Age Uk North Yorkshire by Excell Media

North Yorkshire

Guide to services Working with and for older people in North Yorkshire

Charity Number 1124567

Residential Nursing Day Care Respite

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Station View, Starbeck 01423 885702

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Welcome to Age UK North Yorkshire .................................................................................................................................................................................................................................................................................

Local Services

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Age UK North Yorkshire has been operating for over 16 years as a local registered charity and believes that everyone should have the opportunity to be able to make the most of later life, whatever their circumstances, wants and needs. We have office bases in Harrogate, Ripon, Northallerton and satellite offices at Richmond and Skipton, and we offer a range of products, services and activities aimed at promoting and improving the wellbeing of older people. We want to help older people take control, get involved and enjoy life to its full potential.

By 2030 there will be a 57% increase of over 65â&#x20AC;&#x2122;s in North Yorkshire, higher than average for England; this means we need more support to carry out our work and partnership working with other agencies.

So whether you are an older person yourself, caring for an older friend or relative, a professional health or community worker or simply interested in the issues affecting the older generation, please get in touch.

Help us support older people in North Yorkshire

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As we grow older we all face new challenges but that does not stop us from wanting a fulfilling, independent older life. So thatâ&#x20AC;&#x2122;s why we run an Information and Advice service to help older people to find out whatever they need to know on activities, events, benefits, health and housing, in their local area. Social isolation and loneliness is a growing concern, and the large rural nature of North Yorkshire together with the closure of village shops, post offices, library service and pubs, can make it even more difficult for some people. To combat this, we offer a range of services including Befriending and Companionship, Day Activities and social opportunities, gentle exercise classes, as well as practical help, and assistance in claiming welfare benefits. We are also piloting a new HELP at HOME service - all aimed at enabling older people to stay independent and safe at home.

Age UK North Yorkshire oďŹ&#x20AC;ers a number of social activities and clubs

Five challenges facing older people in North Yorkshire and across the UK.

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1. The population of North Yorkshire is increasing from 125,000 to 160,000 in 2021 in people aged over 65. 2. Over the next ten years and beyond with the increase in older people we will continue to see a substantial increase in the prevalence of Age related conditions, including obesity, diabetes, stroke and dementia amongst other long term conditions. 3. Research carried out by the Campaign to End Loneliness has consistently shown that 10% of older people are often or always lonely. Recent estimates place the number of people in the UK aged over 65 who are often or always lonely at over 1 million. 4. Older people in North Yorkshire have particular challenges related to the cut back in local transport and other public funded services in rural areas such as libraries and post offices. 5. More than 95% of hip fractures for older people over 65 are caused by a fall, and up to 40% of older people over 70 will fall once a year.

Help us support older people in North Yorkshire ................................................................................................................................................................................................................................................................................

Age UK North Yorkshire provides services to enable older people to stay healthier, and be safe and independent, which makes older life as fulfilling and as enjoyable as possible.

Harrogate ....................................................................................................................................

Our Harrogate office is situated at Harrogate Community House on East Parade and is open to give advice and information to the general public Monday to Friday from 10am to 1pm. We provide independent, impartial, confidential information and advice on a range of issues, including welfare benefits, health and community care matters, legal issues, and local services and support. We also offer a home visiting service for the completion of welfare benefit forms. A free 20 minute consultation with a local solicitor is also on offer. The Harrogate team also run a wide range of social and healthy ageing services including Day Break activities, Ageing Well and Exercise classes, “STAYING STEADY STROLLERS” - walking for health walks, and “STAR” service - ‘Steps to Active Rehabilitation’ which provides support to individuals who may be recovering from a fall or illness and require confidence building to assist with external mobility. Our “Home Secretary” service provides support to older people who may need help with their correspondence, letter writing and form filling , and our Telephone Befriending Service offers support to older people who may feel socially isolated and lonely in their own homes. A social support group for bereaved older people, “TOUCHSTONES” also meets regularly on Friday mornings

Ripon ....................................................................................................................................

The Ripon office is situated in Community House, Ripon and is open to the public Monday to Thursday between 10am and 1.00pm for general enquires, with Information and Advice services available on Fridays between 10.00-1.00pm by appointment. The Ripon team run a wide range of activities including lunch clubs, ageing well and walking for health walks, and other social activities.

Our Telephone Befriending Services offers a friendly call to older people who may be housebound or lonely, and our Home Secretary Service offers confidential assistance with paperwork and correspondence.

Northallerton

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The Northallerton office is based on the High Street (opposite Sainsburys) and is open to the general public between 10am and 1pm, Monday to Thursday and at other times by appointment. We offer free confidential information and Advice and a monthly Coffee Morning drop-in session is also held on the 1st Thursday of the month. We provide services in Richmondshire and Hambleton including our Hambleton Strollers Walking to Health walks, a range of Exercise classes for the over 60’s and less able people of all ages, including Gentle Tap Dancing plus a variety of social activity sessions throughout Hambleton are provided on a weekly basis . We offer a Telephone Befriending Service providing a free supportive friendly call to older people who may feel lonely and isolated and we are looking to develop other befriending and companionship opportunities. The Hambleton Over Fifties Forum provides opportunities for voices to be heard and to influence local services and matters affecting older people, and is supported by a dedicated project Worker who can be contacted on 01609 771624 mailto: Northallerton@ageuknorthyorkshire.org.uk New for 2017- HELP at HOME service - offers practical help with everyday tasks around the home helping older people to keep independent and more comfortable at home. This is a charged for service with profits from the services going towards supporting our charitable work. Starting initially in the RICHMOND area then aiming to develop across Richmondshire and other areas. Contact: 01609 771624 or Email: richmondshire@ageuknorthyorkshire.org.uk

South Craven

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Phoenix group- Fortnightly day activities and lunch group in local pub. Contact Project Worker on 01729 850329. Small Information and Advice service provided in the Skipton area by appointment - contact 07436 260355. County Wide -There is also a countywide HOME from HOSPITAL service provided in conjunction with our sister Age UKs in the county. Contact 01423 863177 or email: reacthfh@ageukknaresborough.org.uk

We Listen

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Listening and responding to the needs and concerns of our older generation is key to our work. We offer opportunities to get involved in research, consultation and influencing opportunities to help improve the local community.

Volunteering ....................................................................................................................................

Volunteers add value to our work, whether it is ten minutes per week befriending an older person on the phone, or one day a week working at one of our projects, you can make a real difference to someone’s quality of life. Age UK North Yorkshire will give you information, support and training as well as the enjoyment of being part of a team and having the chance to meet new people, make new friends. For those seeking employment, volunteering will also enhance your skills and experience and provide evidence for your CV.

Our Shops ....................................................................................................................................

All our shops sell a wide range of ladies and men’s clothing, books and bric a brac. The Age UK shops are at:Bedale, Grassington, Harrogate, Northallerton,

Pateley Bridge, Richmond, Ripon, Skipton and Starbeck. They also have a range of useful and helpful Information Guides.

Donate Now ....................................................................................................................................

Whether it is a small donation or a few hours of your time, your generosity helps us to make a big difference to the lives of older people in North Yorkshire. Age UK North Yorkshire relies on your support to maintain our services. You can donate online at www.ageuk.org.uk/northyorkshire, text MXMM04 (and) £5, £10 or £15 to 70070. Please kindly remember to Gift Aid your donation. You can also support us via your own fundraising event or by taking part in community and staff fundraising events. You can donate by sending a cheque (no cash please) addressed to Age UK North Yorkshire (Registered Office), Harrogate Community House, 46-50 East Parade, HARROGATE HG1 5RR Website www.ageuk.org.uk/northyorkshire Facebook www.facebook.com/ageuknorthyorkshire Twitter @ageuknorthyorks

Bringing Everyday Life To Life Over The Rainbow Care, Winners of the National Dementia Care Award, provide Day Care Clubs for people living with Dementia throughout the local community, in order to provide respite for carers and provide a day full of fun and activities for those who attend. Whether it be a keep fit session, pub lunch or a trip to the seaside the day is packed full of fun, companionship and stimulation! We also provide one to one Activities at Home, to help people remain independent, safe and stimulated in their own homes. For more information or to book a free taster session, please call us on:

01423 223454 visit: www.overtherainbowcare.co.uk or email us at: info@overtherainbowcare.co.uk

“Cleaning for the elderly and vulnerable”

Domestic cleaning service

Relaxed and friendly cleaning service by specially trained staff All our staff are uniformed, DBS checked and have Dementia Awareness and First Aid training For more information, please don’t hesitate to contact us

Telephone: 01423 561569 • Email: info@extracarecleaning.co.uk www.extracarecleaning.co.uk

Dales Community Care is based at Sig Barn which is situated in the village of Grassington in the Yorkshire Dales. Our community care service offers quality care to people within their own homes in the local community. Dales Community Care aims to provide a caring and reliable care service. Our support is person centred and is tailored to each individual. People who we support will have their needs thoroughly assessed, and will be provided with information to help them make informed choices and decisions about their future care needs. Our service caters for adults who, because of physical and/or mental incapacity, require support within their own home. We provide domiciliary care to adults who are :• unwell • recovering from illness • elderly frail • terminally ill and those with:- • physical disabilities • sensory loss (including dual sensory impairment) • mental health problems • a learning disability • drug or alcohol problems • dementia Our aim is to offer a flexible package of support which will suit individual needs – just when it is required.

Sig Barn, Wood Lane, Grassington, Skipton BD23 5LU Tel: 01756 753303 • Email: info@dalescommunitycare.co.uk • www.dalescommunitycare.co.uk

Hambleton Lifeline services

Support service Our service operates throughout Hambleton district offering support to older and vulnerable people. If you require support and do not live within the district we can put you in touch with an appropriate service in your area. The service is designed to help people to remain in their own home, maintaining their independence with greater confidence and security. It is available to any vulnerable person living in the Hambleton district. Emergency alarm call and monitoring service Our service operates throughout Hambleton district offering support to older and vulnerable people. to continue to live in their own home with greater confidence and security. The service is available no matter where you may live within the Hambleton district, irrespective of your tenure. Calls are answered by a team of friendly, helpful staff who have an in-depth knowledge of people’s needs and preferences and who deal with what can be distressing situations in a calm professional manner. We arrange help, whatever the problem, ensuring that those we care for live and enjoy complete peace of mind.

Mount View, Standard Way Business Park, Northallerton DL6 2YD Phone: 01609 767900 • Email: info@broadacres.org.uk www.broadacres.org.uk

Hunton & Garget is a friendly and reliable North Yorkshire solicitors practice in Richmond’s historic market place. The firm dates back to 1820 and is one of the oldest firms in Yorkshire. We are committed to providing high quality legal advice to our clients in the local and wider community. We combine modern practices and the latest expertise with our traditional high standard of personal and professional service. We handle a wide range of legal matters and can offer advice in the following areas:• Residential Conveyancing • Wills, Probate & Power of Attorney • Commercial Property • Agricultural & Commercial Transactions We offer no obligation free initial appointments to discuss your requirements and how we may be able to help you without the pressure of worrying about the cost. Any fees will be discussed fully in advance in a clear manner. We charge fixed fees in as many cases as possible.

To book your no obligation appointment please call: 01748 850400 Email: law@huntonandgarget.co.uk www.huntonandgarget.co.uk Burgage House, 1 Millgate, Richmond, North Yorkshire DL10 4JL

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SCAN ME Deeper Care Solutions Ltd offers North Yorkshire County Council (Social service Department), the NHS primary care trust and self funded clients reliable, appropriate ERH I\TIVMIRGIH GEVI WYTTSVX XLEX MW Â¾I\MFPI ERH EJJSVHEFPI 3YV WIVZMGIW EMQ XS YTLSPH XLI WIVZMGI YWIVÂ´W VMKLXW HMKRMX] TVMZEG] MRHITIRHIRGI ERH WIGYVMX] EX EPP XMQIW Domiciliary Care (also known as Home Care or Visiting care) can be a perfect solution for people who want to remain independent in their own homes, but need a bit of I\XVE LIPT XS WXE] GSQJSVXEFPI 8LMW GER FI SGGEWMSREP SV IZIV] HE] ERH HSQMGMPMEV] GEVI MW SYV QSWX Â¾I\MFPI STXMSR 3YV GEVIVW YRHIVWXERH [LEX MX QIERW XS SYV WIVZMGI users to continue with their usual lifestyle in familiar surroundings for as long as they GER We also provide trained and experienced live-in carers that provide company and care around the house to support people to continue living their life in the surroundings they are already comfortable in and without the need to move to a VIWMHIRXMEP GEVI LSQI 4PIEWI XEPO XS YW XSHE] JSV E JVMIRHP] EJJSVHEFPI GEVI WIVZMGI XS ]SY SV ]SYV FIPSZIH SRI

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www.excell-media.co.uk A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 01772 851490

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Notes & Information

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Notes & Information

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Contact Us .................................................................................................................................................................................................................................................................................

Harrogate (Registered Office) Age UK North Yorkshire Harrogate Community House 46-50 East Parade HARROGATE. HG1 5RR t. 01423 502253 ( Information & Advice) t. 01423 530628 ( admin/general enquiries) t. 01423 507903 ( Insurance products and services) Monday to Friday 10am-1pm Northallerton Age UK North Yorkshire 33 High Street Northallerton North Yorkshire DL7 8EE t. 01609 771 624 Monday to Thursday 10am-1pm Other times by appointment Ripon Age UK North Yorkshire Community House 75 Allhallowgate Ripon HG4 1LE t. 01765 606 872 Monday to Thursday 10am-1pm also Fridays only 10am-1pm for Information and Advice

Although we would like to thank all of the sponsors within this folder for their support, neither Age UK North Yorkshire or Excell Media Ltd can recommend or endorse any services or products that they may supply. Age UK North Yorkshire is a registered Charity (number 1124567) and Company Limited by Guarantee ( number 6456185), Registered in England and Wales. Registered office: Harrogate Community House, 46-50 East Parade, Harrogate. HG1 5RR. Age UK North Yorkshire Trading Limited is a trading company and subsidiary of Age UK North Yorkshire registered charity (1124567) and donates its net profits to that charity. Age UK North Yorkshire Trading Limited is an appointed representative of Age UK Enterprises Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Financial Services register number 311438.