Compass
Quarter Four | 2024
IN THIS EDITION
Shining Stars of Service
Our commitment to exceptional customer service shines through! Discover how our eConnect review scores have soared this quarter, thanks to the dedication of our team 9 4 11 3
Embracing Our Differences
Diversity and inclusion are at the heart of our culture. See how we're expanding our efforts to create a truly inclusive workplace for everyone
Growing Green & Well Engaging & Connecting
We're making strides toward a healthier planet and a happier workforce! Learn about the successes we've achieved this quarter in our wellness and sustainability initiatives
From team-building activities to diverse cultural events, we're fostering a stronger sense of community Check out the exciting events we've planned and hosted this quarter!
Q4 Safety Triumph: Hazard Rates Plummet
Slip/Fall 2024
Strain/Sprain 2024
Our unwavering commitment to workplace safety yielded remarkable results in Q4, culminating in record decreases in strain/sprain and slip/fall incidents throughout the year This success is a testament to our comprehensive 'Stop, Think, and Act' Hazard Recognition training program, which empowered all team members to proactively identify and mitigate risks. Furthermore, our team members completed nearly 900 behavior-based safety (BBS) observations by Q4, providing invaluable insights into both positive and negative safety practices These observations have enabled units to pinpoint areas for improvement and tailor training initiatives to address site-specific challenges. We were also honored to host Anita Muller, Compass Group's Senior Safety Advisor, for comprehensive walk-throughs of our downtown units Her expert guidance and collaborative sessions with our team members reinforced the personal importance of safety and illuminated new avenues for enhancing our safety initiatives
Rising to the Top: A Quarter of Customer Satisfaction
At Compass Group, our commitment to excellence goes beyond simply being the best it's about continuous improvement We're thrilled to share that thousands of guests have experienced positive changes in our cafés this past quarter, with significant improvements in key areas like menu variety, food quality, and overall value As this graph demonstrates, our customer review ratings have climbed steadily from 2023 to 2024, reflecting our dedication to exceeding expectations and creating exceptional dining experiences
Fresh Faces, Fresh Flavors!
This quarter, we're doubling down on wellness at our cafes! We've welcomed exceptional talent, including registered dietitian Jessica Brasher, whose extensive knowledge is driving our new wellness initiatives Get to know Jessica and learn how her expertise will enhance your experience.
Nourishing Our Community: A Quarter of Wellness Initiatives
At Compass Group, our dedication to providing healthy options in our cafés is a long-standing commitment Since welcoming Registered Dietitian Jessica Brasher to our team in December, we've taken our wellness initiatives to the next level This quarter, we've focused on not only enhancing the availability of nutritious choices but also empowering our customers with the knowledge to make healthy eating a part of their daily lives. Through portfolio-wide initiatives like health fairs, continued partnerships with our Food with Purpose brand, IHPM forums, and exciting new concepts like the plant-based Earth Bowl, we're making wellness accessible and delicious
Growing a Greener Future: Sustainability in Action
Compass Group is firmly committed to our sustainability promise: achieving net-zero carbon emissions by 2050 Our Chevron portfolio is taking significant strides toward this goal, starting with innovative food waste composting programs In Q4 2024, our Midland Café piloted a groundbreaking partnership with the West Texas Food Bank. Together we collected around 20 tons of discarded food from our café and kitchen, processing it into compost at no cost to us This compost will be returned to Chevron guests in Q1 2025 for their personal use Subsequent to the pilot programs successful completion, we plan to expand this initiative to all sites in 2025, further reducing our environmental footprint and cultivating a more sustainable future
Another key sustainability goal we're actively pursuing is reducing food waste by 5.25% in 2025 compared to 2024 levels. In Q4, we launched Waste Not 2.0, a powerful new program designed to help us achieve this target. By implementing digital logging and reporting procedures across all units, Waste Not 2 0 improves food waste tracking and analysis This provides crucial accountability and allows us to monitor ordering practices, ensuring we produce the right quantities and minimize unnecessary waste It's a smart approach to sustainability, helping us protect the planet while maximizing efficiency.
Celebrating Our Differences: A Quarter of Diversity & Inclusion
We are so proud to be partners of Chevron, who champions diversity and prioritizes the inclusion of its employees To further support this commitment, we partnered with various employee networks this quarter to host special chef tables celebrating important cultural events. These included Indigenous Peoples' Day, Diwali and Nigerian Independence Day One of our most impactful initiatives was a "Dining in the Dark" experience held in Midland for Disability Pride Month in October Guests were blindfolded and guided through a meal, allowing them to experience the challenges faced by visually impaired individuals when dining out This powerful event sparked important conversations about inclusion and how we can create safer and more accessible spaces for individuals with disabilities.
Celebrating Our Global Family
Th ed th han a single, generalized winter" cele elebrated Kwanzaa, Hanukkah, and Ch mitment to fostering an inclusive environment where every member of our global family feels seen, valued, and respected
Midland's Mile-High Meals: A Testament to Teamwork
During the fourth quarter, our Midland location demonstrated exceptional dedication and flexibility by expanding its catering services to Pecos and Carlsbad. Despite the significant logistical challenges, including distances of up to two hours and meal counts ranging from 150 to 400, the Midland team consistently delivered. Even with limited staffing resources, they readily accommodated these off-site lunch requests, showcasing their commitment to client satisfaction and operational excellence
Engaging Employees, Driving Platform Adoption
This quarter marked the launch of our new workplace event program, designed to boost guest engagement and platform utilization Our inaugural event, a chili cook-off timed perfectly for the winter season, pitted Executive Chef Johnathon Farris against Calvin Morgan. Guests sampled both chili recipes and then cast their votes via the workplace platform, with Chef Farris ultimately claiming victory His winning chili was subsequently featured in our café, further promoting the platform and fostering a sense of community
Community Engagement & Convenience
We concluded the year with our successful quarterly vendor fair this past December This quarter, we partnered with Country Carts to curate a selection of high-quality and reputable local vendors, ensuring both guest satisfaction and vendor safety. This event provided Chevron guests with a convenient and efficient shopping experience while simultaneously supporting local and small businesses, fostering a stronger connection with the community
Cultivating Culinary Futures: Partnership in Action
This past quarter, Compass Group deepened its commitment to community engagement through a significant partnership spearheaded by District Chef Victoria Cloud. Collaborating with Carl Wunsche Sr. High School, our chefs now deliver monthly, real-world culinary instruction, directly enhancing the school's curriculum. With seven classes and 120 students participating daily, this initiative cultivates meaningful mentorships and ignites a passion for culinary careers.
Further extending this commitment, Chevron generously opened its doors to these students in November. A visit to their 1500 kitchen in downtown Houston provided an invaluable behind-thescenes look at professional kitchen operations and the daily realities of a chef's life.
