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Carlisle and Eden

Guide to services ............................................................................................................................... .....

Working with and for older people in Carlisle and Eden ............................................................................................................................... .....


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Introduction ............................................................................................................................... .............................................................................................................................. ....................

About Age UK Carlisle and Eden

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Age UK Carlisle and Eden is one of over 165 organisations in the UK, working independently but supported and represented nationally by Age UK. We work with volunteers to promote the wellbeing of older people and to help make later life a fulfilling and enjoyable experience.

Our volunteers Our volunteers, who offer a great variety of skills, come from all age groups and have a desire to help older people. As well as giving time and commitment to improving the quality of life of others, they also derive a lot of pleasure from contributing positively to their local community.

Mission Statement Age UK Carlisle and Eden seeks to promote the contributions older people make to society and to promote their interests, by working with and for older people in Carlisle and Eden to help make later life a fulfilling and enjoyable experience.

Where are we? Our main Head Office is based in Spencer Street, Carlisle and is open Monday to Friday from 9.30am - 12.30pm and 1.00pm - 4.00pm. We also have bases in Penrith and Appleby.

Contact details Carlisle Office t. 01228 536 673 Resource Centre, Penrith t. 01768 863 618 Shopmobility, Penrith t. 01768 863 618 e. admin@ageukcarlisleandeden.org.uk Chief Executive - Alison Ambrose


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Information and Advice ............................................................................................................................... .............................................................................................................................. ....................

Introduction to information and advice

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Age UK Carlisle and Eden offers a free confidential service to those who require information and advice. We can assist you with applications for various benefits - including Attendance Allowance. Appointments can be made to visit one of our offices. We have a very experienced team of advisors. Due to our expertise, we have been awarded the Advice Quality Standard Mark for general help with casework.

Contact us For further information on this service please contact our Head Office at Carlisle or our Resource Centre at Penrith. Carlisle Office 20 Spencer Street Carlisle CA1 1BG

Pension Service

t. 01228 536 673 e. admin@ageukcarlisleandeden.org.uk

There have been many changes within the Pension Service in recent years. We are working closely in partnership with the Pension Service and are happy to help with any queries.

Resource Centre Sandgate Penrith CA11 7TP

A development of our Information and Advice service was the obtaining of Alternative Office status from the Pension Service. This involves alternative offices being authorised by the secretary of state for work and pensions to receive and verify social security claims made by older people (over 50).

t. 01768 863 618 e. office@ageukcarlisleandeden.org.uk

We also enable clients to make face-to-face claims and have documents verified without having to post them. The benefit claim can then go straight to DWP without the need for further verification.


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Our Services ............................................................................................................................... .............................................................................................................................. ....................

Health & Wellbeing ............................................................................................................................... .....

- Rural Eden and Carlisle Healthwatch (REACH)

Day Care

- Eden Shopmobility We provide battery powered scooters and manual wheelchairs at a very reasonable rate.

- Room hire - Appleby Hire rooms in the Riverside Building in Appleby for meetings, group sessions or individual appointments.

We run day centres throughout the region. We aim to improve the health, well being and - Community Home Day Care community involvement of vulnerable older people Volunteer hosts in rural locations hold day in rural areas. sessions in their homes. We will assess people holistically covering financial fitness and friendship aspects of life and offering Other services benefit support and social activity connections. - Products & services The Age UK Group offers a range of services for the Getting around over 50s, including insurance and legal services.

- Brampton Dial-a-Ride Volunteers can give lifts into Brampton on a Wednesday morning.


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Activities & Events ............................................................................................................................... .............................................................................................................................. ....................

Active ageing

Contact us

Active ageing means just that - participating in activities and hobbies to stay active in body and mind.

Telephone our Carlisle office on 01228 536 673, email admin@ageukcarlisleandeden.org.uk or Penrith office on 01768 863 618, email office@ageukcarlisleandeden.org.uk.

Age UK Carlisle and Eden supports active ageing with activities such as Tai Chi and Walking Football, and we can signpost you to local activities and groups. Encouraging people to stay fit and active, to maintain their health and enjoy the best possible quality of life is an important element of our work.

Lunch Clubs Age UK Carlise and Eden runs lunch clubs throughout the region. Our clubs offer a delicious 2 course meal and a chance to socialise with new people. To find out more on our lunch clubs or you are interested in volunteering to assist our lunch clubs then please contact us.

Opening hours are 9.30am - 4.00pm, Monday to Friday.


We aim to provide high quality legal advice and assistance in most areas of the law including: • Preparation of Wills and Codicils • Inheritance Tax Planning • Obtaining Probate and administering Estates • Preparing Lasting Powers of Attorney • Will and Estates Disputes

Carlisle 15 Fisher Street, Carlisle, Cumbria CA3 8RW Call us on: 01228 525221 Email us: info@atkinsonritson.co.uk

Wigton 39 High Street, Wigton, Cumbria CA7 9PE Call us on: 016973 43241 Email us: info@atkinsonritson.co.uk

www.atkinsonritson.co.uk

TRUST Eleos Homecare Limited Dignified Compassionate Discreet

The philosophy of the Glenmore Trust is that people should be able to live where and with whom they wish, and be valued as a citizen in their community. The Trust provides a range of services for adults who have a variety of support needs.

Supported Living

Domiciliary Care Personal Care Meal preparation Medication Support Fully Trained Staff DBS Checks

Respite For Carers From 2 hours to a full day Your own regular respite carer Companionship Peace of Mind Dementia Friendly

About Us Named  a'er  the  Greek  goddess  of  compassion,  Eleos  Homecare   Limited  offers  a  dignified  and  discrete  service  of  care  that  suits  you,  or   someone  you  care  about,  at  home.   Our  team  of  very  carefully  selected  staff  are  trained  to  the  highest  standards   to  provide  person  centred  care  which  is  warm,  friendly  and  kind  within  Carlisle   and  the  surrounding  areas.   All  Eleos  Homecarers  hold  an  enhanced  DBS  check,  they  are  all  dignity   champions,  demenHa  friends  and  have  all  achieved  their  care  cerHficate.

For more  informa1on,  prices  for  the  services  we  provide  and  our   availability  please  do  not  hesitate  to  get  in  touch. Website:  www.eleoshomecare.co.uk Email:  info@eleoshomecare.co.uk Telephone:  01228  562355  /  07494074526 Address:  Unit  C  Moorhouse  Courtyard,  Warwick  on  Eden,  Carlisle  CA4  8PA

A large number of service users that the Glenmore Trust support live in their own homes either as joint tenants or as home owners. In many cases the care and support needs mean that comprehensive twenty four hour support packages are required.

Community Support

The Glenmore Trust provides support to people living on their own, or with their families. The type and frequency of this support, depends on individual requirements, and can include personal care.

Respite Care

The Trust provides a Respite care service within the Penrith area. The service has three beds one of which can be used for emergency admissions. Working with Social Care colleagues and families, bookings are taken throughout the year and allocation is based on a fair system for all. The Glenmore Trust encourages a holiday ethos when Service Users are residing there.

Care Registration

The Glenmore Trust is registered by Care Quality Commission (CQC) as a Domiciliary Care Provider and the Respite service is registered separately in its own right. All Registered services are subject to inspection. This process measures the quality of services provided. The Glenmore Trust has consistently achieved “Good” and “Excellent” ratings following inspection.

9 Northumberland Street, Carlisle CA2 5HD T: 01228 522448 • W: www.glenmore.org


Cowper’s Mobility Daily living aids to give you independence, comfort and safety. We are suppliers for Drive, NRS and Aidapt as well as a 5 star dealership for Roma. Our partners include Acorn stairlifts and Companion lifts. We also service and repair mobility scooters and powerchairs as well as hiring out wheelchairs and rollators. Good old fashioned customer services is guaranteed so please contact the team even if you are not sure what you may need.

Opening hours Mon-Sat: 9.00 - 12.30 • 1.30 - 5.00 If you require any advice on any product please visit us at: 34 King Street, Penrith CA11 7AY Call: 01768 86755 or Email: mobility@cowperspenrith.co.uk

www.scottduff.co.uk Help your loved ones by putting your affairs in order For friendly down to earth advice on Wills, Powers of Attorney, Deputyships, Inheritance Tax Advice and more. Our team of specialists will be happy to meet with you.

Penrith: Claire Maxwell 01768 869507 40 King Street, Penrith CA11 7AY

Carlisle: Susan Wilkinson 01228 531054 3 Devonshire Street, Carlisle CA3 8LG

Keswick: David Clarke 017687 81992 32 St John’s Street, Keswick CA12 5AS


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Notes & Information .............................................................................................................................. ................................................................................................................................ ..................

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Carlisle and Eden

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excell Media nor the distributor can accept responsibility for any services or workmanship that they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton Preston PR4 1AT


Whether it’s a couple of hours a week or 24-hour, seven-day support, we provide bespoke solutions Our ambition is that enable individuals an equal and diverse with disabilities to live society, in which people with fulfilling, happy lives. disabilities are citizens in their own right who are supported to be happy and to reach their full potential.

Walsingham Support is a leading provider of specialised and highly personalised support for people with learning disabilities, autism, brain injuries and complex needs. Since we started in 1986, our aim has been to support each individual to live as independently as possible. This is achieved through: • improving life skills • enabling independence • personalised support plans • identifying and supporting with activities • supporting each individual to achieve their goals

It’s not just support. It’s happiness.

We recognise everyone is unique, we get to know each person really well and we work hard to help each individual make the most of their skills.

• strengthening links with family and the local community • designing practical innovations that enable personal choices.

Registered charity in England & Wales no 294832

Registered charity in

England & Wales no 294832 If you know anyone who would like our support please get in touch with us today.

West Cumbria 01900 606142

North Cumbria 01228 401008

www.walsingham.com/cumbria


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Contact Us ............................................................................................................................... .............................................................................................................................. ....................

Head Office (Carlise) Age UK Carlisle and Eden 20 Spencer Street Carlisle CA1 1BG t. 01228 536 673 f. 01228 633 330 e. admin@ageukcarlisleandeden.org.uk Penrith Office Age UK Carlisle and Eden Resource Centre Sandgate Penrith CA11 7TP t. 01768 863 618 f. 01768 863 792 e. office@ageukcarlisleandeden.org.uk Our offices are open from 9.30am to 4.00pm Monday - Friday.

Please scan for Age UK Carlisle & Eden Website www.ageuk.org.uk/carlisleandeden

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Age UK Carlisle & Eden registered charity number 1128565. Company Registration Number 927574784. Although we would like to thank all of the sponsors within this folder for their support, neither Age UK Carlisle & Eden or Excell Media Ltd can recommend or endorse any services or products that they may supply.

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Age UK Carlisle  

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Age UK Carlisle  

Guide