ISSUE NO. 1620
21 - 27 July 2016
Stop Press
MALLORCA
YOUR PAPER, YOUR VOICE, YOUR OPINION
DON’T MISS OUR USEFUL NUMBERS SPECIAL INSIDE ! PAGES 32 - 33
Left in the lurch By Eleanor Hawkins Thousands of travellers, some 27,000 believed to be on holiday now and another 110,000 who had bookings, have been left uncertain as to their rights as LowCostHolidays, one of Britain’s biggest online booking firms run from offices in Palma de Mallorca, has entered administration. The firm announced its demise on its website on Friday (July 15) and advised customers they would have to lodge claims to attempt to get their money back, with the latest update suggesting that distressed holidaymakers may get a refund of just £7.78 (€9). Those already abroad were warned that while their flight tickets home should be valid, they may be asked to pay for accommodation, car hire and other services booked through
the company and would have to later claim these expenses back from the company through their insurance or the Balearic Islands government. Although there was concern and customers were advised by the Civil Aviation Authority to be cautious, back in 2013 when the company, run by business tycoon Paul Evans, relocated to Mallorca, LowCostHolidays
stressed at the time that although it had left ATOL, a British body which protects
travellers when firms go bust, it was covered by a similar Spanish system.
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