Age Concern by Excell Media

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Barnstaple & District • Budleigh Salterton • Crediton & District • Exmouth & District Okehampton & Torridge • South Molton & District

Guide to Services In Devon Free-Please take a copy

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Welcome to Services ...............................................................................................................................

Our aims are to enable older people to: • Plan for the future, encouraging them to take a positive attitude and approach to growing older. • Prevent problems, but when they do occur, minimise the effect on their quality of life • Find and use local services and take part in social activities and volunteering

The Guide to Services shows the variety of support we offer - both free and chargeable services

• Take part in more social, cultural, exercise and leisure activities to help promote health and fitness • Be more independent, being and feeling safer inside and outside their homes • Take an active role in ensuring services are developed with older people in mind Diversity/Equal Opportunities Statement

With the support of 188 Active volunteers who each week give a total of over 788 hours of community service, assist over 1160 individuals

We are committed to the principles and practice of equality and diversity. We work to promote diversity among our clients, staff and volunteer team. Confidentiality Statement To protect the confidentiality of our clients, all names have been changed in quotations and pen pictures.

Although we would like to thank all of the sponsors within this folder for their support, neither the six charities involved or Excell Media can recommend or endorse any services or products that they may supply.

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Welcome to Services ...............................................................................................................................

The Guide to Services shows the variety of support we offer - both free and chargeable services

With the support of 188 Active volunteers who each week give a total of over 788 hours of community service, assist over 1160 individuals

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Registered Charity No: 1015513

FUNDRAISING:Age Concern Barnstaple & District would be grateful to receive support in other ways:

THE LIBRARY CLUB: Held in the Barnstaple Library every third Wednesday of the month between 2.00 – 4.00pm. Through the year a wide variety of topics are covered by guest speakers a raffle and refreshments are provided.

• Supporting a fundraising event. • Organising a walk or coffee morning. • Providing raffle prizes. • Giving a donation. • Joining our local Fundraising Team.

TELEPHONE CARE LINE:Provides a weekly phone call to The elderly housebound, providing reliable and practical support, networking with local services and agencies, helping to relieve loneliness and social isolation

“We Care Today For your Tomorrow” Age Concern Barnstaple & District has been providing services to support local retired people for over 35 years. With the support of 70 active volunteers, who each week give a total of over 300 hours of community service assisting over 220 individuals.

Sponsored Walk

Jessie & Lesley, Library Club

VOLUNTEERS – THE VITAL LINK:We recruit and welcome volunteers in accordance with current government legislation. Out of pocket expenses and training provided.

Volunteer‘s social gathering

The “Jongleur Singers” present a cheque to David Hillman Chairman of Age Concern Barnstaple

• • • • •

Self esteem Privacy and dignity Independence Choice and control Empathy (at all times)

We work locally providing services on a social and practical level to enable older people to live within their own homes for as long as it is safe for them to do so.

Collection Day at Sainsbury’s Store

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AGE CONCERN BARNSTAPLE AND DISTRICT ASSOCIATION TUESDAY & FRIDAY “POP IN” COFFEE MORNINGS:Information and Signposting with a variety of leaflets available. A warm welcome awaits. Occasional luncheon outings are arranged. OFFICE HOURS:MONDAYS – THURSDAYS 9.30 am – 1.00.pm. 2.00.pm – 4.00.pm. FRIDAYS 9.30 am - 1.00 pm. Factsheets are held in the office. Office staff are on hand and home visits can be arranged. CONTACT US - FIND OUT MORE – HELPLINE - 01271 324488 Email: info@ageconcernbarnstaple.org.uk Web: www.ageconcernbarnstaple.org.uk

We are here to help

Susan Eleanor and our visiting Officer Natasha. Natasha will be pleased to call and discuss our services and introduce a volunteer.

Celebrated its 21st Annual General Meeting on Wednesday 23rd July 2014.

D-Day veterans George Laity and George Lambert:Recalled the fear and resolve of landing on the beaches in Normandy at the Friday Coffee Morning on the 6th June 2014. This marked the 70th anniversary of the Allied invasion of Nazioccupied Europe and the beginning of the end of World War Two. George Laity was a 19 year old infantry soldier and George Lambert 18 years old and part of a naval party.

Library Club Volunteers Provide the Library Club service once a month on the 3rd Wednesday in partnership with the Manager Mrs Jude Jeal. Meetings are designed to stimulate the mind and encourage discussion through a varied programme of visiting speakers, special attention is given to the elderly and people with sensory loss or mobility problems.

Over 50 people attended and 30 Volunteers were awarded certificates in recognition of their years of service to the charity. The years spanned from 21 to 5 years of service. The above picture shows Volunteers who received their certificates on the night . Keeping the theme local our guest speaker was Sadie Green who gave a presentation on Barnstaple and Bideford Pottery in the 1600. Telling a tale of Trading and the relationship between pottery, tobacco and butter. Age Concern Barnstaple and District recruits volunteers to support local older people living within Barnstaple and a five mile radius. Services are provided on a social and practical level enabling independence, well being and dignity to those it helps.

To find out more about the services we provide try our web site on www. ageconcernbarnstaple.org.uk Age Concern Barnstaple is a local autonomous charity and is not a part of Age UK. Help us to support our local elderly residents. You can help in a number of ways by volunteering, giving a donation, remembering us in your will, helping with our fund raising events. Contact the office at 1 Litchdon Street on 01271 324488 or email on info@ ageconcernbarnstaple.org.uk to find out more. Andrea Scott Director

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We are here to help

Susan Eleanor and our visiting Officer Natasha. Natasha will be pleased to call and discuss our services and introduce a volunteer.

Celebrated its 21st Annual General Meeting on Wednesday 23rd July 2014.

Solutions for Independent Living

Future Proof your home today!

“Taking the stress & strain out of Living at Home” 

Easy Access Bathrooms

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Accessible Kitchens

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Full Design Service

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Home Adaptations

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Visit our showroom for more information Open 9-5pm weekdays, Saturdays by appointment Call us for a FREE, no obligation survey

01271 374600

Mill Road, Barnstaple, EX31 1JQ

www.livingneeds.co.uk

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Local, Independent Supplier & Installer Over 30 years experience “Helping You to Maintain Your Independence at Home”

Solutions for Independent Living

Future Proof your home today!

“Taking the stress & strain out of Living at Home” 

Easy Access Bathrooms



Accessible Kitchens



Full Design Service



Home Adaptations



Visit our showroom for more information Open 9-5pm weekdays, Saturdays by appointment Call us for a FREE, no obligation survey

01271 374600

Mill Road, Barnstaple, EX31 1JQ

www.livingneeds.co.uk



Local, Independent Supplier & Installer Over 30 years experience “Helping You to Maintain Your Independence at Home”

generations of knowing

afternoon tea

the Brend Hotel way! The traditional Afternoon Tea should be treated as an event, and here at Brend Hotels, we make no exception. At Brend Hotels we combine sumptuous traditional elegance, wonderful cuisine and outstanding service. Our stylish collection of luxury hotels include dramatic coastal settings and exquisite town retreats. So whether you want to sample our wide selection of freshly brewed teas, homemade pastries and cakes on a terrace overlooking the sea or nestled in a quiet lounge, we are sure to have something to suit your taste.

For more information call 08455 760 760 or visit our new website www.brendhotels.com

Saunton Sands

The Belmont

The Victoria

Saunton HHHH

Sidmouth HHHH

01271 890212

01395 512555

01395 512651

The Imperial

The Devon

Royal & Fortescue

Barnstaple HHHH

Exeter HHH

Barnstaple HHH

01271 345861

01392 259268

01271 342289

The Royal

The Park

The Barnstaple

Bideford HHH

Barnstaple HHH

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generations of knowing

afternoon tea

For more information call 08455 760 760 or visit our new website www.brendhotels.com

Saunton Sands

The Belmont

The Victoria

Saunton HHHH

Sidmouth HHHH

01271 890212

01395 512555

01395 512651

The Imperial

The Devon

Royal & Fortescue

Barnstaple HHHH

Exeter HHH

Barnstaple HHH

01271 345861

01392 259268

01271 342289

The Royal

The Park

The Barnstaple

Bideford HHH

Barnstaple HHH

01237 472005

01271 372166

01271 376221

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FUNDRAISING We are an independent local charity and do not receive government funding. We hold frequent fundraising events and rely on the generosity of donations to enable us to provide our valuable services. We are also very grateful to those who remember us in their will. As we do not belong to a large organisation every penny donated to us is spent locally. Should you wish to make a donation or hold an event to raise funds for us please call into the centre.

Age Concern Budleigh Salterton Registered Charity No: 1057367 WELCOME First established as a small lunch club we have been a prominent resource in the local community for almost thirty years. During this time we have supported many of our older generation, and also their families, living in and around Budleigh Salterton. All who are aged 50+ are welcome to take advantage of our range of services and we offer advice, friendship and company in relaxed and hospitable surroundings.

IN CONCLUSION If you would like to speak to someone about any age related issues or just want a chat and a cuppa you are very welcome to call into the Norman Centre. Please note that on occasions at busy times we may need to ask that you make an appointment particularly if you need specific support or advice.

OUR SERVICES We can provide information on a variety of different age related issues including:

• • • • • • •

We can also point you in the right direction if you are seeking help with other areas such as:

• • • •

Our contact details are:

Benefits Financial Matters Housing Local Services Health and Social Care Local Groups and Activities Local Transport

Legal Questions Health Concerns Local Home Care Services Home and Garden Maintenance

ACTIVITY DAYS Two days of the week from 10:00am until 3:00pm are our activity days. This is when you can participate in a pursuit of your choice with our volunteers. We are currently looking to extend this provision on more days and for details please call into the Centre.

All the advice we give is strictly confidential, impartial and free of charge. LUNCH CLUB Monday to Friday from 12 noon we have our very lively lunch club. Not only do you get an excellent two course meal, there is the opportunity to meet friends, old and new, and enjoy lots of spirited chat and reminiscences.

OUTINGS Regularly throughout the year we arrange lunch trips to pubs and restaurants. Transport is provided and you do not have to be attending the Centre to join us. However, booking early is advisable as all our outings are very popular and places are limited.

Age Concern Budleigh Salterton The Norman Centre Public Hall Budleigh Salterton EX9 6RJ telephone: 01395 445510 e-mail: ageconcernbudleigh@btconnect.com

TRANSPORT If you would like to attend any of our services we can arrange transport which is both reliable and affordable. Here at Age Concern Budleigh Salterton we are always open to suggestions so if you would like us to organise an event or trip please call in and discuss your ideas with our Manager. Please note charges apply to some of our services and for more information about charges please call in, telephone or email us.

Occasionally we like to break into song and whatever else happens we always appreciate sharing a good laugh. We just ask that you give us 48 hours notice when booking a meal. We also cater for people with special dietary needs. DROP IN CENTRE We are also a Drop-in Centre with an open invitation to call in Monday to Friday from 10:00am until 3:00pm for information, advice or simply a friendly chat over a cup of tea or coffee.

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OUR SERVICES We can provide information on a variety of different age related issues including:

• • • • • • •

We can also point you in the right direction if you are seeking help with other areas such as:

• • • •

Our contact details are:

Benefits Financial Matters Housing Local Services Health and Social Care Local Groups and Activities Local Transport

Legal Questions Health Concerns Local Home Care Services Home and Garden Maintenance

Age Concern Budleigh Salterton The Norman Centre Public Hall Budleigh Salterton EX9 6RJ telephone: 01395 445510 e-mail: ageconcernbudleigh@btconnect.com

for under £5 a week Roger stays on track Want to feel safe and secure at home? Need to know you can get help in an emergency? East Devon’s Home Safeguard personal alarm service can help you do this. Enabling people to remain independent and safe in their own home is important. In East Devon, people are able to stay in their homes longer, thanks to the telecare alarm service, Home Safeguard. The service, which is run by East Devon District Council, allows users to live independently – safe in the knowledge that help will reach them quickly if needed – 24 hours a day, 365 days a year. A lifeline Model railway enthusiast, Roger (pictured) says that Home Safeguard has thrown him the lifeline he needed. “I signed up to Home Safeguard about a year ago and haven’t looked back. It’s allowed me and my wife to stay in our own home and continue with day-to-day activities that we all take for granted and I’m still able to indulge in my passion for model railways. However, we have the added assurance that if anything does happen to us, such as a fall, we can get help at the touch of a button.” The alarm service is easy to install and use – all that’s needed is a telephone line and plug socket. Home Safeguard provides a base unit with a pendant, clip-on or a wristband, which is worn by the user. Then, if the user needs help all they have to do is press the button on the personal alarm or base unit. When the alarm is pressed a call is made to the monitoring centre. A trained operator will answer within seconds to find out what help is needed. If necessary, they will call someone to help or one of the emergency services. The operator will keep in contact with the caller until help comes. “A Home Safeguard operator rings us on a daily basis Correct at time of production

to make sure we’re OK. I wear my alarm on my wrist and if ever I need help I just press the button,” added Roger. Jill Elson, portfolio holder for sustainable homes and communities, said: ‘Home Safeguard gives peace of mind to those living by themselves and can give reassurance to relatives of loved ones living alone. “It also assists us in keeping people in their own homes as opposed to hospital or residential settings, which is doubtless the preference of most residents.” not just foR oldeR people Home Safeguard is not just for older people but for anyone who may be vulnerable because of their specific needs such as younger people with learning disabilities. In addition to the pendant alarm service, Home Safeguard offers a range of sensors that can assist people with all aspects of their life – for example, a pill dispenser that dispenses medication as and when it needs to be taken or a temperature sensor that can monitor if the property becomes too cold. Monitoring of such equipment can help health professionals monitor ongoing health conditions. AccRedited seRvice At A low cost Home Safeguard has been running for over 25 years and is accredited by the Telecare Services Authority. For as little as £4.44 per week (including VAT) our personal alarm service gives reassurance that help can reach you, or a loved one, quickly when needed. To find out more call 01395 578237, email homesafeguard@eastdevon.gov.uk or visit eastdevon.gov.uk/homesafeguard 

‘I signed up to Home Safeguard about a year ago and haven’t looked back. It’s allowed me and my wife to stay in our own home and continue with day-to-day activities.’

Sanctuary Home Care and Extra Care in Devon

For a safe, reliable and trusted service

Plymouth Venture House, 19 Tavistock Road, Roborough, Plymouth PL6 7BB Tel: 01752 777196

As you begin to weigh up the options for your future, there is nothing more important than peace of mind. Sanctuary Home Care is there to provide support when and where you need it, tailored to your specific needs as an individual. Our staff will always treat you, your family and home with dignity and respect. Whether it’s domestic cleaning and laundry, personal care and hygiene, shopping or social support and companionship that you need, we’ll be there. With over a decade of experience delivering care and support to a range of people, you can put your trust in us – no matter how big or small the task. Get in touch with a home care office near you to see what we can do for you.

Local independent living with care and support if you need it Extra care is a unique way of living for anyone. It’s a positive way to take the next step in your life.

Barnstaple Unit 2 Castle Park Road, Whiddon Valley, Barnstaple EX32 8PA Tel: 01271 345602

Torbay and South Devon 170 St Marychurch Road, Torquay TQ1 3AB Tel: 01803 696197

Dunboyne Court 170 St Marychurch Road, Torquay TQ1 3AB Tel: 01803 696180 Dunboyne Court comprises self-contained one and two-bedroom apartments available for shared ownership and rental. Facilities include: • • •

Door entry system Restaurant Hairdressing salon

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Roof terrace Gardens Guest flat

Unlike conventional residential homes, you’ll have your own spacious private apartment within an attractive development that you can rent, buy or purchase on a shared ownership scheme. If your needs change or increase over time, so too can the level and type of services we provide.

Whitley Court

You can remain as independent and active as you like, pursue your own interests and take advantage of new opportunities - all within a framework of 24-hour care and support, if needed, that you can access any time you want to, now or in the future.

These apartments are located in the centre of the English Riviera and are available for shared ownership and rental. Facilities include:

With a welcoming community, your own home and the reassurance of an on-site team, the quality you want in your daily life is yours to enjoy.

Hayes Road, Paignton TQ4 5PL Tel: 01803 698870

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Door entry system Restaurant Hairdressing salon

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Day services Gardens Sea views*

Supporting you to live independently in your own home Sanctuary Home Care Limited, an exempt charity, is a subsidiary of Sanctuary Housing Association, an exempt charity *from certain apartments

Sanctuary Home Care and Extra Care in Devon

For a safe, reliable and trusted service

Plymouth Venture House, 19 Tavistock Road, Roborough, Plymouth PL6 7BB Tel: 01752 777196

Local independent living with care and support if you need it Extra care is a unique way of living for anyone. It’s a positive way to take the next step in your life.

Barnstaple Unit 2 Castle Park Road, Whiddon Valley, Barnstaple EX32 8PA Tel: 01271 345602

Torbay and South Devon 170 St Marychurch Road, Torquay TQ1 3AB Tel: 01803 696197

Door entry system Restaurant Hairdressing salon

• • •

Roof terrace Gardens Guest flat

Whitley Court

These apartments are located in the centre of the English Riviera and are available for shared ownership and rental. Facilities include:

With a welcoming community, your own home and the reassurance of an on-site team, the quality you want in your daily life is yours to enjoy.

Hayes Road, Paignton TQ4 5PL Tel: 01803 698870

• • •

Door entry system Restaurant Hairdressing salon

• • •

Day services Gardens Sea views*

Supporting you to live independently in your own home Sanctuary Home Care Limited, an exempt charity, is a subsidiary of Sanctuary Housing Association, an exempt charity *from certain apartments

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Crediton

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Welcome Age Concern Crediton is a registered charity, our mission is to enhance the quility of life for the 50+ of Crediton & District. Providing a service that meets their needs, so enabling them to independance, safe guards privacy & offers opportunities to enjoy & contribute to society as fully as possible.

Keeping fit KEEP FIT (at the Leisure Centre) Tuesday 11.30pm - 12.30pm These sessions are tutor led. Jane (who is fully qualified) is mindful of user’s capabilities. 01363 773374 FOOTCARE (At the Lady Mills Centre) Do you need help with cutting your toenails or fingernails? This service provides nail cutting support to the 50+. Art Club At the Lady Mills Centre, first and third Thursday in the month 3.00pm - 5.00pm This is tutor led. Hermione welcomes people of all abilities and experience. 01363 774412

Day Service Our Day Services offer good company, a nourishing two course lunch, varied activities and entertainment to provide an enjoyable day out and are supported by experienced and motivated staff and volunteers. We aim to offer a warm, friendly and caring atmosphere for those attending and provide transport to and from the Day Centre for a small fee. During the warmer months the groups have regular outings to Garden Centres, Pub Lunches etc. INFORMATION & SIGNPOSTING Information and signposting are given when possible. We can usually signpost inquiries to the right body.

BRIDGE CLUB At the Lady Mills Centre, every Tuesday 7.00 pm - late For more information ring 01363 84042 FUNDRAISING If you would like to support the work of Age Concern Crediton, but are not able to offer regular time volunteering, there are other ways you can help. These include:

• Donation, either one off or regularly • Holding an event (for example a sale, coffee morning or raffle) or getting sponsorship to raise funds for us. • Supporting fundraising initiatives. • Leaving us a legacy in your will. • Providing prizes for raffles and other events.

We have various informative leaflets (benefits etc). We also carry leaflets on Age Concern Crediton’s services (insurance, aid call etc).

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Crediton

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We have various informative leaflets (benefits etc). We also carry leaflets on Age Concern Crediton’s services (insurance, aid call etc).

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Crediton

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REMEMBER US IN YOUR WILL Many people like to contribute to the organisation. What better way to leave a lasting memory? Your solicitor will assist you to draw up a will or add a codicil to an existing will. Legacies are a crucial part of our income and can allow us to offer services we couldn’t otherwise afford to run. Everyone who leaves a gift to Age Concern Crediton & District is playing a part in our future. And your legacy doesn’t have to be large to make a difference. Whatever you leave is a truly unique gift – your way of ensuring that your kindness and compassion lives on. If you would like to leave a legacy please contact the office on 01363 775008 for details.

We are always looking for more help, whether as a regular volunteer at the Day Centre, driving the guests to and from the Centre, helping in the shop, covering holidays and sickness or simply organizing or helping out at fundraising events. All our volunteers receive training, support and can claim expenses.

Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

OFFICE HOURS:MONDAY – FRIDAY 9.00am – 3.00pm

SHOP Age Concern Creditons Shop is located in the high street, which is useful for raising funds for the centre as well as providing a service to the wider community by offering good quality, reasonably price items for sale. All goods sold at Age Concern Crediton’s shop are donated. ROOM HIRE We have 1 room available to hire, contact the centre for details. 01363 775008 VOLUNTEERING OPPORTUNITIES We depend upon the kindness and dedication of volunteers to deliver many of our services. Volunteering is a rewarding way to put something back into the community. For many it is also a great way to learn new skills and meet different people.

Contact us: Age Concern Crediton & District The Lady Mills Centre Deep Lane Crediton Devon EX17 2BX 90 High Street, Crediton, Devon EX17 3LB

TEL: 01363 775274

Email: creditoncareservices@btconnect.com

HELPLINE - 01363 775008 EMAIL: ageconcerncrediton@hotmail.co.uk www.accreditonbtck.co.uk

Dennyshill

HOME SUPPORT Offers assistance in their own homes on a social and practical level. It aims to support older people and their carer, to maintain as independent and full life as possible. We can also offer “Domestic Cleaning”. Tel: 01363 777241 ADVOCACY An advocate is a person who represents and works with a person or group of people who may need support and encouragement to exercise that their rights are upheld. e.g. form filling, benefit checks. Some of our services carry a small fee, if charges apply this will be made clear to you at the outset.

Care Home Exeter OUR COURTEOUS AND EXPERIENCED STAFF PROVIDE A COMPREHENSIVE RANGE OF SERVICES: •

Dealing with legal requirements

•

Repatriation

•

Arrangement of funeral services

•

Comprehensive choice of coffins and urns

•

Burial or cremation

•

Dealing with florists and caterers

•

Provision of memorials.

01363 772043

whitesfs@btconnect.com

A. White & Sons - Albert Road - Crediton - Devon - EX17 2BZ

Providing Residential and Respite Care for the Elderly Established for over 25 years Privately run Independent care home in a peaceful location in Exeter Visitors always welcome, appointments never necessary

t: 01392 259170 w: www.dennyshillcarehomeexeter.com e: tracey@dennyshill.co.uk t: @Dennyshill

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Crediton

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Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

OFFICE HOURS:MONDAY – FRIDAY 9.00am – 3.00pm

Contact us: Age Concern Crediton & District The Lady Mills Centre Deep Lane Crediton Devon EX17 2BX 90 High Street, Crediton, Devon EX17 3LB

TEL: 01363 775274

Email: creditoncareservices@btconnect.com

HELPLINE - 01363 775008 EMAIL: ageconcerncrediton@hotmail.co.uk www.accreditonbtck.co.uk

Dennyshill

Care Home Exeter OUR COURTEOUS AND EXPERIENCED STAFF PROVIDE A COMPREHENSIVE RANGE OF SERVICES: •

Dealing with legal requirements

•

Repatriation

•

Arrangement of funeral services

•

Comprehensive choice of coffins and urns

•

Burial or cremation

•

Dealing with florists and caterers

•

Provision of memorials.

01363 772043

whitesfs@btconnect.com

A. White & Sons - Albert Road - Crediton - Devon - EX17 2BZ

t: 01392 259170 w: www.dennyshillcarehomeexeter.com e: tracey@dennyshill.co.uk t: @Dennyshill

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“Personal Care Services in the comfort of your own home”

Information and Advice

How we do it:

We know that growing older doesn’t come with a workshop manual so we have a range of information guides and fact-sheets that can help you make sense of some of the challenges you are faced with in later life.

We also have advice advocacy services. Perhaps you would like to make an appointment to speak with someone in person. Our centre is equipped with private rooms. We have trained staff and volunteers working at our centre to provide you with impartial advice and information Our information is impartial and easy to digest it’s also free of charge*

At HomeLife Carers we pride ourselves on offering a local, friendly service dedicated to providing you with the quality, professional Personal Care service you truly deserve in the comfort of your own home. Our services are available 24 hours, 7 days a week to a wide range of people throughout the community, and include: • Personal Care Services • Preparation of Meals • Respite Care • Live-in Care • Night Care • Home Help & Domestic Services • Sitting Services So if you would like to know more about our services, call us today for a brochure, or to speak to a member of our team to see how we can help you, or your loved ones, continue to enjoy the comforts of that all important place, home.

North Devon: 01805 625 999 Mid Devon: 01884 233 700 West Devon: 01837 527 33 www.homelifecarers.co.uk

Tel: 01805 625 999 www.homelifecarers.co.uk

We can provide information on:

• Money Matters, including Benefits eligibility • Housing Rights and Benefits • Health & Social care • Leisure and social activities • Family and personal matters • Your rights to local services • Plus most things that affect your quality of life

What we offer: • • • • •

Information that is up to date and accurate We can explain choices you have Help you decide what to do next – but it’s your choice we can’t make the decision for you We may be able to take action on your behalf, if it is appropriate and reasonable to do so If we cannot help we can signpost you to someone that can

• • • • •

We provide a free* and confidential service We offer privacy for your discussions We will not make judgements about your life and what you want to do We will tackle any prejudice and discrimination that you face We will not be influenced by other interests

* some services such as Advice Brokerage may carry a charge. You will be advised if any charges apply to any of our services – If charges apply they will be made clear to you at the outset

Home Support Domestic Cleaning and Sitting Services The Home Support Domestic service can provide you with temporary or long-term help in your home to manage most of your domestic needs such as Dusting, Vacuum Cleaning, Bed Making, Shopping etc. There is an hourly service charge with a minimum of one hour. The service provides ‘domestic’ support, this excludes personal, nursing and social care. Services Users are invoiced from our Exmouth office each month. Your domestic needs will be fully and carefully assessed by one of our Home Support Team Exmouth

Unit 2 Lauder Lane, Roundswell Business Park, Barnstaple EX31 3TA

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“Personal Care Services in the comfort of your own home”

Information and Advice

How we do it:

North Devon: 01805 625 999 Mid Devon: 01884 233 700 West Devon: 01837 527 33 www.homelifecarers.co.uk

Tel: 01805 625 999 www.homelifecarers.co.uk

We can provide information on:

What we offer: • • • • •

• • • • •

* some services such as Advice Brokerage may carry a charge. You will be advised if any charges apply to any of our services – If charges apply they will be made clear to you at the outset

Unit 2 Lauder Lane, Roundswell Business Park, Barnstaple EX31 3TA

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Our Home Support Assistants act with honesty and integrity and have respect for you and your home.

The needs of you and your cared for person will be fully and carefully assessed by our Home Support team

The Home Support Sitting service provides a ‘temporary’ respite service for you and your cared for person to take a break at a time of need.

All Home Support Assistants whether Domestic or sitting are CRB checked.

There is an hourly service charge with a minimum of one hour. The service provides a ‘temporary’ respite facility for you and your cared for person which means companionship and support in times of temporary need. For example: Ad-hoc occasions, holiday or sickness periods, perhaps a ‘one-off’ special occasion or when a close relative or partner is unable to carry on care due to a temporary need to withdraw. The service is a ‘companionship’ service which does not include ‘personal’ or ‘nursing’ care but moreover someone in attendance to provide ‘reassurance’ in the absence of the usual carer The service is not designed to provide long-term or permanent sitting or replace your usual arrangements. If the period of cover is in excess of three months we recommend you seek further information and advice from other professional bodies such as your local Social Services

Ring 01395 275408 and ask for The Home Support Manager who will discuss with you your specific needs. Befriending and Social Interaction We provide a unique befriending service at Age Concern Exmouth. It is based on a ‘menu’ system whereby the service user interacts at their chosen level, choosing what they want from their local Age Concern. Its an interactive service, based on enabling people to be better motivated and more enthused about living their lives as they want to. It relies on the service user taking an active part in what we have to offer. Basically we offer a ‘Brokerage’ service for older people to discuss with one of our trained staff (via an assessment session - in our centre or in your own home) your needs, your wants, your wishes etc resulting in a simple support ‘plan’ of action tailored to you. This will then be yours to choose to action or not. If you choose to do nothing, then that will be your choice, however, if you choose to ‘action’ the plan then we will put in place a series of support initiatives to help you.

And finally …

Why not give us a call?

How can you interact with your local Age Concern here in Exmouth?

Funding As an independent provider of services and a local registered Charity we have no Head Office or Government funding. We rely on very limited income from the services we provide. We accept donations of all sizes. Every bit is valued by our staff, volunteers and service users alike. If you do write a cheque please ensure it is payable to “Age Concern Exmouth”

Volunteer: If you are interested in donating some of your spare time then we’d like to hear from you about your skills and experience. Together we can look at how you can help support older people in the Exmouth area. Volunteering is a commitment, but not as arduous as you might think. Many of our Volunteer requirements are designed with the busy Volunteer in mind to the extent that we endeavour to design most of our services so that Volunteers can ‘dip-in-and-out’ as and when it suits their lifestyle.

If you want to leave a Legacy and wish to discuss its use, then please do contact our Chief officer who will be only too pleased to carry out your wishes for you. Trustee Board In case you did not know. Our Charity is a completely stand-alone independent charity. It is managed on a day to day basis by the Chief Executive Officer (Steve Dace) and is governed by an eight strong board of Trustees who meet on a regular basis to ensure there is a business strategy in place coupled to a firm governance programme. Visit us at: 36A Rolle Street, Exmouth, EX8 2SH HELPLINE - 01395 271242 Email: info@ageconcernexmouth.co.uk Web: www.ageconcernexmouth.co.uk or Drop-in to pick up information leaflets between 10.00am and 4.00pm Monday to Friday or Make an appointment to see an advisor. Ring 01395 271242

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Our Home Support Assistants act with honesty and integrity and have respect for you and your home.

The needs of you and your cared for person will be fully and carefully assessed by our Home Support team

The Home Support Sitting service provides a ‘temporary’ respite service for you and your cared for person to take a break at a time of need.

All Home Support Assistants whether Domestic or sitting are CRB checked.

And finally …

Why not give us a call?

How can you interact with your local Age Concern here in Exmouth?

Helping Hands Community Care Services Helping Hands is an established community care service operating within Exmouth and East Devon. The business was started in 1986, is locally owned.

Over 25 Years of Providing Quality Home Care Shopping – for you, or with you • Meal preparation • Laundry • Housework Support with getting up/going to bed, bathing, medication Accompanied outings or social interaction Sitting service – enabling a family member to have a break For more information or to book an appointment call: 01395 264767

Email: enquiries@helpinghands-care.co.uk www.helpinghands-care.co.uk 34 Danby Terrace, Exmouth EX8 1QS

We are very grateful to the businesses whose advertisements appear in this

SPECSAVERS IN EXMOUTH EXPERTS IN EYES AND EARS

publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excellmedia nor the distributor can accept responsibility for any services or workmanship that they may undertake. Specsavers Hearing Centres provide the same expert and affordable care that you’ve come to expect from our opticians. It’s important to get your hearing tested regularly as well as your eyesight – which is why we offer free hearing tests with our professional hearing aid audiologists.

Telephone: 08450 707040 | www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT

Helping Hands Community Care Services Helping Hands is an established community care service operating within Exmouth and East Devon. The business was started in 1986, is locally owned.

Email: enquiries@helpinghands-care.co.uk www.helpinghands-care.co.uk 34 Danby Terrace, Exmouth EX8 1QS

We are very grateful to the businesses whose advertisements appear in this

SPECSAVERS IN EXMOUTH EXPERTS IN EYES AND EARS

Telephone: 08450 707040 | www.excell-media.co.uk admin@excell-media.co.uk This brochure was produced by excellmedia The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT

Your Place by the Sea...

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Registered Charity No: 1011780

Our services: Advocacy – help with letters, telephone calls, supporting complaints and appeals. Charity shop and recycling in Okehampton. Computer training, helpdesk and online support in our cyber café at the Okehampton centre.

• • • • •

64 En-Suite Rooms Indoor Swimming Pool Restaurant Outdoor Swimming Pool Snooker

• • • • •

Tennis Table Tennis Golf Practise area Fitness Room Dance Breaks

• • • • •

19 Acres Grounds Comfortable Lounges Beauty Therapies Holistic Therapies Hairdresser

Exercise groups – run by a qualified trainer.

Form filling – Attendance Allowance, Pension Credit, Housing Benefit and Council Tax. Home support - A specialised home support and visiting service. [small administrative charge]. Information service - accurate and up to date help available for older people, their relatives, friends and carers Legal advice - Professional advice and surgery Money help - benefits, income tax and pension checks and forecasts. Wheelchair hire - Collapsible chairs for hire.

• • • •

Entertainment Programme Reduced Fee Golf FREE Wi-Fi Ample FREE Parking

• • • •

FREE Sky TV Good Transport Links Holidays Weekend Breaks

• • • •

Family Breaks Christmas & New Year Easter Mid-Week Breaks

Foot care – a clinic is run at the Okehampton Hospital by NHS trained and supported technicians [small administrative charge].

Mount Pleasant Road ● Dawlish Warren ● Dawlish ● Devon ● EX7 0NA

Telephone 01626

868000 Facsimile 01626 868000 Web: www.langstone-hotel.co.uk

We have a strict confidentiality policy, and work impartially and without prejudice.

Your Place by the Sea...

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Registered Charity No: 1011780

• • • • •

64 En-Suite Rooms Indoor Swimming Pool Restaurant Outdoor Swimming Pool Snooker

• • • • •

Tennis Table Tennis Golf Practise area Fitness Room Dance Breaks

• • • • •

19 Acres Grounds Comfortable Lounges Beauty Therapies Holistic Therapies Hairdresser

Exercise groups – run by a qualified trainer.

• • • •

Entertainment Programme Reduced Fee Golf FREE Wi-Fi Ample FREE Parking

• • • •

FREE Sky TV Good Transport Links Holidays Weekend Breaks

• • • •

Family Breaks Christmas & New Year Easter Mid-Week Breaks

Foot care – a clinic is run at the Okehampton Hospital by NHS trained and supported technicians [small administrative charge].

Mount Pleasant Road ● Dawlish Warren ● Dawlish ● Devon ● EX7 0NA

Telephone 01626

868000 Facsimile 01626 868000 Web: www.langstone-hotel.co.uk

We have a strict confidentiality policy, and work impartially and without prejudice.

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Okehampton Centre hours:

Age Concern Okehampton and Torridge 2 Crediton Road Okehampton EX20 1lU

Appointments on afternoons or weekends. This is a local independent charity working with and for older people in West Devon and Torridge since 1992.

HELPLINE - 01837 55838 Mobile: 07880 290 713 Email: acot@btinternet.com Web: www.acot.org.uk Chief Officer: Barrie Duke

We aim to help older people stay in their homes for as long as possible. Our services support this aim. We will always guide enquirers to other services available to let them have the best possible choice. We are funded by small grants and donations. Please note that cheques and legacies should be given to â&#x20AC;&#x2DC;Age Concern Okehampton and Torridgeâ&#x20AC;&#x2122; to ensure that we receive your kind gifts.

BBC Trust - Forum day at our centre

Volunteering We welcome anyone who is considering working as a volunteer. You would become a valued member of our team.

Care at Home

Flexible care and support built around you Guinness Care and Support is a non-profit making organisation with dedicated staff providing personalised care and support services to 10,000 customers across England. We help people who want to remain living in the home of their choice. If you would like to find out how we can help you please contact Alison Coles, Care at Home Manager on 01884 242525

Residential Care Homes Providing dignity and respect with choice and control

Our Homes for older people offer a varied and interesting life where social activities are planned and encouraged. We have seven Care Homes for older people in Devon providing excellent standards of care and facilities, with provision of home cooked meals. Our staff are fully trained to provide person centred care on an individual basis. For more information about our Care Homes please contact Carole Kingman, Care Homes Manager on 01392 686375

@GuinnessCare

www.guinnesscareandsupport.org.uk

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Okehampton Centre hours:

Age Concern Okehampton and Torridge 2 Crediton Road Okehampton EX20 1lU

Appointments on afternoons or weekends. This is a local independent charity working with and for older people in West Devon and Torridge since 1992.

HELPLINE - 01837 55838 Mobile: 07880 290 713 Email: acot@btinternet.com Web: www.acot.org.uk Chief Officer: Barrie Duke

BBC Trust - Forum day at our centre

Volunteering We welcome anyone who is considering working as a volunteer. You would become a valued member of our team.

Care at Home

Residential Care Homes Providing dignity and respect with choice and control

@GuinnessCare

www.guinnesscareandsupport.org.uk

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Registered Charity No: 1029923

SERVICES WE OFFER: • A daily pop – in centre with tea and coffee. • A place to meet friends or make new ones. • Wheelchair and small disability aids hire service. • Emergency shopping and prescription collection. • We host a nail cutting service in house and sponsor any home visits needed. • Annual coach trips and outings. • Social events are organised throughout the year.

AGE CONCERN SOUTH MOLTON & DISTRICT Age Concern South Molton is an independent charity working with and for older people of South Molton and the surrounding area. Our aim is to help the local people in their later years. We provide a daily meeting place and can help with information and obtaining benefits and services they need and are entitled to. We provide information on: • Benefits • Housing issues • Health and Social Care • Social Activities

We offer a confidential service either by appointment at our office or in your own home for information and form filling. If we cannot help you, we can assist to find someone who can.

Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

We are completely self-funded through our charity shop. The shop is staffed by a dedicated band of volunteers.

CONTACT: AGE CONCERN SOUTH MOLTON AND DISTRICT 2 Broad Street South Molton Devon EX36 3DR Contacts: Gwen Kingdon Christine Thake HELPLINE - 01769 574160 Email: info@ageconcern.eclipse.co.uk Web: www.acsm.btck.co.uk OPEN: MONDAY | TUESDAY | THURSDAY | FRIDAY 9.30am – 4.30pm. SATURDAY 9.30am – 12.30pm

Christine Shop Manager & Mrs Gwen Kingdon Trustee

We also work closely with other town businesses and link with other organisations who support older people.

Christine with volunteer helper Ros

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Registered Charity No: 1029923

We offer a confidential service either by appointment at our office or in your own home for information and form filling. If we cannot help you, we can assist to find someone who can.

Gift Aid:If you make a donation as Gift Aid we can make it worth more by claiming back the income tax you have paid on the amount you donate.

We are completely self-funded through our charity shop. The shop is staffed by a dedicated band of volunteers.

Christine Shop Manager & Mrs Gwen Kingdon Trustee

We also work closely with other town businesses and link with other organisations who support older people.

Christine with volunteer helper Ros

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Barnstaple & District • Budleigh Salterton • Crediton & District • Exmouth & District Okehampton & Torridge • South Molton & District

Contact Information Age Concern Barnstaple & District HELPLINE - 01271 324488 Email: info@ageconcernbarnstaple.org.uk Web: www.ageconcernbarnstaple.org.uk

Age Concern Budleigh Salterton HELPLINE - 01395 445510 Email: ageconcernbudleigh@btconnect.com

Age Concern Exmouth & District HELPLINE - 01395 271242 Email: info@ageconcernexmouth.co.uk Web: www.ageconcernexmouth.co.uk

Age Concern Crediton & District and Torridge HELPLINE - 01363 775008 EMAIL: ageconcerncrediton@hotmail.co.uk www.accreditonbtck.co.uk

Age Concern South Molton & District HELPLINE - 01769 574160 Email: info@ageconcern.eclipse.co.uk Web: www.acsm.btck.co.uk

Age Concern Okehampton and Torridge HELPLINE - 01837 55838 Mobile: 07880 290 713 Email: acot@btinternet.com Web: www.acot.org.uk