GOVERNANCE GOVERNANCE Consumer Codes Approval Board (CCAB)
Code Sponsors Panel (CSP)
The Consumer Codes Approval Board is a
sponsors ensures that we balance consumer
separate not-for-profit community interest
and scheme needs with those of industry and
company which allows it to focus on the
code sponsors. The overall goal of the Code
consumer, business and policy benefits rather
Sponsors Panel is to support the aims of the
than any commercial imperative. We have an
scheme, help reduce consumer detriment and
independent board with an independent Chair.
raise consumer standards within their sectors.
Other than two specific board positions board
The Code Sponsors Panel is not involved in
appointments are made on an individual basis.
the approval process.
An additional panel representing code
The two specific board positions that have a specific role are one appointment on behalf of CTSI and one appointment
The role of the Code Sponsors Panel is key in:
representing consumer services across the United Kingdom.
• helping shape the strategic vision
Consumer Advisory Panel (CAP)
of the scheme
The Consumer Advisory Panel (CAP) provides
• developing and strengthening the
an independent voice into the Consumer
core criteria
Codes Approval Scheme and new applications for Code approval are presented to members
• bringing a trade perspective to the
scheme
of the CAP for consideration prior to being presented to the board. Representatives from
• engaging with new code sponsors
consumer bodies are co-opted on to the CAP
• developing joint marketing
as appropriate.
strategies for code sponsors Appendix 1 contains details of the current board appointments and Code Sponsors Panel members.
9 9 ANNUAL REPORT 2021
