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The people’s paper ISSUE NO. 1852
31 Dec 2020 - 6 Jan 2021
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MALAGABASED FCDO em ployee, Michelle Stewart, is among four UK nationals in Spain named in the New Year Honours List. Michelle Stewart, opera tions manager of the Foreign, Commonwealth & Develop ment Office’s consular contact centre, has been awarded an MBE for services to British na tionals overseas in the New Year Honours List, published today, Thursday December 31, 2020. Michelle joined the FCDO in Malaga as a team leader in the consular contact centre, fol lowing a career in the tourism sector and a brief period work ing at the Euro Weekly News. We would like to congratulate her on receiving her award. This service answers calls from British nationals around the world, 24 hours a day, 365 days a year and allows consular teams to focus on those that need the most help. Michelle manages a team of over 100 remote workers, with over 16
foreign languages to support, and helps them to offer vital assistance to British nationals overseas, who are often in very challenging situations. Crucially, the changes Michelle has made to the man agement of the consular con tact centre have allowed more people to be helped, more quickly and to a higher stan dard of service. This was particularly evident during the first wave of the Covid pandemic, where from the first calls from Wuhan up until the repatriation of British nationals, call volumes in creased from 2,000 per day to 10,000 per day. HMA Hugh Elliott said: “Michelle’s calm and focused leadership and resilience has allowed her to manage a glob al team successfully during this unprecedented and pro tracted global emergency this year. “She has led her team to provide excellent and constant assistance to British nationals
The four UK nationals named in the New Year Honours List are: • An MBE to Mr William Graves, Trustee of the Fundación Robert Graves ‘For services to British culture and literature in Spain’ • An MBE to Ms Michelle Marie Stewart, Operations Manager, Consular Contact Centre, Malaga, Spain. ‘For services to British nationals overseas’ • A British Empire Medal (BEM) to Mrs Sheila Anne Bower, Volunteer for the Royal British Legion Poppy Appeal. ‘For services to British nationals in Spain’ • A British Empire Medal (BEM) to Mr Barry Hamilton, President and Director of Training, FAST (Medical Emergency Responders), Camposol, Mazarrón, Spain. ‘For services to British nationals in Spain’
MICHELLE STEWART: Named in the New Year Honours List. in all corners of the globe dur ing the most challenging time in the history of the consular contact centre, ensuring that
British nationals received the support they needed. “Her dedication to customer service and her striving con
‘I am not afraid’ EUGENIA, the first woman vaccinated in Malaga insists ‘I am not afraid.’ A historic moment in Malaga was made all the more special as 88yearold Eugenia became the first person in the region to receive the Pfizer Covid 19 vaccine and insisted that she was feeling quite calm. At 1.45pm on Sunday, December 27, Ministry of Health vehicles delivered the first vaccines to the El Paso Care home, with 80 resi dents scheduled to receive the jab. Brave Eugenia commented after receiving the vaccine: “We have to do it, we have to get vaccinated and that’s it done. I am not afraid, it depends on the reaction we have, but the truth is that it does not scare me very much, I do not think that I will react badly to what they have put me. I am calm, I am not nervous,” she said in a video distributed by the Junta de Andalucia. Enrique, a nurse from the Malaga Health District, arrived at the care home first thing this morning to prepare residents to receive the jab. “It is quite exciting to be able to finally administer the Covid vac cine after what it has meant in world health and, in particular, in ours,” said Enrique. “It is very exciting to be living this,” he added.
EUGENIA: First woman in Malaga to receive the vaccine.
stantly to improve that service, are exemplary. British nationals overseas, and the FCDO, are very fortunate to be able to count on Michelle.” Michelle Stewart said: “I am very humbled and very hon oured to be awarded the MBE from her Majesty. I am thank ful for the opportunity to do a job I love, that is equally as challenging as it is reward ing. “This achievement is not mine alone, and would not be
possible without the help of my colleagues and a team who work tirelessly to help British nationals overseas, I am grate ful to you all.”
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