Evolve Newsletter: 2021 APRIL

KIDS FREE EASTER STUFF

IMAGINATE

GOLDEN TICKET GIVEAWAY

APRIL 2021

CHINESE NEW YEAR On Friday 12 February, our Evolve Housing and EchoRealty offices celebrated Chinese New Year with a delicious morning tea.

This Lunar New Year, the year of the Ox, we wish our community and everyone celebrating Chinese New Year, health, peace and happiness. We hope it brings you and your loved ones’ good fortune and prosperity!

EVOLVE HOUSING PO BOX W124 PARRAMATTA WESTFIELD, PARRAMATTA NSW 2150 T 1800 myevolve (1800 693 865) · W evolvehousing.com.au · Social media: @evolvehousing evolvehousing EVOLVE 1 NEWS

Have you got the Golden Ticket?

We’ve hidden a ‘golden ticket’ in one of the newsletters we mailed out this quarter!

The resident who finds it will be eligible to claim a prize of $100 if they call us on 1800 693 865, ask for Rob or Heidi, and tell us the number printed on the ticket. If no one claims the prize within 30 days, we will roll over the money into next quarter’s prize. So be sure to check your newsletter thoroughly to see if you’ve won and if not, don’t worry — we will be

* Check inside the newsletter envelope to see if you won.

running the competition again in the next newsletter.

REGISTER & JOIN OUR KID FRIENDLY EVENTS

imagine what you can create Do you have primary school aged kids? Want to get them away from their devices and out having fun? Why not register for Evolve Housing’s Imaginate mailing list, so that you can be the first to be notified of any kidfriendly events that we run.

To register, please fill out a form at evolvehousing.com. au/im-a-resident-2/get-involved/whats-on/ or email us at community@evolvehousing.com.au and we will contact you about the next event.

Ramadan April 13 marks the beginning of Ramadan, which is the 9th month in the Islamic calendar and is traditionally seen as a time for increased prayer, self-reflection and charity among Muslims.

During Ramadan, Muslims fast during the daytime every day, until Eid. We send all our best wishes to our residents who participate in Ramadan for a month of reflection, guidance and blessings.

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Fun Ideas for April & Easter 2021 Happy Easter to all Evolve Housing residents! We hope that you all enjoy a relaxing and safe holiday period with friends and family.

Fairfield Adventure Park Especially designed to provide a play space for kids and star attractions designed specifically for teens. See: fairfieldcity.nsw.gov.au/Services/SportsParks-Recreation/Find-a-Sportsfield/ Fairfield-Park

Toy Libraries There’s a lot to love about toy libraries! They save you money and reduce landfill, all while your kids get the new toy buzz every few weeks. See: parraparents.com.au/things-to-do/libraries/local-toylibraries-guide

Places Where Kids Eat FREE Leave your wallet at home and treat yourself to a night out through the simple power of the Kids Eat Free directory. Search your area: https://kidseatfreeguide.com.au/ search_results

Art Gallery of NSW Do your kids love to make art? Then this is the place for you! Even when we are apart we can all be together in art. Here you can get creative with artist-led projects, artmaking videos and other fun activities. Check programs here: https://togetherinart.org/kids/

Sydney Sights FREE Tour Join a free 2 ½ – 3 hour, easy walking tour to uncover the history and explore the sites of Australia’s most popular city. See: imfree.com.au/sydney/sights/

Sydney Olympic Park Aquatic Centre (not free) There is a water playground with splash rides, water slides, a rapid pool and aqua tune piano.

See: aquaticcentre.com.au EVOLVE 3 NEWS

FIRE safety checks If you are a social housing resident of Evolve Housing, you may be contacted to arrange an inspection of your property to check for Essential Fire Safety Measures.

Essential Fire Safety Measures are items that prevent injury and building damage in the event of a fire.

Examples include smoke detectors, fire extinguishers, hose reels and emergency exit lights.

We are required to submit certification to local councils to prove that we keep these items functioning, where relevant, in our properties.

Our Essential Fire Safety Measures providers, Firetection and Willowdene Constructions, will be conducting visits to check that all necessary items in your unit are working.

You will be able to choose a specific time for the visit, which should take approximately 15 minutes. You may also see staff from Firetection or Willowdene around your complex if you live in a unit, as they are servicing common areas.

Need to report a repair?

Evolve Housing is committed to making sure that you are safe and comfortable in your home, and we take all repairs requests seriously.

If you have any repairs or maintenance tasks that need to be done at your property, please let us know by lodging a repair request through our repairs form online at: evolvehousing.com.au/im-a-resident-2/all-about-repairs

After you lodge your request, it is assessed by our team and will be classed as being priority, responsive or planned maintenance.

This classification will affect how quickly the repair is done.

If your repair is an urgent repair, please do not fill out the form but instead call us immediately on 1800 693 865.

Rent calculation changes

Please be aware that the NSW Community Housing Social Rent policy will commence this year, which will result in some changes to the way your rent is calculated. These changes will be applied from April 2021. Last year, we sent out a letter to all residents explaining the policy.

If you did not receive the letter, please feel free to call 1800myevolve (1800 693 865) to ask for more information.

How to lodge a complaint

Office visits

To stay safe and ensure we are complying with Covid-19 social distancing requirements, our office is still closed to drop-in visits.

If you would like to visit us or one of our team members, please make an appointment in advance with the person you are meeting with, or by calling 1800 693 865 or emailing info@evolvehousing.com.au.

At Evolve Housing, we acknowledge that complaints provide valuable feedback to help us improve our services. We are committed to handling complaints effectively and efficiently. We have a dedicated Complaints Officer to investigate complaints in an impartial manner.

You can make a complaint by emailing ihear@evolvehousing. com.au, by calling us on 1800 MYEVOLVE (1800 693 865), or by sending us a letter to: 9–13 Argyle Street, Parramatta 2150 NSW.

Acknowledgement of Country Evolve Housing acknowledges the Traditional Custodians of the land where we deliver our housing and services. We acknowledge and pay our respects to all Elders past, present and future. We welcome all First Nations People to our services, as we walk together towards reconciliation.

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