Age Concern Devon by Excell Media

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Barnstaple & District • Budleigh Salterton • Crediton & District • Exmouth & District Okehampton & Torridge • South Molton & District

Guide to Services In Devon Free-Please take a copy

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Welcome to Services ...............................................................................................................................

Our aims are to enable older people to: • Plan for the future, encouraging them to take a positive attitude and approach to growing older. • Prevent problems, but when they do occur, minimise the effect on their quality of life • Find and use local services and take part in social activities and volunteering

The Guide to Services shows the variety of support we offer - both free and chargeable services

• Take part in more social, cultural, exercise and leisure activities to help promote health and fitness • Be more independent, being and feeling safer inside and outside their homes • Take an active role in ensuring services are developed with older people in mind Diversity/Equal Opportunities Statement

With the support of 188 Active volunteers who each week give a total of over 788 hours of community service, assist over 1160 individuals

We are committed to the principles and practice of equality and diversity. We work to promote diversity among our clients, staff and volunteer team. Confidentiality Statement To protect the confidentiality of our clients, all names have been changed in quotations and pen pictures.

Although we would like to thank all of the sponsors within this folder for their support, neither the six charities involved or Excell Media can recommend or endorse any services or products that they may supply.

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Registered Charity No: 1015513

THE LIBRARY CLUB: Held in the Barnstaple Library every third Wednesday of the month between 2.00 – 4.00pm. Through the year a wide variety of topics are covered by guest speakers a raffle and refreshments are provided. TELEPHONE CARE LINE:Provides a weekly phone call to The elderly housebound, providing reliable and practical support, networking with local services and agencies, helping to relieve loneliness and social isolation

Sponsored Walk

HOW TO SUPPORT US:We are an autonomous charity independent of AGE UK and we are always grateful to accept donations and legacies. These donations enable our charity to continue supporting local elderly people.

Jessie & Lesley, Library Club

VOLUNTEER DRIVERS/ESCORTS:Provide transport for hospital and medical appointments. HOME FROM HOSPITAL SCHEME:Supports individuals to adjust to returning home after a short stay in hospital or a rehabilitation centre.

REMEMBER US IN YOUR WILL:Many people like to contribute to the organisation. What better way to leave a lasting memory? Your solicitor will assist you to draw up a will or add a codicil to an existing will. Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

VOLUNTEERS – THE VITAL LINK:We recruit and welcome volunteers in accordance with current government legislation. Out of pocket expenses and training provided.

Collection Day at Sainsbury’s Store

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FUNDRAISING:Age Concern Barnstaple & District would be grateful to receive support in other ways:

Volunteer‘s social gathering

• Supporting a fundraising event. • Organising a walk or coffee morning. • Providing raffle prizes. • Giving a donation. • Joining our local Fundraising Team.

“We Care Today For your Tomorrow” Age Concern Barnstaple & District has been providing services to support local retired people for over 35 years. With the support of 70 active volunteers, who each week give a total of over 300 hours of community service assisting over 220 individuals. The “Jongleur Singers” present a cheque to David Hillman Chairman of Age Concern Barnstaple

“We Care Today For your Tomorrow” Age Concern Barnstaple & District is dedicated to enable a quality of life and well being of older people and their carers within the local community of Barnstaple and the 17 surrounding parishes. We seek to ensure that older people maintain their self respect and independence by promoting the spice of life:

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Self esteem Privacy and dignity Independence Choice and control Empathy (at all times)

We work locally providing services on a social and practical level to enable older people to live within their own homes for as long as it is safe for them to do so.

Care for the Carer:A sitting service, a weekly visit to sit with a dependant to allow the carer time for themselves. AFTERNOON ACTIVITY CLUB:Mondays in the community room at 1 Litchdon Street 2.00.pm – 4.00.pm. THE RAINBOW CLUB:The ladies attending this club, enjoy talking and organising some of their own entertainment. One of our oldest members, in her mid 90’s and here she is reading some of her school day poetry. She has calculated her book is 76 years old.

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TUESDAY & FRIDAY “POP IN” COFFEE MORNINGS:Information and Signposting with a variety of leaflets available. A warm welcome awaits. Occasional luncheon outings are arranged. OFFICE HOURS:MONDAYS – THURSDAYS 9.30 am – 1.00.pm. 2.00.pm – 4.00.pm. FRIDAYS 9.30 am - 1.00 pm. Factsheets are held in the office. Office staff are on hand and home visits can be arranged. CONTACT US - FIND OUT MORE – HELPLINE - 01271 324488 Email: info@ageconcernbarnstaple.org.uk Web: www.ageconcernbarnstaple.org.uk

We are here to help

D-Day veterans George Laity and George Lambert:Recalled the fear and resolve of landing on the beaches in Normandy at the Friday Coffee Morning on the 6th June 2014. This marked the 70th anniversary of the Allied invasion of Nazioccupied Europe and the beginning of the end of World War Two. George Laity was a 19 year old infantry soldier and George Lambert 18 years old and part of a naval party.

Susan Eleanor and our visiting Officer Natasha. Natasha will be pleased to call and discuss our services and introduce a volunteer.

Library Club Volunteers Provide the Library Club service once a month on the 3rd Wednesday in partnership with the Manager Mrs Jude Jeal. Meetings are designed to stimulate the mind and encourage discussion through a varied programme of visiting speakers, special attention is given to the elderly and people with sensory loss or mobility problems.

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AGE CONCERN BARNSTAPLE AND DISTRICT ASSOCIATION

Celebrated its 21st Annual General Meeting on Wednesday 23rd July 2014. Over 50 people attended and 30 Volunteers were awarded certificates in recognition of their years of service to the charity. The years spanned from 21 to 5 years of service. The above picture shows Volunteers who received their certificates on the night . Keeping the theme local our guest speaker was Sadie Green who gave a presentation on Barnstaple and Bideford Pottery in the 1600. Telling a tale of Trading and the relationship between pottery, tobacco and butter. Age Concern Barnstaple and District recruits volunteers to support local older people living within Barnstaple and a five mile radius. Services are provided on a social and practical level enabling independence, well being and dignity to those it helps.

To find out more about the services we provide try our web site on www. ageconcernbarnstaple.org.uk Age Concern Barnstaple is a local autonomous charity and is not a part of Age UK. Help us to support our local elderly residents. You can help in a number of ways by volunteering, giving a donation, remembering us in your will, helping with our fund raising events. Contact the office at 1 Litchdon Street on 01271 324488 or email on info@ ageconcernbarnstaple.org.uk to find out more. Andrea Scott Director

Day Centre Community Support And Enabling.

We are a small family run company in Newton Abbot, supporting people throughout Teignbridge. Support and care included in our services: • Personal care • Help with getting up • Washing • Dressing • Evening visits to help you back into bed • Medication • Shopping • Household tasks • Appointments and days out • Visits from 30 minutes to 24 hour live-in care

All staff are caring, trained and DBS Police checked. If you like to be part of our family please contact us Support and information: 01626 202141 Email: enquiries@steponeservicesltd.co.uk

Free home visits with no obligation across the South West

www.themortgage-hub.co.uk Lifetime Mortgages for the over 55s Available for: • • • • • • • •

Home Improvements Deposit for Children Capital Raising Repay an Interest Only Mortgage Debt Consolidation Costs of Living Inheritance Tax Planning Or to simply enjoy life!

Tel: 01271 379444 78 Boutport Street, Barnstaple EX31 1SR Your home may be repossessed if you do not keep up repayments on your mortgage.

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Age Concern Budleigh Salterton Registered Charity No: 1057367 WELCOME First established as a small lunch club we have been a prominent resource in the local community for almost thirty years. During this time we have supported many of our older generation, and also their families, living in and around Budleigh Salterton. All who are aged 50+ are welcome to take advantage of our range of services and we offer advice, friendship and company in relaxed and hospitable surroundings. OUR SERVICES We can provide information on a variety of different age related issues including:

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Benefits Financial Matters Housing Local Services Health and Social Care Local Groups and Activities Local Transport

We can also point you in the right direction if you are seeking help with other areas such as:

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Legal Questions Health Concerns Local Home Care Services Home and Garden Maintenance

ACTIVITY DAYS Two days of the week from 10:00am until 3:00pm are our activity days. This is when you can participate in a pursuit of your choice with our volunteers. We are currently looking to extend this provision on more days and for details please call into the Centre.

All the advice we give is strictly confidential, impartial and free of charge. LUNCH CLUB Monday to Friday from 12 noon we have our very lively lunch club. Not only do you get an excellent two course meal, there is the opportunity to meet friends, old and new, and enjoy lots of spirited chat and reminiscences. Occasionally we like to break into song and whatever else happens we always appreciate sharing a good laugh. We just ask that you give us 48 hours notice when booking a meal. We also cater for people with special dietary needs. DROP IN CENTRE We are also a Drop-in Centre with an open invitation to call in Monday to Friday from 10:00am until 3:00pm for information, advice or simply a friendly chat over a cup of tea or coffee.

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FUNDRAISING We are an independent local charity and do not receive government funding. We hold frequent fundraising events and rely on the generosity of donations to enable us to provide our valuable services. We are also very grateful to those who remember us in their will. As we do not belong to a large organisation every penny donated to us is spent locally. Should you wish to make a donation or hold an event to raise funds for us please call into the centre. IN CONCLUSION If you would like to speak to someone about any age related issues or just want a chat and a cuppa you are very welcome to call into the Norman Centre. Please note that on occasions at busy times we may need to ask that you make an appointment particularly if you need specific support or advice. Our contact details are:

OUTINGS Regularly throughout the year we arrange lunch trips to pubs and restaurants. Transport is provided and you do not have to be attending the Centre to join us. However, booking early is advisable as all our outings are very popular and places are limited. TRANSPORT If you would like to attend any of our services we can arrange transport which is both reliable and affordable. Here at Age Concern Budleigh Salterton we are always open to suggestions so if you would like us to organise an event or trip please call in and discuss your ideas with our Manager. Please note charges apply to some of our services and for more information about charges please call in, telephone or email us.

Age Concern Budleigh Salterton The Norman Centre Public Hall Budleigh Salterton EX9 6RJ telephone: 01395 445510 e-mail: ageconcernbudleigh@btconnect.com

Brandon Care is a family run residential care home group, operating three homes in the East Devon area. Each of the homes offers an exceptional care environment, with well-appointed bedrooms and communal areas, along with a host of other facilities and services including hair-dressing, full activities program and holistic therapies. Everyone at Brandon Care provide a high-quality service believing that our philosophy for care, provides residents with the dignity and respect they deserve. We ensure that our residentâ&#x20AC;&#x2122;s feel valued, respected and cared about in a relaxed, homely environment. We support our residents to maintain as much independence as they are able by focusing on their capabilities not their limitations. It is our aim to encourage people to remain physically and mentally active for as long as possible by providing stimulating surroundings and well-planned activities that engage the imagination. We encourage residents to continue their social commitments and visits from family and friends are always welcome.

Sheridan House

10c Douglas Avenue, Exmouth, Devon EX8 2BT Tel: 01395 276676

Brandon House

29 Douglas Avenue, Exmouth, Devon EX8 2HE Tel: 01395 267581

Hillside House

Exeter Road, Newton Poppleford, Sidmouth, Devon EX10 0DE Tel: 01395 493103

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We offer complete packages of:

WILLS - LASTING POWERS OF ATTORNEY - TRUST Also PROBATE for those people whose assets are not protected by a trust.

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SEND FOR FREE INFORMATION PACK BETTER STILL:

Book a completely free no obligation appointment to discuss at our Plymouth or Exeter offices. (We will send you the information pack anyway). Home calls available at moderate charge.

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Richardsons Legal Services are a friendly local firm, fully insured, qualified and regulated.

TEL: 0800 014 8031 www.rls-uk.com

PLYMOUTH Falcon House, Eagle Road, Langage Plymouth PL7 5JY

EXETER Queensgate House, Queen’s Street Exeter EX4 3SR David Richardson

~ YOUR ONE STOP SHOP FOR AFFORDABLE LEGAL SERVICES ~ • Established since 2003 and with around 40,000 clients from Cornwall to Tyne & Wear offering a friendly, affordable and professional range of legal services. • Consultations at home or at our offices or by phone or by email • Comprehensive advice on: - Wills & Trusts - Deceased Estate Administration & Probate - Guaranteed Funeral Plans - Lasting Powers of Attorney - Asset Protection Trusts - Court of Protection Deputyship Applications - Small Claims advice and assistance - Secure Document Storage - Unique Ultimate Lifetime Service with interest free payment options to spread the cost

~ JUST A FEW OF OUR SPECIAL OFFERS FOR AGE CONCERN SUPPORTERS ~ WILLS:

FROM £65.00 EACH FOR A COUPLE INC VAT FROM £120.00 FOR A SINGLE PERSON INC VAT

LPA’S (LASTING POWERS OF ATTORNEY): FROM £190.00 INC VAT (COURT FEE IN ADDITION) DIGNITY FUNERAL PLANS: UNBEATABLE £200.00 CASHBACK ON EVERY FULLY PAID DIGNITY GUARANTEED FUNERAL PLAN (except Limited Plan has £50.00 cashback)

>>> PHONE US NOW ON: 0345 017 8250 (local rate) <<<

SAFEGUARD YOURSELF AGAINST TROUBLES AHEAD BY ACTING NOW YOUR WILL:

It is essential that you have an up to date Will in place, that way your estate will go to the people you want to leave everything to when you die. Without a Will and depending on the size of your estate, the Government may get everything.

LASTING POWERS OF ATTORNEY (LPA):

We consider this absolutely essential for everyone. There are 2 types of LPA: Property & Financial Affairs LPA and Health & Welfare LPA. ~ If you have a bad accident or an illness that makes you incapacitated for a long or short period of time you need to appoint someone (your Attorney) that you trust to manage your affairs until you recover. This may be anyone you trust such as your spouse or partner, siblings, children etc. Just like insurance if you have a registered LPA in place then you are protected, but without one then the Court may appoint a Solicitor to manage your affairs at Solicitors prices plus vat. ~ If you should lose mental capacity then unless you have a registered LPA in place someone will have to apply to the Court to become your deputy in order to act for you This can cost from £2000.00 to £3000.00 plus vat. However, if the Court does not find the proposed applicant suitable then they may appoint a Deputy for you and this is likely to be a local Solicitor who will charge Solicitor’s rates for all work they do plus vat. ~ CALL US NOW TO GET ADVICE AND LET US DRAFT YOUR LASTING POWERS OF ATTORNEY AT A SPECIAL PRICE FOR AGE CONCERN SUPPORTERS ~

ESTATE ADMINISTRATION AND PROBATE:

When a loved one dies it is always a very distressing and emotional time for all the family. The Executors have to complete the numerous and complex forms and send them to the Probate Registry to request a Grant in order for the Estate to be wound up. If there is Inheritance Tax to pay this will need to be paid before the Grant will be allowed. This may pose a problem for your Executors if they do not have the money to pay the tax in order to get the Grant. An Executor is personally responsible for any errors or omissions that may arise - even after the estate has been distributed. At LCS we are proud that we can offer a better service and a more competitive cost than most Solicitors or Banks.

DIGNITY GUARANTEED FUNERAL PLANS:

Dignity are a leading nationwide Funeral Plan provider and offer a choice of Plans to the over 50’s. To ensure that you get the funeral that you want including all hymns, readings and music, you must have a funeral plan. This also fixes the cost at today’s price and takes the financial burden away from your family. Payments can be made in full or by instalments up to 25 years providing they are fully paid by the 85th Birthday of the eldest person named on the Plan. ~ CALL US NOW TO GET ADVICE AND BUY YOUR CHOSEN FULLY PAID FUNERAL PLAN AT A SPECIAL PRICE WITH £200.00 CASH BACK FOR AGE CONCERN SUPPORTERS ~

ASSET PROTECTION TRUSTS (APT):

An Asset Protection Trust (APT) generally protects the assets against the lengthy and costly process of Probate, safeguards inheritance where beneficiaries suffer relationship breakdown or insolvency in the future. It also protects the assets against claims from disinherited family members. The APT also offers numerous other benefits that could be applicable to you your family and your bloodline. You can place just your home into an APT or a combination of property and investments subject to certain criteria. ~ CALL US NOW TO GET ADVICE AND LET US DRAFT YOUR ASSET PROTECTION TRUST AT A SPECIAL PRICE FOR AGE CONCERN SUPPORTERS ~

1A Millennium Building, Unit 5 Dawlish Business Park Dawlish Devon EX7 0NH Phone Number: 0345 017 8250 E-mail: office@lcslegal.co.uk www.lcslegal.co.uk

>>> PHONE US NOW ON: 0345 017 8250 (local rate) <<<

HOME SAFEGUARD

Supporting generations of families to live independently Want to feel safe and secure at home? Need to know you can get help in an emergency? East Devon’s Home Safeguard personal alarm service can help you do this. Enabling people to remain independent and safe in their own home is important. In East Devon, people are able to stay in their homes longer, thanks to the telecare alarm service, Home Safeguard. The service, which is run by East Devon District Council, allows users to live independently – safe in the knowledge that help will reach them quickly if needed – 24 hours a day, 365 days a year. SUPPORTING GENERATIONS Service user, Charles says that Home Safeguard has enabled both himself and his mother to live independently. “As I sit here typing this I am looking at a small bright red button strapped to my left wrist. I’m always glad to see it there because it gives me the assurance that, though I live on my own and have a variety of medical conditions, (not least old age) and a tendency to fall, I am never more than a button press away from help. We first obtained our Home Safeguard alarm system when my mother, who lived with me, became increasingly frail, with bad knees and the first signs of dementia. It was wonderful for me to be able to go out shopping and to appointments knowing that my mum could call for help if she ran into any difficulty. I gave keys to the house to trusted friends, and the company was able to ring any of these to check up on us if the alarm went off. After my mother moved into a care home I was delighted to take over her button and continue to use the system. Every month I raise the alarm to check that all is in order, and after a few preliminary beeps I hear a friendly voice addressing me by name and enquiring if I am alright. Once in a while someone from Home Safeguard will visit just to check that everything is in order, and to see if any adjustments need to be made. Correct at time of production

I have not yet, in five years, had to use the system in an emergency, but I would not be without it for the world. The time to get it all installed was before I ‘needed’ it. I had visions of lying on the floor with a broken bone thinking “I wish I had a personal alarm system”. The decision to get the system installed was so obvious then! I belong to a number of groups locally, and I am out every morning at one or another. It’s fun to find out who else has a button, and there are many. It’s almost like being a member of a club with a common interest, and I do not know a single person who regrets belonging. Perhaps it is not too strong to say that having an alarm system takes the fear out of living alone.” NOT JUST FOR OLDER PEOPLE Home Safeguard is not just for older people but for anyone who may be vulnerable because of their specific needs such as younger people with learning disabilities. In addition to the pendant alarm service, Home Safeguard offers a range of sensors that can assist people with all aspects of their life – for example, a pill dispenser that dispenses medication as and when it needs to be taken or a temperature sensor that can monitor if the property becomes too cold. Monitoring of such equipment can help health professionals monitor ongoing health conditions. TRUSTED SERVICE AT A LOW COST Home Safeguard has been running for over 32 years. For under £5 per week our personal alarm service gives reassurance that help can reach you, or a loved one, quickly when needed. To find out more call 01395 578237, email homesafeguard@eastdevon.gov.uk or visit eastdevon.gov.uk/homesafeguard 

“I’m always glad to see the red button on my wrist, because it gives me the assurance that, though I live on my own, I am never more than a button press away from help.”

image: tunstall healthcare (uk) ltd

HanoverLifts

HEAVY DUTY (190KG) STRAIGHT STAIRLIFT

HEAVY DUTY CURVED STAIRLIFT

Hanover Lifts is a long established family owned Lift & Stairlift Company ideally situated on the outskirts of Exeter (M5) to cover the South Western Counties. For over 50 years our constant aim is to provide a High Quality & Caring service at reasonable and competitive prices. Customer Care and Recommendations are very important to us. We work alongside Local Authorities, Housing Associations, Occupational Therapists, Hospices and Care Homes to provide individually tailored lifting solutions. As an independent Lift & Stairlift Company we can offer a wider range of lift products which gives us the versatility to be able to put forward suggestions not only best suited for your particular needs but also at prices to suit you.

(South West)

POWERED FOLDING FOOT REST

OUTDOOR STAIRLIFTS CURVED & STRAIGHT

Hanover Lifts offer Commercial businesses a Lift Servicing and Preventative Maintenance package to cover the following lift products:• Passenger/Platform/Disabled access Lifts • Goods/Service Lifts • Stairlifts – all makes and models • Mobile Hoists • Ceiling Track systems Other services available:• LOLER 98 Health & Safety Certification • Weight Testing • Lift Refurbishment works • Rental stairlifts Customer Services:• 24 hour/365 - dedicated telephone answering service during and “out of office” hours - including Bank holidays • 24 hour/365 Technical Assistance – with “out of office hours” attendance

SERVICING & PREVENTATIVE LIFT MAINTENANCE – PASSENGER – PLATFORM – DISABLED ACCESS – HOISTS

Caring for your independence for over 50 years C & G Mobility Lifts Limited trading as Hanover Lifts - Registered Office – 5a Poole Road, Bournemouth, BH2 5QJ Company Registration no. 06999338 – VAT no. 977 1439 80

ISO 9001:2015

REGISTERED COMPANY Certificate No. CA13957

Sales - Service - Repairs - Rentals Free consultation and quotations offered

POWERED FOLDING HINGE

MANUAL OR POWERED SWIVEL SEAT CAN BE RETRO-FITTED

Why struggle - to climb or come down any set of stairs in your home or garden when you can access a lift to take away the strain and worry for you? Your safety and wellbeing is so important and life is difficult enough as it is – can we help? Today there is a larger choice of lifting products on the market than ever before and at affordable prices. We have a saying at Hanover Lifts

“no problems – only solutions” • Indoor stairlifts – straight rail and curved • Powered options – seats and footrests • Fold up rails for safety • Constant charge rails for mid-parking • Heavy duty lifts - (wider luxury seats) • Rental units - both straight and curved* • Outdoor lifts – straight/curved/platform • Buy back service/Removals undertaken • Servicing and repairs - all makes • Life time Warranties*

MID PARK CONSTANT CHARGE RAIL

VERTICAL RAIL WITH COVERED GEAR RACK

Have you considered installing a Home Lift? The innovative domestic lift that can be fitted almost anywhere in the home and is compact and attractive. There are options available to carry 2/3 persons or a wheelchair user in style and comfort. You can even fit the family pet in too! A Home Lift will help you stay in the home you love when the stairs become too much and are an ideal and affordable alternative to a stairlift. Head Office: Exeter (01392) 461061 Unit 1 Newbery Commercial Centre Fair Oak Close, Exeter, Devon, EX5 2UL (Showroom) Paignton (01803) 666456 Plymouth (01752) 929001 Taunton (01823) 467038 Office hours 08.00 to 17.00 hours Website: www.hanoverlifts.co.uk Email: info@hanoverlifts.co.uk See our Testimonials on www.buywithconfidence.gov.uk Find a Business – Hanover Lifts *products and conditions may vary – please enquire

DOMESTIC THROUGH FLOOR & EXTERNAL PLATFORM LIFTS – HOMELIFTS TO FUTURE-PROOF YOUR HOME

Tel: 0333 666 4247 (24 hrs)

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Crediton

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Welcome Age Concern Crediton is a registered charity, our mission is to enhance the quility of life for the 50+ of Crediton & District. Providing a service that meets their needs, so enabling them to independance, safe guards privacy & offers opportunities to enjoy & contribute to society as fully as possible.

Keeping fit KEEP FIT (at the Leisure Centre) Tuesday 11.30pm - 12.30pm These sessions are tutor led. Jane (who is fully qualified) is mindful of user’s capabilities. 01363 773374 FOOTCARE (At the Lady Mills Centre) Do you need help with cutting your toenails or fingernails? This service provides nail cutting support to the 50+. Art Club At the Lady Mills Centre, first and third Thursday in the month 3.00pm - 5.00pm This is tutor led. Hermione welcomes people of all abilities and experience. 01363 774412

Day Service Our Day Services offer good company, a nourishing two course lunch, varied activities and entertainment to provide an enjoyable day out and are supported by experienced and motivated staff and volunteers. We aim to offer a warm, friendly and caring atmosphere for those attending and provide transport to and from the Day Centre for a small fee. During the warmer months the groups have regular outings to Garden Centres, Pub Lunches etc. INFORMATION & SIGNPOSTING Information and signposting are given when possible. We can usually signpost inquiries to the right body. We have various informative leaflets (benefits etc). We also carry leaflets on Age Concern Crediton’s services (insurance, aid call etc).

BRIDGE CLUB At the Lady Mills Centre, every Tuesday 7.00 pm - late For more information ring 01363 84042 FUNDRAISING If you would like to support the work of Age Concern Crediton, but are not able to offer regular time volunteering, there are other ways you can help. These include:

• Donation, either one off or regularly • Holding an event (for example a sale, coffee morning or raffle) or getting sponsorship to raise funds for us. • Supporting fundraising initiatives. • Leaving us a legacy in your will. • Providing prizes for raffles and other events.

Looking for efficient and flexible cleaning and home help? ®

Extra help Exeter is a unique service providing reliable, experienced and friendly helpers who will come to your home to help. We offer regular or temporary: • Cleaning • Laundry & Ironing • Sorting & de-cluttering • Shopping & errands • Meal preparation, cooking & freezing • Home Help and cleaning during illness and after hospital discharge • Companionship & conversation • Time off for carers • Household maintenance & gardening • And much more...

Don’t struggle in silence, call Extra Help® now to talk through the possibilities! telephone: 01392 244 244 or 07935 227 518 email: exeter@extra-help.co.uk website: extra-help.co.uk or exeter.extra-help.co.uk

We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excell Media nor the distributor can accept responsibility for any services or workmanship that they may undertake.

Telephone: 08450 707040 www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT

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Crediton

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REMEMBER US IN YOUR WILL Many people like to contribute to the organisation. What better way to leave a lasting memory? Your solicitor will assist you to draw up a will or add a codicil to an existing will. Legacies are a crucial part of our income and can allow us to offer services we couldn’t otherwise afford to run. Everyone who leaves a gift to Age Concern Crediton & District is playing a part in our future. And your legacy doesn’t have to be large to make a difference. Whatever you leave is a truly unique gift – your way of ensuring that your kindness and compassion lives on. If you would like to leave a legacy please contact the office on 01363 775008 for details.

We are always looking for more help, whether as a regular volunteer at the Day Centre, driving the guests to and from the Centre, helping in the shop, covering holidays and sickness or simply organizing or helping out at fundraising events. All our volunteers receive training, support and can claim expenses.

Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

OFFICE HOURS:MONDAY – FRIDAY 9.00am – 3.00pm

SHOP Age Concern Creditons Shop is located in the high street, which is useful for raising funds for the centre as well as providing a service to the wider community by offering good quality, reasonably price items for sale. All goods sold at Age Concern Crediton’s shop are donated. ROOM HIRE We have 1 room available to hire, contact the centre for details. 01363 775008 VOLUNTEERING OPPORTUNITIES We depend upon the kindness and dedication of volunteers to deliver many of our services. Volunteering is a rewarding way to put something back into the community. For many it is also a great way to learn new skills and meet different people.

HELPLINE - 01363 775008 EMAIL: ageconcerncrediton@hotmail.co.uk www.accreditonbtck.co.uk

HOME SUPPORT Offers assistance in their own homes on a social and practical level. It aims to support older people and their carer, to maintain as independent and full life as possible. We can also offer “Domestic Cleaning”. Tel: 01363 777241 ADVOCACY An advocate is a person who represents and works with a person or group of people who may need support and encouragement to exercise that their rights are upheld. e.g. form filling, benefit checks. Some of our services carry a small fee, if charges apply this will be made clear to you at the outset.

PROMOTION

Small really is beautiful in dementia care Devon is blessed with many excellent care homes and while the trend over the past years has been for larger care homes, Rose Lodge has taken the opposite view

ose Lodge provides two small communities (about 16 people in each) for people living with dementia, and there are several very good reasons for this. It can be quite distressing for people with early dementia to be with people at the later stages and we have found that in general people with dementia are happiest when they are in a community with other people at a similar stage. Smaller communities reduce the number of relationships that residents have to navigate, and they just feel more homely. Also the needs of people with early dementia are quite distinct from those of people with the later

stages of dementia. By having separate communities Rose Lodge are able to customise the design of the communal spaces and bedrooms, the care, and the activity programmes to those specific needs. So while people in the Cottage (their community for people with early dementia) enjoy activities such as going for long walks, or regular skittle competitions at a local social club, the people in the Lodge (their community for people with later stages of dementia) generally enjoy more gentle and sensory activities such as live music, gentle exercise, and pampering sessions in their salon. The decor of the two communities follow an identical style and this eases the

Rose Lodge, 2 Isca Road, Exmouth, Devon EX8 2EZ 01395 227071 ď&#x201A;Ž www.roselodgecarehome.co.uk Blog & dementia info: www.dementiacaredevon.co.uk

transition in case of people moving on from the Cottage to the Lodge. Does it work ? Well the residents and their relatives certainly think so. This year they voted Rose Lodge into the top 20 small care home groups in the UK at carehome.co.uk which is the UKâ&#x20AC;&#x2122;s leading independent care home advisor. This award has come on top of their CQC Outstanding rating and a Gold award from Stirling University for dementia design.

Gold Award Outstanding 2016

Local, Convenient and Family-Friendly Conveniently located just off The Strand with disabled access and an hour’s free parking outside, we’re very easy to get to. We love getting to know all the family, from grandparents to grandchildren, and we hope you’ll choose us to look after your family’s vision.

We believe that the most important part of your visit to us is assessing the health of your eyes – after all, a fancy pair of spectacles is little use if the eyes themselves aren’t in good shape. As such, when you come to McAusland Optometrists you are guaranteed a thorough eye examination – which may be NHS-funded, for those that are eligible. We pride ourselves on keeping up with the latest advances in technology to make sure that we can offer our patients the best possible eye care. This goes hand-in-hand with our reassuringly thorough approach to eye examinations – meaning you never feel rushed and there’s always time to ask us questions.

We personally select the frames, lenses and contact lenses that we feel are best for our clients and, as such, we are confident that we can always help you find a product that’s wellsuited to your personal requirements. We typically allocate a 40 minute appointment for your eye examination, allowing us plenty of time to answer any questions you may have and making sure that you never feel rushed. You will be given advice about the condition of your eyes – including any measures you can take to preserve the quality of your vision – and recommendations around vision correction options (such as glasses or contact lenses) that are appropriate for your lifestyle.

Contact Us Tel: 01395 276 458 • E-mail: reception@exmouth-eyecare.co.uk www.exmouth-eyecare.co.uk 3 Victoria Road, Exmouth, EX8 1DL We are a short walk from The Strand - walk past TSB and you’ll see us opposite The Grapevine.

Give us a call on 01395 276458 to book an appointment today

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Information and Advice

How we do it:

We know that growing older doesn’t come with a workshop manual so we have a range of information guides and fact-sheets that can help you make sense of some of the challenges you are faced with in later life.

We also have advice advocacy services. Perhaps you would like to make an appointment to speak with someone in person. Our centre is equipped with private rooms. We have trained staff and volunteers working at our centre to provide you with impartial advice and information Our information is impartial and easy to digest it’s also free of charge* We can provide information on:

• Money Matters, including Benefits eligibility • Housing Rights and Benefits • Health & Social care • Leisure and social activities • Family and personal matters • Your rights to local services • Plus most things that affect your quality of life

What we offer: • • • • •

Information that is up to date and accurate We can explain choices you have Help you decide what to do next – but it’s your choice we can’t make the decision for you We may be able to take action on your behalf, if it is appropriate and reasonable to do so If we cannot help we can signpost you to someone that can

• • • • •

We provide a free* and confidential service We offer privacy for your discussions We will not make judgements about your life and what you want to do We will tackle any prejudice and discrimination that you face We will not be influenced by other interests

* some services such as Advice Brokerage may carry a charge. You will be advised if any charges apply to any of our services – If charges apply they will be made clear to you at the outset

Home Support Domestic Cleaning and Sitting Services The Home Support Domestic service can provide you with temporary or long-term help in your home to manage most of your domestic needs such as Dusting, Vacuum Cleaning, Bed Making, Shopping etc. There is an hourly service charge with a minimum of one hour. The service provides ‘domestic’ support, this excludes personal, nursing and social care. Services Users are invoiced from our Exmouth office each month. Your domestic needs will be fully and carefully assessed by one of our Home Support Team Exmouth

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Our Home Support Assistants act with honesty and integrity and have respect for you and your home.

The needs of you and your cared for person will be fully and carefully assessed by our Home Support team

The Home Support Sitting service provides a ‘temporary’ respite service for you and your cared for person to take a break at a time of need.

All Home Support Assistants whether Domestic or sitting are CRB checked.

There is an hourly service charge with a minimum of one hour. The service provides a ‘temporary’ respite facility for you and your cared for person which means companionship and support in times of temporary need. For example: Ad-hoc occasions, holiday or sickness periods, perhaps a ‘one-off’ special occasion or when a close relative or partner is unable to carry on care due to a temporary need to withdraw. The service is a ‘companionship’ service which does not include ‘personal’ or ‘nursing’ care but moreover someone in attendance to provide ‘reassurance’ in the absence of the usual carer The service is not designed to provide long-term or permanent sitting or replace your usual arrangements. If the period of cover is in excess of three months we recommend you seek further information and advice from other professional bodies such as your local Social Services

Ring 01395 275408 and ask for The Home Support Manager who will discuss with you your specific needs. Befriending and Social Interaction We provide a unique befriending service at Age Concern Exmouth. It is based on a ‘menu’ system whereby the service user interacts at their chosen level, choosing what they want from their local Age Concern. Its an interactive service, based on enabling people to be better motivated and more enthused about living their lives as they want to. It relies on the service user taking an active part in what we have to offer. Basically we offer a ‘Brokerage’ service for older people to discuss with one of our trained staff (via an assessment session - in our centre or in your own home) your needs, your wants, your wishes etc resulting in a simple support ‘plan’ of action tailored to you. This will then be yours to choose to action or not. If you choose to do nothing, then that will be your choice, however, if you choose to ‘action’ the plan then we will put in place a series of support initiatives to help you.

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And finally …

Why not give us a call?

How can you interact with your local Age Concern here in Exmouth?

Funding As an independent provider of services and a local registered Charity we have no Head Office or Government funding. We rely on very limited income from the services we provide. We accept donations of all sizes. Every bit is valued by our staff, volunteers and service users alike. If you do write a cheque please ensure it is payable to “Age Concern Exmouth”

Volunteer: If you are interested in donating some of your spare time then we’d like to hear from you about your skills and experience. Together we can look at how you can help support older people in the Exmouth area. Volunteering is a commitment, but not as arduous as you might think. Many of our Volunteer requirements are designed with the busy Volunteer in mind to the extent that we endeavour to design most of our services so that Volunteers can ‘dip-in-and-out’ as and when it suits their lifestyle.

If you want to leave a Legacy and wish to discuss its use, then please do contact our Chief officer who will be only too pleased to carry out your wishes for you. Trustee Board In case you did not know. Our Charity is a completely stand-alone independent charity. It is managed on a day to day basis by the Chief Executive Officer (Steve Dace) and is governed by an eight strong board of Trustees who meet on a regular basis to ensure there is a business strategy in place coupled to a firm governance programme. Visit us at: 36A Rolle Street, Exmouth, EX8 2SH HELPLINE - 01395 271242 Email: info@ageconcernexmouth.co.uk Web: www.ageconcernexmouth.co.uk or Drop-in to pick up information leaflets between 10.00am and 4.00pm Monday to Friday or Make an appointment to see an advisor. Ring 01395 271242

Premier Community Services CQC overall rating - Good September 2018

We provide: l

Affordable short and long term packages, tailor made to your requirements

All aspects of personal and specialist care

Assisting with medication

Meal preparation, shopping, outings and appointments

Companionship and sitting services

Safety and security using our online monitoring system

PCS support independence and well-being in your own home. Our caring and compassionate staff receive comprehensive training to ensure a competent professional service.

Tel: 01395 282740 l Email: admin@pcsdevon.co.uk www.pcsdevon.co.uk 21 Claremont Grove, Exmouth, Devon EX8 2JW

We know choosing the right one is not always easy!

REST HAVEN RESIDENTIAL HOME is a non-profit making registered charity. We can cater for 34 residents, over the age of 65. Situated in the seaside town of Exmouth, close to all public transport. Within our grounds we have a large private car park. We endeavor to provide all personal care for those who need it. Our aim is to provide a home for those who are no longer able to cope with the practicalities of living in their own home. All residents are treated with respect and dignity. The home is run by a registered manager and her experienced staff with 24-hour care. Brochure available on request.

15 Gussiford Lane, Exmouth, Devon EX8 2SD Telephone: 01395 272374 â&#x20AC;˘ Fax: 01395 278 478 E-mail: rest-haven3@hotmail.co.uk www.rest-haven.co.uk

Your Place by the Sea....

• Superb Sea Views • Bar & Restaurants • Snacks, Lunches, Dinners • Midweek Breaks

• Level Access • 64 En-Suite Rooms • Ground Floor Accommodation • Golf Practice Area

• FREE Wi-Fi • Hairdressing • Beauty & Holistic Therapies • Good Rail Links

• Indoor & Outdoor Swimming Pools • Fitness Room • Tennis, Table Tennis • Snooker

• Central South Devon Location • Lift to First Floor • Ample on site parking for Cars and or Coaches

Telephone 01626

868000

Mount Pleasant Road, Dawlish Warren Dawlish Devon EX7 0NA

www.langstone-hotel.co.uk

Free home visits with no obligation across the South West

Barn Park Dementia Care Home in Devon

www.themortgage-hub.co.uk We aim to provide the highest standard of care and support for our residents Situated between Holsworthy and Okehampton.

In a Devon country village, our care home is a large and elegant period residence standing in three acres of beautiful landscaped gardens. It was established almost 23 years ago to provide care for the elderly. We also provide specialist care for people suffering from Alzheimer’s disease and other forms of dementia. We aim to provide the most relaxed and cheerful environment where residents feel truly at home and enjoy each day to the full. Daily meaningful activities are provided, hobbies and interests encouraged and opportunities given to learn new skills. Regular outings available for shopping and for visits to places of interest. Frequent musical entertainments are greatly appreciated by our Residents, with opportunities to join in with the singing and playing instruments.

Please feel free to contact us on (01409) 221201 or Email: help@barnpark.com. Proprietors: Anna and Derek Scantlebury, Barn Park, Halwill, Beaworthy, Devon EX21 5UQ www.barnpark.com

Lifetime Mortgages for the over 55s Available for: • • • • • • • •

Home Improvements Deposit for Children Capital Raising Repay an Interest Only Mortgage Debt Consolidation Costs of Living Inheritance Tax Planning Or to simply enjoy life!

Tel: 01271 379444 78 Boutport Street, Barnstaple EX31 1SR Your home may be repossessed if you do not keep up repayments on your mortgage.

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Barnstaple & District • Budleigh Salterton • Crediton & District • Exmouth & District Okehampton & Torridge • South Molton & District

Contact Information Age Concern Barnstaple & District HELPLINE - 01271 324488 Email: info@ageconcernbarnstaple.org.uk Web: www.ageconcernbarnstaple.org.uk

Age Concern Budleigh Salterton HELPLINE - 01395 445510 Email: ageconcernbudleigh@btconnect.com

Age Concern Exmouth & District HELPLINE - 01395 271242 Email: info@ageconcernexmouth.co.uk Web: www.ageconcernexmouth.co.uk

Age Concern Crediton & District and Torridge HELPLINE - 01363 775008 EMAIL: ageconcerncrediton@hotmail.co.uk www.accreditonbtck.co.uk

Age Concern South Molton & District HELPLINE - 01769 574160 Email: info@ageconcern.eclipse.co.uk Web: www.acsm.btck.co.uk

Age Concern Okehampton and Torridge HELPLINE - 01837 55838 Mobile: 07880 290 713 Email: acot@btinternet.com Web: www.acot.org.uk

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Registered Charity No: 1011780

Our services: Advocacy – help with letters, telephone calls, supporting complaints and appeals. Charity shop and recycling in Okehampton. Computer training, helpdesk and online support in our cyber café at the Okehampton centre. Exercise groups – run by a qualified trainer.

Form filling – Attendance Allowance, Pension Credit, Housing Benefit and Council Tax. Home support - A specialised home support and visiting service. [small administrative charge]. Information service - accurate and up to date help available for older people, their relatives, friends and carers Legal advice - Professional advice and surgery Money help - benefits, income tax and pension checks and forecasts. Wheelchair hire - Collapsible chairs for hire.

Foot care – a clinic is run at the Okehampton Hospital by NHS trained and supported technicians [small administrative charge].

We have a strict confidentiality policy, and work impartially and without prejudice.

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Okehampton Centre hours:

Age Concern Okehampton and Torridge 2 Crediton Road Okehampton EX20 1lU

Appointments on afternoons or weekends. This is a local independent charity working with and for older people in West Devon and Torridge since 1992.

HELPLINE - 01837 55838 Mobile: 07880 290 713 Email: acot@btinternet.com Web: www.acot.org.uk Chief Officer: Barrie Duke

We aim to help older people stay in their homes for as long as possible. Our services support this aim. We will always guide enquirers to other services available to let them have the best possible choice. We are funded by small grants and donations. Please note that cheques and legacies should be given to â&#x20AC;&#x2DC;Age Concern Okehampton and Torridgeâ&#x20AC;&#x2122; to ensure that we receive your kind gifts.

BBC Trust - Forum day at our centre

Volunteering We welcome anyone who is considering working as a volunteer. You would become a valued member of our team.

a complete care and support service based in holsworthy

Accommodation and Support

need more information?

Holsworthy Health Care Ltd operates 2 care homes both situated in the ancient market town of Holsworthy. Our staff strive to deliver EXCELLENT CARE to all of our residents in a homely, comfortable environment. Deer Park has 48 bedrooms and is purpose built and Bodmeyrick is a converted Victorian House with 28 bedrooms. Both homes offer en-suite rooms decorated to a high standard and come fitted with a ‘nurse call system’. We offer a selection of inviting communal areas where our ACTIVITIES AND WELLBEING TEAM will ensure everyone enjoys their stay with us! Our onsite kitchens provide a delicious selection of meals, snacks and drinks throughout the day and our secure OUTDOOR GARDENS provide a breath of fresh air!

Please feel free to contact us for a friendly, no obligation chat to see if we can be of assistance to you:

New for 2018 Deer Park is proud to announce the opening of its NEW ‘FORGET-ME-NOT’ WING. This is a dedicated, secure unit and provides a safe, engaging space for residents requiring dementia care. Our ethos to dementia care respects the uniqueness of each person rather than focusing on the diagnosis of dementia.

T: 01409 254 444 E: info@holsworthyhealthcare.co.uk www.holsworthyhealthcare.co.uk

Rydon Road Holsworthy Devon EX22 6HZ

Care in your OWN HOME Our long-established homecare agency can provide care and support 365 days a year in the comfort of your OWN HOME. Our fully trained, police checked staff can help with a wide range of tasks including personal care, preparation of meals, and cleaning – to enable you to LIVE INDEPENDENTLY. Our care packages can be tailored to suit YOUR individual requirements.

meals on wheels Would the delivery of a HOT, HOME COOKED MEAL be of benefit to you or a loved one? We also provide a lunchtime, year-round meal delivery service to the local community. Our competitive prices include a hot main meal, a dessert and delivery right to your table on real crockery!

Registered with & regulated by the

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Registered Charity No: 1029923

AGE CONCERN SOUTH MOLTON & DISTRICT Age Concern South Molton is an independent charity working with and for older people of South Molton and the surrounding area. Our aim is to help the local people in their later years. We provide a daily meeting place and can help with information and obtaining benefits and services they need and are entitled to. We provide information on: • Benefits • Housing issues • Health and Social Care • Social Activities We offer a confidential service either by appointment at our office or in your own home for information and form filling. If we cannot help you, we can assist to find someone who can. We are completely self-funded through our charity shop.

Christine Shop Manager & Mrs Gwen Kingdon Trustee

The shop is staffed by a dedicated band of volunteers. We also work closely with other town businesses and link with other organisations who support older people.

Christine with volunteer helper Ros

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SERVICES WE OFFER: • A daily pop – in centre with tea and coffee. • A place to meet friends or make new ones. • Wheelchair and small disability aids hire service. • Emergency shopping and prescription collection. • We host a nail cutting service in house and sponsor any home visits needed. • Annual coach trips and outings. • Social events are organised throughout the year. REMEMBER US IN YOUR WILL Many people like to contribute to the organisation. What better way to leave a lasting memory? Your solicitor will assist you to draw up a will or add a codicil to an existing will. Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

CONTACT: AGE CONCERN SOUTH MOLTON AND DISTRICT 2 Broad Street South Molton Devon EX36 3DR Contacts: Gwen Kingdon Christine Thake HELPLINE - 01769 574160 Email: info@ageconcern.eclipse.co.uk Web: www.acsm.btck.co.uk OPEN: MONDAY | TUESDAY | THURSDAY | FRIDAY 9.30am – 4.30pm. SATURDAY 9.30am – 12.30pm