3 DAYS 9 NETWORKING EVENTS 14 LEARNING PODS 50 + SESSIONS & WORKSHOPS 125 + EXHIBITORS IN OUR SOLD-OUT EXHIBIT HALL
TO PACKAGE FULFILLMENT INFINITY & BEYOND...
#1 SMALL-PACKAGE SUPPLY CHAIN FULFILLMENT EVENT IN THE US!
The number of packages shipped in the U.S. is expected to grow to more than 100 million per day by 2026! And couple that with the dramatic changes in customer expectations, then you know you can’t afford to toy around with your package fulfillment strategy.
For the past 23 years, PARCEL Forum has been light-years ahead of the curve when it comes to delivering an all-encompassing event focused on helping companies take their package fulfillment strategy to infinity and beyond via our best-in-class conference, exhibit floor and multiple peer-to-peer networking opportunities.
“ PARCEL Forum is a must-see event! In no other setting will you see all of the folks that pertain to the parcel industry, whether it’s regional carriers, technology providers or warehousing experts. For the money you will spend, you’re going to get a concentrated focus that’s just on parcel.”
JOHN JANSON VICE PRESIDENT, GLOBAL LOGISTICS � SANMAR CORPORATION
TRANSPORTATION/ SHIPPING PROFESSIONAL
You make sure the largest line-item expense, transportation, is managed properly.
LOGISTICS/ SUPPLY CHAIN PROFESSIONAL
You manage resources, information and flow of goods throughout the supply chain.
You oversee the efficient receipt, picking, packing, warehousing and movement of product. IT/SYSTEMS PROFESSIONAL
You integrate the front-end operation seamlessly into the back-end.
You make sure the shipped order arrives as ordered and damage-free.
You
and analyze data of all
REACH
FOR THE STARS...
TUESDAY I SEPT 9 8:00AM - 8:50AM
Securing the Future of Global Supply Chain Resiliency: Lessons from the Front Lines & Forging a New Path
PRESENTER: JOHN POLOWCZYK – RETIRED U.S. NAVY REAR
John Polowczyk will share a behind-the-scenes look at the White House Coronavirus Task Force’s pivotal efforts to stabilize the U.S. medical supply chain during the COVID-19 pandemic. This insightful keynote will highlight the groundbreaking use of technology to build real-time visibility into supply chain operations for smarter decision-making and how the task force enabled the coordination of federal and commercial resources to overcome extraordinary challenges. Attendees will gain a deeper understanding of the datadriven strategy that delivered critical medical supplies nationwide and lessons learned to bolster global supply chain resilience. Drawing from his leadership experiences, Polowczyk will also highlight several areas of focus to foster future supply chain resiliency in an unpredictable global marketplace. Don’t miss this opportunity to hear from a senior leader who helped redefine crisis management and supply chain innovation during one of the most significant public health emergencies in modern history.
John Polowczyk is a retired Navy Rear Admiral and served as the White House Supply Chain Lead on the Coronavirus Task Force. He was brought in from the Joint Staff to stabilize the supply chain in response to the pandemic. Polowczyk is a career supply chain and logistics professional with almost 40 years of experience across strategy development, information technology, financial and acquisition management. He earned a BS in engineering from the US Naval Academy and MS degrees from the Naval Postgraduate School and the National Defense University Industrial College of the Armed Forces. Currently, he serves as President of the Virginia Ship Repair Association (VSRA).
NOTE: This event is open to all.
TUESDAY I SEPT 9 1:00PM - 2:30PM
Keynote Luncheon
SPONSORED BY:
Keynote details to be announced. Visit PARCELforum.com for updates!
NOTE: Must be a registered Conference attendee, Speaker or Exhibitor with Food & Beverage Package to attend.
WEDNESDAY I SEPT 10 8:00AM - 8:50AM
The Future of the Parcel Carrier Marketplace
PRESENTER: CHRIS KINA – GARTNER
The North American (NAM) parcel market, which includes the United States, Canada and Mexico, is experiencing several key trends that are reshaping the current dominance of UPS, FedEx and the United States Postal Service (USPS) in the U.S., along with Canada Post and Purolator in Canada. Amazon, super regionals and new tech-enabled parcel solutions are taking market share and changing the landscape of this rapidly evolving market. In this exclusive Closing Keynote, Gartner Senior Director Analyst Chris Kina will deliver a game-changing look at the latest trends shaping the parcel marketplace and an inside view of what lies ahead. This must-attend session is designed to empower logistics leaders with an unprecedented review of the parcel carrier marketplace like nothing you’ve ever seen before to craft winning strategies for their North American parcel operations—balancing cost optimization and exceptional service delivery. Don’t miss this opportunity to stay ahead of the curve and elevate your logistics game!
Chris Kina is a Senior Director Analyst of Logistics, Customer Fulfillment and Network Design for Gartner. He brings practical ideas and advice to help executives improve on the optimization of end-to-end global logistics functions, specializing in parcel and last mile markets. Kina has more than 30 years of supply chain and logistics practitioner experience, and prior to Gartner, he held several executive global logistics roles with Procter & Gamble, DiversiTech Corporation and KB Toys, among others.
NOTE: This event is open to all.
Get ready for a keynote experience like no other. This year’s event features dynamic speakers who will educate, inspire and enlighten you on the latest innovations in the supply chain ecosystem and the evolving parcel delivery market.
You can’t possibly attend all the conference sessions. What if there was an important tip in one of the presentations you didn’t attend that could help you meet your challenges and goals. Attend this closing session to find out the top 20 takeaways from the conference. Our PARCEL Forum Advisors, along with all of our attendees, have gathered the best tips gleaned from three days of education and will present them to you in just 50 minutes. Make sure to submit your best tips on the PARCEL Forum app. This may be the most informative session you attend with guaranteed ideas to take home to implement.
LEARNING OBJECTIVES:
• Gain knowledge from the sessions you couldn’t attend
They are your colleagues, your co-workers and more importantly… our Advisory Board. They understand our mission and are charged with building a conference that delivers actionable, real-world takeaways that you can bring back to your company to make a real difference. IT’S THEIR/YOUR CONFERENCE; WE JUST MANAGE IT!
JOHN A. GORDA
EXECUTIVE DIRECTOR, SMALL PARCEL/FINAL MILE TRANSPORTATION CVS HEALTH
RACHEL BROWN SR. MANAGER, INTERNATIONAL COMPLIANCE & OUTBOUND TRANSPORTATION TORRID
MARLENE CLARK DIRECTOR, OUTBOUND TRANSPORTATION ESSILORLUXOTTICA
BRIAN COLLER MANAGER, PARCEL SHIPPING OPERATIONS MEDLINE INDUSTRIES
DIRECTOR, GLOBAL TRANSPORTATION LOGISTICS CROCS, INC
ALEX MOSTOFIAN DIRECTOR, TRANSPORTATION & LOGISTICS QORVO INC
ED NAVARETTE DIRECTOR, FULFILLMENT OBSERVINT TECHNOLOGIES
STEPHANIE SEXTON SR. MANAGER, TRANSPORTATION CAPABILITIES, VISIBILITY, AND DATA & INSIGHT ABERCROMBIE & FITCH
DOUGLAS SMITH CEO KMS WHOLESALE
HONORARY CONFERENCE CHAIR SUSAN RIDER
PRESIDENT RIDER & ASSOCIATES
EXPLORE OUR GALAXY OF...
THE SHIPPER-ONLY KICK-OFF BREAKFAST
9:00am - 9:50am
Start your day with eggs, bacon and unbeatable networking! Connect exclusively with fellow shippers in a relaxed, peerdriven environment to exchange ideas and build relationships that will help you navigate PARCEL Forum ’25 Chicago with ease and confidence.
SPONSORED BY:
NOTE: Must be a registered Platinum Plus Package or a Platinum Package shipper-only attendee. No vendors or consultants will be allowed to attend
PLATINUM GET TO KNOW YA LUNCHEON
1:00pm - 2:00pm
You’ve been on an educational mission all morning, and we don’t want you to worry about lunch. Join fellow Platinum Plus and Platinum attendees for some great networking and conversations while breaking bread with new friends.
NOTE: Must be a registered Platinum Plus Package or Platinum Package attendee.
PLATINUM RECEPTION AT THE PUBLIC HOUSE & TERRACE
5:00pm - 6:30pm
NOTE: Must be a registered Platinum Plus Package or Platinum Package attendee, Speaker or Exhibitor with F&B Package. MON 9.8
Celebrate an incredible first day at the Schaumburg Public House with a party to remember! This vibrant pub features craft brews from Illinois brewers along Route 66, delicious food and a wraparound terrace perfect for conversation and connection.
SPONSORED BY:
9.8 TUES 9.9 WED 9.10
TUES 9.9 THE GRAND RECEPTION
7:00pm - 8:30pm
PARCEL Forum’s signature networking event immediately follows the close of the Exhibit Hall. Join us in the Schaumburg Ballroom to kick up your heels and enjoy live music as well as a wide variety of hors d’oeuvres and an open bar.
SPONSORED BY:
NOTE: This event is open to all.
WINDY CITY CAFÉ & VIPP LOUNGE
Open during Exhibit Hall Hours
Stop by the Windy City Café, located in the middle of the Exhibit Floor. Sip on freshly brewed coffee, espresso or a cappuccino that’ll fuel your Exhibit Hall adventures. Also, score an invite into the Very Important Parcel People (VIPP) Lounge from one of our partners and enjoy a full bar and passed hors d’oeuvres.
SPONSORED BY: NOTE: Windy
Connect, collaborate and exchange ideas with colleagues and build valuable relationships for future success. You get here, and we’ll take care of the rest!
CRAFT BEER TASTING GARDEN
Open during Exhibit Hall Hours
UP TO $200 ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS (A $75 VALUE) REGISTER BY AUGUST 14!
Sample some of the best local craft beer in our Craft Beer Garden! It’s a great place to meet with colleagues and network while never having to leave the Exhibit Hall!
CO-SPONSORED BY: NOTE: This event is open to all.
BITE & BIZ EXHIBIT FLOOR LUNCHEON
12:00pm - 2:00pm
No need to miss a minute of Exhibit Hall time to grab lunch. We’ve got you covered with our Bite & Biz Exhibit Floor Lunch!
NOTE: This event is open to all.
WOMEN IN LOGISTICS MIMOSA MEET-UP
11:00am - 12:00pm
With women playing a larger and more important role in the industry, we wanted to pay homage to all the women who attend by tipping a glass to you all at our exclusive women-only Mimosa Meet-Up in the VIPP Lounge.
NOTE: Open to all women.
THE FABULOUS BLUES BROTHERS
3:00pm - 7:00pm
What’s more synonymous with Chicago than the Fabulous Blues Brothers? Make your time at PARCEL Forum ’25 Chicago memorable by getting your picture taken with Jake & Elwood Blues! Located in the Windy City Café.
NOTE: This event is open to all.
14 LEARNING PODS... 50+ SESSIONS!
Launched by our esteemed Advisory Board, we’ve created a conference program that covers the entire Order-to-Ship package lifecycle
MULTI-CARRIER PLANNING
Chart a course through the evolving parcel universe—exploring the longterm trends shaping parcel delivery, emerging regional carriers and new delivery models that will remake your transportation strategy.
ECOMMERCE FULFILLMENT
As consumer demands accelerate at lightspeed, learn how to recalibrate your parcel fulfillment strategies. Discover smarter, faster ways to meet expectations and manage cost across the first, middle and last mile.
TECHNOLOGY IMPLEMENTATION
From intelligent systems to fully integrated platforms, explore how AI, machine learning and data-driven strategies can launch your parcel shipping operations into a new era of speed, precision and control.
WAREHOUSE EFFICIENCY
Turbo boost your workforce for peak performance. From AI-powered systems to strategies for engaging your distribution center associates, explore how today’s smartest fulfillment operations boost productivity, cut costs and go beyond customer expectations.
AI INNOVATION
Cut through the hype and explore how AI is reshaping parcel logistics, complex shipping data and spend management with smarter, autonomous systems built for making better decisions faster than ever.
CROSS-BORDER STRATEGIES
In an era of shifting borders and rising complexity, it’s time to boldly rethink your global strategy. From turbulent trade policies to tech-driven compliance, discover how to build resilient crossborder strategies ready for liftoff.
WAREHOUSE AUTOMATION
Activate autopilot and accelerate with precision. Explore how the right blend of human skill and smart automation— from pick/pack systems to process mining—can streamline operations, boost speed and launch your warehouse into the future.
2026 RATE IMPACT
Buckle up for our GRI roundup and prepare to navigate a shifting carrier marketplace. We’ll unpack what’s ahead— and how to negotiate smarter, reduce costs and keep your network moving at warp speed.
DATA & ANALYTICS
Power up your parcel strategy with next-gen intelligence. From forecasting package volume shifts to building connected data ecosystems, explore how advanced analytics can future-proof your transportation network.
MASTERING RETURNS
eCommerce returns are growing fast— and so are the operational headaches. Explore actionable tactics to transform returns from a costly burden into a streamlined, tech-powered profit driver.
TRANSPORTATION MIX
With new players, like Amazon, entering the carrier landscape, your strategy needs a serious upgrade. Learn how to optimize every mile—from cart to carrier—using data-driven decisions and smarter carrier engagement to protect your margins from unexpected turbulence.
FINAL MILE STRATEGIES
The last mile is no longer the final frontier. Discover how brands are using delivery innovations and smarter fulfillment approaches to reduce costs, boost speed and future-proof delivery—no matter the destination.
PACKAGING INSIGHTS
Even the most ordinary box can fuel extraordinary results. From automated rightsizing to sustainable strategies, explore how smart packaging drives efficiency, enhances unboxing and propels your brand to the next dimension.
DC ROBOTICS & INTELLIGENCE
When outdated systems and limited visibility drag operations down, it’s time for a tech-powered liftoff. Discover how AI, robotics and the Internet of Things are streamlining fulfillment centers, maximizing space and empowering your workforce to go further, faster.
CONFERENCE PROGRAM AT A GLANCE
9:00AM – 9:50AM SHIPPERS-ONLY KICK-OFF BREAKFAST
9:00AM – 4:30PM ALL-DAY DC TOURS: Snap-on Tools and Crate & Barrel (Includes Lunch)
10:00AM – 4:30PM WORKSHOPS 100-400: See next page for schedules
1:00PM – 2:00PM PLATINUM GET TO KNOW YA LUNCHEON
1:45PM – 4:30PM HALF-DAY DC TOUR: Snap-on Tools NOTE: YOU MUST PRE-REGISTER FOR THE TOUR
5:00PM – 6:30PM THE PLATINUM RECEPTION SPONSORED BY:
8:00AM – 8:50AM OPENING DAY KICK-OFF KEYNOTE
9:00AM – 9:50AM Winners and Losers in Parcel Delivery
10:00AM – 10:50AM PANEL: The Changing Parcel Delivery Landscape: How to Select the Right Regional Carriers for Your
11:00AM – 11:50AM PANEL: Disrupting Delivery: How Alternative Carriers Are Reshaping Delivery Networks
12:00PM – 12:50PM MEGA SESSION: The Future of the
1:00PM
WORKSHOPS & TOURS
WORKSHOPS
MONDAY SEPTEMBER 8
9:00AM – 9:50AM SHIPPERS-ONLY KICK-OFF BREAKFAST SPONSORED BY
9:00AM – 4:30PM ALL-DAY DC TOURS: Snap-on Tools and Crate & Barrel (Note: Tour will depart the Renaissance Schaumburg promptly
10:00AM – 4:30PM WORKSHOP 100: To Infinity and the Bottom Line: Mastering Your Parcel Carrier Agreement PRODUCED BY: SHIPWARE
10:00AM – 1:00PM WORKSHOP 200: Designing the Next-Generation eCommerce Delivery Network: From Strategy to Implementation PRODUCED BY: GREEN MOUNTAIN BONUS: OPTIONAL HALF-DAY DC TOUR NOTE: YOU MUST REGISTER SEPARATELY FOR THE TOUR
1:00PM – 2:00PM PLATINUM GET TO KNOW YA LUNCHEON
1:45PM – 4:30PM HALF-DAY DC TOUR: Snap-on Tools NOTE: YOU MUST PRE-REGISTER FOR THE TOUR
WORKSHOP 300: Capacity Operations, Fulfillment and PRODUCED BY: PENN STATE UNIVERSITY NOTE: YOU MUST REGISTER SEPARATELY
5:00PM – 6:30PM THE PLATINUM RECEPTION AT THE PUBLIC HOUSE & TERRACE SPONSORED BY:
TUESDAY SEPTEMBER 9
TUESDAY SEPTEMBER 9
TUESDAY
8:00AM – 8:50AM OPENING DAY KICK-OFF KEYNOTE: Securing the Future of Global Supply Chain Resiliency:
9:00AM – 9:50AM The Rise of End-to-End Shipping Platforms: How Technology Is Putting Shippers in the Driver’s Seat 301 Creating Industrial Athletes in Your Distribution Centers 401 Using AI and Navigate Parcel
11:00AM – 11:50AM Unlocking Parcel Potential: How Integrating Systems & Strategies Can Optimize Your Parcel Program 303
Striking the Right Balance: Leveraging AI and Algorithms for Warehouse E ciency 402 Agentic AI: The Logistics Is Thinking
Benchmark Smarter, Perform Better: Supply Chain Trends & KPIs to Crush the Competition 403 Finding the Hidden Approaches in Your Parcel
12:00PM – 12:50PM MEGA SESSION: The Future of the USPS 104 204 304 How AI Is Transforming Warehouse Management 404 No Hype, Just Your Logistics
1:00PM – 2:30PM KEYNOTE LUNCHEON : Details to be announced. Visit PARCELforum.com for updates. SPONSORED BY:
2:30PM – 7:00PM EXHIBIT HALL HOURS – FEATURING THE WINDY CITY CAFÉ & VIPP LOUNGE SPONSORED BY:
7:00PM – 8:30PM THE GRAND RECEPTION SPONSORED BY:
8:00AM – 8:50AM CLOSING KEYNOTE: The Future of the Parcel Carrier Marketplace — Featuring Chris Kina, Gartner
9:00AM – 9:50AM Mastering Returns: How 3PLs Can Conquer Returns and Generate Profits 305
10:00AM – 10:50AM Unlocking Operational E ciency through Consolidated Returns
Amazon’s Entry as a National Carrier Will Shake Up Your Transportation Strategy
Parcel Decision Intelligence at the Speed of eCommerce
11:00AM – 2:00PM EXHIBIT HALL HOURS – FEATURING WOMEN IN LOGISTICS MIMOSA MEET-UP, THE WINDY CITY
2:10PM – 3:00PM PANEL: How Technology Can Help Reduce the Cost of Returns
–
PANEL: Carrier Engagement Done Right: Strategies for Maximizing
Lessons from the Front Lines & Forging a New Path — Featuring John Polowczyk, Retired U.S. Navy Rear Admiral
Predictive Modeling to Parcel Shipping Challenges
The Future of Shipping & Thinking for Itself
America-First Trade Policy: How Parcel Shippers Can Navigate a Shifting Global Landscape
MONDAY I SEPT 8 10:00AM - 4:30PM
WE’RE ON AN EDUCATIONAL MISSION WITH... INTENSIVE, THOUGHT-PROVOKING & IN-DEPTH WORKSHOPS!
WORKSHOP
100
To Infinity and the Bottom Line: Mastering Your Parcel Carrier Agreement
PRODUCED BY: BONUS! GET A FREE PARCEL AUDIT!
PRESENTERS: PAUL YAUSSY, ED BARANEK, MATT BOHN & MATT SUMOWSKI – SHIPWARE
BRIAN OSSENBECK – J.P. MORGAN
Unlock insider knowledge and gain a competitive edge in parcel shipping in this dynamic workshop. Industry experts will break down the latest on carrier trends—including shifts at UPS, FedEx, USPS, Amazon and regional carriers, the rise of multi-carrier shipping and carrier pricing pressures—to help you to optimize your shipping strategy. In this workshop, you’ll learn how to evaluate carrier contracts, uncover hidden costs and anticipate the 2026 GRI. You’ll also get a chance to participate in a live benchmarking session to compare rates and surcharges and put your skills to the test in an interactive negotiation exercise.
NOTE: This workshop is exclusive for Shippers only. No carriers or consultants will be allowed to attend.
IN THIS WORKSHOP, SHIPPERS WILL GAIN:
• An understanding of the evolving parcel market
• Approaches and tools to master carrier contract evaluations and avoid hidden costs in contracts
• Insider carrier insights
• Tips to prepare for the 2026 GRI
• Effective negotiation strategies
• Hands-on experience to practice negotiation skills in real-world scenarios
MONDAY I SEPT 8 10:00AM - 1:00PM
WORKSHOP 200
Designing the Next-Generation eCommerce Delivery Network: From Strategy to Implementation
PRESENTERS: MIKE LAMBERT, AARON GUILD & CASSIDY CORDELL – GREEN MOUNTAIN
The pandemic has forever reshaped eCommerce, requiring shippers to adapt to a new normal as they evolve their brands’ online offerings. Whether you’re a growing business or a complex, established shipper, you’re likely reassessing your eCommerce delivery network in response to shifting consumer expectations, increased competition, evolving technologies and changes in the carrier marketplace. In this workshop, you’ll discover opportunities for redesigning and optimizing your network, how to thoroughly assess the current state of your delivery network and formulating a strategy for the future. Experts will guide you through a proactive approach for network design and execution, enabling shippers to stay ahead of industry disruptions, enhance operational efficiency and create a more agile, resilient delivery network.
IN THIS WORKSHOP, SHIPPERS WILL GAIN:
• An overview of the current carrier and technology marketplace that enables a next-generation network
• The steps, data and process required to develop a next-generation network
• A roadmap for planning, executing and optimizing a next-generation network
BONUS: INCLUDES OPTIONAL HALF-DAY DC TOUR (1:45PM - 4:30PM).
NOTE: You must register separately for the tour.
PRODUCED BY:
MONDAY I SEPT 8 10:00AM - 1:00PM
WORKSHOP 300
Capacity in the Supply Chain Ecosystem: Strengthening Operations, Fulfillment and Inventory Management through Resiliency
ON CONFERENCE OR GET A FREE EXHIBIT HALL PASS (A $75 VALUE) REGISTER BY AUGUST 14!
PRESENTERS: DONNA PALUMBO – PENN STATE UNIVERSITY � DARREN CONNER – PNFI INDUSTRIES
JAY MONTGOMERY – J&J SNACK FOODS CORP.
Modernization of the supply chain through technological transformation allows businesses to better meet consumer demands, adapt to market changes and remain competitive in a landscape that continues to evolve. This workshop will explore how modern supply chains are integrating next-generation technologies to strategically reshape their operations, distribution and logistics networks, fulfillment and inventory management to overcome capacity constraints and get more value and output from their existing resources. Attendees will also explore strategies to identify, assess and mitigate risks pertaining to technological transformation while strengthening supply chain performance. Hear from industry leaders and learn from their experiences on how they have successfully implemented next-gen technologies, managed risks e ectively and advanced their supply chain operations.
IN THIS WORKSHOP, SHIPPERS WILL GAIN:
• Strategic steps for intelligent inventory management, modern logistics networks and next-generation fulfillment strategies to revolutionize your operations
• Actionable solutions that will help you to future proof your supply chain
• Implementation insights into how technological innovations can be leveraged to maximize your warehouse footprint and strengthen supply chain performance
BONUS: INCLUDES OPTIONAL HALF-DAY DC TOUR (1:45PM - 4:30PM).
NOTE: You must register separately for the tour.
MONDAY I SEPT 8 10:00AM - 1:00PM
To 3PL or Not to 3PL: Making the Smartest Logistics Decision
for Your Business
PRESENTER: BRIAN BARRY – F. CURTIS BARRY & COMPANY
Rising customer demand, shifting global sourcing strategies and unpredictable surges in demand are straining fulfillment operations, especially when trying to reduce transit time and freight costs without major investments in infrastructure. In today’s fast-paced supply chain environment, partnering with third-party logistics (3PL) providers o er a flexible, cost-e ective way to scale fulfillment operations—either by taking on all logistics functions or augmenting existing capabilities for greater e ciency and savings. This interactive workshop will guide attendees through the critical considerations of outsourcing fulfillment, from assessing organizational readiness to selecting the right 3PL partner. Participants will engage in practical exercises and discussions to develop a comprehensive understanding of the 3PL selection process.
IN THIS WORKSHOP, SHIPPERS WILL GAIN:
• An understanding of how to evaluate your organization’s preparedness for outsourcing fulfillment operations
• The criteria and methodologies for assessing potential 3PL partners
• Insights into the best practices for transitioning to and managing a 3PL relationship e ectively
BONUS: INCLUDES OPTIONAL HALF-DAY DC TOUR (1:45PM - 4:30PM).
NOTE: You must register separately for the tour.
MONDAY I SEPT 8 9:00AM - 4:30PM
WORKSHOP 500
All-Day DC Tours
TOUR PARTNERS:
Discover the inner workings of two state-of-the-art distribution centers on our exclusive tour in the Chicago area. Get an exclusive look at how these retail and manufacturing powerhouses designed their distribution centers to fuel customer-focused innovation and high-velocity eCommerce fulfillment. You’ll start with a behind-the-scenes look at Crate & Barrel’s advanced distribution center, where cutting-edge technology and strategic inventory management power their fast-paced eCommerce fulfillment. Then tour Snap-on Tools’ tech-enabled facility to see how creative design, smart automation and precision logistics work together to manage a 60,000-SKU inventory and power high-e ciency, high-volume fulfillment.
NOTE: Tour participants will be served lunch. Please be aware that the tour schedule is subject to change.
WORKSHOP 400
TUESDAY I SEPT 9 9:00AM - 9:50AM
101 MULTI-CARRIER PLANNING
Winners and Losers in Parcel Delivery: Understanding the Forces Redefining the Delivery Market
PRESENTER: ANDRE PHARAND – PHARAND ADVISORS
The parcel delivery market is facing unprecedented structural turmoil following the pandemic. Shifting behaviors, new delivery models and economic pressures are challenging long-standing players to adapt and stay profitable. This session will share key findings from courier, express and parcel research, examining the emerging winners and losers in the rapidly changing market, long-term eCommerce trends and market disruption forces. Real-world examples will illustrate how different players are navigating delivery model evolution, trade impacts and technology disruption.
LEARNING OBJECTIVES:
• Explore how new delivery models are challenging and replacing legacy systems and players
• Identify the characteristics of winning strategies in B2C parcel delivery
• Understand how merchants and carriers can adapt to secure profitable growth
eCommerce Customer Expectations: Evolving Trends and Future Strategies for Parcel Delivery
PRESENTERS: JEREMY LEE & MARK KOLDE – SIFTED
The package delivery experience is becoming virtually the only physical interaction between brands and customers—and a poor experience drives buyers away. According to research, over 40% of consumers stop buying from a brand after a bad delivery or packaging experience. This session will share real-world survey data on evolving consumer preferences, emerging trends and solutions to create repeat buyers and strategies for more efficient operations. Attendees will leave with actionable steps to meet customer expectations while controlling their costs.
LEARNING OBJECTIVES:
• How to offer delivery options without overwhelming customers
• Strategies to minimize packaging waste for better customer experience, sustainability and savings
• Methods to optimize delivery networks for expanded two-day ground coverage and competitive shipping speeds
301 TECHNOLOGY IMPLEMENTATION
The Rise of End-to-End Shipping Platforms: How Technology Is Putting Shippers in the Driver’s Seat
PRESENTER: JEY YOKELEY – TRANSIMPACT
Shipping operations have outgrown the need for a team of analysts to sift through mountains of data for savings. Technology is now essential to stay competitive and profitable. AI and machine learning make it easier to compare carrier options, optimize shipping methods and protect your margins. This session will show how to leverage emerging tools for greater visibility and smarter shipping decisions. Attendees will leave with strategies to improve their shipping efficiency and drive profitability across the supply chain.
LEARNING OBJECTIVES:
• Understand how to leverage technology to improve shipping visibility
• Learn how AI and machine learning can optimize carrier selection and shipping methods
• Gain insights to drive margin improvements across the entire supply chain, from product sourcing to final delivery
401 WAREHOUSE EFFICIENCY
Creating Industrial Athletes in Your Distribution Centers
PRESENTER: BO THOMSON – ENVISTA
Distribution centers are under pressure from rising labor costs, high employee turnover and evolving customer demands. These challenges require new approaches to productivity, workforce engagement and operational excellence. This session will share proven methods for building a stronger workforce by creating “industrial athletes,” driving performance across the organization and meeting rising customer expectations. Learn practical strategies to lower labor costs, strengthen operations and deliver better service levels.
LEARNING OBJECTIVES:
• How to identify and implement productivity opportunities to reduce labor rates and turnover
• Strategies to engage associates and build high-performing teams
• Practical tips for optimizing DC operations to meet evolving customer expectations
TUESDAY I SEPT 9 9:00AM - 9:50AM
501 AI INNOVATION
Using AI and Predictive Modeling to Navigate Parcel Shipping Challenges
PRESENTER: DAVID VEDINER – PARCELSHIELD
Artificial intelligence and machine learning are transforming how logistics leaders approach shipping operations. This session will explore how historical delivery data, when analyzed through intelligent modeling, can uncover performance gaps, reveal carrier inefficiencies and simulate cost-performance tradeoffs before any operational changes are made. Attendees will learn how leading teams are combining AI-driven insights with intent-based planning to reduce risk, improve service levels and stay agile in the face of disruption.
LEARNING OBJECTIVES:
• Discover how AI and machine learning surface trends in delivery performance
• How predictive modeling enhances constraint-based decision-making
• Understand how real-time inputs help adjust strategy when conditions changes
601 CROSS-BORDER STRATEGIES
The America-First Trade Policy: How Parcel Shippers Can Navigate a Shifting Global Landscape
PRESENTER: ANDREW DANAS – GROVE, JASKIEWICZ & COBERT LLP
Trade policy and the world economic order have come under renewed attention as the new U.S. Administration signals a shift under President Trump’s America First Trade Policy, putting U.S. trade agreements, policies and relations under scrutiny. Parcel shippers must stay informed, manage legal challenges and mitigate risks in a changing trade environment. This session will deliver an up-to-date overview of current trade actions, future predictions and practical strategies for navigating new trade and tariff rules and associated costs.
LEARNING OBJECTIVES:
• Understand the latest updates on U.S. trade policies and their impact on parcel shipping
• Predictions for future trade actions and negotiations impacting domestic and international shipping
• Strategies to address new trade rules and basic customs concepts under Trump’s America First Trade Policy
701 WAREHOUSE AUTOMATION
Human Touch, Automated Speed: The Ultimate Warehouse Combo
PRESENTER: EVAN WALKER – ENGINEERING INNOVATION
Automation, powered by AI and next-generation technology, is reshaping the warehouse—but success depends on balancing innovation with workforce engagement. As adoption accelerates, companies must ensure operations stay efficient while supporting frontline teams. This session will share strategies to blend automation and human labor effectively, helping you meet rising volume demands while keeping employees engaged. Learn how to identify the right tasks for automation, maintain workforce morale and future-proof your warehouse for 2026 and beyond.
LEARNING OBJECTIVES:
• How to identify automation opportunities while maximizing human strengths
• Steps to help teams embrace automation tools without fear or friction
• Actionable ideas to better handle irregular parcels, reduce jams and minimize manual sorting
TUESDAY I SEPT 9 10:00AM - 10:50AM
102 MULTI-CARRIER PLANNING
PANEL
The Changing Parcel Delivery Landscape: How to Select the Right Regional Carriers for Your Needs
MODERATOR: BRAD MCBRIDE – ZERO DOWN SUPPLY CHAIN SOLUTIONS
Selecting the right carriers has become more complex as rising costs and shifting service demands reshape the parcel delivery landscape. Shippers must optimize their carrier mix to maintain efficiency, savings and service levels. This session will explore when to use regional carriers, how they compare to national networks and the role of technology in managing multiple carriers. Hear actionable insights directly from three regional carriers on how to balance cost, speed and coverage while improving shipping performance and visibility.
LEARNING OBJECTIVES:
• Key factors for selecting regional carriers to optimize parcel delivery
• How multi-carrier technology platforms can improve shipping visibility and operational efficiency
• Strategies to cut shipping costs without compromising delivery reliability
202 ECOMMERCE FULFILLMENT
Optimization to Reduce Last Mile Logistics Cost in eCommerce
Rising last-mile parcel costs are pressuring businesses to rethink inventory placement and network strategies. To stay competitive, companies must optimize their fulfillment networks to control expedited shipping and high parcel expenses. This session will showcase how 1-800-Flowers used network optimization tools and a continuous network design approach to reduce last-mile costs and improve logistics efficiency in their eCommerce operations. Learn real-world strategies to adapt to dynamic demand, optimize inventory placement and drive long-term cost savings.
LEARNING OBJECTIVES:
• How to adapt your fulfillment strategies to meet dynamic demand
• Embracing continuous network design for long-term optimization
• Identifying the critical factors beyond tools and analytics for lasting success
302 TECHNOLOGY IMPLEMENTATION
Next-Level SKU Profitability:
AI, Machine Learning and Data-Driven Strategies
MODERATOR: ROBYN MEYER – TRANSPORTATION INSIGHT PANELISTS: BOB MALLEY – SENDFLEX • ELIZA OLLINGER – BLAIN’S FARM & FLEET • JAMES MALLEY – PACCURATE
Success in today’s eCommerce and logistics landscape requires a deep understanding of how to optimize every piece of the puzzle. As the market grows more complex, a unified, data-driven parcel strategy is essential to control costs, improve reliability and enhance customer satisfaction. This session will share real-life examples and case studies on how brands and retailers are using AI, machine learning, predictive analytics and automation to transform their logistics operations. Learn real-world strategies for using data to drive efficiencies and profits.
LEARNING OBJECTIVES:
• Uncover hidden costs like packaging, accessorials and freight to drive smarter business decisions
• How to maximize the impact of predictive analytics and automation
• Strategies to optimize your parcel ecosystem and collaboration with supply chain partners
402 WAREHOUSE EFFICIENCY
Striking the Right Balance: Leveraging AI and Algorithms for Warehouse Efficiency
Not every warehouse challenge demands AI. Sometimes, traditional algorithms deliver faster, more predictable solutions for structured, rule-based tasks. This session explores how AI, like machine learning and natural language processing, can drive adaptive decision-making for dynamic environments and when to use more traditional methods for areas like slotting and replenishment. Learn how to match the right solution to the right problem to optimize warehouse performance and labor efficiency.
LEARNING
OBJECTIVES:
• When to use AI for the best warehouse performance
• How to integrate AI into warehouse systems to handle dynamic and changing tasks
• Understand which warehouse activities are best handled by algorithms to save time and money
TUESDAY I SEPT 9 10:00AM - 10:50AM
502 AI INNOVATION
Agentic AI: The Future of Shipping and Logistics Is Thinking for Itself
PRESENTER: JUSTIN LAURENZI – PITNEY BOWES
Agentic AI is transforming the way businesses move goods across the globe, shifting logistics from rule-based automation to real-time, AI-driven decision-making. As data models grow smarter, shippers must harness AI to boost efficiency, cut costs and improve reliability without constant human oversight. This session will explore how AI-driven decision-making is reshaping carrier selection, route optimization, freight procurement and parcel sorting. Attendees will learn how leading shippers are using agentic AI to predict disruptions, self-optimize networks and gain a competitive edge.
LEARNING OBJECTIVES:
• Understand the shift from rule-based automation to AI-driven autonomy in logistics
• Explore real-world applications of agentic AI in parcel and freight operations
• Learn how leading shippers use AI to predict disruptions and optimize network performance
602 CROSS-BORDER STRATEGIES
Navigating Global Trade: Strategies for Success in a Volatile Market
PRESENTERS: JUSTIN CRAMER – PROSHIP • THOMAS TAGGART – PASSPORT
International trade is becoming more challenging as regulations shift, tariffs fluctuate and geopolitical tensions rise. Staying compliant while maintaining cost-effective operations requires a smarter, technology-driven approach. This session will explore strategies for navigating complex trade regulations, mitigating tariff impacts and optimizing cross-border shipping for speed, efficiency and compliance. Learn how to leverage technology and partnerships to manage regulatory changes and maintain profitability in a dynamic global marketplace.
LEARNING OBJECTIVES:
• Understand how changing regulations and compliance requirements impact global shipping strategies
• Explore strategies for mitigating the impact of tariffs and regulations
• Leverage technology and partnerships to optimize cross-border shipments
WAREHOUSE AUTOMATION Pick/Pack Automation in 2025: Making Technology Work for You During Peak & Beyond
PRESENTER: MAGGIE BARNETT – LVK
Automation doesn’t have to be expensive to drive real results—especially during peak season. This session will highlight how LVK implemented a pack-to-light system during peak season, achieving a 10% boost in packing efficiency with minimal investment. Learn how this accessible technology can improve not only packing but also picking and receiving. Attendees will see a live demo of the system in action and discover practical ways to adopt automation quickly and cost-effectively.
LEARNING OBJECTIVES:
• How low-cost automation can still make a significant operational impact
• Practical steps for implementing automation quickly and efficiently
• Why peak season is the ideal time to embrace scalable automation tools
TUESDAY I SEPT 9 11:00AM - 11:50AM
103 MULTI-CARRIER PLANNING
PANEL
Disrupting Delivery: How Alternative Carriers Are Reshaping Delivery Networks
PANELISTS: BEN EMMRICH – TUSK LOGISTICS • BRIAN SPENCER – ONTRAC • HANK EMERSON – VEHO
As national carriers prioritize profits through surcharges, rate hikes and volume caps, shippers are embracing alternative delivery networks to stay competitive. The rise of regional carriers, as well as specialized first-mile, middle-mile and last-mile providers, is reshaping the logistics landscape. Accelerated by the pandemic, these options now play a vital role in meeting evolving consumer expectations and cost pressures. This expert panel will explore how these alternatives fit within traditional networks, what makes them different and how retailers are using them to gain flexibility and control.
LEARNING OBJECTIVES:
• Understand the role and positioning of alternative carriers within today’s delivery and logistics networks
• The benefits and key differentiators of regional and specialized carriers compared to national providers
• How retailers are using alternative carrier networks to increase agility, reduce risk and improve service
Optimizing eCommerce Transportation and the Middle Mile
PRESENTERS: ROB GLOVER & RUSS GERACI – OSM WORLDWIDE
Transportation and the middle mile are crucial parts of the eCommerce delivery process. While the middle mile is often overlooked, inefficiencies in these areas can drive up costs and slow down fulfillment. This session will help retailers and shippers assess their transportation strategies, identify performance gaps and develop improvement plans that reduce costs and enhance delivery speed. Learn how to leverage data, technology and ongoing process evaluation to optimize operations and pass savings on to customers.
LEARNING OBJECTIVES:
• Evaluating current transportation and middle mile processes to identify gaps and improvement opportunities
• Strategies for leveraging data and technology to find cost-saving and time-saving efficiencies
• How to implement continuous assessments to uncover operational improvements and adapt to changing business needs
303 TECHNOLOGY IMPLEMENTATION
Unlocking Parcel Potential: How Integrating Systems & Strategies Can Optimize Your Parcel Program
PRESENTERS: MEGAN RUDOLPH & STEVE CONGRO – SADDLE CREEK LOGISTICS SERVICES
As the parcel landscape grows more complex, shippers face rising costs, shifting consumer demands and increasing carrier volatility. To succeed, parcel leaders must rely on smarter systems, stronger analytics and aligned internal teams. This session will explore how to upgrade your parcel program by leveraging data, multi-carrier platforms and cross-functional collaboration. Learn how to balance cost and service, enhance execution and identify the right tools and processes to streamline your operations.
LEARNING OBJECTIVES:
• Explore system-backed strategies for balancing parcel costs with customer experience expectations
• Practical tips to improve cross-collaboration between parcel and systems teams for better execution
• How to identify tools and processes that simplify parcel operations and improve performance
403 WAREHOUSE EFFICIENCY
Benchmark Smarter, Perform Better: Supply Chain Trends & KPIs to Crush the Competition
PRESENTER: KEITH SWIEDNICKI – KSI
With rising eCommerce demand, inflationary pressure and ongoing labor challenges, supply chain leaders are navigating more complexity than ever. This session will explore the most pressing issues impacting operations—from hybrid automation strategies, including brownfield and greenfield solutions, and warehouse investment decisions to key distribution KPIs. Using highlights from KSI’s 10th Annual Benchmarking Reference Report as a foundation, you’ll learn how to use comparative performance data to make smarter, more strategic logistics decisions.
• How to evaluate productivity, cost and service performance with benchmarking data
• Key metrics like fill rates, labor turnover and capacity utilization to improve operational decision-making
TUESDAY I SEPT 9 11:00AM - 11:50AM
503 AI INNOVATION
Finding the Hidden 2-7%: Practical AI Approaches to Reclaiming Lost Value in Your Parcel Spend
PRESENTER: MATT MCKINNEY – LOOP
Seven percent of parcel spend quietly disappears due to data chaos, hidden fees and outdated audit methods. In this tactical session, we’ll show how AI-powered visibility and workflow automation can turn fragmented parcel data into actionable insights and real savings. Attendees will hear a real-world example of how one company unlocked millions in savings by solving their supply chain data puzzle.
LEARNING OBJECTIVES:
• Understand how disorganized parcel data can result in hidden margin loss
• How AI can identify hidden savings opportunities in parcel spend
• Key steps to automate cost recovery and improve parcel program performance
603 CROSS-BORDER STRATEGIES
Building Resilient Cross-Border Supply Chains: Strategies for Risk Mitigation
PRESENTER: PAUL TESSY – PUROLATOR
In today’s rapidly shifting global economy, supply chains must be built for resilience, not just efficiency. Businesses are reevaluating sourcing strategies, moving toward near-shoring and re-shoring to reduce dependence on distant suppliers and increase stability. This session explores practical tactics for strengthening supply chain networks while addressing rising risks, including cybersecurity threats. Learn how to enhance adaptability, improve risk management and leverage technology to navigate ongoing macroeconomic disruption.
LEARNING OBJECTIVES:
• How to enhance supply chain adaptability in response to global market shifts
• Practical tips to build resilience in the face of macroeconomic disruptions and evolving risks
• Insights for leveraging advanced technology and sourcing diversification
703 WAREHOUSE AUTOMATION
Warehouse Automation on Autopilot: The Power of Process Mining
PRESENTER: HARSHIDA ACHARYA – FULFILLMENT IQ
Warehouses frequently face inefficiencies, bottlenecks and labor-heavy processes that slow performance and increase costs. Process mining offers a data-driven way to uncover hidden issues and accelerate automation. This session will explore how data from core systems—such as warehouse management (WMS), enterprise resource planning (ERP) and connected devices (IoT)—can be used to enable real-time decision-making and create autonomous, self-optimizing warehouse operations. Hear how real-world companies apply process mining to reduce delays, streamline material movement and boost operational efficiency.
LEARNING OBJECTIVES:
• Understand how process mining works and its role in enabling warehouse automation
• Learn to identify and eliminate inefficiencies in material handling and flow
• Explore real-world examples of process mining driving measurable gains in warehouse performance
INDUSTRY’S ONLY CONFERENCE TRAVEL REBATE PROGRAM
Platinum Plus Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Plus Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
TUESDAY I SEPT 9 12:00PM - 12:50PM
SESSION:
The Future of the USPS
PRESENTER: JIM COCHRANE – PACKAGE SHIPPERS ASSOCIATION
The United States Postal Service (USPS) is now three years into its Delivering for America Plan, their long-term effort to modernize operations and move toward financial sustainability. However, as eCommerce volumes grow and private competitors surge, the Postal Service continues to face questions about its fiscal health, market competitiveness and future direction. This special Mega Session will explore the current state of the USPS’s shipping business, the legal mandate of its Universal Service Obligation and the growing potential for privatization. Attendees will learn how public-private partnerships have shaped USPS success and what legislative or market shifts could come next. Drawing from his 43 years at the USPS—including roles as Chief Customer and Marketing Officer and Chief Information Officer—Jim Cochrane will offer firsthand insight into the future evolution of the Postal Service, its role in the eCommerce shipping ecosystem and what parcel shippers should expect in the years ahead.
Jim Cochrane is the Chief Executive Officer at Package Shippers Association, the premier trade association that serves members in the parcel delivery market. Previously, Jim spent 43 years at the United States Postal Service, where he served as Chief Customer and Marketing Officer and Chief Information Officer before his retirement in 2018. During his career at the USPS, Cochrane spearheaded the advancement of new mail intelligence, engineering systems, information technology systems, payment technology, secure digital solutions and corporate information security to meet the changing needs of the marketplace.
TUESDAY I SEPT 9 12:00PM - 12:50PM
How AI Is Transforming Warehouse Management
PRESENTER: ERHAN MUSAOGLU – LOGIWA
Traditional inventory systems often rely on costly hardware and customizations—slowing innovation and limiting ROI. AI is now reshaping fulfillment operations with smarter, more adaptable fulfillment management systems. This session will explore how AI is replacing outdated models, cutting labor hours and driving real-time improvements in picking, batching and inventory management. Attendees will hear real-world examples of how AI-driven systems boost productivity, reduce costs and extend ROI.
LEARNING OBJECTIVES:
• Gain insights into how AI is transforming inventory management and how to harness its full potential in fulfillment operations
• Understand the principles behind AI-driven Fulfillment Management Systems and how they support dynamic decision-making
• Key strategies for evaluating and implementing AI in fulfillment operations to improve long-term performance and adaptability
TUESDAY I SEPT 9 12:00PM - 12:50PM
EXPERIENCE
504
AI INNOVATION
No Hype, Just How: Making AI Work for Your Logistics Team
PRESENTERS: JAMES SUTTON & LORI BOYER – EASYPOST
AI in logistics is no longer just about prediction—it’s now enabling real-time decision-making across the shipping lifecycle. This session will explore practical examples of how AI is currently being applied to improve speed, prevent disruptions and enhance operational performance. You’ll hear lessons learned from early AI adopters and what you can do to get ahead without getting overwhelmed.
LEARNING OBJECTIVES:
• Understand current, real-world applications of AI in logistics operations
• Real-world use cases where AI has improved decision-making and efficiency
• Strategies for integrating AI tools to support faster, more informed logistics workflows
604 CROSS-BORDER STRATEGIES
Optimizing Global Fulfillment: The Right Time to Add In-Country Fulfillment to Your Strategy
PRESENTER: CRAIG WALSEY – PASSPORT
Cross-border shipping offers global reach but often brings higher costs, slower delivery times and added complexity from duties and regulations. This session will explore when it makes sense for eCommerce brands to shift inventory in-country to improve speed, reduce costs and enhance the customer experience. Attendees will learn how to evaluate fulfillment strategies using data-driven frameworks and hear how brands like Rhode, Ridge, HexClad and Glamnetic balance cross-border and local fulfillment, optimize their supply chains and use hybrid models to improve efficiency and scalability.
LEARNING OBJECTIVES:
• Evaluate the tradeoffs between cost, speed and customer expectations when storing inventory in-country
• How hybrid fulfillment strategies can improve delivery performance and operational efficiency
• Insights into regulatory and tax considerations when establishing local warehousing operations
704 WAREHOUSE AUTOMATION
Transforming Inventory Management and Demand Forecasting with AI, Predictive Analytics & Automation
PRESENTER: SCOTT KRAMER – INFIOS
As eCommerce demand continues to rise, warehouses must not only scale efficiently but also future-proof their operations to handle increasing parcel volumes and shifting consumer expectations. AI-driven forecasting and fulfillment precision are becoming essential tools to optimize warehouse and transportation strategies. This session explores how automation and predictive analytics are transforming inventory management, labor planning and shipping decisions. Attendees will gain practical insights into using data to forecast demand, optimize warehouse space and streamline decision-making.
LEARNING OBJECTIVES:
• Explore how predictive analytics can improve service levels and inventory forecasting
• Understand methods to optimize warehouse space and labor allocation using AI
• Learn how data-driven tools can enhance shipping efficiency and fulfillment precision
WEDNESDAY I SEPT 10 9:00AM - 9:50AM
105 2026 RATE IMPACT
How t Predict & Analyze 2026 Carrier Rates
PRESENTER: BERKLEY STAFFORD – TRANSIMPACT
Despite favorable capacity expected in the back-half of 2025, the small parcel market is still expected to face rising costs and uncertainty. Economic contraction, trade tensions and major carrier shifts are reshaping the shipping landscape. This session will provide in-depth analysis and predictions for the 2026 General Rate Increase (GRI) and offer strategic insights to help shippers offset rate impacts, navigate carrier changes and build strategies to manage costs amid economic volatility and the evolving carrier marketplace.
LEARNING OBJECTIVES:
• Analyze predictions and implications of the 2026 General Rate Increase
• Understand the impact of current economic and geopolitical factors on shipping costs
• Develop strategies to mitigate rising parcel shipping expenses amid carrier restructuring and market volatility
205 DATA & ANALYTICS
Future-Proofing Parcel Networks through Advanced Analytics
PRESENTER: YEHIA AMAR – BOSTON CONSULTING GROUP
Postal and parcel networks are under pressure from outdated infrastructure, rising costs and unpredictable demand. To stay competitive, shippers must move beyond reactive fixes and adopt a proactive, data-driven approach to network planning. This session will explore how advanced analytics, scenario modeling and digital twin technology can help redesign parcel delivery networks for cost savings and long-term resilience. Learn how to create a transformation roadmap that balances service levels, capacity and cost.
LEARNING OBJECTIVES:
• Using a data-driven framework to simulate and evaluate optimal parcel network configurations
• How to implement digital twins to support continuous parcel network testing and optimization
• Steps to align cross-functional leadership around a long-term parcel network strategy EXPERIENCE
305 MASTERING RETURNS
Mastering Returns: How 3PLs Can Conquer Returns and Generate Profits
PRESENTER: KYLE BERTIN – TWO BOXES
As eCommerce volumes grow, so do returns—and with them, operational complexity. For 3PLs, managing returns often means inconsistent processes, inventory buildup and lost profitability. This session explores how to transform returns from a costly burden into a value-generating function. Discover practical strategies for how to implement efficient returns processes that get products back into circulation faster, reduce waste and improve profitability for both 3PLs and their clients.
LEARNING OBJECTIVES:
• How to standardize return processing to reduce costs and unlock revenue opportunities
• The role of modern returns technology in enhancing productivity, improving inventory health and reducing fraud
• Identify tactics to detect and prevent returns fraud across operations
405 TRANSPORTATION MIX
How Amazon’s Entry as a National Carrier Will Shake Up Your Transportation Strategy
EXPERIENCE
PRESENTER: TO BE ANNOUNCED – AMAZON SHIPPING
Session details to be announced. Visit PARCELforum.com for updates.
WEDNESDAY I SEPT 10 9:00AM - 9:50AM
505 FINAL MILE STRATEGIES
CASE STUDY How Brands Can Reduce Delivery-Related Costs While Improving Reliability and Speed
PRESENTERS: ITAMAR ZUR – VEHO • NICOLE YUAN HE – IPSY
For many eCommerce brands, delivery is the second-largest expense—yet expectations around speed, reliability and cost continue to rise. While legacy carriers push up rates without improving service, brands must find smarter ways to manage final mile delivery. This session explores how next-gen partners and emerging technologies are helping companies cut delivery costs while enhancing customer experience. Learn proven strategies and hear how one leading brand optimized its final mile operations to boost both reliability and savings.
LEARNING OBJECTIVES:
• How shifting consumer expectations are reshaping final mile delivery priorities
• Cost-saving strategies that help brands manage rising delivery expenses
• Ways to adopt modern technology solutions that reduce last-mile costs and improve delivery reliability EXPERIENCE
605 PACKAGING INSIGHTS
Packaging as a Strategy: Success Stories
PRESENTER: JAMES MALLEY – PACCURATE
With packaging costs rising and carrier rate structures growing more complex, shippers can no longer afford a manual or reactive approach to packing boxes. This session explores how data-driven packaging strategies can reduce shipping expenses, improve operational efficiency and ensure carrier compliance. Through real-world case studies and actionable insights, attendees will learn how to transform packaging into a strategic advantage that protects margins and enhances profitability.
LEARNING OBJECTIVES:
• How to use historical shipping data to guide packaging decisions and monitor cost-saving performance
• Right-sizing techniques to reduce dimensional (DIM) charges and optimize box usage
• Understand the impact of carrier pricing structures and uncover hidden opportunities for savings
705 DC ROBOTICS & INTELLIGENCE
Warehouse Intelligence: Leveraging Data for Efficiency & Real-Time Visibility
PRESENTER: NINAAD ACHARYA – FULFILLMENT IQ
Many warehouses struggle with fragmented systems, siloed data and limited real-time visibility—hindering both performance and decision-making. This session explores how to integrate technologies such as warehouse management systems, RFID, IoT and AI-powered dashboards into a unified, data-driven operation. Attendees will learn how to leverage real-time data to improve visibility, streamline operations and drive measurable ROI from both software and hardware investments.
LEARNING OBJECTIVES:
• Identify which warehouse tracking technologies offer the strongest return on investment
• Key metrics that support real-time operational visibility and performance
• Best practices for integrating technology into a connected, data-driven warehouse system
WEDNESDAY I SEPT 10 10:00AM - 10:50AM
106
2026 RATE IMPACT
How to Predict & Analyze 2026 Accessorials
PRESENTERS: JACK MCCRUM & MICHAEL FALLS – REVEEL
Parcel surcharges and fraud continue to drive unnecessary costs and inefficiencies across transportation networks. As shippers prepare for the 2026 GRI to take effect, they face a growing list of added fees—from fuel surcharges to new international processing charges. This session will break down what to expect in 2026 and how to prepare for the shifting carrier landscape. We will also explore how AI can automate surcharge detection, optimize deliveries and flag fraud in real time. Attendees will learn how to improve delivery accuracy, drive efficiency and leverage tools to automate their savings.
LEARNING OBJECTIVES:
• The implications of the 2026 GRI and associated surcharges on shipping expenditures
• Strategies to adapt to new fees, such as fuel surcharges and international shipping levies
• How to use AI tools to detect and prevent surcharges
206 DATA & ANALYTICS
Forecasting the Future of Package Volume: Strategic Insights and Economic Indicators for Shippers
EXPERIENCE
EXPERIENCE
PRESENTERS: DARREN LAMB & RUSSELL REAMS – THE COLOGRAPHY GROUP
Shippers face ongoing challenges in anticipating parcel volume fluctuations driven by shifting consumer behavior, B2B demand and broader economic trends. This session presents The Colography Group’s latest parcel volume forecasts, powered by a data-driven model using over 60 economic indicators. Attendees will gain strategic insights into emerging trends in package growth and the economic impacts to support better planning, yield management and operational agility in a dynamic market environment.
LEARNING OBJECTIVES:
• Insight into parcel volume forecasts through data-driven economic modeling
• Key market shifts to support informed strategic and resource planning
• How to adjust operations and optimize yield management in response to changing demand
306 MASTERING RETURNS
Unlocking Operational Efficiency Through Consolidated Returns
PRESENTER: MICHAEL FOY – DHL SUPPLY CHAIN
Returns can quietly erode profit margins—especially when processed one package at a time. For businesses handling high return volumes or managing multiple retail locations and customer orders, consolidating returns into fewer, larger shipments presents a smarter, more cost-effective solution. This session explores the operational and financial benefits of consolidated returns, including transportation savings, carbon reduction, the evolved dropoff/pickup options and faster dispositioning. Attendees will learn how to evaluate their return analytics, choose the right logistics partner and ensure regulatory compliance across domestic and international returns.
LEARNING OBJECTIVES:
• Understand when consolidated returns make the most financial and operational sense
• How to select the right logistics partner and technology for successful execution
• Improving returns processes and inventory management to speed up restocking/reselling/recycling and reduce waste
406
TRANSPORTATION MIX
Parcel Decision Intelligence at the Speed of eCommerce
PRESENTER: BOB MALLEY – SENDFLEX
The rise of eCommerce has added significant complexity to parcel management—introducing dynamic rating, surcharges, incentive plans and omni-channel fulfillment challenges. Yet, most eCommerce, order and warehouse management systems weren’t built to manage this evolving cost landscape. This session explores how shippers can embed high-speed, data-driven intelligence throughout the order-to-invoice cycle to better predict costs, avoid surprises and protect margins. Learn how next-gen parcel technology fills critical gaps and turns insights into smarter, more profitable decisions.
LEARNING OBJECTIVES:
• Key factors for building cost-effective parcel decision trees across fulfillment workflows
• Methods for predicting shipping costs without relying on carrier rating APIs
• Understand how “what if” simulations can validate cost-saving strategies and prove ROI
WEDNESDAY I SEPT 10 10:00AM - 10:50AM
506
FINAL MILE STRATEGIES
Future-Proof Fulfillment
PRESENTERS: JAMES SOLIER & MELISSA NICK – SHIPBOB
Meeting rising customer expectations for fast, affordable delivery requires more than speed—it demands a flexible, cost-effective fulfillment model. This session explores how to strategically position inventory closer to customers, streamline operations for 2-day shipping and enhance the last-mile experience. Learn how brands like Our Place, Makesy and Bloom are optimizing inventory, reducing fulfillment costs and creating memorable delivery moments. Attendees will walk away with practical strategies to future-proof fulfillment and improve both operational efficiency and customer satisfaction.
LEARNING OBJECTIVES:
• How strategic inventory placement can improve delivery speed and reduce shipping costs
• Key tactics for streamlining fulfillment operations to support affordable 2-day shipping
• Approaches to improving the last-mile experience through tracking, alerts and packaging
606 PACKAGING INSIGHTS
EXPERIENCE
The Power of Rightsized Automated Packaging: Driving eCommerce Success through Automation and Unboxing Excellence
PRESENTER: TRISH TURNER – SPARCK TECHNOLOGIES
Inefficient and oversized packaging is a growing challenge in eCommerce and logistics, leading to higher costs, slower fulfillment and unnecessary waste. This session explores how 1D, 2D and 3D packaging methods—along with automation—can address these challenges. Attendees will learn how to evaluate and select the right system for their operations and uncover the benefits of right-sized packaging for cost, efficiency and sustainability. Real-world examples from Coca-Cola Beverages Florida and WebstaurantStore.com will bring these strategies to life.
LEARNING OBJECTIVES:
• How to identify packaging inefficiencies and spot automation opportunities to reduce waste and speed up operations
• Defining key goals—such as cost savings and sustainability—to guide system selection
• Metrics to assess the impact of right-sized packaging automation
706 DC ROBOTICS & INTELLIGENCE
Empowering People of All Abilities: Leveraging Robotics to Build a Stronger Workforce
EXPERIENCE
PRESENTER: ED VANCE – TOMPKINS ROBOTICS
In today’s fast-paced fulfillment environment, automation is essential for efficiency—but it can also be a powerful tool for workforce inclusion. This session explores how Walgreens integrated autonomous mobile robots (AMRs) at its Orlando micro-fulfillment center to support employees with visual impairments. Attendees will learn how adaptive automation can drive operational gains, foster engagement and create a more inclusive, resilient workforce.
LEARNING OBJECTIVES:
• Discover how robotics can be adapted to support employees with diverse abilities
• The operational benefits of an employee-driven approach to automation
• How inclusive technology fosters engagement, reduces turnover and strengthens workforce performance
INDUSTRY’S ONLY CONFERENCE TRAVEL REBATE PROGRAM
Platinum Plus Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Plus Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
WEDNESDAY I SEPT 10 2:10PM - 3:00PM
EXPERIENCE
LEVEL INTERMEDIATE
107 2026 RATE IMPACT
How to Negotiate 2026 Carrier Contracts
PRESENTERS: KENNETH MOYER & THOMAS ANDERSEN – LJM GROUP
Rising carrier rates, shifting service models and complex pricing structures are making it harder than ever to secure cost-effective shipping agreements. With the 2026 General Rate Increase adding new pressure on transportation budgets, this session will address the challenges businesses face in managing carrier relationships and provide strategies for navigating hidden fees, pricing tactics and contract complexities. Attendees will gain actionable insights into current industry trends, key contract terms and data-driven negotiation strategies to reduce shipping spend and improve carrier alignment.
LEARNING OBJECTIVES:
• How to review existing carrier agreements to identify cost-saving opportunities for the 2026 GRI
• Strengthen your negotiation approach using data, benchmarks and carrier-specific insights
• Understand how to optimize shipping profiles to increase leverage and reduce costs
207 DATA & ANALYTICS
PANEL Building Seamless Data Ecosystems in Logistics
MODERATOR: CAITLIN FRICKENSTEIN – U.S. BANK
EXPERIENCE LEVEL
PANELISTS: DOUG CANTRIEL – FORD MOTOR CO • JAAKKO ELOVAARA – CONEKSION • JASON SMITH – U.S. BANK
Fragmented, incomplete or incompatible data systems remain a major barrier to efficient logistics and supply chain operations. Poor integration can lead to errors, limited visibility and suboptimal decision-making throughout the supply chain. This session explores strategies for building integrated data platforms that eliminate information silos, align cross-functional teams and enable end-to-end logistics intelligence. Attendees will learn how to create unified data environments that improve performance, reduce risk and drive better financial and operational outcomes.
LEARNING OBJECTIVES:
• Key technological and operational barriers to logistics data interoperability
• Strategies to align logistics, finance, IT and operations around shared data goals
• How to implement integration solutions that improve visibility and financial insight across the supply chain
307 MASTERING RETURNS
PANEL How Technology Can Help Reduce the Cost of Returns
MODERATOR: CATHY ROBERSON – REVERSE LOGISTICS ASSOCIATION
PANELISTS: ANN MARIE JONKMAN – BLUE YONDER • DESIREE PAOLI-PUPILO – WALGREENS
JOE DESORMIERS – DHL SUPPLY CHAIN
Returns cost retailers an estimated 16.9% of annual sales, with labor-intensive processes and inconsistent procedures compounding the problem. This session explores how technology and automation can reduce the financial and operational burden of returns. Attendees will learn how tools like transportation management systems, AI and automated workflows can cut transportation costs, streamline processing and reveal insights into customer behavior. Gain strategies to improve efficiency, reduce return rates and protect margins.
LEARNING OBJECTIVES:
• Understand the true cost of handling retail returns and its impact on profitability
• Identify technology and automation solutions to reduce returns costs and improve efficiency
• Learn how to establish KPIs and measure ROI from returns optimization initiatives
407 507 TRANSPORTATION MIX • FINAL MILE STRATEGIES PANEL
Carrier Engagement Done Right: Strategies for Maximizing Value through Engagement
MODERATOR: JOE WILKINSON – INTELLIGENT AUDIT
PANELISTS: GREGG MAU – CROCS, INC • JOHN JANSON – SANMAR
Shippers face ongoing questions about how best to engage with carriers—should they position themselves as a “shipper of choice,” use leveraged negotiation tactics or adopt a blended strategy? This interactive discussion will explore how to navigate competitive pressures, build strong carrier relationships and identify the right engagement approach based on your shipping profile and market conditions. Panelists from companies like Crocs and SanMar will share real-world insights and lessons learned from their carrier partnerships.
NOTE: This session is exclusive for Shippers only. No carriers or consultants will be allowed to attend.
LEARNING OBJECTIVES:
• Learn when to adjust your carrier engagement strategy based on changing market conditions
• How to evaluate your company’s position and leverage in carrier negotiations
• Examine the benefits and limitations of different engagement strategies, from collaboration to hardline negotiation
WEDNESDAY I SEPT 10 2:10PM - 3:00PM
607 PACKAGING INSIGHTS
PANEL Ordinary but Extraordinary: Exploring the Eco-Advantages of the Tried-and-True Corrugated Package
MODERATOR: CORY MARTIN – FIBRE BOX ASSOCIATION
PANELISTS: BOB MCILVAINE – FIBRE BOX ASSOCIATION • MACKENZIE CRIGGER – INTERNATIONAL PAPER
Plastic mailers have gained popularity, but data shows they fall short in both environmental impact and product protection. This session explores the sustainability advantages of corrugated packaging, including findings from a recent industry Life Cycle Assessment study. Attendees will gain insights into the circular lifecycle of corrugated materials and key environmental improvements over time. Leave with data-backed tools to support smarter packaging decisions and better communicate the benefits of corrugated to customers and stakeholders.
LEARNING OBJECTIVES:
• The environmental benefits of corrugated packaging
• How corrugated packaging meets rising sustainability expectations from retailers and consumers
• Tools to communicate advantages of corrugated packaging effectively to customers and internal teams
707 DC ROBOTICS & INTELLIGENCE
Robotics
PRESENTERS: JEFF MAHLER & JIM LIEFER – AMBI ROBOTICS
Manually stacking parcels often leads to inefficient pallet density and wasted shipping space—driving up transportation costs. This session explores how AI-powered robotic systems can automate palletizing and container packing, maximizing load density while integrating with existing warehouse operations. Attendees will learn how automation reduces labor demands, improves throughput and cuts shipping costs by eliminating wasted space and minimizing the need to “ship air.”
LEARNING OBJECTIVES:
• How robots optimize pallet and container packing to reduce shipping costs and maximize space
• Identify automation and efficiency opportunities in your palletizing and stacking processes
• How to train and support warehouse workers in managing robotic operations
$1,000 and Help Us
Donate to St. Jude Children’s Research Hospital! We are pleased to once again help support St. Jude Children’s Research Hospital. For every Bingo Card stamp you collect from our exhibitors, we will donate $1 to the St. Jude Children’s Research Hospital. Plus, you can also win $1,000—so, let’s get stamping!
You must be present in the Exhibit Hall on Wednesday, September 10 to win (see Bingo Card on-site for details).
At Amazon Shipping, we strive to help e-commerce businesses ship more and worry less. A reliable solution for ground delivery service, we’re here to lift shipping burdens off your shoulders—so you can spend more time doing what you do best.
Amazon Shipping is helping e-commerce sellers experience shipping rate transparency and access Amazon’s innovative fulfillment network..
EasyPost is a technology leader that provides innovative solutions to today’s shipping challenges for retailers, ecommerce brands, fulfillment providers, and online marketplaces. Leveraging a best-in-class shipping API, on-premise or private cloud shipping solution, data analytics dashboard, and consulting services, EasyPost’s suite of offerings is unparalleled in the industry. The modern multi-carrier shipping platform removes the technical complexities of logistics to make shipping more simple, efficient, reliable and sustainable.
Engineering Innovation, Inc (Eii) has established itself as a leader in the development of automated equipment for pre-sort mailing applications inside the likes of commercial mail houses and parcel-handling businesses. Eii offers automation and manifesting solutions for letters, flats, and parcels.
Loop unlocks profits trapped in your supply chain. Our modern audit and pay platform uses domain-driven AI to provide complete spend visibility so companies can control costs and power profit. Loop is trusted by industry leaders like J.P. Morgan Chase, Great Dane, and Loadsmart and backed by J.P. Morgan Chase, Index Ventures, and more. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, and long-standing industry leaders like C.H. Robinson.
OSM Worldwide is a nationwide eCommerce and direct-to-consumer (DTC) parcel shipper, delivering 98% of all shipments in 2-5 days. With a customized approach to onboarding, processing and delivery, we provide more to our customers than shipping services; we provide partnership. OSM Worldwide redefines industry standards through high-quality solutions, reliable delivery, fair pricing and shipping results. For more information, visit osmworldwide.com.
PARCEL Media is the ultimate industry resource for small-package shippers. Whether you have a small shipping operation or you are a retail giant, we cover the entire small-package supply chain right up through the final delivery and returns. From optimizing your distribution center operations to acing your next carrier contract negotiation, we provide the information you need to succeed in today’s ever-changing shipping sector.
PARCELSHEILD parcelshield.com
For over 15 years, ParcelShield® has been the premier provider of patient medication protection, ensuring on-day delivery, improved compliance, and package rescue when needed. Using our carrier-agnostic ParcelShield Platform with predictive insights and risk mitigation tools, we help businesses optimize delivery strategies for seamless logistics journeys and successful outcomes. Trust ParcelShield to make informed decisions and enhance your shipping experiencE.
PITNEY BOWES pitneybowes.com
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90% of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to reduce the complexity of sending mail and parcels.
PUROLATOR purolator.com
Purolator is a leading integrated freight, package, and logistics provider, delivering across Canada and the U.S. For over six decades, we’ve set the standard for supply chain solutions, reaching even the most remote Canadian locations. Our extensive network allows businesses to deliver on promises and drive results with customized shipping and supply chain solutions. Whether through U.S. operations or a single Canadian distribution center, our robust courier network efficiently meets customer demands, reducing the need for multiple fulfillment locations.
As omni-channel fulfillment grows, legacy systems struggle with modern shipping complexities. Sendflex, a cloud-native platform, enhances fulfillment by allowing logistics managers to embed no-code optimization, reducing costs and boosting efficiency. Supporting multiple carriers with real-time optimization, Sendflex simplifies decisionmaking, improves sustainability, and scales to meet high demands, empowering logistics managers to control and optimize every aspect of the shipping process.
TransImpact is a technology company specializing in parcel spend management and supply chain planning. We are relentless in driving bottom-line impact and turning our clients into raving fans.
VEHO
Veho is reinventing parcel delivery and returns with unmatched on-time delivery and direct consumer communication—all at simple and transparent prices. Veho surpasses the industry standard with a >99% on-time delivery (OTD) and easy doorstep returns. Our transparent pricing, free from hidden costs, earns the trust of leading companies like Saks Fifth Avenue, Nespresso, and Kroger.
Since 2003, we’ve provided our clients with a consultative-style approach that dramatically reduces transportation and supply chain expenses. Through our Audit, Business Intelligence, Optimization and TMS service offerings, we uncover unnecessary, hidden expenses and present our findings as unbiased, actionable data. Long-standing industry experience, detailed negotiation capabilities, and our proprietary software suite, FreightOptics, enables us to assist our clients in reducing erroneous shipping charges, thereby improving the bottom line.
2025 CONFERENCE PACKAGES
**Exhibit Hall-Only registration includes admission to The Grand Reception (Tuesday, September 9) and Bite & Biz Exhibit Floor Luncheon (Wednesday, September 10). Visit PARCELforum.com to see what is included in each package.
GROUP SAVINGS GROUPS OF 3 OR MORE SAVE $300 PER PERSON
Register a group of 3 or more and you'll each save an additional $300. Call toll-free at 866.378.4991 or email info@EventEvolution.com for details.
THE RENAISSANCE SCHAUMBURG
The Renaissance Schaumburg will be the mission control center for PARCEL Forum ’25 Chicago. Situated in the center of the parcel shipping and distribution world, the Renaissance Schaumburg is conveniently located just 13 miles from Chicago O’Hare airport. You’ll settle into your intuitively designed room or suite, which features modern technology and home-like comforts. PARCEL Forum has secured a room block rate of $235 per night plus tax. Reservations can be made by calling 888.861.8331 or online by visiting PARCELforum.com and clicking on the HOTEL/TRAVEL link. If making reservations by phone, please reference PARCEL Forum to secure our special room rate.
INDUSTRY’S ONLY CONFERENCE TRAVEL REBATE PROGRAM*
Platinum Plus Package (3-day) attendees are eligible to receive a $250 airfare or $100 drive-in rebate to help offset travel-related costs. To qualify, you must be a paid Platinum Plus Conference Package attendee and email your airline receipt or type “Drive-In Rebate” into the subject line and email to travelrebate@EventEvolution.com
