Age uk tunbridge wells ebook

Tunbridge Wells

Guide to services ............................................................................................................................... .....

Working with and for older people in Tunbridge Wells ............................................................................................................................... .....

Domus Live-In Care

Bespoke live-in care solutions Having a Personal Assistant living with you in the comfort, safety and familiarity of your own home, is a realistic, affordable alternative to residential care and allows you to continue to live your life, your way. At Domus Live-In Care we provide experienced care staff who assist you with the activities of daily living.

The services we provide include: Personal Care Companionship Social Support Domestic Support Long-term or Respite For a free consultation and assessment of your care needs please contact us: Telephone: 01892 512961 Email: info@domus-live-in.co.uk www.domus-live-in.co.uk

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Our Services .................................................................................................................................................................................................................................................................................

Information and Advice

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Age UK Tunbridge Wells offer confidential information and advice on issues that concern older people.

Often we can feel overwhelmed especially when we need help, and sometimes we can be fearful of sharing private information. Our advisors are trained and the service is confidential and it is always your choice as to how much information you share, and how much assistance you wish to accept.

We can: • explain what benefits are available to older people • help check an individual’s eligibility • assist with applications • arrange a home visit where necessary We have access to the wide range of very informative factsheets produced by Age UK, as well as information on local services and opportunities.

Contact Us

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Age UK Tunbridge Wells Wood Street Tunbridge Wells Kent TN1 2QS t. 01892 522591 e. ianda@ageuktw.org.uk www.ageuk.org.uk/tunbridgewells

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Our Services ................................................................................................................................................................................................................................................................................

We provide a wide range of services for older people in Tunbridge Wells.

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• Advocacy Our advocacy service is designed to to support and help older people to express their wishes.

• Chiropody & Podiatry Our specialists can examine your feet and treat a wide range of foot problems.

• Day care services A day care service providing older people with a comfortable, safe and stimulating environment in which to spend their day.

• Dementia Day Care Service Our Dementia Day Care Service is a safe and enjoyable experience and offers an opportunity for carers to rest.

• Exercise classes We offer a variety of exercise classes with trained instructors within our day care centre.

• Independent Living Support Service Helping older people remain independent in their own homes by assisting with day-to-day living tasks.

• Computer learning centre We run a computer learning centre where you can find out about computers and how to use them.

• Information & advice Our confidential service offering information and advice on issues that concern older people.

• Home bathing service Enabling older people to retain access to their home bathing and showering facilities.

• LGBT Befriending Service We have volunteers with a diverse range of backgrounds and interests who are ready to befriend older people like themselves.

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Our Services ................................................................................................................................................................................................................................................................................

Independent Living Support Service

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The Independent Living Support Service is designed to help older people remain independent in their own homes by assisting with day-to-day living tasks.

These tasks might include: • • • • •

Domestic cleaning Laundry, ironing and changing bedclothes Shopping Gardening and garden maintenance Dealing with correspondence

We tailor the service to your preferences and needs, and will visit you first to discuss the requirements and agree with you the tasks you would like carried out.

Our coordinator will then match you to a suitable support worker who will always carry identification, visit at pre-arranged times, and carry out the tasks we have agreed with you.

The temptation is often to enter into private arrangements with cleaners and gardeners, but sometimes this doesn't work out. It's unlikely you have the resources to thoroughly check someone's credentials and often you have to take the person at face value or rely on recommendations.

With the Independent Living Support service from Age UK Tunbridge Wells, this is a worry you needn't face. All our staff are carefully selected, screened and vetted. They are employed by us and, if you are unhappy with any aspect of the service you receive, you can call us directly and ask the service co-ordinator to deal with the issue.

We do not offer personal care services. However, if your needs are beyond what we can provide, we will be able to assist you in finding the right support through our information and advice service.

For further information or to speak to one of our members of staff about the Independent Living Support Service, please contact us using the details below. t. 01892 522591 e. ils@ageuktw.org.uk

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How you can help Age UK Tunbridge Wells ................................................................................................................................................................................................................................................................................

Volunteering

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The services we provide rely heavily on our team of dedicated volunteers and we are always keen to hear from potential volunteers who want to get involved in the community.

Opportunities range from practical hands-on-tasks such as helping with the provision of day care, to involvement in our one-on-one community services such as advocacy, and information and advice.

Our Board of Trustees is comprised of local interested people with valuable skills and expertise, who wish to play a part in shaping direction and future of the charity. If you have an area of expertise that you feel would be beneficial to us, we would be very happy to hear from you.

Donation

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We offer training and support in addition to reimbursing any expenses incurred. All our volunteers undergo an application process and are subject to an enhanced Criminal Record Bureau check to ensure the safety and integrity of our services.

We really appreciate your donations that help us continue the work we do with and for older people in Tunbridge Wells.

To register your interest in volunteering with Age UK Tunbridge Wells, please contact us using the details below.

Find out about volunteering:

Age UK Tunbridge Wells Wood Street Tunbridge Wells Kent TN1 2QS

t. 01892 522591 e. info@ageuktw.org.uk

t. 01892 522591 e. info@ageuktw.org.uk

If you would like to support our work, please pop into our offices or post any cheques to:

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Dementia Day Care Services ............................................................................................................................... .............................................................................................................................. ....................

Our Dementia Day Care Service has now relocated to our Day care centre in Wood Street Tunbridge Wells.

Most of us want our loved ones to remain independent for as long as possible, but sometimes a diagnosis of dementia makes caring for them a little harder than it used to be. Our new Dementia Day Care service combines a safe, enjoyable experience for them with an opportunity for you, the carer, to recharge your batteries for a day.

At the Day Centre we can offer people with dementia:

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• Day Care from 9.30pm – 4.00pm, or for a shorter period by arrangement • A secure, peaceful environment • Activities designed to engage and stimulate • Help with personal care if required • The opportunity to socialise with others within a small group • A two-course lunch and refreshments • Signposting to other services for carers

Is it suitable for you? ............................................................................................................................... .....

Age UK Dementia Day Care service is suitable for those who are living with dementia but are able, with support, to enjoy spending time with others in a group setting. With a staff of three, there is ample opportunity to deliver activities tailored to individual needs and interests.

If you feel that the person you care for might benefit from Day Care, please contact us and we will arrange to meet both of you to make sure that this is the right option for you. We might suggest that you visit the Day Centre to have a look round.

Once we’ve agreed on the day or days that Day Care will be needed, we can offer your loved one a four-week trial of the service.

Call 01892 522591

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Advocacy Service ............................................................................................................................... .............................................................................................................................. ....................

Sometimes in life we need support to do things we want to do. It can be difficult to stand alone, especially in situations where you need to challenge others.

Our advocacy service is designed to support you to express your wishes. This might be a simple situation, perhaps to challenge a utility bill, or may be far more complex; perhaps you are being made unhappy by those around you.

Sadly, older people are sometimes written off as being too old or a bit confused and are stopped from making their own decisions. Others around them start deciding what should happen in the older person’s ‘best interests’.

On occasions this can even be family members, doctors and nurses, solicitors and social workers; it’s very hard to make a stand or to disagree, especially when those around are only trying to help.

However, we all have the right to make choices in life, no matter who we are and sometimes those choices may be unconventional or seem irrational to others. Equally it is not always possible to do everything we want or have everything our own way, but if we have expressed how we feel and we have sufficient understanding of a situation it is often then far easier to compromise or accept limitations.

Please get in touch if you or someone you know needs an Advocate. The support of someone on your side can make all the difference.

Our advocates are not here to judge you or tell you what you should do, they are here to listen to your wishes and ensure others do too.

To speak confidentially to one of our advocates, please call and ask to speak to the advocacy service.

Call 01892 522591

Delicious meals from £2.95.

Delivered free from Tunbridge Wells.

Order by calling our local number, delivered by our local team.

Wiltshire Farm Foods offers over 300 ready meals, each made using tasty ingredients that are perfectly cooked then quick-frozen to lock the goodness in. Special dietary needs like gluten-free or low calorie? It’s all available no-contract, no-commitment and with free delivery. Just order what you want, when you want.

Call us for your FREE brochure

Chicken & Vegetable Casserole £2.95

01732 860018

wiltshirefarmfoods.com

HEIR TIGHT WILLS AND ESTATE PLANNING

‘Helping You Protect Your Loved Ones and Your Assets’ • Fully Qualified & Insured Member of the IPW • Home visits at a time to suit you • Wills, Trusts & Inheritance Tax Planning • Lasting Powers of Attorney • Prepaid Funeral Plans • Probate & Contested Wills

This firm complies with the IPW Code of Practice

Rachael Rodgers

Contact Rachael for a FREE Consultation: e: info@heir-tight-wills.co.uk t: 0845 519 7585 / 07902 433775 www.heir-tight-wills.co.uk

Making Lasting Powers of Attorney vs The Alternative No one likes to think of a time when they are unable to look after their own finances and well-being, however, for many, this may become a reality.

A property and financial affairs LPA gives the attorney the power to make decisions about financial and property matters including selling a house, managing a bank account, selling and buying shares and investments.

When someone becomes unable to make decisions for themselves one way of dealing with this is for a family member, a friend or a professional Deputy to apply to the Court of Protection for what is called a Deputyship Order. In these circumstances, the court will consider the application and will appoint someone to act on behalf of the person in question as a Deputy.

A health and welfare LPA gives the attorney the power to make decisions about health and personal welfare such as day to day care, medical treatment and where someone should live.

The whole process of applying to be a Deputy can be quite lengthy with various forms to complete along with the need to provide an assessment of capacity. The assessment of capacity is completed by the donor’s doctor. All in all, as well as being a costly process, it can also take several months to complete. This may cause problems if decisions need to be made and be effected quickly, such as the sale of a property.

After a Deputy has been appointed, there will be on-going supervision fees, insurance and the need for a Deputy to submit an annual report.

A way of avoiding this process is for you to plan ahead and make lasting powers of attorney (LPAs).

Attorneys appointed under an LPA do not have submit annual reports to the court for assessment although keeping records is advisable. No general on-going fees would be payable in the general administration of your affairs.

Making LPAs also means that you are able to choose and authorise exactly who you would like to act on your behalf in making the various decisions in the event that you lose the mental capacity to make them yourself. This could save your relatives or friends the worry and potential disagreements on deciding who should apply to be a Deputy.

There are two types of LPA. One deals with property and financial affairs and the other deals with health and welfare.

The costs of completing the lasting power of attorney forms and registering the documents at the Office of the Public Guardian start at ÂŁ650 plus VAT. In addition to these fees there is a Court fee of ÂŁ110 per application to register an LPA with the Office of the Public Guardian.

While creating and registering LPAs may seem costly now, it is a cheaper alternative in the long term by avoiding the initial and on-going costs that are part and parcel of the Deputyship Order process.

For further information or advice, contact Claire Cowling on 01732 770660, or E: claire.cowling@warnerssolicitors.co.uk. or visit www.warners-solicitors.co.uk

Protect your future and that of your family A Will is possibly one of the most important documents that anyone makes during their lifetime.

It allows you to specify who you want to deal with the administration of your estate and who you want to benefit. The best way to make sure your Will is legally effective is to use the services of a qualified lawyer who is legally trained, bound by conduct rules, and insured.

Warners Solicitors can assist you with Wills • Powers of Attorney • Probate & Estates • Trusts & Trusteeships Inheritance Tax Planning • Court of Protection To see how we can help you call us

Tonbridge: 01732 770660 Sevenoaks: 01732 747900 Email: enquiries@warners-solicitors.co.uk www.warners-solicitors.co.uk

Comprehensive, considered & straightforward

We are lawyers who listen and give clear, practical legal advice that results in the best outcome for your situation Peace of mind for generations of families and businesses

Services for individuals • • • • • • • • • • •

Elderly & Vulnerable clients Wills, Trusts & Tax Planning Lasting Power of Attorney Court of Protection Probate Family Dispute Resolution Employment Residential Conveyancing Personal Injury Clinical Negligence

0808 1780 455

Here for you since 1570

www.ts-p.co.uk

@pragmaticlawyer

Quality Live-In Care

Cost effective Incontinence

to maintain your independence in your Home

Order by phone, email or online

Products delivered to you

Allendale Care PHONE: 07736 690908 • LANDLINE: 01892 723649

EMAIL: MARINA@ALLENDALECARE.CO.UK WEBSITE: ALLENDALECARE.CO.UK

Foot care in the comfort of your own home Our experienced team are here to help you through all aspects of probate, taxation and the administration of an estate following a bereavement.

We will work closely with you to ensure this difficult process is dealt with quickly and effectively and you are guided through each step.

We are licensed and regulated to carry out this work.

• Callus/hard skin removal • Diabetic foot care • Fungal Nails • Verrucae • Corns • Athletes foot • Thick nails cut • Ingrown toenails • Fingernails trimmed

We are here to help with: • Probate applications and Estate Administration • Completion of Inheritance Tax Returns • Administering the Estate • Attending to all tax compliance • Planning to mitigate the tax liabilities • Completion of Estate Accounts • Trusts

Karla Andrews SAC Dip FHPP;SAC Dip FHPT

tel: 01732 358403 or: 07867 573021

Tel:

01892 526417

Email: mail@deeksevans.com Deeks Evans • 3 Boyne Park • Tunbridge Wells • Kent • TN4 8EN

Lightweight Wheelchairs, Self Propelled and Transit Rollators + Daily Living Aids We can supply, service and repair Scooters, Rise ‘n’ Recline chairs + Orthopaedic Beds Cosyfeet and Sandpiper Shoe Stockists Mail Order service available In need of a wheelchair for hire?

Call us for enquiries and our free catalogues!

Tel: 01892 518777 94 London Road, Southborough, Kent, TN4 0PP Car parking is available on forecourt of shop

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Notes & Information .............................................................................................................................. ................................................................................................................................ ...................

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Tunbridge Wells

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of

Wood Street, Tunbridge Wells, Kent TN1 2QS t. 01892 522591 e. info@ageuktw.org.uk www.ageuk.org.uk/tunbridgewells

the readers to their details and announcements.

We are required to make it clear however that neither Excellmedia nor the distributor can accept responsibility for any services or workmanship that they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton Preston PR4 1AT

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Contact Our Services .................................................................................................................................................................................................................................................................................

Advocacy e. advocacy@ageuktw.org.uk Day care services e. daycare@ageuktw.org.uk Independent Living Support Service e. ils@ageuktw.org.uk Technology and Training e. it@ageuktw.org.uk Information and Advice e. ianda@ageuktw.org.uk

To find out more about any of our services please contact us on: Age UK Tunbridge Wells Wood Street Tunbridge Wells Kent TN1 2QS t. 01892 522591 e. info@ageuktw.org.uk www.ageuk.org.uk/tunbridgewells Chief Officer: Sandra Springett

Although we would like to thank all of the sponsors within this folder for their support, neither Age UK Tunbridge Wells or Excell Media Ltd can recommend or endorse any services or products that they may supply.

Age UK Tunbridge Wells registered charity number 7956458. Company Registration Number 6825798.