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How to make a claim In 10 easy steps

www.exaclairshop.eu

How to make a claim – Declare and follow up a claim 1. To start, login to the ExaClair Shop 2. Click the Profile icon 3. Select “Declare and follow up a claim”

Customer Name

How to make a claim – Warehouse Delivery and Note Number

4. Select the applicable delivery warehouse

5. All your deliveries will display here

How to make a claim – Select a product

6. Select the invoice that relates to the damaged product

7. Select your product from the drop down list

How to make a claim – Select a reason and upload an image

8. Select the product issue

9. Use this section to explain the issue in more detail where needed

10. Upload a single image for the affected product

How to make a claim – Further Support By following this guide you will have successfully made a claim.

Our team will make contact about your request within two working days.

More frequently asked questions can be found on our company website: exaclairlimited.com/company/help

In the event you require further support in making a claim, please contact your Territory Manager for assistance.