus, supported by a reassuring wealth of experience, Albert Cottage Hotel is the ideal location to celebrate the life of a loved one.

• Exceptional Service • Choice of function rooms • Delicious hot & cold buffets • Tailor-made menus • Afternoon Teas • Drinks-only menus • Close to most ferry links

• Stunning location in former grounds of Osborne House

• Beautiful large bedrooms

available from £120/night

• Ground level facilities • Event planner available • Plenty of free parking

A lbe rt

Call now for bookings or for more information: 01983 299309



AND CONSORT RESTAUR ANT Expanded & slightly tidied





Pre-paid funeral plans

Free bereavement support

24 hour service

Here for you when you need us most EAST COWES 8-10 Ferry Road, PO32 6RA FRESHWATER Avenue Road, PO40 9UU LAKE 1 The Fairway, PO36 9EE NEWPORT 61 Upper St James Street, PO30 1LQ RYDE 45 St John’s Road, PO33 2RN SHANKLIN 76 Regent Street, PO37 7AP

01983 291263 01983 756503 01983 403832 01983 537213 01983 615746 01983 861196

R & P EVERSON INDEPENDENT FAMILY FUNERAL DIRECTORS With 80 years experience between them the Everson family are always on hand to provide help and advice on every facet of your bereavement needs including prepaid funeral planning and monumental masonry. Our Natural Burial Ground, Headon Lea, is situated near Alum Bay. The beautiful and tranquil surroundings offer a perfect final resting place for your loved one.

We offer pre-need funeral plans through our long standing partnership with Golden Charter. (01983) 755733 The Broadway, Totland Bay, Isle of Wight PO39 0AS

E: W:

Owned and run by the Holmes family, is a traditional rural pub situated in the heart of the Isle of Wight within the beautiful countryside. we have our sun lounge available for private hire, which includes its own private bar, making it the ideal setting for meetings, parties and gatherings.

The Chequers Inn, Rookley, Ventnor, Isle of Wight, PO38 3NZ Tel: 01983 840314 - Email:

THE WOODVALE, GURNARD Funeral Receptions and Wakes expertly catered for in The Solent Suite

Let us help you make celebrating remembering the life of your loved one as easy as possible. With many years of experience our staff will be there to help and guide you and your family through organising the funeral reception exactly how you would like it to be. From just a few guests up to 80 the privacy of The Solent Suite makes it the ideal venue, with stunning views across The Solent, a small balcony to take in some air and a fully licensed bar, there is ample room for you to mingle with your guests. We can offer a full and varied buffet, reception drinks with tea and coffee to make your guests feel welcome or if you prefer a more bespoke package then we will only be too happy to arrange this for you.

Please contact us to discuss your requirements: Tel: 01983 292037 Email: The Woodvale 1 Princes Esplanade Gurnard, Cowes Isle of Wight PO31 8LE

Who else should you contact? When someone dies you may need to inform a wide variety of organisations. In many cases you’ll need to close down accounts or cancel or change insurance details, subscriptions, agreements, payments or direct debits. You may have to send some organisations a death certificate. You can use the following as a checklist to see if you have contacted everyone you need:

q accountant

q life assurance

q bank/building society

q Dividend Office

q benefits agency

q mail for redirection

q car registration documents

q mortgage provider

q child benefit office (within eight weeks)

q motoring breakdown policy

q church or other place of worship

q motoring insurance

q clubs and social groups

q national insurance contributions office

q council tax office q dentist q driving licence q doctors q DVLA (to cancel car tax) q employers q hire purchase/loan companies q home help agency q hospital clinics q household insurance q income tax office q insurance providers q internet provider q landlord q library q local authority (re: rental/parking permit)


q optician q passport q pension plans q Premium Bond Office q National Savings and Investments q Probate Office q professional bodies q private healthcare provider q relatives and friends q solicitor q stocks, shares, dividends q TV licence q telephone provider – landline and mobile q utilities (gas, electricity, water, telephone) q vehicle registration

You should remember that if the deceased owned a vehicle then it is possible that there is no longer insurance cover for it to be driven. Many policies state that a vehicle may be driven by someone else with the owner’s permission but as soon as the owner dies any such permission may cease. It is best to contact the car insurance company before anyone drives the vehicle to make sure they are insured.


Chezabelles Florists

At a time if loss it may be difficult to choose funeral and sympathy flowers. With this in mind I can visit your home at a time to suit you. Choose from a lovely variety of blooms and tributes for your loved one. Handled with the upmost care and hand delivered on the day.

12 Ferry Road, East Cowes, Isle of Wight PO32 6RA Email: Tel: 01983 641492

If you would like this document translated, contact us on: 01983 821000

Bereavement Services


Seaclose Offices, Fairlee Road, Newport, Isle of Wight PO30 2QS Tel: (01983) 823233 or (01983) 821000 Email:

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excell Media nor the distributor can accept responsibility for any services or workmanship that they may undertake. This brochure was produced by Excell Media

The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT Telephone: 08450 707040 • Email: •

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Isle of Wight  

Bereavement Guide

Isle of Wight  

Bereavement Guide