Mosbys Textbook for Nursing Assistants 7th Edition By Sheila A. Sorrentino - Test Banks by Examexperts

Chapter 5: Communicating With the Health Team

MULTIPLE CHOICE

1. The health team exchanges information. They send and receive messages. This is

A . Gossip

B . Communication

C . Reporting

D . Resolving conflict

ANS: B REF: 56

2. Communication is

A The verbal account of care and observations

B The written account of care and observations

C . The medical record

D . The exchange of information

ANS: D REF: 56

3. Which has the same meaning for everyone?

A Hot

B . Warm

C . Elevated temperature

D . Temperature of 99° F

ANS: D REF: 56

4. The nurse uses a medical term that you do not understand. What should you do?

A . Pretend to understand.

B . Look the word up in a medical dictionary.

C . Ask a co-worker for an explanation.

D . Ask a doctor what the word means.

ANS: B REF: 56

5. Which does not promote communication?

A Being brief and concise

B . Giving information in the order the events occurred

C . Presenting facts

D . Talking about two subjects at once

ANS: D REF: 56

6. These statements are about medical records. Which is incorrect?

A . Each page must have the person’s identifying information.

B They are legal documents.

C They are used to communicate information about a person.

D . All agency staff can access them.

ANS: D REF: 57

7. You work on the east wing at Sugar Creek Nursing Center. Your aunt is a resident on the west wing. Which is correct?

A . You can read her medical record.

B You can visit her during break times.

C You can discuss her condition with staff that cares for her.

D . You can ask the RN to report changes in you aunt’s condition to you.

ANS: B REF: 57

8. Health care agencies have policies about medical records. Policies generally cover the following except

A . Medical terms

B . Abbreviations

C Signing entries

D . Correcting errors

ANS: A REF: 57

9. A patient asks to see his chart. What should you do?

A . Give it to him.

B . Tell the nurse.

C . Tell the doctor.

D . Make a copy for him.

ANS: B REF: 57

10. Which form has the person’s identifying information?

A . The admission sheet

B . The progress notes

C Activities-of-daily-living flow sheet

D . Kardex

ANS: A REF: 57

11. You are working in a nursing center. Where would you record information about the person’s hygiene, elimination, and sleep?

A . The admission sheet

B . The progress notes

C . Activities-of-daily-living flow sheet

D . Kardex

ANS: C REF: 61

12. Which of the following is a type of card file?

A The admission sheet

B The progress notes

C . Activities-of-daily-living flow sheet

D Kardex

ANS: D REF: 61

13. Which of the following are used to record frequent measurements or observations?

A Kardex

B Flow sheets

C . Progress notes

D . Health history sheets

ANS: B REF: 61

14. You are reporting to the nurse. Which is incorrect?

A . Be prompt, thorough, and accurate.

B . Give the person’s name, room and bed number, and the time you gave care or made observations.

C . Report what co-workers did.

D Use your notes.

ANS: C REF: 61

15. When should you report changes in the person’s condition?

A . At once

B . At the end of your shift

C . Before you take your lunch break

D . During the end-of-shift report

ANS: A REF: 61

16. Anyone who reads your charting should know the following except

A . What you observed

B . What you did

C . What your co-workers did

D The person’s response

ANS: C REF: 63

17. The agency allows you to record on charts. Which is incorrect?

A . Ink is used, not pencil.

B . Only agency-approved abbreviations are used.

C . Errors are erased.

D . All entries are signed with your name and title.

ANS: C REF: 63

18. When recording, you should do the following except

A Write neatly

B Use correct spelling, grammar, and punctuation

C . Skip lines

D Record only what you did yourself

ANS: C REF: 63

19. These statements are about charting. Which is incorrect?

A . You can chart a procedure before completing it.

B . You should use the person’s exact words whenever possible.

C . You need to avoid terms with more than one meaning.

D . You need to record facts.

ANS: A REF: 63

20. You are charting changes in the person’s condition. You also need to chart the following except

A . That you informed the nurse of the changes

B . What you told the nurse about the changes

C . When you reported the changes to the nurse

D When you called the doctor about the changes

ANS: D REF: 63

21. When charting, you should record

A . Safety measures performed

B . What co-workers observed

C . What co-workers did

D . What the doctor said

ANS: A REF: 63

22. The clock shows 11:42 A.M. In 24-hour clock time this is

A 11:42

B 1142

C . 2342

D 11:43 AM

ANS: B REF: 63

23. The clock shows 7:29 P.M. In 24-hour clock time this is

A . 7:29 P.M.

B . 729

C . 0729

D . 1929

ANS: D REF: 63-64

24. The clock shows 12:00 noon. In 24-hour clock time this is

A 12:00 noon

B 12:00

C . 1200

D Noon

ANS: C REF: 63-64

25. A suffix is

A . Placed at the beginning of a word

B . The main part of the word

C . Placed at the end of a word

D . A shortened form of a word or phrase

ANS: C REF: 56, 65

26. Which term means located at or toward the front of the body or body part?

A . Anterior

B . Distal

C . Medial

D Posterior

ANS: A REF: 56, 67

27. Dys- means

A . Without, not, lack of

B . Slow

C . Bad, difficult, abnormal

D . Inner, inside

ANS: C REF: 65

28. Olig- means

A Half

B Under, decreased, less than normal

C . Small, scant

D Many, much

ANS: C REF: 65

29. Tachy- means

A . Bad, difficult, abnormal

B . Normal, good, well, healthy

C . Slow

D . Fast

ANS: D REF: 65

30. Poly- means

A Many, much

B Before, in front of

C . Around

D Large

ANS: A REF: 65

31. Arthro means

A . Rib

B . Joint

C . Bone

D . Head

ANS: B REF: 65

32. Cyano means

A Heart

B Skin

C . Sugar

D Blue

ANS: D REF: 66

33. Angio means

A . Heart

B . Artery

C . Vein

D . Vessel

ANS: D REF: 65

34. Derma means

A Water

B Stone

C . Tongue

D Skin

ANS: D REF: 66

35. Gastro means

A . Stomach

B . Large intestine

C . Small intestine

D . Intestines

ANS: A REF: 66

36. Gluco means

A Blood B Water

C . Stone

D Sweetness

ANS: D REF: 66

37. Hemo means

A . Artery

B . Heart

C . Vein

D . Blood

ANS: D REF: 66

38. Hydro means

A Bladder

B Water

C . Kidney

D Air

ANS: B REF: 66

39. Myo means

A . Spinal cord

B . Eye

C . Muscle

D . Straight, normal, correct

ANS: C REF: 66

40. Osteo means

A Spinal cord

B Joint

C . Bone

D Nerve

ANS: C REF: 66

41. Pnea means

A . Breathing, respiration

B . Lung, air, gas

C . Nose

D . Lung

ANS: A REF: 66

42. Stomato means

A Stomach

B Opening

C . Narrow, constriction

D Mouth

ANS: D REF: 66

43. Toxico and toxo mean

A . Poison

B . Heat

C . Chest

D . Clot

ANS: A REF: 66

44. Vaso means

A Artery

B Vein

C . Blood vessel

D Dilate

ANS: C REF: 66

45. The suffix -algia means

A . Condition

B . Pain

C . Enlargement

D . Disease

ANS: B REF: 66

46. The suffix -emia means

A Removal of

B Blood condition

C

. Inflammation

D Tumor

ANS: B REF: 66

47. The suffix -phagia means

A . The study of

B . Destruction of

C . Disease

D . Swallowing

ANS: D REF: 66

48. The suffix -phasia means

A Swallowing

B Speaking

C . Paralysis

D Fear

ANS: B REF: 66

49. The suffix -rrhage means

A . Discharge

B . Stitching

C . Excessive flow

D . Drooping

ANS: C REF: 66

50. The suffix -stomy means

A Removal of

B Cutting into

C . Stomach

D Creation of an opening

ANS: D REF: 66

51. The suffix -plegia means

A . Paralysis

B . Swallowing

C . Speaking

D . Sagging

ANS: A REF: 66

52. The abbreviation ADL means

A Abdomen

B Before meals

C . Activities of daily living

D As desired

ANS: C

REF: inside back cover

53. The abbreviation amb means

A . Ambulatory

B . Amount

C . Abdomen

D . Morning

ANS: A

REF: inside back cover

54. The abbreviation BRP means

A Twice a day

B Blood pressure

C . Bathroom privileges

D Bowel movement

ANS: C REF: inside back cover

55. The abbreviation c/o means

A . Catheter

B . Complains of

C . Cancer

D . Cubic centimeter

ANS: B REF: inside back cover

56. How would you abbreviate height?

A h

B H

C . ht

D Hgt

ANS: C REF: inside back cover

57. How would you abbreviate gastrointestinal?

A . gastro

B . gi

C . gstin

D . GI

ANS: D REF: inside back cover

58. The abbreviation noc means

A Negative

B Night

C . Nothing

D None

ANS: B

REF: inside back cover

59. The abbreviation NPO means

A . Negative

B . No person allowed

C . Nothing by mouth

D . Night privacy allowed

ANS: C

REF: inside back cover

60. The abbreviation PC means

A Post-conference

B Post-care

C . Before meals

D After meals

ANS: D REF: inside back cover

61. The abbreviation po means

A . By mouth

B . Per oral

C . Post-operative

D . Pre-operative

ANS: A

REF: inside back cover

62. The abbreviation prn means

A When necessary

B Preparation

C . Practical registered nurse

D Preferred nursing

ANS: A REF: inside back cover

63. The abbreviation qid means

A . Twice a day

B . Three times a day

C . Four times a day

D . Every night at bedtime

ANS: C REF: inside back cover

64. The abbreviation ROM means

A Range of motion

B Roommate

C . Right outer muscle

D Rest on Monday

ANS: A

REF: inside back cover

65. The abbreviation stat means

A . As soon as possible

B . At once

C . Station

D . Static

ANS: B

REF: inside back cover

66. Proximal means

A At or near the front of the body or body part

B The farthest from the center or from the point of attachment

C . Away from the midline

D The part nearest to the center or to the point of origin

ANS: D REF: 56, 67

67. You have access to the agency’s computer system. Which is correct?

A You can use another person’s password to open e-mail.

B You can use the computer to send personal e-mail.

C . You can use the computer to send confidential information to the nurse.

D . You can change your password following agency policy.

ANS: D REF: 68-69

68. These statements are about computer use in health care agencies. Which is correct?

A . You should use the computer to send information that requires immediate reporting.

B You should use the computer to send jokes and other entertaining

material.

C . Authorized staff can retrieve deleted computer files.

D . You should use the computer to post your opinions and messages on the Internet.

ANS: C REF: 69

69. These statements are about computer use in health care agencies. Which is incorrect?

A . You should share your password with co-workers.

B . You should use correct spelling, punctuation, and grammar.

C . You should prevent others from seeing what is on the screen.

D . You should double-check your entries.

ANS: A REF: 69

70. You should answer a phone by the A Second ring

B . Fourth ring

C Sixth ring

D Eighth ring

ANS: B REF: 70

71. After taking a message, which is correct?

A . Repeat the message and phone number back to the caller

B . Put the caller on hold

C . Transfer the caller

D . Lay the phone down

ANS: A REF: 70

72. Before transferring a call, you should

A Explain that you are going to transfer the call

B . Lay the phone down and find out where to transfer the call

C Take a message

D Find out the reason for the call

ANS: A REF: 70

73. A phone message should contain the following information except

A The caller’s name and phone number

B . The caller’s social security number

C . The date and time

D . The message

ANS: B REF: 70

74. Before putting a caller “on hold,” you should

A . Find out if the call is about an emergency

B . Thank the person for calling

C Take a message

D Ask how long the caller can wait

ANS: A REF: 70

75. When answering the phone in a patient’s home, you should

A . Give the patient’s name and your name

B . Identify yourself by name and title

C . Simply answer with “hello”

D . Give your name and the name of the agency you work for

ANS: C REF: 68

76. The first step in problem solving is to

A Define the problem

B . Collect information

C Identify possible solutions

D Ask your supervisor for time to talk

ANS: A REF: 70

77. You have a conflict with a co-worker. In resolving the conflict, you should

A Discuss the problem in front of a witness

B . Focus on facts and specific behaviors

C . Ask your supervisor to talk to the person

D . Give the problem time to go away

ANS: B REF: 70

78. Which statement is incorrect?

A . Incomplete information can harm the person.

B . Patient and resident information is confidential.

C When communicating, you must protect the person’s right to privacy.

D To save time, record treatments and procedures before you complete them.

ANS: D REF: 61, 63-64